MOL Regulations

Service Directory of Human Resources Affairs
Table of contents
Open Establishment Card ...............................................................................................1

Modify Establishment Card ..........................................................................................5
Issue E-Signature Card ...................................................................................................9
Request a quota of work permits for establishments ................................................13
Issue work contract (Citizen / GCC) ............................................................................17
Modify contract data (nationals / GCC countries) .....................................................21
Renew work contract (citizen / GCC) .........................................................................25
Cancel work contract (nationals / GCC countries) .....................................................29
Issue work offer ................................................................................................................33
Issue new work permit ....................................................................................................37
Replace work permit .......................................................................................................41
Amend contract / work permit .....................................................................................45
Renewal of permit and work contract / work permit ...............................................49
Cancel work permit .........................................................................................................53
Register labor complaints ...............................................................................................57
Apply for job interruption of a worker .........................................................................61
Conduct inspection visits ................................................................................................65
Issue Government Relations Officer Permit (PRO).....................................................69
Make a note or complaint ...............................................................................................73
Suggestion Submission ...................................................................................................77
Request Customer Grievance .........................................................................................81
Publication of awareness materials ...............................................................................85
Open Establishment Card
Service Card Application
Service Name Open Establishment Card
Service It is the first step to register the establishment's data in the
Description MOHRE, give it a number with registering the owners
names, authorized signatories and their signature forms as
well as the data of the establishment with its economic
activity and location.
Timing 2 working days
Terms and - The license shall be valid.

Conditions - The license holder, any of the establishment's partners, or
its service agent shall a UAE national (depending on the
business activity).
- The establishment's owner, partners, service agent and
authorized signatories shall have one personal number at
the Ministry.
- All registered establishments of the license holder or
service agent shall have a single unified personal number.
- The owner's establishments shall not have on their record
any labour cards not renewed for more than two months,
work permits not renewed for more than six months,
licenses not renewed for more than seventy days, or any
labour or other violations are registered against them.
- The license holder or service agent shall not be below the
age of 21 years. In case of minors, the parent or guardian
may sign on behalf of the license holder or service agent
until he/she reaches the legal age. Minors may sign by
obtaining a court's permission. GCC citizens shall be
treated as UAE nationals.
- All national license holders must sign on signature
specimen cards.
- The license holder or service agent shall have an
establishment card registered at the General Directorate of
Residency and Foreigners Affairs.
- The national license holder, service agent or authorized
signatory shall have a valid e-signature card.
Required Documents
Document Name Document Terms
The original license/ a copy Document shall be valid and indicate the
thereof activity/address/ PO/ telephone/ fax
Appendix of partners/ Issued by the Economic Department in the
Statement of Partners' Names absence of the names of license holders in the
commercial license.
A copy of the establishment For the Federal Authority for Identity and
card and passports Citizenship
Copy of partners' passports Document shall be valid
A copy of the family book For the partner or sponsor “citizen”
Membership certificate issued If activity is stated in the license, a commercial
by the Chamber of Commerce representation office.
and Industry
A copy of the Memorandum of If there are partners in a limited liability
Association company
A power of attorney form and For the establishment owner “citizen”
an acknowledgement accredited according to the form approved by
the ministry
A pledge and commitment By the authorized signatory, accredited
according to the form approved by the ministry.
Request to open file of all If there is no personal number of the owner,
partners partner, service agent, or authorized signatory
with providing a personal photo
A copy of the ship's license issued from the Ministry of Environment and
Water in case of ships
A copy of the fishing boat issued from the Ministry of Environment and
license Water in case of fishing boats.
The approvals for third parties Obtained from the competent ministries or
according to the activity bodies.
Service Fees Details

Fees Description Fees Amount Fees Type Notes:
E-dirham AED 3 Federal Fees are applied to all
Fees service channels each time
an E-dirham card is used
to pay.
Fees for service AED 50 Fees for These fees are applied
delivery via the the only when submitting the
electronic and service service application via the
smart systems channel electronic and smart
channels, the systems channels, the
service booth, and service booth, and the
the service car. service car.
Fees for service AED 100 Fees for These fees are applied only
delivery via the the service if service is provided via
service centers channel authorized service centers
“Tasheel” “Tasheel”.
Government Fees AED 2000 Federal For each Request
Fees
Target Audience Employers
Generating Type & Delivery Method

Service's Final Electronic Approval
Generator
Service's Final Electronically
Generator Type
Service Delivery Website of the Ministry
Method
Service Channels
Channels Service Centers Tasheel
Smart Application
Tawseel car
Establishments participating in the Ministry's E-forms
program
Frequently Asked Questions

