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Worksoft at A Glance - 2020

This document provides an overview of support resources available for Worksoft products, including customer support contact information, documentation, training courses, community forums, and partner programs. Key support channels include phone, email, an online customer portal for submitting support cases and accessing knowledge bases, and a help portal containing product documentation. Worksoft also offers a certification program, expert community, conferences and events, and partnerships with other software vendors.

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84 views1 page

Worksoft at A Glance - 2020

This document provides an overview of support resources available for Worksoft products, including customer support contact information, documentation, training courses, community forums, and partner programs. Key support channels include phone, email, an online customer portal for submitting support cases and accessing knowledge bases, and a help portal containing product documentation. Worksoft also offers a certification program, expert community, conferences and events, and partnerships with other software vendors.

Uploaded by

rcanepa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Worksoft at a Glance

Product Support Other References


Worksoft Customer Support Worksoft Help Portal
https://www.worksoft.com/support/ http://docs.worksoft.com/
Email: [email protected] The Worksoft Help Portal provides the latest product
Phone: +1 (800) 858-0813 documentation for Worksoft products and solutions.
Worksoft Customer Portal Worksoft University
http://portal.worksoft.com/ https://www.worksoft.com/worksoft-university/
➢ Submit a case. We offer flexible options so that your teams can consume
➢ View answers to frequently asked questions. the training that will accelerate your success.
➢ Find support-related solutions.
➢ Download Worksoft product updates.
Worksoft YouTube Channel
https://www.youtube.com/user/worksoftinc/
➢ Discuss and learn about Worksoft products.
➢ In the Ideas tab, submit new features and Worksoft Conference and Event Information
enhancements and vote for your favorites. https://www.worksoft.com/events/
➢ View Worksoft published media. Upcoming webinars, live events, and session recordings.
➢ View knowledge base articles for Worksoft products.
➢ You need an ID and password to log on to this site. Worksoft Expert Community
https://wscommunity.force.com/CertifiedExperts/s/
Worksoft Support Response Objectives The Worksoft Expert Community is a benefit given to our
Requires a response within 4 hours. If not Certified users. Our Certified Experts get early information
Critical responded to within 8 hours, the priority will about products and best practices.
drop to High. For more information, don’t hesitate to view the
Requires a response within 1 business day. If page https://www.worksoft.com/certification or contact our
High not responded to within 2 business days, the Worksoft Certification team: [email protected].
priority will drop to Medium
Requires a response within 2 business days. Worksoft Partners
Medium If not responded to within 4 business days, https://www.worksoft.com/partners/
the priority will drop to Low. Worksoft partners with global companies to deliver world-
Requires a response within 3 business days. class business automation solutions
Low If not responded to within 6 business days,
the case will be closed. Worksoft Partner Portal
http://partner.worksoft.com/
Exclusive tools and resources for Worksoft Partners
Technical Information to Have Ready
The Technology Alliance Partner Program is open to
When you request support, please provide:
software vendors with a desire to integrate Worksoft
➢ Product name, release, operating system and
technology into their solutions.
generation level
The Solution Provider Partner Program is open to systems
➢ A summary of the problem including system or
integrators interested in providing Worksoft software to
application changes that contributed to the problem
accelerate their testing practices.
➢ Data available about the problem including dumps,
Go to https://www.worksoft.com/partners/become-a-partner/
compiler listings, logs, etc.
to learn more about joining the Worksoft Partner Program.

Copyright © 2020 Worksoft, Inc. All rights reserved. 3/26/2020 Visit our website at www.worksoft.com

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