HE-800B SERVICE MANUAL

Please read this manual before making any adjustments.

ELECTRONIC DIRECT DRIVE LOCKSTITCH BUTTON HOLER

This service manual is intended for HE-800B; be sure to read the HE-800B instruction manual before this manual.
Carefully read the “SAFETY INSTRUCTIONS” below and the whole of this manual to understand this product before you
start maintenance.
As a result of research and improvements regarding this product, some details of this manual may not be the same as those
for the product you purchased.
If you have any questions regarding this product, please contact a Brother dealer.

HE-800B
 SAFETY INSTRUCTIONS

[1] Safety indications and their meanings

This service manual and the indications and symbols that are used on the machine itself are provided in order to ensure
safe operation of this machine and to prevent accidents and injury to yourself or other people.
The meanings of these indications and symbols are given below.

Indications

DANGER The instructions which follow this term indicate situations where failure to follow the
instructions will result in death or serious injury.

WARNING The instructions which follow this term indicate situations where failure to follow the
instructions could result in death or serious injury.

CAUTION The instructions which follow this term indicate situations where failure to follow the
instructions may result in minor or moderate injury.

Symbols
This symbol ( ) indicates something that you should be careful of. The picture inside the triangle
･･････ indicates the nature of the caution that must be taken.
(For example, the symbol at left means “beware of injury”.)

This symbol ( ) indicates something that you must not do.

･･････

This symbol ( ) indicates something that you must do. The picture inside the circle indicates the
･･････ nature of the thing that must be done.
(For example, the symbol at left means “you must make the ground connection”.)

HE-800B i
[2] Notes on safety

DANGER
Wait at least 5 minutes after turning off the power switch and disconnecting the power cord from the wall outlet
before opening the control box cover. Touching areas where high voltages are present will result in serious injury
from electric shocks.

WARNING
Do not allow any liquids to get onto this sewing machine, otherwise fire, electric shocks or operating problems may
occur.
If any liquid gets inside the sewing machine (machine head or control box), immediately turn off the power and
disconnect the power plug from the electrical outlet, and then contact the place of purchase or a qualified
technician.

CAUTION
Environmental requirements
Use the sewing machine in an area which is free from The ambient temperature should be within the range
sources of strong electrical noise such as electrical of 5°C to 35°C during use.
line noise or static electric noise. Temperatures which are lower or higher than this
Sources of strong electrical noise may cause may cause problems with correct operation.
problems with correct operation.
The relative humidity should be within the range of
Any fluctuations in the power supply voltage should 45% to 85% during use, and no dew formation should
be within ±10% of the rated voltage for the machine. occur in any devices.
Voltage fluctuations which are greater than this may Excessively dry or humid environments and dew
cause problems with correct operation. formation may cause problems with correct operation.
The power supply capacity should be greater than the In the event of an electrical storm, turn off the power
requirements for the sewing machine’s power and disconnect the power cord from the wall outlet.
consumption. Lightning may cause problems with correct operation.
Insufficient power supply capacity may cause
problems with correct operation.

Installation
Machine installation should only be carried out by a All cords should be secured at least 25 mm away
qualified technician. from any moving parts. Furthermore, do not
Contact your Brother dealer or a qualified electrician excessively bend the cords or secure them too firmly
for any electrical work that may need to be done. with staples, otherwise there is the danger that fire or
electric shocks could occur.
The sewing machine weighs approximately 56 kg.
The installation should be carried out by two or more Install the safety covers to the machine head and
people. motor.

Do not connect the power cord until installation is If using a work table which has casters, the casters
complete, otherwise the machine may operate if the should be secured in such a way so that they cannot
treadle is depressed by mistake, which could result in move.
injury. Be sure to wear protective goggles and gloves when
Use both hands to hold the machine head when tilting handling the lubricating oil and grease, so that they
it back or returning it to its original position. If only do not get into your eyes or onto your skin, otherwise
one hand is used, the weight of the machine head inflammation can result.
may cause your hand to slip, and your hand may get Furthermore, do not drink the oil or eat the grease
caught. under any circumstances, as they can cause vomiting
and diarrhea.
Be sure to connect the ground. If the ground Keep the oil out of the reach of children.
connection is not secure, you run a high risk of
receiving a serious electric shock, and problems with
correct operation may also occur.

