ESI Feature Phone

User’s Guide
FOR
WITH Integrated Answering Machine

0450-0484
Rev. E

Visit http://www.esiusers.com for up-to-date help.

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 About ESI

ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI
designs and builds innovative telecommunications products for businesses like yours. Because of their
powerful combination of value and features, ESI products are consistently recognized by industry
publications and leaders.

Copyright © 2005 ESI (Estech Systems, Inc.).

IVX is a registered trademark, and Esi-Dex, Integrated Answering Machine, Quick Groups, Quick Moves, Virtual Mailbox Key,
AutoPage, Quick Page and Verbal User Guide are trademarks, of ESI. CompactFlash is a registered trademark of SanDisk
Corporation. Act! is a registered trademark of Symantec Corporation. Goldmine is a trademark of Goldmine Software Corporation.
Microsoft, Windows, NT and Outlook are registered trademarks of Microsoft Corporation. Panasonic and DBS are registered
trademarks of Matsushita Electric Corporation of America.
Information contained herein is subject to change without notice.
ESI products are protected by various U.S. Patents, granted and pending.
ESI is an ISO 9001-certified company. Visit ESI on the Web at www.esi-estech.com.

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 Table of contents
Introduction...............................................................................................................................................................A.1
What it covers...............................................................................................................................................................................................A.1
How it’s arranged .........................................................................................................................................................................................A.1
48-Key Feature Phone ................................................................................................................................................................................A.2
24-Key Feature Phone ................................................................................................................................................................................A.4
12-Key Feature Phone ................................................................................................................................................................................A.5
Connecting your ESI phone ........................................................................................................................................................................A.6

Help mode (Verbal User’s Guide)...........................................................................................................................B.1

User programming: An introduction......................................................................................................................C.1
User programming menu ............................................................................................................................................................................C.1

Integrated Answering Machine operation .............................................................................................................D.1

Introduction ...................................................................................................................................................................................................D.1
Greetings.......................................................................................................................................................................................................D.1
Leaving messages . . ..................................................................................................................................................................................D.2
Off-premises “reach me”..............................................................................................................................................................................D.2
Message retrieval.........................................................................................................................................................................................D.2
Off-premises message delivery ..................................................................................................................................................................D.5
Message Recycle Bin (un-delete)...............................................................................................................................................................D.6
Status Indicator lamp ...................................................................................................................................................................................D.6

ESI Feature Phone operation..................................................................................................................................E.1

Display...........................................................................................................................................................................................................E.1
Caller ID ........................................................................................................................................................................................................E.1
Keys...............................................................................................................................................................................................................E.1
Dial tone ........................................................................................................................................................................................................E.3
Basic phone use...........................................................................................................................................................................................E.3
Direct station selection.................................................................................................................................................................................E.4
Transferring an outside call . . . ...................................................................................................................................................................E.5
Conference calling .......................................................................................................................................................................................E.6
Call forwarding..............................................................................................................................................................................................E.6
Call waiting....................................................................................................................................................................................................E.7
Hold/exclusive hold operation .....................................................................................................................................................................E.8
Paging .........................................................................................................................................................................................................E.10
Call pickup...................................................................................................................................................................................................E.10
Optional feature ..........................................................................................................................................................................................E.10

Special keys .............................................................................................................................................................. F.1

FLASH, REDIAL, RELEASE ...................................................................................................................................................................... F.1
Esi-Dex.......................................................................................................................................................................................................... F.2
Override ring ................................................................................................................................................................................................. F.9
Message monitor mode (live call screening) ...........................................................................................................................................F.10
Greeting reminder ......................................................................................................................................................................................F.10
Headset operation......................................................................................................................................................................................F.10
Outside dial tone preference .....................................................................................................................................................................F.11
Line keys.....................................................................................................................................................................................................F.11
Optional features ........................................................................................................................................................................................F.12

Analog stations........................................................................................................................................................ G.1

Placing calls ................................................................................................................................................................................................. G.1
Transferring calls ......................................................................................................................................................................................... G.1
Call forwarding............................................................................................................................................................................................. G.2
Call waiting................................................................................................................................................................................................... G.2
Call hold ....................................................................................................................................................................................................... G.2
Paging .......................................................................................................................................................................................................... G.2
Call pick-up .................................................................................................................................................................................................. G.3
Voice mail operation from an analog station............................................................................................................................................. G.3
Analog station programming ...................................................................................................................................................................... G.5
Select greeting (Master Station user only) ................................................................................................................................................ G.5
Password..................................................................................................................................................................................................... G.5
Off-premises message delivery ................................................................................................................................................................. G.6
Message Recycle Bin (un-delete).............................................................................................................................................................. G.7

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 (This page included for pagination purposes only.)

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 User’s Guide Introduction

Introduction
Accessing the rich ESI feature set is simple and easy through the straightforward design of ESI Feature
Phones. Each feature has been designed for ease of use while providing capabilities needed in an
advanced business phone. As for the IVX S-Class phone system itself, its Integrated Answering
Machine™ functions like a traditional answering machine but with additional, special features.
You’ll be able to learn many of the features simply by using your phone; and this User’s Guide will
introduce you to the wide variety of features offered by your ESI phone system and how to use your
phone effectively to achieve maximum benefits.

What it covers
• 48-Key Feature Phone
• 24-Key Feature Phone
• 12-Key Feature Phone
• 60-Key Expansion Console (for use with only the 48-Key Feature Phone)

How it’s arranged

• Section A — Introduction and Phone Illustrations
• Section B — User help
• Section C — User programming
• Section D — Integrated Answering Machine operation
• Section E — Phone operation
• Section F — Special keys and features
• Section G — Analog Stations
• Index

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 Introduction User’s Guide

48-Key Feature Phone

The 48-Key Feature Phone has a variety of programmable and built-in features. Additionally, it
supports the optional 60-Key Expansion Console. The 48-Key Feature Phone’s built-in voice mail
features and voice prompts make it easy to program and use.

3-line, 56-character display

Status indicator
lamp (pg. D.6) Volume/scroll keys
(pg. E.2)
PROGRAM
feature key
(pg. C.2)
ESI-DEX
feature key
(pg. F.2)
HELP key for
access to Verbal
User Guide
and tutorial
(pg. B.1)
Context-specific
key to select
Speaker displayed options

P/UP VOICE MAIL

(pickup) key key (pg. D.1)
(pg. E.10)

RECORD key

30 programmable
feature keys
(pg. C.2)
Fixed feature keys Microphone for
(pg. E.1) built-in speakerphone
PAGE key
(pg.E.10)

Hint: On any of these phone varieties (including the 60-Key Expansion Console), you can perform direct
programming by holding down a programmable feature key for at least two seconds (similar to how you
might program a car radio button). This isn’t applicable to the fixed feature keys which, as their name
implies, are already programmed.

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 User’s Guide Introduction

Optional 60-Key Expansion Console for use with the 48-Key Feature Phone
The 60-Key Expansion Console adds 60 more programmable feature keys to your 48-Key Feature Phone.
You program the Expansion Console’s keys just as you do the programmable feature keys on your ESI
Feature Phone, using either direct or traditional programming (see pages C.2).

Note: Only one key can exist per extension, feature or operation. If you program a second key for the same
extension, feature or operation, this automatically erases the first key so programmed, thus making it
available for a new extension, feature or operation.

Hint: You may find it easier to write in the names on the overlay before you program the keys and attach the
overlay to the Console.

60 programmable
feature keys
(pg. C.2)
in two banks
of 30 each

Hint: On any of these phone varieties (including the 60-Key Expansion Console), you can perform direct
programming by holding down a programmable feature key for at least two seconds (similar to how you
might program a car radio button). This isn’t applicable to the fixed feature keys which, as their name
implies, are already programmed.

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 Introduction User’s Guide

24-Key Feature Phone

The 24-Key Feature Phone has a variety of programmable and built-in features. The 24-Key Feature
Phone’s built-in voice mail features and voice prompts make it easy to program and use.
Volume/scroll keys (pg. E.2) Status indicator light (pg. D.6)

2-line, 32-character display

ESI-DEX feature key
(pg. F.2) 12 programmable feature keys
(pg. C.2)

Speaker
VOICE MAIL feature key
(pg. D.1)
P/UP (pickup) key
(pg. E.10)
PAGE key (pg. E.10)

PROG/HELP
feature key RECORD fixed feature key
for phone programming
as well as access
to Verbal User’s Guide
and tutorial (pg. B.1)

Microphone for
built-in speakerphone

Fxed feature keys

(pg. E.1)

Hint: You can perform direct programming by holding down a programmable feature key for at least two
seconds (similar to how you might program a car radio button). This isn’t applicable to the fixed feature
keys which, as their name implies, are already programmed.

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 User’s Guide Introduction

12-Key Feature Phone

The 12-Key Feature Phone includes the basic, most commonly used phone features.

Volume/scroll keys (pg. E.2)

1-line,
16-character display

Speaker

9 programmable
feature keys

P/UP (pickup) key

(pg. E.10) PAGE key (pg. E.10)

PROG/HELP
combo fixed feature key
for phone programming
as well as access Fixed feature keys
to Verbal User’s Guide
and tutorial

Note: Certain special features, including Esi-Dex (see “Special keys,” pages F.1–F.13), are not available on
the 12-Key Feature Phone.

Important: A VOICE MAIL key, CONFERENCE key, and MUTE/DND key must be set on one of the nine
programmable feature keys to utilize those features.

Hint: You can perform direct programming by holding down a programmable feature key for at least two
seconds (similar to how you might program a car radio button). This isn’t applicable to the fixed feature
keys which, as their name implies, are already programmed.

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 Introduction User’s Guide

Connecting your ESI phone

Use the diagram (below) to connect your ESI phone. Each diagram represents the panel on the
phone’s underside.

Note: The “Top of phone” and “Bottom of phone” references in this diagram shows the correct vertical
orientation of the phone — i.e., the part with the display is the top.

Handset 12-Key Feature Phone

24-Key Feature Phone
• Connects like a basic phone.
• Handset plugs into right-side jack.
• Line cord plugs into left-side jack.
Line cord
to wall

[Headset (TAPI) 48-Key Digital Feature Phone

jack] To PC
In addition to how the 24-Key Feature Phone connects
to the handset and line cord, note the following:
1
• Headset jack.
• TAPI version includes a cable for connecting to your
PC’s serial port.
• 60-Key Expansion Console cable (included with each
Handset Console) uses standard RJ-11 telephone connectors.
Line cord
to wall
To 60-Key
Console

Note: Use the wall mount hook (located under the handset) when the phone is in the furthest upright position.

