Operating Instructions

Integrated Telephone System

Model No. KX-TS840MX

Thank you for purchasing a Panasonic product.

Please read these operating instructions before using the unit and save
them for future reference.
Table of Contents

Introduction
Accessory information .........................3
Important Information
For your safety ....................................4
Important safety instructions ...............4
For best performance ..........................4
Other information ................................4
Specifications ......................................5
Preparation
Controls ...............................................6
Connections ........................................7
Initial setting ........................................7
Making/Answering Calls
Making calls ........................................8
Answering calls ...................................8
Useful features during a call ...............9
Dial lock .............................................10
One-Touch Dialer
One-touch dialer ...............................12
Speed Dialer
Speed dialer ......................................14
Special Programming
Call restriction ...................................15
Changing the unit password .............15
Useful Information
Optional headset ...............................16
Desk mount setup .............................17
Wall mount setup ..............................18
Troubleshooting ................................20
Index
Index..................................................22

2
 Introduction

For your future reference

We recommend keeping a record of the following information to assist with any repair
under warranty.

Serial No. Date of purchase

(found on the bottom of the unit)

Name and address of dealer

Attach your purchase receipt here.

Accessory information
Supplied accessories
No. Accessory item Quantity
A Handset 1
B Handset cord 1
C Telephone line cord 1

A B C

3
Important Information
1. Do not use this product near water for
example, near a bathtub, washbowl,
For your safety kitchen sink, or laundry tub, in a wet
To prevent severe injury and loss of life/ basement or near a swimming pool.
property, read this section carefully before 2. Avoid using a telephone (other than a
using the product to ensure proper and safe cordless type) during an electrical storm.
operation of your product. There may be a remote risk of electric
shock from lightning.
3. Do not use the telephone to report a gas
WARNING leak in the vicinity of the leak.
Installation SAVE THESE INSTRUCTIONS
R To prevent the risk of fire or electrical
shock, do not expose the product to rain or
any type of moisture.
For best performance
Operating safeguards
R Do not disassemble the product. Environment
R Do not spill liquids (detergents, cleansers, R The product should be kept free from
etc.) onto the telephone line cord plug, or excessive smoke, dust, high temperature,
allow it to become wet at all. This may and vibration.
cause a fire. If the telephone line cord plug R The product should not be exposed to
becomes wet, immediately pull it from the direct sunlight.
telephone wall jack, and do not use. R Do not place heavy objects on top of the
R Do not excessively pull the corded handset product.
cord from the base unit. This may cause R The product should be kept away from heat
the base unit to fall, resulting in injury. sources such as heaters, kitchen stoves,
etc. It should not be placed in rooms where
the temperature is less than 0 °C or greater
CAUTION than 40 °C. Damp basements should also
Installation and location be avoided.

R Never install telephone wiring during an Routine care

electrical storm.
R Never install telephone line jacks in wet R Wipe the outer surface of the product
locations unless the jack is specifically with a soft moist cloth.
designed for wet locations. R Do not use benzine, thinner, or any
R Never touch uninsulated telephone wires or abrasive powder.
terminals unless the telephone line has
been disconnected at the network interface.
R Use caution when installing or modifying
telephone lines. Other information
R This product is unable to make calls when:
– the dial lock feature is turned on. Notice for product disposal, transfer, or
– the call restriction feature is turned on return
(only phone numbers stored in the unit R This product can store your private/
as emergency numbers can be called). confidential information. To protect your
privacy/confidentiality, we recommend that
you erase information such as one-touch
dial, speed dial or caller list entries from the
Important safety memory before you dispose of, transfer, or
return the product.
instructions
When using your product, basic safety
precautions should always be followed to
reduce the risk of fire, electric shock, and
injury to persons, including the following:

4
 Important Information

Information on Disposal in other Countries

outside the European Union

Cd
These symbols are only valid in the European
Union. If you wish to discard these items,
please contact your local authorities or dealer
and ask for the correct method of disposal.

Specifications
R Power source:
From telephone line
R Dimensions (H x W x D):
Approx. 93 mm x 172 mm x 220 mm
R Mass (Weight):
Approx. 567.5 g
R Operating conditions:
0 °C – 40 °C, 20 % – 80 % relative air
humidity (dry)
Note:
R Design and specifications are subject to
change without notice.
R The illustrations in these instructions may
vary slightly from the actual product.