ii HE-800B
 CAUTION
Sewing
This sewing machine should only be used by If using a work table which has casters, the casters
operators who have received the necessary training should be secured in such a way so that they cannot
in safe use beforehand. move.
The sewing machine should not be used for any Attach all safety devices before using the sewing
applications other than sewing. machine. If the machine is used without these
Be sure to wear protective goggles when using the devices attached, injury may result.
machine. Do not touch any of the moving parts or press any
If goggles are not worn, there is the danger that if a objects against the machine while sewing, as this
needle breaks, parts of the broken needle may enter may result in personal injury or damage to the
your eyes and injury may result. machine.
Turn off the power switch at the following times, If an error occurs in machine operation, or if abnormal
otherwise the machine may operate if the treadle is noises or smells are noticed, immediately turn off the
depressed by mistake, which could result in injury. power switch. Then contact your nearest Brother
• When replacing the needle and bobbin dealer or a qualified technician.
• When not using the machine and when leaving the If the machine develops a problem, contact your
machine unattended nearest Brother dealer or a qualified technician.
Use threading mode or turn off the power first in order
to carry out threading.

Cleaning
Turn off the power switch before carrying out Be sure to wear protective goggles and gloves when
cleaning, otherwise the machine may operate if the handling the lubricating oil and grease, so that they
treadle is depressed by mistake, which could result in do not get into your eyes or onto your skin, otherwise
injury. inflammation can result.
Furthermore, do not drink the oil or eat the grease
under any circumstances, as they can cause vomiting
and diarrhea.
Keep the oil out of the reach of children.

Maintenance and inspection

Maintenance and inspection of the sewing machine Use both hands to hold the machine head when tilting
should only be carried out by a qualified technician. it back or returning it to its original position. If only
Ask your Brother dealer or a qualified electrician to one hand is used, the weight of the machine head
carry out any maintenance and inspection of the may cause your hand to slip, and your hand may get
electrical system. caught.

Turn off the power switch and disconnect the power When replacing parts and installing optional
cord from the wall outlet at the following times, accessories, be sure to use only genuine Brother
otherwise the machine may operate if the treadle is parts.
depressed by mistake, which could result in injury. Brother will not be held responsible for any accidents
or problems resulting from the use of non-genuine
• When carrying out inspection, adjustment and
parts.
maintenance
• When replacing consumable parts such as the If any safety devices have been removed, be
rotary hook absolutely sure to re-install them to their original
positions and check that they operate correctly before
Turn off the power switch before inserting or using the machine.
removing the plug, otherwise damage to the control
box could result. To prevent accidents and problems, do not modify
the machine yourself.
If the power switch needs to be left on when carrying Brother will not be held responsible for any accidents
out some adjustment, be extremely careful to observe or problems resulting from modifications made to the
all safety precautions. machine.

HE-800B iii
[3] Warning labels
The following warning labels appear on the sewing machine.
Please follow the instructions on the labels at all times when using the machine. If the labels have been removed or
are difficult to read, please contact your nearest Brother dealer.

2 *Safety devices
(A) Eye guard
(B) Finger guard
(C) Thread take-up cover
(D) Motor cover
(E) Slide cover

3 Be careful to avoid injury from the moving thread 7

take-up.

4 Be careful not to get your hands caught when returning

the machine head to its original position after it has
been tilted.

5 Be careful to avoid injury from the moving cutter.

6 Be sure to connect the ground. If the ground connection

is not secure, you run a high risk of receiving a serious
electric shock, and problems with correct operation may
also occur.

iv HE-800B
 4730M

Oil tank
(accessory)