1
If shipped after March 1, 2004.

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 User’s Guide Help mode (Verbal User Guide)

Help mode (Verbal User’s Guide)

Your ESI phone system’s help mode (also called the Verbal User Guide) — a carefully conceived
combination of spoken information, display readouts and even key illumination when appropriate — is a
powerful tool to help you learn how to use the system’s many features.

Tutorial
When your station is idle, press HELP, and then follow the spoken help menu to:
• Learn how to use the phone • Hear a description of how any key is used
• Learn how to use voice mail features • Hear a complete tutorial on phone operation

Help during station programming

To hear a detailed description of a function you wish to program, press HELP while programming it.

Help during a call

Press HELP while on a call and this will place the call on hold, whereupon you can use help mode to
hear a description of the function you wish to perform. When you exit help mode, you will be
reconnected to the call.
While you are either in help mode or programming your phone, your station will be temporarily placed in
DND (see “MUTE/DND,” page E.2). Anyone calling your station while you are in DND will be forwarded
to the Integrated Answering Machine (or other destination set by the Installer).

Exiting help mode

To exit help mode, simply hang up.

Visit www.esiusers.com for up-to-date help.

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 Help mode (Verbal User Guide) User’s Guide

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 User’s Guide User programming: An introduction

User programming: An introduction

The answering machine can record up to two simultaneous calls. When a message is left, the
VOICE MAIL key on the 12, 24, or 48-Key Feature Phone will light. Messages can be retrieved by
any authorized 12, 24, or 48-Key Feature Phone or remotely from an off-premises location. Only one
user can access the mailbox at a time. The system can also be programmed to call an off-premises
number to deliver messages.
The first member in the Master List is allowed to program the Integrated Answering Machine via the
PROGRAM key. This station is designated as the Master Station. All other users will only be able to
play and delete messages. A 12, 24, or 48-Key Feature Phone can be installed on an extension in the
Master Lst. However, a 24 or 48-Key Feature Phone must be on the extension designated as the
Master Station.
Voice prompts will play menu and sub-menu options to access the desired feature. You don't have to wait
for the entire prompt to be played. Therefore, once you’ve become familiar with the prompts (consult
“User programming menu,” below), you can quickly set any frequently used feature.

Programming help
During any of the programming steps, press HELP to hear a more detailed description of the feature
and related programming options.

Exiting programming mode

To exit programming mode, simply hang up.

User programming menu

Overview
Note: Only menu options 2, 3, and 4 (except for personal greeting reminder) are available to non-Master users.

1 Select personal greeting 4 Station audibles

1 Record 1 Station ring tone
2 Delete 2 Station ring volume
3 Hear 3 Message ring
2 Programmable feature keys 5 Password
(Station keys, line keys, speed-dial keys, other 1 Enter
feature keys) 2 Delete
3 Hear
3 Station options
4 Security level
1 Call waiting/background announce
2 Personal greeting reminder 6 External message notification
1
3 Headset operation 1 Delivery options
4 Outside dial tone preference 2 Phone delivery
5 Hands-free answer 3 Pager notification
6 Message monitor
9 Un-delete

Note: Background announce and selections 3, 5, and 6 under station options are not available on a 12-Key
Feature Phone.

1
Not necessary with Generation II system. If unsure which system you have, consult your System Administration.

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 User programming: An introduction User’s Guide

1 Select personal greeting

Select the desired greeting — 1, 2 or 3. The system will play the current greeting, followed by
prompts to re-record, delete or hear again — or select the current greeting by pressing #.

1 Record personal greeting

Begin recording at the tone. Press 1 to stop. The new personal greeting automatically replaces
the previous greeting.

2 Delete personal greeting

When prompted, press 2 again to confirm deletion.

Warning: The mailbox is disabled if no greeting exists. Never delete all of the existing greetings
before you record at least one new one.

3 Hear current personal greeting

2 Programmable feature keys

There are two methods for programming your phone:
• Direct programming — Select the key you want to program, and hold it down for at least two
seconds. This not only initiates programming but also lets you immediately program that specific key.

Direct programming example:

You wish to set one of the keys to dial a co-worker, whose extension is 105. Hold down the
key for at least two seconds. This automatically puts you in feature key programming.
Follow the prompts to enter 1 0 5. (This has allowed you to skip two steps — pressing
PROGRAM and selecting a menu option — that you’d have had to perform if using
traditional programming.)

• Traditional programming — Press PROGRAM. The Verbal User’s Guide will speak to you,
walking you through the full menu, during which you can choose the appropriate option.

How the programmable feature keys can be set

• Line keys — If a line number (1 through 12) is programmed, the programmable feature key
becomes a line key providing the appropriate lamp information and manual outside-line access.
• Station keys — If the dialed digits input are a three-digit number, the programmable feature key
will become a station key, providing the appropriate lamp information and easy access or
transfer. Three-digit numbers you enter can be:
— User extensions (100–123 and 124–129)
— Department numbers (290–299)
— System speed-dial numbers (600–699)
• Speed-dial keys — In addition to programming a programmable feature key with a system
speed-dial number, you can create personal speed-dial keys for automatic dialing of frequently
called outside numbers. If you program 9 (or 8 or 7) plus a phone number, the programmable
feature key becomes a speed-dial key. When you program a speed-dial key, there's no need to
insert a pause after the 9 (or 8 or 7). The speed-dial number can be up to 24 characters long.
Use the up scroll key ( ) to enter special characters in a dial string (see Option 6 on page C.4).
• Other feature keys — If you enter feature codes, the programmable feature key will serve as an
enable/disable key for that feature. The Installer may have programmed certain stations for
accessing additional features; consult your System Administrator for your access (see page F.12).

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 User’s Guide User programming: An introduction

Keys’ LED activity during programming

Key type and LED indication
Station key or Feature key
Mode Virtual Mailbox Key Line key or speed-dial key
Currently being programmed and
Flashing red Flashing green Flashing amber
previously assigned
Currently being programmed and
Flashing red Flashing red Flashing red
previously unassigned
Programming mode — Was assigned or
Blinking red Blinking green Blinking amber
viewed in current session
Assigned in a previous programming session
Solid red Solid green Solid amber
and not yet viewed in current session
Never assigned and not yet viewed in current
Off Off Off
session

3 Station options
The station options sub-menu (PROGRAM 3) lets you activate or deactivate several features your
station can provide. At each option sub-menu, 1 enables the option and 0 disables it. (Each option
listed below is explained elsewhere in this manual, as noted.)

1 Call waiting/Background announce

See page E.7 for call waiting and page E.8 for background announce.

2 Greeting reminder (Master station only)

See page F.10.

3 Headset operation
See page F.10.1

4 Outside dial tone preference

See page F.11.

5 Hands-free answer
See page E.2.

6 Message monitor
See page F.10.

Note: Background announce and selections 3, 5, and 6 are not available on a 12-Key Feature Phone.

1
Not necessary with Generation II system. If unsure which system you have, consult your System Administration.

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 User programming: An introduction User’s Guide

4 Station audibles
The station audibles programming provides control of the following audible items:

1 Station ring tone

You can select from six possible tones to help distinguish it from other nearby ringing phones.
Press or to select a tone, then press # to accept it.

2 Station ring volume

Press and to set the desired ringer volume (range: off to high), then press # to accept it.

3 Message ring
When enabled, this feature will periodically generate a short ring tone at your station as an
additional alert that you have new messages.

5 Password

1 Enter new password

Your password may consist of 2–8 digits followed by # (0 cannot be the first digit). Entering only
0 as the password will turn off the password requirement.

2 Delete current password

Resets the password to the default password.

3 Hear current password

Displays and plays back the current password.

4 Password security level

Selection Result
0 No password required for access from any phone
1 Password required only for remote access, either off-premises or from other
stations within the system
2 Password always required

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 User’s Guide User programming: An introduction

6 External message notification

1 Delivery options

1 Delivery to phone number only

2 Notify pager only

0 No off-premises delivery

2 Phone delivery

1 Enter phone number

Enter the phone number (24 digits, maximum) followed by #. Do not include an outside line
access code (i.e., don’t add 9, 8 or 7) before the number.
To insert a special character, press the right scroll key ( ) to select the desired special
code: # ,
, F or P. Press # to confirm the inserted character and continue. Press # # to
complete the entry.
Code What it produces
# # DTMF tone


DTMF tone
F Flash hook
P 2-second pause
Use the down arrow key ( ) to backspace.
Once the number is saved you can use the scroll keys to move back and forth to view the
number. To edit the number, you must delete it and enter the correct number.

2 Delete phone number

Deletes the currently programmed phone number.

3 Display current phone number

Displays the currently programmed phone number.

(Continued)

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 User programming: An introduction User’s Guide

3 Pager notification

1 Enter pager number

Enter the pager number (24 digits, maximum) followed by #. Do not include an outside line
access code (i.e., don’t add 9, 8 or 7) before the number.
To insert a special character, press the right scroll key ( ) to select the desired special
code: # ,
, F or P. Press # to confirm the inserted character and continue. Press # # to
complete the entry.
Code What it produces
# # DTMF tone


DTMF tone
F Flash hook
P 2-second pause

Use the down arrow key ( ) to backspace.

Once the number is saved you can use the scroll keys to move back and forth to view the
number. To edit the number, you must delete it and enter the correct number.

2 Delete pager number

Deletes the currently programmed pager number.

3 Display current pager number

Displays the currently programmed pager number.

9 Message Recycle Bin (un-delete)

The 10 most recently deleted message will be played first. Press 9 to move to the next message.
Press 8 to restore the message to your mailbox as an old message.

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 User’s Guide Integrated Answering Machine operation

Integrated Answering Machine operation

Introduction
Your phone system provides accurate and timely messages. Others will become more comfortable
leaving you voice messages if you promptly retrieve and respond to your messages.

VOICE MAIL key

The VOICE MAIL key is used for direct access to voice mail features.

Warning: On stations with a 12-Key Feature Phone, a programmable feature key must be set to
code 5 7 9 (for VOICE MAIL key). If a key is not programmed to 5 7 9, you will still be able to
retrieve previously left messages and access user programming, but you will not be able to receive
new messages (when you access the mailbox, the phone system will announce that the mailbox is
disabled). Program 5 7 9 on a programmable feature key to enable the mailbox.

