User Manual Easy Go 18 06

User Manual
Easy Go
Van Raam | Aaltenseweg 56 | 7051 CM Varsseveld | The Netherlands Version 18.06

Table of contents
Contact details manufacturer......................................................................................... 1

Conformity ................................................................................................................... 2
Introduction .................................................................................................................. 2
Delivery ........................................................................................................................ 2
Indication ...................................................................................................................... 3
Intended usage ............................................................................................................. 3
Safety measures ........................................................................................................... 3
Adjustments of the bike ................................................................................................ 7
Before first use ........................................................................................................... 10
Operation ................................................................................................................... 15
Electro system Silent................................................................................................... 16
Van Raam e-Bike App.................................................................................................. 24
Accessories................................................................................................................. 25
Technical details ......................................................................................................... 27
Standardisation and CE-marking.................................................................................. 28
Maintenance and adjustments by owner ...................................................................... 28
Repairs and maintenance to be done by dealer ............................................................. 29
Adjustments to be done by dealer ................................................................................ 30
Disposal ..................................................................................................................... 32
Handover/sale to a new owner .................................................................................... 32
Guarantee................................................................................................................... 32
Frame number ............................................................................................................ 33
Form service, maintenance, modifications and warranty claims ..................................... 34
Contact details manufacturer
Van Raam
Aaltenseweg 56
7051 CM Varsseveld
Nederland
Tel. : +31 (0)315 257370

E-mail : [email protected]
Internet : www.vanraam.com
User manual | Easy Go 18.06 1

Conformity
Van Raam declares as manufacturer that the Easy Go, as described in this manual, has
been produced in accordance with the 93/42/EEG guidelines, risk category 1. All products
have been produced in accordance with the 2006/42/EG guidelines. The declaration of
conformity can be found on the Van Raam website.
Introduction
This user manual provides important and necessary

information about the use of your scooter bike. We ask you to
read this manual thoroughly before using the scooter bike.
Always follow all the instructions given in this manual.
READ CAREFULLY
All safety and user aspects have to be made clear to children
and to people with limited powers of perception by a
responsible and supervising person.
Delivery
- Scooter bike with packing

- User manual(s)
- Charger
- Battery (quantity depends on options)
- Spare key
Check the delivery immediately after receiving it. In case of damage or incomplete delivery
we ask you to contact your dealer immediately. Upon delivery you should fill out the form
“Form service, maintenance, modifications and warranty claims” in the back of this
manual.

Indication
The Easy Go is meant for adults with a fluctuating health status, who want to pedal but
would also like to have the option of completely switching to electric engine if they cannot
cycle (anymore).
Intended usage
The Easy Go scooter bike (intended use: outdoors class B) is designed for normal use on a
flat, solid surface. The Easy Go may be used at ambient temperatures ranging from -25
degree Celsius to +50 degree Celsius. The usual tricycle and scooter bikes caution should
always be taken into consideration. At the same time all safety instructions as described in
this manual should be complied with explicitly. Also the local traffic rules should always be
complied with.
To ride the Easy Go a minimum age of 16 years is required. Besides this, the driver should
be independently mobile and he/ she may not have any serious visual or other
impairments, which could adversely affect the controlling of the scooter bike.
All other use, including damage or physical injuries due to this, are not the
manufacturer's responsibility.
Safety measures
Important: Please read the safety measures before using the scooter bike!
• Ensure the scooterbike is in good condition each time before using it. Check
before each ride that the brakes are in order. Check the lighting and make sure
there is enough tyre pressure (recommended: 3 bar).
• Always get a punctured tyre repaired before using the scooter bike. To avoid
damage to the wheels or other parts.
• Regularly check if the wheels, the handlebars and the seat are properly fixed and
also that all the screw connections are tight enough.
• Only use the scooter bike on a solid and flat surface.
Soft, slippery or uneven terrain increases the risk of dangerous situations.

