MacBook Pro (13-inch, M1, 2020) Overview

MacBook Pro (13-inch, M1, 2020) Overview

Features

Processor:
8-core CPU
8-core GPU
16-core Neural Engine
Storage: 256GB, configurable to 2TB
Memory: 8GB of 4266MHz LPDDR4e onboard, configurable to 16GB

Apple.com provides full product configuration details and Tech Specs.

What's New

Apple Silicon Technology Overview

Quick Start Guide
Frequently Asked Questions (FAQ)
Service Considerations for Mac Computers with Apple Silicon
How to Identify Mac Computers with Apple Silicon
Additional Resources

Important Service Considerations

Important: Only Apple-certified technicians should repair this computer.

Battery Safety: Before beginning any repair procedure, install the battery cover, disconnect the Battery Management
Unit (BMU) flex cable and remove the BMU screw.
 Battery Service: The battery is not a replaceable part. Never remove the battery from the top case. To replace a
battery, you must replace the top case.
Diagnostics: After repair completion, verify the repair was successful by running the required diagnostics based on the
repair module that was replaced .
System Configuration: System Configuration must be performed after a display, logic board, Touch ID board, or
top case repair.
Logic Board and Touch ID Board: If you replace the logic board, you must also replace the Touch ID board.
However, you don't need to replace the logic board if only the Touch ID board is replaced.
Heat Sink: The heat sink is not separately serviceable. If a heat sink needs to be replaced, you must replace the logic
board.
Top Case:
The top case comes with the battery, BMU, keyboard, microphone, and Touch Bar flex cables. If the battery,
keyboard, or microphone must be replaced, you must replace the top case. Returned top cases must be
packaged according to strict guidelines.
Regional top cases have the same base part number, but they include a language code prefix (for example,
Italian = T661-18432). Be sure to choose the correct keyboard language when ordering a top case.
Replacement top cases must use the same language as the original top case.

Starter Kits

The following kits are needed to service this computer:

Battery Safety Kit, refer to About embedded battery safety (OP685)

Battery Cover, 923-01318, package of two
Bottom Case removal/install fixture kit, 076-00290
Touch ID alignment kit, 923-03032

Use Software Update

MacBook Pro (13-inch, M1, 2020) ships with a model-specific version of macOS. Use the Mac operating system that came
with your Mac, or a compatible newer version (HT201686) to make sure the system build is correct for this computer model.
Use Software Update to check for and apply the latest software and firmware updates.
Reference Guide for Mac Computers with Apple Silicon

Contents of this article:

Apple Silicon Technology Overview

Quick Start
Service Considerations
Frequently Asked Questions (FAQ)
How to identify a Mac with Apple Silicon
Additional Resources

Apple Silicon Technology

Apple introduces the first Apple silicon designed specifically for the Mac. As a system on a chip (SoC), M1 combines
numerous powerful technologies into a single chip, and features a unified memory architecture for dramatically improved
performance and efficiency. Many of the technical procedures required to troubleshoot and repair an Intel-based Mac are still
relevant for a Mac with Apple silicon. However, some things have changed, such as no SMC or NVRAM resets, a new
startup options screen, simplified System Configuration workflow, and more. You'll want to think different when it comes to
troubleshooting and repairing a Mac with Apple silicon.

Learn all about Apple silicon and M1 chip.

Quick Start

This chart will help you quickly identify similarities and differences between a Mac with Apple silicon and previous Intel-based
Mac computers. In-depth details related to each topic are provided in the other sections of this article.

Topic Apple Silicon Intel Summary

Press and hold
the Option (Alt)
Press and hold
key immediately Startup options is a new interface to access macOS Recovery,
Startup options the power button
after turning on or choose a startup disk, launch Diagnostics Mode, and more.
for 10 seconds.
restarting your
Mac.
Press the power
From startup button, then
macOS options, select the immediately press Familiar UI and utilities such as Disk Utility and Reinstall macOS.
Recovery Options gear, and hold the Disk Sharing is a new utility for Mac computers with Apple silicon.
then Continue. Command ( ) and
R key.
 Topic Apple Silicon Intel Summary
From startup Press the power
options, press and button, then
Launch
hold the immediately press Simplified UI makes it easy to start up to Diagnostics Mode.
Diagnostics
Command ( ) and and hold the
D key. Option and D key.
From startup
options, hold the Press the power
Shift key while button, then
Safe Mode you click the immediately press Safe Mode (HT201262) may help you diagnose problems.
startup disk you and hold the Shift
want to start up key.
from.
Press the power
From macOS
button, then
Recovery, choose Connect a Mac with Apple silicon to another computer using a
Disk Sharing immediately press
Utilities > Share Thunderbolt or USB-C cable to access files.
and hold the T
Disk.
key.
All diagnostic tests and suites are now OS based, can be
Diagnostic
OS only EFI and OS interactive, and no local net boot server is required because the
suites and tests
diagnostic resources are served from the cloud.
Press and hold all
of the following
keys:
Control on the left
side of your
keyboard, Option
(Alt) on the left
Reset the SMC Not required. side of your No need to reset the SMC on a Mac with Apple silicon.
keyboard, and
Shift on the right
side of your
keyboard.
Then press and
hold the power
button as well.
Shut down the
Mac, then turn it
on and
immediately press
Reset NVRAM or
Not required. and hold these No need to reset NVRAM on a Mac with Apple silicon.
PRAM
four keys
together: Option,
Command, P, and
R.
System Configuration for Mac Computers with Apple Silicon
Simplified
Host computer, (TP1901) streamlines the repair completion workflow.
System process. No Host
MCU, and DFU
Configuration computer or DFU
mode. The workflow for System Configuration for Mac computers with
mode required.
the Apple T2 Security Chip (TP1657) remains the same.
Display support
Supports one
for multiple
display up to 6K
Displays displays at Refer to the tech specs for full display support information.
resolution at
various
60Hz.
resolutions.
New use cases to
Used to revive
revive and New use cases for if a Mac computer with Apple silicon becomes
and restore Mac
Apple restore. unresponsive and the firmware and software must be revived or
computers with
Configurator 2 Required after restored. Refer to the Service Considerations section below for
the Apple T2
logic board additional information.
Security Chip.
replacement.

Service Considerations

Diagnostics

To enter Diagnostics Mode on a Mac with Apple silicon, hold the power button for 10 seconds to start up to startup
options, then press and hold Command ( ) + D.
The Mac diagnostic categories in the AST 2 Diagnostic Console have been streamlined to match the categories found
 in Diagnostics for iOS. The three diagnostic categories are Triage, Tools, and Post-Repair.
Refer to TP1909: Diagnostics for Mac Computers with Apple Silicon for additional details, including:
diagnostic suites and tests available in each of the three categories
when you should run a diagnostic suite or test
which diagnostics you should run after a repair procedure
The language selection for Diagnostics Mode on the user's computer is determined by the language setting in the
user's macOS. If you need to change the language for Diagnostics Mode, start up to the user's macOS and select the
desired language.
Ensure the computer is shutdown after you have finished running diagnostic tests and suites. A Mac with Apple silicon
will remain at the Waiting for Support screen in Diagnostics Mode even when the Diagnostic session in the AST 2
Diagnostic Console has been archived. This will cause the battery on a notebook to drain, even if the display is closed.
If you encounter unexpected behavior when attempting to enter Diagnostics Mode or when running diagnostics, check
for known diagnostic issues (OP1773) before escalating to Channel Service Support (CSS).

System Configuration

System Configuration for Mac Computers with Apple Silicon (TP1901) has been simplified from the process used for
Mac computers with the Apple T2 Security Chip (TP1657).
You don't need a host computer to run System Configuration on a Mac with Apple silicon. Also, you don't need to put
the computer into DFU mode.
After a logic board repair, the Mac will chime twice on startup until the System Configuration suite is run. This is
expected behavior.
A computer or internet device is still needed to initiate a diagnostic session using the AST 2 Diagnostic Console.

Apple Configurator 2

Apple Configurator 2 has the following new use cases:

Revive or restore a Mac with Apple silicon that may have failed an update, installation, or reinstallation from
macOS Recovery.
Complete a logic board repair after successfully running the System Configuration suite, by installing the latest
versions of macOS and macOS Recovery.
Find additional details on when to use Apple Configurator 2 (TP1954).
The ports used to place a Mac with Apple silicon in DFU mode are different than what's used for an Intel-based Mac.
Pay close attention to which port you are using whenever DFU mode is required.

Frequently Asked Questions (FAQ)

Startup

I hear the startup chime. Can I rely on this for troubleshooting?

The return of the startup chime is exciting, however don't rely on it for troubleshooting as there is now an option to
turn it on or off in System Preferences > Sound.

The keyboard and mouse don't seem to be working when the computer is starting up. How can I fix this?
Good news! Nothing to fix! Your favorite key combinations will still be used for Intel based Mac computers, such
as SMC reset, PRAM reset, safe mode, etc., however they are no longer required for Mac computers with Apple
silicon.

Startup Options

The startup options window on a Mac with Apple silicon looks like Startup Manager on an Intel-based
Mac. Are they the same?
While startup options (HT211873) and Startup Manager (HT202796) both allow you to select a different startup
disk the similarities end there. Startup options allows you to start up to macOS Recovery, launch Diagnostics
mode, and choose a startup disk to start up in Safe Mode. Think of startup options as the bridge to the different
environments you'll use for troubleshooting.

Reinstalling macOS

How do I start up to macOS Recovery?

Hold the power button for 10 seconds. Select the Options gear, then Continue to start up to macOS Recovery
(HT204904).

Can I still access Internet Recovery?

If you can't start up to macOS or macOS Recovery, attempt to revive the computer. Refer to the Apple
Configurator 2 User Guide and follow the revive instructions to update the firmware and macOS Recovery to the
latest version.

Repair

Do I still need to run System Configuration to complete certain repair procedures?

 Yes. You still need to run the System Configuration suite (TP1901) after installing some replacement parts.
However, the process has been simplified for a Mac with Apple silicon.

Do I need to put a Mac with Apple silicon in DFU mode to run System Configuration?
No. For repair procedures that require System Configuration, with the exception of a logic board, a Mac with
Apple silicon will start up to macOS. When you replace a logic board, the computer will automatically start up to
diagnostics mode.

Data Transfer

I want to show a user how to transfer data to another Mac, but it doesn't appear over Wi-Fi. What should I
do?
Disk Sharing (TP1908) requires a connection to another Mac with either a USB or Thunderbolt cable.

Diagnostics and Troubleshooting

I'm holding the Shift key during startup to enter Safe Mode, but nothing happens. Has Safe Mode
changed?
Safe Mode (HT201262) hasn't changed, but the method to start up in Safe Mode has. To start up the computer in
Safe Mode, hold the power button for 10 seconds to enter startup options. Then, hold Shift while selecting the
desired startup volume.
Note: Safe Mode is helpful when validating a possible software issue.

I'm holding the Command ( ) and D keys during startup, but can't get into Diagnostics Mode.
Start up the Mac to startup options, then press and hold the Command ( ) and D keys to enter Diagnostics Mode.
Note: You'll still use the Apple Service Toolkit 2 (AST 2) Diagnostic Console to initiate and run diagnostics tests
and suites on the user's computer.

SMC and NVRAM resets

Why can't I reset the SMC on a Mac with Apple silicon?

While it's still technically possible, the likelihood that you'll need to reset the SMC is incredibly low. The Apple
silicon system on a chip (SOC) handles all of the communication previously managed by the System
Management Controller (SMC). Because of this, and similar to iOS devices, a shutdown will resolve most issues
related power, battery, fans, and other features.

What about NVRAM? Isn't it possible for that information to become corrupt?
Similar to the SMC reset, its unlikely that you'll need to reset NVRAM on a Mac with Apple silicon because the
settings that are stored in NVRAM, such as sound volume, display resolution, startup disk selection, etc., are now
stored in the System region of the storage volume.

How to Identify a Mac with Apple Silicon

Choose About this Mac from the Menu. The description of a Mac with Apple silicon includes the Apple chip name, for
example: Apple M1.
Mac notebooks with Apple silicon have a globe icon on the Fn (Function) key.
Mac mini (M1, 2020) has two Thunderbolt / USB 4 ports.
Diagnostics for Mac Computers with Apple Silicon

This article provides details for running diagnostics on Mac computers with Apple silicon. Diagnostics are critical to properly
diagnose, troubleshoot, repair, and validate a repair for Mac computers.

Contents of this article:

Overview
What's New
AST 2 Diagnostic Console Categories
Diagnostics Required Based on Repair Procedure
Additional Resources

Overview
Understanding the difference between a diagnostic suite, a diagnostic test, and a diagnostic tool, will help you determine
which is most appropriate to run and when, depending on the stage of the repair process. The fundamental aspects of
diagnostics include:

Apple Service Toolkit 2 (AST 2): a cloud-based system that contains the diagnostic suites, tests, and tools.
AST 2 Diagnostic Console: a web application used to initiate the diagnostic suites and tools on a user's device, as
well as view the results of each.
Suite: a collection of tests that are run at the same time.
Test: single test for a specific part or feature.
Tool: used to complete a repair or perform a specific task.

What's New
A new infrastructure for AST 2, similar to what's available for iOS, enables simpler, faster, and easier to use diagnostics for
Mac computers with Apple silicon. The process of running diagnostics is similar to previous Intel-based Mac computers,
however there are new features and benefits specific to Mac computers with Apple silicon:

User-friendly interface to enter Diagnostics Mode. Hold the power button for 10 seconds to get to Startup Options, then
hold Command + D.
Wi-Fi is now the standard connection method since AST 2 can now interact with frameworks installed in macOS
Recovery. Ethernet can still be used.
OS based diagnostics are often faster than the EFI diagnostics required for Intel-based Mac computers.
All diagnostics are OS based.
Many interactive prompts now appear on the user's computer instead of the AST 2 Diagnostic Console.
Similar to iOS, the AST 2 Diagnostic Console has been streamlined into the following three categories:
Triage
Tools
Post-Repair

AST 2 Diagnostic Console Categories

Triage

The Triage category of the AST 2 Diagnostic Console contains suites intended to quickly identify, confirm, and verify
potential hardware issues. It's important to remember that Triage doesn't just take place at the beginning of a repair. You
may replace a part and then discover a new issue. You'll need to use the Triage diagnostics to identify the part causing the
new issue. The following quick checks can be run with the user to help confirm the reported hardware issue.
Important: Run MRI anytime a computer will be checked in for repair.

MRI
Display Anomalies
Image Persistence
Keyboard
Power Adapter
Touch ID
Touch Bar Response
Touch Bar Pixel Anomalies
Trackpad
Cooling System
Graphics and Display
Audio
Memory
Full System Diagnostic
 Note: Full System Diagnostic can be run prior to a repair to help you identify intermittent hardware issues.

Tools

The Tools category contains the System Configuration suite (TP1901) which must be run to complete a repair of a display,
logic board, top case, or Touch ID board.

Post-Repair

The Post-Repair category contains the diagnostic suites used to validate a repair, such as Post-Repair Diagnostic and
Trackpad Calibration Check.

Diagnostics Required Based on Repair Procedure

After completing a repair on a Mac with Apple silicon, consult the charts below to determine which post-repair diagnostics to
run.

Mac Notebooks with Apple Silicon

 Module Repair Completion Post-Repair Verification
• Audio
Audio Board
• Post-Repair Diagnostic
Audio Board Flex Assembly —
• Trackpad Calibration
Audio Board Flex Cable
Check
• Post-Repair Diagnostic
Battery — • Trackpad Calibration
Check
• Post-Repair Diagnostic
BMU Flex Cable — • Trackpad Calibration
Check
• MRI
Bottom Case — • Trackpad Calibration
Check
• Post-Repair Diagnostic
Display • System Configuration • Trackpad Calibration
Check
• Post-Repair Diagnostic
eDP Flex Cable — • Trackpad Calibration
Check
• Post-Repair Diagnostic
Fan(s) — • Trackpad Calibration
Check
• Post-Repair Diagnostic
I/O Board — • Trackpad Calibration
Check
• MRI
• Keyboard
IPD Flex Cable —
• Trackpad Calibration
Check
• System Configuration
• Post-Repair Diagnostic
Logic Board • Trackpad Calibration
• Use Apple Configurator 2 (TP1954) to update firmware and
Check
install latest macOS.
• Post-Repair Diagnostic
Speakers — • Trackpad Calibration
Check
• Post-Repair Diagnostic
• Keyboard
• Trackpad
• Touch Bar Response
Top Case —
• Touch Bar Pixel
Anomalies
• Trackpad Calibration
Check
• Post-Repair Diagnostic
• Keyboard
• Trackpad
• Touch Bar Response
Top Case with Battery • System Configuration
• Touch Bar Pixel
Anomalies
• Trackpad Calibration
Check
• Post-Repair Diagnostic
• Touch ID
Touch ID Board • System Configuration
• Trackpad Calibration
Check
• MRI
• Touch ID
Touch ID Shim —
• Trackpad Calibration
Check
• Post-Repair Diagnostic
Trackpad
— • Trackpad Calibration
Trackpad Flex Cable
Check
• Post-Repair Diagnostic
Vent/Antenna Module — • Trackpad Calibration
Check
Mac Desktops with Apple Silicon
Module Repair Completion Post-Repair Verification
Antenna Plate — • MRI
Bottom Cover — • MRI
Coin Cell Battery — • Post-Repair Diagnostic
Fan(s) — • Post-Repair Diagnostic
Housing — • Post-Repair Diagnostic
I/O Wall — • Post-Repair Diagnostic
• System Configuration
Logic Board • Post-Repair Diagnostic
• Use Apple Configurator 2 (TP1954) to update firmware and install
latest macOS.
Power Supply — • Post-Repair Diagnostic
Speakers — • Post-Repair Diagnostic
MacBook Pro (13-inch, M1, 2020) Serial Number Locations

The system serial number and model number are located on the bottom case. Turn over the computer to view the numbers
etched on the bottom case near the hinge.

Note: Bar code readers can be used to read serial numbers inside the computer.

Model Number: A2338

EMC Number: 3578

Transferring the System Serial Number

When replacing a bottom case, retain the user's original bottom case until the repair is complete. Before installing a
replacement bottom case, use a fine-tip permanent marker to write the original system serial number inside the bottom case.
Battery Serial Number

Copy the original battery serial number when reporting a top case return to Apple. Do not copy the replacement serial
number.

The battery serial number, located underneath the trackpad flex cable, is shown below. Carefully peel back the trackpad flex
cable to view the battery serial number.

Display Assembly Serial Number

The display assembly serial number is located on the TCON board.

Logic Board Serial Number

The logic board serial number is located on the lower left corner of the logic board.
Portables (Mid 2012 and later) Battery Safety Setup

Battery Safety Setup for MacBook, MacBook Air, and MacBook Pro (Mid 2012 and later)

Warning: Before servicing a portable computer, read and understand Safely handling lithium batteries and lithium battery-
powered devices.

For information on how to set up your workstation, refer to Embedded battery workstation setup for Apple notebook
computers and iPhone.
MacBook Pro (16-inch, 2019), MacBook Pro (13-inch, 2020), MacBook Pro (13-
inch, M1, 2020), MacBook Air (Retina, 13-inch, 2020), and MacBook Air (M1,
2020) Keycap Replacement

Keycap Replacement for the following models that use the scissor mechanism for the keycaps:

MacBook Pro (16-inch, 2019)

MacBook Pro (13-inch, 2020, Two Thunderbolt 3 Ports)
MacBook Pro (13-inch, 2020, Four Thunderbolt 3 Ports)
MacBook Pro (13-inch, M1, 2020)
MacBook Air (Retina, 13-inch, 2020)
MacBook Air (M1, 2020)

This is the quickest and most cost-effective procedure for fixing the following symptoms:

Key stuck in up or down position

Key press feels uneven or stiff
Keycap not responding

The procedure involves three basic steps:

Note: This procedure may seem familiar, however there are some important differences. Always be sure that the lever tool is
pointing in the proper direction. For direction, see the map below.

1. Applying the adhesive to the keycap lever tool.

2. Pressing and holding the keycap lever tool on the keycap for 10 seconds.
3. Pulling the keycap in the correct direction to release snaps.
For video instruction, refer to SV421: Keycaps Replacement.

For part numbers, refer to the Keycap Kit Part Numbers section below.

For the correct scissor to use, refer to the Scissor Map section below.

For detailed information on the procedure, refer to the Procedure for Removing and Replacing Keycaps section below.

Note: If a keycap replacement does not resolve the issue, you must replace the entire top case. To confirm the correct
keyboard country code and part number, refer to HT201794: How to identify keyboard localizations. Use the exploded view
in the service guide to confirm the correct top case part number before ordering a service part.

First Steps

Before replacing the keycap on an unresponsive keyboard, be sure to clean the keyboard thoroughly with compressed
air. Then remove the keycap, spray the well with compressed air, and check for liquid damage.
Always install a new keycap. Do not attempt to reinstall the keycap that was removed.

1. Keycap Kit Part Numbers

Important: Keycap kits vary by computer color and keyboard language.

To help determine keyboard localization or keycap placement, refer to HT201794: How to identify keyboard
localizations.

Keycap Kits:

Keycap kits are available for UK English (ISO), Arabic (ISO), U.S. English (ANSI), Chinese (ANSI), Korean
(ANSI), and Japanese (JIS) version keyboards.
The ISO Superkit is a European special character kit that, when combined with the British (ISO) kit,
supplies keycap characters for the languages below. Click each language for ISO Superkit mapping.
Croatian
Danish
Dutch
French
German
Hungarian
 Icelandic
International Z
Italian
Norwegian
Portuguese
Romanian
Spanish
Swiss French
Swedish
Turkey
Turkish Q
Common Kits include the following keycaps:
ANSI: Space bar, Left Shift, Right shift, Caps Lock, Delete, Tab, Return, Escape
JIS: Space bar, Return, Left Shift, Right Shift, Delete, Escape, and Tab
ISO: Space bar, Right Shift, Caps Lock, Delete, Tab, Return, Escape

Keycap kits are shared across all models listed at the top of this article. The MacBook Air (Retina, 13-inch, 2020) has
an additional set of keycaps for the function row (923-03429).

Part Number Label Number Language

923-03854 605-06246 US English (ANSI)
923-03855 605-06247 ANSI Common Keys
CH923-03854 CH605-06246 Chinese (ANSI)
KH923-03854 KH605-06246 Korean (ANSI)
B923-03854 B605-06246 British English (ISO)
ZM923-03854 ZM605-06246 ISO Superkit
ZM923-03855 ZM605-06247 ISO Common Keys
J923-03854 J605-06246 Japanese (JIS)
J923-03855 J605-06247 JIS Common Keys
AB923-03854 AB605-06246 Arabic (ISO)
FE923-03855 FE605-06247 Far East Common Keys
923-03429 605-00253 MacBook Air Function Row

2. Scissor Map

There are 11 different scissor types in the scissor kit (923-03863). The MacBook Air (Retina, 13-inch, 2020) has
an additional function row scissor that ships with the function row keycaps (923-03429). Use the maps below to
see which scissor to use if it is necessary to replace a scissor. A scissor only needs to be replaced if it is broken.
 Symbol Scissor

A1

B1

C1

D1

E1

F1

G1

H1

I1

J1

K1

L1
MacBook Air
(Retina, 13-inch,
2020) only

The symbols on the map below correspond to the symbol on the scissor bag. Orange indicates where the snaps
 are located and the blue indicates link bars.

Note: MacBook Air (Retina, 13-inch, 2020) keyboard has an additional row of keys.

ANSI

ISO

JIS

3. Procedure for Removing and Replacing Keycaps

Caution:

Shut down the computer before replacing a keycap.

Press the keycap lever very gently on the keycap when initializing the VHB adhesive strip. The top case
should not bend when pressing the keycap lever onto the keycap.
Only the keycaps and scissors are replaceable. A damaged dome or metal hooks requires a top case
replacement.
Check the rubber dome and raised metal areas inside the keycap well.
When the rubber dome is pressed and released, it should spring back upright. If the rubber dome is off
center or damaged, replace the top case.
If the metal hook that holds the slider bar of the scissor mechanism is bent, try to bend it back to a
uniform 90-degree angle. If it is bent or broken beyond repair, replace the top case.
If the two metal ears are bent, use needlenose pliers to straighten them. If either or both ears are
broken beyond repair, replace the top case.

Tools:

Compressed air
Precut VHB Strips (923-01801, 1x1; 923-01800, 1x.5)
Keycap Lever (923-01803) Note: This tool is double sided. The smaller side is used for the arrow keys and
Escape key.
Keycap Lever Kit (076-00457) includes: Keycap lever and precut VHB strips
Black stick
ESD-safe tweezers

Follow these steps to remove and replace a keycap.

Each type of key on the keyboard requires a specific procedure.

A. Removing and Replacing 1x1 keys

Removal

1. Peel back the frosted liner from one side of the precut VHB strip. Press the large end of the keycap lever onto
the 1x1 adhesive and hold for 10 seconds.
2. Lift the keycap lever, with the adhesive attached, from the clear liner.

3. Lightly press the keycap lever with the adhesive side down onto the key. Important: The arrow on the lever
must always point to the hinged side of the keycap (toward the display) so the lever is always tilting away from the
snaps and toward the hinge. Refer to the Scissor Map above for the location of the snaps. Note: The Caps Lock
key on the JIS keyboard is different. Be sure to refer to the map.

4. Hold for 10 seconds to activate the adhesive.

Note: The adhesive is very strong. If the keycap lever is accidentally placed onto the wrong keycap, continue with
the removal process and replace with a new keycap.
5. Lift the lever tool in the direction of the arrow until you hear the snaps release. Then lift the keycap off of the
keyboard.

Caution: Be sure not to tilt the keycap more than 20-degrees. Doing so could cause the the scissor mechanism
to become damaged.

6. Once the keycap has been removed, use a black stick to carefully and gently lift the scissor up and down to
check that it moves easily and lies flat when released. For easier inspection, turn on the keyboard backlight to
illuminate the scissor.

7. Use compressed air to clean the keycap well. Note: If compressed air does not dislodge visible debris, use a
black stick to gently dislodge the debris.

8. Remove the keycap and the adhesive from the keycap lever and discard both. Note: The adhesive is one-time
use only and must be replaced for every keycap removal.

Reassembly

Important: Always replace the removed keycap with a new one. Do not reuse keycaps.

1. Insert the hinged side of the keycap into the well at a 15-degree angle and gently push to engage the hinges.
2. Gently push down on the top of the keycap to engage the snaps.

3.Tap the key repeatedly to verify that it springs back each time. Compare the response of the new keycap with
the response of the keycaps around it.

4. If the keycap does not appear to be correctly installed, start again at removal step one with a new keycap.
B. Removing and Replacing Arrow Keys and the Escape Key

Important:

For the bottom row arrow keys, the hinges are on the left, so the arrow on the lever tool points toward the
left.
For the up arrow key and the escape key the hinges are on the right, so the lever tool arrow points toward
the right.

Removal

1. Peel back the frosted liner from one side of the precut VHB strip. Press the small end of the keycap lever onto
the 1x.5 adhesive and hold for 10 seconds.

2. Lift the keycap lever, with the adhesive attached, from the clear liner.

3. Lightly press the keycap lever with the adhesive side down onto the key. Important: The arrow on the lever
must always point to the hinged side of the keycap so the lever is always tilting away from the snaps and toward
the hinge. Refer to the Scissor Map above for the location of the snaps.

4. Hold for 10 seconds to activate the adhesive.

Note: The adhesive is very strong. If the keycap lever is accidentally placed onto the wrong keycap, continue with
the removal process and replace with a new keycap.
5. Push the lever tool towards the arrow and lift up just until you hear a snap. Caution: Be sure not to tilt the
keycap more than 20 degrees. Doing so could cause the scissor mechanism to become damaged.

6. Push toward the left to release the keycap from the hinges (1). Lift up to remove the keycap (2).
7. Remove the keycap and the adhesive from the keycap lever and discard both. Note: The adhesive is one-time
use only and needs to be replaced for every keycap removal.

Reassembly

Important: Always replace the removed keycap with a new one. Do not reuse keycaps.

1. Use a black stick to lift the scissor slightly. Insert the hinged side of the keycap into the well at a 15-degree
angle and then slide the key back toward the snap to engage the hinge. Note: This process is unique to the arrow
keys and the Escape key.
 2. Gently push down on the top of the keycap to engage the snaps.

3. Tap the key repeatedly to verify that it springs back each time. Compare the response of the new keycap with
the response of the keycaps around it.

4. If the keycap does not appear to be correctly installed, start again at removal step one with a new keycap.

C. Removing and Replacing Link Bar Keys (Space Bar, Tab, Return, Shift, Delete, and Caps Lock)

Note:

For keys with two hinges and two snaps, use two keycap lever tools. Refer to the scissor map.
Space bar, tab, return, shift, delete, and Caps Lock keys have link bars. The process for keys with link bars
is the same. Refer to the scissor map for the link bar locations.

Removal

1. Align the lever tool over each set of scissors. Refer to the scissor map for correct placement.

2. Peel back the frosted liner from one side of the precut VHB strip. Press the large end of one the keycap lever
onto the 1x1 adhesive and hold for 10 seconds. Repeat for the second lever.
3. Lift the keycap levers, with the adhesive attached, from the clear liner.

4. Lightly press the keycap lever with the adhesive side down onto the key. Important: The arrows on the levers
must always point to the hinged side of the keycap so the levers are always tilting away from the snaps and
toward the hinge. Refer to the Scissor Map above for the location of the snaps.

5. Hold for 10 seconds to activate the adhesive. Note: The adhesive is very strong. If the keycap lever is
accidentally placed onto the wrong keycap, continue with the removal process and replace with a new keycap.
6. Simultaneously lift both levers in the direction of the arrow until you hear the snaps release. Then lift the
keycap off of the keyboard. Note: The bottom link bar on larger keys might stick to the keycap during removal. If
so, use a black stick to unsnap it so it stays in the keycap well.

7. Once the keycap has been removed, use a black stick to carefully and gently lift each scissor up and down to
check that they moves easily and lie flat when released. For easier inspection, turn on the keyboard backlight to
illuminate the scissors.
8. Use compressed air to clean the well. Note: If compressed air does not dislodge visible debris, use a clean
cloth to gently dislodge the debris.

9. Remove the keycap and the adhesive from the keycap lever and discard both. Note: The adhesive is one-time
use only and must be replaced for every keycap removal.

Reassembly

Important: Always replace the keycap with a new one. Do not reuse keycaps.

1. Check that the hinge bar is preinstalled on the replacement keycap. The snap bar remains in the top case.

2. Position the keycap at a 15-degree angle and insert the top link bar into the metal hooks located on each side
of the well.
 3. Push the key forward to set the bar in place. Then gently push down on the four snaps to engage the keycap.