Greetings
Note: Greetings are for use by only the Master Station.

Initially, the mailbox has a generic greeting: “You have reached mailbox 501. Dial zero to reach the
operator or begin recording at the tone.” You can record up to three different greetings in your own
voice, indicating your availability to return calls. Also, you can change any greeting as often as
necessary, by just recording over a previously recorded greeting.

Warning: Don’t delete all of the greetings; make sure at least one always remains. Deleting all the greetings
will turn off the mailbox.

Examples
Sample greeting 1: Hello. Thank you for calling [company name]. We are currently assisting other customers.
Please dial zero to reach our operator or leave your name, number, and message at the
tone and we will get back to you as soon as we can.
Sample greeting 2: Hello. Thank you for calling [company name]. We are currently out of the office.
To attempt to reach our mobile phone, please press four now. Otherwise leave your
name, number, and message at the tone and we will get back to you as soon as we can.
Sample greeting 3: Hello. Thank you for calling [company name]. We are currently out of the office.
Please leave your name, number, and message at the tone and we will get back to you
as soon as we can.

You may wish to include one or more of these options in your greetings:
Option Instruction
0 To reach the operator
1 To skip directly to the record tone (or “beep”)
4 To perform off-premises “reach-me” (see “Off-premises ‘reach-me,’” page D.2)
XXX An extension number of another user

Note: Option 4 is available only when Greeting 2 has been recorded. (see “Off-premises ‘reach-me,’” page D.2)

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 Integrated Answering Machine operation User’s Guide

Greeting keys
You can program a programmable feature key as a greeting key for any one of the three greetings
(see page F.13). Once created, this shortcut can then be used to activate the associated greeting (the
key’s LED will glow green and the greeting played as confirmation).

Note: On a 48 or 24-Key Feature Phone, press RECORD while the confirmation is playing and follow the
prompts to record the greeting. Otherwise, listen to the greeting to the end and follow the prompts.

Leaving messages . . .
If you call another station that is DND, busy, or does not answer, you will be transferred to the mailbox.
You can skip the greeting by pressing 1; this takes you directly to the record tone.

. . . directly in the mailbox

The procedure for going directly to the mailbox without ringing an extension depends upon whether you
have the mailbox (501) set as one of your station keys:
• If you do, press VOICE MAIL and then the MB 501 station key.
• If you don’t, press VOICE MAIL and TRANSFER and then dial the mailbox number (501)
Either will connect you directly to the mailbox greeting.

Off-premises “reach me”

After a caller has been forwarded to the mailbox and is listening to the greeting, this feature allows the
caller to be forwarded to a number outside the system — i.e., a regular phone number rather than an
extension. You must have greeting 2 selected and it must tell callers to press 4 for this feature.
When the caller presses 4 during your greeting, the system forwards him/her to the number set for “phone
delivery” under “external message notification” (PROGRAM 6 2 — see page C.5). If that number
doesn’t answer, the caller is returned to the voice mailbox. When you receive a forwarded call, you’ll be
prompted to “press any key” to accept the call.

Note: This feature is activated only if your Administrator enables it on your station and you have set your
mailbox to play greeting 2.

Sample greeting 2 for off-premises “reach me”:

“Hello. This is Rick. I’m currently out of the office. To attempt to reach me on my mobile phone, please press 4 now.
Otherwise, please leave me a message after the tone and I will return your call as soon as possible.”

Message retrieval
Message(s) waiting display
If you have at least one new message, the VOICE MAIL LED will blink and your display will show the
number of new and old messages in your mailbox. The 12-Key Feature Phone displays only the date
and time.

24-Key 48-Key
Feature Feature
Phone Phone

Note: Message status (shown in the examples above as NEW 3 OLD 1) appears only when new messages exist.

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 User’s Guide Integrated Answering Machine operation

Retrieving voice mail messages from the mailbox

1. Press VOICE MAIL.
2. Enter your password if required (you may change the requirement for a password in user
programming menu 5; see "Password” on page C.4).
3. The ESI phone system will start playback of messages with the oldest new message and continue
until all messages are played. The display will show the origination of the message, the countdown
duration of the message, whether new or old, and the time/date of when the message was left.
48-Key
24-Key Feature Phone
Feature (also shows
Phone running playback
time in reverse)
4. At the end of each message, the ESI phone system prompts you for instructions (see the chart,
“Keys’ functions during voice mail message retrieval,” below). Once you’ve learned these prompts,
you can proceed more rapidly by pressing one of the appropriate keys any time during a message
or during a prompt.

Note: If, while picking up messages, you receive a call-waiting tone, hang up. When your phone rings, lift
the handset and you will be connected to the waiting call. Alternatively, you may simply press the
hook switch when you hear the call-waiting tone; this automatically connects you to the waiting call
without your having to first hang up, then pick back up, the handset.

5. To exit playback of messages, simply hang up your phone.

Note: If you hang up during playback of a message, the system saves that message and all others
aren’t deleted.

Key functions during voice mail message retrieval from an ESI Feature Phone
Key Function name Description
4 Back up (rewind) • If pressed during message playback, rewinds 4 seconds
for each key-press.
• If pressed after the playback has finished, returns to
beginning of message.
7 Delete Deletes the message from the mailbox (see “Message
Recycle Bin,” page D.6).
9 Save Saves the message (it will play as an old message the
next time you retrieve messages).
FLASH/RDL Auto-callback Exits your mailbox without erasing the message, and then
1
automatically dials the number.
(Not available from an analog phone or off-premises location.)
ESI-DEX Store If Caller ID is present, saves to your Personal Dex for later
use.
(Not available from a 12-Key Feature Phone, an analog phone or
an off-premises location.)

1
A local call may not be dialed correctly depending on the limitations of the local dialing plan. You may need to dial some of these
calls manually.

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 Integrated Answering Machine operation User’s Guide

Retrieving messages from an off-premises location

You can pick up messages when away from the office or from an analog station. Since the display is not
available to you, message handling will operate slightly differently.
To retrieve a message from a remote location:
1. Dial into the system.
2. When the operator or another user answers your call, have them transfer you by pressing
VOICE MAIL and hanging up. You will hear the mailbox greeting. Press 8 # to hear the messages.
3. If no one answers and the mailbox greeting plays, press 8 # to hear the messages.
4. If required, enter your password.
5. The ESI phone system will announce the number of new and old messages, and will start
playback of messages starting with the oldest new message and continue until all messages and
recordings have played or you press
to disconnect.

Additional functions available during off-premises voice mail message retrieval

Key Function Description
2 Hear time/date Pauses the message, plays the time/date when the message was left and resumes.
5 Access user Access certain user-programmable features.
programming
Note: Fast-forward is not available from a remote location.

7 Delete Deletes the current message.

9 Save Saves the current message as Old.
0 Operator Transfers you to the operator.

Disconnect Disconnects you from the system. Always press
before hanging up (if you press it
during message playback, the system will save the playing message and any other
currently unsaved messages in your mailbox).

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 User’s Guide Integrated Answering Machine operation

Off-premises message delivery

Introduction
The ESI phone system can be programmed to deliver messages to an off-premises phone or to page
you when the voice mailbox receives a message. You can set the phone number (cell phone, home
number, another extension, etc.), a delay time (the period that the system is to wait before attempting
to deliver the message), or the pager number.
The Administrator can also set for your station the:
• Number to be called or paged
• Delay period
• Number of attempts
• Interval between attempts (in increments of 30 minutes)
• "Quiet period” which suspends message delivery for late night, etc.
If you have programmed both an off-premise delivery number and a pager number, the system will
prompt you to choose one of the following delivery options:
• Phone-only
• Pager-only
• No off-premises delivery

Message delivery

. . . To a phone
Whenever the mailbox receives a new message, the system will call the number that you have
programmed and play the prompt: "You have messages. Please enter your password.” The prompt will
repeat three times before the system assumes that no one has answered (i.e., because it has "heard”
no password) and disconnects.
Upon answering, enter your password (if you have set your password options for no password, you must
enter 0 as your password).

Warning: A “
” response instead of the password will cause the system to suspend calling you until it
receives the next new message.

You will then be connected to the mailbox and can proceed with normal remote operation (see
"Retrieving voice mail messages from an off-premises location,” page D.4).

. . . To an external pager
You can have the system call and activate your external pager whenever the first new message is left in
the mailbox and repeat the page (at the interval programmed by the Administrator) until all new
messages have been retrieved.

Note: Either entering or deleting the phone number to be called for off-premises delivery or activate your
1
pager will toggle the feature on or off.

1
If pager notification was enabled as described.

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 Integrated Answering Machine operation User’s Guide

Message Recycle Bin (un-delete)

The ESI phone system stores the Integrated Answering Machine’s 10 most recently deleted messages
in a Message Recycle Bin to allow you to recover, or "un-delete,” messages that may have been
deleted in error.
You access the Message Recycle Bin through user programming (PROGRAM 9). Press 9 to advance
through deleted messages. Press 8 to restore a message to the mailbox as an old message.

Status Indicator lamp

The red status indicator lamp, located at the top of the 48 and 24-Key Feature Phones, indicates
three conditions:
• Phone is off-hook — Light glows solid red.
• Phone is ringing — Light “flutters” continuously.
• Phone has at least one new voice mail message — Light blinks.
For example, if a user is wearing a headset, it can be difficult to know whether he or she is on a call.
Therefore, just look at the status indicator lamp — if it’s glowing solid red, the person is, indeed, on
a call.

Note: If more than one of these three conditions is true at the same station, the light will behave according to
the following priority: off-hook, then ringing, then new voice mail. Here’s an example. You have a new
voice mail message waiting, which makes the light blink. However, if the phone begins to ring, the light
will “flutter” continuously because ringing has a higher priority than new voice mail; and, if you then pick
up the handset or press SPEAKER to take the call, the light glows solid red because the off-hook
condition has the highest priority of the three conditions.

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 User’s Guide ESI Feature Phone operation

ESI Feature Phone operation

Display
When your phone (or station) is not in use, the display will show the current date and time, activated
features such as DND (do not disturb; see “MUTE/DND,” page E.2), monitor mode, etc., and — on a
48- or 24-Key Feature Phone — the system’s current line usage. A 12-Key Feature Phone does not
display line usage.
Each block on the bottom line of the 24-Key Feature Phone 48-Key Feature Phone
display will represent an individual line
(as in the examples, right). Incoming
calls usually are assigned beginning
with Line 1 at the far-left line indicator.
Outgoing calls are assigned from the
Line in use
highest numbered line beginning at the
 Available line
far right.
As you use your ESI Feature Phone, its display changes frequently to give you detailed information
during call processing and voice mail operations.