• Make sure that wide trousers or lose hanging clothing don’t get caught in the
chain, spokes or pedals.
• Take care that fingers and limbs do not get trapped while folding up or down the
foot rest and armrests.
• Be aware of the protruding parts on the scooter bike. These could cause damage
to the surroundings and the scooter bike.
• Do not use a pressure washer or a steam cleaner for the cleaning of the scooter
bike.
• Use the parking brake when you park (and leave) the scooter bike. Use the
parking brake, even while getting on or off the bike to prevent its accidental
movement.
• Always switch off and lock the scooter bike when leaving it unattended. This
prevents the unwanted use and / or theft.
• This scooter bike is suitable for transporting a single person.
• Only use original Van Raam parts and accessories.
• Ride carefully on roads that are slippery due to rain, ice or snow.
• Watch out for overturning
when riding up a slope.
The scooter bike is equipped
with ascent limiters to
limit the risk of overturning.
• Avoid slopes steeper than 6º.
Riding this scooter bike (forward
or in reverse) on steep slopes can 10°6º
be dangerous.
• Please note that the stopping distance could be greater on a slope as compared
to a horizontal surface.
• Make sure that no dangerous speed develops when driving downhill and
entering tunnels. Brake on time and don’t ride faster than 25 kilometres per
hour.
• Ride carefully along (pavement) edges. An uneven surface increases the risk of
overturning.
• Turn around carefully on a steep slope to avoid the risk of overturning.
• Always get on and off a pavement in a forward straight
line, using a curb cut. Do this at an appropriate speed.

• The maximum bump height that you can
get on and off is 5 cm.
• In case of pregnancy, extra care is required owing to
< 5 cm
a higher risk of injury.
• Do not put the scooter bike in direct sunlight: the
temperature of some parts could reach above 41ºC
resulting in possible hypersensitivity of the skin.
• When transporting the scooter bike in a motor
vehicle, always make sure you are seated in a fixed
seat
of the motor vehicle. Scooter bikes may never be
used as seating support in a motor vehicle, not even
when the scooter bike is secured with a taxi
restraint system.
• Never lift the scooter bike holding the batteries
or the plastic parts at the back.
• Practise the reversing and acceleration functions of
the electric motor.
Always pay attention when you turn on the electric
motor and do not be surprised by the sudden
behavior of the electric motor.
Please be careful not to switch on the reverse
function of the electric motor inadvertently.
Road safety
• If you are under the influence of medicines that may affect your ability to drive,
you are not allowed to drive a scooter bike.
• Your vision must be adequate to drive the scooter bike safely in any situation
that may occur during use.
• Please follow the relevant traffic rules that apply.
• Make sure that you are always noticed by the other road users. As a user of a
scooter bike you are very vulnerable in traffic.
• Switch off the electrical system if you are using your mobile phone.
• You need to be at least 16 years of age to ride a scooter bike.
• Only enter the sidewalk or a pedestrian area in the scooter mode when the
engine is active at level 1.

Load
The maximum load should not be exceeded. See information in the index of technical
details on page 27. By permitted load we mean the total load, including the load in the
basket or on the luggage rack.
Make sure that the permitted basket weight is not exceeded (maximum 20 kg). You may
not carry passengers in the basket and you may not place luggage anywhere else on the
bike. Do not allow anyone to stand on the rear side of your scooter bike.
Note that a basket full of luggage can considerably influence the driving. No luggage may
be carried on the handlebars of the bike, as it limits the manoeuvrability of the scooter
bike.
Damaged or worn out parts

The replacement and repair of parts (frame, forks, light, brakes, drive mechanism and the
handlebars) should always be performed by an authorised dealer. If not, the guarantee
ceases to be valid and you will be personally responsible in the event of possible damage.
Specific safety parts should always be replaced by new parts!

Adjustments of the bike
Before using the scooter bike, adjust it to the measurements of the driver. This is of great
importance, especially the seat and the handlebars.
If an optimal adjustment of the scooter bike, as defined in the instructions, is not

possible, you can contact your dealer for a fitting solution.
The brakes are correctly adjusted and should only be adjusted by the dealer during periodic
maintenance.
Take care that fingers and limbs do not get trapped while adjusting the scooter
bike.
Seat
When the cyclist is sitting on the scooter bike
and can put a foot on the pedal in the lowest
position, the seat height is correct. Adjust
the seat height in such a way that the leg is
stretched but relaxed in that position.
Seat height
To adjust the height:
1. Loosen the two clamping levers.
2. Move the seat to the desired height and
tighten the clamping levers.
3. Pull out the clamping lever and set it in
such a position that it does not protrude.
Make sure clothing cannot get

caught in the clamping levers!
3.
Ensure that the clamping levers are always 1.
firmly tightened, even with the seat in the
2.
lowermost position!

Seat depth
To adjust the depth:
1. Pull the lever up.
2. Move the seat to the correct position and
2.
release the lever again.
1.
Handlebars height
The height of the handlebars affects the 2.
comfort of the ride. It determines the pressure
on the hands and the position of the back.
Determine your own most comfortable height
by using the bike.
To adjust the handlebars:

1. Slightly loosen the screw by using an Allen
1.
key.
2. Move the handlebars to the correct height
and tighten the screw very firmly again.
Do not pull out the handlebars further than the mark.

