Summarize 3 CHAP
Summarize 3 CHAP
Summarize 3 CHAP
The next generation entering the workforce will expect businesses to prioritize equality,
diversity, and inclusion. They will also demand increased flexibility and adaptability to
change.
HR's role is becoming more crucial in helping businesses meet the expectations of the
next generation. This involves improved listening to employees and greater agility in
decision-making.
3. HR as Change Agents:
HR will play a key role in managing the skills and competencies of both humans and
machines. Artificial intelligence will track many capabilities, and HR will take on a more
strategic role with increased automation for compliance and regulation.
5. Data-Driven HR:
By 2030, data will be integral to HR's daily operations, guiding how HR communicates
with stakeholders. Automation will simplify HR processes, leading to a more innovative
and ideation-based approach.
With HR tech becoming more global and cloud-based, HR's responsibility will extend to
protecting employee data from breaches, positioning HR as a central function within the
organization.
Feedback, derived from past data, plays a crucial role in shaping future actions and
decisions within management. It allows organizations to learn from past experiences.
Organizations can be classified based on factors like size, ownership structure (public,
private, etc.), and legal status (partnerships, limited enterprises, etc.).
Organizations can be categorized based on the sector they operate in, including
consumer-to-consumer, business-to-consumer, government-to-consumer, and more.
These trends and insights provide a comprehensive overview of the evolving landscape of HR and
organizational management expected in 2030
The document outlines several key components of organizations, with a particular focus on HR
Management (HRM) trends and practices. Here are the main points:
Production: The process of transforming raw materials into products to meet customer
expectations.
Marketing: Attracting and retaining customers through value creation and long-term
relationships.
Human Resources: Selecting and maintaining the best human resources using loyalty
programs to foster loyalty to the organization.
Industrial revolution in the 18th century dramatically changed the world industry map.
The Hawthorne Studies in the late 1920s marked a shift in understanding the impact of
human resources on performance.
3. Evolution of HRM:
From "Personnel" in the early 20th century to "HR" in the late 20th century, and now
focusing on "People Management" in the 21st century.
The history of digital HR shows the evolution from fax machines to modern technologies,
transforming HR processes.
5. Digital HR Transformation:
The process involves identifying goals, key figures, project specifications, choosing the
right provider, employee training, and conducting surveys for feedback.
Lean HR aims to create the most value from human resources while minimizing waste.
Over-delivering occurs when more work is done than necessary.
7. HR as Customer Service:
Starbucks reduced the time each employee spends making a drink to increase efficiency.
9. Agile HR:
10. HR Prediction:
Based on three layers: changing organizational culture, core pillars for smooth
transformation, and full implementation of the new approach.
These points cover a range of topics related to organizational components, HR management trends, and
future roles in HR.
Chap 2
The document discusses various aspects of HR department structure and HR management. Here are the
key points:
2. Variability in HR Department Size and Structure: The size and structure of HR departments vary
depending on the organization's size and structure.
Direct reporting to the CEO due to the critical nature of their decisions.
The ability to carry out strategic HR functions and achieve both operational and strategic
objectives.
5. Succession Planning: It's essential for both individual and institutional perspectives, aiming to
provide career opportunities for individuals while gaining a competitive advantage for the
organization through its human assets.
6. Dimensions of HRM: HRM encompasses several functions, including HR planning, job analysis
and design, recruitment and selection, training and development, compensation and benefits,
performance appraisal, and career planning and development.
7. HR Manager's Main Mission - People Job Match: The primary mission of an HR manager is to
match individuals with jobs that align with their characteristics and job requirements. This
involves considering differences in individuals and job roles.
8. Personality Types Test: The document introduces the concept of personality types tests, such as
the MBTI Personality Test and the DISC Personality Test, to help individuals understand their
personalities better. It emphasizes the importance of matching personality types with job roles
effectively.
9. MBTI Personality Test: The MBTI (Myers-Briggs Type Indicator) classifies individuals into 16
personality types based on their preferences. It provides insights into strengths, weaknesses,
career paths, workforce habits, and more.
10. DISC Personality Test: The DISC test categorizes individuals into four personality traits:
Dominance, Influence, Steadiness, and Conscientiousness. It helps organizations assess
behavioral tendencies and match them with suitable job roles.
11. Stressors and Compatibility: The document discusses stressors and compatibility factors related
to each personality type, highlighting the importance of aligning an individual's traits with job
requirements for a better fit.
12. Individual vs. Institutional Perspectives: It emphasizes the need for HR practices to align
individual objectives (e.g., career growth, work-life balance) with organizational objectives (e.g.,
efficiency, stability) for success.
