WELCOME TO

BERLITZ
Helping the World Communicate
2 The World of Languages! 3

THE WORLD OF
LANGUAGES!
In 1878, Maximilian Berlitz founded his first
Berlitz School of Languages in Rhode Island, USA.
550 3
Centers worldwide Main customer groups
Berlitz focuses on the needs of three main
customer groups: Corporate, Consumer,
and Kids & Teens

At that time, not even in his wildest dreams could

70
he have predicted the revolutionary success that
was to follow.

10
Today in over 70 countries and 550 centers the
name Berlitz is internationally synonymous with
high-quality language training.
Berlitz has a tailored training program to suit Countries worldwide Berlitz Levels
The Berlitz Levels allow for a precise
evaluation of anyone’s oral and written
everyone. Whether for adults or children, language skills. The classification of
Berlitz Levels is based on the standardized

135
executives or travel enthusiasts, we provide top “Common European Framework of
Reference for Languages”.

trainers, a motivating atmosphere, and modern

content.

50
We hope you enjoy discovering Berlitz!

Languages taught Years of experience

Berlitz instruction is available for English, Today Berlitz is a global leadership training and education company
Spanish, German, French, Japanese, with a comprehensive portfolio which adds communications skills
Mandarin, Arabic - more than 50 languages development, global leadership training and customized dynamic solutions
spoken across the globe. for cultural competency, available via multiple delivery platforms.
4 Berlitz and the Berlitz Benefits 5

BERLITZ
AND THE BERLITZ
BENEFITS FIRST-RATE
LANGUAGE
INSTRUCTORS
THE
BERLITZ METHOD®

While achieving agreed goals within a specific

• Unique Berlitz Method®
for encouraging active More than 135 years time frame, our corporate clients enjoy INNOVATIVE
speaking
• All courses taught by experience. More than 550 working together with Berlitz for many reasons
LEARNING PROFESSIONAL
in addition to the Berlitz Method®.
highly qualified native
speakers locations in over 70 countries. As well as our professional Corporate MATERIAL CORPORATE SERVICES
• Courses available in all
living languages More than 300,000 satisfied Services, all courses are taught by first-rate
language instructors and include innovative
• Tailor-made classes and
seminars designed to customers around the globe and trend-setting course materials – with
meet every need
every year. Numbers that a clear orientation around the needs of
companies and participants.
speak for themselves, making
Berlitz one of the leading „The people at Berlitz speak
providers worldwide for many different languages.
language training, intercultural And one common one: the Learning languages with Berlitz means benefiting from numerous advantages – with one clear
goal: The best possible result in learning a language for every course participant.
training and business language of success.“
seminars.
That said, we always see the individual as
pivotal. The individual’s own progress in
a language, his newly gained or increased
understanding of other cultures, and of course
the joy he feels while learning and using what
he has learned.

So there are many things that make Berlitz

your ideal partner in the field of training. One
of the most important being: speaking itself!
Based on the proven and continually developed
Berlitz Method®, active speaking takes center
stage – and ensures fast learning success in the
chosen language in every one of our individual
and group courses, all of which are customized
to the specific requirements of the respective
company.
6 Berlitz Method ® and Berlitz Instuctors Berlitz Learning Cycle 7