Otherwise the tube will not be deep enough in the shaft and
MIN INSERT
will risk coming off, which can lead to serious injuries.

Position handlebars 2.
You can tilt the handlebars. This influences the
distance from the handlebars to the upper
body. Determine your own most comfortable
position by using the bike. [C]
3.
To tilt the handlebars:
[A] [B]
1. Slightly loosen the screws [A] and [B] with
an Allen key.
2. Put the handlebars in the desired position 1.
and then tighten the screws considerably.
3. Slightly loosen screw [C] with an Allen key,
put the handlebars in the correct (horizontal)
position and then tighten the screw again.

Before first use
Parking brake
Always use the parking brake when you
park and leave the scooter bike,
by squeezing the left brake lever [A]
and fixing the brake with the small
[B]
lever [B]. [A]
Secondary brake
The secondary brake should be used during a
standstill so that the bike does not roll away.
Note that the secondary brake force is not
strong enough on a slope. For safety’s sake
always use the parking brake on a slope!
Lighting
The scooter bike is fitted with a headlight and
two rear lights. By turning on/off the system the
lighting will automatically go on/off. To manually
turn on/off the lighting you have to push the
on/off button for a short time. If the on/off
button is hold longer (two seconds) the whole
On/Off button
system will turn on/off.
When you will cycle in the dark, make sure the battery is on the scooter bike.
The lightning uses the power of the battery. As soon as the battery is almost
empty the electronic support will shut off but the lightning will keep on
working.

Adjusting headlight
Adjust the angle of the headlight in a way that
the center of the lightbeam is placed around ten
meter before the bike.
The USB port, which is located on the

headlight, has no function.
Handle basket
The scooter bike is equipped with a handle basket. Hang the basket at the handle’s
bracket.
Ensure that the permissible basket weight is not exceeded (maximum 20 kg).
Note that a basket full of luggage can considerably influence the driving.
Gears
The scooter bike has eight gears. The gear is
operated by turning the grip.
Do not use the pedals when turning the grip.

Check before every ride:
• The brakes (including the parking brake)
• The tyre pressure (recommended: 3 bar)
• The lights
• That all the parts are fitted properly
• That the battery is adequately charged
Contact your dealer and stop using your scooter bike as soon as you observe irregularities
during the check!
As with all mechanical parts, the scooter bike is subject to wear and tear and high loading.
If a component fails, it can lead to very dangerous situations. This can lead to
damage or injuries to the user of the scooter bike. Any form of cracks, scratches or change
in colour in load heavily loaded parts of a component indicates that the component must
be replaced.
Points to remember while cycling

You can use the scooter bike once you have adjusted the scooter bike according to the
measurements of the driver.
The tricycle gives a very different ride experience than a bicycle.
Practice, in particular, with bends and braking, because a tricycle may react contrary to
your expectations. It may happen that the back wheel comes off the ground
on the inside when going round a sharp bend. To avoid this the rider leans towards the
inside of the bend with his body.
One of the brake levers (usually the right) operates the brake on the front wheel. This
deserves special caution, as a forceful braking could block the front wheel, which could
result in a fall. The driver should be familiar with controlled braking of the front wheel!

As the scooter bike is equipped with an electric motor: make sure that you
practise with the acceleration and reversing functions. Be careful that the
acceleration mode or reverse mode are not unintentionally started while using
the scooter bike. For example: If you wait for the traffic light and you play with
the pedals by moving them backwards the reverse function is activated and the
scooter bike goes backwards.
High speeds in corners, on uneven terrain and extreme steering angles could
lead to the overturning of the tricycle!
Extra attention is needed when a child or an adult with limited powers of

perception uses the scooter bike! (The minimum age for riding the Scooter
bike in traffic is 16 years.)
Before a child or an adult with limited powers of perception rides the scooter bike
independently for the first time, they should practice first under your supervision (or under
the supervision of others).
Pay special attention to the turning because it could lead to dangerous situations. Also
explain to the driver that the widest part of the scooter bike lies behind him / her. Let him/
her practise by riding over a few obstacles to get an idea of how wide the scooter bike is!
Children or adults with limited powers of perception should always be reminded about the
possible dangers/ risks involved in using the scooter bike.

Important safety points for the rider
• Be very careful during the first ride.
• When riding the scooter bike hold both hands firmly on the handlebars and feet
on the pedals or the feet plate.
• Test the riding style of the scooterbike on rough ground at moderate speed. This
way the cyclist learns how to react to unexpected movements of the scooterbike
and the handlebars during use.
• Explore how the tilting movements of the scooter bike react to body posture. Tilt
to the inside of the bend.
• Small obstacles should be cycled over with appropriate speed.
• Obstacles higher than five centimetre should be avoided.
• Ensure that no dangerous speed develops while driving downhill and entering
tunnels. Brake on time.

