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IT Engineer (Support) - Job Description

This job posting is seeking an IT Engineer for 1st/2nd line support at a large UK manufacturer of windows and doors. Responsibilities include maintaining their complex IT infrastructure, making recommendations for projects, and documenting all work through a ticketing system. The ideal candidate has experience with Active Directory, file shares, desktop support, Windows 10 administration, and networking basics like DHCP and DNS. A degree in IT or relevant work experience is required along with good communication and documentation skills.

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41 views1 page

IT Engineer (Support) - Job Description

This job posting is seeking an IT Engineer for 1st/2nd line support at a large UK manufacturer of windows and doors. Responsibilities include maintaining their complex IT infrastructure, making recommendations for projects, and documenting all work through a ticketing system. The ideal candidate has experience with Active Directory, file shares, desktop support, Windows 10 administration, and networking basics like DHCP and DNS. A degree in IT or relevant work experience is required along with good communication and documentation skills.

Uploaded by

RS J
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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IT Engineer – 1st/2nd Line support

(TAKEN FROM A REAL ONLINE JOB ADVERT – POSTED TO IT-JOBS ON 18/12/2020)

Our client is one of the UK’s largest manufacturers and suppliers of PVC windows, doors and fascia
systems. They are looking to recruit an IT Engineer – 1st/2nd Line support at their site in XXXXX, a great
opportunity for a graduate or someone with relevant work experience in an IT help desk role.

Duties and responsibilities

Working closely with the IT Development manager and the rest of the team, your role will involve:

 Effectively maintaining a complex, high-demand IT infrastructure and all the peripheral devices
connected to it ensuring high availability and quality service.
 To make recommendations for major infrastructure projects and work collaboratively with others
throughout the project process.
 Ensuring that all works are carried out with careful planning, documenting all the steps committed,
from day-to-day operations via a ticketing system.
 Some occasional travel to other (local) sites required.

Skills and experience

 Active Directory – User account creation, troubleshooting.


 Good understanding of File Shares, folder redirection and user accounts
 A graduate with an IT related degree or relevant work experience
 Experience of IT support preferably in a SME environment
 Able to produce documentation of all activities.
 Auditing and inventorying all IT assets, producing a snap-count of devices on demand.
 Good communication skills, speaking with and supporting personnel at varying degrees of
knowledge at all levels within the company.
 The ability to identify areas for improvement and subsequently producing proposal documentation to
support changes/upgrades.
 Some moving of computers and related equipment will be required.
 The willingness to occasionally work around business hours for major works to ensure business
continuity.
 Providing desktop support using a ticket-based system (Spiceworks). Support to be provided both
deskside and remotely.
 Windows 10 Administration and Support. New builds and decommissioning old builds.
 Experience of working with computer peripherals e.g., printers, Mitel phones, scanners etc. Setting
up computers and computer related equipment.
 Supporting Microsoft Office – Word, Excel, Outlook etc
 Good documentation skills
 Mobile phone support
 Microsoft Server 2012, 2016 – A basic understanding of key server subsystems and roles.
 Anti-Virus – Experience of Centralized AV Enterprise consoles. Ensuring all company workstations
and laptops are up to date and patched. Being proactive with potential security issues and having a
well-rehearsed procedure mitigating security issues
 DHCP, DNS – experience of troubleshooting DHCP/DNS issues. A knowledge of DNS Host records
and types. Good understanding of IP Subnetting
 Switches

© 2020 - JBC Skills Training Ltd Page 1 of 1

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