BERLITZ BERLITZ
METHOD AND
®
LEARNING
BERLITZ CYCLE
INSTRUCTORS
• Focus on teaching Always improving with Berlitz: this is the goal, and private clients alike. Language learning at Needs analysis
speaking skills as well as the challenge, that Berlitz strives to Whether at a Berlitz center or at your company, Berlitz – this stands for and Language
• High authenticity competent attention level placement
through maximum achieve with its range of different programs Berlitz instructors deliver lessons using the and support for all
practical relevance and course/instruction formats on offer. No Berlitz Method® and facilitate the achievement course participants.
• Application of the latest From the first contact Subsequent
matter which courses a company chooses, for of your language Orientation
didactic research with a language program
• Absolute autonomy for the participants it is always about reaching goals. In order to ensure this at all times, through to its perfect
the learner the desired language level within a given time Berlitz instructors are exclusively native mastery. Live
• The right course for Instruction
frame, and learning with as much enjoyment as speakers, specially trained and experienced
every learning type
• Both fast and effective possible. – making them an integral part of the Certificate Instruction
learning promise of quality made to clients and course
• Fun while learning – Review Multi-
In order to guarantee this continuous and participants. media
leading to increased
motivation goaloriented progress for every course
participant – particularly for programs that • Recruitment locally and abroad Feedback on
build on one another – Berlitz continually • Intercultural know-how Level Test
learning progress
enhances the fundamental concept of the • Predominantly with a business
proven Berlitz Method®. Both the systematic background
improvement of language skills and • Intensive training in the Berlitz Method®, Instruction
intercultural competence are essentially based Berlitz course materials, teaching
on the principles of this method: methods and classroom management
• Guarantee of quality through continuous
• Dialogue exclusively in the target teaching evaluation The clear and exact documentation of the return on investment of training – That is the objective
language of Berlitz’s Training Evaluation System. Within this process the regular assessment of the
• Suitable learning pace for all learning learning progress gives an overview of every participant’s performance.
types
„Professional service, leaving
• Native speaker instructors us time for more important
• Active participation of students through a
high amount of speaking time
things? When we decided
• Positively formulated corrections for Berlitz we really hit the
• Context-based teaching of grammar
jackpot.“
For more than a century, the guarantee
for language success has been the Berlitz
Method®. And through continuous
development it always stays up to date. That is
how its use around the world always results in
true extra value, that benefits both companies
8 The Berlitz Levels 9

THE BERLITZ
LEVELS
The Berlitz Online Choosing the right course and suitable Berlitz The Berlitz Levels allow for a precise evaluation The “Common European
Placement Test Framework of Reference
Level – the Berlitz Placement Test delivers of anyone’s oral and written language skills.
evaluates your language for Language Learning,
competence and skills in significant results within the shortest time The classification of Berlitz Levels is based Teaching and Assessment”
English, Spanish, French, and makes it easy for you to make a decision. on the standardized “Common European (CEF)
Italian, or German. divides all languages into
Based on an oral test in your local Berlitz Framework of Reference for Languages”, but
placement.testing.berlitz.com six levels of language
language center or a short multiple-choice test due to its more detailed breakdown allows competence in order to
on the internet (available in English, French, for a more exact evaluation. Thus the range make language learning and
German, Spanish and Italian) listening and of language courses offered can be tailored C1/C2 testing more transparent
and comparable. Berlitz
reading comprehension, current vocabulary better to each participant – to ensure that they B2.2 will test your language
and grammar skills are assessed. Based on this achieve their individual learning goals. level, free of charge, prior
a recommendation is made for the appropriate B2.1 to every course. The ten
Berlitz levels can then very
program, and a student is placed into the B1.3 easily be aligned with both
correct Berlitz Level. the CEF levels and online
B1.2 score (for E-Learning).

B1.1
A2.3
A2.2
CEF
A2.1 Level
A1

Berlitz
1 2 3 4 5 6 7 8 9 10 Level

Online
0 –13 14 –15 16 –17 18 19 –20 21 –22 23 –24 25 –27 28 –29 30+ Score

FUNCTIONAL INTERMEDIATE UPPER INTERMEDIATE ADVANCED PROFESSIONAL

You can understand You are able to under- You can understand the You are able to under- You can hold conversa- You can communicate You can express different You can communicate You can communicate Your language skills
and use familiar, every- stand and communicate general essence of a stand information on tions on a range of competently and ef- points of view and can efficiently and correctly efficiently with various largely correspond to
day expressions and general, simple conversation on familiar familiar topics in the situations and topics. fortlessly in many pro- defend your ideas in challenging activities audiences on a wide those of an educated
simple sentences. You messages. You can topics, both in social and relevant context and to You can explain or fessional and personal in a discussion. You and situations. You range of familiar and native speaker.
can introduce yourself cope with information business situations. You hold a conversation describe things in con- situations, and can can understand native can effortlessly take new topics and fulfill all
and ask other people that is expressed can initiate, maintain and about general topics. text. You can ask and find different ways of speakers’ proverbs. part in all conversations language requirements
simple questions about clearly, and hold simple end a conversation. You are able to make respond to questions in expressing the same You are able to master in a social and professio- whilst doing so.
themselves. conversations. professional contacts, the workplace. You thing. You can deal with challenging situations nal environment. You
give your advice and find it easy to give a variety of topics in the or, for example, settle are, for instance, able
make suggestions. general instructions for appropriate manner. any differences of to give a professional
work processes. You can easily take part opinion. presentation in a
in conversations with meeting or a sales
several native speakers. presentation.
10 Total Immersion® Individual Instruction 11

TOTAL INDIVIDUAL
IMMERSION®
INSTRUCTION
The convenient and efficient way to schedule and master The fast track to your chosen language – Tailor-made and
conversation. effective.