Operation
The scooter bike can be used in two different ways, as a cycle and as a scooter. These two
modes can be interchanged simply by folding the footplate (with the hand or foot). When
you have folded down the footplate, the bike works as a scooter and when you fold it up,
you can pedal along. In the cycling mode, you can even use the throttle as an extra
support, if required.
1. Scooter mode: 2.Cycling mode:

• Footplate down. • Footplate up.
• Ride forward and backward • Driving activated by pedaling.
with the thumb throttle. • Power assistance depending upon
• Pedals are disengaged. pedaling power and speed.
• Extra assistance with the help of the
thumb throttle.
• Reverse riding by reverse pedaling.
When getting on, first take your place on the seat, and then you can lift your legs
safely across the frame or the footplate. This way you can avoid being stuck or
slipping on the footplate, which can be slippery when it is wet.
Brakes
The handbrakes should be used for coming to a standstill, in the cycle mode as well as the
scooter mode. The parking brake should be used to avoid the scooter from rolling away on
its own when left unattended.

Electro system Silent
The Silent Electric motor system is a special developed support system by Van Raam for
the rehabilitation market. The system is characterized by:
1. A simplicity of operation
2. Individually adjustable support for cycling
3. Modern and efficient electronics
4. The powerful electric motors
5. High quality and safe batteries
6. Highly reliable system
The Silent system comes standard with a basic support mode individually programmed for
your scooter bike. In most cases, it gives precise and smooth cycling characteristics with a
good compromise between support and radius of action.
In special cases, an individually tailor-made cycling program is necessary. You can obtain
information from the dealer about the possibilities of a customised cycling program.
Functions: 4. Battery indication lights

The electric system has the following functions:
- Pedal support while cycling
2. Degree of
- Start support
support (1,2,3)
- Backwards pedalling with support 3. Start assist
- Full electric drive
1. On/off button
Using the on/off button, the electrical system
can be switched on or off. 1. On/off button
• Switching on: Push the button briefly.
• Switching off: Push the button for
two seconds.
After the system is turned on, the electric motor is active in level 1.
When the system is not used, it will automatically turn off after a certain time.

With the option “integrated lighting”, the lights will automatically switch on when you turn
on the electric motor system. You can switch the lights on and off by briefly pressing the
on/off button in this mode.
Always turn off the electrical system when you are getting off the scooter bike.
Turn the electrical system on after you have taken up your riding position.
2. Degree of support 1, 2 and 3

The desired support can be set by using one of the support levels 1, 2 or 3.
1. Light support, maximum range.
2. Average support, average range.
3. Maximum support, low range.
You can change the level while cycling.
3. Start assist
The start assist is not available with the Easy Go scooter bike.
4. Battery indication lights

The level of charge in the battery is given by five LED lights: four of these are green, the
one on the left can show either green or red, if charge is low.
The battery is almost empty if only the last red LED light is on. The battery needs to be
recharged or replaced by a (new) fully charged battery.
When the last red LED light flashes, the battery is empty and the motor will no longer
support while cycling. The integrated lighting continues to work.
Never leave the scooter bike with an empty battery!

Note: charge the battery within one day.

When the motor is not used for a while, the battery switches into the sleeping mode.
This is to protect the batteries. To activate it, you can press the on/off button [A] on
the battery and the indication lights will light up. You also can connect the battery to
the charger for a few seconds or cycle the bike forwards (around 10 km/h) and push
the on/off button to activate the system.
[A]
If you push the bicycle, turn off the motor.
If your battery is equipped with a button and indicator lights, the charge-level in the
battery can be checked by pressing the button briefly. The five green lights indicate the
level of charge in your battery, the left one of these, if flashing, given the lowest level.
While charging the battery, these lights will also indicate how far the charging has
progressed.
Reverse mode
The reverse mode is activated by pedalling backwards from a standing position. Within a
few seconds the motor is activated and the scooter bike cycles at a speed of about 2 km/h
backwards (when you start to pedal backwards).
Do not be startled by an unexpected reaction from the electrical system. If

you e.g. wait for the traffic light and you play with the pedals by moving
them backwards the reverse mode is activated and the scooter bike cycles
backwards.