Overall, the document provides insights into HR department structures, HR management principles, and
the importance of aligning individual and organizational goals within HR practices.
The document discusses different types of personality tests, focusing on the DISC Personality Test. Here
are the main points:
1. DISC Personality Test: The DISC test categorizes individuals into four personality traits:
Dominance, Influence, Steadiness, and Conscientiousness. It helps assess behavioral tendencies
and match them with suitable job roles.
2. Dominance (D): This personality type is characterized by being dictatorial, direct, decisive,
having a high ego strength, being a problem solver, and willing to take risks. They are motivated
by new challenges and power and authority.
3. Influence (I): Influential personalities are enthusiastic, trusting, optimistic, persuasive, talkative,
and emotional. They excel at creative problem-solving, motivating others, and have a positive
sense of humor. Flattery, praise, and popularity motivate them.
4. Conscientiousness (C): Conscientious individuals are analytical, accurate, careful, precise, and
systematic. They value high standards, are reliable and dependable, and have good listening
skills. They are motivated by high-quality standards and logical organization.
5. Steadiness (S): Steadiness personalities are good listeners, team players, steady, predictable,
understanding, and friendly. They are reliable, loyal, and patient team workers who excel at
reconciling conflicts. They are motivated by recognition for loyalty and dependability.
6. Enneagram Personality Test: The document briefly mentions the Enneagram Personality Test,
which defines nine personality types represented by an enneagram figure. It is used to assess
different leadership styles within organizations.
7. The Performance Equation: The document emphasizes the relationship between performance
and willingness, ability, external factors, psychological factors, and work conditions.
8. The Motivation System: It discusses the motivation system and how external factors,
psychological contract, engagement, satisfaction, loyalty, skills, and work conditions influence it.
10. HRM Trends: The document briefly mentions trends in HR management, including an aging
workforce and the need for organizations to adapt to these changes.
11. Assignment: The document concludes with an assignment related to the MBTI test and
personality classification, encouraging readers to apply an MBTI test on themselves, discuss the
results, and investigate the concept of job families.
Overall, the document provides an overview of personality tests, their characteristics, and their
application in HR management, as well as some insights into HRM trends and management
responsibilities.
Chap #3
This document discusses various aspects of organizational structure and its different bases. Here are the
main points:
2. Organizing and Organization Structure: Organizing is the process of arranging human and other
resources to accomplish organizational objectives. Organization structure refers to the system of
tasks, workflows, reporting relationships, and communication channels that link individuals and
teams within an organization.
3. Organization Structure Bases: Different organization structures are used based on various
factors.
Functional Structure: Grouping similar people with common skills and knowledge
together.
6. Management Responsibilities: Line managers are responsible for various HR functions, such as
placing the right people in the right jobs, coaching employees, and appraising individual
performance.
7. HRM Trends: The document briefly mentions HR management trends, including an aging
workforce and the need for organizations to adapt.
9. Job Design Methodology: The process of designing an organization structure involves analyzing
the working environment of functions necessary to achieve objectives.
10. Collecting Data: Designing an organization structure requires collecting accurate data about the
organization's current structure, patterns of authority, centralization, and decentralization.
11. Flexibility of Organizational Structure: Organizational structures are not fixed and should adapt
to the organization's goals and needs.
The document emphasizes the importance of designing an organization structure that aligns with the
organization's objectives and goals, and it highlights various bases for structuring organizations based on
their specific needs and circumstance
This document outlines the process of job analysis, job design milestones, and the various components
of job descriptions. Here's a summary:
1. Job Analysis Process: The document begins by describing the job analysis process, which
includes scanning the organization's environment, designing the organizational strategy and
structure, and conducting job analysis milestones.
2. Scanning the Organization's Environment: Job analysis starts with a thorough examination of
both internal and external factors that affect the organization. Internal factors include strengths
(competitive advantages) and weaknesses (areas for improvement), while external factors
encompass opportunities and threats. This analysis helps identify Critical Success Factors (CSF)
and External Critical Success Factors (ECSF).
3. Job Design Milestones: The job design process involves designing job profiles, and it typically
follows new strategic plans or restructuring efforts. Job analysis is essential in this phase as it
identifies changes in tasks, workflows, authority, responsibility, and communication channels.
4. The Process of Job Analysis: Job analysis is a research process with three main components:
inputs (data collected), process (data analysis with various techniques), and outputs (decisions
among jobs, performance standards, equipment used, skills needed, competencies required,
etc.).