4. If the keycap does not appear to be correctly installed, start again at removal step one with a new keycap.

D. Replacing Scissors

Important:
 Only remove the scissor if the scissor is damaged. Be sure to replace it with the correct type of scissor.
Refer to the scissor map to find the correct scissor.
Be sure to take note of the correct orientation of the scissor. This will be important for reassembly.

1. Use a black stick to disengage the scissor pins from the metal hooks.

2. Once the pins are disengaged, use tweezers to lift the scissor out of the well.
Reassembly

Important:

Before installing a new scissor, check the scissor map to ensure you are installing the correct one.
Be sure the scissor is installed in the correct orientation.

1. Use compressed air to clean the keycap well. Note: If compressed air does not dislodge visible debris, use a
black stick to gently dislodge the debris.

2. Use tweezers to align the scissor in the well and engage the upper hooks.
3. Engage the scissor pins with the lower hooks with your finger or a black stick. When engaged the pins should
look like number 1. Number 2 shows the pin not engaged.

4. Once the scissor has been installed, use a black stick to carefully and gently lift the scissor up and down to
check that it moves easily and lies flat when released. For easier inspection, turn on the keyboard backlight to
illuminate the scissor.
Common Troubleshooting Procedures for Mac Computers with Apple Silicon

Caution: Apple recommends that users back up their data before attempting any software troubleshooting. Essential files
should be backed up before installing or reinstalling macOS. Apple is not responsible for any loss of data.

Before you begin troubleshooting, have the user attempt to reproduce the issue, then attempt to reproduce the issue
yourself. Attempt the common troubleshooting procedures in the order listed in the table below.

Always refer to the troubleshooting procedures listed in the Service Guide of the Mac you're troubleshooting.

Important: The following steps may not be effective for all issues. Apply only the steps necessary to isolate and resolve the
user's issue.
Procedure Action
Minimal Risk for Data Loss
For Mac notebooks, connect to a known-good power outlet, using a known-good Apple Power Adapter and
Charge charge cable to charge the battery for at least 15 minutes.
Battery Note: Use the appropriate wattage power adapter.

Simple issues may be resolved by logging out, then logging back in to the user account.
Log Out
Deselect "Reopen windows when logging back in" to close the app windows that are currently open.

Restarting closes all open applications, turns off all hardware components, then restarts the Mac.
A restart can quickly resolve a wide range of issues, including the following:
• Apps unexpectedly quit.
Restart • Battery life is shorter than expected.
• Hardware is not performing as expected.
• Interface or apps are slow to respond.

For notebooks with Apple silicon, turn off the Mac, then wait 15 seconds before you turn it back on.
Shutdown
For desktops with Apple silicon, turn off the Mac. Unplug the power cord for 15 seconds, then reconnect the
(Reset)
power cord. Wait 5 seconds, then turn it back on.

Start up in Safe Mode (HT201262) to verify that the computer can startup completely without any issues.
Safe Mode

Check for and apply the latest software and firmware updates. Retest for the user's original issue before
Update
continuing with further troubleshooting.
Software

Press and hold the power button for 10 seconds to attempt to shut down the computer. Then press the
Check if in power button again to attempt to turn on the computer. If the computer turns on, then it was in DFU mode
DFU mode and has power.

Greater Risk for Data Loss

Start up to macOS Recovery and use Disk Utility (HT210898) to attempt to repair a volume that may be
Repair Disk exhibiting issues.

Use macOS Recovery to reinstall macOS (HT204904) while preserving the data on the user volume.
Reinstall

In some circumstances, such as a power failure during a macOS upgrade, a Mac may become unresponsive
and so the firmware must be revived. A Revive updates the firmware and macOS Recovery to the latest
version. A Revive is designed to not make any changes to the startup volume, the user's data volume or any
other volumes.
Revive
Refer to the Revive steps in the Apple Configurator 2 User Guide. For additional details, refer to TP1954:
When you Use Apple Configurator 2.

Data Loss Will Occur

If you can't access the startup volume, or user's data volume, and you've already attempted a revive using
Apple Configurator 2, use Disk Utility in macOS Recovery to erase the startup volume, user's data volume,
Erase Disk
or any other volumes.

If the computer can't start up to either macOS or macOS Recovery, follow the Restore instructions in the
Apple Configurator 2 User Guide to restore the firmware and install the latest versions of macOS and
Restore macOS Recovery. When this process is complete, any data on any internal volumes is unrecoverable. For
additional details, refer to TP1954: When to Use Apple Configurator 2.
Startup Options and macOS Recovery for Mac Computers with Apple Silicon

This article contains details about startup options and macOS Recovery for Mac computers with Apple silicon.

Contents of this article:

Startup Options
Startup Disk
Safe Mode
macOS Recovery
Diagnostics Mode
Disk Sharing

Caution: Apple recommends that users back up their data before attempting any software troubleshooting. Essential files
should be backed up before installing or reinstalling macOS. Apple is not responsible for any loss of data.

Startup options looks similar to Startup Manager on Intel-based Mac computers, but there are several differences. You can
use startup options to do the following:

Select a different startup disk

Start up in Safe Mode
Start up in macOS Recovery
Start diagnostics

1. On a Mac with Apple silicon, press and hold the power button. After 5 seconds, the Mac will display an Apple logo ( )
and "Continue holding for startup options."

2. Continue holding the power button. The Mac will display an Apple logo ( ) and "Loading startup options."
 3. You can then release the power button and the computer will continue to the startup options screen.

Startup Disk
To choose a different startup disk, select the desired startup disk, then click "Continue."
To set a default startup disk, select the desired startup disk, press the Option or Control key, then click "Always Use."
Multiple versions of macOS can be installed.

Safe Mode
From startup options, select the startup disk, then hold Shift. Click "Continue in Safe Mode" to start up the Mac in Safe
Mode (HT201262).
macOS Recovery
Choose the Options gear icon to start up in macOS Recovery.
macOS Recovery is now a complete version of macOS, so features such as VoiceOver are fully supported.
You'll always get the latest signed version of macOS.
An internet connection is required to reinstall macOS.

Diagnostics Mode
1. Press and hold the Command and D keys. After a few seconds, the screen will display "Continue holding to start
diagnostics."

2. Continue holding the two keys until the computer starts up to Diagnostics mode.

Disk Sharing
Disk Sharing takes the place of Target Disk Mode, but significantly improves on security because a password is
required every time a user wants to access their data on another computer.
A Thunderbolt or USB-C cable is required.
Big Sur is not required for the host Mac.
Visual/Mechanical Inspection (VMI) Guide for Mac - Table of Contents

Displays
Liquid Contact
Notebook Power Adapters
Notebook USB-C Cables
MacBook Pro (13-inch, M1, 2020) Liquid Contact Indicators

Liquid Contact Indicators (LCIs) help determine if a computer has been exposed to liquid. Represented by small black
(Ultraviolet LCIs) dots (TP1557), LCIs change color when they come in contact with liquid, such as an accidental spill.

Important: An LCI is a tool that helps technicians identify if a product has been in contact with liquid. Technicians should not
rely solely on this tool, but should perform a thorough examination for signs of liquid contact, such as corrosion.

For more information, refer to Mac computers: About liquid contact indicators (LCIs) and warranty coverage .

The circle in the top left corner represents a UV LCI that is visible under the Touch ID board cowling.
How to Read Liquid Contact Indicators with Ultraviolet (UV) Light

How to Read Liquid Contact Indicators with Ultraviolet (UV) Light

MacBook (Retina, 12-inch, 2017), MacBook Air (Retina, 13-inch, 2018 and 2019), MacBook Air (M1, 2020), MacBook Pro
(2018, 2019, and 2020), and MacBook Pro (13-inch, M1, 2020) contain spill sensors called liquid contact indicators (LCIs).
LCIs help discover accidental damage to the computer. They are black, and liquid contact is only visible with the use of a UV
light. LCIs appear black under normal light and glow blue when highlighted with a UV light. They turn pink or produce a pink
halo when they come in contact with liquid.

Note: MacBook Pro (15-inch, 2018 and 2019) also has one LCI that appears white and turns pink when it comes in contact
with liquid. Refer to TP1660: Liquid Contact Indicators.

For more information, refer to HT204769: About liquid contact indicators (LCIs) and warranty coverage.

Important: A triggered LCI is not the only evidence of liquid contact. Be sure to inspect for corrosion or liquid residue during
a quick check or repair.

No Liquid Contact:

LCI without UV light

LCI with UV light

Liquid Contact:

LCI without UV light

 LCI with UV light

Safety Information:

Caution: UV LCIs illuminate with the use of the Apple-approved UV light (923-01604). Follow safety precautions when using
this tool:

Do not remove the warning labels on the UV light.

Do not shine the UV light in anyone’s eyes or face.

Avoid repeated exposure to the UV light.
If a different UV light is used, safety glasses and gloves must be worn to avoid excessive exposure.

The following images show the general location of LCIs in a MacBook computer.
Procedure

Note:

Ultraviolet LCIs are black. The black LCIs blend in with the rest of the computer. When in contact with liquid, the LCIs
may swell and become easier to identify.
When using the UV light, hold it 12 to 14 inches (30 to 35 centimeters) from the computer and shine it at an angle of 15
to 75 degrees.

Warning: While the UV light is shining, do not hold it close to your face or bend your head down to look closely at the LCIs.

1. Press the power button on the UV light.

2. Check the color of the LCI. Blue indicates an LCI that has not been triggered. A pink LCI or a pink halo around the LCI
indicates that it has been triggered. Refer to visual examples at the top of this article.
LCD Pixel Anomalies

When displaying a single color over the screen area, the liquid crystal display (LCD) might show one or more pixels that are
not properly lit.

LCD technology uses rows and columns of addressable points (pixels) that render text and images on the screen. Each pixel
has three separate subpixels (red, green, and blue) that allow an image to render in full color. Each subpixel has a
corresponding transistor responsible for turning the subpixel on and off.

Depending on the display size, there can be thousands or millions of subpixels on an LCD. For example, the LCD used in
iMac (27-inch, Late 2013) has a display resolution of 2560 by 1440, which means there are 3.7 million pixels. Each pixel is
made up of a red, a green, and a blue subpixel, resulting in over 11 million individual picture elements on the 27-inch display.
Occasionally, a transistor may not work perfectly, resulting in the affected subpixel remaining off (dark) or on (bright). With
the millions of subpixels on a display, it is possible to have a low number of such transistors on an LCD. In some cases, a
small piece of dust or other foreign material may appear to be a pixel anomaly. Apple strives to use the highest-quality LCD
displays in its products, but pixel anomalies can occur in a small percentage of them.

In some cases, pixel anomalies are caused by a piece of foreign material that is trapped inside the display or on the surface
of the display or glass panel. Foreign material is typically irregular in shape and is usually most noticeable when viewed
against a white background.

For any computer, foreign material on the surface of the display or glass panel can easily be removed using a lint-free
cloth.
For any computer, foreign material trapped inside the display can only be resolved by replacing the entire display
assembly.
MacBook Pro (13-inch, M1, 2020) Functional Overview

Refer to the diagrams for symptoms related to logic board and audio board flex assembly connectors.

1 = Keyboard Backlight (Right)

No keyboard backlight
Partial keyboard backlight

2 = Embedded DisplayPort (eDP) (also carries FaceTime HD camera & Ambient Light Sensor signals)

No video, blurred, distorted, or monochrome video on display

No display backlight
Display does not dim in low light conditions
Keyboard backlight cannot be enabled
Camera does not function

3 = Keyboard Backlight (Left)

No keyboard backlight
Partial keyboard backlight

4 = Wi-Fi and Bluetooth Antenna

No/poor Wi-Fi reception

Drops Wi-Fi connection
Does not pair with Bluetooth devices
Drops Bluetooth connection

5 = Microphone

No microphone audio input (with Internal Microphone selected in Sound Input Preferences)
Distorted microphone audio input

6 = Touch Bar Display

No video, blurred, distorted, or monochrome video on Touch Bar display

7 = Touch Bar Touch

No touch response on Touch Bar

8 = I/O Board

No power
No battery charge
Power adapter issues
USB connectivity issues
USB power issues
No video to external display
 No audio to external display speakers
Thunderbolt device not found
Thunderbolt controller not recognized
Thunderbolt driver issues
Thunderbolt power issues

9 = Left Hall Effect (Sleep Sensor)

No sleep when display closed

No video to internal display, but video to external display if one is connected (sensor stuck)

10 = Left Speaker

No audio from left speaker

Distorted audio from left speaker

11 = Keyboard Backlight (Power)

No keyboard backlight
Partial keyboard backlight

12 = Keyboard

Non-responsive keys

13 = Trackpad

No Multi-Touch or cursor movement from built-in trackpad

No click action from built-in trackpad

14 = Battery Management Unit (BMU) Signal Cable

No power
Not charging (verify with correct model of power adapter)
X symbol for battery in menu bar

15 = BMU Power and BMU Interconnect Screw

No power
Not charging (verify with correct model of power adapter)
X symbol for battery in menu bar

16 = Right Speaker

No audio from right speaker

Distorted audio from right speaker

17 = Fan

System noise
Fan not running
Intermittent shutdown

18 and 19 = Audio Board Flex Assembly (carries signals for audio jack, Touch ID, right Hall effect (sleep) sensor,
and power button)
Note: The audio board flex assembly connector on the logic board (18) is shown in the image above, while the audio board
flex assembly cable (19) is shown in the image below.

No sleep when display closed

No video to internal display, but video to external display if one is connected (sensor stuck)
No external audio input
No headphone audio output
No headset controls or mic input
Will not turn on from power button
Will not authenticate using Touch ID
20 = Right Hall Effect (Sleep Sensor)

No sleep when display closed

No video to internal display, but video to external display if one is connected (sensor stuck)

21 = Audio Jack

No external audio input

No headphone audio output
No headset controls or mic input

22 = Touch ID Board

Will not turn on from power button

Will not authenticate using Touch ID
Bluetooth or Wi-Fi Issues
Unlikely causes:

Likely Causes: Logic board, vent/antenna module.

Quick Check

Symptoms Quick Check

For Bluetooth issues:

1. In System Preferences > Bluetooth, verify that Bluetooth

is on.
2. Attempt to pair the computer with a known-good
Bluetooth keyboard, mouse, or trackpad.
3. Reset the Bluetooth device or delete the pairing (if
applicable).

For Wi-Fi issues:

4. In System Preferences > Network, verify that Wi-Fi is on.

5. Attempt to connect the computer to a known-good Wi-Fi
network.
6. Create a new network location in System Preferences.

For Bluetooth or Wi-Fi issues:

7. If the customer is using a USB device, review

Bluetooth service not available. HT201163: About USB on Mac computers to identify
Cannot turn Bluetooth on. possible interference with Wi-Fi and Bluetooth
Bluetooth can be turned on, but the computer is unable communications if the device is positioned near their
to pair with a known-good Bluetooth device. antennas.
Intermittent loss of communication with paired Bluetooth
8. If the user’s computer pairs Bluetooth devices correctly
device. or connects to Wi-Fi correctly at your service location,
Data transfer over Bluetooth times out or is too slow. research potential sources of interference in the user’s
environment, such as microwave ovens or cordless
Wi-Fi service not available. phones in the 2.4/5GHz range. Refer to HT201542:
Cannot turn Wi-Fi on. Resolve Wi-Fi and Bluetooth issues caused by wireless
Wi-Fi can be turned on, but cannot connect to known-
interference.
good Wi-Fi network.
9. Refer to HT202663: If your Mac doesn’t connect to the
Intermittent loss of Wi-Fi communication.
Internet over Wi-Fi to familiarize yourself with the
Poor Wi-Fi signal.
macOS Wireless Diagnostic utility.
10. Important: Check for and apply the latest software and
firmware updates to the user’s computer. Retest for the
user’s original issue before continuing with further
troubleshooting. To determine if the user’s Mac needs
updating, refer to HT201260: Find out which macOS
your Mac is using. To update macOS, refer to
HT201541: How to update the software on your Mac.
You may need to connect to a wired network to
complete all updates

If an update is available, perform the update on the

user’s computer and repeat this process until no further
updates are available. Then retest for the user’s original
issue before continuing with further troubleshooting.

11. Refer to TP1907: Common Troubleshooting Procedures

for Mac Computers with Apple Silicon before performing
further troubleshooting.

Deep Dive
 Check Result Action Code Commodity
Go to step 2.
Yes ${nodeText.yesSymptomCode}
Replace the logic
board and Touch
ID board.
Run AST 2 Mac Resource
Refer to the
Inspector diagnostic suite (MRI)
Service Guide to
on the user’s computer.
complete all
applicable
Examine diagnostic results to
procedures and
1. verify that the wireless module is
diagnostic suites
listed. No M99 MLB
after part
replacement to
ensure that the
Is wireless module hardware
new part operates
detected?
properly with the
rest of the system.

Verify that the

issue is resolved.

Replace the
vent/antenna
module.
Follow Service Guide procedures
to remove the bottom case and Refer to the
disconnect the battery from the Service Guide to
logic board. complete all
applicable
Locate the wireless antenna procedures and
connectors on the logic board. diagnostic suites OTHER
Yes X03
Unplug and inspect the antenna after part ELECTRIC
2.
cables and their connectors for replacement to
any signs of pinched wires or ensure that the
connector damage. new part operates
properly with the
rest of the system.
Do the antenna cables or
connectors show signs of Verify that the
damage? issue is resolved.

Go to step 3.
No ${nodeText.noSymptomCode}
Replace the logic
board and Touch
ID board.

Refer to the
Service Guide to
With the antenna cables complete all
unplugged, inspect the wireless applicable
antenna cable connectors on the procedures and
logic board for housing or pin diagnostic suites
Yes M24 MLB
damage. after part
3.
replacement to
ensure that the
Do the antenna connectors on the new part operates
logic board show signs of properly with the
damage? rest of the system.

Verify that the

issue is resolved.

Go to step 4.
No ${nodeText.noSymptomCode}
 Check Result Action Code Commodity
Go to step 5.
Yes ${nodeText.yesSymptomCode}
Replace the logic
board and Touch
ID board.

Refer to the
Service Guide to
Reseat the antenna cable
complete all
connectors to the logic board,
applicable
then retest for the Wi-Fi or
procedures and
4. Bluetooth issue.
diagnostic suites
No M99 MLB
after part
replacement to
Is the issue resolved?
ensure that the
new part operates
properly with the
rest of the system.

Verify that the

issue is resolved.

For Bluetooth, pair with a known- The issue is

good Bluetooth device and verify Yes resolved. ${nodeText.yesSymptomCode}
that the connection is sustained
for several minutes.

For WI-Fi, connect to a known-

good wireless network and retest
data throughput, checking for
adequate transfer speeds.
5. ESCALATION
Verify that wireless connection is REQUIRED.
No ${nodeText.noSymptomCode}
sustained for several minutes.
Contact CSS for
Run AST 2 Post-Repair additional support
Diagnostic suite if available, to or a multipart
ensure no other issues remain. repair.

Is the issue resolved?

Display Functional Issues
Unlikely causes:

Likely Causes: eDP flex cable, display assembly.

Quick Check

Symptoms Quick Check

Important: Before performing any troubleshooting that
requires disassembling the computer, ensure that you have
installed the battery cover and disconnected the battery.

Note: This procedure is intended for display issues with the

main display only. If the user has display issues with the
Touch Bar display (on some models only), return to the list of
symptoms and select “Touch Bar Issues”.

1. Thoroughly clean the display surface to remove any dust

or debris. Examine the cleaned display and try to
reproduce the issue.
2. Adjust the brightness to the maximum setting.
Distorted, blurred or illegible image on the display. 3. For issues of display quality, run all relevant display
Inconsistent clarity of image. diagnostic suites from AST 2, such as Display Backlight
Pixel anomalies. and Color, Display Anomalies, and Image Persistence.
Vertical or horizontal lines. 4. Refer to TP1138: Visual/Mechanical Inspection (VMI)
Vertical lines of nonuniform brightness repeating over Guide for Mac Displays. If physical damage is found,
the display. return to the list of symptoms and select “Mechanical,
Image flickering or intermittent. Physical, Cosmetic, Battery, or Display Damage”.
Video “noise”. 5. For issues with pixel anomalies, refer to HT202025:
Incorrect or missing colors. About LCD display pixel anomalies for Apple products
Non-uniform color, contrast, or brightness.
released in 2010 and later.
Image persistence or image sticking on screen.
6. For issues when using closed-display mode, refer to
Light leakage around the display.
HT201834: Use your Mac notebook computer in closed-
Cannot change resolution on display.
display mode with an external display.
Display not illuminated.
Display backlight not uniform. 7. Important: Check for and apply the latest software and
firmware updates to the user’s computer. Retest for the
Display backlight fails after warm-up.
Display backlight fails at certain brightness settings. user’s original issue before continuing with further
troubleshooting. To determine if the user’s Mac needs
updating, refer to HT201260: Find out which macOS
your Mac is using. To update macOS, refer to
HT201541: How to update the software on your Mac.

If an update is available, perform the update on the

user’s computer and repeat this process until no further
updates are available. Then retest for the user’s original
issue before continuing with further troubleshooting.

8. Refer to TP1907: Common Troubleshooting Procedures

for Mac Computers with Apple Silicon before performing
further troubleshooting.

Deep Dive

Check Result Action Code Commodity

Run AST 2 Mac Resource Go to step 2.
Yes ${nodeText.yesSymptomCode}
Inspector diagnostic suite (MRI).
Review MRI results for information
indicating internal display
1.
presence. Go to step 3.
No ${nodeText.noSymptomCode}

Does MRI detect the display?

 Check Result Action Code Commodity
While observing the issue, move Go to step 3.
Yes ${nodeText.yesSymptomCode}
the display assembly back and
forth.

Open and close the display fully

several times to verify that the
2.
cables are not pinched or Go to step 6.
No ${nodeText.noSymptomCode}
shorting.

Does the symptom change with

display movement?
Follow Service Guide procedures Go to step 4.
Yes ${nodeText.yesSymptomCode}
to remove the bottom case and
disconnect the battery from the
logic board.

Disconnect and inspect the eDP

flex cable and its connectors,
looking for connector or cable
3. damage.
Go to step 5.
No ${nodeText.noSymptomCode}
Also check for damage on the
display and logic board flex
connectors.

Did you find damage to this flex

cable or any connectors?
Replace the eDP
flex cable.

Refer to the
Service Guide to
complete all
applicable
procedures and
diagnostic suites
INTERNAL
Yes after part X03
CABLE
replacement to
ensure that the
Determine whether the damage is new part operates
located on the flex cable, or other properly with the
parts. rest of the system.
4.
Verify that the
Is the damage limited to the flex issue is resolved.
cable?

ESCALATION
No REQUIRED. ${nodeText.noSymptomCode}
Contact CSS for
additional support
or a multipart
repair.
 Check Result Action Code Commodity
The issue was
resolved by
reseating the eDP
flex cable.

Refer to the
Service Guide to
Reseat the eDP flex cable
complete all
connectors on the logic board and
applicable
display. Reseating the cable can
procedures and
restore normal video.
Yes diagnostic suites ${nodeText.yesSymptomCode}
5. after part
Reassemble the computer and
replacement to
retest the internal display.
ensure that the
new part operates
properly with the
Is normal video restored?
rest of the system.

Verify that the

issue is resolved.

Go to step 6.
No ${nodeText.noSymptomCode}
Replace the
display assembly.

Refer to the
Service Guide to
complete all
applicable
procedures and
diagnostic suites
Yes after part L03 LCD
replacement to
ensure that the
new part operates
properly with the
rest of the system.
Connect a known-good
compatible external display to the
Verify that the
user’s computer.
issue is resolved.
Check for an image on the
6. Replace the logic
connected external display.
board and Touch
ID board.
Is an image clearly visible on the
Refer to the
connected external display?
Service Guide to
complete all
applicable
procedures and
diagnostic suites
No M03 MLB
after part
replacement to
ensure that the
new part operates
properly with the
rest of the system.

Verify that the

issue is resolved.
 Check Result Action Code Commodity
The issue is
Yes resolved. ${nodeText.yesSymptomCode}
Restart the computer and verify
the image on the internal display,
backlight, camera, and ambient
light sensor are functioning
normally.
7. ESCALATION
Run AST 2 Post-Repair
Diagnostic suite if available, to No REQUIRED. ${nodeText.noSymptomCode}
ensure no other issues remain.
Contact CSS for
additional support
Is the issue resolved? or a multipart
repair.
Camera Issues
Unlikely causes:

Likely Causes: eDP flex cable, display assembly.

Quick Check

Symptoms Quick Check

Important: Before performing any troubleshooting that
requires disassembling the computer, ensure that you have
installed the battery cover and disconnected the battery.

1. Verify camera lens is clear of contaminants.

2. Ask user about lighting conditions in working
environment. Dim lighting causes poor image quality.
Overly bright lighting can bounce off surfaces onto
subject and make image foggy.
3. Striped, textured, and mesh clothing can create moiré
Camera does not function. patterns in image.
No camera indicator light. 4. Disconnect all peripheral devices and restart computer.
Excessive blooming in camera image. 5. Important: Check for and apply the latest software and
Poor white balance. firmware updates to the user’s computer. Retest for the
Poor focus. user’s original issue before continuing with further
Distorted or discolored image. troubleshooting. To determine if the user’s Mac needs
Camera fails to respond to changing ambient light updating, refer to HT201260: Find out which macOS
conditions. your Mac is using. To update macOS, refer to
HT201541: How to update the software on your Mac.

If an update is available, perform the update on the

user’s computer and repeat this process until no further
updates are available. Then retest for the user’s original
issue before continuing with further troubleshooting.

6. Refer to TP1907: Common Troubleshooting Procedures

for Mac Computers with Apple Silicon before performing
further troubleshooting.

Deep Dive

Check Result Action Code Commodity

Run AST 2 Mac Resource Go to step 2.
Yes ${nodeText.yesSymptomCode}
Inspector diagnostic suite (MRI).
Review MRI results for information
1. indicating camera presence.
Go to step 3.
No ${nodeText.noSymptomCode}

Does MRI detect camera?

Open Photo Booth. Verify The issue cannot
indicator light next to camera Yes be duplicated. ${nodeText.yesSymptomCode}
lights up. Verify that the image
looks normal.
2.
Go to step 3.
No ${nodeText.noSymptomCode}
Does camera indicator light up
and does image appear normal?
 Check Result Action Code Commodity
Follow Service Guide procedures Go to step 4.
Yes ${nodeText.yesSymptomCode}
to remove the bottom case and
disconnect the battery from the
logic board.

Disconnect and inspect the eDP

flex cable and its connectors,
looking for connector or cable
3. damage.
Go to step 5.
No ${nodeText.noSymptomCode}
Also check for damage on the
display and logic board flex
connectors.

Did you find damage to this flex

cable or any connectors?
Replace the eDP
flex cable.

Refer to the
Service Guide to
complete all
applicable
procedures and
diagnostic suites
INTERNAL
Yes after part X03
CABLE
replacement to
ensure that the
Determine whether the damage is new part operates
located on the flex cable, or other properly with the
parts. rest of the system.
4.
Verify that the
Is the damage limited to the flex issue is resolved.
cable?

ESCALATION
No REQUIRED. ${nodeText.noSymptomCode}

Contact CSS for

additional support
or a multipart
repair.
 Check Result Action Code Commodity
The issue was
resolved by
reseating the eDP
flex cable.

Refer to the
Service Guide to
complete all
applicable
procedures and
Yes diagnostic suites ${nodeText.yesSymptomCode}
after part
replacement to
ensure that the
new part operates
Reseat the eDP flex cable properly with the
connectors on the logic board and rest of the system.
display. Reseating the cable can
restore camera functionality. Verify that the
issue is resolved.
5.
Reassemble the computer and
retest for camera functionality. Replace the
display assembly.

Is camera functionality restored? Refer to the

Service Guide to
complete all
applicable
procedures and
diagnostic suites
No after part L17 LCD
replacement to
ensure that the
new part operates
properly with the
rest of the system.

Verify that the

issue is resolved.

The issue is
Yes resolved. ${nodeText.yesSymptomCode}
Verify that camera now functions
as expected and that image
quality is normal.

Run AST 2 Post-Repair

6. ESCALATION
Diagnostic suite if available, to
ensure no other issues remain. No REQUIRED. ${nodeText.noSymptomCode}

Contact CSS for

Is the issue resolved? additional support
or a multipart
repair.
Keyboard Functional Issues
Unlikely causes:

Likely Causes: Top case assembly, keycaps.

Quick Check

Symptoms Quick Check

Important: Before performing any troubleshooting that
requires disassembling the computer, ensure that you have
installed the battery cover and disconnected the battery.

Note: Initial keyboard troubleshooting does not involve

opening the computer case.

1. Press Caps Lock key to see if LED lights up, indicating

at least a partial connection to logic board. Be aware
that pressing the Caps Lock key on Apple keyboards
may not immediately activate the Caps Lock function.
The key must be held down slightly longer in order to
activate the Caps Lock function. This is to prevent
accidental activation of Caps Lock mode. This is normal
behavior and does not indicate a service issue.
2. In System Preferences > Keyboard > Input Sources,
enable Show Input menu in menu bar. From Input menu
in the menu bar, select Show Keyboard Viewer. Check if
keystrokes on keyboard are recognized in Keyboard
Viewer. If built-in keyboard is not functioning, use an
Letters or characters repeat unexpectedly.
external USB keyboard to perform this step.
Letters or characters do not appear.
3. Confirm that correct keyboard layout is selected in
One or more keys feel “sticky” or do not respond in a System Preferences > Keyboard > Input Sources.
consistent manner. Ensure that any keyboard accessibility features have
One or more keys feel stuck in down or up position. been disabled by checking System Preferences >
One or more keys makes abnormal noise when Accessibility > General and System Preferences >
pressed.
Accessibility > Keyboard.
One or more keys makes a metallic click sound.
4. Open System Preferences > Accessibility > Mouse &
Key press feels uneven or stiff.
Trackpad. Verify that Mouse Keys is Off. With Mouse
Key not responding, spongy, or not going all the way Keys on you can use the keyboard or the numeric
down. keypad keys to move the mouse, however normal
Delayed key return. keyboard functionality will be disabled until the Mouse
Keycaps or key switch mechanisms broken or missing. Keys feature is turned off. Refer to HT203162: One or
Keystrokes are not recognized. more keys on the keyboard do not respond for more
Keyboard locks up.
information.
Displayed characters do not match the keys pressed.
5. If a Bluetooth keyboard is present and paired with the
unit, it may be overriding input commands from the built-
in keyboard. Turn off Bluetooth temporarily to isolate the
issue to the built-in keyboard.
6. Important: Check for and apply the latest software and
firmware updates to the user’s computer. Retest for the
user’s original issue before continuing with further
troubleshooting. To determine if the user’s Mac needs
updating, refer to HT201260: Find out which macOS
your Mac is using. To update macOS, refer to
HT201541: How to update the software on your Mac.