Full electric drive
In the scooter mode, the electric motor operates
with a thumb throttle. Using the support levels
1, 2 and 3, you can attain higher or lower speed.
Do not use support level 2 and 3 on

the sidewalk or in a pedestrian area.
With the forward / reverse switch you can

control direction.
O = forward
- = reverse
There is no option to change the maximum speed in the reverse mode. The LED lights of
the support levels 1,2 and 3 burn to indicate that the reverse mode is activated.
Other functions
The smart display has an automatic dimming function. With an inbuilt light sensor the
lights of the display will automatically creating less distraction for the cyclist in darker or
more shadowy conditions.

Charging the Battery
For the best performance and to prolong the life
of the battery, we recommend that you charge
the battery at home at room temperature.
To charge the battery:

1. Unlock the battery by turning the key a
quarter.
2. Push down the lock while pulling the battery
with your other hand.
3. Take the battery pack inside. First connect
the charger to the plug-ensure contact of
the battery. The magnetic plug of the 1.
charger directly connected properly to the
battery.
4. Then connect the charger plug into the
mains socket. Turn the switch [A] on. A 2.
green LED light on the charger will start to
blink fast. Now the battery will recharge.
Beware! If the battery is not connected
properly, the green LED light blinks
slowly. In case of a poor contact, the
connector of the charger needs to be
cleaned.
5. Depending on the battery level, the charging
time is about 2,5 hours for a battery of 11,2
Ah and 6 hours for a battery of 24,8 Ah.
3.
6. Once the battery is fully charged, the green
LED light stays on. First pull the plug from
the mains socket or turn the switch [A] off.
7. Then pull the connector from the battery.
8. Put the battery back in the holder of the
cycle and close the lock. [A]
If necessary, the battery can also be charged

directly on the cycle. 4.

Do not wait until the battery is completely empty. It is better to top-up the
battery regularly.
Ensure that the battery is always pushed straight into the holder.
Backup battery: (optional)

The bike can be supplied with a second
battery. When the first connected battery
is empty, switch over to the second
battery.
One of the battery holders is connected to

the system, you can recognize this one
because of the cables.
Switchable battery pack: (optional)

The bicycle may be fitted with a switchable
battery pack. Once the connected battery is
empty, you can swap the battery using a switch.
This switch is located either under the seat,
below the luggage rack or below one of the two
batteries.
One of the battery holders is connected to the system, you can recognize this one because
of the cables.
If desired, you can leave the second battery to charge when you are using the other.

Keep in mind that your bike provides less support when it’s cold (0ºC and less) and the
battery will discharge faster. Charging also takes more time at lower temperatures.
The action radius depends on a lot of different factors and is strongly influenced by:
capacity and voltage of the battery, degree of support that is used, temperature, wind
speed, tyre pressure, cycling speed, weight of the user and the luggage, use of gearing
etcetera.
Charging and maintenance tips for the battery
Every battery discharges automatically over time. This process is called self-discharge.
A battery that is empty and not charged, will self-discharge and will be deep
discharged. The battery can be permanently damaged during this process. In case of
deep discharge, the warranty will be void.
Please note that any battery will wear over time. The wearing process of the battery is
inevitable and depends on several factors, such as usage, number of charge cycles and
the ambient temperature. Even if the battery is not used, its capacity will decrease. A
worn battery can still be used, but please bear in mind that its charge level may
decrease.
Beware:
• Never leave the bike with an empty battery! We advise you charge the battery as soon
as possible before it’s totally empty.
• The best storage-charge of the battery is when three to five LED lights burn.
• Check the battery every month in the winter. If fewer than three LED lights burn,
recharge the battery.
• Preferably store and use the battery in environments of 5 to 20 degrees. Avoid higher
or lower temperatures.
• Do not charge the battery in sunlight and make sure that the battery is not charged at
a temperature of less than 5 degrees.
• Only use the charger indoors and in non-humid environments, the charger may not get
wet.
• Only use the Van Raam supplied battery.
• Only charge the battery with the supplied charger!

• The battery housing ánd charger housing may never be opened! When there is a
problem, contact your dealer.
• Don’t drop the battery, this can cause external and internal damage.
• If your bicycle has a fault, the battery should be disconnected for the bicycle.
Problem solving
• The system does not turn on:

1. Make sure that the battery is properly attached.
2. Check the status of the battery. If it is empty, recharge the battery.
3. Make sure the battery is active. If the battery is not used for a while, it will shut
itself down. The battery can be reactivated by recharging it briefly, pushing and
holding down the on/off button while cycling (less than 10km/h), or on certain
batteries by pushing the indicator button on the battery until the indicator
appears.
4. If the above action does not help, contact your dealer.
• If the battery indicator LED lights on the display are flashing:
The motor may be overheated by continuous high load. For protection, the system will
reduce the support.
1. The system is in temperature-protection. You can continue cycling with reduced
support.
2. After cooling down, the normal support and indication will restore automatically.
• If the support LED lights on the display are flashing:
This indicates motor failure. You will need to contact your dealer.
• If a red LED light on the charger starts flashing, remove the plug form the mains outlet
and do not longer use the charger. In this case, contact your dealer.