List of MOHRE Question Answer
services
Open Establishment How much does it cost to issue AED 2000 Government
Card a new Open Establishment Fees + Service Fees
Card?
Is it possible to apply for an The commercial license
establishment card without a must be issued first to
commercial license? complete the process of
the electronic application
for opening an
Establishment Card.
What are the procedures for Submit the application
opening an Establishment through the service
Card? delivery channels to
complete the transaction
and print the
establishment card from
the service center
"Tasheel”
What is the length of time to Within 2 working days
issue an Establishment Card?
What is the legal age to open Partners must be at least
an Establishment Card? 21 years of age.
Service Name Modify Establishment Card
Service An application submitted by the establishment to modify its
Description data in the records of the Ministry, e.g. (Changing the
establishment's data or changing the trade name or updating
its other data, etc...).
Terms and The required modifications in the license shall be made by the
Conditions license issuer.
The national license holder or service agent shall have an
establishment card registered with the Federal Authority for
Identity and citizenship and has been modified.
The license holder, any of the establishment's partners, or its
service agent (required to be added) shall be a UAE national,
except for commercial representative offices or branches of
Gulf-based companies.
The owner, partners, service agent or authorized signatories
who are required to be added shall have personal numbers at
the Ministry.
All registered establishments of the license holder or service
agent shall have a single unified personal number.
The license holder or service agent to whom ownership is
assigned shall not be below the age of 21. (if so, there shall be a
guardian).
GCC citizens shall be treated as UAE nationals.
All national license holders must sign on signature specimen
cards.
No restrictions on the establishment in case of modification.
Required Documents
A copy of the license after the indicating the address, PO, telephone, fax, and
modification modifications made by the competent
authority
Signature specimen card Or the establishment code in the Ministry of
Human Resources and Emiratisation.
A copy of the establishment card For the Federal Authority for Identity and
and passports Citizenship
E-Signature Card Of one of the authorized partners
A copy of the Memorandum of If there are partners in a limited liability
Association or Annex to the company
Memorandum of Association
Appendix of partners/ If there are partners in a limited liability
Statement of Partners' Names company
A power of attorney form and an For the establishment owner “citizen”
acknowledgement of the accredited according to the form approved by
establishment owner “citizen” the ministry
A pledge and commitment By the authorized signatory, accredited
according to the form approved by the
ministry.
Copy of partners'’ passports Document shall be valid
A copy of the family book For partners and citizens
Application for opening or If a partner's personal number is not present
modifying file of citizen or
foreigner

E-dirham AED 3 Federal Fees Fees are applied to all
service channels each
time an E-dirham
card is used to pay.
Fees for service AED 50 Fees for the service These fees are
delivery via the channel applied only when
electronic and submitting the
smart systems service application
channels, the through the
service booth, and electronic and smart
the service car systems channels, the
“Tawseel”. service booth, and the
service car.
delivery via the channel applied only if
service is provided
service centers through authorized
“Tasheel” service centers
“Tasheel”.
Target Audience
Employers
Service's Final Electronic Approval
Generator
Generator Type
Service Delivery Website of the Ministry
Method
Service Channels
Smart Application
Tawseel car
program

services
Modify Where can I apply to modify Via “Tasheel” system,
Establishment establishment card data? service centers of smart
Card Application.
In the case of a license expired No, you can not.
Can I update the establishment
data without updating the
license?
Who is authorized to apply for The representative of the
updating the establishment establishment owner
data?
In case I want to add a new Via service centers
person as an authorized “Tasheel”
signatory in the establishment
card, where I can process this
procedure?
If the establishment is a fishing Please refer to Happiness
boat, it should be in the first Centers for updating the
classification but in the system it classification
is registered in 2B classification?
Target Audience
Employers

Service's Final Generator E-Signature Card
Service's Final Generator Card
Type
Service Delivery Method Mail or urgent by hand from authorized service
centers “Tasheel”
Service Channels
Smart Application
Tawseel car
Establishments participating in the Ministry's E-
forms program

services
E-Signature Card Where to apply for the Via service centers “Typing
issuance of E-Signature Card? centers”
Where is the card activated? In the event that the service
is not completed at the
service centers "Tasheel",
the customers are directed
to Happiness centers of the
ministry.
Is it possible to issue more Yes
than one card to the same
person?
Where is the E-Signature A letter from the
Card deactivated? establishment and refer to
the customers happiness
centers.
Does the bank guarantee Yes
refund require an E-Signature
Card?
Service Name Request a quota of work permits for establishments
Service Description A service provided by the ministry to establishments
wishing to acquire recruitment permits
Timing 3 working days (according to the report of service centers
“Taqyeem”)
Terms and The establishment shall have no restrictions.

Conditions All partners and authorized signatories’ establishments shall
have no restrictions.
Required Documents
Establishment number / a The establishment code in the Ministry of Human
copy of establishment card Resources and Emiratisation.
A copy of the commercial Document shall be valid
license
Original E-Signature Card E-Signature Card of one of the partners/ owners
authorized to sign
Original Emirates ID card For the applicant
Original vehicle in case of request for quota of (driver\
identification Transportation companies\ car rental offices)
Details of the required Profession - Number - Sex
quota
Water and electricity bills for the last month
A copy of lease Valid lease
Proof of workload What proves the workload such as (project
contracts, construction permits, purchase and sale
invoices, etc.)
E-Dirham fees AED 3 Federal Fees Fees are applied to all
service channels and
once in this transaction
regardless of the
number of quota
requested.
Fees for service AED 50 Fees for the These fees are applied
delivery via the service only when submitting
electronic and channel the service application
smart systems through the electronic
channels, the and smart systems
service booth, and channels, the service
the service car booth, and the service
“Tawseel”. car.
Fees for service AED 100 Service These fees are applied
delivery through centers’ fees only if the service is
the service centers provided via the
“Tasheel” authorized service
centers "Tasheel" and
once in this transaction
regardless of the
number of quota
requested.
Government Fees AED 200 Federal Fees For each worker
required in the quota
“Taqyeem” AED 500 Service Fees are applied in this
Service Provider Provider Fees transaction every three
Fees months when the
employer applies for
an establishment quota
Target Audience
Employers