5
Preparation

Controls

1 2 3 4 5 6 7 8

HOLD
/MOD
E PR
OG RAM
DIAL AUTO
LOCK /LO WER
/EXIT
REDIA
L
PAUS
1 ABC
E

GHI 2 DEF
4 JKL 3
PQRS 5 MNO
7
8
TUV
WXYZ
6
TONE 0 9
FLASH
MUTE EMERG
ENCY
SP-PH
ONE
HEADSE VOL.
T

9 10 11 12 13 14 15 16 17 18 19

A Headset jack (page 16) L MMUTEN (page 9)

B M DIAL LOCK/EXITN (page 10, M MSP-PHONEN (Speakerphone) (page
12, 14) 8, 9, 12, 13, 14)
C MHOLD/MODEN (page 7, 9, MHEADSETN (page 16)
10, 15) N STATUS indicator (SP-PHONE/Mute/
D MREDIALN (page 8) Hold/Program/Dial lock/Headset)
(page 7, 8, 9, 10, 12,
E MPROGRAMN (page 7, 9,
13, 14, 15, 16)
10, 12, 13, 14, 15)
O VOL. (Volume) MDNMCN (page 8,
F MAUTO/LOWERN (page 12, 13, 16)
14) P MEMERGENCYN (page 10, 12,
G MPAUSEN (page 8, 12, 14) 15)
H RINGER indicator (page 8) Q One-touch dial buttons (page 12)
I Dial key buttons/Memory station R RINGER selector (page 9)
numbers (page 14) S Desk mount/Wall mount adaptor
J MGN (TONE) (page 10) (page 17, 18)
R The adaptor is a removable
K MFLASHN (page 9, 10)
attachment for desk stand or wall
mounting use.

6
 Preparation

Connections
Connect the handset cord (A) to the handset and the unit. Connect the telephone
line cord until it clicks into the unit and telephone line jack (B). After line connection,
lift the handset to check for a dial tone.

1
2
To single-line
telephone jack

DSL/ADSL filter*

R Use only a Panasonic handset for KX-TS840MX.

R Use only the supplied telephone line cord. Using another telephone line cord may
not allow the unit to work properly.
*DSL/ADSL filter (not supplied) is required if you have DSL/ADSL service.

To select PULSE, press M2N.

Initial setting 5 MPROGRAMN
R A long beep sounds.
R Status indicator light will turn OFF.
Dialing mode
6 When finished, hang up.
If you cannot make calls, change this
setting according to your telephone line
service.
The default setting is TONE.
TONE: For tone dial service.
PULSE: For rotary/pulse dial service.
1 Lift the handset.
2 MPROGRAMN
R Status indicator light will start
double flashing at an interval.
3 MHOLD/MODEN ® M3N
4 To select TONE, press M1N.
or

7
Making/Answering Calls

2 MREDIALN
Making calls R Redial will dial the last number
you dialed manually.
1 Lift the handset and dial the phone 3 When you finish talking, place the
number. handset on the cradle or press
2 When you finish talking, place the MSP-PHONEN.
handset on the cradle. R Status indicator light will turn OFF
after pressing MSP-PHONEN.
Using the speakerphone
Pause (for PBX/long distance service
1 MSP-PHONEN users)
R Status indicator light will turn ON.
A pause is sometimes required when
2 Dial a phone number.
making calls using a PBX or long
R Speak alternately with the other
distance service.
party.
Example: If you need to dial the line
R If you have misdialed, press
access number 9 when making outside
MSP-PHONEN and start again
calls with a PBX:
from step 1.
1 Lift the handset or press
3 When you finish talking, press
MSP-PHONEN.
MSP-PHONEN.
R Status indicator light will turn ON
R Status indicator light will turn OFF.
after pressing MSP-PHONEN.
Note: 2 M9N ® MPAUSEN
R For best performance, use the 3 Dial the phone number.
speakerphone in a quiet environment.
If necessary, adjust the speaker Note:
volume. R A 3.5 second pause is inserted each
R You can switch to the handset by time MPAUSEN is pressed. Repeat as
lifting it up. To switch back to the needed to create longer pauses.
speakerphone, press MSP-PHONEN
and place the handset on the cradle.