4731M 4732M

HE-800B v
 CONTENTS
1. SPECIFICATIONS ................................. 1 6. ASSEMBLY .......................................... 49
1-1. Specifications .......................................................... 1 6-1. Lower shaft and idle pulley mechanisms ............. 50
1-2. Standard sewing pattern list .................................... 2 6-2. Lower thread trimmer mechanism ....................... 52
6-3. Feed mechanism ................................................. 54
2. NOTES ON HANDLING ......................... 3
6-4. Threading mechanism ......................................... 57
3. FUNCTION SETTINGS .......................... 4 6-5. Presser lifter mechanism ..................................... 59
3-1. List of special functions when power is turned 6-6. Needle zigzag mechanism................................... 62
on ........................................................................... 4 6-7. Cutter mechanism ............................................... 64
3-2. List of advanced functions ..................................... 6 6-8. Upper shaft and tension pulley mechanisms ....... 67
3-3. Setting memory switches (Advanced) .................... 7 6-9. Lubrication mechanism ........................................ 69
3-4. List of memory switches......................................... 8 6-10. Needle bar and thread take-up mechanisms ..... 75
3-5. Pedal operation mode setting method ................. 14 6-11. Presser bar mechanism .................................... 77
3-6. Checking the error history .................................... 16 6-12. Upper thread trimmer mechanism ..................... 79
3-7. Input checking method ......................................... 17 6-13. Thread breakage detector mechanism .............. 80
3-8. Output checking method ...................................... 20 6-14. Rotary hook mechanism.................................... 81
3-9. Confirming software version................................. 22 6-15. Covers ............................................................... 82
3-10. Protection settings ............................................. 23
7. ADJUSTMENT ...................................... 83
4. USING SD CARDS .............................. 26 7-1. Notes on making adjustments ............................. 83
4-1. Notes on handling SD cards 7-2. Adjusting the home position................................. 84
(commercially available) ...................................... 26 7-2-1. Switching to home position adjustment
4-2. Structure of an SD card folder.............................. 26 mode............................................................. 84
4-3. Preparation for reading and writing data .............. 27 7-2-2. Needle zigzag (X) motor home position ........ 85
4-4. Reading program data (parameters) .................... 28 7-2-3. Feed (Y) motor home position....................... 86
4-5. Writing program data (parameters) to an SD 7-2-4. Work clamp (P) motor home position ............ 87
memory card ........................................................ 29 7-3. Adjusting the needle bar height ........................... 88
4-6. Reading memory switch data ............................... 30 7-4. Adjusting the needle and hook timing .................. 89
4-7. Writing memory switch data to the SD card ......... 31 7-4-1. Adjusting the clearance between needle
4-8. Reading sewing machine data ............................. 32 and hook tip .................................................. 91
4-9. Writing sewing machine data to an SD card ........ 33 7-5. Adjusting the inner rotary hook and rotary hook
4-10. Writing error log data to an SD card .................. 34 holder overlap...................................................... 91
4-11. Updating the control program version ................ 35 7-6. Adjusting the work clamp pressure ...................... 91
7-7. Adjusting the work clamp lift amount ................... 92
5. MECHANICAL DESCRIPTIONS ......... 36
7-8. Adjusting the work clamp lateral position ............. 93
5-1. Needle bar and thread take-up mechanisms ....... 36
7-9. Adjusting the cutter home position sensor
5-2. Upper shaft, lower shaft and rotary hook position ................................................................ 93
mechanisms......................................................... 37
7-10. Adjusting the cutter installation position............. 94
5-3. Needle zigzag mechanism ................................... 38
7-10-1. When using the special needle plate
5-4. Presser foot lifter mechanism............................... 39
(needle plate -RB) ..................................... 95
5-5. Feed mechanism ................................................. 40
7-11. Adjusting the cutter installation height ............... 95
5-6. Cutter mechanism ................................................ 40 7-12. Adjusting the upper thread trimming.................. 96
5-7. Thread breakage detection mechanism ............... 41
7-12-1. Adjusting the longitudinal feed arm
5-8. Tension release mechanism ................................ 42 assembly position ....................................... 97
5-9. Upper thread trimmer mechanism........................ 43 7-12-2. Adjusting the trimmer driving arm
5-9-1. Upper thread scissors Gradually opens ...... 45 assembly position ....................................... 97
5-9-2. Upper thread scissors Open ....................... 46 7-12-3. Adjusting the lateral position of the upper
5-10. Lower thread trimmer mechanism ...................... 47 thread scissors at the sewing start .............. 98
5-10-1. Lower thread clamp open at the sewing start 7-12-4. Adjusting the longitudinal position of the
upper thread scissors.................................. 98
Open ················································ 48