If an update is available, perform the update on the

user’s computer and repeat this process until no further
updates are available. Then retest for the user’s original
issue before continuing with further troubleshooting.

7. Refer to TP1907: Common Troubleshooting Procedures

for Mac Computers with Apple Silicon before performing
further troubleshooting.

Deep Dive
 Check Result Action Code Commodity
Check the keyboard and keycaps Go to step 2.
Yes ${nodeText.yesSymptomCode}
for damage by referring to
TP1151: Visual/Mechanical
Inspection (VMI) Guide for Mac
1.
Computers - Table of Contents. Go to step 4.
No ${nodeText.noSymptomCode}

Are there any damaged keycaps?

Refer to TP1816: Keycap Go to step 3.
Yes ${nodeText.yesSymptomCode}
Replacement. This procedure
describes how to remove the
affected keycaps. The procedure
also lists all keycap kit part
numbers for this model.

Important: Before removing any Order the correct

keycaps, verify that the correct keycap kit for this
keycap kit is available. Any model.
2. removed keycaps must be
replaced by new keycaps. Do not No Return to this K27 PIECE PART
reuse keycaps. procedure when
the kit is
If the correct keycap kit is not available.
available, reply ‘NO’ to order the
keycap kit.

Is the correct keycap kit

available?
 Check Result Action Code Commodity
1. Refer to TP1816: Keycap Issue resolved by
Replacement to remove replacing
Yes ${nodeText.yesSymptomCode}
and replace the affected keycaps.
keycap. A keycap should
always be replaced each
time it is removed, even for
inspection or cleaning.

While the keycap is

removed, perform the
following steps:

A. Clean the inner aluminum

part of the keycap well to
remove any liquid residue
that may be present. Replace the top
B. Inspect the scissor case assembly.
mechanism to verify it is
functional and has no Refer to the
damaged pins or any other Service Guide to
damage. Scissors can also complete all
be replaced if damaged. applicable
3. C. Inspect the rubber dome for procedures and
damage. Keycaps and diagnostic suites
scissor mechanisms can be after part
No K27 KEYBOARD
replaced, but the rubber replacement to
dome cannot. A damaged ensure that the
rubber dome requires new part operates
replacement of the entire properly with the
top case. rest of the
system.
2. Refer to TP1816: Keycap
Replacement to replace the Verify that the
keycap or replace the issue is resolved.
scissor mechanism if
damaged. Do not reuse
keycaps.
3. Retest the keyboard to
verify that all keyboard keys
function normally, and the
affected keycap or keycaps
no longer exhibit this
specific symptom.

Did this resolve the issue?

A liquid spill can short key signals Go to step 5.
Yes ${nodeText.yesSymptomCode}
and stop keyboard operations.
Visual inspection indicating liquid
spills should be very obvious to
you and to user.

Note: Inform user that computer

failures due to accidental damage
are not covered, and if
4. applicable, discuss out-of- Go to step 6.
warranty repair options. Refer to No
${nodeText.noSymptomCode}
OP14: Determining and quoting
accidental damage for Mac
portables.

Is it obvious that keyboard keys

were exposed to a liquid spill?
 Check Result Action Code Commodity

ESCALATION
REQUIRED.

Yes Contact CSS for ${nodeText.yesSymptomCode}

additional support
or for a multipart
repair related to
liquid spill
observation found
Determine whether liquid damage during repair.
is limited to the top case or
whether multiple parts are Replace the top
damaged. case assembly.
5.
Refer to the
Is there liquid damage to multiple Service Guide to
parts? complete all
applicable
procedures and
diagnostic suites
after part
No K90 KEYBOARD
replacement to
ensure that the
new part operates
properly with the
rest of the
system.

Verify that the

issue is resolved.

Run the AST 2 Keyboard Go to step 7.

Yes ${nodeText.yesSymptomCode}
diagnostic suite to verify that all
keys are functional, including
modifier keys.

Note: Diagnostics only verify

keyboard electrical operation.
Diagnostics do not verify
keyboard mechanical feel and
6.
response. Go to step 10.
No ${nodeText.noSymptomCode}
If you have verified a mechanical
issue with the user’s keyboard
and diagnostic tests pass, reply
“Yes.”

Does the keyboard pass testing?

 Check Result Action Code Commodity
Refer to HT205662: How to clean Issue resolved by
the keyboard of your MacBook or Yes cleaning. ${nodeText.yesSymptomCode}
MacBook Pro to carefully apply
compressed air to clean the
keyboard.

Use compressed air and spray

around the affected key, in the
space between the top case and
7. the keycap.
Go to step 8.
No ${nodeText.noSymptomCode}
Retest the keyboard to verify that
all keyboard keys function
normally, and the affected keycap
or keycaps no longer exhibit this
specific symptom.

Did this resolve the issue?

Refer to TP1816: Keycap Go to step 9.
Yes ${nodeText.yesSymptomCode}
Replacement. This procedure
describes how to remove the
affected keycaps. The procedure
also lists all keycap kit part
numbers for this model.

Important: Before removing any Order the correct

keycaps, verify that the correct keycap kit for this
keycap kit is available. Any model.
8. removed keycaps must be
replaced by new keycaps. Do not No Return to this K99 PIECE PART
reuse keycaps. procedure when
the kit is
If the correct keycap kit is not available.
available, reply ‘NO’ to order the
keycap kit.

Is the correct keycap kit

available?
 Check Result Action Code Commodity
1. If cleaning the keyboard did Issue resolved by
not resolve the issue, then Yes cleaning. ${nodeText.yesSymptomCode}
refer to TP1816: Keycap
Replacement to remove
and replace the affected
keycap. A keycap should
always be replaced each
time it is removed, even for
inspection or cleaning.

While the keycap is

removed, perform the
following steps:

A. Clean the inner aluminum

part of the keycap well to
Replace the top
remove any liquid residue
case assembly.
that may be present.
B. Inspect the scissor
Refer to the
mechanism to verify it is
Service Guide to
functional and has no
complete all
damaged pins or any other
applicable
damage. Scissors can also
procedures and
be replaced if damaged.
9. diagnostic suites
C. Inspect the rubber dome for
after part
damage. Keycaps and No K99 KEYBOARD
replacement to
scissor mechanisms can be
ensure that the
replaced, but the rubber
new part operates
dome cannot. A damaged
properly with the
rubber dome requires
rest of the
replacement of the entire
system.
top case.
Verify that the
2. Refer to TP1816: Keycap
issue is resolved.
Replacement to replace the
keycap or replace the
scissor mechanism if
damaged. Do not reuse
keycaps.
3. Retest the keyboard to
verify that all keyboard keys
function normally, and the
affected keycap or keycaps
no longer exhibit this
specific symptom.

Did this resolve the issue?

Follow Service Guide procedures Go to step 12.
Yes ${nodeText.yesSymptomCode}
to remove the bottom case and
disconnect the battery from the
logic board.

Locate the keyboard or IPD flex

10. cable connector (depending on
Go to step 11.
model) on logic board and verify No ${nodeText.noSymptomCode}
that this flex cable is present and
connected.

Is this flex cable present?

 Check Result Action Code Commodity
If keyboard or IPD flex cable is Issue resolved by
missing, it may be under logic reseating
board. Remove logic board to Yes keyboard or IPD ${nodeText.yesSymptomCode}
locate the flex cable. flex cable.

Reseat cable firmly to logic

board. Reassemble computer.
11.
Run the AST 2 Keyboard
diagnostic suite to verify that all Go to step 12.
No ${nodeText.noSymptomCode}
keys are functional after repair,
including modifier keys.

Is keyboard now functioning?

Follow Service Guide procedures Go to step 14.
Yes ${nodeText.yesSymptomCode}
to remove the bottom case and
disconnect the battery from the
logic board.

Disconnect and inspect the

keyboard or IPD flex cable and its
connectors, looking for connector
12. or cable damage.
Go to step 13.
No ${nodeText.noSymptomCode}
Also check for damage on the
trackpad, keyboard, and logic
board flex connectors.

Did you find damage to this flex

cable or any connectors?
Issue resolved by
reseating
Yes keyboard or IPD ${nodeText.yesSymptomCode}
flex cable.

Replace the top

case assembly.
With flex cable reseated to logic
board connector, reassemble Refer to the
computer. Service Guide to
complete all
Run the AST 2 Keyboard applicable
13. diagnostic suite to verify that all procedures and
keys are functional after repair, diagnostic suites
including modifier keys. after part
No K11 KEYBOARD
replacement to
ensure that the
Is keyboard now functioning? new part operates
properly with the
rest of the
system.

Verify that the

issue is resolved.
 Check Result Action Code Commodity

ESCALATION
Yes REQUIRED. ${nodeText.yesSymptomCode}
Contact CSS for
additional support
or a multipart
repair.

Replace the
keyboard flex
Determine whether the damage cable or IPD flex
is located on the flex cable, or cable (depending
other parts. on model).
14.
Refer to the
Is there damage to multiple Service Guide to
parts? complete all
applicable
procedures and
INTERNAL
No diagnostic suites X03
CABLE
after part
replacement to
ensure that the
new part operates
properly with the
rest of the
system.

Verify that the

issue is resolved.

The issue is
Yes resolved. ${nodeText.yesSymptomCode}

Restart the computer and verify

that the keyboard is functioning
normally.

Run AST 2 Post-Repair

15. ESCALATION
Diagnostic suite if available, to
ensure no other issues remain. No REQUIRED. ${nodeText.noSymptomCode}

Contact CSS for

Is the issue resolved? additional support
or a multipart
repair.
Keyboard Backlight Issues
Unlikely causes:

Likely Causes: Top case assembly.

Quick Check

Symptoms Quick Check

Important: Before performing any troubleshooting that
requires disassembling the computer, ensure that you have
installed the battery cover and disconnected the battery.

Note: This procedure is intended for backlight issues with the

keyboard only. If the user has backlight issues with the Touch
Bar display (on some models only), return to the list of
symptoms and select “Touch Bar Issues”.

1. Check System Preferences > Keyboard to see whether

the “Adjust keyboard brightness in low light” option is
available and checked. Refer to HT202310: Adjust the
brightness of your backlit keyboard.
2. The keyboard backlight is enabled only when the
ambient light sensor (ALS) detects low light conditions.
Check System Preferences > Displays to see whether
the “Automatically adjust brightness” option is selected.
Keyboard opernation is normal except for backlight. 3. Check ALS functionality by covering the sensor (located
Keyboard backlight is not detected in a darkened room. on the display assembly near the camera) with your
Keyboard backlight is uneven: some keys are dim or hand to simulate a dark room. Check whether the
one or more keys are bighter than the other. keyboard backlight brightness increases.
Part of keyboard is not backlit. 4. Keep the ALS covered and use controls to increase the
keyboard backlight level.
5. Important: Check for and apply the latest software and
firmware updates to the user’s computer. Retest for the
user’s original issue before continuing with further
troubleshooting. To determine if the user’s Mac needs
updating, refer to HT201260: Find out which macOS
your Mac is using. To update macOS, refer to
HT201541: How to update the software on your Mac.

If an update is available, perform the update on the

user’s computer and repeat this process until no further
updates are available. Then retest for the user’s original
issue before continuing with further troubleshooting.

6. Refer to TP1907: Common Troubleshooting Procedures

for Mac Computers with Apple Silicon before performing
further troubleshooting.

Deep Dive

Check Result Action Code Commodity

In AST 2, run the Keyboard test The issue cannot
suite and verify that the keyboard Yes be duplicated. ${nodeText.yesSymptomCode}
backlight illuminates at the
appropriate part of the test.
1.
Go to step 2.
No ${nodeText.noSymptomCode}
Does the keyboard backlight pass
testing?
 Check Result Action Code Commodity
Keyboard backlight flex cables Go to step 4.
Yes ${nodeText.yesSymptomCode}
connect from the top case to the
logic board. Each cable drives
part of the keyboard backlight (left
or right side), and on some
models, power to both sides is
supplied by a third cable.
2.
Follow Service Guide procedures Go to step 3.
No ${nodeText.noSymptomCode}
to locate all keyboard backlight
flex cable connectors on the logic
board and verify all cables are
present and connected.

Are all flex cables present?

If a keyboard backlight flex cable Issue resolved by
is missing, it may be under logic reseating
board. Remove logic board to keyboard
locate keyboard backlight flex Yes backlight flex ${nodeText.yesSymptomCode}
cable. cable. Verify
resolution.
Reseat cable firmly to logic board.
3.
Reassemble computer. Adjust
keyboard backlight using controls.
Cover ALS to activate keyboard
Go to step 4.
backlight in a well lit area. No ${nodeText.noSymptomCode}

Is keyboard backlight functioning?

Disconnect and inspect all Go to step 6.
Yes ${nodeText.yesSymptomCode}
keyboard backlight flex cables
and their connectors on the logic
board.

Check for damage on the flex

4. cables and the logic board
Go to step 5.
connectors. No ${nodeText.noSymptomCode}

Is there damage to any keyboard

backlight flex cable or any
connectors?
Issue resolved by
reseating
keyboard
Yes backlight flex ${nodeText.yesSymptomCode}
cables. Verify
resolution.

Replace the top

With all keyboard backlight flex
case assembly.
cables reseated to logic board
connectors, reassemble
Refer to the
computer.
Service Guide to
complete all
Retest in low light conditions to
5. applicable
activate keyboard backlight.
procedures and
Adjust keyboard backlight using
diagnostic suites
controls.
after part
No K10 KEYBOARD
replacement to
ensure that the
Is keyboard backlight functioning?
new part operates
properly with the
rest of the
system.

Verify that the

issue is resolved.
 Check Result Action Code Commodity

ESCALATION
Yes REQUIRED. ${nodeText.yesSymptomCode}
Contact CSS for
additional support
or a multipart
repair.

Determine whether damage is Replace the top

limited to any keyboard backlight case assembly.
flex cable (part of the top case),
or whether multiple parts are Refer to the
6.
damaged. Service Guide to
complete all
applicable
Is there damage to multiple parts? procedures and
diagnostic suites
after part
No K16 KEYBOARD
replacement to
ensure that the
new part operates
properly with the
rest of the
system.

Verify that the

issue is resolved.

The issue is
Yes resolved. ${nodeText.yesSymptomCode}
Restart the computer and verify
that the keyboard backlight is
functioning normally.

Run AST 2 Post-Repair

7. ESCALATION
Diagnostic suite if available, to
ensure no other issues remain. No REQUIRED. ${nodeText.noSymptomCode}
Contact CSS for
Is the issue resolved? additional support
or a multipart
repair.
Microphone Issues
Unlikely causes:

Likely Causes: Audio board, top case assembly.

Quick Check

Symptoms Quick Check

Important: Before performing any troubleshooting that
requires disassembling the computer, ensure that you have
installed the battery cover and disconnected the battery.

1. Go to System Preferences > Sound, and verify the

following:

Input tab:

Internal Microphone is available and selected for

sound input.
“Input volume” slider is not set to zero.

Output tab:

Internal Speakers is available and selected for

sound output.
“Output volume” is not muted or set to zero.
Microphone not working, but audio output is functional.
2. Go to System Preferences > Sound > Input tab, and
Microphone audio is garbled.
verify that the “Input level” indicator moves when
Internal microphone input cannot be selected. speaking into the microphone.
3. Check that no cables are inserted into the headphone
jack. Use an otoscope to visually inspect jack. Use
compressed air to clean and remove any debris.
4. Disconnect all peripheral devices and restart computer.
5. Important: Check for and apply the latest software and
firmware updates to the user’s computer. Retest for the
user’s original issue before continuing with further
troubleshooting. To determine if the user’s Mac needs
updating, refer to HT201260: Find out which macOS
your Mac is using. To update macOS, refer to
HT201541: How to update the software on your Mac. If
an update is available, perform the update on the user’s
computer and repeat this process until no further
updates are available. Then retest for the user’s original
issue before continuing with further troubleshooting.
6. Refer to TP1907: Common Troubleshooting Procedures
for Mac Computers with Apple Silicon before performing
further troubleshooting.

Deep Dive

Check Result Action Code Commodity

Run AST 2 Audio Test suite to The issue cannot
verify that built-in microphone Yes be duplicated. ${nodeText.yesSymptomCode}
detects expected audio test
patterns produced from each
1. speaker.
Go to step 2.
No ${nodeText.noSymptomCode}
Does the computer pass AST 2
Audio Test suite?
 Check Result Action Code Commodity
Disconnect any connected Go to step 3.
Yes ${nodeText.yesSymptomCode}
headphones or external speakers.
Go to System Preferences >
Sound > Input tab and verify that
Internal Microphone is available
2.
and selected for sound input. Go to step 4.
No ${nodeText.noSymptomCode}

Does System Preferences list

“External Microphone” instead?
Replace the audio
board.

Refer to the
Debris in, or damage to, the
Service Guide to
headphone jack can cause the
complete all
computer to become stuck in
applicable
External Microphone input mode.
procedures and
diagnostic suites
Use a lighted otoscope or
after part OTHER
magnifying glass to inspect for Yes M24
replacement to BOARD
3. damage or debris inside the jack.
ensure that the
new part operates
Use compressed air to clean and
properly with the
remove any debris.
rest of the
system.
Is there any damage to the
Verify that the
headphone jack?
issue is resolved.

Go to step 4.
No ${nodeText.noSymptomCode}
Follow Service Guide procedures Go to step 5.
Yes ${nodeText.yesSymptomCode}
to remove the bottom case and
disconnect the battery from the
logic board.

Disconnect the microphone flex

cable from the logic board.
4. Inspect the cable and connectors
Go to step 6.
on the logic board and No ${nodeText.noSymptomCode}
microphone flex cable for any
damage.

Did you find damage to this flex

cable or any connectors?
 Check Result Action Code Commodity
Microphone and
its flex cable are
part of top case
assembly.

Replace the top

case assembly.

Refer to the
Service Guide to
complete all
applicable
Yes procedures and K16 KEYBOARD
diagnostic suites
after part
Determine whether the damage is replacement to
located on the flex cable, or other ensure that the
parts. new part operates
5. properly with the
rest of the
Is the damage limited to the flex system.
cable?
Verify that the
issue is resolved.

ESCALATION
No REQUIRED. ${nodeText.noSymptomCode}
Contact CSS for
additional support
or a multipart
repair.

Go to step 7.
Yes ${nodeText.yesSymptomCode}
Microphone and
its flex cable are
part of top case
assembly.
Reconnect the microphone flex
Replace the top
cable to the logic board, verifying
case assembly.
that the connectors are all seated
properly.
Refer to the
Service Guide to
Retest by going to System
complete all
Preferences > Sound > Input tab,
6. applicable
and verifying that the input level
No procedures and K36 KEYBOARD
indicator moves when speaking
diagnostic suites
into the microphone.
after part
replacement to
ensure that the
Is the internal microphone
new part operates
recognized and functional?
properly with the
rest of the
system.

Verify that the

issue is resolved.
 Check Result Action Code Commodity
The issue was
resolved by
cleaning the audio
jack or reseating
the microphone
flex cable.

Refer to the
Service Guide to
complete all
applicable
procedures and
Yes ${nodeText.yesSymptomCode}
diagnostic suites
after part
replacement to
ensure that the
new part operates
properly with the
rest of the
system.
Run AST 2 Audio Test suite to
verify that built-in microphone Verify that the
detects expected audio test issue is resolved.
patterns produced from each
7. speaker. Microphone and
its flex cable are
part of top case
Does the computer pass AST 2 assembly.
Audio Test suite?
Replace the top
case assembly.

Refer to the
Service Guide to
complete all
applicable
No procedures and K36 KEYBOARD
diagnostic suites
after part
replacement to
ensure that the
new part operates
properly with the
rest of the
system.

Verify that the

issue is resolved.

Verify that the internal The issue is

microphone is available, selected, Yes resolved. ${nodeText.yesSymptomCode}
and functional, and that the input
level indicator moves when
speaking into the microphone.
Then record a sample audio file
and play it back to verify that it is
8. free of distortion. ESCALATION
No REQUIRED. ${nodeText.noSymptomCode}
Run AST 2 Post-Repair
Diagnostic suite if available, to Contact CSS for
ensure no other issues remain. additional support
or a multipart
repair.
Is the issue resolved?
Power Button or Touch ID Issues
Unlikely causes:

Likely Causes: Touch ID board.

Quick Check

Symptoms Quick Check

Important: Before performing any troubleshooting that
requires disassembling the computer, ensure that you have
installed the battery cover and disconnected the battery.

1. Restart the user’s computer. After starting up, the user’s

computer will first prompt for a passcode, not a
fingerprint, even if Touch ID is enabled. This is normal
behavior. The only time the computer will authenticate
using Touch ID is when waking from sleep, not when
starting up.
2. On the computer, have the user go to System
Preferences > Touch ID to verify that user has enrolled
at least one fingerprint. If no fingerprint is enrolled,
Touch ID will be unable to function as expected.
3. Also in System Preferences > Touch ID, verify that the
box next to Unlocking your Mac is checked. If it is not,
then Touch ID will not unlock the computer. Verify that
the box next to iTunes & App Store is checked. If it is
not, then Touch ID cannot be used to make purchases
in the iTunes Store, App Store, and iBooks Store. Refer
to HT207054: Use Touch ID on your Mac for more
information about these settings.
4. Ensure that the customer’s finger and the Touch ID
sensor are clean. Check for dirt, debris, oils, lotions, or
signs of damage. If necessary, clean the Touch ID
sensor and the area surrounding it on the user’s
computer using a clean microfiber cloth.
5. Check for cases or protective films. Remove them if they
are obstructing the Touch ID sensor or the area
surrounding it and then retest for Touch ID functionality.
6. Have the user try to enroll another fingerprint on the
same computer.
Power button does not click properly or at all. 7. Remember that the user’s finger needs to move slightly
Power button has stiff or spongy feel when pressed. during enrollment. Also, ensure that the user waits for
Touch ID is unable to read user’s fingerprint. the computer’s prompt before lifting a finger.
Unable to enroll a user’s finger in Touch ID. 8. If user’s finger does not reliably work on their computer,
Unable to unlock computer using Touch ID. try enrolling the user’s fingerprint on another known-
Unable to a make purchase using Apple Pay and Touch good computer.
ID. 9. Enroll your own finger with the user’s computer and
retest for Touch ID functionality. Remove any non-user
fingerprints from the computer when testing is complete
so that you do not inadvertently leave your biometric
information on a user’s computer.
10. Do not service or replace the computer for issues with a
specific finger or fingers. If the user has an issue with
certain fingers, explain that in some cases Touch ID
may be unable to match those fingers consistently. This
is usually caused by the readability of that fingerprint,
and the user can either try enrolling the fingerprint at a
later time, or use a different finger for Touch ID.

If you and the user are unable to enroll any fingerprints

on the computer, there is an issue with the Touch ID
sensor and the computer should be serviced.

11. Important: Check for and apply the latest software and
firmware updates to the user’s computer. Retest for the
user’s original issue before continuing with further
troubleshooting. To determine if the user’s Mac needs
updating, refer to HT201260: Find out which macOS
your Mac is using. To update macOS, refer to
 HT201541: How to update the software on your Mac.

If an update is available, perform the update on the

user’s computer and repeat this process until no further
updates are available. Then retest for the user’s original
issue before continuing with further troubleshooting.

12. Refer to TP1907: Common Troubleshooting Procedures

for Mac Computers with Apple Silicon before performing
further troubleshooting.

Deep Dive

Check Result Action Code Commodity

Identify the type of issue: Go to step 2.
A ${nodeText.yesSymptomCode}
A. Touch ID issues such as:

Unable to read user’s

fingerprint
Unable to enroll a user’s
fingerprint in Touch ID
Unable to unlock computer
using Touch ID
Unable to make a
purchase using Apple Pay
1.
and Touch ID Go to step 8.
B ${nodeText.noSymptomCode}
B. Power button issues such
as:

Power button does not

click properly or at all
Power button has a stiff or
spongy feel when pressed

Which issue is identified?

Run AST 2 Touch ID diagnostic Go to step 3.
Yes ${nodeText.yesSymptomCode}
suite on user’s computer.

Check diagnostic results to

verify the functionality of Touch
ID hardware.
2.
If AST 2 is not available, repeat Go to step 4.
No ${nodeText.noSymptomCode}
Quick Check steps to verify
Touch ID functionality.

Does the computer pass all

tests?
 Check Result Action Code Commodity
Repeat Quick Check steps to Issue cannot be
verify Touch ID functionality. Yes duplicated. ${nodeText.yesSymptomCode}

Touch ID is not responding as

expected if:

There are authentication

errors or failures on the
user’s computer when
attempting to use any
finger.
3.
Multiple people are having
Go to step 4.
problems enrolling any No ${nodeText.noSymptomCode}
fingerprint.
Registration process
cannot begin because the
computer cannot detect
any finger.

Is Touch ID responding as
expected?
Isolate the Touch ID issue to Intermittent Go to step 5.
${nodeText.yesSymptomCode}
one of the following symptoms: Response

Intermittent response to
4. finger
No Go to step 6.
No response to finger ${nodeText.noSymptomCode}
Response

Which issue affects Touch ID?

Check for and apply the latest Issue resolved by
software and firmware updates Yes updating macOS. ${nodeText.yesSymptomCode}
to the user’s computer.

Run AST 2 Touch ID diagnostic

suite on user’s computer to
5.
retest Touch ID after software
Go to step 6.
update. No ${nodeText.noSymptomCode}

Is the issue resolved after

software update?
Go to step 7.
Yes ${nodeText.yesSymptomCode}
Follow Service Guide Replace the
procedures to gain access to Touch ID board.
the Touch ID board in the top
case. Refer to the
Service Guide to
Disconnect the Touch ID board complete all
flex cable from the Audio Board. applicable
procedures and
Visually inspect the flex cable diagnostic suites
6.
and connectors for damage. after part
No M46 MPU
replacement to
Reconnect and reseat the ensure that the
Touch ID board flex cable to the new part
Audio Board. operates properly
with the rest of
the system.
Are you able to reseat this
cable? Verify that the
issue is resolved.
 Check Result Action Code Commodity
Issue resolved by
reseating Touch
Yes ID board flex ${nodeText.yesSymptomCode}
cable.

Replace the
Touch ID board.
Reassemble the computer.
Refer to the
Service Guide to
Run AST 2 Touch ID diagnostic
complete all
suite on user’s computer to
applicable
retest Touch ID after reseating
7. procedures and
the Touch ID board flex cable.
diagnostic suites
after part
No M46 MPU
replacement to
Is the issue resolved after
ensure that the
reseating cable?
new part
operates properly
with the rest of
the system.

Verify that the

issue is resolved.

Replace the top

case assembly.

Refer to the
Service Guide to
complete all
Inspect the opening on the top
applicable
case for the power button.
procedures and
diagnostic suites
Determine whether the opening
after part
is misshapen or deformed, Yes K16 KEYBOARD
replacement to
8. preventing proper button
ensure that the
operation.
new part
operates properly
with the rest of
Is the opening for the power
the system.
button damaged or deformed?
Verify that the
issue is resolved.

Go to step 9.
No ${nodeText.noSymptomCode}
 Check Result Action Code Commodity
Follow Service Guide Issue resolved by
procedures to remove the cleaning Touch
bottom case and the logic board Yes ID board area in ${nodeText.yesSymptomCode}
to gain access to the Touch ID top case.
board in the top case.

Follow Service Guide

procedures to remove the
Touch ID board. Inspect the gap
between the top case and the
Touch ID board for debris.

9. If any debris is found that may

interfere with power button
operation, use compressed air Go to step 10.
No ${nodeText.noSymptomCode}
to clean out the debris.

Follow Service Guide

procedures to reassemble the
computer and retest for both
power button and Touch ID
functionality.

Is the issue resolved?

Go to step 11.
Yes ${nodeText.yesSymptomCode}
Troubleshooting this issue
Order a Touch ID
completely requires a known-
shim kit.
good Touch ID shim kit.
10.
Return to this
No X03 PIECE PART
procedure when
Do you have immediate access
the kit is
to a Touch ID shim kit?
available.

A button that feels too loose or Issue resolved by

too stiff can be caused by adjusting Touch
installing an incorrect shim that Yes ID board shim ${nodeText.yesSymptomCode}
is too large or small. size.

If the button is not aligned, then

follow Service Guide procedures Replace the
to realign the Touch ID board in Touch ID board.
the top case.
Refer to the
If the button feels too loose or Service Guide to
has a spongy feel, then try a complete all
larger shim. applicable
11. procedures and
If the button feels too stiff or diagnostic suites
does not move, then try a after part
No M48 MPU
smaller shim. replacement to
ensure that the
Reinstall the same Touch ID new part
board using the new shim. operates properly
with the rest of
Reassemble the computer and the system.
retest for both power button and
Touch ID functionality. Verify that the
issue is resolved.

Is the issue resolved?

 Check Result Action Code Commodity
The issue is
Yes resolved. ${nodeText.yesSymptomCode}

Verify that the Touch ID or

power button issue is no longer
present

Run AST 2 Post-Repair

12. ESCALATION
Diagnostic suite if available, to
ensure no other issues remain. No REQUIRED. ${nodeText.noSymptomCode}

Contact CSS for

Is the issue resolved? additional
support or a
multipart repair.
Touch Bar Issues
Unlikely causes:

Likely Causes: Top case assembly

Quick Check

Symptoms Quick Check

Important: Before performing any troubleshooting that
requires disassembling the computer, ensure that you have
installed the battery cover and disconnected the battery.

Note: This procedure is intended for display and touch

response issues with the Touch Bar display only. If the user
has display issues with the main display, return to the list of
symptoms and select “Display Functional Issues”.

1. The Touch Bar backlight should change brightness

when the ambient light sensor (ALS) detects low light
conditions. Check System Preferences > Displays to see
whether the “Automatically adjust brightness” option is
selected.
2. Check ALS functionality by covering the sensor (located
on the display assembly near the camera) with your
hand to simulate a dark room. Check whether the Touch
Bar backlight brightness increases.
3. Important: Check for and apply the latest software and
firmware updates to the user’s computer. Retest for the
user’s original issue before continuing with further
Touch Bar image quality issues. troubleshooting. To determine if the user’s Mac needs
Touch Bar touch response issues. updating, refer to HT201260: Find out which macOS
Touch Bar functionaily issues. your Mac is using. To update macOS, refer to
HT201541: How to update the software on your Mac.