Van Raam e-Bike App
The Van Raam bicycle App is a free smartphone application that you can use while cycling
with your Van Raam electric bicycle.
You can connect the Smart Display with the Van Raam App due Bluetooth connection.
When it’s ready to connect with your smartphone, the on/off button turn blue for a
second.
The Van Raam dashboard application can be used as a luxurious bike computer while
cycling with one of Van Raam’s bicycles. The dashboard of the app displays the current
speed, total distance, kilometrage, battery capacity and power consumption. For more
cycling data, there is a detailed screen that displays, among other, the average speed,
maximum speed, total distance, electricity, battery voltage, pedal power and pedal
frequency.
Moreover, the Van Raam app includes a function

that allows to change the pedal assistance of
the electric motor to the 1st, 2nd or 3rd level.
This can be selected under "programs".
In addition, you can send a SOS message in form

of a text message containing your GPS location.
Now free download from the Google Play Store

or Apple App store, the Van Raam eBike app.
More information about the Van Raam

application can be found on the Van Raam
website: www.vanraam.com.

Accessories
Depending on your order, you can use the accessories as described below.
Armrest
To get on the scooter bike easily, the armrest can
be switched upwards.
Once seated, you can bring down the armrest
again.
The armrests are suitable to rest the arms. Do

not use them when getting up the chair.
Take care that fingers and limbs do not get

caught in between while folding the armrest!
Lap belt
Take the belt across the body and click it into
the clamp. Push the red button to unfasten the
belt again.
Crank shortener
The crank shortener is fitted to the
crank, as illustrated. The pedal can then
be fitted into the crank shortener at two
positions.
With the Allen screw [A] the crank shortener

should be aligned with the crank.
[A]

Walking-stick holder
The walking-stick holder is fitted under the seat.
The walking-stick(s) should be fixed using the [A]
velcro band [A].
Flashing light system

The scooter bike is optionally fitted with four
flashing lights. (two in front and two in the
[A]
rear)
To operate the flashing lights you press the
switch [A] to the left or right.
When you want to turn off the flashing light

installation, you should keep the switch in the
middle.
The flashing lights work on batteries.
The batteries are present only in the front lights,
the rear lights are connected to them.
To replace the batteries, loosen the screw of the

cap and take the orange cap [B] away. Then
[B]
remove the PCB [C] from the holder. You can [D] [C]
now replace the battery [D].
This is a 3 volt lithium battery of the type

CR123A.
Batteries cause environmental pollution.

Follow the local regulations during
disposal.

Technical details
Length (mm) 1660

Width (mm) 715
Frame height (mm) 1145
Boarding height (mm) 285
Front wheel 16”
Back wheel 20”
Type of tyres Pneumatic tyres
Weight (kg) approx. 64
Max. loading of luggage basket / carrier (kg) 20
Brakes, front Hand brake
Brakes, back Hand brake
Battery Li-ion 36V
Intended use Outdoors (Class B)
Max. static stability downhill 10 ̊
Max. static stability uphill 10 ̊
Max. static stability on a lateral slope 10 ̊
Max. dynamic stability uphill 6̊
Max. safe gradient 6̊
Max. obstacle height (mm) 50
Max. obstacle to be driven on to (sidewalk) (mm) 50
Max. user weight (kg) 140
Max. speed with fully electric system (km/h) 15
Turning radius (mm) 1800
Action radius* (km) 35
The Easy Go is normally delivered with three levels for the speed;
5 km/h, 10 km/h and 15 km/h
Gas operation using thumb throttle, or electric assistance while pedaling.
* With the standard battery (11.2 Ah), fully electrical operation with normal use.
Beware! The action radius depends on a lot of different factors and is strongly influenced
by: capacity and voltage of the battery, degree of support that is used, temperature, wind
speed, tyre pressure, cycling speed, weight of the user and the luggage, use of gearing
etcetera.