Caller ID
If you subscribe to Caller ID from your telephone service provider, the phone’s display will show an
1
outside caller’s name and/or number. In some instances, the service provider can send only a general
caller status — such as UNAVAILABLE, PRIVATE or NO DATA SENT.

Keys
Programmable feature keys
The programmable feature keys at the top of the Feature Phone — 30 on a 48-Key, 12 on the 24-
Key, and nine on the 12-Key — have been pre-programmed by the Installer. You may wish to add to or
change some of these keys to perform different functions explained throughout this manual. Press
PROGRAM to verify current settings (see page C.1).

Note: Key codes for VOICE MAIL, CONFERENCE, and MUTE/DND for a 12-Key Feature Phone must be
programmed on a programmable feature key to use these functions. See page F.12.

Fixed-feature keys
The fixed-feature keys on the phone are permanently labeled as to their usage. The FLASH/RDL and
MUTE/DND keys both have dual purposes; your ESI phone system will govern this by permitting only
the appropriate function when either is pressed, depending on the circumstances at that moment. The
different phone models have some different fixed-feature keys.

Note: The fixed keys on the 48- and 24-Key Feature Phone vary from those on the 12-Key Feature Phone.
The 12-Key Feature Phone’s programmable feature keys can be set for certain optional features
(described on page F.12) that come as fixed-feature keys on the 48- and 24-Key Feature Phones.

1
If you don’t subscribe to Caller ID, the LCD will show which line is receiving the call, instead of the caller’s name or number.

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 ESI Feature Phone operation User’s Guide

Keys’ LEDs (lamps)

The LEDs (light-emitting diodes), or lamps, associated with the programmable and fixed keys aid in
determining the status of their function. In general:
• Green indicates a function associated with your phone.
• Red indicates an occurrence at another station.
• A solidly lit lamp indicates in-use status.
• Blinking indicates an action, such as ringing or holding, is required; a fast blink calls for
immediate action.
As an example, a blinking red key is a call ringing at another station; blinking green signifies ringing at
your station. (See also “Line keys,” page F.11.)

SPEAKER key and speakerphone operation

1
For hands-free conversation, use the SPEAKER key. When an outside call rings, you can press
1
SPEAKER to connect to the caller via your phone’s built-in speakerphone. This lights the SPEAKER
key’s LED. Or, while using the handset, you can switch a call to the speakerphone by pressing
SPEAKER and hanging up the handset. (To revert to the handset from speakerphone mode, lift the
handset again.) To perform group listening — i.e., have a handset conversation along with the
caller’s voice broadcast over your speaker — press SPEAKER while on a handset conversation but do
not hang up the handset.

Hands-free answer (internal calls only)

1
You can program your phone to enable or disable hands-free answer — press PROGRAM 3 5. With
hands-free enabled, an internal call to your station generates a short ring and a double connect tone, then
automatically connects the caller to your speakerphone. With hands-free disabled, an internal call to
your station generates a single-ring cadence; outside calls ring with a double-ring cadence.

Note: The 12-Key Feature Phone only supports hands-free listening. You must pick up the handset to
respond to the caller.

Volume/scroll keys
The two smaller keys just above the dial pad labeled and serve two purposes:
• Adjusting the volume heard through the handset and speaker — Your phone will maintain the
chosen volume setting until you change it.
• Serving as scroll keys for operations (such as Esi-Dex or programming) that may show several
entries on the display, such as special characters: #,
, P, and F.

MUTE/DND key
To disable your handset or speaker microphone during a conversation (either with the handset or
speaker), press MUTE/DND. While the mute function is activated, the MUTE/DND LED will blink rapidly
and the display shows “MUTED.”
When your phone is idle and you wish to make sure its calls go straight to voice mail, press MUTE/DND
to toggle your phone in or out of DND (do-not-disturb) mode. The display will show DND and the
MUTE/DND LED will glow amber.
2
Notes: If you press MUTE/DND while your phone is ringing, this forwards the call to the voice mailbox and
your station will be placed in DND.
On stations with a 12-Key Feature Phone, a programmable feature key must be set to 5 7 8
for MUTE/DND capability. For more information, see page F.12.

1
Not available on 12-Key Feature Phone.
2
See “Integrated Answering Machine operation,” pp. D.1–D.6.

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 User’s Guide ESI Feature Phone operation

Soft feature keys

Soft feature keys are dynamic: when used, they constantly change your ESI Feature Phone’s status.
1
These soft keys, located under the display, include ESI-DEX , PROGRAM, HELP, and scroll keys (
and ). Along with spoken and displayed commands, they guide you through the use of Esi-Dex (page
F.2), various programming activities and controlling the volume of your phone’s handset and speaker.

Dial tone
When you first lift your handset, you will hear an internal dial tone that allows you to call other stations
2
or perform other internal functions. To gain an outside dial tone, dial 9 (or 8 or 7) or press a
programmable feature key that has been set as a line key. (A line key, when pressed, automatically
gains an outside line. Consult your System Administrator if you have questions.)

Basic phone use

Outside calls
1
To answer (double-ring cadence): Lift the handset or press SPEAKER.
1
To place: Lift the handset or press SPEAKER. Then either press an unlit line key or dial 9 (or 8 or
7) to be assigned an outside dial tone.
1
To hang up: Replace the handset or — if using the speakerphone — press SPEAKER.

Internal calls
To answer (single-ring cadence): In hands-free mode, answer directly through the speakerphone or pick
1
up the handset. Or, to answer a ringing call, lift the handset or press SPEAKER.
To place: Lift the handset and dial the extension number or press a station key (see “Direct station
selection,” page E.4).
To hang up: Replace the handset or press RELEASE or press the station key again or — if using the
1
speakerphone — press SPEAKER.

Shortcut for either outside or internal calls:

If you press a station key or dial an extension number, the phone system automatically activates
1
the speakerphone.

1
Not available on 12-Key Feature Phone.
2
What you dial to reach an outside line depends on your system’s particular setup. If you’re not sure, consult your System
Administrator.

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 ESI Feature Phone operation User’s Guide

Direct station selection

Programming some of the programmable feature keys (see pp. C.2–C.3) as station keys will provide
direct access to those stations as well as providing lamp information as to their status. The station keys’
LEDs indicates the status of the station assigned to each key:
If a station key’s LED is . . . The station assigned to that key is . . .
Unlit Available; currently unused
Red; steadily lit In use
Red; blinking Ringing from another call
Green; steadily lit Connected to you (including via voice mail)
Green; blinking Ringing from your call
Amber; steadily lit In DND mode

To call another station programmed into one of your station keys:

1. Press an available (unlit) station key.
2. The called station will sound a short ring followed by a double connect tone.
3. The phone system will activate the called station’s speakerphone (or the station will ring if that
station’s user has hands-free answer disabled).
4. To disconnect when finished, do one of the following:
(a.) Replace the handset.
or
(b.) (if in hands-free mode) Press the station key again.
or
1
(c.) Press SPEAKER (if in hands-free mode).
If you press a key for a station that’s in use (red; steadily lit), you will “camp onto” the station, where its
Feature Phone’s display will tell its user that you’re waiting (see “Call waiting,” page E.7).
If you press a key for a station that’s in DND (amber; steadily lit), you’ll be forwarded directly to the
person’s mailbox.

1
Not available on 12-Key Feature Phone.

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 User’s Guide ESI Feature Phone operation

Transferring an outside call . . .

. . . to another station

Blind transfer
1. While connected to an outside call, press a station key (or press TRANSFER and then dial the
extension number).
2. Hang up immediately to perform a blind transfer.

Note: If the called person does not answer, the caller will be forwarded to the Integrated Answering Machine.

Supervised transfer — announcing the caller to the called person

1. Do not hang up (as in “Blind transfer,” above); instead, wait until the called person answers.
2. Announce the caller (e. g., “Hello; I have Bill on the line and I’m transferring him to you now.”)
3. Hang up.

Note: If the transferred-to person does not answer in step 1, press the station key again or press FLASH
to be reconnected to the original caller.

. . . to the mailbox
1. Press VOICE MAIL and the appropriate station key programmed for 5 0 1 — or, if your phone
has no station key programmed for this destination, press VOICE MAIL and TRANSFER, and then
dial 5 0 1.
2. You and the caller will be connected to the mailbox greeting. Hang up immediately.

Note: Regardless of when you hang up, the caller will hear the entire greeting. To insure the privacy of the
message, you will automatically be disconnected at the record tone.

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 ESI Feature Phone operation User’s Guide

Conference calling
Note: On stations with a 12-Key Feature Phone, a programmable feature key must be set to 570 in order to
initiate a conference call. For more information, see page F.12.

To create a conference call:

1. Establish the first call.
2. Press CONF to place the call on hold.
3. Place a second call as you normally would.
4. Once connected to the second call, press CONF again to connect all of you together.

Note: Repeat these steps to add a fourth member to the conference.

A total of four members can be in conferences within the system at any one time.

If the newest added-on member does not answer, press his/her station key again or press FLASH to
return to the original conferees. If you place any incoming caller on HOLD or exclusive HOLD (see
“Hold/exclusive hold operation,” page E.8), you can add that caller, as well, to the conference by
pressing CONF, retrieving the call from hold (or exclusive hold) and pressing CONF again.
Any member of the conference can drop out by simply hanging up. However, when the station that
created the conference hangs up, all members in the conference are disconnected. Individual stations
or lines connected to the conference can be dropped from the conference by pressing their station or
line key (lit green).

Note: Your Installer or System Administrator may have enabled trunk-to-trunk conferencing (unsupervised
conferencing) for your station. If so, the steps to initiating such a conference are the same as for
performing any other conference (see above); the difference is that you may hang up, thus exiting the
conference, but the remaining members won’t be disconnected. (If this feature isn’t enabled, your
hanging up disconnects all members.)

Important: USE OF FEATURES, SUCH AS TRUNK-TO-TRUNK TRANSFER, THAT REQUIRE TRUNK-TO-TRUNK CONNECTIONS
WILL INCREASE THE RISK OF TOLL FRAUD. IN NO EVENT SHALL ESTECH SYSTEMS, INC. BE LIABLE FOR ANY
DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING, BUT NOT LIMITED
TO, FRAUDULENT TOLL CHARGES, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTIONS, OR ANY OTHER
COSTS OR DAMAGES RELATED THERETO, ARISING FROM THE USE OF THESE FEATURES.