HE-800B
 7-12-5. Adjusting the cutting depth of the upper 11-6. Uneven seams (4)……Uneven sewing pitch at
thread scissors ............................................ 99 the sewing start ............................................... 153
7-12-6. Adjusting the installation height of the 11-7. Uneven seams (5)……Poor rounding of seam 153
upper thread scissors ................................ 100 11-8. Uneven seams (6)……Around rear tack or
7-12-7. Adjusting the upper thread scissors front tack.......................................................... 153
gradual opening timing .............................. 101 11-9. Uneven seams (7)……Loose thread end at
7-12-8. Adjusting the upper thread scissors end backtack ................................................... 153
opening timing ........................................... 102 11-10. Uneven seams (8)……Thread sticking out at
7-12-9. Adjusting the overlapping amount of the end backtack................................................. 154
upper thread scissors and the work clamp 103 11-11. Uneven seams (9)……Sticking in needle
7-13. Adjusting the lower thread trimming................. 104 plate .............................................................. 154
7-13-1. Adjusting the lower thread trimmer fixed 11-12. Uneven seams (10)……All stitches............... 155
knife engagement amount ......................... 104 11-13. Upper thread run out ..................................... 156
7-13-2. Adjusting the lower thread retaining 11-14. Unraveling of thread trimmed by upper
amount ...................................................... 104 thread trimmer assembly .............................. 158
7-13-3. Adjusting the lower thread clamp opening 11-15. Upper thread miss-trimming .......................... 159
timing ........................................................ 105 11-16. Needle strikes upper thread trimmer ............. 160
7-13-4. Adjusting the lower thread clamp opening 11-17. Needle breakage ........................................... 161
amount ...................................................... 106
11-18. Imperfect cutter function (imperfect material
7-14. Adjusting the bobbin presser ........................... 106 cutting) .......................................................... 162
7-15. Adjusting the thread breakage detector ........... 107 11-19. Cutter does not return ................................... 162
7-16. Adjusting the thread tension at the tack 11-20. Cutter and upper thread trimmer touch ......... 163
tension control ................................................. 108
11-21. Seam is cut ................................................... 163
7-17. Adjusting the thread tension at the zigzag
11-22. Upper thread miss-winding............................ 164
tension control ................................................. 108
11-23. Work clamp is not raised (1)……Error does
7-18. Adjusting the upper thread feeding amount ..... 109
not occur. ...................................................... 164
7-19. Adjusting the rotary hook lubrication ................ 109
11-24. Work clamp is not raised (2)……Error occurs.
7-20. Adjusting the upper shaft motor reference ...................................................................... 165
position ............................................................ 110
11-25. Lower thread is not trimmed (pulls when
7-21. Standard settings for treadle depression material is removed) ..................................... 166
stroke ............................................................... 111
11-26. Feed mechanism does not move and error
8. INSTALLING THE 3-PEDAL FOOT occurs. .......................................................... 166
SWITCH (OPTION) ............................. 112 11-27. Needle does not zigzag or noise occurs
when needle zigzags .................................... 167
9. ELECTRIC MECHANISM ................... 113 11-28. Sewing machine stops during sewing ........... 167
9-1. Precautions at the time of adjustment ................ 113 11-29. Upper shaft does not rotate as far as the
9-2. Components inside and outside the control box needle up stop position ................................. 167
and in the operation panel ................................. 114 11-30. Operation panel display freezes and
9-3. Fuse explanation................................................ 115 operation is not possible ............................... 167
9-4. Connectors......................................................... 116
9-4-1. Connector positions..................................... 116
9-4-2. Contact failure ............................................. 118
9-5. Troubleshooting ................................................. 123
9-5-1. Troubleshooting flowchart ........................... 123
9-5-2. Problem solution and measures .................. 127

10. TABLE OF ERROR CODES ............. 142

11. TROUBLESHOOTING ...................... 148
11-1. Upper thread breakage .................................... 148
11-2. Skipped stitches............................................... 149
11-3. Uneven seams (1)……At the sewing start ....... 151
11-4. Uneven seams (2)……Lower thread is lifted
up at the sewing start....................................... 152
11-5. Uneven seams (3)……Seam lifts up at the
sewing start...................................................... 152
HE-800B
1. SPECIFICATIONS

1. SPECIFICATIONS
1-1. Specifications

4734M

Main use Buttonhole size

Buttonholes for clothing such as dress shirts, A 2193Q
blouses, work clothes and women's clothes

B C D
Buttonholes for knitted garments such as
knitted underwear, sweaters, cardigans and
jerseys A: Max.6 mm
B: Max. zigzag stitch length 36 mm
3 C: Length of the hole 4 – 32 mm
D: Max. buttonhole length 40 mm

Max. sewing speed 4,000 sti/min

Zigzag mechanism Pulse motor driven mechanism
Feed mechanism Pulse motor driven mechanism
Work clamp lifter mechanism Pulse motor driven mechanism
Height of work clamp 13 mm max. (adjustable)
Cutter drive method Double position solenoid
Lower thread holding device Standard equipment
Bobbin presser Standard equipment
Standard sewing pattern 21
Memory pattern 50
Max. number of stitch 999 stitches / program (Overall cycle program stitch no. 3,000 stitches)
-2 -3
Needle
Schmetz 134 Nm90 Schmetz 134 Nm75
Data recording media SD memory card (No guarantees of operation can be given for any media.)
Single-phase 100V / 220V, 3-phase 220V / 380V / 400V
Power supply
(For single-phase 100 V and three-phase 380 V/400 V, the trans box is required.)