If an update is available, perform the update on the

user’s computer and repeat this process until no further
updates are available. Then retest for the user’s original
issue before continuing with further troubleshooting.

4. Refer to TP1907: Common Troubleshooting Procedures

for Mac Computers with Apple Silicon before performing
further troubleshooting.
5. Refer to the following articles for information about the
Touch Bar:

HT207055: How to use the Touch Bar on your MacBook

Pro
HT207240: How to use function keys on MacBook Pro
with Touch Bar
HT207358: How to use the Escape button on the Touch
Bar on your MacBook Pro
HT207258: How to use accessibility features with Touch
Bar on your MacBook Pro

Deep Dive

Check Result Action Code Commodity

Run all relevant AST 2 diagnostic The issue cannot
suites to verify the presence of Yes be duplicated. ${nodeText.yesSymptomCode}
the Touch Bar, Touch Bar display,
and touch functionality. Examine
1.
diagnostic results.
Go to step 2.
No ${nodeText.noSymptomCode}

Does the computer pass all tests?

 Check Result Action Code Commodity
Thoroughly clean the Touch Bar The issue was
surface to remove any dust or resolved by
debris. cleaning the
Yes ${nodeText.yesSymptomCode}
Touch Bar. Verify
Examine the cleaned Touch Bar resolution.
2.
and try to reproduce the issue.

Go to step 3.
No ${nodeText.noSymptomCode}
Is the issue resolved by cleaning
the Touch Bar?
Replace the top
case assembly.
Shut down the unit and examine
Refer to the
the area of the Touch Bar that is
Service Guide to
affected by the symptom under a
complete all
bright light source.
applicable
procedures and
Check that the affected area is
diagnostic suites
not damaged by scratches, pits,
after part
or damage to the display coating. Yes K55 KEYBOARD
replacement to
3.
Refer to TP1151: ensure that the
new part operates
Visual/Mechanical Inspection
properly with the
(VMI) Guide for Mac - Table of
rest of the
Contents for more information.
system.

Verify that the

Does the Touch Bar surface
issue is resolved.
appear damaged?
Go to step 4.
No ${nodeText.noSymptomCode}
Follow Service Guide procedures Go to step 5.
Yes ${nodeText.yesSymptomCode}
to remove the bottom case and
disconnect the battery from the
logic board.

Disconnect and inspect the Touch

Bar touch and display flex cables
and their connectors, looking for
4. connector or cable damage.
Go to step 6.
No ${nodeText.noSymptomCode}
Also check for damage on the
logic board Touch Bar flex
connectors.

Did you find damage to any flex

cable or connectors?
 Check Result Action Code Commodity
Replace the top
case assembly.

Refer to the
Service Guide to
complete all
applicable
procedures and
diagnostic suites
after part
Yes K16 KEYBOARD
replacement to
ensure that the
new part operates
Determine whether the damage is properly with the
located on the flex cable, or other rest of the
parts. system.
5.
Verify that the
Is the damage limited to the flex issue is resolved.
cable?

ESCALATION
No REQUIRED. ${nodeText.noSymptomCode}

Contact CSS for

additional support
or a multipart
repair.

The issue was

resolved by
reseating the
Yes Touch Bar flex ${nodeText.yesSymptomCode}
cables. Verify
resolution.
Reconnect the Touch Bar touch
and display flex cables to the Replace the top
logic board, verifying that the case assembly.
connections are all seated
properly. Refer to the
Service Guide to
Reassemble the computer, then complete all
6. run all relevant AST 2 diagnostic applicable
suites to verify the presence of procedures and
the Touch Bar, Touch Bar display, diagnostic suites
and touch functionality. Examine after part
No K99 KEYBOARD
diagnostic results. replacement to
ensure that the
new part operates
Does the computer pass all tests? properly with the
rest of the
system.

Verify that the

issue is resolved.
 Check Result Action Code Commodity
The issue is
Yes resolved. ${nodeText.yesSymptomCode}

Verify that the Touch Bar issue or

anomaly is no longer present.

Run AST 2 Post-Repair

7. Diagnostic suite if available, to ESCALATION
ensure no other issues remain. REQUIRED.
No ${nodeText.noSymptomCode}

Contact CSS for

Is the issue resolved? additional support
or a multipart
repair.
Trackpad Issues
Unlikely causes:

Likely Causes: Trackpad.

Quick Check

Symptoms Quick Check

Important: Before performing any troubleshooting that
requires disassembling the computer, ensure that you have
installed the battery cover and disconnected the battery.

1. Check for environmental factors such as humidity, hand

lotion, or jewelry. Check to see whether the user is
touching the trackpad simultaneously with both hands.
2. With the computer off, clean the trackpad surface using
a clean, dry, lint-free cloth.
3. In System Preferences > Accessibility/Universal Access,
disable all assisted “Keyboard” and “Mouse & Trackpad”
settings. Retest trackpad functionality.
4. In System Preferences > Trackpad, check and adjust
Click pressure and Trackpad speed. Too-high or too-low
settings may be perceived as trackpad issues.
Cursor does not move with trackpad input.
5. Disconnect all Bluetooth devices. In System Preferences
Multi-Touch features are inoperable. > Bluetooth, click the ‘X’ button next to every device.
Trackpad does not respond to clicks.
6. Important: Check for and apply the latest software and
Trackpad has Haptic feedback issues.
firmware updates to the user’s computer. Retest for the
user’s original issue before continuing with further
troubleshooting. To determine if the user’s Mac needs
updating, refer to HT201260: Find out which macOS
your Mac is using. To update macOS, refer to
HT201541: How to update the software on your Mac.

If an update is available, perform the update on the

user’s computer and repeat this process until no further
updates are available. Then retest for the user’s original
issue before continuing with further troubleshooting.

7. Refer to TP1907: Common Troubleshooting Procedures

for Mac Computers with Apple Silicon before performing
further troubleshooting.

Deep Dive

Check Result Action Code Commodity

Run AST 2 Trackpad diagnostic Go to step 5.
Yes ${nodeText.yesSymptomCode}
suite.

The diagnostic is Multi-Touch

capable and will instruct you to
touch every part of the trackpad
1.
surface to verify its Multi-Touch Go to step 2.
No ${nodeText.noSymptomCode}
functionality.

Does the computer pass Trackpad

diagnostic suite?
 Check Result Action Code Commodity
Follow Service Guide procedures Go to step 3.
Yes ${nodeText.yesSymptomCode}
to remove the bottom case and
disconnect the battery from the
logic board.

Disconnect and inspect the

trackpad or IPD flex cable and its
connectors, looking for connector
or cable damage.
2.
Go to step 4.
No ${nodeText.noSymptomCode}
Also check for damage on the
trackpad, keyboard, and logic
board keyboard or IPD flex
connectors.

Did you find damage to this flex

cable or any connectors?
Replace the
trackpad flex
cable or IPD flex
cable (depending
on model).

Refer to the
Service Guide to
complete all
applicable
procedures and INTERNAL
Yes X03
diagnostic suites CABLE
after part
replacement to
Determine whether the damage is ensure that the
located on the flex cable, or other new part operates
parts. properly with the
3. rest of the system.
Is the damage limited to the flex Verify that the
cable? issue is resolved.

ESCALATION
No REQUIRED. ${nodeText.noSymptomCode}

Contact CSS for

additional support
or a multipart
repair.
 Check Result Action Code Commodity
Issue resolved by
reseating
trackpad flex
cable or IPD flex
cable (depending
on model).

Refer to the
Carefully reinstall and reseat the Service Guide to
trackpad or IPD flex cable. complete all
applicable
Reassemble the computer and Yes procedures and ${nodeText.yesSymptomCode}
4. run diagnostics again. diagnostic suites
after part
replacement to
Does computer pass Trackpad ensure that the
Diagnostic? new part operates
properly with the
rest of the system.

Verify that the

issue is resolved.

Go to step 5.
No ${nodeText.noSymptomCode}
Instead of a standard button, this Go to step 6.
Yes ${nodeText.yesSymptomCode}
trackpad uses a force sensor to
sense clicks, and a linear actuator
to simulate the feeling of a click.

Run AST 2 Trackpad Calibration

Check suite to verify the proper
functionality of these components,
as well as to recalibrate them if
Replace the
necessary.
trackpad.
Refer to TP1314: Trackpad
Refer to the
Calibration Check for instructions.
Service Guide to
complete all
Important: The calibration check is
applicable
a very sensitive diagnostic. It
procedures and
requires the use of 200 g and 800
5. diagnostic suites
g weights, and must be run on a
No after part K99 MOUSE
very stable, flat, and undisturbed
replacement to
work surface. Disruptions to the
ensure that the
work surface or misplacement of
new part operates
the weights may cause failures or
properly with the
incorrectly calibrate the trackpad.
rest of the system.
If the computer fails diagnostic on
Verify that the
the first try, it is a good idea to run
issue is resolved.
the diagnostic again after verifying
proper weight placement, and that
there is no disturbance to the work
surface.

Does the computer pass Trackpad

Calibration Check?
 Check Result Action Code Commodity
Issue resolved.
Yes Verify resolution. ${nodeText.yesSymptomCode}

After running Trackpad Calibration

Check, verify the functionality of
the trackpad, since recalibration ESCALATION
may have occurred. REQUIRED.
6.
No If you suspect a ${nodeText.noSymptomCode}
Is the trackpad functioning problem even
properly? though the
computer passed
all trackpad
diagnostics,
contact CSS for
additional support.

Check trackpad functionality, The issue is

including Multi-Touch, click, Yes resolved. ${nodeText.yesSymptomCode}
secondary click, and Force click.

For full verification, run the

following AST 2 diagnostics
suites:

Trackpad (Multi-Touch
7. ESCALATION
surface test)
Trackpad Calibration Check No REQUIRED. ${nodeText.noSymptomCode}

Run AST 2 Post-Repair Contact CSS for

Diagnostic suite if available, to additional support
ensure no other issues remain. or a multipart
repair.

Is the issue resolved?

Speaker or Headphone Jack Issues
Unlikely causes:

Likely Causes: Audio board, speaker set.

Quick Check

Symptoms Quick Check

Important: Before performing any troubleshooting that
requires disassembling the computer, ensure that you have
installed the battery cover and disconnected the battery.

1. Refer to HT203186: If the internal speakers on your Mac

aren't working.
2. Go to System Preferences > Sound, and verify the
following:

Input tab:

Internal Microphone is available and selected for

sound input.
“Input volume” slider is not set to zero.

Output tab:

Internal Speakers is available and selected for

sound output.
No sound from headphone jack. “Output volume” is not muted or set to zero.
No sound from left or right speakers.
Sound is distorted, fuzzy, or crackly. 3. Go to System Preferences > Sound > Input tab, and
Symptom only occurs with internal speakers. verify that the “Input level” indicator moves when
Symptom only occurs with external speakers or speaking into the microphone.
headphones. 4. Check that no cables are inserted into the headphone
jack. Use an otoscope to visually inspect jack. Use
compressed air to clean and remove any debris.
5. Disconnect all peripheral devices and restart computer.
6. Important: Check for and apply the latest software and
firmware updates to the user’s computer. Retest for the
user’s original issue before continuing with further
troubleshooting. To determine if the user’s Mac needs
updating, refer to HT201260: Find out which macOS
your Mac is using. To update macOS, refer to
HT201541: How to update the software on your Mac.

If an update is available, perform the update on the

user’s computer and repeat this process until no further
updates are available. Then retest for the user’s original
issue before continuing with further troubleshooting.

7. Refer to TP1907: Common Troubleshooting Procedures

for Mac Computers with Apple Silicon before performing
further troubleshooting.

Deep Dive

Check Result Action Code Commodity

Run AST 2 Audio Test suite to The issue cannot
verify that left and right speakers Yes be duplicated. ${nodeText.yesSymptomCode}
produce expected audio test
patterns from each speaker.
1.
Go to step 2.
No ${nodeText.noSymptomCode}
Does the computer pass AST 2
Audio Test suite?
 Check Result Action Code Commodity
Disconnect any connected Go to step 3.
Yes ${nodeText.yesSymptomCode}
headphones or external
speakers. Go to System
Preferences > Sound > Output
tab and verify that Internal
2. Speaker is available and selected
Go to step 4.
for sound output. No ${nodeText.noSymptomCode}

Does System Preferences list

“Headphones” instead?
Replace the audio
board.

Debris in, or damage to, the Refer to the

headphone jack can cause the Service Guide to
computer to become stuck in complete all
Headphone or External Speaker applicable
mode. procedures and
diagnostic suites
Use a lighted otoscope or after part OTHER
Yes M24
magnifying glass to inspect for replacement to BOARD
3.
damage or debris inside the jack. ensure that the
new part operates
Use compressed air to clean and properly with the
remove any debris. rest of the
system.

Is there any damage to the Verify that the

headphone jack? issue is resolved.

Go to step 4.
No ${nodeText.noSymptomCode}
Follow Service Guide procedures Go to step 5.
Yes ${nodeText.yesSymptomCode}
to remove the bottom case and
disconnect the battery from the
logic board.

Disconnect the audio board flex

4. cable. Inspect the cable and
Go to step 7.
connectors on the audio board No ${nodeText.noSymptomCode}
flex cable for any damage.

Did you find damage to this flex

cable or any connectors?
Go to step 6.
Yes ${nodeText.yesSymptomCode}

Determine whether the damage is

located on the flex cable, or other
parts.
5. ESCALATION
No REQUIRED. ${nodeText.noSymptomCode}
Is the damage limited to the flex
cable? Contact CSS for
additional support
or a multipart
repair.
 Check Result Action Code Commodity
Replace the audio
board flex cable.

Refer to the
Service Guide to
complete all
applicable
procedures and
diagnostic suites
after part INTERNAL
Yes X03
replacement to CABLE
ensure that the
new part operates
properly with the
rest of the
Some notebook models have a system.
replaceable audio board flex
cable and some models require Verify that the
replacement of the audio board. issue is resolved.
Refer to the Service Guide for
6.
more information. Replace the audio
board.

Is the audio board flex cable Refer to the

replaceable in this model? Service Guide to
complete all
applicable
procedures and
diagnostic suites
after part OTHER
No M09
replacement to BOARD
ensure that the
new part operates
properly with the
rest of the
system.

Verify that the

issue is resolved.

Reconnect the audio board flex Go to step 8.

Yes ${nodeText.yesSymptomCode}
cable, verifying that the
connectors are all seated
properly.

7. Test the audio output from

Go to step 10.
internal speakers. No ${nodeText.noSymptomCode}

Can you hear audio through the

internal speakers?
 Check Result Action Code Commodity
Go to step 9.
Yes ${nodeText.yesSymptomCode}
Replace the audio
board.

Refer to the
Connect known-good Service Guide to
headphones or external speakers complete all
to test the output from the applicable
headphone jack. Verify you can procedures and
hear audio. diagnostic suites
8.
after part OTHER
No M09
replacement to BOARD
Can you hear audio through the ensure that the
headphones or external new part operates
speakers? properly with the
rest of the
system.

Verify that the

issue is resolved.

The issue was

resolved by
cleaning the
headphone jack
or reseating the
audio board flex
cable.

Refer to the
Service Guide to
Run AST 2 Audio Test suite to
complete all
verify that left and right speakers
applicable
produce expected audio test
Yes procedures and ${nodeText.yesSymptomCode}
patterns from each speaker.
9. diagnostic suites
after part
replacement to
Does the computer pass AST 2
ensure that the
Audio Test suite?
new part operates
properly with the
rest of the
system.

Verify that the

issue is resolved.

Go to step 10.
No ${nodeText.noSymptomCode}
Follow Service Guide procedures Go to step 11.
Yes ${nodeText.yesSymptomCode}
to remove the bottom case and
disconnect the battery from the
logic board.

Locate speaker connections on

logic board. Disconnect and
inspect both speaker cable
connectors and corresponding
connectors on logic board for
10.
damage. Go to step 12.
No ${nodeText.noSymptomCode}
Reconnect the left and right
speakers to the logic board,
verifying that the connections are
all seated properly.

Did you find damage to speakers

or logic board connector?
 Check Result Action Code Commodity
Speakers are
replaced as a
matched set.
Replace speakers
with a matched-
pair replacement
kit.

Refer to the
Service Guide to
complete all
applicable
OTHER
Yes procedures and X03
ELECTRIC
diagnostic suites
after part
Determine whether damage is on replacement to
the logic board, speakers, or ensure that the
both. new part operates
11. properly with the
rest of the
Is the damage limited to system.
speakers?
Verify that the
issue is resolved.

ESCALATION
No REQUIRED. ${nodeText.noSymptomCode}
Contact CSS for
additional support
or a multipart
repair.

The issue was

resolved by
Yes reseating cables. ${nodeText.yesSymptomCode}
Verify resolution.

Speakers are
With speaker connectors
replaced as a
reseated to logic board, verify that
matched set.
you can hear audio through
Replace speakers
internal speakers.
with a matched-
pair replacement
In System Preferences > Sound >
kit.
Output tab, adjust Balance slider
to check left and right speaker
Refer to the
channel separation.
Service Guide to
12.
complete all
Play music with high and low
applicable
tones to check bass and tweeter OTHER
No procedures and X08
performance of left and right ELECTRIC
diagnostic suites
speakers.
after part
replacement to
ensure that the
Do internal speakers present full
new part operates
range of expected audio
properly with the
performance, without distortion?
rest of the
system.

Verify that the

issue is resolved.
 Check Result Action Code Commodity
The issue is
Connect and disconnect Yes resolved. ${nodeText.yesSymptomCode}
headphones or external
speakers. Verify that audio can
be played through both external
and internal speakers, and that
sound is clear and free of
distortion.
13. ESCALATION
Run AST 2 Post-Repair No REQUIRED. ${nodeText.noSymptomCode}
Diagnostic suite if available, to
ensure no other issues remain. Contact CSS for
additional support
or a multipart
Is the issue resolved? repair.
USB-C and Thunderbolt Issues
Unlikely causes:

Likely Causes: I/O board, top case assembly.

Quick Check

Symptoms Quick Check

Important: Before performing any troubleshooting that
requires disassembling the computer, ensure that you have
installed the battery cover and disconnected the battery.

1. Verify that the user is not exceeding the specified

maximum number of supported external USB-C devices
or displays for this model. Two external displays are
supported.
2. Refer to HT201163: About USB on Mac computers.
3. Important: Check for and apply the latest software and
firmware updates to the user’s computer. Retest for the
user’s original issue before continuing with further
troubleshooting. To determine if the user’s Mac needs
updating, refer to HT201260: Find out which macOS
USB-C devices are not recognized or not powered when your Mac is using. To update macOS, refer to
connected to computer's USB-C ports.
HT201541: How to update the software on your Mac. If
External Thunderbolt devices or displays are not
an update is available, perform the update on the user’s
recognized when connected to computer's USB-C ports.
computer and repeat this process until no further
External HDMI display is not recognized when
updates are available. Then retest for the user’s original
connected to computer's USB-C ports, using an adapter.
issue before continuing with further troubleshooting.
4. Also check for adapter firmware updates by leaving the
user’s adapter connected to the computer while running
software update. If an update is available, update the
adapter’s firmware before proceeding further, and retest
for USB-C connectivity issues.
5. Refer to TP1907: Common Troubleshooting Procedures
for Mac Computers with Apple Silicon before performing
further troubleshooting.
6. Refer to the following articles to learn more about
Thunderbolt connectivity in this computer:

HT207443: Adapters for the Thunderbolt 3 (USB-C) or

USB-C port on your Mac or iPad Pro

Deep Dive

Check Result Action Code Commodity

Inspect all USB-C ports and top Go to step 2.
Yes ${nodeText.yesSymptomCode}
case openings on the user’s
computer for any signs of
deformation, damage, or debris
that may be blocking the
connection. Use compressed air
to clear any obstructions or
debris.
1.
Go to step 3.
No ${nodeText.noSymptomCode}
Important: Do not use any metal
objects to clear debris or
obstructions, as this can short the
connector and cause damage.

Is any USB-C port damaged?

 Check Result Action Code Commodity
Replace the top
case assembly.

Refer to the
Service Guide to
complete all
applicable
procedures and
diagnostic suites
after part
Yes K16 KEYBOARD
replacement to
ensure that the
new part operates
properly with the
rest of the
Inspect the opening on the top system.
case for the USB-C port.
Determine whether the opening is Verify that the
misshapen or deformed, issue is resolved.
preventing proper insertion of the
2.
USB plugs. Replace the I/O
board.

Is the opening for the USB-C port Refer to the

damaged or deformed? Service Guide to
complete all
applicable
procedures and
diagnostic suites
after part OTHER
No M24
replacement to BOARD
ensure that the
new part operates
properly with the
rest of the
system.

Verify that the

issue is resolved.
 Check Result Action Code Commodity
Connect the user’s computer to a Go to step 5.
Yes ${nodeText.yesSymptomCode}
known-good Apple USB-C power
adapter with a known-good Apple
USB-C charging cable that is the
correct type for the user’s
computer.

Connect the power adapter to a

known-good electrical outlet.

Check that the computer

recognizes the power adapter.

The computer should turn on

automatically if it is off when the
3. power adapter is connected.
Go to step 4.
No ${nodeText.noSymptomCode}
Verify in System Information >
Power > AC Charger Information
that the computer recognizes the
power adapter.

Test both orientations of the

connector.

Repeat for all USB-C ports.

Does the computer recognize the

power adapter, turn on, and begin
to charge?
Follow Service Guide procedures Go to step 5.
Yes ${nodeText.yesSymptomCode}
to remove the bottom case and
disconnect the battery from the
logic board.

Disconnect then reconnect the I/O

Replace the I/O
board that is related to the
board.
affected USB-C port to reseat the
connection to the logic board.
Refer to the
Reassemble the computer.
Service Guide to
complete all
Connect the user’s computer to a
applicable
known-good power adapter and
procedures and
charging cable that is connected
diagnostic suites
4. to a known-good electrical outlet.
after part OTHER
No M21
replacement to BOARD
The computer should turn on
ensure that the
automatically if it is off when the
new part operates
power adapter is connected.
properly with the
rest of the
Verify in System Information >
system.
Power > AC Charger Information
that the computer recognizes the
Verify that the
power adapter.
issue is resolved.

Does the computer recognize the

power adapter, turn on, and begin
to charge?
 Check Result Action Code Commodity
Go to step 6.
Yes ${nodeText.yesSymptomCode}
Replace the I/O
board.
Connect a known-good USB-C
device, such as an external disk,
Refer to the
to the USB-C port on the
Service Guide to
computer.
complete all
applicable
Verify in System Information >
procedures and
USB that the device is detected.
diagnostic suites
5.
after part OTHER
Test both orientations of the No M37
replacement to BOARD
connector.
ensure that the
new part operates
Repeat for all USB-C ports.
properly with the
rest of the
system.
Is the USB-C device detected?
Verify that the
issue is resolved.

Go to step 7.
Yes ${nodeText.yesSymptomCode}
Replace the I/O
Connect a known-good
board.
Thunderbolt device such as an
external disk to the same USB-C
Refer to the
port on the computer.
Service Guide to
complete all
Verify in System Information >
applicable
Thunderbolt that the device is
procedures and
detected.
diagnostic suites
6.
after part OTHER
Test both orientations of the No M15
replacement to BOARD
connector.
ensure that the
new part operates
Repeat for all USB-C ports.
properly with the
rest of the
system.
Is the Thunderbolt device
detected?
Verify that the
issue is resolved.
 Check Result Action Code Commodity
Connect a known-good external The issue is
Thunderbolt or HDMI display to isolated to the
the user’s computer (using a user’s USB-C or
compatible adapter). Yes Thunderbolt ${nodeText.yesSymptomCode}
peripheral or
If the display is equipped with adapter.
internal speakers, also verify
audio output.
Replace the I/O
On the user’s computer, in
board.
System Preferences > Sound >
Output, select the external display
Refer to the
for sound output.
Service Guide to
complete all
On the display, verify that the
7. applicable
correct input has been selected.
procedures and
diagnostic suites
Verify that a good image appears
after part OTHER
on the external display. No M37
replacement to BOARD
ensure that the
Test the audio output using more
new part operates
than one application or website.
properly with the
rest of the
Test both orientations of the
system.
connector.
Verify that the
Repeat for all USB-C ports.
issue is resolved.

Do all test perform as expected?

The issue is
Yes resolved. ${nodeText.yesSymptomCode}
Confirm that known-good USB
and Thunderbolt devices are
functional and recognized when
connected to all USB-C ports on
the computer, in both orientations.
8. ESCALATION
Run AST 2 Post-Repair
Diagnostic suite if available, to No REQUIRED. ${nodeText.noSymptomCode}
ensure no other issues remain.
Contact CSS for
additional support
Is the issue resolved? or a multipart
repair.
Computer Feels Unusually Warm or has Unusual Odors
Unlikely causes:

Likely Causes: Battery, fan, IPD flex cable, logic board, top case assembly, trackpad.

Quick Check

Symptoms Quick Check

Important: Before performing any troubleshooting that
requires disassembling the computer, ensure that you have
installed the battery cover and disconnected the battery.

1. Disconnect all peripheral devices and restart computer.

2. Verify the temperature issue with the computer resting
on a hard, flat surface. Note: Use this opportunity to
educate the user about inappropriate work surfaces that
may cause the computer to overheat. Refer to article
HT201640: Keep your Mac notebook within acceptable
operating temperatures.
3. Compare the computer’s operating temperature to a
known-good, similarly configured computer.
4. Be aware that new computers will run hotter and louder
during initial setup and Spotlight indexing. This is normal
behavior and is not considered a service issue.
5. Check for runaway applications using the information in
HT203184: See how apps affect Mac performance,
battery runtime, temperature, and fan activity. Follow the
instructions to halt any processes that are using
excessive system resources.
6. Processor-intensive or graphics-intensive applications
and system processes may cause the bottom case to
Computer feels unusually warm.
feel warm. Use Activity Monitor to identify these types of
Computer or power adapter emits a burning, smoky, or
applications and explain the issue to the user.
other unusual odor.
Excessive fan noise. 7. Important: Check for and apply the latest software and
firmware updates to the user’s computer. Retest for the
user’s original issue before continuing with further
troubleshooting. To determine if the user’s Mac needs
updating, refer to HT201260: Find out which macOS
your Mac is using. To update macOS, refer to
HT201541: How to update the software on your Mac.

If an update is available, perform the update on the

user’s computer and repeat this process until no further
updates are available. Then retest for the user’s original
issue before continuing with further troubleshooting.

8. Inspect the enclosure and components for obvious signs

of burning or smoky residue. Check the rear vents,
keyboard, slots, and ports, as well as the power adapter,
USB-C connector, and charging cable.
9. Clean the enclosure to eliminate any causes due to
external contamination.
10. Verify that the vents allow unobstructed airflow into and
out of the computer.
11. Refer to TP1907: Common Troubleshooting Procedures
for Mac Computers with Apple Silicon before performing
further troubleshooting.

Deep Dive
 Check Result Action Code Commodity

ESCALATION
REQUIRED.

Contact CSS for

Determine whether this is a
safety-related
safety issue.
issues. Refer to
article OP44:
Do not perform procedures that
Yes Handling ${nodeText.yesSymptomCode}
can be a safety risk to you or the
1. Potential Product
user.
Safety Issues.

Have you identified a safety Retail: Document

issue? the issue and
escalate following
the steps in
RS60: Product
Safety
Escalations.

Go to step 2.
No ${nodeText.noSymptomCode}
Determine if the computer is Go to step 3.
Yes ${nodeText.yesSymptomCode}
unusually warm or has unusual
odors:

2. A. Unusually warm
Go to step 19.
B. Unusual odors No ${nodeText.noSymptomCode}

Which issue is identified?

While connected to the user’s Go to step 4.
Yes ${nodeText.yesSymptomCode}
power adapter and charging
cable, run AST 2 Mac Resource
Inspector diagnostic suite (MRI)
to gather diagnostic information
about the computer.

3. MRI will report a failure if any

Go to step 5.
sensors are not detected or are No ${nodeText.noSymptomCode}
exceeding expected thermal
values.

Does the computer pass all MRI

tests?
The computer
passed all
thermal checks
Run AST 2 Cooling System and is operating
Diagnostic (CSD) diagnostics within
suite. specifications.
Verify correct
CSD works like a stress test on operation and
the computer, gathering refer the
Yes ${nodeText.yesSymptomCode}
information about the thermal customer to
4.
performance while various HT201640: Keep
components are under heavy your Mac
use.
notebook within
acceptable
operating
Does the computer pass all CSD
temperatures.
tests?

Go to step 5.
No ${nodeText.noSymptomCode}
 Check Result Action Code Commodity
A disconnected or malfunctioning Go to step 6.
Yes ${nodeText.yesSymptomCode}
fan will prevent proper cooling
and may cause thermal sensors
to exceed expected values. An
obstructed fan or heat sink may
also cause excessive fan noise.

Check diagnostic results for fan

motor failures.
5.
Go to step 10.
Note: Some computer models do No ${nodeText.noSymptomCode}
not have a fan. Reply ‘NO’ to skip
this question and continue
troubleshooting for models
without a fan.

Did diagnostics report any fan

motor test failure?
Follow Service Guide procedures Go to step 7.
Yes ${nodeText.yesSymptomCode}
to remove the bottom case and
disconnect the battery from the
logic board.

Disconnect and inspect the fan

flex cable and its connectors,
looking for connector or cable
6.
damage. Go to step 8.
No ${nodeText.noSymptomCode}
Also check for damage on the
logic board fan flex connectors.

Did you find damage to this flex

cable or any connectors?
Replace the
trackpad flex
cable or IPD flex
cable (depending
on model).

Refer to the
Service Guide to
complete all
applicable
procedures and
INTERNAL
Yes diagnostic suites X03
CABLE
after part
replacement to
Determine whether the damage ensure that the
is located on the flex cable, or new part operates
other parts. properly with the
7. rest of the
system.
Is the damage limited to the flex
cable? Verify that the
issue is resolved.

ESCALATION
No REQUIRED. ${nodeText.noSymptomCode}

Contact CSS for

additional support
or a multipart
repair.
 Check Result Action Code Commodity
Carefully reseat the fan flex cable Go to step 9.
Yes ${nodeText.yesSymptomCode}
into its connector.

Reassemble the computer and Issue resolved by

8. run diagnostics again. reseating fan flex
No cable. Verify ${nodeText.noSymptomCode}
resolution.
Do diagnostics still report a fan
failure?
Replace the fan.