Call forwarding
Your station has been pre-programmed by the Installer to “call-forward” your phone to the mailbox
when your station is busy or does not answer. In addition, you can temporarily call-forward all of your
calls to another station or the Integrated Answering Machine.
On an ESI phone:
1. Dial 5 6 5.
2. Dial the extension number (or VOICE MAIL and then the mailbox number) to which the system
should forward all calls.

Note: If the forwarded-to station is busy or does not answer a forwarded call, the call will be returned to
mailbox 501.

If you frequently call-forward your phone, you can program a programmable feature key as a call forwarding
key to automatically turn forwarding on and off. If you always forward to the same extension, you can
program a key with both 5 6 5 and the extension number. (For more information, see “Programmable
feature keys,” pp. C.2–C.3.) The call forwarding key will be solid green to indicate that it is active.

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 User’s Guide ESI Feature Phone operation

Call waiting
If you have enabled call waiting for your station (PROGRAM 3 1) and a second call comes in while you
are on another, you’ll hear a tone in your earpiece and the bottom line of your display will indicate that a
second call is waiting. You can ignore the call waiting and it will be transferred to mailbox 501 (or other
destination set by the Installer).
To toggle between the two calls on a 48 or 24-Key Feature Phone, press FLASH. To drop either call,
press RELEASE while connected to the call to be dropped: this disconnects the call and automatically
re-connects you to the other call.
On a 12-Key Feature Phone, press the hook switch quickly to toggle between two calls (FLASH), or
hold the hook switch down to release the call (RELEASE).

Call waiting display

Be sure to check the display when you’re using call waiting. Initially, the first line shows the name or number
of your original call (depending on how the call was created) and the call duration. The second line shows
the name or number of the call waiting along with the duration of that call. The arrow on the display will
1
move between the first and second lines, indicating to which call you are connected. Here’s an example:
1. You’re connected to XYZ Company, when you hear a beep and see that Joe Smith is calling:
24-Key 48-Key
Feature Feature
Phone Phone

(In this example, Joe’s call is being transferred to you; it’s been in the system for 31 seconds.)
2. You press FLASH and are connected to Joe. Note how the arrow moves to indicate the change
of connection:
24-Key 48-Key
Feature Feature
Phone Phone

Note: If Caller ID is not used, the Line number will appear instead of the caller’s name or number. If Caller ID
is used, in some instances the local telephone service provider will only show a general caller status
such as Unavailable, Private, or No Data Sent.

Station-to-station call waiting

You can call, or transfer a call to, another station that is in use (as indicated by the fact that its station
key, if one exists for it on your ESI Feature Phone, is glowing red). This generates a call waiting tone in
the other station’s earpiece and puts a call waiting indication on the bottom line of that station’s display,
as explained in “Call waiting display” (above). If the person ignores the call waiting, your call or the
transferred call will be forwarded to the mailbox.

1
A 12-Key Feature Phone will show only the first caller. Even if you hang up from the first call, the second call’s Caller ID
information will not appear.

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Background announce feature

1
During call waiting, you can also make a brief, private background announcement to the station's
earpiece (if its user has enabled the background announce feature; see “Station options,” page C.3).
A background announce key must have been programmed at your station by programming code 5 6 9
at a programmable feature key (see pp. C.2–C.3).
1. During call waiting (as described previously), press and hold the programmed announce key to
speak; the key will glow green if background announce is permitted or red if it isn’t permitted. The
called station will hear your voice over the outside person’s voice. The outside caller, however,
cannot hear you. The called person can respond by pressing FLASH, which places the original call
on hold.
2. Release the key when you are finished speaking.
2
Note: The background announce feature works only between ESI Feature Phones — and only if (a.) the
called person has allowed call waiting and background announce and (b.) the called person is using
his/her handset. The background announce key will be green (if these conditions are met), indicating
that a background announce can be made.

Hold/exclusive hold operation

The difference between hold and exclusive hold
Your ESI Feature Phone lets you put a call on either hold or exclusive hold. Each puts a call into a
standby mode, but here’s the difference between the two:
3
• Hold allows anyone on the ESI phone system to retrieve the call. Users connected to outside calls
can press HOLD to place the call on hold. The system identifies held calls as being in numerically
identified lines — e.g., “Line One,” “Line Four,” etc.
For example, if you need to transfer a call to another station and know the person is in the building
but not at his/her desk, you might page him/her to pick up a “call on Line One.”
4
• Exclusive hold keeps the call only at the station where the user pressed HOLD.

Hold

To place a call on hold

While on an outside call, press HOLD to place the call on hold. The HOLD key LED will light solid red
on your ESI Feature Phone and will blink red on all other phones. Also, your ESI Feature Phone’s
display will show the quantity, and numerical line identifications, of the calls currently on hold throughout
your ESI phone system:
24-Key 48-Key 12-Key
Feature Feature Feature
Phone Phone Phone

Oldest (and recalling) Newest Oldest (and recalling) Newest Oldest (and Newest Calls
recalling) holding

1
Not available on 12-Key Feature Phone
2
I.e., non-ESI analog phones on the system can neither send nor receive background announcements.
3
On previous ESI systems, this feature was called park.
4
On previous ESI systems, this feature was called just hold.

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 User’s Guide ESI Feature Phone operation

To retrieve a held call

To retrieve a held call from the same ESI Feature Phone where it was put on hold, press HOLD again and
dial the appropriate line number (using the display for reference).
To retrieve a held call from any idle ESI Feature Phone on the system, press HOLD and dial the
appropriate line number.

Note: If your phone has any line keys programmed (see pp. C.2–C.3), each will blink red when a call is on
hold on its lines; in such cases, just press that line key to retrieve the held call.

After you press HOLD, the display will help you choose the line number to retrieve: the top row will
show how many calls are on hold and the second row will show all held calls in the system. Newly held
calls are added from the right side of the second row.

Note: If more calls are on hold than the display can show, each side of the display’s second row will show an
arrow, indicating that more lines have calls on hold. Press the corresponding scroll key (either to
scroll to the left or to scroll to the right) to view the other line numbers where calls are holding.

A call that is not retrieved from hold will be transferred to the Integrated Answering Machine.

Exclusive hold

To place a call on exclusive hold

To place an outside call on exclusive hold on an ESI Feature Phone, press HOLD for at least one
second. The display will briefly appear as follows . . .
12-Key 24-Key 48-Key
Feature Feature Feature
Phone Phone Phone

. . . and then return to its normal state. This exclusive hold will cause the HOLD key to light solid red on
just that Feature Phone (i.e., where the key was pressed) and none other in the system.

To retrieve a call from exclusive hold

To reconnect to a call from the ESI Feature Phone where the call was placed on exclusive hold, you
may do any of the following:
(a.) From a phone idle state, press HOLD for at least one full second.
(b.) Press the blinking programmable feature key (see pp. C.2–C.3) that you know is pre-programmed
for that outside line. This will reconnect you immediately to the call.
(c.) Press HOLD briefly and dial the appropriate outside line number. Only the ESI Feature Phone
where the call was placed on exclusive hold will display an “E” next to the line (identified by
number) on which the call is holding. (That line number won’t appear on the hold display on any
other ESI Feature Phone, because no other Feature Phone can retrieve that call.) In the example
below, the Feature Phone has a call on exclusive hold on line 9.
12-Key 24-Key 48-Key
Feature Feature Feature
Phone Phone Phone

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Paging
Your ESI phone system can be programmed to allow paging through an overhead paging system and/or
paging through some or all of the system’s Feature Phone speakers.

Overhead paging
Station number 199 is designated as the overhead paging port. If the ESI phone system has been
connected to an overhead paging system, you can page by dialing 1 9 9 and making your announcement
after the tones. If you frequently page, assign 1 9 9 to a programmable feature key (see pp. C.2–C.3).

Paging through phones

Press PAGE to page through all of the ESI Feature Phone speakers. The Installer may have added an
overhead page system to the page zone.

Note: Phones in use or in do-not-disturb mode will not carry a page through their speakers.

To page for pickup of an outside call

To page someone to pick up an outside call:
1. Place the call on hold by pressing HOLD.
2. Verify the line number from the display.
3. Page the person and announce the hold location for retrieval. For example:
“Sarah, you have a call on Line Two — Sarah, Line Two, please.”

Call pickup
From your station, you can answer a call ringing at another station or department by pressing
and
then either dialing the extension or (if the destination is programmed into one of your keys; see
“Programmable feature keys,” pp. C.2–C.3) pressing the station key for the ringing station.
During night mode (see page F.12), if a night bell is in use instead of the night greeting, press PICK UP 0
to access the ringing outside call.

Optional feature
Operator station
If your station has been designated as the operator station, you will also receive calls when a caller
dials 0 the from a station.
As the operator, you may be responsible to manually change the day/night mode of the system; if so,
you must program a programmable feature key to perform this (initially, the upper left key will be the
day/night mode key). Each time the key is pressed the display will change: DAY or NGT. If you select
DAY (day mode) or NGT (night mode), the system will operate in the selected mode until you manually
change it again.

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 User’s Guide Special keys

Special keys

FLASH, REDIAL, RELEASE

FLASH
The FLASH key serves several purposes:
• Getting a fresh dial tone without replacing the handset — When connected to an outside line, press
FLASH to automatically disconnect and receive fresh outside dial tone. (See also “RELEASE,” below.)
1
• Sending a flash hook signal — If operating behind Centrex or a PBX, press FLASH to transmit a
flash hook signal automatically to either the phone company’s central office or the host PBX. Either
may use this signal to provide you with additional features.
• Toggling between calls — If you hear a call waiting tone while on a call, press FLASH to toggle
between the two calls.

REDIAL
The REDIAL key allows you to automatically call a stored name and number as shown below:
To ... Press REDIAL ...
Redial the last number called When your station is idle
. . . or . . .
After first lifting the handset or pressing SPEAKER
Automatically respond to a message During message playback with Caller ID

RELEASE
The RELEASE key serves several purposes:
• If pressed when connected to a call through the handset, it disconnects the call and gives you
internal dial tone.
• If pressed when you’re connected to a call via the speakerphone, it disconnects the call.
• If pressed during call waiting, it drops the current call and automatically connects to the waiting call.