Service's Final E-approval application receipt
Generator
Service's Final A paper or electronic from the Ministry's website
Generator Type
Service Delivery Via the Service Centers Tasheel/ Website of the Ministry
Method http: www.mohre.gov.ae
Document Terms This printable output is produced when inquiring about
the transaction on the inquiry page on the Ministry's
website
Service Channels
Smart Application
Tawseel car
program

services
Establishment Where can I apply for an Via service centers “Tasheel”
quota establishment quota?
Do I need an evaluation date to Yes, If the application for
apply for an establishment establishment quota is
quota? requested after 3 months of
the last evaluation recorded
in the system.
In case of applying for 10 Please refer to Happiness
workers’ establishment quota Centers of the ministry
and I got the approval for only
6 workers, where can I find out
the reason?
Does the establishment quota No
have a validity date?
Can I modify the data of Yes, it is possible to modify
establishment quota? the sex, profession and the
number approved without
increasing or decreasing it.
Issue work contract (Citizen / GCC)
Service Name Issue work contract (Citizen / GCC
Service A service provided by the ministry to the establishment
Description wishing to obtain a new work card for the citizen /GCC. The
intention is to submit an application for a permit and a new
work contract for the citizen / GCC for two years according
to the applicable form.
Terms and The national worker must have a UAE passport and family
Conditions book
The license shall be valid and without restrictions.
The establishment shall have an E-Signature Card.
Required Documents
A copy of signature specimen The establishment code in the Ministry of
card/ Establishment Number Human Resources and Emiratisation.
A copy of the commercial license Document shall be valid
Original E-Signature Card E-Signature Card of one of the partners/
owners authorized to sign
Emirates ID For the "citizen" worker, whom an
application will be made for.
A copy of passport of citizen\ Valid for more than 6 months and showing
GCC the unified number of citizens.
A personal photo Recent photo with white background
A copy of family book Only for Emirates citizen
A copy of academic qualification If the profession is one of the skill levels'
professions that need to be certified.
External bodies approvals, if the In case the profession requires the approval
profession so requires. of external bodies (such as: teacher/ doctor/
pharmacist... etc).
Fees Description Fees Fees Type Notes:
Amount
time an E-dirham card
is used to pay.
Service owner AED 40 Service owner Fees are applied to all
commission commission service channels each
is used to pay.
Fees for service AED 50 Fees for the service These fees are applied
delivery via the channel only when submitting
electronic and the service application
smart systems via the electronic and
channels, the smart systems channels,
service booth, the service booth, and
and the service the service car.
car “Tawseel”.
delivery via the channel only if service is
service centers provided through
centers “Tasheel”.
Insurance fees AED 120 Insurance fees Fees are applied to all
time a new application
or renewal is printed
Target Audience
Employers

Service's Final E-approval receipt
Generator
Service's Final A paper or electronic from the Ministry's website
Generator Type
Service Delivery Via the Service Centers Tasheel/ Website of the Ministry
Method http: www.mohre.gov.ae
website
Service Channels
Smart Application
Tawseel car
Establishments participating in the Ministry's E-forms program

List of MOHRE services Question Answer
Permit and work contract Is it possible to issue a The UAE citizen must
(Citizen / GCC) permit and work contract have a family book and
“Citizen” for a worker an Emirates ID card
who has a passport and a bearing the nationality of
decree only? the UAE.
Does a permit and work Yes, it shall be renewed
contract for a citizen every two years within a
require renewal? maximum period of 60
days from the date of
completion in order to
avoid fines.
Does a permit and work Yes, it needs to print a
contract for a citizen cancellation request
require cancelation?
Is the permit and work Yes, fines for delay is
contract of the citizen be imposed in case of non-
charged with fines for renewal or cancellation
delay? within the legal period
allowed (60 days after
completion).
Does a permit and work Yes, payment of
contract for a citizen insurance fees is required
require insurance\ when the application is
guarantee? printed for the first time
and upon renewal.
Modify contract data (nationals / GCC countries)
Service Name Modify contract data (nationals / GCC countries)
Service This transaction is used in the case of the data modification of
Description the UAE national or the GCC countries (profession, salary or all
of them). In case of changing the name, nationality, sex,
passport, personal photo or date of birth, A person's data
modification request is first printed and then this application is
printed.
Terms and The license shall be valid. The new profession shall be
Conditions commensurate with the activity of the establishment. The new
profession shall be compatible with the academic qualification.
The establishment shall have the E-Signature Card.
Required Documents
A copy of passport of citizen\ Valid for more than 6 months and showing
GCC the unified number of citizens.
Statement of required Commensurate with the activity of the
modifications (profession/ salary) establishment and the specific salaries of
UAE nationals
pharmacist... etc.)
E-dirham AED 3 Federal Fees Fees are applied to
all service
channels each
time an E-dirham
card is used to
pay.
Service owner AED 40 Service owner Fees are applied to
commission commission all service
channels each
time an E-dirham
card is used to
pay.
Fees for service AED 50 Fees for the These fees are
delivery via the service channel applied only when
service booth, and electronic and
the service car smart systems
“Tawseel”. channels, the
service booth, and
the service car.
delivery via the service channel applied only if
service centers service is provided
“Tasheel” through
authorized service
Target Audience
Employers

Service's Final Electronic approval of the modification
Generator
Generator Type
Service Delivery Website of the Ministry http: www.mohre.gov.ae
Method
website
Service Channels
Smart Application
Tawseel car

Modify permit and work Is it possible to modify Yes
contract (Citizen - GCC) the data of work contract
(Citizen - GCC)?
Can the establishment No, this can not be
apply to modify contract occurred during the
data from specific to validity period of the
indefinite duration or vice contract. just the type of
versa? contract can be changed
at renewal and according
to the desire of the two
parties.
Does applying for Yes
modifying work contract
(citizen\ GCC countries)
require an E-Signature
Card?
If the establishment wants Yes
to add any items in the
contract, should it be
approved by the worker?
Renew work contract (citizen / GCC)
Service Name Renew work contract (citizen / GCC)
Service A service provided by the ministry to establishment, which
Description wishes to renew a labour permit for worker “citizen” for two
years.
Terms and The license shall be valid..

