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M2 Notes

The document discusses the importance of professional interaction and interpersonal skills in the workplace. It notes that positive interactions increase morale and productivity, while negative interactions harm the work environment. It emphasizes that business leaders should develop skills for positive interactions among coworkers, managers, staff, and customers. The document also outlines seven key interpersonal skills for the workplace: managing relationships, understanding others' feelings, cooperation, having a positive attitude, showing respect, appropriate contact, and active listening. Developing these skills can help foster strong relationships and teamwork.

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rolan ben
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24 views

M2 Notes

The document discusses the importance of professional interaction and interpersonal skills in the workplace. It notes that positive interactions increase morale and productivity, while negative interactions harm the work environment. It emphasizes that business leaders should develop skills for positive interactions among coworkers, managers, staff, and customers. The document also outlines seven key interpersonal skills for the workplace: managing relationships, understanding others' feelings, cooperation, having a positive attitude, showing respect, appropriate contact, and active listening. Developing these skills can help foster strong relationships and teamwork.

Uploaded by

rolan ben
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Quarter 2 – Module 2:

PROFESSIONAL INTERACTION WITH PEOPLE

PROFESSIONAL INTERACTION WITH PEOPLE

Great business leaders and human resources professionals know the benefits of effective working relationships. These
are relationships between co-workers, managers and staff, and employees with the public. Positive interactions increase
good feelings, increase morale, and improve work satisfaction. Negative interactions create confusion, anxiety, tension,
and uncertainty, which adversely affect work efficiency and company productivity. As a business leader, don't leave
workplace interactions to chance. Take the time and energy to help everyone in the organization develop the skills for
positive interactions, whenever possible. There are many benefits to having effective working relationships.
When people are happy at work, they tend to do a better job. Errors are reduced, productivity increases and customer
service improves. Having great office interaction also improves teamwork, which makes an entire team more efficient
during times of high stress, such as holiday sales or end-of-year report production. It doesn't matter what your company
does, what product or service it provides, good interaction means that people are having positive experiences.

The Importance of Interaction in Workplace Issues


Think about the last time you walked into a large store. Did you feel like a mere number in a sea of others who were also
searching and seeking solutions? If you did, chances are your interactive experience with this store started negatively.
Unless someone greets you with a smile or asks if you need assistance, you are left on your own, perhaps wondering
what the role of the employees is. The benefits of effective working relationships when customers are concerned means
that customers feel they are being served.
Great business leaders and human resources professionals know the benefits of effective working relationships. These
are relationships between co-workers, managers and staff, and employees with the public. Positive interactions increase
good feelings, increase morale, and improve work satisfaction. Negative interactions create confusion, anxiety, tension,
and uncertainty, which adversely affect work efficiency and company productivity.

Productivity Resulting from Interaction


When people are happy at work, they tend to do a better job. Errors are reduced, productivity increases and customer
service improves. Having great office interaction also improves teamwork, which makes an entire team more efficient
during times of high stress, such as holiday sales or end-of-year report production. It doesn't matter what your company
does, what product or service it provides, good interaction means that people are having positive experiences.
Develop Company Morale
The morale of your employees is directly related to the types of interactions they get regularly. Working with people
who consistently create negative interactions leads to long-term moral issues, which leaves employees feeling that no
one cares whether or not anyone does their job. This "why to bother" attitude is infectious in offices and operation
centers. The best way to resolve this is to prevent it, as much as is possible.

Consumer Satisfaction Results


A business leader should think like a consumer and get into that mindset when developing policies that affect people.
Businesses do this when developing a product or service, and they should place the same importance on communication
and interaction skills.

Facilitating Positive Interactions


As already mentioned, an environment and company culture of positive interactions are not achieved by accident.
You can further facilitate positive interactions within your organization by modeling behaviors that result in great
experiences.

Training and Policies


Start with developing positive policies that include rules about work habits, punctuality, dress code, and communication.
Set policies in which processes must be followed because it helps keep things organized and flowing, which enables
positive momentum. Then, hold training in communication, inclusiveness, and team building. Training should give
people information to absorb, as it teaches them the importance of good communication.