Note: The hookswitch also acts as a combination FLASH/RELEASE key (and is the only way to perform
these functions on a 12-Key Feature Phone, which has neither a FLASH key nor a RELEASE key).
To send a flash hook signal, quickly press the hookswitch once.
To release (disconnect), hold down the hookswitch for one second.

1
A special service your phone company may offer. See your System Administrator for further details.

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 Special keys User’s Guide

Esi-Dex
1
Esi-Dex (“easy Dex”) is a powerful feature that lets you access and auto-dial stored names and numbers.
You may access names and numbers from as many as four different Dexes (i.e., indexes):
Dex Source
Personal Dex Names you’ve stored for your use (see “Adding names to your Personal Dex,” pp. F.4–F.6)
Station Dex All station names programmed by the Installer
2
System Dex All system speed-dial names set up by the System Administrator

Esi-Dex prompts displayed on a 48-Key Feature Phone

Prompt What it means
[Arrows] Move in the direction of the arrow as desired
BACK Moves backward to previous screen/record
DEL Deletes a specific name and/or number shown on the display
DIAL Dials the phone number
EDIT Edits information shown on the display
NEW Creates a new record in Esi-Dex
NEXT Moves to next record or programming prompt
PAUSE Inserts a three-second pause in a phone number (if required for proper dialing)
PER Selects Personal Dex
STA Selects Station Dex
STOR Stores a name and phone number
SYS Selects System Dex

Auto-dialing using Esi-Dex

. . . On the 24-Key Feature Phone

1. While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the
desired Dex:

2. Choose the desired name from the selected Dex, using one of the two following methods:
Press repeatedly ... To ...
or (scroll keys) Scroll through all names in the list from the beginning or end
(A dialpad key) Scroll through only the names that correspond to the three letters on the
key

3. When the desired name and number appears . . .

. . . press ESI-DEX again to dial the number.

1
Not available on 12-Key Feature Phone.
2
The System Dex is available only if the System Administrator has programmed system-wide speed-dial numbers.

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 User’s Guide Special keys

. . . On the 48-Key Feature Phone

1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex
menu to appear, as shown:

2. Press a key to choose the appropriate Dex —Station Dex (STA), System Dex (SYS), or Personal
Dex (PER) — or press RELEASE to cancel the procedure.

Notes: System Dex is not available on every system.

For the remainder of this example, we’ll assume you selected Personal Dex. However, the
procedure is the same for any of the other Dexes.

The display now reads:

3. Select the desired name from the selected Dex, using one of two methods.
Either:
(a.) Press the scroll keys ( and ) to look up and down through the Dex until you find the name
(names will appear in the order in which they were stored in the Dex);
. . . Or . . .
(b.) Press the dialpad key that contains the first three letters of the person’s name. For example: if you
want to call John Doe, press 5 — because it contains the letters J K L. You will begin to see
names that begin with those letters (again, names will appear in the order in which they were
stored in the Dex). Keep pressing the dialpad key until the desired name and number appear:

4. Press DIAL to place the call.

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 Special keys User’s Guide

Adding names to your Personal Dex

You can add names to your Personal Dex by using either the Caller ID method or the manual method.
The Caller ID method is the same regardless of whether you’re using a 24-Key or 48-Key Feature
Phone; however, the manual method is used differently on each phone model.

Caller ID method (on either Feature Phone)

Whenever a Caller ID name appears on your LCD display (while talking on an incoming call or during
message retrieval) press ESI-DEX to automatically store the name and number in your Personal Dex.
The display confirms:

24-Key 48-Key
Feature Feature
Phone Phone

Manual method (on the 24-Key Feature Phone)

While your station is idle, press ESI-DEX until prompted to “ADD-A-NAME” . . .

. . . and then enter the name and the number as prompted.

Note: If needed, press HELP for assistance.

1. To enter each character for the name, press the dialpad key that includes the desired character.
The key’s possible character entries will change each time you press the key.
2. When the desired character appears, press # to confirm its entry. The cursor will move to the next
character position. Use and (the scroll keys) to back up or to insert a space.

Example: To enter a B, press 2 twice (the possible options through which to scroll are A, B, C and 2).
When B appears, press # to confirm and move to the next entry.

3. Repeat steps 1–2 until the name is complete. The name may contain up to 15 characters (a space
is a character, too).
4. Press # again when finished entering the name.
5. Now, enter the number — including the line access code 9 (or 8 or 7).

Note: Use the scroll key to enter special characters; use the scroll key to backspace. You also can
use the scroll keys to view the number after it’s saved. To change the number, you must delete it
and then re-enter it as desired.

6. Press # to confirm the entry.

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 User’s Guide Special keys

Manual method (on the 48-Key Feature Phone)

1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex
menu to appear, as shown:

Note: Your display may differ, depending upon the availability of certain Dexes on your system.

2. Press PER to choose the Personal Dex.

The display now reads:

3. Press NEW.

4. To enter each character for the name, press the dialpad key that includes the desired character.
The key’s possible character entries will change each time you press the key.
5. When the desired character appears, press # to confirm its entry. The cursor will move to the next
character position. Use and (the scroll keys) to back up or to insert a space.

Example: To enter a B, press 2 twice (the possible options to scroll through are A, B, C and 2). When B
appears, press # to confirm and move to the next entry.

6. Repeat steps 4–5 until the name is complete. The name may contain up to 15 characters (a space
is a character, too).
7. Press NEXT when finished entering the name. You will see the display for entering the number that
goes with the name you entered.

(Continued)

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 Special keys User’s Guide

8. Enter the number — including the line access code 9 (or 8 or 7). To insert a two-second pause,
press PAUSE.

Note: Use the scroll key to enter special characters; use the scroll key to backspace. You also can
use the scroll keys to view the number after it’s saved. To change the number, you must delete it
and then re-enter it as desired.

9. Press STOR to confirm the entry, which the phone will show briefly before returning to the Personal
Dex display.

10. To make another name/number entry, repeat steps 3–9.

To finish, press BACK.

Deleting names from your Personal Dex

. . . On the 24-Key Feature Phone

1. While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the
Personal Dex:

2. Choose the desired name from the selected Dex, using one of the two following methods:
Press repeatedly ... To ...
or (scroll keys) Scroll through all names in the list from the beginning or end
(A dialpad key) Scroll through only the names that correspond to the three letters on the key

3. When the desired name and number appears . . .

. . . delete the entry by pressing either
or HOLD.

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 User’s Guide Special keys

. . . On the 48-Key Feature Phone

1. While your station is idle (or just after receiving dial tone), press ESI-DEX. This causes the Esi-Dex
menu to appear, as shown:

2. Press PER to choose the Personal Dex.

3. Select the desired name from the selected Dex, using one of two methods.
Either:
(a.) Press the scroll keys ( and ) to look up and down through the Dex until you find the name
(names will appear in the order in which they were stored in the Dex);
. . . Or . . .
(b.) Press the dialpad key that contains the first three letters of the person’s name.
For example: if you want to delete “FIRST INTERNATL,” press 3 (D E F). You will begin to see
names that begin with those letters (again, names will appear in the order in which they were
stored in the Dex). Keep pressing the dialpad key until the desired name and number appear:

4. Delete the entry by pressing either * or HOLD.

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 Special keys User’s Guide

Using Esi-Dex: An example

Let’s say you’re on a call with the XYZ Company — XYZ COMPANY appears on your display — and
you wish to save the name and number for future use. Just press ESI-DEX. Your display will confirm
1
that the information has been stored. Then, to call the XYZ Company in the future, use Esi-Dex as
described below for each model of ESI Feature Phone.

. . . On the 24-Key Feature Phone

1. Press ESI-DEX until you see PERSONAL DEX on the display.

2. Press 9 (W X Y). The display will show the first stored name that starts with W, X or Y.

3. Continue to press 9 until XYZ COMPANY appears in the display.

4. Press ESI-DEX again. This dials the number for the XYZ Company.

Important: The number dialed (if stored from a Caller ID) will be the number for the actual line used by the
caller, and may be different than the caller’s listed number. Additionally, some local calls may not
be auto-dialed correctly, depending on the limitations of your area’s local dialing plan. You may
wish to create a manual listing for these. Consult your Administrator if you need further
assistance.

. . . On the 48-Key Feature Phone

1. While your station is idle (or just after receiving dial tone), press ESI-DEX.

2. Press PER to select the Personal Dex.

(Continued)

1
If the number is already in your Personal Dex, the message ALREADY STORED will appear on the display. This indicates
Esi-Dex has prevented storing the same number multiple times.

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 User’s Guide Special keys

3. Press 9 (W X Y). The display will show the first stored name that starts with W, X or Y.

4. Continue to press 9 until XYZ COMPANY appears in the display.

5. Press DIAL. This dials the number for the XYZ Company.

Important: The number dialed (if stored from a Caller ID) will be the number for the actual line used by the
caller, and may be different than the caller’s listed number. Additionally, some local calls may not
be auto-dialed correctly, depending on the limitations of your area’s local dialing plan. You may
wish to create a manual listing for these. Consult your Administrator if you need further
assistance.

System speed-dialing with Esi-Dex

If your Administrator has programmed system speed-dial numbers, you can access one of these
numbers either via Esi-Dex, as explained in the foregoing discussion, or auto-dial it by dialing its
corresponding three-digit access number (in the range 600–699).

Example: If an out-of-town factory location has been programmed as system speed-dial access number 605,
you can lift the handset, receive internal dial tone, dial 6 0 5 and this will automatically dial the
factory’s number. You may also program 605 (in this example) as a programmable feature key (see
page C.2).

Override ring
1
The override ring feature lets you place a call — station-to-station or outside line — or leave a voice
message when another call is ringing.

Placing a call using the override ring feature

2
First, program a feature key to be an override ring key — by assigning to it the function code 5 8 0.
Then, to bypass an incoming station or line call:
1. Before you begin the call, press the override ring key you programmed. When you do this,
don’t take the handset off-hook and don’t press either a pre-assigned headset key (see F.12), a
preprogrammed line key or SPEAKER.
2. Once you receive dial tone, pick up the handset and proceed with your call as you normally would.
The incoming call will be rerouted to the forwarding destination (such as your voice mailbox) your
3
Installer or System Administrator has set for your station.

Notes: Any other feature keys not mentioned above will neither answer a call nor initiate the override ring feature.
Use of the override ring key also overrides any outside dial tone preference (see page F.11) that may
have been set for your station.

1
Not available on the 12-Key Feature Phone.
2
See “Programmable feature keys,” pages C.2–C.3, for full details.
3
The override ring feature has no effect on calls ringing in from a hold recall or a queued line..