Conditions The establishment shall have an E-Signature Card
Required Documents
A copy of signature specimen card/ The establishment code in the Ministry of
Establishment Number Human Resources and Emiratisation.
Emirates ID For the "citizen" worker, whom an
application will be made for.
A copy of passport of citizen\ GCC Valid for more than 6 months and showing
the unified number of citizens.
pharmacist... etc.)
all service
channels each
time an E-dirham
card is used to
pay.
service booth, and
the service car.
delivery via the channel applied only if
authorized service
Target Audience
Employers

Service's Final Electronic approval of the modification
Generator
Generator Type
Method
Document Terms The application must be approved by the Ministry of
Cancel work contract (nationals / GCC countries)
Service Name Cancel work contract (nationals / GCC countries)
Service A service provided by the Ministry to the establishment to be
Description able to cancel a labour permit and work contract of citizen.
Terms and The establishment shall have an E-Signature Card

Conditions The final termination interview form report shall be signed
Signature of the national worker on the cancellation request
Required Documents
A copy of passport of citizen\ A clear copy of passport
GCC
card Human Resources and Emiratisation.

all service
channels each
time an E-dirham
card is used to
pay.
service booth, and
the service car.
authorized service
Target Audience
Employers

Service's Final Electronic cancellation
Generator
Generator Type
Method
Service Channels
program
Smart Application
Tawseel car

Cancel permit and work Is it possible to cancel a No, it is not possible to
contract (Citizen / GCC) work card of Citizen / process and complete the
GCC, without the final cancellation for the citizen
termination interview without signing the final
form? termination interview
form.
Issue work offer
Service Name Issue work offer
Service A service provided by the ministry to an establishment that has
Description an approved electronic quota to enable the recruitment of
workers from outside the country. This is a work offer for the
worker to be recruited to work in the establishment, showing
the details of the salary, terms, and duration of the offer, in the
language understood by the worker. This service may be used
for a worker within the UAE, provided that the worker's
residence and work card have been canceled in less than 90
days, regardless of the existence of an electronic quota for the
establishment, and regardless of whether the worker is still in
the country or has left after the cancellation.
Terms and The establishment status shall be private

Conditions The establishment shall have an approved electronic quota
The establishment status shall be private
The work card and the worker's residence shall be canceled for
less than 90 days if the type of work offer (work offer for
transfer)
Required Documents
A copy of passport Valid for more than 6 months
A copy of the cancellation of the Dated less than 90 days ago
work card
Salary details including basic salary, allowances, conditions
and type of contract
Amount
time an E-dirham card is
used to pay.
delivery via the channel only when submitting the
electronic and service application
“Tawseel”. car.
delivery via the channel only if service is provided
service centers through authorized
“Tasheel” service centers “Tasheel”.
Target Audience
Employers

Service's Final Electronic work offer
Generator
Generator Type
Method
Service Channels Channels

Smart Application
Service Centers Tasheel
program
Tawseel car
services
Letter of work What is work offer Is an annex to the work offer
offer appendix? containing a summary of the labor
law, the obligations of the parties
and their rights according to the
type of offer.
When the work offer is In the event of adding conditions
rejected? to the work offer letter, the
Ministry's system will refer the
request to the Labor Relations
Department to receive the
approval of the additional
conditions before sending them to
the worker to sign them. In any
case, these conditions should not
violate the Labor Law and the
executive ministerial decisions
unless they are better for the
worker.
Is it possible to modify The work offer data can be
the work offer after modified after printing and prior
printing it? to the initial approval of an
electronic work permit at the
service centers “Tasheel”.
Is it possible to submit Yes, It is possible to submit more
more than one work offer than one work offer to the worker
to the same worker by by different establishments.
different establishments However, after applying for a
at the same time? work permit for this worker by an
establishment, the other
establishments can not apply for a
work permit, as the system will
respond that this worker has a
working permit in place.
Is it possible to extract a Yes it can.
work offer for a worker
who has a valid work
permit in the Ministry's
system?
Is there a validity period No, there is no validity period for
for the work offer? the work offer
Is the work offer Yes, the work offer is
correspondent to the correspondent to the work contract
contract?
Is it possible to send a Yes, this shall be done before the
copy of the work offer to initial approval notice for the work
a worker outside the permit is printed
country to view and sign
it?
Issue new work permit
Service Name Issue new work permit Replace work permit
Service A service provided by the ministry to establishment, which
Description wishes to obtain permits and a new electronic labour permit and
work contract
The permit period shall be two years from the date of status
adjustment
or from the entry date of the worker to UAE if he is recruited
from outside the country.
Timing 1 working day

Conditions The worker must have already entered the UAE or adjusted his
status in the country.