LEARNING A LANGUAGE IN THE SHORTEST JUST YOU AND YOUR LANGUAGE

Your Benefis of Berlitz
Individual Instruction at a TIME POSSIBLE
„Individual instruction in its INSTRUCTOR
Glance:
• One-on-one learning: Berlitz Total Immersion® is an especially most intensive form. This Individual instruction is the most efficient way
intensive and effective form of private tuition. to master language skills. Your instructor
just you and your
language trainer This intense personalized program is one of
program is especially suitable focuses on your unique needs. Only private
• Possible in all living
languages the fastest and most certain way to master for learners who want to instruction allows you to speak during
conversation. 50% of each class, developing your fluency and
• You determine the
content and pace see signifi cant language confidence.
• Very high student-to-
trainer speaking ratio Why? improvement in a very limited
Because in only two to three weeks you can Course content, learning speed and tuition
• Maximum results in the
shortest time learn to communicate in your new language in
time.“ schedules are set according to your level
both social and business situations! and goals. Your program can incorporate
internal company materials such as
How does it work? brochures, correspondence etc.
You will be speaking, listening and thinking in
your new language all day long! The ideal course type for individuals with
demanding lifestyles who, in spite of
AN OVERVIEW OF THE PROGRAM’S packed schedules, need to reach their
FEATURES: language goals in the fastest time possible.
• Maximum learning intensity with 12
instructional units daily YOUR ADVANTAGES:
• Individual training with a focus on oral • Learning at your level
expression and communication • Mutual setting of language goals,
• Double lesson with two instructors priorities and contents
simultaneously in order to simulate group • Unlimited attention of the language
discussions teacher
• Improved spoken competency through • Self-determination of the pace of learning
rapid question and answer exchanges • Thinking and speaking in the new
• Business lunch together with the language without the need to translate
instructor in an authentic environment
• Easiest schedule to make rapid advances
without interruptions and stress
12 Corporate Group Instruction Open Group Instruction 13

CORPORATE OPEN
GROUP GROUP
INSTRUCTION INSTRUCTION
Efficient language training for employees. Moving together towards your language goals.

INSTRUCTION ACCORDING TO YOUR RULES

Your Benefits of Berlitz
Corporate Group Training groups of employees requires careful
„Perfect service, proven Your Benefits of Berlitz
Group Instruction at a
Instruction at a Glance:
• High degree of coordination and planning, so you will receive success. It’s great to be Glance:
• Available for many
top-class consultation from the start.
customization through
tailor-made course supported all the way to languages
• Small groups with
content, flexible
scheduling, as well as In a joint needs analysis you indicate your goal.“ homogenous language
levels
additional parameters the levels and content your company requires • Group dynamics that
defined according to and identify your probable participants. motivate
therequirements of the • Highest quality for
company We will test participants` language skills and affordable conditions
• Focus on what is help organize harmonious groups.
important for the
company: no external
influences on learning Groups can come to our Berlitz Center or our
pace or group dynamics language instrcutors can come directly to your
• Easy to plan, thanks to company.
the swift achievement
of pre-defined language
goals AN OVERVIEW OF YOUR ADVANTAGES:
• Incorporation of • Tailor-made program that meets your
specialized company
terminology and creation guidelines regarding course content, time LIVELY INSTRUCTION IN SMALL GROUPS Intensive Group
of customized timetables • planning etc. Learn English, French, Italian, Spanish, German • Small group of participants with similar
• Complete learning • Reasonably-priced and practical or other desired languages in a pleasant language skills
management
alternative to other forms of tuition atmosphere and enjoy all the advantages of • Motivating and entertaining instruction
• Learning speed and dynamics of the group the Berlitz Method® in the process. • Schedule fixed in advance
are not affected by external participants
• Company’s jargon and technical terms are Group courses take place once or twice a week Berlitz Class
integrated into the program at fixed hours in a Berlitz Center of your choice, • A group of participants who would like to
• Our comprehensive range of services or are offered as intensive “crash” weeks. achieve their learning goals over a
guarantee the efficient achievement of • long term.
• language goals CHOOSE YOUR TUITION TYPE: • Each individual participant benefits from
• Checks of learning progress through the contributions of the other participants
pedagogical reports and test procedures Semi-private • Schedule fixed in advance
• Participation verified through attendance • Two to three participants with similar prior
reports knowledge of the language and similar
goals learn a new language
• Intensive instruction and fast learning
success
• Schedule fixed in advance
14 Berlitz Kids & Teens 15

