EVENT INVITE EMAIL

Subject Line: We cordially invite you to [event name]

Body:

Hi [Name]

It is that time of the year again when we have our [name of the event].

It is a day where we [describe your event in about two lines].

You have become a valued part of our company, we would love it if you're able to come, but
we understand if you can't.

Please click this invitation link [insert link] and RSVP yes or no.

Thank you,

[Your signature]
PRODUCTS/SERVICES PITCH EMAIL
Subject Line: I like what you’re doing

Body:

Hi [Name]

I’m a big fan of your company. You seem to be doing well at [add a few compliments about
the positives].

But I noticed one problem [write about the problem].

And I offer the perfect solution. My company [add name] helps businesses [your product and
solutions].

After we work with you, you will [describe the transformation].

Here’s a recent case study [link case study] of how we helped one of our clients [write about
the result].

If our services interest you, could you please respond to this email and let us know? We can
set up a quick call to discuss more details.

Thank you,

[Your signature]
 A formal email of request
Dear Mr Mitchell,

I am writing in reference to the current situation with the Skipton Airport

Project. We have a number of questions which we hope you could answer.

First of all, could you please provide us with an update on where you are on
the Skipton Airport Project. We would also appreciate it if you could clarify
what the current issues with the delivery system are, and confirm when you
expect them to be resolved.

In addition, at the end of our last meeting we requested a copy of the latest
project update report. Unfortunately, we have still not received it. We would
appreciate it if you could forward this to us.

Could you also please confirm whether the post-installation support covers the
equipment 24 hours a day? And what is actually included in the support? In
particular, we would like to have confirmation if the cost of parts and labour
are included in the package? We require this information as soon as possible.

And lastly, we are considering extending the period of the post-installation

support from your company from 6 months to 12 months. We would be very
grateful if you could provide us with a quote for this extension.

I would really appreciate it if you could deal with these matters urgently.

I look forward to hearing from you.

Yours sincerely,

Ian McAdam
Development Manager
 A less formal email of request
Hi Dave,

I hope that everything is OK over there. I just have a few questions about the
Skipton Airport Project.

First, can you give me an update on where you are on the project? I'd also
appreciate if you could explain what the current issues with the delivery
system are? And confirm when you expect them to be resolved.

Also, at the end of our last meeting I asked for a copy of the latest Project
Report. I still haven't received one. Can you forward it to me?

Can you also confirm if the post-installation support covers the equipment 24
hours a day? And what is actually included in the support? We'd especially like
to know if the cost of parts and labour are included in the package? We need
this information as soon as possible.

And lastly, we're thinking about extending the period of the post-installation
support from your company from 6 months to 12 months. Can you give us a
quote for this extension?

Please get back to me with the information as soon as possible.

Thanks,

Ian McAdam
Development Manager
 A formal email of response/reply
Dear Mr McAdam,

With reference to your last email regarding the current situation with the
Skipton Airport Project, I can confirm the following:

We successfully completed stage 2 on Monday and at present we are

preparing to start stage 3. On the whole, the project is going well. We have
not encountered any problems with the machinery but there are still some
minor issues with the delivery system.

As was pointed out in our last meeting, the problem with the delivery system
is due to the software. It is a very common software issue and we just need
time to correct the code. Rest assured that this issue is being looked into and
we are confident that it will be resolved by the end of the month.

Please accept my apologises for not receiving a copy of the updated project
report earlier. Please find attached a copy of the report at the end of the
email.

Concerning your question about the post-installation support package, I can

confirm that we provide both remote and call-out site support 24 hours a day,
365 days a year. This covers remote monitoring, a service every 3 months,
service engineer visits and the cost of all parts and labour.

With regards to your request to extend the period of post-installation support

from 6 months to 12 months. May I suggest that we discuss this matter at the
next project update meeting?

I hope that this answers your questions.

If you require any further assistance, please do not hesitate to contact me on

my mobile, 07340 7602133.

I look forward to hearing from you.

Yours sincerely,

David Mitchell
Project Manager
 Emails to give bad news
Dear Mrs Ryder,

I regret to inform you that due to a mistake on our computer system, your
credit card account with ourselves has been cancelled. As a result, you will not
be able to use the credit card. I apologise on behalf of our company for this
situation happening.