service channels each time
an E-dirham card is used to
pay.
Fees for service AED 0 Fees for the These fees are applied only
delivery via the service when submitting the service
electronic and channel application through the
smart systems electronic and smart
the service car service car.
“Tawseel”.
delivery through service if service is provided
the service centers channel through authorized service
“Tasheel” centers “Tasheel”.
Target Audience
Employers
Service's Final Generator Electronic work offer
Service's Final Generator Electronically
Type
Service Delivery Method Website of the Ministry http: www.mohre.gov.ae
Document Terms The contents of this document shall be certified by the
Ministry when printing the work contract
Service Channels
Channels Smart Application
Tawseel car

New electronic work Does a work applying Yes
permit require a work permit for
transfer?
If there is a complaint still Yes
at the establishment, do
can it provide work
permits for new workers?
Is a certificate of good Not necessary
conduct is necessary
required to apply for an
electronic work permit?
Is it possible to apply for Depends on the type of
new work permit for a deprivation of the worker
deprived worker?
How long is the validity 60 Days
of the work permit to
apply for a work card and
an employment contract?
Replace work permit
Service Name Replace work permit
Service Description A service intended for an application submitted by the
establishment for initial approval to replace the initial
approval notice for the work permit of an approved worker.
The fees were paid according to the classification of the
establishment to be replaced by another worker according to
the applicable form.
Terms and The business license shall be valid. The bank guarantee and fees of
Conditions the work permit to be replaced shall be paid. The period of
replacement shall be within a maximum period of 6 months from
the date of the initial approval of the work permit. The worker's
age, holders of permits to be replaced shall not be below 18 years
and shall not exceed 60 years. The maximum permit replacement is
only 4 times, provided that the entry permit is canceled for the
worker to be replaced. The replacement of a new worker with the
same profession and same sex. System will prevent to change the
nationality if it leads to the transformation of the establishment to
another classification when the worker is replaced.
Required Documents
The number of work permit to be Initial approval of work permit for the
replaced. worker to be replaced.
Letter of Work offer that was printed for Last page of the work offer submitted to
the new worker. the new worker after signing (and
fingerprint if required).
Original E-Signature Card E-Signature Card of one of the
partners/ owners authorized to sign
A copy of signature specimen card The establishment code in the Ministry
of Human Resources and Emiratisation.
A copy of the new worker's passport Valid for more than 6 months
valid for more than 6 months.
The worker's photograph with a white With white background
background.
professions 1 – 2 – 3
External bodies approvals, if the In case the profession requires the
profession so requires. approval of external bodies (such as:
teacher/ doctor/ pharmacist... etc).
A copy of entry permit of the old
worker to be replaced or his visa
number cancelled and sealed by the
General Directorate of Residency and
Foreigners Affairs.
Service Fees
Details
all service
channels each
time an E-dirham
card is used to
pay.
service booth, and
the service car.
authorized service
Target Audience
Employers

Service's Final Electronic replacement
Generator
Generator Type
Method
Service Channels
program
Tawseel car
43
services
Replace work permit What is the description of a Means an application
from outside the UAE service to replace a work submitted by the
permit from outside the establishment for getting
country? an initial approval to
replace an electronic
work permit with an
approved worker with
fees payment.
Are there fees to replace the There are no fees
work permit?
Is it necessary that the Yes, the commercial

commercial license is valid license must be valid
for the replacement of the
work permit?
Is it possible to replace the The maximum permit
work permit after it has replacement is only 4
expired? times during a period not
exceeds 6 months from
the date of approval of
the work permit.
Shall the entry permit be Yes, the work permit, to
cancelled before replacing be replaced, shall be
the work permit? canceled.
Amend contract / work permit
Service Name Amend contract / work permit
Service Description A service provided by the Ministry to the establishment
that wishes to amend the work permit or labor contract
data according to the applicable form. This transaction is
used in the case of the data modification of the foreign
worker (profession, salary or all of them). In case of
changing the name, nationality, sex, passport, personal
photo or date of birth, A person's data modification
request is first printed and then this application is printed.

Conditions
The license of the establishment shall be valid and updated by
the Ministry.
Original E-Signature Card
Required Documents
a copy of signature specimen The establishment code in the Ministry of
The number of electronic work Number of work card
permit and the number of work
card
Details of basic salary, allowances, terms of basic salary, allowances, and
conditions
A copy of the worker's passport Document shall be valid
and a copy of the residence
A photograph of the worker With white background
A copy of old contract
Amount
is used to pay.
delivery via the channel only when submitting
electronic and the service application
“Tawseel”. car.
delivery via the channel only if service is
service centers provided through
Government Fees AED 200 Federal Fees For each request to be
printed
Target Audience
Employers

Service's Final Generator Electronic amendment of work permit
Type
Service Channels
Service car “Tawseel”
Frequently Asked
Questions
Amend work contract Is it possible to modify Yes it is possible
the data of work contract?
Yes
Is it possible to change Yes it is possible
the job title in the work
contract and electronic
authorization?
Can the competition Yes, this can be done
clause be added to the providing the consent of
contract after signing it? the worker.
Is it possible to modify No it is not possible.
the work contract from a
specific to indefinite
duration or vice versa,
before its expiry?
Who shall bear the fees to The employer
amend the work contract
data?
Renewal of permit and work contract / work permit
Service Name Renewal of permit and work contract / work permit
Service Description A service provided by the ministry to establishment, which
wishes to renew a work permit for two years. This
transaction is used when renewing the electronic work
permit of the foreign worker after the expiration of the
current work permit or before its expiry period by not more
60 days.
Terms and The license shall be valid.