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 Special keys User’s Guide

Message monitor mode (live call screening)

(Not available on 12-Key Feature Phone.)
Message monitor mode, or live call screening, lets you hear a caller leaving a message in the mailbox,
just as with your home answering machine. You turn this feature on or off as part of user programming
— PROGRAM 3 6. While you hear the caller through your speaker, you have the following options:
Option Result
Lift the handset You intercept the call
Do nothing The system records the message to the mailbox for your later retrieval
Press MUTE/DND Temporarily mutes your speaker (the system continues to record the message to the mailbox)

Note: During monitor mode, you will hear a call ring, then subdued ringing while the caller is hearing the
greeting, then their message. You can intercept the call at any time.

Greeting reminder
Note: This is for use on only the Master Station (see “Integrated Answering Machine operation,” pp. D.1–D.6).

If you frequently change the greeting, use this option; it sets the mailbox to remind you of the current
greeting. The first time you use your phone after it has been idle (for the period you set in this function), the
system automatically plays the current greeting (and gives you the option to change it). The range is 0 (no
reminder) to 500 hours. To set this, press PROGRAM 3 2.

Example: If you change the greeting only when out of town for a few days, set the reminder interval to 60 hours;
you’ll be reminded if the mailbox has not been used for three days. If it’s Friday, set the reminder for
36 hours and you will be reminded the upcoming Monday morning or if you are away for a couple of
days. If you change your greeting several times a day, set the reminder for about 3 hours.

Headset operation
1
You can use a headset with your ESI Feature Phone. You must program one of your programmable
2
feature keys to be a headset key (see “Optional features,” pp. F.12–F.13) that you’ll use to connect to
or disconnect from a call. The key will blink green when a call is ringing and glow green when connected.
If you have a headset connected and the phone is off-hook, pressing the scroll keys ( and
) will
adjust the headset volume. After you initiate or answer a call using the headset key, lifting the phone’s
handset automatically takes you out of headset mode. To switch back to headset mode while on a call,
press the headset key again and then place the phone’s handset on-hook.
3 2
Notes: On a Generation I system, you must have a headset key programmed as one of your programmable
feature keys (see “Other feature keys,” page C.2) that you’ll use to connect or disconnect from a call.
The key will blink green when a call is ringing and glow green when connected. You turn headset
mode on or off in user programming (PROGRAM 3 3). If you turn off headset mode while the headset
key is glowing green (i.e., in use), the phone will stay off-hook until you again turn on headset mode.

If a headset key is programmed, the phone handset must be in the cradle for proper headset operation.

1
Not all headsets are compatible with your ESI Feature Phone; contact your ESI Reseller for a list of compatible models.
2
Not available on a 12-Key Feature Phone.
3
If unsure which system you have, consult your System Administrator.

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 User’s Guide Special keys

Outside dial tone preference

If you make mostly outside calls, you may find this setting helpful. It tells your station to connect
automatically to an available outside line; i.e., you don’t have to dial 9 (or 8 or 7) before the phone
number. Therefore, when you lift the handset or press SPEAKER, you will immediately receive an
1
outside dial tone from the highest-numbered line available to you.

Note: To place an internal call while in this mode, press the appropriate station key or (a.) press TRANSFER
to switch to internal dial tone and (b.) then dial the extension number.

Line keys
If some of your programmable feature keys have been programmed as line keys (or you can program
line keys using PROGRAM 2), press an unlit key to access the line. An outside call transferred to your
2
station can be answered by simply lifting the handset or pressing SPEAKER . You do not have to press
the line key. The LED indications for the line keys are:
LED Line status
Solid red In use
Solid green Connected to your station
Blinking red Ringing at another station
Blinking green Ringing at your station
Slowly blinking red On hold by another station
Slowly blinking green Held by you

Note: Dialing 9 (or 8 or 7) to be assigned a line automatically is always available.

Private line
If a private line has been assigned to your station, you must have a line key programmed (see pages
C.2–C.3) in order to access it.

1
This aspect (i.e., that it’s always the highest line available to you) can’t be changed.
2
Not available on 12-Key Feature Phone.

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 Special keys User’s Guide

Optional features
The following optional features may be accessible from your station. See the Administrator for details.
In many of the cases you can dial the appropriate feature code (one that starts with 5) to activate or use
the feature. In some instances, you must use a programmable feature key to serve as an on/off key for
the feature (see “Programmable feature keys,” page C.2).
• Other feature keys — If you enter one of the following feature codes, the programmable feature key
will serve as an enable/disable key for that feature. The Installer may have programmed certain
stations for accessing additional features (consult your System Administrator regarding your access
to them).

Code(s) Key usage

199 Overhead page
560 Day/night mode
564 Headset
565 Call forward
565YYY Call forward to an
extension
568 Message monitor
569 Background announce
570 Conference
571 Greeting 1
572 Greeting 2
573 Greeting 3
578 Mute/DND
580 Override ring

Note: Gray shaded items are the only key codes available for the 12-Key Feature Phone.

Manual day/night mode (Code 560)

The system’s main greeting can be manually changed using a programmable feature key. Each time
the key is pressed, the display switches between DAY and NGT.

Note: The Administrator can also change the mode and/or re-record the greeting remotely to handle
unexpected closings, such as for inclement weather.

Headset key (Code 564)

This key provides for easy connecting to/disconnecting from calls when operating in headset mode (see
“Headset operation,” page F.10). Press the key to receive dial tone or to answer a ringing call. Press the
key again or press RELEASE to disconnect from the call.

Call-forward key (Code 565 or 565XXX)

If you frequently call-forward your phone (see “Call forwarding,” page E.6), you can program a
programmable feature key as a call forwarding key to automatically turn forwarding on and off. If you
always forward to the same extension, you can program a key with both 5 6 5 and the extension number.

Message monitor key (Code 568)

Easily toggle the message monitor mode on or off with this key. (Otherwise, you can perform the toggle
by pressing PROGRAM 3 6 and following the prompts; see “Message monitor mode [live call
screening],” page F.10.)

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 User’s Guide Special keys

Background announce key (Code 569)

During call waiting, you can also make a brief, private background announcement (see “Background
announce feature,” page E.8) to the station's earpiece (if the station user has enabled the background
announce feature). Hold down the key until you hear a beep, then begin talking; release the key
when finished.

Greeting key (Codes 571–573)

These keys will provide for easy activation of one or more of the greetings (see “Greetings” page D.1).
The key's LED will be green for the associated greeting that is active. These keys can be used in place
of or in conjunction with manual activation of the greetings in programming mode.

Override ring (Code 580)

The override ring feature lets you place a call — station-to-station, outside line — or leave a voice
message when another call is ringing. For full details on use of this feature, see “Override ring,”
page F.9.

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(This page included for pagination purposes only.)

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 User’s Guide Analog stations

Analog stations

If your station has been installed as an analog station, it will be able to use only a standard-type
telephone. Because the phone isn’t digitally integrated to the phone system (like the ESI Feature
1
Phones), its operation and capabilities will be different.

Tip: To use a cordless phone in conjunction with an ESI Feature Phone, program a programmable feature key
( 5 6 5 ) to easily forward calls to the cordless phone when out of your office. Have the Installer program
the cordless phone’s station programming to forward calls not sent to the mailbox.

FLASH
A flash-hook, or FLASH — a momentary break in the connection — is required to perform many of the
station operations below. You can generate a FLASH by momentarily depressing the hook switch (or, if
your phone is so equipped, press the special key on your phone).

Placing calls
When you first lift the handset you will hear internal dial tone. Dial 9 (or 8 or 7) to access an outside line
and dial the number. To place an internal call, simply dial the extension number, department number, etc.

Transferring calls
Transferring outside calls
While connected to an outside call, FLASH and dial the extension number. Hang up immediately to
perform a blind transfer, wait until the called person answers, announce the caller and then hang up. If
the transferred-to person does not answer, FLASH to be reconnected to the original caller.
Transferring a call to the mailbox
To transfer an outside caller to the mailbox, FLASH and dial #501. You and the caller will be connected to
that mailbox greeting. You may choose to hang up immediately or listen to a portion of the greeting.
FLASH to exit the mailbox and be reconnected to the original caller.

Note: Regardless of when you hang up, the caller will hear the entire greeting. To insure the privacy of the
message, you will automatically be disconnected at the record tone.

1
If you're not sure about the installation of your station, contact your System Administrator.

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 Analog stations User’s Guide

Call forwarding
Your station has been pre-programmed by the Installer to call-forward your phone to the mailbox when
your station is busy or does not answer. In addition, you can temporarily call-forward all of your calls to
another station. Lift the handset, dial 5 6 5 and dial the extension number (or # and the mailbox number)
to which the system should forward all calls.

Note: If the forwarded-to station is busy or does not answer a forwarded call, the ESI phone system will return
the call to the mailbox.

To turn off call forwarding, dial 5 6 5 * without selecting a destination, and hang up.

Call waiting
If you have enabled call waiting for your station (
XXX 5 3, where xxx represents your extension
number), you will hear a tone in your earpiece. FLASH to toggle between the original call and the call
waiting. To drop either call, hang up while connected to the call to be dropped. When your phone rings,
lift the handset and you will be reconnected to the other caller.

Call hold
This is used to place callers on hold for retrieval from any station within the ESI phone system.

Putting a call on hold

While on an outside call, FLASH and dial


. A short voice prompt will tell which line number the
call is using; you will then receive internal dial tone.

Retrieving a call from on hold

From internal dial tone, dial

and the line number where the call is on hold.
Dial

0 to answer the oldest held call in the system.

Hold recall
If a held call is not retrieved during the period of time (set by the Installer), it will recall to your phone if
your station is idle. You will hear three short ring tones. Lift the handset; you will be connected to the
held call.
If you are on a call when the recall occurs, you will hear a call waiting tone. To toggle between the two
calls, FLASH (or hang up, wait for ring, then answer). If a call placed on hold is not retrieved it will be
forwarded to the Integrated Answering Machine.

Paging
This function allows for paging through an overhead paging system and/or designated available
telephone speakers. Press # to access all available stations.

Note: A page will not be sent to the speakers of phones in use.

Tip: To page for pick up of an outside call, put the caller on hold by dialing


. A voice prompt will
indicate the line number. Then page the person and announce the line number for retrieval. For
example: “John, you have a call on line 1. John, pick up line 1, please.”