5. Data Collection Tools: The document mentions common tools for data collection during job
analysis, including meetings, questionnaires, interviews, and observation. It also highlights the
growing use of e-tools for this purpose.
6. Aspects Affecting Job Analysis: The process of job analysis can be influenced by various factors,
such as inaccurate data, current employees' unique skills, and the potential inflation of job titles.
7. Job Analysis Stages: Job analysis is divided into five stages: Planning, Introducing Job Analysis,
Conducting Job Analysis, Developing Job Descriptions and Job Specifications, and Maintaining
and Updating Job Descriptions and Job Specifications.
8. Outputs of Job Analysis: The primary outputs of job analysis include job profiles, job
descriptions, job specifications, Key Performance Indicators (KPIs), and core competencies. These
outputs are crucial for various HR functions, such as recruitment and selection, performance
appraisal, compensation, training, and defining employee duties.
9. Examples of HR Metrics: The document briefly lists some HR metrics, including absence rate,
turnover rate, human capital ROI, cost per hire, and health care costs per employee.
10. Effective Job Analysis: Finally, the document emphasizes the importance of effective job analysis
for recruitment, performance appraisal, compensation, training, and defining employee duties.
The document provides a comprehensive overview of the job analysis process and its significance in
various HR functions. It also encourages readers to apply the concepts learned by rewriting their own job
descriptions and recognizing key performance indicators (KPIs) and core competencies related to their
roles.
The document mentions Data Collection Questionnaires, Job Profiles, and Job Ads, which are
essential tools in job analysis and design.
Organizational Structure:
There are no fixed mathematical equations or patterns for determining organizational structure.
A structured approach involves collecting accurate data, including the current organizational
structure, levels, preparedness, and challenges.
The document mentions the importance of assessing the pattern of authorities, line vs. staff
roles, and centralization vs. decentralization in decision-making.
HR Planning:
Environmental Scanning:
Environmental scanning involves analyzing both internal and external factors affecting an
organization.
SWOT and TOWS analyses are strategic planning tools used to assess an organization's internal and
external factors to develop effective strategies. While SWOT focuses on identifying an organization's
Strengths, Weaknesses, Opportunities, and Threats, TOWS takes the analysis a step further by using
these insights to create specific strategies. Here's a detailed comparison between the two:
SWOT Analysis:
1. Strengths (S): These are internal attributes and resources that give the organization a
competitive advantage. Examples include a strong brand, talented employees, or advanced
technology.
2. Weaknesses (W): These are internal factors that hinder the organization's performance or
competitiveness. Weaknesses might include outdated technology, high employee turnover, or
financial constraints.
3. Opportunities (O): These are external factors or trends in the environment that the organization
can exploit to its advantage. Opportunities could include a growing market, emerging
technologies, or changing consumer preferences.
4. Threats (T): These are external factors or challenges that could negatively impact the
organization. Threats might include intense competition, economic downturns, or regulatory
changes.
TOWS Analysis: TOWS analysis builds upon SWOT by combining internal strengths and weaknesses with
external opportunities and threats to develop specific strategies. It involves considering how strengths
and weaknesses can be leveraged or mitigated to take advantage of opportunities or counter threats.
Here's a breakdown:
2. Strengths-Threats (ST) Strategies: These strategies involve using strengths to mitigate or counter
external threats. For instance, if a company has a strong brand reputation (strength) but faces
increasing competition (threat), it might focus on aggressive marketing and brand building to
maintain its market position.
Key Differences:
SWOT is primarily a framework for identifying internal and external factors, while TOWS goes
beyond identification to develop actionable strategies.
TOWS analysis results in the creation of specific strategies (SO, ST, WO, WT) that can be
implemented, while SWOT analysis serves as a foundational step in the strategic planning
process.
Levels of HR Strategy:
HR Strategic Fit:
The text discusses finding a strategic fit between internal and external factors using SWOT and
TOWS analyses.
HR Planning Overview:
The text mentions that decisions about filling positions impact other HR plans, such as training
and recruitment.
HR Planning Stages:
Four stages of HR planning are outlined: reviewing strategic directions, estimating HR future
needs, assessing available human resources, and developing HR plans.
Estimating HR supply and demand involves predicting future needs based on past and present
data.
Estimating internal supply involves considering inflows (e.g., external hires, internal transfers)
and outflows (e.g., promotions, terminations).
This text appears to be discussing various aspects of HR planning, organizational structure, and strategic
analysis. It emphasizes the importance of data collection, environmental scanning, and aligning HR
strategies with organizational goals. Additionally, it mentions tools like SWOT and TOWS analyses for
strategic planning.