Conditions
The establishment status shall be private
Required Documents
Original E-Signature Card Original
A copy of signature specimen card/ The establishment code in the Ministry
Establishment Number of Human Resources and Emiratisation.
A copy of the worker's passport and a Document shall be valid
copy of the residence
A color photograph with white background and focus on
face
The last page of the contract signed by the first party and the second
party and stamped with the
establishment's seal
E-dirham AED 3 Federal Fees Fees are applied to all service
channels each time an E-
dirham card is used to pay.
delivery via the service when submitting the service
electronic and channel application through the
smart systems electronic and smart systems
channels, the channels, the service booth,
service booth, and the service car.
and the service
car “Tawseel”.
Fees for service AED 100 Fees for the These fees are applied only if
delivery via the service service is provided through
service centers channel authorized service centers
“Tasheel” “Tasheel”.
Fees of work according to the establishment classification and the skill level
card of the worker.
Target Audience
Employers

Service's Final Generator Renewal of electronic work contract
Type
Service Channels
Tawseel car
Renewal of electronic What are the fees for According to the
work permit renewing an electronic establishment
work permit? classification and the skill
level of the worker.
When renewing an Yes
electronic work permit,
does the worker have to
sign a new contract?
Is there a certain period to Yes, It can be renewed
renew the electronic work before expiration by 56
contract before days.
termination?
Are there any fines for AED 200 for each month
not canceling or renewing of delay and a maximum
an electronic work of AED 2,000 after
permit? expiration date.
Cancel work permit
Service Name Cancel work permit
Service A service provided by the Ministry to any establishment to
Description cancel request for initial approval of a new electronic work
permit (used or unused)
Terms and Fee payment of late permit issuance after (60) days from the
Conditions date of entry (if applicable)
Required Documents
a copy of signature specimen card/
Establishment Number
E-Signature Card Original
A copy of a sealed visa or a status In the case of cancellation a used
adjustment receipt work permit
Proof that the worker did not enter the In the case of cancellation a unused
country\ clearance certificate from the work permit
Federal Authority of Identity and
citizenship
Work Permit Number\ Initial Approval
Notice
A copy of the worker passport and
residence.
Residence details from the Federal In the case of cancelation a work
Authority for Identity and citizenship. permit (worker from outside the
UAE)
A copy of the commercial license
Amount
an E-dirham card is used
to pay.
delivery via the service channel when submitting the
electronic and service application
smart systems through the electronic and
channels, the smart systems channels,
service booth, and the service booth, and the
“Tawseel”.
delivery via the service channel if service is provided
service centers through authorized service
Target Audience
Employers

Service's Final Electronic cancellation
Generator
Generator Type
Method
Document Terms Approval of the cancellation request by Ministry
employees
Service Channels
Tawseel car
services
Cancel work Should the worker sign the Yes, if the cancellation type is
permit cancellation request before it is a used work permit or
submitted? cancellation of work permit
Can the establishment apply to Yes, after the cancellation of
cancel a work permit for worker worker's residency, provided
outside the UAE? that he completes 6 months
outside the UAE, or that the
work card and his residency
are terminated, in the absence
of completion of 6 months
outside the country.
How can I apply for a request of Via service centers “Tasheel”
work permit cancellation? or Smart Application
What is the legal period allowed The worker is allowed to stay
for the worker to stay within the inside the UAE without
UAE after cancellation? accumulating fines for 30
days or the remaining time of
the work card and residence,
whichever is lower.
Register labor complaints
Service Name Register labor complaints
Service Registration of individual/Collective labour complaints - A
Description service provided by the Ministry to both the employer and the
worker through receiving labour complaints and
communicating with the parties of the complaint to settle the
dispute.
Terms and The worker must have an electronic permit number, in the
Conditions absence of an electronic work permit number, any document
proving the employer's employment of the complaining
worker
Required Documents
The worker electronic permit number

The service is free
Target Audience
Employers

Service's Final Electronic complaint
Generator
Generator Type
Method
Service Channels
Channels Website of the Ministry http:
www.mohre.gov.ae
Hotline

Register labor complaints Where a labor complaint via hotline at the call
(all kind of complaints) can be registered for a center, where there are
work card holder issued two options either by
by the Emirate of Dubai? "Tasheel" or by contacting
the call centers.
Can a worker outside the Yes he can
country file a labor
complaint?
Can a worker file a Yes he can
worker complaint when
his/ her card is canceled?
Apply for job interruption of a worker
Service Name Apply for job interruption of a worker
Service A service provided by the Ministry to the establishment in the
Description event of reporting an absconding of worker with unknown
location
Terms and Disruption of work for more than 7 consecutive working days or
Conditions more than 20
separate days during the year
Worker existence inside the UAE
Providing an e-signature card of a partner
Required Documents
A copy of signature specimen card/
Residency details\ worker data in the Federal The condition of worker’s
Authority of Identity and Citizenship existence inside the UAE

all service
channels each
time an E-dirham
card is used to
pay.
service booth, and
the service car.
service is provided
service centers through
Target Audience
Employers

Service's Final Electronic reporting an absconding
Generator
Generator Type
Method
Service Channels
Establishments participating in the
Ministry's E-forms program
Tawseel car

Apply for job interruption Is it possible to report an No, it is not possible, the
of a worker “Reporting an absconding of a worker worker must be inside the
absconding” outside the UAE? country.
What is the legal period Disruption of work for 7
for reporting an consecutive working days
absconding? or more than 20 separate
days during the year
Conduct inspection visits
Service Name Conduct inspection visits
Service Visiting the establishment site to prepare a full report on the
Description establishment and its commitment to occupational health and
safety measures of the work sites.
Terms and N\A