BERLITZ KIDS &

TEENS
Experience the foreign language fun factor!

Your Benefits of Berlitz At Berlitz we recognize that fun is the best tool – all designed to spark their imagination and
Kids & Teens Programs at
a Glance:
for motivating children and adolescents. By curiosity. Amazing course materials developed
• Pedagogically-proven integrating exciting role-plays, language by National Geographic Learning, in unique
approach for motivating, games, and age-appropriate topics, all our partnership with the National Geographic
easy learning
• Age-appropriate topics
language programs are designed to engage Society, covering topics from geography,
and cutting-edge course our students at every moment. Cramming science and nature, bring English vocabulary
materials vocabulary and grammar is off limits! and grammar to life. Educational games and
• Small groups taught by
specially-trained native
language learning activities help kids practice
speakers Kids and teens are divided into small groups their English speaking and listening skills.
• Ideal preparation or based on their ages (usually 4-7, 8-11 and 12+)
supplement for language
learning at school
and their prior language knowledge. Our And now, with the Berlitz Global Adventure
• Improves job grouping strategy encourages dialog and Community, learners from around the world BERLITZ INTERNATIONAL CAMPS Participants will:
opportunities creates a fun and casual atmosphere. Speedy can make new friends and have fun as they FOR AGES 10 TO 18 • Expand and improve their foreign language skills
learning success with Berlitz strengthens explore and learn. Berlitz International Camps are specially • Become familiar with communication,
personalities, creates self-confidence, and designed study abroad programs offered interviewing and presentation techniques
opens up new possibilities – both in school and Time Zones for Ages 12 to 18 during school vacation periods throughout • Participate in stimulating, fun activities and
in future careers. The time is right to tap into the global teen the year. At the camps, kids and teens from workshops
experience. Presenting the wonderful world around the world learn and live together. • Experience the chance to make new friends from
OUR LANGUAGE PROGRAMS FOR KIDS AND of English from an international perspective, The programs focus on experiential learning to • different countries
TEENS AGES 4 TO 18: teens can practice English in interactive broaden their horizons and encourage them to • Become more aware of cultural differences
language activities and workshops designed become global citizens. • Share fun activities with new friends from
Mimi & Me for Ages 4 to 7 to improve listening and speaking proficiency. different backgrounds
The Mimi & Me English language program for Language skills are fine-tuned across the board Berlitz International Camps focus on “Learning by • Be completely immersed in a foreign language
young children and preschoolers is designed using teaching materials developed in unique Speaking.” At the camps, the students learn to use the environment that encourages speaking
to make the most of this fascinating talent. partnership with National Geographic. foreign language naturally, correctly and intuitively.
With Mimi & Me, class time becomes playtime. Our aim is for them to use the speaking skills that they
Through playful language activities, songs, As a supplement to standard English already have by actively joining in the activities. This
games and stories, children can learn English education, this fun program ideally means that they practice how to choose the right verb
without inhibition. Learning new vocabulary complements school learning by casting a tense, vocabulary and sentence structure to fit each
and grammar is made fun and easy, and their spotlight on global pop culture while also situation.
language communication skills improve as they sharpening critical thinking skills. As teens
speak and interact in English. learn English, they discover more about Berlitz International Camps offer the perfect
the world around them and how to engage combination of communicative language learning and a
Berlitz Global Adventure for Ages 8 to 11 it, opening doors to exciting academic and variety of stimulating activities.
Our Berlitz Global Adventure English course professional opportunities both at home and
for kids is full of language activities for children abroad.
16 eBerlitz 17