Refer to the
Service Guide to
complete all
applicable
procedures and
Remove the fan to reveal inner
diagnostic suites
side of heat sink. Use an ESD-
after part
safe vacuum to remove dust and OTHER
Yes replacement to X22
debris from heat sink and fan. ELECTRIC
ensure that the
new part operates
9. Reassemble the computer and
properly with the
run diagnostics again.
rest of the
system.
Do diagnostics still report a fan
Verify that the
failure?
issue is resolved.

Issue resolved by
cleaning fan and
No heat sink. Verify ${nodeText.noSymptomCode}
resolution.

Check diagnostic results for Go to step 11.

Yes ${nodeText.yesSymptomCode}
trackpad thermal sensor errors.
10.
Go to step 15.
No ${nodeText.noSymptomCode}
Did diagnostics report any
trackpad thermal sensor errors?
Run AST 2 Trackpad diagnostic Go to step 15.
Yes ${nodeText.yesSymptomCode}
suite.

The diagnostic is Multi-Touch

capable and will instruct you to
touch every part of the trackpad
11.
surface to verify its Multi-Touch Go to step 12.
No ${nodeText.noSymptomCode}
functionality.

Does the computer pass

Trackpad diagnostic suite?
Follow Service Guide procedures Go to step 13.
Yes ${nodeText.yesSymptomCode}
to remove the bottom case and
disconnect the battery from the
logic board.

Disconnect and inspect the

trackpad or IPD flex cable and its
connectors, looking for connector
or cable damage.
12.
Go to step 14.
No ${nodeText.noSymptomCode}
Also check for damage on the
trackpad, keyboard, and logic
board keyboard or IPD flex
connectors.

Did you find damage to this flex

cable or any connectors?
 Check Result Action Code Commodity
Replace the
trackpad flex
cable or IPD flex
cable (depending
on model).

Refer to the
Service Guide to
complete all
applicable
procedures and
INTERNAL
Yes diagnostic suites X03
CABLE
after part
replacement to
Determine whether the damage ensure that the
is located on the flex cable, or new part operates
other parts. properly with the
13. rest of the
system.
Is the damage limited to the flex
cable? Verify that the
issue is resolved.

ESCALATION
No REQUIRED. ${nodeText.noSymptomCode}
Contact CSS for
additional support
or a multipart
repair.
 Check Result Action Code Commodity
Issue resolved by
reseating
trackpad flex
cable or IPD flex
cable (depending
on model).

Refer to the
Service Guide to
complete all
applicable
procedures and
Yes ${nodeText.yesSymptomCode}
diagnostic suites
after part
replacement to
ensure that the
new part operates
properly with the
Carefully reinstall and reseat the
rest of the
trackpad or IPD flex cable.
system.
Reassemble the computer and
Verify that the
14. run diagnostics again.
issue is resolved.

Replace the
Does computer pass Trackpad
trackpad.
Diagnostic?
Refer to the
Service Guide to
complete all
applicable
procedures and
diagnostic suites
after part
No K85 MOUSE
replacement to
ensure that the
new part operates
properly with the
rest of the
system.

Verify that the

issue is resolved.

Check diagnostic results for Go to step 16.

Yes ${nodeText.yesSymptomCode}
battery thermal sensor errors.
15.
Go to step 18.
No ${nodeText.noSymptomCode}
Did diagnostics report any battery
thermal sensor errors?
While connected to the user’s Go to step 17.
Yes ${nodeText.yesSymptomCode}
power adapter and charging
cable, run AST 2 Mac Resource
Inspector diagnostic suite (MRI)
to gather diagnostic information
about the battery.
16.
Check MRI results for any Go to step 18.
No ${nodeText.noSymptomCode}
battery-specific warnings or
failures.

Does MRI report any battery

errors?
 Check Result Action Code Commodity
Replace the
battery.

Refer to the
Service Guide to
complete all
applicable
procedures and
diagnostic suites
after part
Yes P17 BATTERY
replacement to
ensure that the
new part operates
properly with the
rest of the
Some notebook models have a system.
replaceable battery and some
models require replacement of Verify that the
the top case assembly. Refer to issue is resolved.
the Service Guide for more
17.
information. Replace the top
case assembly.

Is the battery replaceable in this Refer to the

model? Service Guide to
complete all
applicable
procedures and
diagnostic suites
after part
No K85 KEYBOARD
replacement to
ensure that the
new part operates
properly with the
rest of the
system.

Verify that the

issue is resolved.

Replace the logic

board and Touch
ID board.

Refer to the
Service Guide to
complete all
applicable
Check diagnostic results for procedures and
failures related to any other logic diagnostic suites
board thermal sensor errors Yes after part M18 MLB
18. replacement to
ensure that the
Did diagnostics report any logic new part operates
board thermal sensor errors? properly with the
rest of the
system.

Verify that the

issue is resolved.

Go to step 19.
No ${nodeText.noSymptomCode}
 Check Result Action Code Commodity
An odor can be related to Go to step 20.
Yes ${nodeText.yesSymptomCode}
external contamination. Inspect
the computer exterior for
contamination or lack of
cleanliness.
19.
Go to step 21.
No ${nodeText.noSymptomCode}
Can you determine that the odor
is caused by external
contamination?
The issue is
resolved. Verify
Yes ${nodeText.yesSymptomCode}
resolution.
Thoroughly clean enclosure and
all external surfaces. Refer to
HT204172: How to clean your
Apple products. Explain the
20. cause to the user.
ESCALATION
No REQUIRED. ${nodeText.noSymptomCode}
Does user agree that the odor is
due to external contamination? Contact CSS for
additional support
or a multipart
repair.

Odors can be related to product Go to step 22.

Yes ${nodeText.yesSymptomCode}
newness. Refer to HT202324:
Odors may be present short-
term.
21.
Go to step 23.
No ${nodeText.noSymptomCode}
Can you determine that the odor
is due to the product being new?
The issue is
resolved. Verify
Yes ${nodeText.yesSymptomCode}
Explain to the user that new resolution.
computers can sometimes emit
an odor, similar to odors
generated from new carpeting or
a new car. In most cases, the
odor dissipates after a brief
22.
period. ESCALATION
No REQUIRED. ${nodeText.noSymptomCode}
Does the user agree that the odor Contact CSS for
is related to the computer being additional support
new? or a multipart
repair.

Closely inspect internal Go to

components and the enclosure “Mechanical,
for indications of physical or liquid Physical, or
Yes ${nodeText.yesSymptomCode}
damage or contamination. Cosmetic
Damage”.
Refer to TP1150:
Visual/Mechanical Inspection
23. (VMI) Guide for Mac Liquid
Damage for guidance regarding
possible liquid damage to the
Go to step 24.
user’s computer. No ${nodeText.noSymptomCode}

Can you identify signs of internal

damage or contamination?
 Check Result Action Code Commodity

Closely inspect internal hardware

and the enclosure for other
possible causes of odor, such as ESCALATION
bulging or vented chip capacitors, REQUIRED.
Yes ${nodeText.yesSymptomCode}
or visible residue or burn marks
24. on the enclosure, logic board, or Contact CSS for
other components. additional support
or a multipart
repair.
Have you identified a component
failure as the source of the odor? The issue cannot
No be duplicated. ${nodeText.noSymptomCode}

The issue is
Yes resolved. ${nodeText.yesSymptomCode}
Use Cooling System Diagnostic
to verify that the computer is
running within thermal
specifications.

25. Run AST 2 Post-Repair ESCALATION

Diagnostic suite if available, to REQUIRED.
No ${nodeText.noSymptomCode}
ensure no other issues remain.
Contact CSS for
additional support
Is the issue resolved? or a multipart
repair.
Mechanical, Physical, Cosmetic, Battery, or Display
Damage
Unlikely causes:

There are no unlikely causes for this issue.

Quick Check

Symptoms Quick Check

The computer shows signs of physical or cosmetic damage
such as:

Enclosure and Battery: Important: Before performing any troubleshooting that

Loose or broken hinges. requires disassembling the computer, ensure that you have
Stripped, loose, or missing screw. installed the battery cover and disconnected the battery.
Liquid spill.
One or more battery cells have increased in size.
1. Inspect the computer and discuss the nature of the issue
Computer wobbles and will not sit evenly on flat with the user. Determine whether the user wants to
surface. proceed with the repair (despite possible accidental
Bottom case cannot be reinstalled. damage) or pursue other service options. Click “No” to
proceed with further troubleshooting.
Display Assembly:
2. Refer to TP1151: Visual/Mechanical Inspection (VMI)
Cracked or broken display frame or assembly Guide for Mac Computers - Table of Contents for
housing, or cracked display glass. guidance regarding possible damage to the user’s
Scratches. computer.
Dents.
3. Check for correct installation of bottom case. An
Liquid spill. expanded battery may be preventing complete
installation of the bottom case cover.
Keyboard and Top Case:
4. Refer to OP14: Determining and quoting accidental
Worn paint on one or more keys on the built-in
damage for Mac portables to check for causes that
keyboard.
would prevent correct installation of the bottom case or
Scratches.
battery.
Dents.
5. Refer to HT204762: Enclosure separation due to
Liquid spill.
expanded or swollen battery.
6. Follow the guidelines in OP693: Embedded battery
AC Power Adapter:
visual inspection.
Mechanical damage to adapter connector, cable,
or housing. 7. Follow the guidelines in OP24: Safely handling lithium
Scratches. batteries and lithium battery-powered devices.
Dents. 8. Refer to the Service Guide to complete all applicable
Liquid spill. procedures and diagnostic suites after part replacement
to ensure that the new part operates properly with the
Note: Inform the user that computer failures due to accidental rest of the system.
damage are not covered. If applicable, discuss out-of-
warranty repair options. Refer to OP14: Determining and
quoting accidental damage for Mac portables.

Deep Dive

Check Result Action Code Commodity

Determine
whether issue
involves a safety
risk.
ESCALATION REQUIRED.
Do not perform
Yes Contact CSS for safety-related ${nodeText.yesSymptomCode}
procedures that
1. can be a safety issues. Refer to OP44: Handling
Potential Product Safety Issues.
risk to you or the
user.
Retail: Document the issue and
escalate following the steps in RS60:
Have you Product Safety Escalations.
identified a safety
issue? Go to step 2.
No ${nodeText.noSymptomCode}
 Follow Service Go to step 3.
Yes ${nodeText.yesSymptomCode}
Guide procedures
to remove the
bottom case and
disconnect the
battery from the
logic board.

Inspect the
battery for any
sign of battery cell
puncture,
leakage, venting,
or cell
deformation.

Refer to section
five of OP24:
Safely handling
lithium batteries
and lithium
battery-powered
devices, titled
“Venting
batteries.”
Recognize battery
cell electrolyte
leakage.

Apply a protective
battery cover to
the computer
battery that is
being serviced.

2. If a battery cell
Go to step 4.
is leaking: No ${nodeText.noSymptomCode}

1. Keep all
personnel at
a safe
distance to
prevent
persons
from coming
in contact
with spilled
material.
2. Eliminate all
ignition
sources and
other debris
(no heat
sources,
sparks, or
flames in
immediate
area).

A leaking battery
should only be
handled by
trained and
properly equipped
personnel.

Are any battery

cells punctured,
leaking, or
deformed?
 Check Result Action Code Commodity
Inspect the top
case assembly for
any physical
damage.
Yes ESCALATION REQUIRED. ${nodeText.yesSymptomCode}
Replacement of
multiple parts Contact CSS for additional support or
requires an a multipart repair.
3.
escalation to CSS
for repair
approval.

Go to step 6.
No ${nodeText.noSymptomCode}
Does the top case
require
replacement?
Check the battery Go to step 5.
Yes ${nodeText.yesSymptomCode}
and bottom case
installation. Verify
that the battery
has not expanded
to deform the
enclosure or
separate the
bottom case and
top case.

One or more
battery cells might
have expanded,
resulting in
pressure on the
4. bottom case
cover. Go to step 7.
No ${nodeText.noSymptomCode}

Refer to OP693:
Embedded
battery visual
inspection.

Place a protective
battery cover on
the computer
being serviced.

Has one or more

battery cells
expanded in size?
 Check Result Action Code Commodity
Inspect the
bottom case for
deformation due
to battery
swelling. Yes ESCALATION REQUIRED. ${nodeText.yesSymptomCode}

Check that the Contact CSS for additional support or

bottom case can a multipart repair.
be installed
correctly on new
top case.
5.
Replacement of
multiple parts
requires an
escalation to CSS Go to step 6.
for repair No ${nodeText.noSymptomCode}
approval.

Does the bottom

case require
replacement?
Replace the battery.

Refer to the Service Guide to

Some notebook complete all applicable procedures
models have a and diagnostic suites after part
replaceable Yes replacement to ensure that the new P13 BATTERY
battery and some part operates properly with the rest of
models require the system.
replacement of
the top case Verify that the issue is resolved.
assembly. Refer
6.
to the Service Replace the top case assembly.
Guide for more
information. Refer to the Service Guide to
complete all applicable procedures
and diagnostic suites after part
Is the battery No replacement to ensure that the new K33 KEYBOARD
replaceable in this part operates properly with the rest of
model? the system.

Verify that the issue is resolved.

Proceed with repair creation to see

Closely examine
available options. Inform the user
the user’s
that computer failures due to
computer for
accidental damage are not covered
signs of enclosure
by Apple’s one-year limited warranty
damage as
or the AppleCare Protection Plan
described in Yes X12 ENCLOSURE
(APP).
7. symptoms.
Refer to
www.apple.com/legal/warranty for
Does the
details.
computer exhibit
this type of
Go to step 8.
damage? No ${nodeText.noSymptomCode}
 Check Result Action Code Commodity
Closely examine Proceed with repair creation to see
the user’s available options. Inform the user
computer that computer failures due to
enclosure for accidental damage are not covered
signs of liquid spill by Apple’s one-year limited warranty
damage. or the AppleCare Protection Plan
Yes X90 ENCLOSURE
(APP).
Look for any
signs of liquid Refer to
spill, liquid www.apple.com/legal/warranty for
8.
penetration, or details.
liquid damage to
the computer’s
enclosure.

Go to step 9.
No ${nodeText.noSymptomCode}
Does the
computer exhibit
this type of
damage?
Closely examine Refer to TP1138: Visual/Mechanical
the user’s Inspection (VMI) Guide for Mac
computer for Displays for specific instructions and
signs of display criteria regarding cracked displays.
assembly
damage, such as Proceed with repair creation to see
a cracked or available options. Inform the user
broken display that computer failures due to
frame or Yes accidental damage are not covered L99 LCD
9. assembly by Apple’s one-year limited warranty
housing, or or the AppleCare Protection Plan
cracked display (APP).
glass.
Refer to
www.apple.com/legal/warranty for
Does the details.
computer exhibit
this type of Go to step 10.
No ${nodeText.noSymptomCode}
damage?
Closely examine Proceed with repair creation to see
the user’s available options. Inform the user
computer display that computer failures due to
assembly for accidental damage are not covered
signs of cosmetic by Apple’s one-year limited warranty
damage, such as: or the AppleCare Protection Plan
Yes L19 LCD
(APP).
10. Scratches
Dents Refer to
www.apple.com/legal/warranty for
details.
Does the
computer exhibit
Go to step 11.
this type of No ${nodeText.noSymptomCode}
damage?
 Check Result Action Code Commodity
Closely examine Proceed with repair creation to see
the user’s available options. Inform the user
computer display that computer failures due to
assembly for accidental damage are not covered
signs of liquid spill by Apple’s one-year limited warranty
damage. or the AppleCare Protection Plan
Yes L90 LCD
(APP).
Look for any
signs of liquid Refer to
spill, liquid www.apple.com/legal/warranty for
11.
penetration, or details.
liquid damage to
the computer’s
display assembly.

Go to step 12.
No ${nodeText.noSymptomCode}
Does the
computer exhibit
this type of
damage?
Closely examine Proceed with repair creation to see
the user’s available options. Inform the user
computer that computer failures due to
keyboard and top accidental damage are not covered
case for signs of by Apple’s one-year limited warranty
cosmetic damage or the AppleCare Protection Plan
Yes K21 KEYBOARD
such as: (APP).
12.
Scratches Refer to
Dents www.apple.com/legal/warranty for
details.

Does the
computer exhibit Go to step 13.
No ${nodeText.noSymptomCode}
this type of
damage?
Closely examine Proceed with repair creation to see
the user’s available options. Inform the user
computer that computer failures due to
keyboard and top accidental damage are not covered
case for signs of by Apple’s one-year limited warranty
cosmetic damage or the AppleCare Protection Plan
Yes K35 KEYBOARD
such as: (APP).

Paint is Refer to
wearing off www.apple.com/legal/warranty for
13.
of one or details.
more keys
on the built-
in keyboard.

Go to step 14.
No ${nodeText.noSymptomCode}
Does the
computer exhibit
this type of
damage?
 Check Result Action Code Commodity
Closely examine Proceed with repair creation to see
the user’s available options. Inform the user
computer that computer failures due to
keyboard and top accidental damage are not covered
case for signs of by Apple’s one-year limited warranty
liquid spill or the AppleCare Protection Plan
Yes K90 KEYBOARD
damage. (APP).

Look for any Refer to

signs of liquid www.apple.com/legal/warranty for
spill, liquid details.
14.
penetration, or
liquid damage to
the computer’s
keyboard and top
case.
Go to step 15.
No ${nodeText.noSymptomCode}
Does the
computer exhibit
this type of
damage?
Closely examine Proceed with repair creation to see
the user’s AC available options. Inform the user
power adapter for that computer failures due to
signs of accidental damage are not covered
connector by Apple’s one-year limited warranty
damage such as: or the AppleCare Protection Plan
Yes P15 ADAPTER
(APP).
Pins stuck,
broken, Refer to
15.
burnt, https://www.apple.com/legal/warranty
pushed in, for details.
or bent.

Does the AC Go to step 16.

No ${nodeText.noSymptomCode}
power adapter
exhibit this type of
damage?
Closely examine Proceed with repair creation to see
the user’s AC available options. Inform the user
power adapter for that computer failures due to
signs of accidental damage are not covered
mechanical by Apple’s one-year limited warranty
damage such as: or the AppleCare Protection Plan
Yes P16 ADAPTER
(APP).
Adapter
connector or Refer to
16.
cable www.apple.com/legal/warranty for
Adapter details.
housing

Does the AC Go to step 17.

No ${nodeText.noSymptomCode}
power adapter
exhibit this type of
damage?
 Check Result Action Code Commodity
Closely examine Proceed with repair creation to see
the user’s AC available options. Inform the user
power adapter for that computer failures due to
signs of cosmetic accidental damage are not covered
damage such as: by Apple’s one-year limited warranty
or the AppleCare Protection Plan
Yes P21 ADAPTER
Scratches (APP).
17.
Dents
Refer to
www.apple.com/legal/warranty for
Does the AC details.
power adapter
exhibit this type of Go to step 18.
No ${nodeText.noSymptomCode}
damage?
Closely examine Proceed with repair creation to see
the user’s AC available options. Inform the user
power adapter for that computer failures due to
signs of liquid spill accidental damage are not covered
damage. by Apple’s one-year limited warranty
or the AppleCare Protection Plan
Yes P90 ADAPTER
Look for any (APP).
signs of liquid
spill, liquid Refer to
18. penetration, or www.apple.com/legal/warranty for
liquid damage to details.
the user’s AC
power adapter.

Go to step 19.
Does the AC No ${nodeText.noSymptomCode}
power adapter
exhibit this type of
damage?
Closely examine Proceed with repair creation to see
the user’s USB-C available options. Inform the user
charge cable and that computer failures due to
connectors for accidental damage are not covered
damage. by Apple’s one-year limited warranty
or the AppleCare Protection Plan EXTERNAL
Yes X03
Refer to TP1520: (APP). CABLE
Visual/Mechanical
Inspection (VMI) Refer to
Guide for Mac https://www.apple.com/legal/warranty
19. Portables USB-C for details.
Cables when
inspecting the
user’s cable.

Does the USB-C No ESCALATION REQUIRED. ${nodeText.noSymptomCode}

charge cable
exhibit damage Contact CSS for assistance with
according to the Apple-related accidental damage.
VMI?
Noise, Hum, or Vibration
Unlikely causes:

Likely Causes: Fan, power adapter.

Quick Check

Symptoms Quick Check

Important: Before performing any troubleshooting that
requires disassembling the computer, ensure that you have
installed the battery cover and disconnected the battery.

Note: Verify the issue after using the computer for a few
minutes to warm it, or by following steps in HT207571: Warm
a Mac for testing. Doing this may help identify intermittent
issues.

1. Work with user to reproduce issue and isolate source of

noise. Determine whether source of noise is computer or
power adapter.
2. If power adapter is source of noise, test with a known-
good adapter. (A small amount of hum or vibration is
normal for power adapters.)
Computer or power adapter emits noise or vibration.
3. If necessary, explain to user that some noises are
Excessive fan noise (some models only).
normal. Refer to HT202179: About fans and fan noise in
your Apple product.
4. While connected to the user’s power adapter and
charging cable, run AST 2 Mac Resource Inspector
diagnostic suite (MRI) to gather diagnostic information
about the computer. MRI will report a failure if any
sensors are not detected or are exceeding expected
thermal values. An unreadable thermal sensor can
cause a fan to run excessively. If MRI reports any
thermal sensor failures, return to the list of symptoms
and select “Computer Feels Unusually Warm or has
Unusual Odors”. Otherwise, continue troubleshooting.
5. Refer to TP1907: Common Troubleshooting Procedures
for Mac Computers with Apple Silicon before performing
further troubleshooting.

Deep Dive

Check Result Action Code Commodity

Shut down the computer and let it Go to step 2.
Yes ${nodeText.yesSymptomCode}
cool off fully. Once the computer
is cold, start it up and check for
noise, hum, or vibration.
1.
Go to step 8.
No ${nodeText.noSymptomCode}
Does issue persist during cold
startup?
 Check Result Action Code Commodity
A disconnected or malfunctioning Go to step 3.
Yes ${nodeText.yesSymptomCode}
fan will prevent proper cooling
and may cause thermal sensors
to exceed expected values. An
obstructed fan or heat sink may
also cause excessive fan noise.

Check diagnostic results for fan

motor failures.
2.
Go to step 8.
Note: Some computer models do No ${nodeText.noSymptomCode}
not have a fan. Reply ‘NO’ to skip
this question and continue
troubleshooting for models
without a fan.

Did diagnostics report any fan

motor test failure?
Follow Service Guide procedures Go to step 4.
Yes ${nodeText.yesSymptomCode}
to remove the bottom case and
disconnect the battery from the
logic board.

Disconnect and inspect the fan

flex cable and its connectors,
looking for connector or cable
3.
damage. Go to step 5.
No ${nodeText.noSymptomCode}
Also check for damage on the
logic board fan flex connectors.

Did you find damage to this flex

cable or any connectors?
Replace the fan.

Refer to the
Service Guide to
complete all
applicable
procedures and
diagnostic suites
after part
OTHER
Yes replacement to X23
ELECTRIC
ensure that the
new part operates
Determine whether the damage is properly with the
located on the flex cable, or other rest of the
parts. system.
4.
Verify that the
Is the damage limited to the flex issue is resolved.
cable?

ESCALATION
No REQUIRED. ${nodeText.noSymptomCode}

Contact CSS for

additional support
or a multipart
repair.
 Check Result Action Code Commodity
Replace the fan.

Refer to the
Service Guide to
complete all
applicable
procedures and
diagnostic suites
With fan disconnected, briefly after part
OTHER
retest for noise, hum, or vibration. Yes replacement to X23
ELECTRIC
5. ensure that the
new part operates
Has noise been eliminated? properly with the
rest of the
system.

Verify that the

issue is resolved.

Go to step 6.
No ${nodeText.noSymptomCode}
Carefully reseat the fan flex cable Go to step 7.
Yes ${nodeText.yesSymptomCode}
into its connector.

Reassemble the computer and Issue resolved by

6. run diagnostics again. reseating fan flex
No cable. Verify ${nodeText.noSymptomCode}
resolution.
Do diagnostics still report a fan
failure?
Replace the fan.

Refer to the
Service Guide to
complete all
applicable
procedures and
Remove the fan to reveal inner
diagnostic suites
side of heat sink. Use an ESD-
after part
safe vacuum to remove dust and OTHER
Yes replacement to X23
debris from heat sink and fan. ELECTRIC
ensure that the
new part operates
7. Reassemble the computer and
properly with the
run diagnostics again.
rest of the
system.
Do diagnostics still report a fan
Verify that the
failure?
issue is resolved.

Issue resolved by
cleaning fan and
No heat sink. Verify ${nodeText.noSymptomCode}
resolution.

Replace power
Substitute a known-good
adapter. Verify
compatible power adapter and
Yes that the issue is P04 ADAPTER
retest.
8. resolved.

Go to step 9.
Has noise been eliminated? No ${nodeText.noSymptomCode}
 Check Result Action Code Commodity
Issue resolved.

Issue caused by
ground loop
induced by third-
party devices.
Disconnect any peripheral
Advise user to
devices, cards, or cables
Yes connect all ${nodeText.yesSymptomCode}
attached to computer.
9. devices to a
common power
outlet or contact
Has noise been eliminated?
device
manufacturer for
support.

Go to step 10.
No ${nodeText.noSymptomCode}
Issue resolved.
Yes Verify resolution. ${nodeText.yesSymptomCode}
Noise may be related to
interference from other electrical
devices operating near computer
or plugged into same power
outlet.
10. ESCALATION
See if noise is eliminated when
computer runs in a different No REQUIRED. ${nodeText.noSymptomCode}
location on a different circuit.
Contact CSS for
additional support
Has noise been eliminated? or a multipart
repair.

The issue is
Verify that noise, hum, or Yes resolved. ${nodeText.yesSymptomCode}
vibration is resolved.

Use Cooling System Diagnostic

to verify that the computer is
running within thermal
specifications.
11. ESCALATION
Run AST 2 Post-Repair No REQUIRED. ${nodeText.noSymptomCode}
Diagnostic suite if available, to
ensure no other issues remain. Contact CSS for
additional support
or a multipart
Is the issue resolved? repair.
Battery and Power Adapter Issues
Unlikely causes:

Likely Causes: AC wall adapter (duckhead), battery, I/O board, power adapter, power cord, top case assembly, USB-C
charging cable.

Quick Check

Symptoms Quick Check

Important: Before performing any troubleshooting that
requires disassembling the computer, ensure that you have
installed the battery cover and disconnected the battery.

1. Verify that applications or other software issues are not

forcing the computer to consume battery power. Refer to
HT203184: See how apps affect Mac performance,
battery runtime, temperature, and fan activity. To help
extend battery performance, refer the user to HT204054:
About Mac notebook batteries.
2. Verify that the user’s power adapter and charging cable
are the correct models for the user’s computer. Refer to
HT201700: Find the right power adapter and cable for
your Mac notebook. Different power adapters and USB-
C charging cables may appear similar but may not
provide sufficient power to turn on or charge the
computer.
3. Check for damage or debris in the USB-C connectors on
the user’s computer, power adapter, AC wall adapter,
and charging cable. Refer to TP1125: Visual/Mechanical
Inspection (VMI) Guide for Power Adapters for Mac
Portables and TP1520: Visual/Mechanical Inspection
(VMI) Guide for Mac Portables USB-C Cables.
4. Connect the power adapter to each USB-C connector on
the computer and retest each time to isolate a possible
faulty USB-C port on the user’s computer.
5. If the battery is drained on the user’s computer, connect
it to a known-good power adapter with a known-good
charging cable and charge the computer for up to 10
minutes to verify that the computer’s battery can charge.
If the user’s computer does not turn on with a known-
“X” in battery status menu. good power adapter, return to the list of symptoms and
Battery menu displays messages such as Service select “No Power”.
Battery, Replace Now, or Replace Soon. 6. Run AST 2 Power Adapter diagnostics with the user’s
Battery not charging. power adapter connected to a known-good computer to
Battery runs out of power very quickly, or without any confirm that the power adapter is functioning.
warning. 7. Run AST 2 Power Adapter diagnostics with a known-
No lightning bolt icon in battery status menu or power good power adapter connected to the user’s computer to
connection feedback when power adapter is connected. confirm that the computer is functioning.
The computer does not start up from shutdown when 8. Important: Check for and apply the latest software and
the power adapter is attached. firmware updates to the user’s computer. Retest for the
user’s original issue before continuing with further
troubleshooting. To determine if the user’s Mac needs
updating, refer to HT201260: Find out which macOS
your Mac is using. To update macOS, refer to
HT201541: How to update the software on your Mac.

If an update is available, perform the update on the

user’s computer and repeat this process until no further
updates are available. Then retest for the user’s original
issue before continuing with further troubleshooting.

9. Refer to TP1907: Common Troubleshooting Procedures

for Mac Computers with Apple Silicon before performing
further troubleshooting.
10. Refer to the following articles to learn more about
power-related features and functions specific to this
computer that may be misinterpreted as service issues:

HT207097: Charge your MacBook Pro with Thunderbolt

 3
HT201150: How to turn your Mac on or off
HT204652: If your USB-C power adapter isn’t charging
your Mac notebook
HT204700: Battery may not charge or drains while using
AC power
HT211246: If you see 'not charging' when your Mac
notebook is connected to power
HT211832: About battery health management in Mac
notebooks
HT201585: Determine battery cycle count for Mac
notebooks

Deep Dive

Check Result Action Code Commodity

Inspect all USB-C ports and top Go to step 2.
Yes ${nodeText.yesSymptomCode}
case openings on the user’s
computer for any signs of
deformation, damage, or debris
that may be blocking the
connection. Use compressed air
to clear any obstructions or
debris.
1.
Go to step 3.
No ${nodeText.noSymptomCode}
Important: Do not use any metal
objects to clear debris or
obstructions, as this can short the
connector and cause damage.

Is any USB-C port damaged?

 Check Result Action Code Commodity
Replace the top
case assembly.

Refer to the
Service Guide to
complete all
applicable
procedures and
diagnostic suites
after part
Yes K16 KEYBOARD
replacement to
ensure that the
new part operates
properly with the
rest of the
Inspect the opening on the top system.
case for the USB-C port.
Determine whether the opening is Verify that the
misshapen or deformed, issue is resolved.
preventing proper insertion of the
2.
USB plugs. Replace the I/O
board.

Is the opening for the USB-C port Refer to the

damaged or deformed? Service Guide to
complete all
applicable
procedures and
diagnostic suites
after part OTHER
No M24
replacement to BOARD
ensure that the
new part operates
properly with the
rest of the
system.

Verify that the

issue is resolved.

Connect the user’s computer to a Go to step 4.

Yes ${nodeText.yesSymptomCode}
known-good Apple USB-C power
adapter with a known-good Apple
USB-C charging cable that is the
correct type for the user’s
computer.