Conditions
Required Documents
A copy of signature specimen card/
Target Audience
Employers

Service's Final Inspection Report
Generator
Generator Type
Method
Service Channels
Channels Offices and departments of occupational health and safety
department at customer happiness centers.
Inspection of work sites What is the required Within 5 working days, if
action if I have an no one visits, you should
inspection appointment follow up with competent
and no one visits? bodies.
What is the required You should refer to
action if I want to report customer happiness
violators? centers and follow up
with them.
From what hour are the Banning hours are from
working hours prohibited 12:30 PM to 3:00 PM
in the afternoon?
At what date does the For 3 months beginning
afternoon start and when on 06/15 and ending on
does it end? 09/15 of each year
Does the applying for the An appointment is made
establishment quota to evaluate and not to
require an appointment inspect
to inspection visit?
Issue Government Relations Officer Permit (PRO)
Service Name Issue Government Relations Officer Permit (PRO)
Service A service provided by the Ministry to the establishment to
Description authorize the representative to submit and follow up the
completion of transactions in the ministry. The validity of the
card is two years.
Terms and The non-citizen/ GCC nationals shall have a residence with the
Conditions establishment
The residence and work permit shall be valid for the non-citizen
worker
Female citizens are only allowed to apply for the profession of
"representative"
The age of the employer shall not be less than 18 years.
The representative shall be a UAE national or from GCC
countries
If the number of registered workers at the establishment is 100
workers and more.
Required Documents
E-Signature Card E-Signature Card of one of the owners
authorized to sign
A copy of the work permit Work card details or number
A copy of passport or book family of the Document shall be clear and valid
worker “citizen”
A copy of passport or residence for the Document shall be clear and valid
worker “non-citizen”
A valid certificate of good conduct Issued from a police station within the
UAE
Copy of commercial licenses and The establishment code in the Ministry
signature specimen cards for employer's of Human Resources and Emiratisation
establishments + copy of valid commercial licenses of
the establishment
Amount
an E-dirham card is used to
pay.
delivery via the service channel when submitting the service
electronic and application through the
smart systems electronic and smart
“Tawseel”.
delivery via the service channel if service is provided
service centers through authorized service
Issuing a non - AED 200 Federal Fees Fees are applied to all
citizen service channels
representative
card for two years.
Target Audience
Employers

Service's Final Representative electronic card
Generator
Generator Type
Method
Service Channels
Tawseel car
services
Representative Is it possible to issue a It is possible to issue
electronic card non-citizen female representative card only for UAE
representative card? females
Is it possible to issue a A certificate of good conduct must
representative card be provided with validity for up to
without a certificate of 90 days from the date of issue
good conduct?
Is it possible to issue a No, it is not possible.
representative card to a
person under the age of
18?
Is it possible to issue a A representative card of resident
representative card for a worker must be issued with a valid
resident worker of more work card and residence permit
than one owner? for the establishment that wishes
to issue a representative card and
other establishments of the same
owner.
Is it possible to issue a A representative card of resident
representative card for a worker can not be issued to more
resident worker of more than 3 establishments belonging to
than one the same owner, and the number
establishments? of their workers shall be no more
than 99 workers at each
establishment.
Make a note or complaint
Service Name Make a note or complaint
Service A service that contributes to the development, creativity or
Description innovation of a business platform, performance, system,
procedure, service, employee behavior or performance of a
service center, resulting in practical benefits with significant
positive results or impacts in any area of investment of material
and human resources , Customer satisfaction, quality, efficiency,
effectiveness and productivity of work, its environment, and
other areas related to the functions and competencies of the
Ministry of Human Resources and Emiratisation.
Terms and Firstly: The complaint\ note shall be real and justified.
Conditions
Secondly: The complaint shall be relevant to the functions,
competencies, roles, responsibilities, services, and procedures of
the Ministry.
Thirdly: To be submitted through approved official channels and
recorded in the system.

The service is free
Target Audience
All direct or indirect customers, who deal with the Ministry of Human Resources
and Emiratisation

Service's Final Service's Final Service Delivery Document Terms
Generator Generator Type Method
Handling the Service - apology - Depending on the Depending on the
complaint in order modification type of complaint type of complaint
to achieve procedure /
customer process
satisfaction of the
proposed solution
Service
Channels
Channels MOHRE Call Center 80060
Federal Complaints System Call Center 8001313
E-mail: [email protected]
Tawasul platform (Happiness centers\ Service centers)
Website of the Ministry: www.mohre.gov.ae
Social Media

services
Make a note or In case that the customer has Via the channels shown
complaint notes or a complaint on the on the service card
services of the ministry, where
can be submitted?
In case that the customer has
notes or a complaint on the
services of the service centers,
where can be submitted?
labour law, where can his
suggestion be submitted?
services of the call center, where
can his suggestions be
submitted?
services of the MOHRE smart
application, where can his
suggestions be submitted?
Suggestion Submission
Service Name Suggestion Submission
Service A service that contributes to the development, creativity or
Description innovation of a business platform, performance, system,
procedure, service, employee behavior or performance of a
service center, resulting in practical benefits with significant
positive results or impacts in any area of investment of material
and human resources , Customer satisfaction, quality, efficiency,
effectiveness and productivity of work, its environment, and
other areas related to the functions and competencies of the
Ministry of Human Resources and Emiratisation.
Terms and Firstly: The suggestion shall be feasible and applicable, not within
Conditions the Ministry's plan and not in violation of the regulations and
laws, whether at the local or federal level.
Secondly: The suggestion shall be relevant to the functions,
competencies, roles, responsibilities, services and procedures of
the Ministry.
Thirdly: The results of the suggestion shall be general and not
limited to the benefit of the suggester.
Fourthly: The suggestion shall be submitted through approved
official channels and recorded in the system.
Fifth: The suggestion shall not be applied before.
Required Documents
Passport with residence for non-citizens
Emirates ID