Standardisation and CE-marking
The scooter bike is designed and tested in conformance with the EN 12184
Standardisation.
The scooter bike complies with the provisions specified in the directive for Medical Devices
and is provided with a CE-marking.
Maintenance and adjustments by owner
Below you can find the instructions for maintenance and adjustments that you can do
yourself on a regular basis, which will keep your scooter bike in top condition.
Cleaning
The frame of the scooter bike can be cleaned with a damp cloth. For areas that are dirtier
you can use a mild detergent.
The wheels can be cleaned with a moist brush with plastic hairs (not a wire brush!). The
seat, the grips and the backrest can be cleaned with mild soap and water.
Do not use a pressure washer or a steam cleaner!
The right lubricant

The chain should be cleaned and maintained at regular intervals (every three months
approximately). Only use special chain grease or Tevlon spray. This is the only way to make
sure that the chain will run smoothly, will stay water resistant and will not rust.
1. Wipe the chain with a cloth.

2. Treat it with grease or spray.
3. Remove any excess lubricant with a rag.
Other parts should not be treated with a lubricant.
Inspection of the scooter bike

It is recommended that the scooter bike has a yearly inspection carried out by the dealer to
claim warranty. Please use the form “Form service, maintenance, modifications and

warranty claims” in the back of this manual. After 200 kilometres or after a period of two
months the scooter bike should be inspected.
In the event of technical trouble or faults, the scooter bike should be taken to the dealer
for repairs immediately.
The replacing of safety-related components (especially frame, brakes, lighting, handlebars,

front fork and actuation) should be performed by the dealer.
If you still decide you want to replace components yourself, you are responsible for
damage or harm due to incorrectly fitted components.
Only use original Van Raam spare parts, which you can buy at you dealer. If requested the
dealer will make the necessary information on repair and maintenance available.
Repairs and maintenance to be done by dealer
Check the brakes, the rims, lighting, the chain tension and the spokes. Also check the tyre
tread depth. This should be at least one millimetre. Worn out tyres or possible faulty parts
should be replaced. Also check the parking brake. With the parking brake pulled up, the
scooter bike should not ride away with the cyclist.
Checking the rim

Due to the combined action of the brake and the rims, not only the brake lining but also the
condition of the rim is important. For this reason the rim should be checked at regular
intervals, for example when you inflate the tyres. The presence of fine cracks in the spoke
punches or deformation of the rim when there is higher air pressure, indicate more serious
wear and tear. In that case the rim should be replaced, because it can lead to loss of brake
function or even a crack in the rim, which can lead to all kinds of dangerous consequences.
Repairs, maintenance and modifications should only be performed with original Van Raam
parts.

Adjustments to be done by dealer
The correct tension of the chain

Several chains are present on the scooter bike. The chains should not be too tight. Without
efforts you should be able to move the chain up and down, about half a centimetre.
Adjusting the chain tension of the foremost

chain
To keep the foremost chain of the scooter bike tight,
secure the chain tension wheel. To do this, follow the
instructions given below:
1. Loosen the cap nut a few turns with a socket

spanner.
2. Move the chain tension wheel, so that the
chain is under light tension, as described
above.
3. Tighten the cap nut again.
Adjusting the chain tension of the hub chain

In order to tighten the hub chain, the hub is
adjusted. To do this, follow the instructions given
below:
1. Loosen the nuts of the hub with a socket

spanner a few turns, so that the hub can
move back and forth.
2. Tighten the nuts on the two chain
tensioners, so that the hub slides back and
the chain is tightened. Tighten the chain till
the tension described above is reached.
(Remember to tighten both the nuts
equally.)
3. Tighten the nuts of the hub slightly. 2.
4. Check if the chain tension is correct.
5. Tighten the nuts firmly.
1.

Adjusting the chain tension of engine chain
In order to maintain the correct chain tension of
the engine, the engine is adjusted.
To do this, follow the instructions given below:
1. Loosen the socket screws of the engine

bracket with an Allen key a few times, so
that the engine can move back and forth.
2. Tighten the nuts on the two chain tensioners
so that the engine slides forward and the
chain is tightened. (Remember to tighten
both the nuts equally.)
2.
3. Tighten the socket screws of the engine
1.
bracket slightly.
4. Check if the chain tension is correct.
5. Tighten the nuts firmly.
Adjusting the suspension

The suspension is set at the factory.
There are four positions possible.
The suspension can be set as lighter or heavier
by assembling the socket screws in different
positions.
Caution: This handling should always

be done by a dealer.

Disposal
If you want to dispose your scooter bike, contact your dealer. You can also contact the
local waste disposal company. They will dispose the scooter bike according to the
regulations of your town.
Handover/sale to a new owner
When you hand over your scooter bike to a new owner it is important that you also hand
over all necessary technical documentation and spare keys, so that the new owner can use
the scooter bike safely.
Guarantee
The guarantee is valid for all faults in the product, which are proven to be caused by
material or manufacturing error.
We give a guarantee of five years on the frame and the front fork. For all accessories and
other parts (except wear parts) we provide a two year guarantee, as legally regulated. The
guarantee only applies by normal use and maintenance of the scooter bike, as described in
this manual.
Beware!
The guarantee as well as the product liability in general expires if the instructions stated in
this manual are not followed. This is also the case if unauthorized maintenance is carried
out or if technical changes or additions are made with non-original Van Raam parts
without permission of Van Raam. The original CE certification will become nul-and-void if
modifications are done by third parties. The absence of the certification can lead to
problems in insuring your bike, and for any loss or incurred.