eBERLITZ
Your Benefits of Berlitz
Virtual Classroom at a
Glance:
• Time saving: no travel
time. Participants
can begin learning
immediately
The new freedom in language learning: Learning languages • Flexible: Learn before,
during or after work.
online with Berlitz. Lessons can take place at
any time
• Cost saving: no travel
costs. Homogeneous
learning groups
worldwide, making use of
trans-national synergies
• Administration:
standardized syllabi,
tests and learning
progress checks,
consolidated invoicing
and intelligent account
management.
• One person can
coordinate the training
for all the company’s
CyberTeachers: A unique Despite your busy work and personal schedule, from the very first day.
solution to your needs: employees worldwide
would you like to learn a new language flexibly • Technology: Berlitz
• Easy to use: platform is
available from anywhere, and regardless of your location? Do you require Languages offered: English, French, German, Virtual Classroom works
with current off-the-
24/7 a training concept that is tailored precisely to Italian and Spanish
• Business oriented: shelf technology
your needs? eBerlitz makes all this possible
courses are designed
for over 200 job without you having to leave your office, hotel or CyberTeachers Coach
specializations and 20 your home. CyberTeachers Coach provides live, ongoing
business sectors tutoring support for your e-learning program
• Best-value offer:
the program allows CYBERTEACHERS BY BERLITZ throughout the day. This innovative platform
remarkable training is an award-winning online program for generates e-lessons that are customized to
budget savings while business language learning. your job, key industry and areas of interest
improving speed of
learning The innovative platform generates lessons that while also offering live language teachers, at
• Reliable: the software are customized to your job, business sector and designated times, to respond to your questions
enjoys an outstanding areas of interest. You are able to use the new and to accompany you through your program.
user satisfaction of over
98% language in your professional environment You are able to use the new language in your
from the very first day. Programs are available professional environment from the very
in 3, 6 or 12 month subscriptions. first day. You will see progress and be highly
motivated to continue on the learning path.
CyberTeachers is suitable for: BERLITZ VIRTUAL CLASSROOM The Program:
• Beginner/Elementary levels: those with Languages offered: English, French, German, Live instruction via the internet. Modern technology in • Free placement test and preparatory introductory
very little or no knowledge of the new Italian and Spanish. conjunction with the proven Berlitz Method® ensures a session
language. flexible, uncomplicated and success-oriented learning • Customized live instruction via the internet
• Intermediate levels: those lacking CyberTeachers Live experience. Conducted by native speaker instructors • Lesson content identical to face-to-face
confidence when using the language CyberTeachers Live is a tutor-assisted version in real-time as individual or group instruction and instruction
• Advanced levels: those wishing to master of online program for business English 100% in the target language, Berlitz Virtual Classroom • Supporting course materials in the target
the language and maintain consistent learning. CyberTeachers Live provides you with allows you to gain more language skills over the web language
practice unlimited access to a live tutor 5 days a week, – and offers full flexibility of location: Wherever the • Recording function: Lessons can be reviewed any
24 hours a day. At the click of a button, contact participants happen to be, they simply log in at the time
CyberTeachers a Live Coach who will appear on your screen prearranged times to the website of Berlitz Virtual • Defined timetables, progress checks and final
This award-winning, self-study program, and answer your questions or in addition, you Classroom and work live with their language instructor. tests for measurable success
designed for your business-language learning can take part in open conversations monitored Interactive learning, combined with the atmosphere of • Continuous feedback and interim reports
purpose uses an innovative platform which by a teacher. a personal training and with content identical to that evaluating the current language level
allows you to generate lessons customized to of face-to-face instruction: Berlitz Virtual Classroom • Can be offered as individual or group instruction
your job, business sector and areas of interest. Languages offered: English offers participants all the options of Berlitz face-
With CyberTeachers you will use the new to-face courses in a center, but with the additional
language in your professional environment freedom of choice as to when and where to learn.
18 Berlitz Study Abroad Berlitz Proficiency Testing 19

BERLITZ STUDY BERLITZ

ABROAD PROFICIENCY
Success on an international level.
TESTING
Fast and accurate assessment of language fluency.