Connect the power adapter to a

known-good electrical outlet.

Check that the computer

recognizes the power adapter.
3.
The computer should turn on Go to step 5.
No ${nodeText.noSymptomCode}
automatically if it is off when the
power adapter is connected.

Verify in System Information >

Power > AC Charger Information
that the computer recognizes the
power adapter.

Does the computer recognize the

power adapter, turn on, and
begin to charge?
 Check Result Action Code Commodity
Shut down the computer. Go to step 6.
Yes ${nodeText.yesSymptomCode}
Disconnect and flip the
orientation of the USB-C charging
cable plug, then reconnect it to
the same USB-C port on the
computer and retest, to test both
orientations.

The computer should turn on

4. automatically.
Go to step 5.
No ${nodeText.noSymptomCode}
Verify in System Information >
Power > AC Charger Information
that the computer recognizes the
power adapter.

Does the computer recognize the

power adapter, turn on, and
begin to charge?
Follow Service Guide procedures The issue was
to remove the bottom case and resolved by
disconnect the battery from the reseating the I/O
Yes ${nodeText.yesSymptomCode}
logic board. board. Verify
resolution.
Disconnect then reconnect the
I/O board to reseat the
connection to the logic board and Replace the I/O
reassemble the computer. board.

Connect the user’s computer to a Refer to the

known-good power adapter and Service Guide to
charging cable that is connected complete all
to a known-good electrical outlet. applicable
5.
procedures and
The computer should turn on diagnostic suites
automatically if it is off when the after part OTHER
No M21
power adapter is connected. replacement to BOARD
ensure that the
Verify in System Information > new part operates
Power > AC Charger Information properly with the
that the computer recognizes the rest of the
power adapter. system.

Verify that the

Does the computer recognize the issue is resolved.
power adapter, turn on, and
begin to charge?
Substitute the user’s power Go to step 7.
Yes ${nodeText.yesSymptomCode}
adapter and recheck System
Information > Power > AC
Charger Information to verify that
Replace the
the computer recognizes the
6. power adapter.
user’s power adapter.
No Verify that the P23 ADAPTER
issue is resolved.
Does the computer recognize the
user’s power adapter?
 Check Result Action Code Commodity
Run Power Adapter diagnostics Replace the
suite. power adapter.
Yes Verify that the P23 ADAPTER
Power Adapter diagnostics suite issue is resolved.
may report a faulty power
adapter, which could cause short
7.
battery runtimes.
Go to step 8.
No ${nodeText.noSymptomCode}
Does Power Adapter diagnostics
suite report a power adapter
failure?
While connected to the user’s Go to step 9.
Yes ${nodeText.yesSymptomCode}
power adapter and charging
cable, run AST 2 Mac Resource
Inspector diagnostic suite (MRI)
to gather diagnostic information
about the battery.
8.
Check MRI results for any Go to step 10.
No ${nodeText.noSymptomCode}
battery-specific warnings or
failures.

Does MRI report any battery

errors?
Replace the
battery.

Refer to the
Service Guide to
complete all
applicable
procedures and
diagnostic suites
after part
Yes P09 BATTERY
replacement to
ensure that the
new part operates
properly with the
rest of the
Some notebook models have a system.
replaceable battery and some
models require replacement of Verify that the
the top case assembly. Refer to issue is resolved.
the Service Guide for more
9.
information. Replace the top
case assembly.

Is the battery replaceable in this Refer to the

model? Service Guide to
complete all
applicable
procedures and
diagnostic suites
after part
No K41 KEYBOARD
replacement to
ensure that the
new part operates
properly with the
rest of the
system.

Verify that the

issue is resolved.
 Check Result Action Code Commodity
Substitute the user’s charging Go to step 11.
Yes ${nodeText.yesSymptomCode}
cable with the known-good power
adapter.
Replace the USB-
Verify that the computer turns on
10. C charging cable.
and charges. EXTERNAL
No Verify that the X03
CABLE
issue is resolved.
Does the computer recognize the
user’s USB-C charging cable?
Run AST 2 Power Adapter The issue cannot
diagnostic suite on the user’s Yes be duplicated. ${nodeText.yesSymptomCode}
computer with the user’s power
adapter and charging cable
connected to confirm that the
user’s power adapter and
11.
charging cable are both
Go to step 12.
functioning. No ${nodeText.noSymptomCode}

Does the computer pass all

tests?
Substitute the user’s AC wall Replace the
adapter (duckhead) or power power cord or AC
cord for a known-good AC wall wall adapter
EXTERNAL
adapter or power cord. Yes (duckhead). X03
CABLE
Verify that the
12. Retest with AST 2 Power Adapter issue is resolved.
diagnostics.

Go to step 13.
No ${nodeText.noSymptomCode}
Does the computer pass all
tests?
Replace the
Substitute a known-good,
power adapter.
compatible power adapter.
Yes Verify that the P23 ADAPTER
issue is resolved.
Retest with AST 2 Power Adapter
13. diagnostics.
Replace the USB-
C charging cable.
EXTERNAL
No Verify that the X03
Does the computer pass all CABLE
issue is resolved.
tests?
The issue is
Yes resolved. ${nodeText.yesSymptomCode}

Verify that the battery or power

adapter issue is resolved.

Run AST 2 Post-Repair

14. Diagnostic suite if available, to ESCALATION
ensure no other issues remain. REQUIRED.
No ${nodeText.noSymptomCode}

Contact CSS for

Is the issue resolved? additional support
or a multipart
repair.
Intermittent Shutdown, Kernel Panic, or System Instability
Unlikely causes:

Likely Causes: Logic board, battery.

Quick Check

Symptoms Quick Check

Important: Before performing any troubleshooting that
requires disassembling the computer, ensure that you have
installed the battery cover and disconnected the battery.

Note: Verify the issue after using the computer for a few
minutes to warm it, or by following steps in HT207571: Warm
a Mac for testing. Doing this may help identify intermittent
issues.

1. Collect the following details from the user regarding

shutdown occurrence and system configuration: when
shutdown occurs (for example, on battery power or after
running for a while), the frequency of shutdowns, which
applications are running at the time, and shutdown
repeatability.
2. Refer to HT200553: If your Mac restarted because of a
problem.
3. Attempt to start up in Safe Mode to verify that the
computer can start up completely without any issues.
Refer to HT201262: How to use safe mode on your Mac
for more information.
4. Important: Check for and apply the latest software and
firmware updates to the user’s computer. Retest for the
user’s original issue before continuing with further
troubleshooting. To determine if the user’s Mac needs
Computer shuts down during startup.
updating, refer to HT201260: Find out which macOS
Computer shuts down unexpectedly during use.
your Mac is using. To update macOS, refer to
Computer restarts and displays a kernel panic alert
HT201541: How to update the software on your Mac.
message.
Computer freezes during use.
If an update is available, perform the update on the
Computer freezes upon wake from sleep.
user’s computer and repeat this process until no further
updates are available. Then retest for the user’s original
issue before continuing with further troubleshooting.

5. While connected to the user’s power adapter and

charging cable, run AST 2 Mac Resource Inspector
diagnostic suite (MRI) to gather diagnostic information
about the computer. MRI will report a failure if any
sensors are not detected or are exceeding expected
thermal values. An unreadable thermal sensor can
cause intermittent shutdowns.

Also run Cooling System Diagnostic suite (CSD). CSD

works like a stress test on the computer, gathering
information about the thermal performance while various
components are under heavy use.

If MRI or CSD report any thermal sensor or fan failures,

return to the list of symptoms and select “Computer
Feels Unusually Warm or has Unusual Odors”.
Otherwise, continue troubleshooting.

6. Refer to TP1907: Common Troubleshooting Procedures

for Mac Computers with Apple Silicon before performing
further troubleshooting.

Deep Dive
 Check Result Action Code Commodity
Power or thermal issues can Go to step 4.
Yes ${nodeText.yesSymptomCode}
cause intermittent shutdowns.
Run AST 2 Mac Resource
Inspector diagnostic suite (MRI)
to check for problems detected by
sensors and fans.

Identify the specific type of failure

reported in MRI: Thermal sensor,
fan failure, voltage or current
sensor, or some other failure.

There are three types of sensors

that are used in the computer:
voltage, current, and temperature.
The sensor type is identified by
the first letter in the sensor key.
1.
Go to step 2.
No ${nodeText.noSymptomCode}
Voltage sensor keys start
with “V”
Current sensor keys start
with “I”
Temperature sensor keys
start with “T”

If MRI reports any thermal sensor

or fan failures, return to the list of
symptoms and select “Computer
Feels Unusually Warm or has
Unusual Odors”.

Does MRI report any voltage or

current sensor errors?
Run AST 2 Power Adapter Go to “Battery
diagnostic suite on the user’s and Power
Yes ${nodeText.yesSymptomCode}
computer. Adapter Issues”.

MRI may report a consumed or

defective battery. Power Adapter
diagnostics may report a faulty
power adapter.
2.
Either issue can cause Go to step 3.
No ${nodeText.noSymptomCode}
intermittent shutdowns.

Does MRI or Power Adapter

diagnostic suite report a battery or
power adapter failure?
 Check Result Action Code Commodity
Replace the logic
board and Touch
ID board.

Refer to the
Service Guide to
complete all
applicable
Run AST 2 Full System procedures and
Diagnostic suite and check diagnostic suites
whether the computer Yes after part M8 MLB
unexpectedly shuts down. replacement to
3.
ensure that the
new part operates
Is the shutdown event properly with the
reproducible? rest of the
system.

Verify that the

issue is resolved.

The issue cannot

No be duplicated. ${nodeText.noSymptomCode}

Check diagnostic results for Go to step 5.

Yes ${nodeText.yesSymptomCode}
battery current or voltage sensor
errors.
4.
Go to step 6.
No ${nodeText.noSymptomCode}
Did diagnostics report any battery
current or voltage sensor errors?
 Check Result Action Code Commodity
Replace the
battery.

Refer to the
Service Guide to
complete all
applicable
procedures and
diagnostic suites
after part
Yes P19 BATTERY
replacement to
ensure that the
new part operates
properly with the
rest of the
Some notebook models have a system.
replaceable battery and some
models require replacement of Verify that the
the top case assembly. Refer to issue is resolved.
the Service Guide for more
5.
information. Replace the top
case assembly.

Is the battery replaceable in this Refer to the

model? Service Guide to
complete all
applicable
procedures and
diagnostic suites
after part
No K41 KEYBOARD
replacement to
ensure that the
new part operates
properly with the
rest of the
system.

Verify that the

issue is resolved.
 Check Result Action Code Commodity
Replace the logic
board and Touch
ID board.

Refer to the
Service Guide to
complete all
applicable
procedures and
diagnostic suites
Yes after part M23 MLB
replacement to
ensure that the
Check diagnostic results for logic new part operates
board current or voltage sensor properly with the
errors. rest of the
6. system.
Did diagnostics report any logic Verify that the
board current or voltage sensor issue is resolved.
errors?

ESCALATION
No REQUIRED. ${nodeText.noSymptomCode}

Contact CSS for

additional support
or a multipart
repair.

The issue is
Yes resolved. ${nodeText.yesSymptomCode}
Verify that the computer no longer
unexpectedly shuts down or
kernel panics.

Run AST 2 Post-Repair

7. ESCALATION
Diagnostic suite if available, to
ensure no other issues remain. No REQUIRED. ${nodeText.noSymptomCode}
Contact CSS for
Is the issue resolved? additional support
or a multipart
repair.
Startup Issues
Unlikely causes:

Likely Causes: Logic board.

Quick Check

Symptoms Quick Check

Important: Before performing any troubleshooting that
requires disassembling the computer, ensure that you have
installed the battery cover and disconnected the battery.

1. Disconnect all peripherals.

2. Determine whether the computer has power by
confirming that any of the following function correctly:

Fan spins (some models only).

Trackpad clicks when pressed.
Power connection feedback occurs.
The built-in display functions.
A connected external display functions.

If the user’s computer shows no signs of power, return

to the list of symptoms and select “No Power”.

3. Determine whether the computer is in DFU mode. Press

and hold the power button for 10 seconds to attempt to
shut down the computer. Then press the power button
again to attempt to turn on the computer. If the computer
turns on, then it was in DFU mode and has power.
The computer does not start up completely when it is 4. Refer to HT204267: If your Mac doesn’t turn on and
turned on. HT211873: If your Mac starts up to a dark screen with
The computer displays an exclamation point (!) with a
‘Options’.
circle around it.
5. Attempt to start up in Safe Mode to verify that the
computer can start up completely without any issues.
Refer to HT201262: How to use safe mode on your Mac
for more information.
6. If the user’s Mac cannot start up to macOS and also
cannot start up to macOS Recovery, an exclamation
point with a circle around it is displayed. If you see this
symbol when attempting to start up the user’s computer,
follow recommended steps in HT204156: If your Mac
doesn't start up all the way.
7. Refer to HT204463: If the fans in your Mac run at full
speed when you turn it on.
8. Connect the user’s computer to a known-good
compatible power adapter with a known-good charging
cable and charge the computer for up to 10 minutes to
verify that the computer’s battery can charge. If the
user’s computer does not charge with a known-good
power adapter, return to the list of symptoms and select
the “No Power” troubleshooting flow.
9. Refer to TP1907: Common Troubleshooting Procedures
for Mac Computers with Apple Silicon before performing
further troubleshooting.

Deep Dive
 Check Result Action Code Commodity
Connect a known-good Go to step 2.
Yes ${nodeText.yesSymptomCode}
compatible external display to the
user’s computer.

Connect the user’s computer to

the user’s power adapter and
charging cable that is connected
to a known-good electrical outlet.
Go to “Display
1. The computer should turn on
Functional
automatically if it is off when the No ${nodeText.noSymptomCode}
Issues”.
power adapter is connected.

First check for an image on the

built-in display.

Is an image visible on the built-in

display?
Restart the computer and verify The issue cannot
that it completes the startup Yes be duplicated. ${nodeText.yesSymptomCode}
process.
2.
Go to step 3.
No ${nodeText.noSymptomCode}
Does the computer complete the
startup process?
Verify that the computer is turned Go to step 5.
Yes ${nodeText.yesSymptomCode}
off, then press and hold the
power button for 10 seconds.
Select macOS Recovery from
Startup Options to start up into
macOS Recovery. See
HT201314: About macOS
3. Recovery.
Go to step 4.
No ${nodeText.noSymptomCode}
Verify that the computer starts up
to macOS Recovery.

Does the computer start up to

macOS Recovery?
Revive the computer using Apple The issue was
Configurator 2 User Guide and a resolved by
host Mac. reviving the
Yes ${nodeText.yesSymptomCode}
computer. Verify
Important: Always ask if the resolution.
user’s data has been backed up
first.
4.
Restart the computer and verify
that it completes the startup
Go to step 8.
process. No ${nodeText.noSymptomCode}

Does the computer complete the

startup process?
 Check Result Action Code Commodity
Go to step 6.
Yes ${nodeText.yesSymptomCode}
Replace the logic
board and Touch
ID board.

Refer to the
Restart the computer and run Service Guide to
AST 2 Full System Diagnostic complete all
suite on the computer. applicable
procedures and
5. Check diagnostic results for any diagnostic suites
failures. No after part M02 MLB
replacement to
ensure that the
Does the computer pass all tests? new part operates
properly with the
rest of the
system.

Verify that the

issue is resolved.

Restart the computer to macOS The issue was

Recovery. resolved by
repairing the
Use Disk Utility to verify the Yes startup volume ${nodeText.yesSymptomCode}
computer’s internal startup using Disk Utility.
volume. Verify resolution.

If errors are seen, use Disk Utility

to repair the computer’s internal
6.
startup volume.

Restart the computer and verify

Go to step 7.
that it completes the startup No ${nodeText.noSymptomCode}
process.

Does the computer complete the

startup process?
Start up the computer to macOS The issue was
Recovery. resolved by
updating or
Use the ‘Install macOS’ option to Yes reinstalling ${nodeText.yesSymptomCode}
update or reinstall macOS. macOS. Verify
resolution.
Important: Always ask if the
user’s data has been backed up
7. first.

Restart the computer and verify

that it completes the startup Go to step 8.
No ${nodeText.noSymptomCode}
process.

Does the computer complete the

startup process?
 Check Result Action Code Commodity
Restore the computer using using The issue was
Apple Configurator 2 User Guide resolved by
and a host Mac. restoring the
Yes ${nodeText.yesSymptomCode}
computer. Verify
Important: Always ask if the resolution.
user’s data has been backed up
first. The restore process will
delete all user data and reinstall a
new macOS and macOS
8.
Recovery.

Restart the computer and verify Go to step 9.

No ${nodeText.noSymptomCode}
that it completes the startup
process.

Does the computer complete the

startup process?

Follow Service Guide procedures

to remove the bottom case and
disconnect the battery from the
logic board. ESCALATION
Yes REQUIRED. ${nodeText.yesSymptomCode}
9. Inspect all internal cables and
connectors for damage. Contact CSS for
additional support
or a multipart
Are any internal cables or repair.
connectors damaged?
Go to step 10.
No ${nodeText.noSymptomCode}
The issue was
resolved by
reseating the
Yes internal ${nodeText.yesSymptomCode}
connections.
Verify resolution.

Replace the logic

board and Touch
Reseat the internal connections ID board.
and reassemble the computer.
Refer to the
Restart the computer and verify Service Guide to
that it completes the startup complete all
10.
process. applicable
procedures and
diagnostic suites
Does the computer complete the No after part M02 MLB
startup process? replacement to
ensure that the
new part operates
properly with the
rest of the
system.

Verify that the

issue is resolved.
 Check Result Action Code Commodity
The issue is
Yes resolved. ${nodeText.yesSymptomCode}

Verify that the computer can now

complete the startup process over
multiple trials.

Run AST 2 Post-Repair

11. ESCALATION
Diagnostic suite if available, to
ensure no other issues remain. No REQUIRED. ${nodeText.noSymptomCode}

Contact CSS for

Is the issue resolved? additional support
or a multipart
repair.
No Power
Unlikely causes:

Likely Causes: AC wall adapter (duckhead), battery, I/O board, logic board, power cord, power adapter, top case assembly,
USB-C charging cable.

Quick Check

Symptoms Quick Check

Important: Before performing any troubleshooting that
requires disassembling the computer, ensure that you have
installed the battery cover and disconnected the battery.

1. Disconnect all peripherals.

2. Determine whether the computer has power by
confirming that any of the following function correctly:

Fan spins (some models only).

Trackpad clicks when pressed.
Power connection feedback occurs.
The built-in display functions.
A connected external display functions.

3. Determine whether the computer is in DFU mode. Press

and hold the power button for 10 seconds to attempt to
shut down the computer. Then press the power button
again to attempt to turn on the computer. If the computer
The computer does not turn on when the display is turns on, then it was in DFU mode and has power.
opened. 4. Refer to HT204267: If your Mac doesn’t turn on.
The computer does not turn on when the power button 5. Verify that the user’s power adapter and charging cable
is pressed. are the correct models for the user’s computer. Refer to
The computer does not turn on when the power adapter HT201700: Find the right power adapter and cable for
is connected.
your Mac notebook. Different power adapters and USB-
The computer does not turn on when any keyboard key
C charging cables may appear similar but may not
is pressed while the display is open.
provide sufficient power to turn on or charge the
The computer does not turn on when the trackpad is
computer.
pressed while the display is open.
6. Check for damage or debris in the USB-C connectors on
No image appears on the built-in display.
the user’s computer, power adapter, AC wall adapter,
and charging cable. Refer to TP1125: Visual/Mechanical
Inspection (VMI) Guide for Mac Notebook Power
Adapters and TP1520: Visual/Mechanical Inspection
(VMI) Guide for Mac Notebook USB-C Cables.
7. Connect the power adapter to each USB-C connector on
the computer and retest each time to isolate a possible
faulty USB-C port on the user’s computer.
8. Connect the user’s computer to a known-good
compatible power adapter with a known-good charging
cable and charge the computer for up to 10 minutes to
verify that the computer’s battery can charge.
9. Run AST 2 Power Adapter diagnostics with the user’s
power adapter connected to a known-good computer to
confirm that the power adapter is functioning.
10. Refer to TP1907: Common Troubleshooting Procedures
for Mac Computers with Apple Silicon before performing
further troubleshooting.

Deep Dive
 Check Result Action Code Commodity
Connect a known-good Go to step 2.
Yes ${nodeText.yesSymptomCode}
compatible external display to the
user’s computer.

Connect the user’s computer to

the user’s power adapter and
charging cable that is connected
to a known-good electrical outlet.

1. The computer should turn on

Go to step 3.
automatically if it is off when the No ${nodeText.noSymptomCode}
power adapter is connected.

First check for an image on the

built-in display.

Is an image clearly visible on the

built-in display?
Restart the user’s computer and The issue cannot
verify that it completes the startup Yes be duplicated. ${nodeText.yesSymptomCode}
process.
2.
Go to “Startup
No Issues”. ${nodeText.noSymptomCode}
Does the computer complete the
startup process?
Next, check for an image on the Go to “Display
connected external display. Functional
Yes ${nodeText.yesSymptomCode}
Issues”.
3.
Is an image clearly visible on the Go to step 4.
No ${nodeText.noSymptomCode}
connected external display?
Verify that the computer is turned The issue cannot
off, then press and hold the Yes be duplicated. ${nodeText.yesSymptomCode}
power button for 10 seconds.
Select macOS Recovery from
Startup Options to start up into
macOS Recovery. See
HT201314: About macOS
4. Recovery.
Go to step 5.
No ${nodeText.noSymptomCode}
Verify that the computer starts up
to macOS Recovery.

Does the computer start up to

macOS Recovery?
Inspect all USB-C ports and top Go to step 6.
Yes ${nodeText.yesSymptomCode}
case openings on the user’s
computer for any signs of
deformation, damage, or debris
that may be blocking the
connection. Use compressed air
to clear any obstructions or
debris.
5.
Go to step 7.
No ${nodeText.noSymptomCode}
Important: Do not use any metal
objects to clear debris or
obstructions, as this can short the
connector and cause damage.

Is any USB-C port damaged?

 Check Result Action Code Commodity
Replace the top
case assembly.

Refer to the
Service Guide to
complete all
applicable
procedures and
diagnostic suites
after part
Yes K16 KEYBOARD
replacement to
ensure that the
new part operates
properly with the
rest of the
Inspect the opening on the top system.
case for the USB-C port.
Determine whether the opening is Verify that the
misshapen or deformed, issue is resolved.
preventing proper insertion of the
6.
USB plugs. Replace the I/O
board.

Is the opening for the USB-C port Refer to the

damaged or deformed? Service Guide to
complete all
applicable
procedures and
diagnostic suites
after part OTHER
No M24
replacement to BOARD
ensure that the
new part operates
properly with the
rest of the
system.

Verify that the

issue is resolved.

Substitute the user’s AC wall Replace the

adapter (duckhead) or power power cord or AC
cord for a known-good AC wall wall adapter
EXTERNAL
adapter or power cord. Yes (duckhead). X03
CABLE
Verify that the
7. Attempt normal startup again. issue is resolved.

Does the computer turn on with a Go to step 8.

No ${nodeText.noSymptomCode}
known-good AC wall adapter or
power cord?
Substitute a known-good, Replace the
compatible power adapter. power adapter.
Yes Verify that the P23 ADAPTER
Attempt normal startup again. issue is resolved.
8.

Go to step 9.
Does the computer turn on with a No ${nodeText.noSymptomCode}
known-good power adapter?
Substitute a known-good, USB-C Replace the USB-
charging cable that is the correct C charging cable.
EXTERNAL
type for the user’s computer. Yes Verify that the X03
CABLE
issue is resolved.
9. Attempt normal startup again.
Go to step 10.
No ${nodeText.noSymptomCode}
Does the computer turn on with a
known-good charging cable?
 Check Result Action Code Commodity
Go to step 11.
Yes ${nodeText.yesSymptomCode}
Replace the logic
board and Touch
Unplug the charging cable from
ID board.
the computer.
Refer to the
Follow service guide procedures
Service Guide to
to remove the bottom case and
complete all
disconnect the battery from the
applicable
logic board.
procedures and
10. diagnostic suites
Connect the charging cable to the
No after part M01 MLB
computer.
replacement to
ensure that the
Attempt normal startup again.
new part operates
properly with the
rest of the
Does the computer turn on when
system.
the battery is disconnected?
Verify that the
issue is resolved.

Replace the
battery.

Refer to the
Service Guide to
complete all
applicable
procedures and
diagnostic suites
after part
Yes P19 BATTERY
replacement to
ensure that the
new part operates
properly with the
rest of the
Some notebook models have a system.
replaceable battery and some
models require replacement of Verify that the
the top case assembly. Refer to issue is resolved.
the Service Guide for more
11.
information. Replace the top
case assembly.

Is the battery replaceable in this Refer to the

model? Service Guide to
complete all
applicable
procedures and
diagnostic suites
after part
No K20 KEYBOARD
replacement to
ensure that the
new part operates
properly with the
rest of the
system.

Verify that the

issue is resolved.
 Check Result Action Code Commodity
The issue is
Yes resolved. ${nodeText.yesSymptomCode}

Verify that the computer can now

turn on and complete the startup
process over multiple trials.

Run AST 2 Post-Repair

12. ESCALATION
Diagnostic suite if available, to
ensure no other issues remain. No REQUIRED. ${nodeText.noSymptomCode}

Contact CSS for

Is the issue resolved? additional support
or a multipart
repair.
MacBook Pro (13-inch, 2019 and 2020, Two Thunderbolt 3 Ports) and
MacBook Pro (13-inch, M1, 2020) Connector Types on Logic Board

Connector Types on Logic Board for MacBook Pro (13-inch, 2019 and 2020, Two Thunderbolt 3 Ports) and MacBook
Pro (13-inch, M1, 2020)

Low-Profile Solid Platform

Disconnect the flex cable from the solid platform connector in one vertical motion. This type of connector is susceptible
to bent pins if the flex cable is rocked from side to side or inserted improperly.
Reconnect the flex cable to the solid platform connector by first aligning the flex cable over the solid platform connector
receptacle. Press down evenly on the top of the flex cable connector to insert it into the connector receptacle.

Examples:

Audio board flex assembly

Trackpad
Embedded DisplayPort (eDP)
I/O Board
Touch Bar touch and Touch Bar display

Locking Lever

Flip up lever 90 degrees and evenly disconnect cable.

Lock down lever after inserting cable.
Close lever when handling or shipping a logic board module, whether a known-good or a known-bad board.

Examples:

Speaker
Keyboard
Fan
Battery Management Unit (BMU) Signal
Caution: The locking levers on the logic board are fragile. To protect the levers during handling or shipment of the logic
board, close the levers after the cables are disconnected. Once the logic board is installed in the top case and the cables are
connected, be sure to lock down the levers again.

Wireless Antenna Cables

With the antenna tool, grasp the head of the cable (1) and gently lift up (2).
To reconnect line up the coaxial cable over the connector and use the flat side of the antenna tool to connect.

Examples:

Wi-Fi and Bluetooth antenna

MacBook Pro (13-inch, M1, 2020) Tools and Fixtures

The following tools are required:

ESD-Safe Workstation

Grounded ESD Mat

ESD wist or heel strap with clip/plug
ESD storage bags (for storing ESD-sensitive parts while removed from the unit)

General Tools

Antenna tool (923-01322)

Battery cover (923-01318)
Black stick
922-5065 (4-pack)
922-9004 (24-pack)
922-9005 (96-pack)
Bottom case removal/install fixture kit (076-00290), which includes:
Bottom case fixture
Quick grip clamps (2), also available separately (923-01369)
Nonslip gloves, small (pair), also available separately (923-01371)
Nonslip gloves, extra large (pair), also available separately (923-01370)
Clean, soft, lint-free cloth (922-8245)
ESD-safe tweezers
Kapton tape (922-1731)
Keycap lever (923-01803)
Keycap tool kit (076-00457) which includes:
Keycap lever
Precut VHB adhesive strips.
Suction cup (922-8252)
Touch ID alignment tools (923-03032)
Trackpad gap offset tools (923-02998)
Trackpad calibration weights, 200 g and 800 g (923-00462)
Weight Placement Rubber Template (923-04161)
Pentalobe screwdriver (923-0731)
Torx T3 screwdriver
Torx T5 screwdriver
Torx T8 screwdriver
3 mm hex nut driver
10–34 Ncm torque driver (923-02995)
T5 security bit (923-02996) (for use with 10–34 Ncm torque driver)
Torque driver (blue), 0.65 kg-fcm (923-0448)
1IPR security bit (923-0247) (for use with the Torque driver (blue), 0.65 kg-fcm)

Miscellaneous Tools

Compressed air (optional)

Isopropyl alcohol (IPA) wipe
Magnifying glass (optional, for reading serial number)
Nonslip gloves, medium/large (pair), (923-01368) (optional)
Sticky notes
Take-Apart Procedure Notes

Reassembly Steps

When the take-apart procedure doesn’t include a final list of parts that you need to reinstall to complete reassembly, reinstall
parts in the reverse order in which they’re listed in the beginning of the Removal section.

Images

Some service guide articles include images of preproduction devices. There may be small differences between the image
shown and the device you’re servicing, but the procedures are the same unless noted.

Screw Sizes

All screw sizes are about the total length of the screw.
MacBook Pro (13-inch, M1, 2020) Bottom Case
First Steps

Warning:

To avoid damaging parts, install the battery cover, disconnect the battery flex cable, and remove the BMU screw before
you begin a repair.
Don't connect the computer to an external power source during repair.

Important:

Only Apple-certified technicians (OP1859) should perform this procedure.

Follow ESD guidelines (OP100).
Follow battery safety precautions (TP772) before repairing the bottom case.

Perform the following steps before starting the repair:

Shut down the computer.

Unplug all cables.
Put on an ESD wrist strap.
Place the computer facedown on a clean, flat surface.

Tools

ESD wrist strap

Pentalobe screwdriver (923-0731)
Battery Cover for MacBook Pro (13-inch, M1, 2020) (923-01318)
Bottom case removal kit (076-00290)
Fine-tip permanent marker
Suction cup (922-8252)
Clean, soft, lint-free cloth (not shown)
Steps For Removal

1. Remove the six Pentalobe screws from the bottom case.

Color Screw #1 Screw #2 Screw #3

923-05200 923-05201 923-05202

Space Gray

923-05203 923-05204 923-05205

Silver
2. Use two clamps to secure the bottom case fixture to the table. Squeeze the clamp handles to tighten the clamps.
Ensure that the sliding bars of the clamps are below the table.
3. Position the bottom case fixture with the red lever at the bottom and the tethered corner braces at the top, adjusted
inward to fit a 13-inch MacBook Pro.
4. Tighten the silver thumbscrews.
5. Place the computer facedown in the fixture with the display hinge at the top, away from you.