Frame number
The frame number is printed on the sticker. This sticker is located on the frame, see
illustration.
Example of sticker:
XXXXX
Position of sticker:
CE marking
on the handle stem
Frame number on the handle stem

Form service, maintenance, modifications and warranty claims
To maintain warranty on the Van Raam scooter bike, follow this service schedule.
Service: Carried out (date): Signature dealer:

Service after the first 200 KM or two
months.
Service 1 year after delivery.
Even after five years, we advise you to give your bike annual service. Passing by the
service after five years will have no further effect on warranty claim because certain parts
expires after five years.
Modifications to the bike
The following items are changed to the bike:
Changed: Date: Carried out:
Beware! Please note that if changes are made by a non-authorized Van Raam dealer or no
original Van Raam parts or options are used, warranty may void.

Here you have space to take notes or write down the maintenance on your bike:



Delivery and service form
Congratulations on your purchase of your Van Raam scooter bike. This bike is produced
with utmost care. To guarantee the quality as much as possible Van Raam produces the
cycles according to the ISO 9001: 2008 quality standards. Van Raam has been certified by
TÜV Rheinland Netherlands BV.
You will especially enjoy your Van Raam bike when the bike is adjusted to your
specifications and when the instructions in the user manual are followed. Pay special
attention on the service intervals who specified in the manual of the bike.
To claim warranty and service you should always fill out this form, at least at delivery and
service. This signed form declares that the end user had an instruction on the operation of
the scooter bike, that the scooter bike is adjusted to the specifications of the end user and
that the user manual is received.
Fill out when the scooter bike is delivered

Type Van Raam scooter bike:
Frame number:
Key number:
Delivered to:
By dealer:
Place:
Date:
Signature user bike: Signature dealer:
When available, stamp dealer:

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User Manual

Van Raam | Aaltenseweg 56 | 7051 CM Varsseveld | The Netherlands Version 18.06

Contact details manufacturer......................................................................................... 1

Contact details manufacturer

Tel. : +31 (0)315 257370

User manual | Easy Go 18.06 1

This user manual provides important and necessary

- Scooter bike with packing

User manual | Easy Go 18.06 2

User manual | Easy Go 18.06 3

User manual | Easy Go 18.06 4

User manual | Easy Go 18.06 5

Damaged or worn out parts

Specific safety parts should always be replaced by new parts!

User manual | Easy Go 18.06 6

If an optimal adjustment of the scooter bike, as defined in the instructions, is not

Make sure clothing cannot get

User manual | Easy Go 18.06 7

To adjust the handlebars:

Do not pull out the handlebars further than the mark.

User manual | Easy Go 18.06 8

User manual | Easy Go 18.06 9

User manual | Easy Go 18.06 10

The USB port, which is located on the

User manual | Easy Go 18.06 11

Points to remember while cycling

The tricycle gives a very different ride experience than a bicycle.

User manual | Easy Go 18.06 12

Extra attention is needed when a child or an adult with limited powers of

User manual | Easy Go 18.06 13

User manual | Easy Go 18.06 14

1. Scooter mode: 2.Cycling mode:

User manual | Easy Go 18.06 15

Functions: 4. Battery indication lights

User manual | Easy Go 18.06 16

2. Degree of support 1, 2 and 3

4. Battery indication lights

Never leave the scooter bike with an empty battery!

User manual | Easy Go 18.06 17

If you push the bicycle, turn off the motor.

Do not be startled by an unexpected reaction from the electrical system. If

User manual | Easy Go 18.06 18

Do not use support level 2 and 3 on

With the forward / reverse switch you can

User manual | Easy Go 18.06 19

To charge the battery:

If necessary, the battery can also be charged

User manual | Easy Go 18.06 20

Backup battery: (optional)

One of the battery holders is connected to

Switchable battery pack: (optional)

User manual | Easy Go 18.06 21

Charging and maintenance tips for the battery

User manual | Easy Go 18.06 22

• The system does not turn on:

User manual | Easy Go 18.06 23

Moreover, the Van Raam app includes a function

In addition, you can send a SOS message in form

Now free download from the Google Play Store