ICAO Adapted Instructor Competency Model

Name of the Description Performance Criteria

competency
Observable behaviour (OB) Competency assessment

Final competency Conditions

standard
IC1: Prepare The competent Given the available Classroom training course
the training instructor ensures setting, the
environment that the training instructor delivers
environment is the course in a
conducive to space that
effective learning. promotes learning,
with functional
equipment and
tools.
1.1 Ensures facilities OB1 Ensures that the facilities are reserved
and equipment are and are adequate to comply with the
adequate for the objectives of the course.
course

OB2 Ensures that the available physical

space is adequate for learning.

OB3 Ensures that the environment and the

existing conditions are adequate for
the objectives of the course.

OB4 Ensures that the equipment is

adequate and ready for use.

1
 IC2: Manage Ensures training is Given collected Classroom training course
the trainees adapted to the information on the
trainees trainees, the
instructor adapts
the training
strategy to meet
the trainees’
needs.

2.1 Understands the OB1 Identifies trainees’ characteristics

trainee* (experience, language, culture)

OB2 Talks about training needs with

trainees

OB3 Selects training methods and materials

that adapt the needs of the trainees,
when authorized
2.2 Trains the OB1 Demonstrates a flexible approach to
trainee* supporting the development of the
trainees.

OB2 Generates a relationship of

cooperation with the trainees.
OB3 Creates and maintains motivation
between the trainees and the topic of
the course.
2.3 Uses an effective OB1 Quickly evaluates the average level of
training strategy the group and reviews training
strategies accordingly

OB2 Encourages participation in group

discussions.

OB3 Poses questions to the

entire group.

2
 OB4 Poses individual questions.
Poses questions of a variety of
knowledge levels.

*Associated knowledge with the competency listed below

:
2.1 Understands the trainee  Shows knowledge of different learning styles.

2.2 Trains the trainee  Shows knowledge of any indicators that measure the readiness of the
trainees for the course (as possible).

Name of the Description Performance Criteria

competency
Observable behaviour (OB) Competency assessment

Final competency Conditions

standard
IC3: Conduct training Ensures the training Given collected Classroom training
methodology is information on the course
varied, and is trainees, the
adapted to the instructor applies a
trainees needs variety of training
strategies to meet
the trainees’ needs.
3.1 Establishes and OB1 Displays exemplary role model
maintains credibility behaviour (meaning, the
expected behaviour in the
technical role of the course in
accordance with competencies
and the corresponding
knowledge, skills and attitudes).

OB2 Shows respect for specific

organizational characteristics
(procedures, dress code, personal

3
 Name of the Description Performance Criteria
competency
Observable behaviour (OB) Competency assessment

Final competency Conditions

standard
image, acceptable personal
behaviour, etc.).

OB3 Complies with the established

legal and ethical standards.

OB4 Establishes and maintains an

environment of respect.
3.2 Shows effective OB1 Stimulates and sustains the
presentation skills interest of the trainees.

OB2 Maintains the sequence of

training materials in the
appropriate way.

OB3 Uses voice effectively.

OB4 Uses eye contact effectively

.
OB5 Uses gestures, silence and body
language effectively.

OB6 Uses work aids effectively.

OB7 Shows effective questioning skills.

OB8 Provides effective feedback,

answers questions from the
participants, and improves the
delivery by incorporating relevant
experience and/or examples.

4
 Name of the Description Performance Criteria
competency
Observable behaviour (OB) Competency assessment

Final competency Conditions

standard
Presents an effective
OB9 introduction, states the
objective(s), presents a plan,
provides a clear explanation of
the different steps and presents
an effective summary
3.3 Provides an OB1 Communicates effectively, both
effective training verbally and non-verbally.
delivery OB2 Listens actively and reads non-
verbal messages correctly.

OB3 Asks appropriate questions to

promote learning or to confirm
understanding.

OB4 Provides opportunities for

trainees to ask questions, treats
wrong answers in a positive way.

OB5 Uses a variety of questions

(expository, inductive, rhetorical,
troubleshooting), employs
various techniques for asking
questions, manages course
participation.

OB6 Maintains trainee discussions

within the topics of the course by
starting them, monitoring, and
concluding them.

OB7 Answers questions clearly and

adequately.
5
 Name of the Description Performance Criteria
competency
Observable behaviour (OB) Competency assessment

Final competency Conditions

standard
OB8 Generates content by
questioning, redirecting,
balancing participation, etc.

OB9 Maintains debates focused on

key topics.

OB10 Provides instruction regularly

confirming understanding by
paraphrasing, summarizing, etc.,
links training activities,
summarizes key points and
activities related to the course
objectives.

OB11 Uses appropriate communication

skills (listens, does not interrupt,
brings clarity to interventions to
prevent conflicts from arising).

OB12 Establishes clear goals and

clarifies the roles in the training
or evaluation performed.
3.4 Creates and OB1 Ensures realism in the script
maintains realism options provided and shared
examples.

OB2 Links the content with case

studies and professional
experience.

OB3 Provides clarification and

feedback.
6
 Name of the Description Performance Criteria
competency
Observable behaviour (OB) Competency assessment

Final competency Conditions

standard
3.5 Manages time OB1 Allots the appropriate time to
activities.