Adjusting the handset or the speaker Answering calls

volume When a call is being received, the unit
Press VOL.MDN or VOL.MCN repeatedly rings and the ringer indicator flashes
while talking. quickly. You can answer the call by
R After hanging up, the volume level will simply lifting the handset.
be saved.
Using the speakerphone
To redial the last number dialed (32
digits max.) 1 MSP-PHONEN
R Status indicator light will turn ON.
1 Lift the handset or press 2 When you finish talking, press
MSP-PHONEN. MSP-PHONEN.
R Status indicator light will turn ON R Status indicator light will turn OFF.
after pressing MSP-PHONEN.

8
 Making/Answering Calls
Note: 2 To release hold, lift the handset if
R The ringer indicator will flash when the handset is on the cradle.
– a telephone number is dialed using OR
another phone which is in PULSE Press MHOLD/MODEN if the handset
mode, or is off the cradle.
– someone picks up or hangs up OR
another phone connected to the Press MSP-PHONEN if using the
same phone line. speakerphone.
This is normal.
Note:
Adjusting the unit ringer volume R If another phone is connected to the
You can select the ringer volume to same line, you can also take the call
HIGH, LOW or OFF. The default setting by lifting the handset.
is HIGH.
To turn the music on/off
1 Lift the handset.
2 MPROGRAMN
R Status indicator light will start
double flashing at an interval.
3 MHOLD/MODEN ® M4N
4 To select ON, press M1N.
or
To select OFF, press M2N.
5 MPROGRAMN
OFF HIGH R A long beep sounds.
LOW R Status indicator light will turn OFF.
RINGER
6 When finished, hang up.

Mute
Useful features during While mute is turned on, you can hear
the other party, but the other party
a call cannot hear you.
1 During an outside call, press
Hold MMUTEN.
This feature allows you to put an outside R Status indicator light will start
call on hold. flashing quickly.
1 Press MHOLD/MODEN during an 2 To return to the conversation, press
outside call. MMUTEN.
R If using the handset, you can R Status indicator light will stop
place it on the cradle. flashing.
R Status indicator light will start
flashing slowly. Flash
R During the hold, both party will
hear music. MFLASHN allows you to use the special
features of your host PBX such as
9
Making/Answering Calls
transferring an extension call, or Note:
accessing optional telephone services. R Please contact your service provider/
telephone company for details and
Flash time availability of this service in your area.
The flash time depends on your
telephone exchange or host PBX. The Temporary tone dialing (for
default setting is 600ms. rotary/pulse service users)
1 Lift the handset.
You can temporarily switch the dialing
2 MPROGRAMN mode to tone when you need to access
R Status indicator light will start touch-tone services (for example,
double flashing at an interval. answering services, telephone banking
3 MHOLD/MODEN ® M2N services, etc.). Press MGN (TONE)
4 Press M0N to M9N or MGN to select the before entering access numbers which
desired setting. require tone dialing.

M1N: M2N: M3N:

80ms 90ms 100ms
Dial lock
M4N: M5N: M6N:
110ms 160ms 200ms This feature prohibits making outside
calls. The default setting is OFF.
M7N: M8N: M9N:
250ms 300ms 400ms Important:
MGN: M0N: R When dial lock or call restriction
600ms 700ms (page 15) is turned on, only phone
number stored in the memory of the
MEMERGENCYN can be dialed (only 1
5 MPROGRAMN
one-touch dial).
R A long beep sounds.
R When dial lock is turned on, you can
R Status indicator light will turn OFF.
still adjust the handset volume and
6 When finished, hang up. answer the second call by pressing
MFLASHN.
For call waiting service users R When dial lock is turned on, you
cannot store or erase the emergency
To use call waiting, you must first
numbers in the MEMERGENCYN.
subscribe to the call waiting service of
your service provider/telephone
company. This feature allows you to To turn the dial lock on/off
receive calls while you are already 1 Lift the handset.
talking on the phone. If you receive a
2 M DIAL LOCK/EXITN
call while on the phone, you will hear a
R Status indicator light will start
call waiting tone.
double flashing at an interval.
1 Press MFLASHN to answer the 2nd
3 Enter the unit password (default:
call.
1111) ® M DIAL LOCK/EXITN
2 To switch between calls, press R A long beep sounds.
MFLASHN. R Status indicator light will turn OFF.

