UNIT 1: THE MANAGER’S JOB
1. Management is the process of
a. maintaining the status quo.
b. planning, organizing and staffing, leading, and controlling.
c. keeping labor from taking over.
d. facilitating groups.
2. Crafting a strategic vision is typically the responsibility of a
a. first-level manager.
b. middle-level manager.
c. staff professional.
d. top-level manager.
3. Conducting most of the coordination activities within the firm is the task of a
a. first-level manager.
b. middle-level manager.
c. staff professional.
d. top-level manager.
4. The job of _________ vary substantially in terms of responsibility and income.
a. first-level manager.
b. middle-level manager.
c. staff professional.
d. top-level manager.
5. Supervising operatives is the responsibility of a
a. first-level manager.
b. middle-level manager.
c. staff professional.
d. top-level manager.
6. ________ help shape the attitudes of new employees toward the firm.
a. first-level managers.
b. middle-level managers.
c. staff professionals.
d. top-level managers.
7. The process of providing employees with opportunities to make their own decisions with
regards to their tasks is
a. management.
b. empowerment.
c. leadership
d. controlling
8. The process of ensuring that a business’s actual costs do not exceed predetermined
acceptable limits is
a. cost control.
b. cost limit.
c. quality control.
d. cost saving.
9. _______ involves an understanding of and proficiency in a specific activity that involves
methods, processes, procedures, or techniques
a. Technical skill
b. Interpersonal skill
c. Conceptual skill
d. Political skill
10. Developing marketing campaign for a product can also be regarded as a
a. Technical skill
b. Diagnostic skill
c. Conceptual skill
d. Political skill
11. _________ is a manager’s ability to work effectively as a team member and to build
cooperative effort in the unit.
a. Technical skill
b. Interpersonal skill
c. Conceptual skill
d. Political skill
12. With respect to managers, poor interpersonal skills
a. have a neutral impact on performance.
b. can lead to job failure.
c. are not important because "Nice guys and gals finish last."
d. only create problems at the first two levels of management.
13. An important subset of interpersonal skills for managers is__________the ability to work
effectively and conduct business with people from different cultures.
a. multiculturalism
b. bilingualism
c. diversity
d. multinationalism
14. Communication skills are an example of an important___________.
a. Technical skill
b. Interpersonal skill
c. Conceptual skill
d. Political skill
15. _____________ skill is needed to understand how the various parts of the organization fit
together.
a. Technical skill
b. Interpersonal skill
c. Conceptual skill
d. Political skill
16. Visualizing the relationship of the individual business to the industry, the community,
the political, social and economic forces of the nation as a whole is an example of _________.
a. Technical skill
b. Interpersonal skill
c. Conceptual skill
d. Political skill
17. ___________ skill involves investigating a problem and then choosing a course of action
to solve it.
a. Technical
b. Diagnostic
c. Conceptual
d. Political
18. ____________ skills include establishing connections and impressing the right people.
a. Technical skill
b. Interpersonal skill
c. Conceptual skill
d. Political skill
19. Political skills should be regarded as a
a. supplement to job competence.
b. way to overcome job incompetence.
c. way of creating ambiguity on the job.
d. privilege of top management.
20. Negotiating and forming alliances are example of a __________.
a. Technical skill
b. Interpersonal skill
c. Conceptual skill
d. Political skill
21. John Smith is considering the right person for the new job. He is working on the
________ aspect
a. human resources
b. financial resources
c. physical resources
d. information resources
22. The _______ resources of a business organization are profits and investments from
stockholders.
a. human
b. financial
c. physical
d. information
23. Vendors supply many of the _________ resources needed to achieve organizational
goals.
a. human
b. financial
c. physical
d. information
24. Sherri Jackson is a sales manager. She searches the Internet to find new potential markets
for her products. Jackson is most directly making use of ____ resources.
a. human
b. financial
c. physical
d. information
25. ________ involves setting goals and figuring out ways of reaching them.
a. leading
b. controlling
c. planning
d. organizing and staffing
26. Decision making is usually a component of ________.
a. leading
b. controlling
c. planning
d. organizing and staffing
27. The process of making sure the necessary human and physical resources are available to
carry out a plan and achieve organizational goals is called _____________.
a. leading
b. controlling
c. planning
d. organizing and staffing
28. Another major aspect of ________ is grouping activities into departments or some other
logical subdivision.
a. leading
b. controlling
c. staffing
d. organizing
29. Hiring people for jobs is typical ________ activity.
a. leading
b. planning
c. staffing
d. organizing
30. Which function of management is most involved with energizing, directing, activating,
and persuading others?
a. leading
b. controlling
c. planning
d. organizing and staffing
31. Controlling is primarily concerned with
a. making rational decisions.
b. comparing actual performance to a predetermined standard.
c. influencing people to perform better.
d. laying out work in a logical manner.