The service is free
Target Audience
and Emiratisation
Applying the Service Depending on the Depending on the
suggestion in Development - type of proposal type of proposal
order to achieve Procedure -
customer Processes
satisfaction
Service Channels
Social Media

services
Service Card - In case that the customer has Via the channels shown
Suggestion suggestion in the benefit of on the service card
Submission Ministry’s services, where can
his suggestions be submitted?
suggestion in the benefit of the
services of the service centers,
where can be submitted?
labour law, where can his
suggestion be submitted?
call center, where can his
suggestions be submitted?
suggestion in the benefit of
MOHRE smart application,
where can his suggestions be
submitted?
Request Customer Grievance
Service Name Request Customer Grievance
Service A service relating to all decisions affecting the customer and
Description generally the decisions that meet the legal aspects in the
normal situation of all customers; However, in some
exceptional cases, it does not correspond to the case of the
customer, because there are reasons that require exception or
reconsideration of this decision and looking for an alternative
solution that meets the customer's needs, taking into
consideration that the new decision does not conflict with
relevant laws and decisions, and also contributes to raising
the level of customer happiness.
Terms and Firstly: The grievance shall be real and justified by the relevant
Conditions evidence and proof.
Secondly: The grievance shall be relevant to the functions,
competencies, roles, responsibilities, services and procedures of
the Ministry.
Thirdly: The grievance shall be specific to the case of the customer
and his status when submitting.
Fourthly: The grievance shall be submitted through the approved
official channels.
Fifthly: The grievance shall be submitted by the concerned person
or his representative according to the procedures of the Ministry.
Sixthly: The grievance issue shall not have been more than three
months old.
Required Documents
Passport with residence for non-citizens
Emirates ID

The service is free
Target Audience
and Emiratisation
Amendment of Decision According to the
relevant decisions Ministry's
procedures

Service Card - Request Where can I file a Via service centers
Customer Grievance grievance request to
revoke the automatic
ban?
Where can I file a It must be submitted
grievance request to by the employer via
revoke the employer ban? the service centers
Where can I file a Via service centers or
grievance request to Smart Application
revoke the fines of wages
protection system?
Where can I file a Via service centers
grievance request to
revoke a ban resulting
from labor complaint?
Where can I file a Via service centers
grievance request to
revoke the reporting an
absconding?
Service Channels
Social Media
Publication of awareness materials
Service Name Publication of awareness materials
Service Description A service provided by the Ministry to the establishment to
request the awareness materials that regulate the
relationship between the workers and the employers.
Terms and The establishment’s commercial license must be valid

Conditions
Required Documents
Establishment Code The establishment code in the Ministry of Human
Resources and Emiratisation.
A copy of the commercial
license

Government Fees Federal Fees
Target Audience
Employers
Service Channels
Smart Application
Tawseel car
services
Publication of Where are the awareness Website - MOHRE smart
awareness materials disseminated? application - Social media -
materials Telephone - Service centers
"Tawjeeh".
Are there service centers to Yes, Service centers "Tawjeeh".
disseminate the awareness
materials?
How many service centers So far “37 branches” nationwide
“Tawjeeh” is going to be
opened at the UAE level?
How many languages are The worker can select the
available for the course at appropriate language for the
the service centers course, with more than 15
“Tawjeeh”? languages, and the headphone
will be available.
When is the worker From the date of the status
trained at service centers adjustment or within a
“Tawjeeh”? maximum of 60 days from the
date of arrival of the worker on
the visa

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Service Directory of Human Resources Affairs

Open Establishment Card ...............................................................................................1

Terms and - The license shall be valid.

Service Fees Details

Generating Type & Delivery Method

Frequently Asked Questions

Service Fees Details

Frequently Asked Questions

Generating Type & Delivery Method

Frequently Asked Questions

Terms and The establishment shall have no restrictions.

Generating Type & Delivery Method

Frequently Asked Questions

Generating Type & Delivery Method

Frequently Asked Questions

Generating Type & Delivery Method

Frequently Asked Questions

Terms and The license shall be valid..

Generating Type & Delivery Method

Terms and The establishment shall have an E-Signature Card

Service Fees Details

Generating Type & Delivery Method

Frequently Asked Questions

Terms and The establishment status shall be private

Generating Type & Delivery Method

Service Channels Channels

Terms and The establishment status shall be private

Service Fees Details

Frequently Asked Questions

Generating Type & Delivery Method

Is it necessary that the Yes, the commercial

Terms and The establishment status shall be private

Generating Type & Delivery Method

Terms and The license shall be valid.

Generating Type & Delivery Method

Generating Type & Delivery Method

Service Fees Details

Generating Type & Delivery Method

Frequently Asked Questions

Service Fees Details

Generating Type & Delivery Method

Frequently Asked Questions

Terms and N\A

Generating Type & Delivery Method

Generating Type & Delivery Method

Service Fees Details

Generating Type & Delivery Method

Frequently Asked Questions

Service Fees Details

Frequently Asked Questions

Service Fees Details

Frequently Asked Questions

Terms and The establishment’s commercial license must be valid

Service Fees Details

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