10
 Making/Answering Calls
R If you have entered the wrong
password, error beep will sound.
Repeat from step 2.
4 When finished, hang up.

Note:
R If dial lock is turned on, pressing the
dial button will cause an error beep to
sound.

11
One-Touch Dialer
or call restriction (page 15) is turned
on.
One-touch dialer
You can store up to 20 phone numbers Erasing a stored number
in the one-touch dial buttons (10
1 Lift the handset.
numbers in UPPER memory locations
and 10 numbers in LOWER memory 2 MPROGRAMN
locations). Do not press any one-touch R Status indicator light will start
dial buttons before storing to prevent double flashing at an interval.
misoperation. 3 Press the one-touch dial button.
R A long beep sounds.
Note: R Status indicator light will turn OFF.
R If a phone number is stored in a
4 When finished, hang up.
one-touch dial button which already
contains a phone number, the old Dialing a stored number
number will be erased.
1 Lift the handset or press
MSP-PHONEN.
UPPER memory locations R Status indicator light will turn ON
Storing phone numbers after pressing MSP-PHONEN.

1 Lift the handset.

2 Press the one-touch dial button.

2 MPROGRAMN
3 When you finish talking, place the
handset on the cradle or press
R Status indicator light will start
MSP-PHONEN.
double flashing at an interval.
R Status indicator light will turn OFF
3 Enter a phone number up to 32 after pressing MSP-PHONEN.
digits.
R If a pause is required for dialing,
press MPAUSEN. A pause stored LOWER memory locations
in a phone number counts as one Storing phone numbers
digit.
R If a wrong number is entered, 1 Lift the handset.
press M DIAL LOCK/EXITN and 2 MPROGRAMN
repeat step 2. R Status indicator light will start
4 Press a one-touch dial button. double flashing at an interval.
R A long beep sounds. 3 Enter a phone number up to 32
R Status indicator light will turn OFF. digits.
5 When finished, hang up. R If a pause is required for dialing,
press MPAUSEN. A pause stored
Note: in a phone number counts as one
R We recommend you program an digit.
emergency number in the R If a wrong number is entered,
MEMERGENCYN. press M DIAL LOCK/EXITN and
R Emergency number is number stored repeat step 2.
in the MEMERGENCYN that can be 4 MAUTO/LOWERN ® Press a
dialed even when dial lock (page 10) one-touch dial button.
R A long beep sounds.

12
 One-Touch Dialer
R Status indicator light will turn OFF. Index card
5 When finished, hang up. Use the index card to record the names/
phone numbers stored to the one-touch
Erasing a stored number
dial buttons.
1 Lift the handset.
2 MPROGRAMN
R Status indicator light will start
double flashing at an interval.
3 MAUTO/LOWERN ® Press the
one-touch dial button.
R A long beep sounds.
R Status indicator light will turn OFF.
4 When finished, hang up.
Cover
Dialing a stored number Index
1 Lift the handset or press Card
MSP-PHONEN.
R Status indicator light will turn ON
after pressing MSP-PHONEN.
2 MAUTO/LOWERN ® Press the
one-touch dial button.
3 When you finish talking, place the
handset on the cradle or press
MSP-PHONEN.
R Status indicator light will turn OFF
after pressing MSP-PHONEN.

13
Speed Dialer

3 MAUTO/LOWERN ® Press a
Speed dialer memory station number (M0N to M9N)
for the phone number to be erased.
You can store up to 10 numbers in the R A long beep sounds.
memory stations. The dialing buttons R Status indicator light will turn OFF.
M0N to M9N function as memory station
numbers. Do not press any memory
4 When finished, hang up.
stations before storing to prevent
Dialing a stored number
misoperation.
1 Lift the handset or press
Note: MSP-PHONEN.
R If a phone number is stored in a R Status indicator light will turn ON
dialing button which already contains after pressing MSP-PHONEN.
a phone number, the old number will 2 MAUTO/LOWERN ® Press the
be erased. memory station number (M0N to M9N).
3 When you finish talking, place the
Storing phone numbers
handset on the cradle or press
1 Lift the handset. MSP-PHONEN.
2 MPROGRAMN R Status indicator light will turn OFF
R Status indicator light will start after pressing MSP-PHONEN.
double flashing at an interval.
3 Enter a phone number up to 32
digits.
R If a pause is required for dialing,
press MPAUSEN. A pause stored
in a phone number counts as one
digit.
R If a wrong number is entered,
press M DIAL LOCK/EXITN and
repeat step 2.
4 MAUTO/LOWERN ® Press a
memory station number (M0N to M9N).
R A long beep sounds.
R Status indicator light will turn OFF.
5 When finished, hang up.