OB2 Adjusts the allotted time for

activities to ensure that the
objectives are accomplished.

OB3 Implements contingency plans for

situations in which the activities
should be eliminated, reduced or
replaced.
IC4: Perform trainee The competent Given the trainee’s Classroom training
assessment instructor must performance, and course
appropriately, using a variety of
objectively and evaluation
correctly evaluate methods, the
the trainees. instructor evaluates
the trainee and
provides relevant
feedback on
performance.
4.1 Uses varied OB1 Selects the events and activities
evaluation methods with which he/she will evaluate
the performance of the trainees.

OB2 Clarifies the regulations of the

evaluation procedure to the
trainees.

OB3 Communicates to the trainees

the criteria that will be
implemented during the
performance evaluation.
7
 Name of the Description Performance Criteria
competency
Observable behaviour (OB) Competency assessment

Final competency Conditions

standard
4.2 Monitors the OB1 Interprets observed behaviours
performance of and comments on them
trainees during class adequately.
sessions
OB2 Allows trainees to correct
themselves at the opportune
moment.

OB3 Identifies individual differences in

learning styles and adjusts the
course strategy whenever
possible.
4.3 Makes objective OB1 Compares performance results of
evaluations the trainees with established
objectives.

OB2 Applies performance criteria

fairly and consistently.

Observes and encourages self-

OB3 evaluation of performance with
regard to the established
performance criteria.

OB4 Makes decisions based on task

results.
4.4 Provides OB1 Ensures that trainees understand
feedback that is the entire feedback and
understandable and assessment.
usable OB2
Applies adequate corrective
measures.

8
 Name of the Description Performance Criteria
competency
Observable behaviour (OB) Competency assessment

Final competency Conditions

standard
OB3 Uses facilitation techniques when
deemed appropriate in each
different case.

OB4 Provides positive reinforcement.

OB5 Encourages mutual support.

OB6 Creates and proposes how to

reach an agreement about plans
for improvement or
rehabilitation.
4.5 Creates training OB1 Keeps performance records and
and evaluation training reports in an adequate
reports manner.

OB2 Reports clearly and accurately on

the performance of trainees
using only observed behaviours,
which reflect competencies.

OB3 Follows up on corrective actions.

OB4 Informs trainees about known

training opportunities within the
Training System with the
intention of improving the
process.

OB5 Respects confidentiality.

IC5: Perform Course The competent Given the Completion of
Evaluation instructor must completion of the classroom training
evaluate the course delivery and course
9
 Name of the Description Performance Criteria
competency
Observable behaviour (OB) Competency assessment

Final competency Conditions

standard
effectiveness of the using a variety of
training system. evaluation
methods, the
instructor evaluates
the effectiveness of
the course.
5.1 Evaluates the OB1 Evaluates the feedback of the
effectiveness of the trainees in the training process.
course or course
stage OB2 Evaluates the trainees’ mastery
of the end-of-course objectives.

OB3 Evaluates the effect that the

facilities have on the
performance of the trainees.

OB4 Evaluates the effect of the

equipment on the performance
of the trainees.

OB5 Evaluates the effect of the

training materials on the
performance of the trainees.

OB6 Evaluates the effect of the

programme schedule on the
performance of the trainees.
5.2 Presents OB1 Identifies strengths and
information about weaknesses of the training
course evaluation course.
OB2 Identifies the barriers to
knowledge transfer and learning.

10
 Name of the Description Performance Criteria
competency
Observable behaviour (OB) Competency assessment

Final competency Conditions

standard
OB3 Makes recommendations for the
improvement of the course
design, content, exercises, etc.

OB4 Makes recommendations for the

improvement of the course
documentation.

OB5 Makes recommendations for the

improvement of tools and
training facilities.

OB6 Shares information with other

instructors and directors.
IC6: Ongoing The competent Given the Completion of
performance instructor must completion of the classroom training
improvement show a positive and course delivery and course
proactive attitude to using a variety of
improve his/her evaluation
performance. methods, the
instructor self-
evaluates their
effectiveness as an
instructor
6.1 Self-evaluates OB1 Evaluates his/her communication
the effectiveness of skills.
his/her role as
instructor OB2 Evaluates his/her skills as
presenter.

OB3 Evaluates his/her skills as

facilitator.

11
 Name of the Description Performance Criteria
competency
Observable behaviour (OB) Competency assessment

Final competency Conditions

standard
OB4 Evaluates his/her skills in the use
of training tools.

OB5 Evaluates his/her skills for using

training materials.

OB6 Evaluates his/her skills as

trainee’s evaluator.

OB7 Evaluates his/her performance as

instructor and learns from the
results.
6.2 Seeks feedback OB1 Encourages and accepts feedback
on his/her about performance as instructor.
performance
OB2 Actively seeks feedback about the
course from trainees and
colleagues.
6.3 Maintains OB1 Maintains the required
personal qualifications.
development
OB2 Makes an effort to increase
knowledge and skills and keep
knowledge and skills up to date.

OB3 Displays ongoing improvement of

competencies as instructor.

12