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Customer Service Representative Resume Example Template

Aparna Khatri is seeking a managerial role in customer service with over 4 years of experience handling customer calls, resolving issues, and training other representatives. She currently works as a Customer Care Specialist for a satellite TV company, where she handles over 90 calls daily, trains new employees, and achieved a 15% higher satisfaction rating than average. Previously, she was a Customer Service Intern where she provided technical support at a 90% resolution rate. Khatri holds a Bachelor's degree in Marketing from Boston University with a 3.93 GPA.

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129 views2 pages

Customer Service Representative Resume Example Template

Aparna Khatri is seeking a managerial role in customer service with over 4 years of experience handling customer calls, resolving issues, and training other representatives. She currently works as a Customer Care Specialist for a satellite TV company, where she handles over 90 calls daily, trains new employees, and achieved a 15% higher satisfaction rating than average. Previously, she was a Customer Service Intern where she provided technical support at a 90% resolution rate. Khatri holds a Bachelor's degree in Marketing from Boston University with a 3.93 GPA.

Uploaded by

famed60303
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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CUSTOMER SERVICE

REPRESENTATIVE
by Resume Genius

(212) 256-1414 [email protected]

1938 W Augusta Blvd, Chicago, IL 60622

professional education
profile
Customer Service Representative with over 4 years of experience in telephone May 2019
customer service, including sales, tech support, and customer care. Familiar BACHELOR OF ARTS IN MARKETING
with major customer service software and conflict resolution, and possess a Boston University
positive attitude. Aiming to use my proven skills to effectively fill the Boston, MA
managerial role in your company. GPA: 3.93

professional
experience
Aug 2021 – Present CUSTOMER CARE SPECIALIST | Satellite TV Co., Chicago, IL
 Handle 90+ calls daily, with duties including signing up new customers,
retrieving customer data, presenting relevant product information, and
cancelling services
 Trained two new employees in how to use Kayako, entering customer data
and organizing customer interaction logs
 Received an average 85% customer satisfaction rating to date, 15% higher
than the company average
 Suggested a new tactic to persuade cancelling customers to stay with the
company, resulting in a 5% decrease in cancellations

Jun 2019 – Jul 2021 CUSTOMER SERVICE INTERN | Scottrade, Boston, MA


 Memorized entire line of company products and services, including prices and
special discounts
 Provided basic technical support for clients on a wide range of company
products, resolving issues at a 90% rate
 Remained courteous and calm, even during moments of customer
dissatisfaction

Jan 2019 – May 2019 MARKETING THESIS | Boston University, Boston, MA


 Ideated and wrote 117-page thesis titled “Customer Support Preferences for
Different Age Demographics: Why Phone Calls Aren’t Going Anywhere”
 Surveyed 10,000+ Americans with Google Surveys & Amazon Mechanical Turk

additional
skills
 Zendesk / Kayako / Parcel Audit  Bilingual (native-level English & Spanish)
 Microsoft Office 365 & Google Workspace  105 WPM typist

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