Note:
R We recommend you make a note of
which phone numbers are stored in
which dial keys.

Erasing a stored number

1 Lift the handset.
2 MPROGRAMN
R Status indicator light will start
double flashing at an interval.
14
 Special Programming

3 MHOLD/MODEN ® M1N
Call restriction R If you have not changed the unit
password (default: 1111), go to
You can restrict the unit from dialing step 5.
phone numbers beginning with specified
digit(s) (1 digit or 2 digits). Phone
4 Enter the unit password ®
MPROGRAMN
numbers with the restricted leading
R A beep sounds.
digits cannot be dialed out, except the
R If you have entered the wrong
emergency number (#) stored in the
password, error beep will sound.
one-touch dial and speed dial.
Enter the correct password ®
Note: MPROGRAMN
R When call restriction is turned on, you 5 MGN ® MPROGRAMN
cannot store or erase the emergency R A long beep sounds.
numbers in the MEMERGENCYN. R Status indicator light will turn OFF.
6 When finished, hang up.
Setting the call restriction
1 Lift the handset.
2 MPROGRAMN Changing the unit
R Status indicator light will start
double flashing at an interval.
password
3 MHOLD/MODEN ® M1N Important:
R If you have not changed the unit If you change the password, please
password (default: 1111), go to make note of your new password. The
step 5. unit will not reveal the password to you.
4 Enter the unit password ® If you forget your password, consult your
MPROGRAMN nearest Panasonic service center.
R A beep sounds. 1 Lift the handset.
R If you have entered the wrong 2 MPROGRAMN
password, error beep will sound. R Status indicator light will start
Enter the correct password ® double flashing at an interval.
MPROGRAMN
3 MHOLD/MODEN ® M5N
5 Enter the number(s) (1 digit or 2
digits) you want to restrict (M0N to 4 Enter the current 4-digit password
M9N) ® MPROGRAMN (default: 1111) ® MPROGRAMN
R A long beep sounds. R A beep sounds.
R Status indicator light will turn OFF. R If you have entered the wrong
password, error beep will sound.
6 When finished, hang up.
Enter the correct password ®
MPROGRAMN
Erasing the restricted number
5 Enter the new 4-digit password ®
1 Lift the handset. MPROGRAMN
2 MPROGRAMN R A long beep sounds.
R Status indicator light will start R Status indicator light will turn OFF.
double flashing at an interval. 6 When finished, hang up.

15
Useful Information

Optional headset
Plugging the optional headset into the unit allows a hands-free phone conversation.
Please use only a Panasonic KX-TCA94EX.

Connecting the optional headset to the unit

Connect the optional headset to the headset jack as shown below.

Headset
Jack

If you want to have a normal conversation, disconnect the headset.

Making/answering calls
1 Press MHEADSETN to make or answer a call.
R Status indicator light will turn ON.
2 Dial the phone number.
3 When you finish talking, press MHEADSETN.
R Status indicator light will turn OFF.

To adjust the headset receiver volume (4 levels)

While using the headset, press VOL.MDN or VOL.MCN.
R During a conversation using the headset, you cannot switch the call to the handset
by lifting it off the cradle.
R If you disconnect the optional headset during a conversation with the handset on
the cradle, the call will be switched to the speakerphone.
R During a conversation using the speakerphone, you can switch the call to the
headset by connecting the headset.

16
 Useful Information

Desk mount setup

This unit can be used in 2 positions.

Low desk position (default)

High desk position

– You can adjust the wall mount adaptor to slope this unit.

Changing to the high position

1. Press the tab in the direction of the 2. To attach the adaptor to high ( ),
arrow (A), then remove the adaptor push it in the direction of arrows ((A)
(B). and (B)) as shown.

