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    Numan CV

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    Syed Rahat
    Numan Hussain Sheik has over 3 years of experience in customer service and operations roles. He currently works as a Coordinator/Customer Service Representative at Emirates Driving Institute, where his responsibilities include handling technical issues, coordinating instructors, and preparing various reports. Previously, he worked at Harsha Electronics, where he welcomed customers, answered inquiries, and ensured quality customer service. He aims to contribute effectively to an organization's success through his communication, multitasking, and problem-solving skills.

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    Numan CV

    Uploaded by

    Syed Rahat
    22 views2 pages
    Numan Hussain Sheik has over 3 years of experience in customer service and operations roles. He currently works as a Coordinator/Customer Service Representative at Emirates Driving Institute, where his responsibilities include handling technical issues, coordinating instructors, and preparing various reports. Previously, he worked at Harsha Electronics, where he welcomed customers, answered inquiries, and ensured quality customer service. He aims to contribute effectively to an organization's success through his communication, multitasking, and problem-solving skills.

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    Numan Hussain Sheik has over 3 years of experience in customer service and operations roles. He currently works as a Coordinator/Customer Service Representative at Emirates Driving Institute, where his responsibilities include handling technical issues, coordinating instructors, and preparing various reports. Previously, he worked at Harsha Electronics, where he welcomed customers, answered inquiries, and ensured quality customer service. He aims to contribute effectively to an organization's success through his communication, multitasking, and problem-solving skills.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    22 views2 pages

    Numan CV

    Uploaded by

    Syed Rahat
    Numan Hussain Sheik has over 3 years of experience in customer service and operations roles. He currently works as a Coordinator/Customer Service Representative at Emirates Driving Institute, where his responsibilities include handling technical issues, coordinating instructors, and preparing various reports. Previously, he worked at Harsha Electronics, where he welcomed customers, answered inquiries, and ensured quality customer service. He aims to contribute effectively to an organization's success through his communication, multitasking, and problem-solving skills.

    Copyright:

    © All Rights Reserved
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    Download as pdf or txt
    of 2

    FFFF

    NUMAN HUSSAIN SHEIK


    COORDINATOR/CUSTOMER SERVICE REPRESENTATIVE

    DUBAI +9752 662 0656 [email protected]

    As a reliable and dedicated Bachelor of Commerce graduate seeking a challenging and


    fulfilling position within a reputable organization. With a proven track record of
    adapting to new systems and delivering exceptional service, I aim to contribute
    effectively to the company’s success. My strong multitasking abilities, coupled with
    excellent communication skills, make me an invaluable link between employees and
    customers. I am eager to establish a long-term commitment with a company that
    values skill development and priorities excellence in all aspects of work.

    WORK EXPERIENCE
    EDUCATION
    EMIRATES DRIVING INSTITUTE (EDI) May 2022- Present
    SSLC
    Dandathirtha English Med EDI is an institute with 700+ vehicles which won RoSPA Fleet, Safety Trophy Award
    School Udupi/2015 2020. EDI is the largest and most successful driving institute in Dubai and in the
    PUC Middle East.
    Dandathirtha Pre University
    MY DUTIES AS OPERATION AND CONTROL CENTRE CO-ORDINATOR
    College Udupi /2017
    B.COM  Handling all Technical department’s complaints, request, and inquiries promptly
    Manglore University
    resolving issues to maintain smooth operations.
    /Manglore 2020
     Coordinating with instructors and supported the technical team to ensure proper
    PERSONAL TRAITS fleet maintenance in line with establishment standards.
     Good Leadership Quality  Coordinate and oversee day to day operational activities, ensuring smooth
     Problem Solving Ability
    execution and adherence to established process
     Fluent Communication
     Multitasking Management  Good communication and effective coordination with other departments.
     Innovative
     Providing technical assistance to over 500+ staff members
     Good at Tally Software
     Good at MS. Office  Preparing RTA passing percentage report and vehicle fine reports from RTA portal

    LANGUAGES for presentation to higher management.


     Maintaining a comprehensive database of trainers assigned for vehicle and
    ENGLISH
    Samsung Tablets.
    H
     Tracking and monitoring training fleets to ensure compliance with RTA
    HINDI
    regulations, preventing violations.
    H
     Preparing the ON duty and OFF duty trainers reports, Monthly Trainers utilization
    KANNADA
    report and Monthly fleet utilization reports for the higher management.
    H
     Co-ordinated with IT Department regarding the allocation and reallocation of RTA
    TULU
    app devices to support operations.
    H
    MY DUTIES AS CUSTOMER SERVICE REPRESENTATIVE
    PERSONAL DETAILS
     Welcome customers warmly with a friendly greetings and offer them my
     UAE Driving License: YES assistance
     DOB: 21/03/2000
     Nationality: Indian
     Responding to customer enquiries via phone, email and chat, complaints
     Marital Status: Single promptly and professionally resulting 90% of issues on the first contact.
     LinkedIn:
    https://www.linkedin.com/in
     Outstanding communication skills, both verbal and written, enabling effective
    /numan-hussain-sheik customer interactions.
     Facing Angry/Unhappy customers calmly and in professional way to satisfy with
    HOBBIES solutions.
     Trained new employees to make sure they meets various guidelines.
     Playing Cricket
     Driving & Bike Riding  Scheduled and coordinate with students for enquiries and booking of the classes.
     Swimming  Last moment adjustments of instructors and student under pressure.
     Reading
    MY DUTIES AS FLEET MANAGEMENT

     Maintaining the records of accident reports and fleet transfer records for audit
    purpose.
     Analyzing the quality of daily fleet operations.
     Plan, direct and monitor preventive maintenance and repair programs for fleet.
     Prepare vehicle count report for higher management with locations.
     Coordinate with workshop team to reduce the down time.
     Maintaining database of trainers assigned for vehicle.
     Performed regular maintenance, repairs, and inspections on a variety of fleet
    vehicles, including trucks, vans, and cars.

    HARSHA ELECTRONICS June 2019 - Dec 2021

    MY DUTIES AS CUSTOMER SERVICE / SALES REPRESENTATIVE

     Welcome customer by greeting them & offering them assistance.


     Answer
    Ensure the
    dayquality
    to dayand proper fleet
    customer branding
    service inquiries via live chat, social media, e-mail
    and phone calls, etc.
     Receive and sort mails and deliveries.
     Maintain appointment diary on regular basis.
     Providing excellent service to customers by promptly attending to their each and
    every needs.
     Resolving customer request, question and complaints frequently & analyzing the
    situation.
     Being responsible for processing cash and card payments.

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