6. Push the four sliding locks and two rollers inward to hold the computer in place. Ensure that the red lever is fully open
and faces toward you.
7. Put on the gloves. Then, press the suction cup to attach it to the lower left corner of the bottom case (1). Pull up on the
suction cup handle just high enough (about 0.5 cm or 2 inches) to lift the bottom case and release two clips underneath
the bottom case (2).
Caution: Do not insert a black stick into the opening or you could damage the battery.

8. Peel the edges of the suction cup to release it. Move the suction cup to the lower right corner of the bottom case and
press the top to attach it (1). Pull up on the suction cup handle just high enough (about 0.5 cm or 2 inhches) to release
the remaining two interior clips (2), as done previously with the left side.
 9. Remove the suction cup. Insert your index fingers into the narrow opening at the edges closest to you.
Caution: To protect the computer, keep the opening no more than a finger’s width apart.

10. Position both hands in the recessed areas of the fixture to protect the internal parts when you remove the bottom case.
Apply gentle and steady pressure to slide the bottom case toward you by less than 1.27 cm or 0.5 inches to disengage
the spring fingers. Wiggle the case slightly if needed. The spring fingers secure the bottom case and can release
suddenly.
Caution: Ensure that you don't drag the bottom case over internal parts when sliding it.
11. Rest the bottom case on the top case.

12. Remove the gloves, push the two rollers outward to disengage them, and remove the bottom case from the fixture.
13. Place the battery cover on the battery. Tuck the bottom edge of the battery cover under the edge of the top case and
press down on the clips to attach the battery cover to the top case.

14. If you're replacing just the bottom case, go to the reassembly instructions. If you're performing an additional repair on
the computer, don't perform that repair while the computer is in the bottom case fixture. Instead, release the four sliding
locks, then lift the computer from the bottom case fixture. Then transfer the computer to an ESD-safe surface.
15. Disconnect the battery (RP1693).

Steps For Reassembly

1. The replacement bottom case comes with a red tube that runs through the airloops. Grasp one end of the red tube, pull
it out of the airloop gasket and discard it. The tube is only used for shipment.
2. Retain the original bottom case until you complete the repair. Use a fine-tip permanent marker to write the system serial
number on the inside of the replacement bottom case.
3. Place the computer on the bottom case fixture. Ensure that the display hinge is at the top, away from you.

4. Engage the four sliding locks in and remove the battery cover.
5. Position the bottom case so that its front edge rests on top of the lower two sliding locks.

6. Align the back of the bottom case with the vent/antenna module. The long edge of the bottom case should be flush with
the smooth plane of the vent/antenna module.
 Important: The notches at each rear corner should show an equal gap, indicating that the two rows of spring fingers
inside the bottom case are aligning with the metal tabs on the vent wall.

7. Lightly press near the back center edge of the bottom case while slowly engaging the red lever. Feel the spring fingers
engage slightly as you press the bottom case.
Caution: Pushing the red lever all the way can distort the bottom case and the lever spring.
8. Disengage the lever as the rear corners of the bottom case meet the top case corners. If the bottom case is slightly
misaligned, wear gloves and gently press the bottom case to adjust it into alignment. If applying pressure doesn't
realign the bottom case, remove the bottom case and go back to step 7.

9. Press the sides of the bottom case to reattach the two interior clips (1) in the top case. Then press the middle of the
bottom case to reattach the remaining two interior clips (2).
10. Push the sliding locks outward. Pull the red lever to release the final lock.
11. Remove the computer from the bottom case fixture. Fully disengage the red lever to protect its inner spring when
storing the bottom case fixture.
12. Check all sides of the bottom case for proper alignment with the top case.

13. Reinstall the six screws in the bottom case in the order shown:
1. Short screws at the middle front (1), (2)
2. Long screws at the rear corners (3), (4)
3. Medium-length screws at the front corners (5), (6)

14. Run the appropriate post-repair diagnostic suites (TP1909).

MacBook Pro (13-inch, M1, 2020) Battery Cover and
Disconnecting the Battery
First Steps

Caution:

Only Apple-certified technicians (OP1859) should perform this procedure.

To avoid damaging parts, complete the removal steps of this procedure before you begin any other repair.
Do not apply external power while the computer is under repair.
Wear an ESD wrist strap and take precautions to avoid ESD (OP100).

Remove:

Bottom Case

Tools

1. Black stick
2. Torx T5 screwdriver
3. ESD-safe tweezers (optional)
4. ESD wrist strap
5. Battery cover (923-01318)
Steps For Removal

1. The battery management unit (BMU) Mylar cover is held in place by adhesive foam pads. Use the flat end of a black
stick to lift the BMU Mylar cover off the BMU board, then set it aside for reuse.
Important: Some replacement parts include a new BMU Mylar cover. Always install a new BMU Mylar cover if one is
provided.

2. Tuck the bottom edge of the battery cover under the edge of the top case. Press down on the clips to attach the battery
cover to the top case.
3. To disconnect the battery peel up the pull tab (1) covering the locking lever on the battery flex cable connector. Use a
black stick to flip up the locking lever on the connector, then disconnect the battery flex cable (2).

4. Remove the T5 screw from the BMU board. This disconnects the battery.
Steps For Reassembly

1. Reinstall the T5 screw (923-05241) in the BMU board.

2. Reconnect the battery flex cable. Use the flat end of a black stick to close the locking lever. Adhere the pull tab over the
locking lever connector.
Note: If installing a new battery flex cable, remove the blue adhesive backing from the pull tab before adhering the pull
tab to the locking lever connector.

3. Remove the battery cover and reinstall the BMU Mylar cover.
Important: Some replacement parts include a new BMU Mylar cover. Always install a new BMU Mylar cover if one is
provided.
 4. Reinstall the bottom case.

Important:

5. Run the appropriate post-repair diagnostic suites (TP1909).

MacBook Pro (13-inch, M1, 2020) Battery Management
Unit (BMU) Flex Cable
First Steps

Caution:

Only Apple-certified technicians (OP1859) should perform this procedure.

To avoid damaging parts, ensure that you have attached the battery cover and disconnected the battery (RP1693).
Do not apply external power while the computer is under repair.
Wear an ESD wrist strap and take precautions to avoid ESD (OP100).

Remove:

Bottom Case
Attach the Battery Cover and Disconnect the Battery

Tools

1. ESD wrist strap

2. Black stick
3. ESD-safe tweezers

Steps For Removal

1. To access the locking lever connector on the battery management unit (BMU) board, slightly lift the battery cover and
unfold the BMU flex cable toward the fan. Tuck the BMU flex cable under the battery cover.
 2. Use a black stick to flip the locking lever up, then gently remove the flex cable from the connector.

Steps For Reassembly

1. Reinstall the narrow end of the BMU flex cable into the locking lever connector on the BMU board.
 2. Use a black stick to close the locking lever (1), then slightly lift the battery cover and fold the BMU cable back toward
the logic board (2). Once connected, use the black stick to close the locking lever on the logic board.

3. Reconnect the battery and remove the battery cover.

4. Reinstall the bottom case.

Important:

5. Run the appropriate post-repair diagnostic suites (TP1909).

MacBook Pro (13-inch, M1, 2020) Logic Board
First Steps

Caution:

Only Apple-certified technicians (OP1859) should perform this procedure.

To avoid damaging parts, you must attach the battery cover and disconnect the battery (RP1693). Wait one minute for
the logic board to discharge before proceeding.
Don't connect the computer to any external power source during repair.
Wear an ESD wrist strap and take precautions to avoid ESD (OP100).

System Configuration:

Important: Completing the System Configuration suite (TP1901) is required for the display, logic board, top case, and
Touch ID board procedures. Run the System Configuration suite to configure the replacement part with the computer.
If you replace the logic board, you must also replace the Touch ID board. But if you reinstall the same logic board, you
don't need to replace the Touch ID board.

Remove:

Bottom Case
Attach the Battery Cover and Disconnect the Battery

Tools
 1. Antenna tool (923-01322)
2. Black stick
3. ESD-safe tweezers
4. Torx T3 screwdriver
5. Torx T5 screwdriver
6. 3 mm hex nut driver

Steps For Removal

1. Remove 13 screws from six cowlings. Then remove the six cowlings.
1. Three T3 screws from the L-shaped cowling.
2. Two T5 screws from the trackpad flex cable cowling.
3. Two T5 screws from the audio board flex assembly cowling.
Important: The audio board flex assembly cowling (3) has a deeper bend where the upper screw is located.
Remember the orientation of the cowling for reinstallation.
4. Two T3 screws from the Touch ID board cowling.
5. Two T3 screws from the embedded DisplayPort (eDP) connector cowling.
6. Two T3 screws from the eDP flex cable cowling.

2. Disconnect five solid platform connector cables from the logic board (1-5) and one from the timing controller (TCON)
board (6).
1. Touch Bar display
2. Touch Bar touch
3. I/O board
4. Trackpad
5. Audio board flex assembly
6. eDP
3. Carefully lift the pull tabs on the eight flex cables to reveal the locking lever connectors on the logic board. Use a black
stick to lift the locking levers up. Then use the pull tabs to remove the eight flex cables from their connectors.
1. Left speaker
2. Keyboard backlight (power)
3. Keyboard
4. Right speaker
5. Fan
6. Keyboard backlight (right)
7. Keyboard backlight (left)
8. Microphone
4. Remove and discard the Mylar cover located above the wireless antenna cables. Use the antenna tool to disconnect
the two wireless antenna cables from the logic board.

5. Remove five T5 screws from the logic board (1, 2, 3) and one 3 mm hex screw (4) from the heat sink arm. Slightly lift
the top edge of the battery cover and unfold the BMU flex cable toward the fan (5). Then, thread the trackpad flex cable
through the slot in the battery cover (6). Ensure that the battery cover is fully reinstalled before continuing.
6. Slowly lift up the bottom edge of the logic board, then carefully pull the logic board toward you and out of the top case.
Move cables out of the way as you remove the logic board.
Caution: The heat sink stays attached to the logic board. To preserve its shape and protect the fragile fins, hold the
edges of the logic board, not the heat sink.

7. If you replace the logic board, remove and transfer the eDP flex cable (RP1696) to the new logic board.
Important: Always apply a new Mylar cover to the eDP cowling if one is provided with the replacement part.
 8. Important: Do not remove the heat sink. A replacement logic board comes with the heat sink installed.

Steps For Reassembly

Important: If you are installing a replacement logic board, you must also replace the Touch ID Board .

1. Verify that the thermal duct is installed on the heat sink arm.
2. With the logic board still removed, identify all 15 cables in the top case.

3. Lower the top edge of the logic board into the top case. Move cables out of the way as you lower the bottom edge of
the logic board into the top case.
4. Count all 16 cables to ensure none are trapped under the logic board.
Note: The eDP flex cable (#13) is attached to the logic board. The eDP flex cable isn't shown or counted in reassembly
step 2.

5. Partially reinstall five T5 screws in the logic board and one 3 mm hex screw in the heat sink arm. After all six screws
have been partially reinstalled, fully tighten them.
 (1) 923-05240 (2) 923-05252 (3) 923-05250 (4) 923-05247

One T5 screw. Three T5 screws. One 3 mm hex screw.

One T5 screw.

6. Use the flat end of the antenna tool to reconnect the two wireless antenna cables to the logic board.
Caution: To prevent damage caused by loose debris, install a new Mylar cover (923-04328) over the wireless
antennas and screw. The Mylar cover is included with service parts, but can also be ordered separately.
 7. Reconnect the eight flex cables to the locking lever connectors on the logic board. Use a black stick to close the locking
levers and adhere the flex cable pull tabs over each connector.
1. Left speaker
2. Keyboard backlight (power)
3. Keyboard
4. Right speaker
5. Fan
6. Keyboard backlight (right)
7. Keyboard backlight (left)
8. Microphone
8. Reconnect five platform connector cables to the logic board and one to the TCON board.
Important: Slightly lift the battery cover and remove the trackpad cable from the slot in the battery cover. Ensure that
the battery cover is fully reinstalled before continuing.
1. Touch Bar display
2. Touch Bar touch
3. I/O board
4. Trackpad
5. Audio board flex assembly
6. eDP
9. Reinstall six cowlings, then reinstall the 13 cowling screws.
Important: Reinstall the audio board flex assembly cowling (3) with the deeper bend positioned in the upper screw
hole, closest to the heat sink arm.
1. 923-05261: L-shaped cowling
2. 923-05233: Trackpad flex cable cowling
3. 923-05237: Audio board flex assembly cowling
4. 923-05234: Touch ID board cowling
5. 923-05262: eDP connector cowling
6. 923-05235: eDP flex cable cowling
7. 923-04328: Mylar cover for antenna cables
(1) 923-05253 Three T3 screws (2) 923-05254 Two T5 screws (3) 923-05255 Upper screw hole One T5 screw (3)
923-05256 Lower screw hole One T5 screw (4) 923-05253 Upper screw hole. One T3 screw (4) 923-05263 Lower
screw hole. One T3 screw (5) 923-05260 Two T3 screws (6) 923-05246 Two T3 screws
10. Reconnect the battery and remove the battery cover.
11. Reinstall the bottom case.

Important:

12. Run the System Configuration Suite (TP1901) to configure the logic board with the computer. Completing the System
Configuration suite is required for display, logic board, top case, and Touch ID board procedures.
13. Use Apple Configurator 2 (TP1954) to install the latest macOS and firmware.
14. Run the appropriate post-repair diagnostic suites (TP1909).
MacBook Pro (13-inch, M1, 2020) Embedded DisplayPort
(eDP) Flex Cable
First Steps

Caution:

Only Apple-certified technicians (OP1859) should perform this procedure.

To avoid damaging parts, ensure that you have attached the battery cover and disconnected the battery (RP1693).
Do not apply external power while the computer is under repair.
Wear an ESD wrist strap and take precautions to avoid ESD (OP100).

Remove:

Bottom Case
Attach the Battery Cover and Disconnect the Battery
Logic Board

Tools

1. Torx T3 screwdriver
2. Black stick
3. ESD-safe tweezers
Steps For Removal

1. Use the tweezers to peel off the Mylar tape on the right and left sides of the eDP cable to access two T3 screws

2. Remove the two T3 screws. Use the flat end of a black stick to lift up and remove the eDP cable from the logic board.
Steps For Reassembly

1. Reinstall the two T3 screws (923-05199) to the eDP flex cable cowling.
 2. Use tweezers to fasten the new Mylar tape over the eDP cable. Always use new Mylar tape if it is provided with a
replacement part.

3. Reinstall the logic board.

4. Reconnect the battery and remove the battery cover.
5. Reinstall the bottom case.

Important:

6. Run the appropriate post-repair diagnostic suites (TP1909).

MacBook Pro (13-inch, M1, 2020) Input/Output (I/O) Board
First Steps

Caution:

Only Apple-certified technicians (OP1859) should perform this procedure.

To avoid damaging parts, ensure that you have attached the battery cover and disconnected the battery (RP1693).
Do not apply external power while the computer is under repair.
Wear an ESD wrist strap and take precautions to avoid ESD (OP100).

Remove:

Bottom Case
Attach the Battery Cover and Disconnect the Battery
Logic Board

Tools

1. Black stick
2. Torx T5 screwdriver
3. USB-C charge cable
Steps For Removal

1. Remove the two T5 screws from the I/O board.

2. Gently grasp the I/O board by the sides and slide it out of the top case.
Steps For Reassembly

1. Reinstall the I/O board by gently sliding it into the top case.

2. Partially reinstall the two T5 screws (923-05249). Plug both ends of an external USB-C charge cable into both ports to
confirm that the connectors on the I/O board align with the USB-C ports. Once confirmed, fully tighten the two T5
screws and remove the USB-C cable.
 Caution: The charge cable should not be plugged into power.

3. Reinstall the logic board.

4. Reconnect the battery and remove the battery cover.
5. Reinstall the bottom case.

Important:

6. Run the appropriate post-repair diagnostic suites (TP1909).

MacBook Pro (13-inch, M1, 2020) Speakers
First Steps

Caution:

Only Apple-certified technicians (OP1859) should perform this procedure.

To avoid damaging parts, ensure that you have attached the battery cover and disconnected the battery (RP1693).
Do not apply external power while the computer is under repair.
Wear an ESD wrist strap and take precautions to avoid ESD (OP100).

Remove:

Bottom Case
Attach the Battery Cover and Disconnect the Battery

Tools

1. Torx T5 screwdriver
2. Black stick
Steps For Removal

1. Gently lift the pull tabs on the speaker flex cables to reveal the locking lever connectors on the logic board. Use a black
stick to flip the locking levers up, then disconnect the speaker flex cables by sliding them out of the connectors.

2. Remove three T5 screws from the right speaker and two T5 screws from the left speaker.
Note: The screws tighten into rubber grommets and may remain in the screw holes when the speakers are removed.

3. Lift the speakers out of the top case.

Steps For Reassembly

1. Check that the speaker areas in the top case, especially the speaker grilles, are free of any debris before reinstalling
the speakers.
2. Reinstall the speakers at a slight angle to ensure proper alignment with the top case.

3. Reinstall five T5 screws, three in the right speaker and two in the left speaker.
Important: If the speaker grommets tear or come loose during reassembly, install new ones (923-05267). Use
tweezers to gently bend the grommet and thread it through the screw opening in the speaker. The textured side of the
grommet should face up. Do not damage the silver foam seals on the edge of the speakers. Check that the grommets
fit tightly into the speakers and proceed to reinstall the screws.
4. Reconnect the speaker flex cables to the locking lever connectors on the logic board. Use a black stick to close the
locking levers, then adhere the flex cable pull tabs over the connectors.

5. Reconnect the battery and remove the battery cover.

6. Reinstall the bottom case.

Important:
7. Run the appropriate post-repair diagnostic suites (TP1909).
MacBook Pro (13-inch, M1, 2020) Clutch Covers
First Steps

Caution:

Only Apple-certified technicians (OP1859) should perform this procedure.

To avoid damaging parts, ensure that you have attached the battery cover and disconnected the battery (RP1693).
Do not apply external power while the computer is under repair.
Wear an ESD wrist strap and take precautions to avoid ESD (OP100).

Remove:

Bottom Case
Attach the Battery Cover and Disconnect the Battery

Tools

1. Black stick
2. Torx T3 screwdriver

Steps For Removal

1. Remove two T3 screws from each clutch cover. Then, use a black stick to lift the clutch covers out of the top case.
Steps For Reassembly

Reinstall the clutch covers in the top case. Ensure the top edge of each clutch cover sits under the top edge of the top case.

1. Reinstall four T3 screws (923-05243), two in each clutch cover.

2. Reconnect the battery and remove the battery cover.

3. Reinstall the bottom case.

Important:

5. Run the appropriate post-repair diagnostic suites (TP1909).

MacBook Pro (13-inch, M1, 2020) Vent/Antenna Module
First Steps

Caution:

Only Apple-certified technicians (OP1859) should perform this procedure.

To avoid damaging parts, ensure that you have attached the battery cover and disconnected the battery (RP1693).
Do not apply external power while the computer is under repair.
Wear an ESD wrist strap and take precautions to avoid ESD (OP100).

Remove:

Bottom Case
Attach the Battery Cover and Disconnect the Battery
Clutch Covers

Tools

1. Antenna tool (923-01322)

2. Black stick
3. Torx T3 screwdriver
4. Torx T5 screwdriver
5. Torx security bit, 1IPR (923-0247)
6. Torque driver (blue), 0.65kgf-cm (923-0448)
7. ESD-safe tweezers
Steps For Removal

1. Remove four T3 screws, two from the embedded Display Port (eDP) connector cowling and two from the eDP flex
cable cowling. Remove the cowlings and group each cowling with their corresponding screws in separate bins of a
screw tray.

2. Disconnect the eDP flex cable from the connector on the timing controller (TCON) board.
3. Remove and discard the Mylar cover to access the wireless antenna cables and T5 screw.
4. Use the antenna tool to disconnect the two wireless antenna cables from the logic board. Then, remove the T5 screw
from the antenna ground clip and logic board.

5. Remove four T5 screws from the TCON board.

6. Use the torque driver (blue) with the Torx security bit to remove twelve 1IPR screws on the vent/antenna.

7. Gently lift the TCON board to locate the middle vent slot in the vent/antenna.
8. Guide the flat end of the black stick under the TCON board and insert it into the middle vent slot. Press down on the
pointed end of the black stick to lift the vent/antenna up.
Note: You may hear a slight click when the vent/antenna unclips from the top case.

9. Carefully guide the antenna cables and antenna ground clip through the opening in the rear wall as you lift the
vent/antenna out of the top case.
Steps For Reassembly

1. Route the two antennas and antenna ground clip through the opening in the rear wall. Lower the vent/antenna into the
top case. Gently press down on the middle of the vent/antenna to seat it in the top case.
Note: Pressing the vent/antenna into the top case may produce an audible click.

2. Use the torque driver (blue) to reinstall the twelve 1IPR screws (923-05259) in the vent/antenna. Tighten each screw
until the torque driver clicks (applies the correct torque).
 Important: Don't overtighten the screws. The torque driver should prevent overtightenting, however some screws may
install fully without the torque driver producing an audible click.

3. Reinstall four T5 screws (923-05245) in the TCON board.

4. Reinstall the one T5 screw (923-05252) to the antenna ground clip and logic board.
5. Align the antenna heads over the antenna connectors on the logic board. Use the flat end of the antenna tool to press
the two antenna heads onto the antenna connectors. Reinstall the cowling and Mylar cover.
Caution: To prevent damage caused by loose debris, install a new Mylar cover (923-04328) over the wireless
antennas and screw. The Mylar cover is included with service parts, but can also be ordered separately.

6. Reconnect the eDP flex cable to the connector on the TCON board. Reinstall the eDP flex cable cowling (923-05235)
and two T3 screws (923-05246). Reinstall the eDP connector cowling (923-05262) and the two T3 screws (923-05260).
 (923-05246) (923-05260)

7. Reinstall the clutch covers.

8. Reconnect the battery and remove the battery cover.
9. Reinstall the bottom case.

Important:

10. Run the appropriate post-repair diagnostic suites (TP1909).

MacBook Pro (13-inch, M1, 2020) Display
First Steps

Caution:

Only Apple-certified technicians (OP1859) should perform this procedure.

To avoid damaging parts, ensure that you have attached the battery cover and disconnected the battery (RP1693).
Do not apply external power while the computer is under repair.
Wear an ESD wrist strap and take precautions to avoid ESD (OP100).

System Configuration:

Important: Completing the System Configuration suite (TP1901) is required for the display, logic board, top case, and
Touch ID board procedures. Run the System Configuration suite to configure the display with the computer.

Remove:

Bottom Case
Attach the Battery Cover and Disconnect the Battery
Clutch Covers
Vent/Antenna Module

Tools

1. Black stick
2. Torx T3 screwdriver
3. Torx T8 screwdriver
Steps For Removal

1. Remove four T3 screws from the spring tensioners. The spring tensioners and timing controller (TCON) board are part
of the display.

2. Open the display and carefully place the computer on the edge of a workbench, with the display hanging down.
3. Remove six T8 screws from the display clutch mounts.
4. Separate the display from the top case. Tilt the display toward you about 15 degrees, then slide the display out of the
top case.
Steps For Reassembly

Caution: If reassembled incorrectly, the TCON board and spring tensioners could get wedged between the top case
and display, as shown below.
1. Reinstall the display into the top case. Make sure that the TCON board and spring tensioners are positioned in the top
case.
2. Partially reinstall the six T8 screws (923-05266) in the order shown.
3. Close the computer and adjust the display alignment to the top case by touch.
4. Stand up the computer on a clean, flat surface to level the front-to-rear clutch alignment.

5. With the display closed, fully tighten the six T8 screws.

6. Roll (1) and tuck (2) the body of each spring tensioner so it sits flush against the rear wall. The spring tensioner cables
should lay completely flat in the top case. The four screw holes in the body of the spring tensioners should align with
the screw holes in the rear wall.

7. Reinstall the four T3 screws (923-05251) in the spring tensioners.

 8. Reinstall the vent/antenna module.
9. Reinstall the clutch covers.
10. Reconnect the battery and remove the battery cover.
11. Reinstall the bottom case.

Important:

12. Run the System Configuration suite (TP1901) to configure the display with the computer. Completing the System
Configuration suite is required for display, logic board, top case, and Touch ID board procedures.
13. Run the appropriate post-repair diagnostic suites (TP1909).
MacBook Pro (13-inch, M1, 2020) Audio Board Flex
Assembly
First Steps

Caution:

Only Apple-certified technicians (OP1859) should perform this procedure.

To avoid damaging parts, ensure that you have attached the battery cover and disconnected the battery (RP1693).
Do not apply external power while the computer is under repair.
Wear an ESD wrist strap and take precautions to avoid ESD (OP100).

Important:

A new audio board flex assembly must be installed every time it is removed from the top case.

Remove:

Bottom Case
Attach the Battery Cover and Disconnect the Battery
Logic Board
Clutch Cover (right only)
Speaker (right only)

Tools
 1. Torx T3 screwdriver
2. Black stick
3. ESD-safe tweezers
4. EarPods with 3.5 mm headphone jack

Steps For Removal

1. The audio board flex assembly cable is adhered to the fan. Gently lift the cable to loosen the adhesive and separate it
from the fan.

2. Run the flat end of a black stick under the Hall effect sensor cable to loosen the adhesive and separate it from the top
case.
3. Disconnect the Touch ID board flex cable by running the black stick underneath.

4. Use round nose tweezers to loosen the adhesive on the Touch ID board flex cable. Carefully tuck the flex cable under
the edge of the top case to keep it from getting damaged during this procedure.
5. Remove two T3 screws from the audio board flex assembly.

6. Lift the audio board flex assembly out of the top case.
Steps For Reassembly

Important:

A new audio board flex assembly must be installed every time it is removed from the top case.
Be sure to order the correct part when replacing the audio board flex assembly.
Space Gray: 923-05048
Silver: 923-05049

1. Clean any residual adhesive from the fan and top case with a black stick. Note the Hall effect cable alignment pin in the
top case.
2. Reinstall the audio board flex assembly into the top case. Partially reinstall the two T3 screws (923-05242).

3. Plug in a 3.5 mm headphone jack to check alignment. Once confirmed, tighten the T3 screws, then remove the 3.5 mm
headphone jack.
4. Replace the Touch ID board flex cable adhesive (RP1705). Connect the Touch ID board flex cable and adhere the flex
cable to the audio board flex assembly.

5. Peel the blue adhesive cover strip from the Hall effect sensor cable. Align the hole in the Hall effect sensor cable with
the alignment pin in the top case. Gently run the flat end of a black stick along the length of the Hall effect sensor cable
to adhere it to the top case.
Caution: Do not bend or crimp the Hall effect sensor cable. Stop at the alignment pin.
 6. Reinstall the Logic Board (RP1695). Peel off the blue adhesive cover strip from the audio board flex assembly cable
and adhere it to the fan. Gently press on the top of the audio board flex cable assembly from right to left to adhere the
cable to the fan.

7. Reinstall right speaker.

8. Reinstall right clutch cover.
9. Reconnect the battery and remove the battery cover.
10. Reinstall the bottom case.

Important:
11. Run the appropriate post-repair diagnostic suites (TP1909).
MacBook Pro (13-inch, M1, 2020) Touch ID Board
First Steps

Caution:

Only Apple-certified technicians (OP1859) should perform this procedure.

To avoid damaging parts, you must attach the battery cover and disconnect the battery (RP1693).
Don't connect the computer to any external power source during repair.
Wear an ESD wrist strap and take precautions to avoid ESD (OP100).

System Configuration:

Important: Completing the System Configuration Suite (TP1901) is required for the display, logic board, top case, and
Touch ID board procedures. Run the System Configuration suite to configure the Touch ID board with the computer.
If you replace the logic board, you must also replace the Touch ID board. But if you reinstall the same logic board, you
don't need to replace the Touch ID board.

Remove:

Bottom Case
Attach the Battery Cover and Disconnect the Battery
Logic Board
Clutch Covers (right only)
Speakers (right only)

Tools

1. Touch ID alignment kit (923-03032)

2. Torx T3 screwdriver
3. Black stick
4. ESD-safe tweezers
5. Kapton tape
Steps For Removal

1. To access the Touch ID board, you must partially remove the audio board flex assembly as shown in steps 2 through 5.

2. Gently peel back the audio flex cable and disconnect the Touch ID board flex cable from the audio board flex assembly.
3. Use ESD-safe tweezers to loosen the adhesive on the Touch ID board flex cable. Carefully tuck the flex cable under
the edge of the top case.

4. Remove two T3 screws from the audio board flex assembly.

5. Lift the audio board flex assembly out of the way just enough to access the Touch ID board flexure and screws. Don't
bend or crimp the flex cables adhered to the top case.

6. Remove six T3 screws from the Touch ID board flexure.

7. Use ESD-safe tweezers to remove the Touch ID board flexure from the top case.
 8. Open the display and stand the computer on its side. With a hand on each side of the top case, support the Touch ID
board as you thread the flex cable through the slot. Remove the Touch ID board from the keyboard side of the top
case.

Steps For Reassembly

Note: If you are installing a replacement Touch ID board, remove the protective film from the glass surface.
1. Place the computer flat on the ESD mat. Set two Y-shaped alignment tools in the Touch ID opening as shown. Secure
the alignment tools with Kapton tape.
Caution: Don't damage parts in the top case that aren't fully installed.

2. Open the display and stand the computer on its side. Thread the Touch ID board flex cable through the opening in the
top case.
3. Use ESD-safe tweezers to reinstall the Touch ID board flexure.
Important: Ensure that it's installed in the correct orientation or the button may not function properly.

4. Hold the Touch ID board flexure in place while reinstalling the four outer T3 screws (1). Then partially reinstall the two
middle T3 screws (2).
Note: Screw color may vary.
1. 923-05264 (outer)
 2. 923-05265 (middle)

5. Press the Touch ID button to verify that it makes a clicking noise. Fully tighten the two middle screws while continuing
to verify that the Touch ID button makes a clicking noise when pressed. If the button doesn't move at all or moves but
doesn't click, you may need to install a Touch ID shim (RP1352).
6. Remove the Y-shaped alignment tools and look at the Touch ID button to verify that all the sides are spaced equally. If
not, restart the alignment process with step 1.

7. Reinstall the audio board flex assembly into the top case.
8. Partially reinstall the two T3 screws (923-05242). Plug in a 3.5 mm headphone jack to check alignment. Then fully
tighten the T3 screws and remove the 3.5 mm headphone jack.