Learn a language where LOCAL LEARNING MADE SIMPLE We offer programs for teenagers, college Which Test for Which In order to effectively test language A further option for assessment is the Berlitz
it is spoken, with the Occation?
Is there a better place for language training students and adults. competence and skills Berlitz offers different Proficiency Interview. This consists of an oral
opportunity to use and
reinforce what you have than the place where your desired language Test for high-level options: the Berlitz Online Proficiency Test communication test via telephone, during
learned straightaway in is spoken as the local language? Probably not. You will divide your time between instruction decisions: (BOPT) and the Berlitz Proficiency Interview which the tester conducting the interview
daily life. Berlitz Study Assessment of language
Berlitz can organize various programs of study and discovery tours. The main advantage skills in recruiting or as an
(BPI). These tests are used to evaluate can get an exact picture of the current
Abroad makes this possible
– and provides you with abroad at our Berlitz locations around the with Berlitz Study Abroad lies in the individual independent test as part participants’ language skills – making it language level of the person being tested.
an intensive learning world. design of your program: you can choose of the performance review possible to effectively improve areas of The evaluation of this individually customized
experience of the language of company employees.
between half-day and full-day tuition, private • BOPT
weakness and to measure progress made, interview is usually completed within 36
in its cultural context with
lasting success. HIGHEST GLOBAL STANDARDS or group training. You decide whether you • BPI quickly and meaningfully. hours. These results are also based on the
GUARANTEED prefer accommodation in a host family, a Common European Framework of Reference
Students can attend Test for mid-level
In order to ensure a high level of Berlitz quality furnished apartment or a hotel. decisions:
The Berlitz Online Proficiency Test is simple to for Languages.
language at camps in
Europe or at our affiliated globally, the programs and services offered Language assessment take and available in five languages. The test
ELS Language worldwide are standardized and subject to AN EXAMPLE OF HOW WE SET STANDARDS with certification as proof results are based on the Common European THE BERLITZ PROFICIENCY INTERVIEW
Centers in the US. of language skills for
strict tests. The Berlitz Centers worldwide permanently international seminars or
Framework of Reference for Languages (CEF) • Telephone interview
review and improve their programs. for job applications. and are sent via email immediately upon test • Available in practically all languages
Training content, sequences, evaluations, etc. Continuous quality control through regular • BOPT completion. Thus you have a way to test • Evaluation of communication skills
all conform with worldwide standards. Only the external inspections as well as the internal The decision on which test
current language skills quickly, clearly and according to the Common European
course fees and the time schedules are specific Berlitz quality control guarantee you a high to use should depend on costeffectively – and as the test is based on Framework of Reference for Languages
to countries and will be discussed with you standard. You can rest assured that your the purpose of the test in a worldwide standards it provides the ideal basis • Test results via email after 36 hours
given situation.
in detail in advance. English course has a double seal of quality! for comparison. And so the Berlitz Online • Interview length approximately 20
Proficiency Test is the ideal tool for assessing minutes
employees and for focusing their continued
language training.
„Assess my current language
THE BERLITZ ONLINE PROFICIENCY TEST skills myself? I’d rather leave
• Standardized online language test for
English, Spanish,French, Italian, German
that to the professionals.“
• User interface in English, Spanish, French,
German, Italian and Dutch
• Tests listening and reading comprehension
• Tests grammar skills and vocabulary
• Test results immediately via email
• Assessment aligned to the Common
European Framework of Reference for
Languages
• Length: 60–90 minutes
20 Cultural and Management Solutions 21

CULTURAL AND
Customized & Integrated
Solutions COMMUNICATION CULTURE LEADERSHIP
Berlitz will work with
you, your team and your Meetings Doing Business Globally
organization to: Presentations Leading Global Teams

MANAGEMENT
• Identify challenges

Solutions

Tier 1
Negotiations Cultural Orientations at Work

Core
• Understand the

C U L T U R A L
underlying causes of Virtual Communication Doing Business In....
those challenges
• Define, document and International Assignment

SOLUTIONS
recommend a set of
tailored development
Assertive Communication
solutions
• Deliver training Persuasion and Influence
services wherever your
Conflict Management
organization needs them

