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Quality Objectives 2015

Transglobal Health System Inc. outlines its quality objectives for 2015. The objectives are to attain a very good rating for customer satisfaction and patient feedback, release 100% of test results within 24 hours, and ensure equipment is regularly calibrated and maintained. Action plans are provided to achieve each objective, including having staff prioritize customer service, sending results on the same day, and approving an IT patient database system. Progress will be verified by customer surveys, transmittal records, calibration certificates, and implementing the computer program.

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45 views1 page

Quality Objectives 2015

Transglobal Health System Inc. outlines its quality objectives for 2015. The objectives are to attain a very good rating for customer satisfaction and patient feedback, release 100% of test results within 24 hours, and ensure equipment is regularly calibrated and maintained. Action plans are provided to achieve each objective, including having staff prioritize customer service, sending results on the same day, and approving an IT patient database system. Progress will be verified by customer surveys, transmittal records, calibration certificates, and implementing the computer program.

Uploaded by

arabella.banawis
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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TRANSGLOBAL HEALTH SYSTEM INC.

QUALITY OBJECTIVES
Year: 2015

QUALITY OBJECTIVES BASELINE ACTION PLANS ACHIEVEMENT VERIFICATION SECTION


STATUS
To attain and maintain a Customer Satisfaction  Medical Director & all personnel General
performance index of Very Good Survey/Patient Feedback concerned to ensure that all PEME
rating for both customer results are delivered on time.
satisfaction survey (client  All personnel concerned to ensure
companies) and patient feedback customer service is prioritized in
(patients). all aspects of conducting the
PEME process
To release 100% of all PEME Transmittal Slips  Receptionists to ensure all Receptionists/Encoder
transmittal results within 24 hours. transmittal slips of patients’ results
are sent to the client agencies on
the same day of examination.
To ensure that all Calibration Certificates  Department Head to ensure that All Medical Sections
clinic/department equipment are Service Reports all equipment are calibrated and
periodically calibrated and maintained as per schedule
preventive maintenance are indicated.
regularly carried out.
To implement a computer program Management  Medical Director to approve IT Management
to serve as the patient database provided system
as per DOH requirement on
Information Technology System

Prepared by: Approved by:

ARABELLA Z. BANAWIS DR. FIDEL CHUA


Quality Management Representative Medical Director

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