1 HE-800B
 1. SPECIFICATIONS

1-2. Standard sewing pattern list

Rectangle Radial Round Straight bar tack

Rear tack

Front tack

Radial-rectangle Round-rectangle Eyelet-rectangle Rectangle-radial Round-radial Eyelet-radial

Rectangle-round Radial-round Eyelet-round Rectangle-taper tack Radial-taper tack Round-taper tack

Eyelet-taper tack Rectangle-tack Radial-tack Round-tack Eyelet-tack

HE-800B 2
2. NOTES ON HANDLING

2. NOTES ON HANDLING
About the machine set-up location
・ Do not set up this sewing machine near other equipment
such as televisions, radios or cordless telephones,
otherwise such equipment may be affected by electronic
interference from the sewing machine.
・ The sewing machine should be plugged directly into an AC wall
outlet. Operation problems may result if extension cords are
used.

2516B

Carrying the machine

・ The machine should be carried by the arm by two people as
shown in the illustration.

0597B

Tilting back the machine head

1. Pack away any tools which are near the table.
2. Secure the foot (A) so that the table will not move, and then pull
the arm with both hands to tilt back the machine head.
* While supporting the arm with both hands, gently lower it.

0598D

Returning the machine head to the upright position

1. Pack away any tools which are near the table.
2. While supporting the arm with both hands, gently return the
machine head to its original position.

0599D

3 HE-800B
 3. FUNCTION SETTINGS

3. FUNCTION SETTINGS
3-1. List of special functions when power is turned on
This list shows the key operations for using special functions.
2593B

0600D

1 Data initialization function 4 Output check function

0601D 0604D
Refer to the CD Instruction Manual. Refer to “3-8. Output checking method”.
2 Memory switch setting mode (Advanced) 5 Software version display function

0602D 0605D
Refer to “3-3. Setting memory switches (Advanced)”. Refer to “3-9. Confirming software version”.
3 Input check function 6 Error log display function

0603D 0606D

Refer to “3-7. Input checking method”. Refer to “3-6. Checking the error history”.

HE-800B 4
3. FUNCTION SETTINGS

7 Home position adjusting mode 10 Protect setting mode

0607D 0610D
Refer to “7-2. Adjusting the home position”. Refer to “3-10. Protection settings”.
8 Treadle position adjustment mode 11 Version update

0608D 0611D

Refer to “7-22. Standard settings for treadle Refer to “4-11. Updating the control program version”.
depression stroke”.
9 Upper shaft motor standard position
adjustment mode

0609D

Refer to “7-20. Adjusting the upper shaft motor

reference position”.

5 HE-800B
 3. FUNCTION SETTINGS

3-2. List of advanced functions

This list shows the key operations for using advanced functions.

0612D

1 Lower thread counter setting mode 2 Production counter setting mode

0613D 0614D
Refer to the CD Instruction Manual. Refer to the CD Instruction Manual.

HE-800B 6
3. FUNCTION SETTINGS

3-3. Setting memory switches (Advanced)

The settings for the memory switches are valid for all programs.
Refer to “3-4. List of memory switch” for details on memory switch Nos. and settings.

1 While pressing the TEST and MEMSW keys, turn on the power switch.

(1) Memory switch number

(2) Setting for selected number
0615D
(3) Setting range 4923M

2 Select the memory switch (1) that you would like to change the setting for.

4787M 4924M

3 Change the setting value (3). 4925M

• When the setting value is changed, (3) will start flashing.

• If you would like to return the setting to the default value,
press the RESET key.
4792M

4 Apply the changed setting. 4925M

The setting for the memory switch will be stored and (3) will
stop flashing and illuminate steadily.
4794M

5 To change the settings for other memory switch Nos., repeat the operations in steps 2 to 4 above.

6 Press the TEST key to exit memory switch mode. 4917M

Flashing

Normal sewing machine operation will then be possible.

4857M

7 HE-800B
 3. FUNCTION SETTINGS

3-4. List of memory switches

NOTE:
In standard memory switch setting mode (refer to the CD instruction manual), the bottom two digits only display memory
switch Nos. 00 to 49.
To make the bottom two digits display memory switch Nos. 50 to 99, switch the sewing machine to Administrator memory
switch setting mode. (Refer to the previous page.)