2 1 1

1 1
2 2

A1
B
2 A1
2
1 2

17
Useful Information

Wall mount setup

The unit can be mounted on a wall by changing the wall mount adaptor’s position.
Note:
R Make sure that the wall and the fixing method are strong enough to support the
weight of the unit.

1 Pull down the handset hook until it locks, so the tabs holds the handset.

2 Press the tabs in the direction of the arrows (A), then remove the wall mount
adaptor (B).

2 2

1 1
1 1

Low desk position High desk position

18
 Useful Information

3 Turn the adaptor. Tuck the telephone line cord inside the wall mount adaptor.
Insert the lower tabs of the adaptor into the unit’s bottom slots (A), then insert by
pushing down the levers of the adaptor into the upper slots (B).

2
2

1 1

4 Drive screws (not included) into the wall using the wall template below. Connect
the telephone line cord. Mount the unit, and then slide it down.

Screws

Hooks 8.3 cm

To single-line
telephone jack

To temporary set the handset down during a

conversation, place it as shown in this picture.

Wall Template

8.3 cm

19
Useful Information

Troubleshooting
General use

Problem Cause/solution
The unit does not work. R Check the connections (page 7).
The unit does not ring. R The RINGER selector is set to OFF. Set to HIGH
or LOW (page 9).
R Make sure the unit is not in programming mode.
You cannot dial. R Check the dial tone. If there is no dial tone, check
the connections (page 7).
R The dialing mode may be set incorrectly. Change
the settings (page 7).
R Dial lock is turned on. To turn it off, see page 10.
R MPROGRAMN or M DIAL LOCK/EXITN may have
been pressed. Hang up the handset and try again.
The other party suddenly R MMUTEN may have been pressed during the
cannot hear your voice conversation.
during a conversation. To cancel, press MMUTEN again (page 9).
Both party suddenly R MPROGRAMN or M DIAL LOCK/EXITN may have
cannot hear each other been pressed. It will cause status indicator to
during a conversation. double flashing. Press M DIAL LOCK/EXITN to exit.
You cannot store a phone R Confirm the handset is off the cradle.
number in memory. R Do not enter the phone number more than 32
digits long, or the entered number and the
previously stored number will be cleared.
R When using the dial lock (page 10) or call
restriction (page 15), you cannot store emergency
number in the MEMERGENCYN.
Status indicator is keep R The unit is in programming mode. If it is left for
blinking. over 60 seconds, busy tone will be heard.
To exit:
– place the handset on the cradle if using handset.
– press MSP-PHONEN if using the speakerphone.
How to exit the program R Place the handset on the cradle or press
setting? MSP-PHONEN.

20
 Useful Information

Liquid damage

Problem Cause/solution
Liquid or other form of R Disconnect the telephone line cord from the unit.
moisture has entered the Leave the unit to dry for at least 3 days. After the
unit. unit is completely dry, reconnect the telephone line
cord.

Caution:
R To avoid permanent damage, do not use the microwave oven to speed up the
drying process.

21
Index

Index
A Accessory information: 3
Answering calls: 8
C Call restriction: 15
Changing the unit password: 15
Connections: 7
Controls: 6
D Desk mount setup: 17
Dial lock: 10
Dialing mode: 7
F Flash: 9
Flash time: 10
H Hold: 9
I Index card: 13
L LOWER memory locations: 12
M Making calls: 8
Mute: 9
O One-touch dialer: 12
Optional headset: 16
P Pause (for PBX/long distance
service users): 8
S Specifications: 5
Speed dialer: 14
T Temporary tone dialing (for rotary/
pulse service users): 10
Troubleshooting: 20
U UPPER memory locations: 12
W Wall mount setup: 18

22
Notes

23
Hotline Tel. No.: 2313 0666

Sole Agent for Hong Kong & Macau:

Shun Hing Technology Co., Ltd.
Block B, 9/F., Peninsula Centre 67 Mody Road Tsimshatsui East Kowloon,
Hong Kong
Tel: 2313 0888
Hotline: 2313 0666
Fax: 2368 8068
Email address: [email protected]

Panasonic System Networks Co., Ltd.

1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan
Web Site: http://www.panasonic.net/

© Panasonic System Networks Malaysia Sdn. Bhd. 2012

*TS840MX*
*TS840MX*

PNQX5617ZA PSNM0712NE0