Training, Teaching and Learning Materials Development
LO 5. Facilitate accomplishment of organizational goals
Organizational / Personal Pride. Satisfaction or pleasure taken in attaining personal or organizational
achievements.
Performance / Excellence. Manner or quality of functioning when striving (motivated) to meet or beat
standards of performance. This includes setting personal standards when none are set/ defined.
Teamwork / Communication. The perception that organizational goals and objectives are communicated
to and shared by members of the group. The organization has effectively shared its' vision or sense of
purpose so that all employees can articulate and subscribe to.
Leadership / Supervision. The style (method) of management / supervision in engaging employees to
deliver willingly their best efforts towards organizational goals.
Profitability / Cost Effectiveness. Awareness of employees of their roles and actions to the organizations
'bottom line'.
Colleague / Associate Relations. Personal connections or dealings between or among individuals and
groups.
Customer / Client Relations. Personal and group attitude towards clients, both internal (i.e. other
departments in the case of service departments) and external suppliers and customers.
Innovation / Creativity. To be aware of, appreciate the need for and strive for new ways of performing a
function, process, procedure or the organization's business model in terms of the need flowing from
constant changes in the external environment, the need to be competitive and the need to retain customer
loyalty and confidence.
Training / Development. The opportunities within the organization and the climate set that promote
personal growth and development.
Candor / Openness. The willingness to promote open, honest and direct dialog by all employees at all
levels on issues that affect individuals, groups and the organization as a whole. This includes the sharing
of information, respect for the diverse backgrounds and experiences of members, the absence of
'competition over territory'(field) and the agreement of goals and levels of performance/ quality.
Helping define norms is useful because it assists (helps) the group / team in clarifying its thinking and frees
members from behavior patterns that they may not really wish to follow in the first place.
When group / team members actually become aware of negative norms, they commonly reject them and seek
(look for) alternative modes of behavior. And the supervisor can't begin to change negative norms to positive ones
until group / team members first become aware of their existence.
Management Team Role& Responsibilities OH&S
Provide commitment, direction and leadership to Team Leaders and employees to
Empower them to achieve and maintain a safe and healthy work environment.
Learning guide 48 Date 08-2017 Page 1 of 4
Author: IT Experts
Training, Teaching and Learning Materials Development
Consult with leaders to ensure OH&S plans are accounted for in business operating Plans.
Establish and maintain OH&S standards and performance measures with leaders.
Allocate sufficient resources for the practicable elimination of workplace hazards and
Risks.
Receive and consider reports on OH&S performance.
Team Leaders Role& Responsibilities OH&S
Ensure employees are provided with proper information, instruction, training and
supervision to enable them to perform their work in a safe manner.
Communicate and consult with employees and/or, health and safety representatives and
OH&S committee.
Identify, assess and control workplace hazards and risks.
Report, record and investigate incidents and injuries.
Supervise and monitor the rehabilitation in partnership with the Return to Work
Rehabilitation Coordinator of injured employees
Maintain appropriate OH&S records
Undertake workplace inspections using “General Workplace Hazard Identification
Checklist”
Actively participate in OH&S issue resolution with employees
Report to Management Team on OH&S performance and procedure improvements
Cooperate in OH&S audits and correct notes deficiencies
Employees Role& Responsibilities OH&S
Read, understand and comply with OH&S policies, procedures, rules and guidelines
Do not place at risk their own health and safety, or that of any other person in the
Workplace
Promptly report workplace hazards to their leaders
Report and record workplace incidents and injuries
Cooperate with leaders when consulted on OH&S issues
Participate in reviewing successful outcomes to OH&S initiatives
Learning guide 48 Date 08-2017 Page 2 of 4
Author: IT Experts
Training, Teaching and Learning Materials Development
Undertake training as required in safe work practices and safe use of facilities and
equipment
Participate fully in rehabilitation programs
Health and Safety Representatives (HSR) Role& Responsibilities OH&S
Assist Managers in the resolution of health and safety issues
Participate in Valuation Exchange Pty Ltd OH&S committee meetings on a rotating basis
Act as a communication point for staff on OH&S matters and escalate to Management team or
the OH&S committee if necessary
Provide input on OH&S issues to the OH&S committee and their leaders in their area
3.1 team building skills
What is TEAM BUILDING?
a process of planned/deliberate enhancements
involves the team assessing and taking action
focuses on building strengths and diminishing Weakness
AIM: A more cohesive, mutually supportive team with:
• High standards of performance,
• Superior problem solving ability, and
• Mutual respect for individual differences in values, skills and beliefs.
Effective Teams and Team Building
What Makes a Team?
Common purpose or goals or objectives
Awareness of membership and commitment
Common operating norms
A need for each other/interdependence
Accountability to a higher level
“What we accomplish is dependent on working together, at least part of the time!”
“A team is two or more people working together Inter-dependently, to achieve a shared
objective.”
Enhance our skills in:
Assertive communication
Conflict resolution
Problem solving
• agree on ground rules for working together in order to modify some of our behaviors as agreed
• take time out to improve relationships, value differences and discover ways to use personal style
differences for the good of the team
Learning guide 48 Date 08-2017 Page 3 of 4
Author: IT Experts
Training, Teaching and Learning Materials Development
Learning guide 48 Date 08-2017 Page 4 of 4
Author: IT Experts