Work clamp setting (001 to 099)

No. Setting items Setting range Default value
Work clamp height when treadle is depressed. 1 to 13 13
001
Settings can be made in units of 1 mm.
Work clamp height when treadle is at neutral position. 1 to 13 10
002
Settings can be made in units of 1 mm.
Work clamp operation when treadle is depressed to the 1st step. 1 to 2 1
* When using a triple pedal (optional part), this number will not be
displayed.
003
1: Work clamp does not drop to intermediate position.
2: Work clamp drops to intermediate position.

Work clamp height (mm) when dropped to intermediate position. 0.1 to 8.0 1.0
004 * Displayed when No. 003 above is set to “2”.
Settings can be made in units of 0.1 mm.
Sewing machine starting procedure (pedal type). 1,3 1
050
*1 1: Treadle.
3: Triple pedal.
Pausing enabled during automatic sewing when treadle is depressed backward. ON/OFF OFF
* When using a triple pedal (optional part), this number will not be
052 displayed.
OFF: Pausing is not allowed.
ON: Pausing is allowed.
Work clamp operation when using a triple pedal. 1 to 8 1
* When using a treadle, this number will not be displayed. (Refer to P. 15.)
* Neutral indicates that the work clamp is at the neutral position.
1: Remains lowered even when the work clamp switch is released, intermediate
lowering disabled, and starting prohibited when at neutral.
2: Remains lowered even when the work clamp switch is released, intermediate
lowering enabled, and starting prohibited when at neutral.
3: Remains lowered even when the work clamp switch is released, intermediate
lowering disabled, and starting allowed when at neutral.
053
4: Remains lowered even when the work clamp switch is released, intermediate
lowering enabled, and starting allowed when at neutral.
5: Returns to neutral when the work clamp switch is released, intermediate
lowering disabled, and starting prohibited when at neutral.
6: Returns to neutral when the work clamp switch is released, intermediate
lowering enabled, and starting prohibited when at neutral.
7: Returns to neutral when the work clamp switch is released, intermediate
lowering disabled, and starting allowed when at neutral.
8: Returns to neutral when the work clamp switch is released, intermediate
lowering enabled, and starting allowed when at neutral.
*1 This is not initialized during initialization mode. Also not overwritten from SD card.

HE-800B 8
3. FUNCTION SETTINGS

No. Setting items Setting range Default value

Work clamp operation after automatic sewing is finished. ON/OFF ON
OFF: Work clamp remains lowered after automatic sewing is finished.
055 To raise the work clamp, carry out the following operations.
(A) For treadle: Depress the treadle backward.
(B) For triple pedal: Press the work clamp lifter switch.
ON: Work clamp remains raised after automatic sewing is finished.
Work clamp lifting speed. -4 to 4 0
060 -: Lifting speed becomes slower.
+: Lifting speed becomes faster.
Work clamp lowering speed. -4 to 4 0
061 -: Dropping speed becomes slower.
+: Dropping speed becomes faster.
Thread trimming speed. -4 to 4 0
062 -: Thread trimming speed becomes slower.
+: Thread trimming speed becomes faster.

Sewing machine motor settings (100 to 199)

No. Setting items Setting range Default value
Automatic needle lifter operation ON/OFF. ON/OFF ON
OFF: If the pulley is at the needle up stop position during needle bar and work
clamp home position detection, a needle up error will be generated.
150 ON: If the pulley is not at the needle up stop position during needle bar and
work clamp home position detection, it will move automatically to the
needle up stop position, and then home position detection will be carried
out.
Needle up stop position correction. -7 to 7 0
Setting can be carried out in units of 1°.
151
-: Stopping position becomes earlier.
+: Stopping position becomes later.

9 HE-800B
 3. FUNCTION SETTINGS

Feed mechanism (200 to 299)

No. Setting items Setting range Default value
Automatic upper shaft deceleration to emphasize feeding. ON/OFF OFF
OFF: Normal.
250 ON: The proportional feed time for each stitch is reduced from normal in
order to prevent needle deflection with heavy materials.
* This may limit the upper shaft speed.
Feed timing correction. -20 to 20 0
Setting can be carried out in units of 1°.
251
-: Feed timing is advanced in relation to the upper shaft phase.
+: Feed timing is retarded in relation to the upper shaft phase.
Home position detection method after power is turned on. 1 to 2 1
252
*1 1: Home position detection is carried out by pedal operation.
2: Home position detection is carried out by pressing the RESET key.
*1 This is not initialized during initialization mode. Also not overwritten from SD card.