9. Replace the Touch ID board flex cable adhesive (RP1705). Connect the Touch ID board flex cable and adhere the flex
 cable to the audio board flex assembly.

10. Reinstall the logic board.

11. Reinstall the right clutch cover.
12. Reconnect the battery and remove the battery cover.
13. Reinstall the bottom case.

Important:

14. Run the System Configuration suite (TP1901) to configure the Touch ID board with the computer. Completing the
System Configuration suite is required for the display, logic board, top case, and Touch ID board procedures
15. Run the appropriate post-repair diagnostic suites (TP1909).
MacBook Air (Retina, 13-inch, 2018-2020), MacBook Air
(M1, 2020), MacBook Pro (13-inch, 2019 and 2020, Two
Thunderbolt 3 Ports), MacBook Pro (13-inch, 2016-2020,
Four Thunderbolt 3 Ports), and MacBook Pro (13-inch, M1,
2020) Touch ID Shim
First Steps

Warning:

To avoid damaging parts, you must install the battery cover and either disconnect the battery or disengage battery
power to the logic board.
Don't connect the computer to any external power source during repair.

Important:

Only Apple-certified technicians (OP1859) should perform this procedure.

Wear an ESD wrist strap and take precautions to avoid ESD (OP100).
The Touch ID alignment kit and replacement Touch ID shims are included in part boxes when Touch ID reinstallation or
replacement is necessary. Learn how and when to use these parts in Touch ID reassembly steps.

Note: The images shown are of MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports), but the process is the same for
MacBook Air (Retina, 13-inch, 2018, 2019, and 2020), MacBook Air (M1, 2020), MacBook Pro (13-inch, 2019 and 2020, Two
Thunderbolt 3 Ports), MacBook Pro (13-inch, M1, 2020), and MacBook Pro (13-inch, 2017, 2018, 2019, 2020, Four
Thunderbolt 3 Ports).

Tools

Torx T3 screwdriver (magnetized)

ESD-safe tweezers
 Shim kit, package of 3 (923-01519), not shown

Steps For Removal

Note: The Touch ID shim is a tiny, circular part. Ensure that your work surface is completely clean. A clean surface allows
easy location of the shim if it falls on the ESD mat during repair.

1. Determine the required Touch ID shim size:

If the button feels too loose or doesn't click, a larger shim is required.
If the button feels too stiff or doesn't move, a smaller shim is required.

2. Spread the tips of the ESD-safe tweezers, and use one tip to push the shim out.
3. Retrieve the loose shim on the keyboard side of the top case. The shim has a small amount of adhesive and may stick to
the top case. The shim is black on the adhesive side and silver on the opposite side.

Steps For Reassembly

1. Replace the Touch ID shim with one of the shims from the kit (923-01519). Shims are marked and organized by size.

Use ESD-safe tweezers to remove the appropriate shim from the backing.
Hold less than half of the shim with the ESD-safe tweezer for easier installation.

2. Set the computer flat on the ESD mat.

Important: For MacBook Pro models, ensure that the battery cover is in position and the I/O board(s) are flat.

3. Align the shim in the recessed circle on the top case.

4. Gently press the shim to activate the adhesive.

5. Reinstall the Touch ID board for the model you're repairing:

MacBook Air (M1, 2020) (RP1685)

MacBook Air (Retina, 13-inch, 2020) (RP1612)
MacBook Air (Retina, 13-inch, 2018 and 2019) (RP1463)
 MacBook Pro (13-inch, 2020, Two Thunderbolt 3 Ports) (RP1648)
MacBook Pro (13-inch, 2019, Two Thunderbolt 3 Ports) (RP1529)

MacBook Pro (13-inch, M1, 2020) (RP1704)

MacBook Pro (13-inch, 2020, Four Thunderbolt 3 Ports) (RP1626)
MacBook Pro (13-inch, 2016, 2017, 2018, 2019, Four Thunderbolt 3 Ports) (RP1346)

Note: Confirm that Touch ID and the power button function correctly with the new shim installed.
MacBook Pro (13-inch, M1, 2020) Touch ID Board Flex
Cable Adhesive
First Steps

Caution:

Only Apple-certified technicians (OP1859) should perform this procedure.

To avoid damaging parts, ensure that you have attached the battery cover and disconnected the battery (RP1693).
Do not apply external power while the computer is under repair.
Wear an ESD wrist strap and take precautions to avoid ESD (OP100).

Important:

New adhesive must be applied whenever the Touch ID board flex cable is disconnected.

Tools

1. Black stick
2. Torx T3 screwdriver
3. ESD-safe tweezers
4. Isopropyl alcohol (IPA) wipe

Steps For Removal

 1. Use the tweezers to gently pick up one end of the woven adhesive. Peel back and discard the used adhesive.

2. Support the flex cable with tweezers while gently wiping away any remaining adhesive with an IPA wipe.

Steps For Reassembly

1. Peel off one of the L-shaped adhesive strips that came with a replacement audio board flex assembly or Touch ID
board. Grasp the light blue (nonsticky) end and remove the strip from the sheet. The L-shaped adhesive strips can also
be ordered as a separate part (923-01599).
2. Align the L-shaped adhesive within the edges of the Touch ID board flex cable. Avoid crooked or overlapping adhesive.
If it is off center, peel the adhesive back and realign it on the cable. Then, use the tweezers or the black stick to apply
light pressure to the adhesive while rubbing it into place.

3. Slightly lift the Touch ID flex cable with tweezers to avoid the adhesive from sticking before the flex is connected. Use a
black stick to reconnect the flex cable and then adhere the adhesive. If the adhesive sticks before the flex is connected,
the flex may twist or break.
 4. Align the flex cable over the L-shaped imprint on the audio board flex assembly.
Important: After reconnecting the Touch ID board flex cable, firmly press and hold the L-shaped section of the flex
cable for 10 seconds.

Important:

5. Run the appropriate post-repair diagnostic suites (TP1909).

MacBook Pro (13-inch, M1, 2020) Fan
First Steps

Caution:

Only Apple-certified technicians (OP1859) should perform this procedure.

To avoid damaging parts, ensure that you have attached the battery cover and disconnected the battery (RP1693).
Do not apply external power while the computer is under repair.
Wear an ESD wrist strap and take precautions to avoid ESD (OP100).

Remove:

Bottom Case
Attach the Battery Cover and Disconnect the Battery
Logic Board
Speaker (right only)

Tools

1. Torx T5 screwdriver
2. Black stick
Steps For Removal

1. The audio board flex assembly cable is adhered to the fan. Gently lift the cable to loosen the adhesive and separate the
cable from the fan.

2. Remove four T5 screws from the fan.

 3. Lift the fan out of the top case.

Steps For Reassembly

1. Position the fan in the top case and reinstall four T5 screws (923-05258), installing the bottom left screw first.
2. Reinstall the logic board (RP1695) and reconnect the audio flex cable assembly. With the flat end of a black stick,
gently press on the top of the audio board flex cable assembly from right to left to readhere it to the fan.

3. Reinstall the right speaker.

 4. Reconnect the battery and remove the battery cover.
5. Reinstall the bottom case.

Important:

6. Run the appropriate post-repair diagnostic suites (TP1909).

MacBook Pro (13-inch, M1, 2020) Trackpad and Flex Cable
First Steps

Caution:

Only Apple-certified technicians (OP1859) should perform this procedure.

To avoid damaging parts, ensure that you have attached the battery cover and disconnected the battery (RP1693).
Do not apply external power while the computer is under repair.
Wear an ESD wrist strap and take precautions to avoid ESD (OP100).

Remove:

Bottom Case
Attach the Battery Cover and Disconnect the Battery

Tools

1. 10–34 Ncm torque driver (set to 16 Ncm) (923-02995)

2. T5 security bit (923-02996)
3. Torx T5 screwdriver
4. Black stick
5. ESD-safe tweezers
6. Gap offset tools (923-02998)
7. Sticky Notes
8. Kapton tape
Steps For Removal

1. Open the computer and place the top case near the edge of the table with the display over the table edge.
2. Remove two T3 screws from the trackpad flex cable cowling, then remove the cowling. Disconnect the trackpad flex
cable from the logic board.
3. Remove eight T5 side screws and two T5 center screws.

4. Temporarily remove the battery cover. The trackpad flex cable is adhered to the battery cells. Using your fingers only,
carefully separate the keyboard flex cable from the battery cell.

Warning: Don't use a black stick or metal tool when the battery cover is removed. Use your fingers only.
 5. Lift the computer off the table while threading the trackpad cable through the top case opening. Leave the trackpad flat
on the table to prevent the shims from falling off and getting lost.

Caution: If you are replacing the trackpad, install new shims.

6. Replace the battery cover and set the computer assembly aside.

Steps For Reassembly

Important:

If reinstalling the same trackpad, don't remove the trackpad flex cable unless it is damaged. If installing a new trackpad,
replace the trackpad flex cable with a new one that is included with the replacement part.

A replacement trackpad comes with three sizes of shims (0.100 mm, 0.150 mm, and 0.200 mm). Start with the 0.150
mm shim. Using ESD-safe tweezers, install new rectangle shims to the outer screw bosses and round shims to the
middle screw bosses on the replacement trackpad.

Part Number Size

806-05635 0.100 mm rectangle
806-05753 0.150 mm rectangle
806-05636 0.200 mm rectangle

806-05806 0.100 mm round

806-05808 0.150 mm round
806-05810 0.200 mm round

1. Temporarily remove the battery cover.

Warning: Don't use a black stick or metal tool when the battery cover is removed.
2. Place the trackpad flat on the table with the trackpad flex cable extended away from you. Thread the keyboard flex
cable back through the opening in the top case. Slowly lower the computer with the display over the table edge and
align the middle screw holes in the top case with the middle trackpad screw bosses.
3. Lay the trackpad flex cable flat, but don't yet adhere it to the battery cells.

4. Reinstall the battery cover.

5. Partially install four T5 side scews (923-05257) in the outer screw holes to allow for trackpad alignment.
6. Turn the computer over and insert four gap offset tools in the corners of the trackpad. Place a piece of Kapton tape on
each gap tool to keep the tools in place.
Note: A misaligned trackpad or improperly secured screws will likely result in failing the Trackpad Calibration Check
(TP1314).

7. Place the open computer on its side. Use a T5 screwdriver to tighten the four outer screws.
8. To test the trackpad is at the correct height, align a single sticky note on the upper edge of the trackpad. Run a finger
over the top case and trackpad to verify the trackpad is flush with the sticky note.

9. Align a stack of two sticky notes to the bottom edge of the trackpad. Run a finger over the top case and trackpad to
verify the trackpad is flush with the sticky note.
 Important: If the trackpad is correctly aligned, continue with reassembly step #10. If the trackpad edges are higher or
lower than the top case, follow removal steps #3–6 to remove the trackpad. Install the thinner 0.100 mm shims if the
trackpad is higher than the top case. If the trackpad is lower than the top case, install the thicker 0.200 mm shims.
Then, follow reassembly steps #1–9 to check alignment again.

10. Insert the T5 security bit into the adjustable 10–34 Ncm torque driver (923-02995). Set the torque value to 16 Ncm.
11. Reinstall the remaining four side T5 screws and two middle T5 screws. Then, tighten all 10 screws to 16 Ncm.
Note: A misaligned trackpad or improperly secured screws will likely result in failing the Trackpad Calibration Check
(TP1314).
1. 923-05257 (side screws)

2. 923-05270 (middle screws)

12. Temporarily remove the battery cover again.

Warning: Don't use a black stick or metal tool when the battery cover is removed.
13. Gently run your finger along the trackpad flex cable to readhere it to the battery cells. If installing a new trackpad flex
cable, first remove the adhesive backing before adhering the flex cable to the battery cells.
14. Reinstall the battery cover.

15. Reconnect the trackpad flex cable to the logic board. Reinstall the trackpad flex cable cowling and two T3 screws
(923-5254).

16. Turn the computer over and use a black stick to lift off the gap offset tools and the Kapton tape.
17. Reconnect the battery and remove the battery cover.
18. Reinstall the bottom case.

Important

19. Run the appropriate post-repair diagnostic suites (TP1909).

MacBook Pro (13-inch, M1, 2020) Top Case Assembly with
Battery
First Steps

Caution:

Only Apple-certified technicians (OP1859) should perform this procedure.

To avoid damaging parts, you must attach the battery cover and disconnect the battery (RP1693).
Don't connect the computer to any external power source during repair.
Wear an ESD wrist strap and take precautions to avoid ESD (OP100).

Important:

Regional top cases have the same base part number, but they include a language code prefix (for example, Italian =
T661-18432). Choose the correct keyboard language (HT201794) when ordering a top case.

System Configuration:

Important: Completing the System Configuration Suite (TP1901) is required for the logic board, Touch ID board,
display, and top case. Run the System Configuration suite to configure the top case with the computer.

Remove:

Bottom Case
Attach the Battery Cover and Disconnect the Battery
BMU Flex Cable
Clutch Covers
Speakers
Vent/Antenna Module
Display
Logic Board
I/O Board
Audio Board Flex Assembly
Touch ID Board
Fan
Trackpad and Trackpad Flex Cable
Tools

No tools are required.

Steps For Removal

After all the items listed above are removed, the top case is the only remaining part.

The top case includes the following:

Battery and BMU board

Keyboard and keyboard flex cable
Microphone
Touch Bar touch flex cable
Touch Bar display flex cable
Steps For Reassembly

1. Reinstall the trackpad and trackpad flex cable.

2. Reinstall the fan.
3. Reinstall the Touch ID board and apply new adhesive to the Touch ID board flex cable.
4. Reinstall the audio board flex assembly.
5. Reinstall the I/O board.
6. Reinstall the logic board.
7. Reinstall the display.
8. Reinstall the vent/antenna module.
9. Reinstall the speakers.
10. Reinstall the clutch covers.
11. Reinstall a new BMU flex cable that came with the top case.
12. Reconnect the battery and remove the battery cover.
13. Reinstall the bottom case.

Important:

14. Run the System Configuration suite (TP1901) to configure the top case with the computer. Completing the System
Configuration suite is required for display, logic board, top case, and Touch ID board procedures.
15. Run the appropriate post-repair diagnostic suites (TP1909).
System Configuration for Mac Computers with Apple Silicon

Important: If you replace the logic board in the user's computer, ensure the user has their data backed up. Data can't be
recovered after the System Configuration suite is run.

Contents of this article:

About System Configuration

When System Configuration is Required
Before Starting an Apple Service Toolkit 2 (AST 2) Session
System Configuration Steps
Troubleshooting Tips

About System Configuration

The AST 2 System Configuration suite is a required repair completion tool that configures a Mac after certain repair
procedures. These repair procedures aren't complete until you successfully run the System Configuration suite. The System
Configuration suite is not a diagnostic substitute and post-repair diagnostic testing (TP1909) must be completed after every
repair.

System Configuration for Mac computers with Apple silicon has been simplified:

A host computer is no longer required

DFU mode is no longer required

Important: If you are attempting to complete the repair of an Intel-based Mac with the Apple T2 Security Chip, refer to
TP1657: System Configuration for Mac Computers with the Apple T2 Security Chip.

Successfully running the System Configuration suite:

Ensures repair quality and compliance with regional communications regulations.

Enables hardware encryption, biometric authentication, and secure startup protection.
Optimizes performance and verifies proper configuration of hardware components.
Conducts tests that verify that you correctly replaced parts and correctly reconnected parts during the repair, including
the Touch ID sensor, ambient light sensor, Touch Bar, display, and camera.
Pairs the Touch ID sensor and Touch Bar to the logic board and updates their calibration values for performance
optimization.
Writes the system serial number to the new logic board and reports it to Apple (if you replaced the logic board).
Note: Reporting the logic board serial number to Apple enables iCloud services including FaceTime, Messages, and
Apple Pay, and assigns the wireless region.
You can see the completed steps in the AST 2 Diagnostic Console by selecting the suite in Diagnostics Results and
clicking Details.

Note: For the purpose of this procedure the term Unit Under Test (UUT) will be used to describe the user's computer.

When System Configuration is Required

Perform System Configuration after these parts are replaced:
Model Display Logic Board Top Case Touch ID Board
MacBook Air (M1, 2020) • • •
MacBook Pro (13-inch, M1, 2020) • • • •
Mac mini (M1, 2020) •
Important: If you replaced the logic board, run the System Configuration suite, then use Apple Configurator 2 (TP1954) to
install the latest version of macOS, macOS Recovery, and update the firmware.

Before Starting an AST 2 Session

1. Add the parts you replaced to the repair system.
2. Enter the known-bad board (KBB) and known-good board (KGB) serial numbers into the repair system.
Caution:
You must use upper case characters for letters in the logic board serial number. To ensure accuracy, it is
 recommended to scan the 2D barcode.
If you enter wrong serial numbers or don't save the repair, the System Configuration suite won't become
available.
3. Save the repair.

System Configuration Steps

1. Enter the serial number of the UUT in the AST 2 Diagnostic Console to start a diagnostic session.

2. On the UUT, press and hold the power button for 10 seconds to start up to startup options.
Important: After replacing a logic board, the UUT will automatically start up in Diagnostics Mode, during which you'll
hear the UUT chime twice. Skip to step 4.
3. Press and hold Command + D to start diagnostics.

4. Connect to the network (Wi-Fi or Ethernet).

5. Proceed with the Terms and Conditions.

6. Confirm that a blue bar is next to the UUT in the AST 2 Diagnostic Console.
Important: Refer to the Troubleshooting Tips section at the bottom of this article if the bar next to the UUT does not
turn blue.
 Connected Not Connected

7. Choose the System Configuration suite from the AST 2 Diagnostic Console.

8. The UUT will begin to run the System Configuration suite and will show a progress bar on the display.
 9. Results will appear in the AST 2 Diagnostic Console once the System Configuration suite is complete. If System
Configuration is successful, the UUT will restart into Diagnostics Mode.

10. If issues are found and the System Configuration suite fails, follow the instructions on the AST 2 Diagnostic Console
and escalate to Channel Service Support (CSS).

Important:

If you replaced the logic board, follow the restore steps in the Apple Configurator 2 User Guide to install the latest
 version of macOS, macOS Recovery, and update the firmware. Additional details are available in TP1954: When to use
Apple Configurator 2 for Mac Computers with Apple Silicon.
Run the necessary post-repair diagnostic tests and suites (TP1909) to ensure a successful repair.
For notebooks, ensure you run trackpad calibration check (TP1314) anytime the computer is opened.

Troubleshooting Tips
If the UUT does not activate (the gray bar doesn't turn blue) in the AST 2 Diagnostic Console, verify the following
information:
The UUT is connected to the internet over Wi-Fi or Ethernet.
The UUT system serial number is correctly entered in the AST 2 Diagnostics Console and matches the serial
number used to create the repair.
You correctly added the parts to the repair, the KBB and KGB part serial numbers are correct, and the repair has
been saved.
If the System Configuration suite isn't available, perform the following steps in the order listed:
1. Verify the troubleshooting steps above.
2. Archive and restart the diagnostic session.
3. Restart the UUT into Diagnostics Mode.
4. Open the UUT and confirm that all parts are properly installed and all flex cables are securely connected.
5. If it has been more than 14 days since a logic board, top case, or display KGB serial number was added to the
repair, escalate to CSS.
If the diagnostic session is interrupted (the blue bar turns gray), perform the following steps:
Archive and restart the diagnostic session.
Check the network connection.
Open the UUT and confirm that all parts are properly installed and all flex cables are securely connected.
Change the language on the UUT
The diagnostic session language on the UUT is determined by the language set in the user's macOS. If you need
to change the language, start up the computer to the user's macOS and select a different language.
Trackpad Calibration Check

Trackpad Calibration Check

To verify that the trackpad is responding as expected, the Trackpad Calibration Check suite in AST 2 should be run after
every repair, including when only the bottom case has been removed and reinstalled.
Note: It is recommended to also run the Trackpad (OS) suite after a top case has been replaced, or if the user is having
issues related to trackpad functionality.

Required Tools:

1. Weight Placement Rubber Template (model specific)

Refer to the Weight Placement Rubber Template section below to identify the correct template to use.
Important: If the Weight Placement Rubber Template edges start to curl, order a new pack. Templates come in a
pack of three.
2. 200 g and 800 g weights (923-00462)

Weight Placement Rubber Templates:

MacBook (Retina, 12-inch, Early 2015, Early 2016, and 2017)

923-00555

MacBook Air (Retina, 13-inch, 2018, 2019, and 2020) and MacBook Air (M1, 2020)

923-02462

MacBook Pro (Retina, 13-inch, Early 2015) and (Retina, 15-inch, Mid 2015)

923-00599
MacBook Pro (13-inch, 2016, 2017, 2018, 2019)

923-01316

MacBook Pro (13-inch, 2020) and MacBook Pro (13-inch, M1, 2020)

923-04161

MacBook Pro (15-inch, 2016, 2017, 2018, 2019)

923-01317

MacBook Pro (16-inch, 2019)

923-03890

Steps:

1. Place the appropriate Weight Placement Rubber Template on the trackpad before launching the Trackpad Calibration
Check suite in AST 2. This establishes the correct baseline for the weights.
Important: Do not tape the Weight Placement Rubber Template to the top case. Tape may cause inaccurate test results.
2. Launch AST 2. In Diagnostic Console, select Trackpad Calibration Check from the list of diagnostic suites.

Caution: The Trackpad Calibration Check suite is very sensitive to external disturbances. Ensure the computer is on a flat
surface before you begin. Don't run the Trackpad Calibration Check suite if the computer is on a bench where other
technicians are working. To avoid interfering with the results, be sure to place weights down gently on a separate surface
while running the suite. If the computer is bumped or jostled while the suite is running, restart the test.
3. The Trackpad Calibration Check suite consists of several stages. The first stage of the suite is the Force Check, which is
interactive and requires placing the 200 g and 800 g weights as indicated. The blue dot will indicate where on the trackpad to
place each weight. The text at the bottom of the screen will indicate which weight to use at each step. The dot will turn green
when it is time to lift the weight from the trackpad.
Important: Press an alphanumeric key to advance the test.
4. The next stage of the Trackpad Calibration Check suite is the Actuator Check. During this stage, the trackpad will make
clicking sounds while the actuator is tested. If any issues with the actuator are identified, the suite may need to proceed to
the next stage, which is the Actuator Calibration. The trackpad will continue to make clicking sounds while the actuator is
calibrated. During this process, the unit under test (UUT) will display the screen shown below.

5. If no issues are found, the screen will look like the image below. The trackpad calibration is verified.
6. If issues were found in the Force Check, Actuator Check, or the Actuator Calibration, the screen will look like the image
below and the Trackpad Calibration Check suite should be run again. If the computer fails a second time, a top case
replacement is recommended.
MacBook Pro (13-inch, M1, 2020) Exploded View

Exploded View for MacBook Pro (13-inch, M1, 2020)

1. Bottom Case

923-04714, Space Gray

923-04715, Silver

2. Thermal Duct

923-04186

3. Audio Board Flex Assembly

923-05048, Space Gray

923-05049, Silver

4. Cowling, Audio Board Flex Assembly

923-05237

5. Fan

923-05206

6. Logic Board

661-17057, M1, 8-core GPU, 8GB, 256GB

661-17058, M1, 8-core GPU, 8GB, 512GB
661-17059, M1, 8-core GPU, 8GB, 1TB
661-17060, M1, 8-core GPU, 8GB, 2TB
661-17061, M1, 8-core GPU, 16GB, 256GB
661-17062, M1, 8-core GPU, 16GB, 512GB
661-17063, M1, 8-core GPU, 16GB, 1TB
661-17064, M1, 8-core GPU, 16GB, 2TB

7. Speakers, Left and Right, Pair

923-04169

8. Clutch Cover, Right

923-04181

9. Vent/Antenna Module

923-04168

10. BMU Mylar Cover

923-04323

11. Clutch Cover, Left

 923-04182

12. BMU Signal Flex Cable

923-01448

13. Cowling, Trackpad Flex Cable

923-05233

14. Cowling, Touch ID board Flex Cable

923-05234

15. Cowling, eDP Flex Cable to TCON connector

923-05262

16. Touch ID Board

661-18346
923-04171, flexure (not shown)

17. eDP Flex Cable with Integrated Cowling

923-03524

18. Cowling, eDP Flex Cable

923-05235

19. Cowling, L-Shaped (Touch Bar touch flex cable, Touch Bar display flex cable, I/O board flex cable)

923-05261

20. Top Case Assembly with Battery (includes battery, keyboard, Touch Bar flexes, and microphone)

661-18432, ANSI, Space Gray

661-18433, ANSI, Silver

Note: Regional top cases have the same base part number, but they include a language code prefix (for example, Italian = T
661-18432). Be sure to choose the correct keyboard language when ordering a top case. To help determine the correct
country code and keyboard language, refer to How to identify keyboard localizations (HT201794). The language code
prefixes are:

AB: Arabic KH: Korean

B: British (Great Britain) MG: Hungarian
BG: Bulgarian N: Dutch
C: Canadian French PO: Portuguese
CH: Chinese Simplified RO: Romanian
CR: Croatian RS: Russian
CZ: Czech S: Swedish
D: German SF: Swiss French
DK: Danish SL: Slovak
E: Spanish SM: Swiss Multilingual
F: French T: Italian
FN: Belgian TA: Taiwanese
GR: Greek TH: Thai
H: Norwegian Bokmal TQ: Turkish-Q (Turkey)
HB: Hebrew (Israeli) TU: Turkish-F (Turkish)
IS: Icelandic VN: Vietnam
J: Japanese Z: English International

Top case keyboards may not be available in all localizations.

21. I/O Board

923-05220

22. Trackpad Flex Cable

 923-05236

23. Trackpad

661-18429, Space Gray

661-18430, Silver

24. Display Assembly (includes TCON board and spring tensioner cables)

661-17548, Space Gray

661-17549, Silver

Not Shown:

Battery Cover
923-01318
USB-C 61W Power Adapter
661-10160
AR661-10160 (Argentina)
HN661-10160 (India)
MY661-10160 (Malaysia)
PA661-10160 (APAC)
TA661-10160 (Taiwan)
TU661-10160 (Turkey)
VN661-10160 (Vietnam)
Refer to Find the right power adapter and cable for your Mac notebook (HT201700) for additional information on
identifying power adapters.
MacBook Pro (13-inch, M1, 2020) Screw Chart

Screw Chart for MacBook Pro (13-inch, M1, 2020)

923-05241 923-05199 923-05243

Torx T5 Torx T3 Torx T3

BMU (1) eDP Flex Cable with Integrated Display Clutch Covers (4)
Cowling (2)

923-05253 923-05245 923-05246

Torx T3 Torx T5 Torx T3

Cowling, L-Shaped (3) TCON Board (4)

Cowling, Touch ID, Upper (1)
Cowling, eDP Flex Cable (2)

923-05254 923-05247 923-05255

Torx T5 3mm Hex Torx T5

Cowling, Trackpad Flex Cable (2) Heat Sink Arm (1) Cowling, Audio Board Flex Assembly,
Upper (1)

923-05256 923-03540 923-05270

Torx T5 Torx T5 Torx T5

Cowling, Audio Board Flex Assembly, Trackpad, Middle (2)

Lower (1)
Speakers (5)

923-05257 923-05249 923-05264

Torx T5 Torx T5 Torx T3

I/O Board (2) Touch ID, Outside (4)

Trackpad, Side (8)
923-05265 923-05200 923-05201
Torx T3 Pentalobe Pentalobe

Bottom Case, Upper Corners, Space Bottom Case, Lower Corners, Space
Touch ID, Middle (2)
Gray (2) Gray (2)

923-05202 923-05203 923-05204

Pentalobe Pentalobe Pentalobe

Bottom Case, Center, Space Gray (2) Bottom Case, Upper Corners, Silver (2) Bottom Case, Lower Corners, Silver (2)

923-05205 923-05258 923-05242

Pentalobe Torx T5 Torx T3

Bottom Case, Center, Silver (2) Fan (4) Audio Board Flex Assembly to Top Case
(2)

923-05266 923-05251 923-05259

Torx T8 Torx T3 1IPR

Display Clutch to Top Case (6) Vent/Antenna Module (12)

Spring Tensioners (4)

923-05263 923-05260 923-05250

Torx T3 Torx T3 Torx T5

Cowling, Touch ID, Lower (1) Cowling, eDP Connector to TCON (2) Logic Board to Top Case (3)
923-05252 923-05240
Torx T5 Torx T5

Logic Board to Top Case, upper

corner(1)
Logic Board to Antenna Ground Clip (1)
MacBook Pro (13-inch, M1, 2020) Screw Location Diagrams

Screw Location Diagrams for MacBook Pro (13-inch, M1, 2020)

Contents:

Bottom Case
Battery Management Unit (BMU)
Logic Board
Embedded DisplayPort (eDP) Flex Cable
I/O Board
Speakers
Clutch Covers
Vent/Antenna
Display
Audio Board Flex Assembly
Touch ID Board
Fan
Trackpad

Bottom Case

#1 #2 #3

Pentalobe: 923-05200 (2), space gray Pentalobe: 923-05201 (2), space gray Pentalobe: 923-05202 (2), space gray

Pentalobe: 923-05203 (2), silver Pentalobe: 923-05204 (2), silver Pentalobe: 923-05205 (2), silver
Battery Management Unit (BMU)

T5: 923-05241 (1)

Logic Board

#1 #2 #3 #4

T5: 923-05240 (1) T5: 923-05252 (1) T5: 923-05250 (3) 3mm hex: 923-05247 (1)
Embedded DisplayPort (eDP) Flex Cable

#1 #2

T3: 923-05260 (2), eDP flex cable cowling to timing controller T3: 923-05246 (2), eDP flex cable cowling to top case
(TCON) board mid-wall
 T3: 923-05199 (2), eDP flex cable cowling to logic board

I/O Board
 T5: 923-05249 (2)

Speakers

T5: 923-03540 (2)

Clutch Covers

T3: 923-05243 (4)

Vent/Antenna

T5: 923-05245 (4), TCON board to vent/antenna

1IPR: 923-05259 (12)
Display

T3:923-05251 (4), spring tensioners

T8: 923-05266 (6), display clutch hinges

Audio Board Flex Assembly

#1 #2 #3 #4

T3: 923-05263 (1) T3: 923-05253 (1) T5: 923-05255 (1) T5: 923-05256 (1)
T3: 923-05242 (1)
Touch ID Board

#1 #2

T3: 923-05264 (4), outer corners T3: 923-05265 (2), center

Fan

T3: 923-05258 (4)

Trackpad

T5: 923-05254 (2)

#1 #2

T5: 923-05270 (2) T5: 923-05257 (8)