Unfortunately, due to banking regulations we are not legally able to change

your account's status from cancelled to active. In order to change the status
to active, you will have to reapply for the credit card account again. Once you
have done this, we will re-issue you with a new card as quickly as we can.

Please find below a link to the web page to reapply:

www.bankcards.com/creditcard/appform.html

As a way to recompense you for any trouble this has caused, we will credit
your account when active with £35.

If you have any questions, please don't hesitate to contact me by email (on
[email protected]) or by phone (on 0242 7433123).

Please accept my apologies for any inconvenience this may cause.

Yours sincerely,

James Beever
Customer Services Analyst
 An email of feedback
Dear Simon,

Greetings for the day!

As you asked, I've been using your new software application for adding
customer information for the past couple of days. Overall, I've been very
impressed with how easy it is to learn. Within 5 minutes of opening it, I knew
what I had to do. I wish other applications were so easy to learn.

Also, I love the design of the application. It looks modern and simple.

There are a few things which I think could be improved:

I'm not sure that it's necessary to have so many input fields for the
information. It took me nearly 10 minutes to complete the form for each new
customer. I don't think that it's necessary to know if the customer is married
or what their nationality is. The longer we keep new customers on the phone
when adding their personal details to our database, the less likely they are to
return.

In addition, have you thought about making some of the input fields
automatically complete information? You could use the post/zip code to
automatically add the street name, town and country for each customer.
Making the form quicker to complete.

A couple of times I couldn't see what I had written. For me, the size of the
letters/fonts isn't big enough. If I were you, I would consider making the
letters/font bigger.

Although I think experienced staff will find it easy to complete the form with
customers' information on the application, new staff may struggle. As you
know, new staff often don't know exactly what information to take from a
customer or they complete fields with the wrong type of information. Can you
think of a way to help new staff complete the form correctly without them
having to ask other staff in the call centre?

As I said before, overall I think the application is very good. I just think with
some minor changes, it could be even better.

Contact me if you want to go over what I've suggested.

Take care,

Chris
 An email of complaint
Dear Mrs Boswell,

I wish to draw your attention to an issue we have with a recent order from
yourselves (ref no. 34ED12QP). Not only was the delivery four days later than
agreed, but when we tried to use the components, we found that 40% of
them were damaged and basically useless.

As is normal, I spoke to your Customer Service Manager, Peter Taylor on this

matter. I expected that you would replace the damaged components, but this
has not been the case. When I last spoke to Peter, last week, he informed me
that the components were undamaged when delivered to us and that it was
our fault. To make matters worse, he has still not replied to an email I sent to
him on Monday. Not very professional customer service.

As you are aware, we have been a customer of your company for over 5
years. The damaged components are severely impacting our production at the
moment. We have orders which we cannot send because of this problem with
the components.

Although, I appreciate that you are all very busy. I believe that I am entitled
to an explanation why Peter Taylor has not answered my email, and is
refusing to replace the components.

Unless this issue is resolved promptly, then unfortunately, we will be forced to

take further action.

I expect an email from yourself by 5pm today at the latest, to inform me how
you are going to resolve this issue.

Yours sincerely,

Craig Smith
EGO Production Director
 An email to ask for help
Hi Simon,

I hope you are fine and had a good holiday?

We went to Portugal two years ago. It's a beautiful place and the people are
very friendly.

I was wondering if you could do me a favour. I'm writing a presentation on

'changes in modern marketing' to give at the international marketing
conference next week. I've nearly finished it and I think it sounds ok. But I
think that the PowerPoint slides for the presentation look terrible.

I know that you are very good at creating slides on PowerPoint (your slides
always look very professional). Would you mind having a look at them?

I just need you to have a look at them and suggest how I can make them
look more professional. There are about 12 slides for the presentation. It
shouldn't take longer than an hour to do it. I'd really appreciate it if you could
help me.

I would have asked Kevin in my team to check them for me, but he's on
holiday until after the conference.

It's no problem if you can't, but could you let me know as soon as you can?

Sorry for asking you to do this, but I wouldn't ask you if it wasn't important.

Regards,

Ian Flynn