Operation panel settings (300 to 399)

No. Setting items Setting range Default value
Parameter number assignment for FUNC key. OFF, 1 to 60 OFF
Functions can be assigned to the FUNC key to make it operate as a seventh
shortcut key.
300
OFF: No assignment.
(The help screen is displayed while the FUNC key is pressed.)
1 to 60: When the FUNC key is pressed, the parameter setting screen for the
number which has been set is displayed.
Display screen contrast. 1 to 15 10
301 You can change the degree of contrast.
The higher the number, the stronger the contrast.
Counter display during automatic sewing mode. 1 to 2 1
The contents appearing at (1) in the display during automatic sewing mode
can be set to either the lower thread counter display or the production counter
display.
1: Lower thread counter
302 2: Production counter

4926M

Production counter operation by cycle sewing units during cycle sewing. ON/OFF OFF
350 OFF: Counts in units of individual programs (1 hole).
ON: Counts in units of individual cycle programs.

HE-800B 10
3. FUNCTION SETTINGS

User program settings (400 to 499)

No. Setting items Setting range Default value
Maximum sewing speed. 1000 to 4000 4000
450 Setting can be carried out in units of 100 (sti/min).
* When setting the sewing speed, the speed will be limited by this value.
Maximum number of cycle programs. 0 to 9 9
451 This lets you set the number of cycle programs that can be used.
* If you do not want cycle programs to be displayed, set to “0”.

Device settings (500 to 599)

No. Setting items Setting range Default value
Cutter power. 1 to 6 3
550
The larger the value, the stronger the cutting force.
Cutter home position error checking. ON/OFF ON

551 OFF: Error checking is not carried out (emergency measures when there is a
sensor problem).
ON: Error checking enabled.
Upper thread tightening when sewing underlays. ON/OFF OFF
552 OFF: Upper thread is not tightened.
ON: Upper thread is tightened.
Using the thread breakage detector. ON/OFF ON
554 OFF: Thread breakage detector is not used.
ON: Thread breakage detector is used.
Number of stitches before upper thread breakage is detected. 1 to 10 10
* Displayed when No. 554 above is set to “ON”.
555
Upper thread breakage detection starts after the set number of stitches has
been sewn.
Number of stitches for upper thread breakage judgment. 2 to 7 5
* Displayed when No. 554 above is set to “ON”.
556
An upper thread breakage error occurs when the upper thread breakage
signal is continuously ON for the set number of stitches.

11 HE-800B
 3. FUNCTION SETTINGS

Error processing settings (600 to 699)

No. Setting items Setting range Default value
Time from error occurring to buzzer stopping. OFF, 2 to 30 OFF
650 OFF: Buzzer does not stop.
2 to 30: Buzzer stops after the specified time (set in units of 2 seconds).
Needle zigzag and feed motor energization status when a non-resettable error ON/OFF OFF
occurs.
651
OFF: Needle zigzag and feed motor energization is turned off.
ON: Needle zigzag and feed motor energization remains on.
Needle zigzag motor status when a pause or thread breakage occurs during ON/OFF ON
automatic sewing.
652
OFF: Needle zigzag motor energization is turned off.
ON: Needle zigzag motor energization remains on.

Maintenance settings (700 to 799)

No. Setting items Setting range Default value
Y cutting position (feed direction) correction. Back -0.800 to 0
The cutter position for the sewing pattern can be 0.800
corrected in the Y (feed) direction.
Settings can be made in units of 0.025 mm.
When + is selected, the cutting position moves
700
further to the back.

Forward
1445Q

Continuous sewing permission (for administrator). ON/OFF OFF

OFF: Disabled (Continuous sewing forbidden).
ON: Sewing operation is repeated while the treadle is being depressed to
2nd step.
750
NOTE:
This setting is test operation mode for use by an administrator.
It is dangerous to set it to ON while sewing, so be sure to set it back to
OFF after use.
Continuous sewing interval (for administrator). 0 to 2500 1000
751 * Displayed when No. 750 above is set to “ON”.
Setting can be carried out in units of 100 ms.
752 Sewing machine ID code (for specifying SD card folder) 0 to 99 0
Thread winding speed limit. ON/OFF ON
OFF: Upper limit is not limited to 2000 sti/min.
* Thread winding is carried out at the speed specified at the operation panel.
755
ON: Upper limit is limited to 2000 sti/min.
* If the speed specified at the operation panel exceeds 2000 sti/min, thread
winding will be limited to 2000 sti/min.