Potential Risks of Fraternization


When employees are enjoying working together, it is highly likely that friendships and even romantic relationships
develop. While an employer wants employees to be friendly, bringing too much out-of-office personal stuff into the
office can lead to negative interactions in the office. This, of course, harms team morale and productivity.
The first risk to consider with fraternization is the distraction it creates. Employees are likely to meet and talk during
work hours, and might not address work tasks. This action could create animosity among coworkers, who must hold
down the fort, while their colleagues are nowhere to be found. It also means that those employees are not getting done
what you are paying them for. Teams may feel favoritism, and bad feelings can occur, as a result of the imbalance.

7 Interpersonal & Social Skills for the Workplace

Conover-Social Skills
Interpersonal skills are also known as social skills. The process of using social skills is called socialization. We all learned
socialization skills at an early age. Before we could even talk we were learning socialization skills from the caregivers
around us. In the workplace, social skills are known as interpersonal skills. Both social skills and interpersonal skills refer
to the same thing—interaction with others.

Here are seven interpersonal skills tips that will help you develop strong relationships and get along great with people in
the workplace:
1. Managing relationships
2. Understanding the feelings of others
3. Cooperating with others
4. Great Attitude
5. Showing respect
6. Appropriate contact
7. Active Listening
1. Managing relationships
You spend a lot of time with the people at your workplace. If you are a full-time employee, you can expect to spend 40
or more hours a week with your coworkers. You can begin to understand why it is so important to have good
relationships with your coworkers and managers! Good relationships will help you get along well with people and help
you to do your job better. Have a difficult coworker or manager? Always remain polite and professional towards that
person. If you need to confront that person make sure you do it thoughtfully. You never know! A difficult coworker could
become a friend over time.
2. Understanding the feelings of others
The ability to understand and relate to the feelings of others is called empathy. Having empathy will help you develop
strong relationships with other people. When you have empathy, people feel that you understand them and how they
feel. When people tell you about something important, it shows they feel comfortable around you. Do your best to put
yourself in their shoes. Think about how you would want to be treated if you were in their position. What would you
want someone to say to you? What would you hope someone would do for you?
3. Cooperating with others
Cooperating, or working well with others, is an important part of interpersonal skills in the workplace. Even though each
employee might have his or her tasks and goals, the entire staff or team has the same goal. That goal is to help the
company be successful. Without cooperation, the workplace can be an unpleasant place, and the company will not
succeed. Before starting on a group project or collaborating, make sure each person understands what is expected of
them. Ensure each person can share his or her ideas or thoughts. Encourage your group to be a safe space for sharing
and collaborating.
4. Having a Great Attitude
Having an overall positive attitude will affect many aspects of your work. A great attitude will help you cope with
pressure and stress as well as help you be more flexible in your job. Always sharing a positive attitude will help you grow
in your position and ultimately help you move forward in your career.
5. Showing respect
When you show respect for others in the workplace, people will show respect for you. You can show respect for others
by being polite and using your manners. Always remember to say please and thank you. When people are talking to you,
listen to what they are saying and make eye contact to show that you are listening. Wait until other people have finished
talking before you respond so that you don’t cause them to forget what they wanted to say.
6. Appropriate Contact
Interpersonal skills are not just about the things you say at work, they also include your actions or the things you do. The
way you act toward people at work will determine whether or not they feel comfortable around you. Start by always
standing an appropriate distance away from the person with whom you are talking. A good rule of thumb is to stand an
arm’s length away from the person. That way, other people can easily hear you but will not feel like you are in their
personal space. Some people don’t like to be touched, so you must respect people’s personal space. Besides a simple
pat on the back or handshake, it is best not to touch people in the workplace. Keeping your hands to yourself will ensure
that you don’t offend or upset others.
7. Active Listening
Active listening means you are fully engaged while listening to someone talk. You’re completely focused on the person
speaking. You are giving them eye contact, nodding, and occasionally asking clarifying questions to make sure you
understand.

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