Tier 2
Solutions
Communicating and Collaborating Effectively Across Cultures

Complex

N A V I G A T O R
Having the edge in cultural awareness worldwide. Executive
Valuing Diversity and Practicing Inclusion
Communication Coaching Leading and Managing Across Cultures
Transitional Coaching
Repatriation

Global Orientations
Ask any group of people for a list of basic reduce risk, enhance innovation and maximize Customized Communication Inclusive Leadership

Customized
Solutions
leadership traits and they will suggest effectiveness. Programs (Function/Industry

Tier 3
Task Specific) Customized Leadership Development Programs
competencies such as (but not necessarily
limited to): The Cultural Navigator® Country Specific Meetings,
• Establishing a vision Through an online learning platform, the Presentations & Negotiation Skills

• Motivating and mentoring people Cultural Navigator® provides valuable

• Defining a common goal information in support of critical business
• Critical thinking skills performance objectives including:
• Communication skills • Attracting, developing, deploying and
Berlitz provides competitive competency development in three key areas:
• Business acumen and content knowledge retaining global talent
among others, depending upon the context. • Leveraging diversity and practicing
However, each of these activities is made more inclusion for competitive advantage and COMMUNICATION CULTURE LEADERSHIP
complex and challenging when operating at a enhanced innovation Acquiring the necessary language Developing a sense of a leader’s Developing global business
global level, where factors such as language, and incremental communications own cultural profile, preferences knowledge and acumen
communication style, and culture come into Customizable at both the organizational skills for particular markets and and style
play. Global Leaders need to be able to execute and individual level, the Cultural Navigator® context-specific activities Acquiring market-specific business
their leadership duties successfully with provides a robust and unique learning (delivering presentations, Building cultural agility and practice, knowledge and insights to
teams of people from highly diverse linguistic, experience. It includes: conducting negotiations, managing the ability to adapt their own maximize the chances of success
cultural, ethical, religious and business • Country guides that deliver a wealth of meetings etc.) cultural style to that required for a when entering a new marketplace
practice backgrounds. original research into cultural norms and particular environment
management practices Acquiring and practicing Inclusive
The distinguishing factor of Global Leadership • Resources that cater to different learning Leadership skills
is the abilityto recognize, adapt to and harness styles
diversity and manage inclusion. The creation • Collaboration and networking
of Global Leadership capabilities at all levels opportunities that promote peer-based
of an organization is critical to success in a learning
complex and fast-changing global business
environment. MANAGEMENT SOLUTIONS
Berlitz Management Solutions is a suite of
CULTURAL SOLUTIONS capability development solutions which equips
Berlitz provides solutions beyond language Global Leaders with the skills they need for
for clients to function in business and society global success. It provides personnel at all
according to cultural values. The Cultural levels of an organization with the necessary
Navigator® and Cultural Orientations Indicator® leadership skills to successfully achieve their
(COI) by TMC –A Berlitz Company help improve objectives in a complex global environment.
cultural competence within an organization to
22 Berlitz Locations Worldwide 23

BERLITZ LOCATIONS
WORLDWIDE
NORTH AMERICA Oregon Metepec Kyoto (2) Denmark Cergy-Pontoise Slovakia Amman
Portland Mexico City (11) Machida-shi Copenhagen Dunkerque Bratislava Kuwait
Canada Pennsylvania Monterrey (2) Meguro-ku (2) Germany Evry Slovenia Kuwait City
Brossard Philadelphia Oaxaca Minatu-ku (6) Aachen Grenoble Celje Lebanon
Calgary Wayne Playa del Carmen Musashino-shi Augsburg Le Havre Kranj Beirut
Markham Texas Puebla Nerima-ku Berlin (4) Lille Ljubljana Morocco
Mississauga Austin Querétaro (2) Okayama Bielefeld Lyon (2) Maribor Casablanca
Montreal Dallas Reynosa Osaka (5) Bonn Marne-la-Vallée Novo Mesto Rabat
Ottawa Houston Saltillo Saitama Braunschweig Marseille Slovenj Gradec Oman
St-Laurent Virginia San Luis Potosí (2) Sendai Bremen Montpellier Spain Muscat
Toronto (2) Stafford Tampico Setagaya-ku (3) Chemnitz Nantes Barcelona (2) Qatar
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