Overhead paging
Station number 199 is designated as the overhead paging port. If the ESI phone system has been
connected to an overhead paging system, you can page by dialing 1 9 9 and making your announcement
after the tones.

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 User’s Guide Analog stations

Call pick-up
A call ringing at another station can be picked-up by pressing
and dialing the extension number.
Dialing
0 will answer the longest ringing outside call.

Voice mail operation from an analog station

The ESI phone system will provide accurate and timely messages. Others will become more
comfortable leaving you voice messages if you pick-up and respond to your messages promptly.

Greetings
Note: This is for use on only the Master Station (see “Integrated Answering Machine operation,” pp. D.1–D.6).

Initially, the mailbox has a generic greeting: “You have reached mailbox 501, dial zero to reach the
operator or begin recording at the tone.” You can record up to three different greetings in your own
voice indicating your availability to return calls.

Examples:

Sample greeting 1: Hello. Thank you for calling [company name]. We are currently assisting other customers.
Please dial zero to reach our operator or leave your name, number, and message at the
tone and we will get back to you as soon as we can.
Sample greeting 2: Hello. Thank you for calling [company name]. We are currently out of the office.
To attempt to reach our mobile phone, please press four now. Otherwise leave your
name, number, and message at the tone and we will get back to you as soon as we can.
Sample greeting 3: Hello. Thank you for calling [company name]. We are currently out of the office.
Please leave your name, number, and message at the tone and we will get back to you
as soon as we can.

You may wish to include one or more of these options in your greetings:
Option Instruction
0 To reach the operator
1 To skip directly to the record tone (or “beep”)
XXX An extension number of another user

Shortcut: When leaving a message in the mailbox, press 1 during the greeting to advance directly to the
record tone without having to listen to the remainder of the greeting.

You can change any greeting as often as necessary, by just recording over a previously recorded
greeting.

Warning: Do not delete all of the greetings; make sure at least one always remains. Deleting all the
greetings will turn off the mailbox.

Message waiting indication

If there are new messages, you will hear a short prompt "You have messages" and then internal dial tone
whenever you lift the handset to place a call. You can choose to retrieve the messages or place the call.

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 Analog stations User’s Guide

Retrieving messages
You can pick up messages from your station, when away from the office or from another user’s ESI
Feature Phone.
1. Lift the handset, and dial
501.
2. If calling from outside, when the operator or another user answers your call, have them transfer
you by pressing VOICE MAIL and hanging up.
3. You will hear the mailbox greeting. Press 8 to hear the messages.
4. If required, enter your password.
5. The ESI phone system will announce the number of new and old messages, and will start
playback of messages starting with the oldest new message and continue until all messages and
recordings have played or you press
to disconnect.

Note: If, while picking up messages, you receive a call waiting tone, hang up, lift the handset and you will be
connected to the waiting call. If you hang up during the playback of a message, the message will be saved.

Voice prompted instructions will be played at the end of each message. Once you've learned these
prompts (see the chart, “Functions available during analog station voice mail message retrieval,” below)
you can proceed more rapidly by pressing one of the following keys any time during the message or
during a prompt.

Functions available during analog station voice mail message retrieval

Note: Functions tinted gray, below, either change or are not available when you’re using an ESI Feature
Phone (see page D.3).

Key Function Description

4 Back up (rewind) When pressed during message playback, rewinds 4 seconds
for each key press. If pressed after the message has finished,
it returns you to the beginning of the message.
5 Access user Accesses user programming menu.
programming
7 Delete Deletes the message from the mailbox
(see “Message Recycle Bin,” page D.6).
9 Save Saves the message (it will be played as an old message the
next time messages are picked up).
0 Operator Transfers you to the operator.

To disconnect Always press
before hanging up (if you press it during

playback of a message, the message and any other unsaved
messages will be saved).

Retrieving messages from another user’s ESI Feature Phone

Press
501. Follow the procedures described previously (see top of this page).

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 User’s Guide Analog stations

Analog station programming

After logging into the mailbox (pressing
followed by the mailbox number), dial 5 to program.

Select greeting (Master Station user only)

Select the desired greeting number: 1, 2 or 3. The system will prompts to re-record, delete, hear, or
select as the current greeting by pressing #.

1 Record greeting
Begin recording at the tone; press 1 to stop. The new greeting automatically replaces the
previous greeting.

Note: The Integrated Answering Machine will be disabled if no greeting exists.

2 Delete greeting
When prompted, press 2 again to confirm deletion.

Warning: Don't delete all of your greetings. If you do, the system will turn off the mailbox until at least
there is once again at least one greeting.

3 Hear current greeting

Password
The password will apply to station programming, message retrieval and certain other features
(when activated).

1 Enter new password

Your password may consist of 2–8 digits followed by # (0 cannot be the first digit). Entering 0
(zero) as the sole password will turn off the password requirement.

2 Delete current password

3 Hear current password

4 Password security level

Select one of the following password levels.
Selection Result
0 No password required for access from any phone
1 Password required only for remote access, either off-premises or from other
stations within the system
2 Password always required

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 Analog stations User’s Guide

Off-premises message delivery

The ESI phone system can be programmed to deliver messages to an off-premises phone and/or to
page you when the mailbox receives a message. You can set the phone number (cell phone, home
number, another extension, etc.) or the pager number and a delay time (the period that the system is to
wait before attempting to deliver the message/page).

Note: You must record and use Greeting #2 for this feature.

The Administrator can also set for your station the:

• Number to be called or paged
• Delay period before attempting message delivery
• Number of attempts
• Interval between attempts (in increments of 30 minutes)
• "Quiet period” which suspends message delivery for late night, etc.
If you have programmed both an off-premises delivery number and a pager number, the system will
prompt you to choose one of the following delivery options:
• Phone-only
• Pager-only
• No off-premises delivery

Phone delivery
Whenever it receives a new message into the mailbox, the system will call the number that you have
programmed and play the prompt “You have messages; please enter your password.” The prompt will
repeat three times before assuming that no one has answered and disconnecting.
Upon answering, enter your password (if no password is set, you must enter 0). You will then be
connected to the mailbox and can proceed with normal message retrieval operation.

Note: A “
” response instead of the password will cause the system to suspend calling until another new
message is received.

Pager notification
You can have the system call and activate your external pager whenever the first new message is left in
the mailbox and repeat the page (at the interval programmed by the Administrator) until all new messages
have been retrieved.

Note: Inputting or deleting the phone number that is to be called for off-premise delivery or to activate your
pager will turn the feature on or off, respectively.

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 User’s Guide Analog stations

Off-premises message delivery

1 Delivery options

1 Delivery to phone number only

2 Notify pager only

0 No off-premises delivery

2 Phone delivery

1 Enter phone number

Enter the phone number followed by # (24 digits maximum). Do not include an outside line
access code (i.e., don’t add 9, 8 or 7) before the number.

2 Delete phone number

Deletes the current phone number.

3 Hear current phone number

Plays back the current phone number.

3 Pager notification

1 Enter pager number

Enter the pager number followed by # (24 digits maximum). Do not include an outside line
access code (i.e., 9, 8 or 7) before the number.

2 Delete pager number

Deletes the currently programmed pager number.

3 Hear current pager number

Plays back the currently programmed pager number.

Message Recycle Bin (un-delete)

The Integrated Answering Machine’s 10 most recently deleted messages will be stored in a Message
Recycle Bin to allow the user to recover messages that may have been deleted in error.
The most recently deleted message will be played first. Press 9 to move to the next message. Press 8
to restore the message to the mailbox as an old message.

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 Analog stations User’s Guide

(This page included for pagination purposes only.)

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 Index

/▲ keys. See Volume/scroll keys Live call screening (Message monitor mode), F.10
Analog stations Manual day/night mode, F.12
Off-premises delivery, G.6 Message light. See Status indicator lamp
Programming, G.5 Message monitor mode (live call screening), F.10
Voice mail operations from, G.3 Message monitor key, F.12
Attendant operation, E.10 Message Recycle Bin (un-delete), C.6, D.6
Background announce, E.8 Message retrieval, D.2
Background announce key, F.13 Off-premises delivery, D.5
Basic phone use, E.3 Message(s) waiting, D.2
Blind transfer, E.5 MUTE/DND key, E.2
Call forwarding, E.6 Off-premises delivery, D.5, G.6
Call forward key, F.12 Operator station, E.10
Call pick-up, E.10 Optional features, F.12
Call waiting, E.7 Outside calls, E.3
Background announce, E.8 Blind transfer, E.5
Station-to-station, E.7 Supervised transfer, E.5
Caller ID, E.1 Transferring, E.5
Conference calling, E.6 Outside dial tone preference. See Dial tone
Console, A.3 Override ring, F.13
Day/night mode, F.12 Paging, internal, E.10
Dial tone, E.3 Overhead paging port (199), E.10, G.2
Preference, F.11 Paging through phones, E.10
Direct station select, E.4 Password, C.4
DSS. See Direct station select Personal Dex. See Esi-Dex
Esi-Dex, F.2 Phone use
Personal Dex Basic, E.3
Adding names, F.4 Programmable feature keys, C.2, E.1
Deleting names, F.6 REDIAL key, F.1
System speed dialing, F.9 RELEASE key, F.1
Exclusive hold. See Hold Retrieving messages, D.3, D.5
Fixed feature keys, E.1 Ring tone, C.4
FLASH key, F.1 Ring volume, C.4
Greeting, F.10 Scroll keys. See Volume/scroll keys
Greeting key, F.13 SPEAKER key, E.2
reminder, F.10 Speed-dial keys, C.2
Greetings, D.1, G.3 Station keys, C.2
Hands-free answer, E.2 Station options, C.3
Headset operation, F.10 Station audibles, C.4
Headset key, F.12 Ring tone, C.4
Hold, E.8 Ring volume, C.4
Difference between hold and exclusive hold, E.8 Status indicator lamp, D.6
Exclusive hold, E.9 Supervised transfer, E.5
Retrieving a call, E.9 Transferring an outside call, E.5
Retrieving a held call, E.9 Un-delete. See Message Recycle Bin
Integrated Answering Machine, D.1–D.6 User programming
Internal calls, E.3 Exiting programming mode, C.1
Leaving messages, D.2 Programmable feature keys, C.2
LEDs, E.2 Select personal greeting, C.2
Line keys, F.11 VOICE MAIL key, D.1
Private line, F.11 Volume/scroll keys, E.2
Special characters, C.5, C.6

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