HE-800B 12
3. FUNCTION SETTINGS

Specification and destination settings (800 to 899)

No. Setting items Setting range Default value
Machine head specifications 2,3 -2 specifications:
2
850 2: -2 specifications (for cotton and silk) -3 specifications:
*1 3: -3 specifications (for knitted materials) 3
*2
Sewing area(Work clamp size) *4 1 to 9 3
Sewing area Work clamp size
1: 4.0 x 15.0mm 5.4 x 19.0mm
2: 4.0 x 20.0mm 5.4 x 24.5mm
851 3: 4.0 x 32.0mm 5.4 x 36.0mm
*1 4: 5.4 x 20.0mm 6.8 x 24.5mm
5: 5.4 x 32.0mm 6.8 x 36.0mm
6: 5.4 x 40.0mm 6.8 x 47.0mm
7: 6.0 x 20.0mm 7.3 x 24.5mm
8: 6.0 x 32.0mm 7.3 x 36.0mm
9: 6.0 x 40.0mm 7.3 x 47.0mm
Max. needle zigzag feed width(Needle plate size) *4 4,6 -2 specifications:
6
852 4: 4mm(5.4mm) -3 specifications:
*1 6: 6mm(7.3mm) 4
*2
Language 0 to 2 China: 2
853 Europe: 0
0: English Other: 0
*1 1: Japanese *3
2: Chinese
*1 This is not initialized during initialization mode. Also not overwritten from SD card.
*2 The initial value is determined by the machine head specifications at the time of shipment from the factory.
*3 The initial value is determined by the shipping destination at the time of shipment from the factory.

*4 The actual sewing area is determined by the work clamp dimensions and the needle plate dimensions.
Needle plate size
5.4mm 7.3mm

5.4 x 19.0mm 4.0 x 15.0mm 4.0 x 15.0mm

5.4 x 24.5mm 4.0 x 20.0mm 4.0 x 20.0mm
5.4 x 36.0mm 4.0 x 32.0mm 4.0 x 32.0mm
6.8 x 24.5mm 4.0 x 20.0mm 5.4 x 20.0mm
Work clamp size
6.8 x 36.0mm 4.0 x 32.0mm 5.4 x 32.0mm
(Width x Length)
6.8 x 47.0mm 4.0 x 40.0mm 5.4 x 40.0mm
7.3 x 24.5mm 4.0 x 20.0mm 6.0 x 20.0mm
7.3 x 36.0mm 4.0 x 32.0mm 6.0 x 32.0mm
7.3 x 47.0mm 4.0 x 40.0mm 6.0 x 40.0mm

13 HE-800B
 3. FUNCTION SETTINGS

3-5. Pedal operation mode setting method

When using the treadle
The following table describes the operation of the work clamp during sewing standby mode when using the treadle.

Depressed
Neutral
1st step
2nd step

1. Set memory switch No. 050 to “1”.

2. Use memory switch No. 003 to select the desired operation mode from the following.

Treadle

Depressed

Neutral Neutral
1st step 1st step
Setting
value 2nd step

No.003
0796D

Release 1st step

Depressed Depres
Depress Neutral Depressed 2nd step
backward backward Releas further

Work clamp Work clamp Sewing

Work clamp
1 neutral maximum machine
raised
position drop start
Work clamp
Work clamp Work clamp
Work clamp maximum drop
2 neutral intermediate
raised + sewing
position drop
machine start

Insertion and removal of the Normal position Buttonhole positioning Sewing

material

After sewing

Raised Neutral Intermediate drop Maximum drop

HE-800B 14
3. FUNCTION SETTINGS

When using a triple pedal (option)

The following table describes the operation of the work clamp during sewing standby mode when using a triple pedal.

Work clamp lifter switch

Work clamp switch

Start switch 0770D

1. Set memory switch No. 050 to “3”.
2. Use memory switch No. 053 to select the desired operation mode from the following.
Setting
Work clamp Release → Depress →
value All switches OFF Work clamp switch Start switch
lifter switch ← Depress ← Release
No. 053
Work clamp Work clamp
Work clamp neutral position maximum drop Sewing
1 lifts Work clamp machine starts
Work clamp neutral
maximum drop position

Work clamp Work clamp Work clamp maximum

neutral position intermediate drop drop
Work clamp
2 ＋
lifts Work clamp Work clamp neutral Sewing
intermediate drop position machine starts
Work clamp Work clamp (Work clamp
neutral position maximum drop maximum drop)
Work clamp
3 ＋
lifts Work clamp Work clamp neutral Sewing
maximum drop position machine starts
Work clamp Work clamp Work clamp maximum
neutral position intermediate drop drop
Work clamp
4 ＋
lifts Work clamp Work clamp neutral Sewing
intermediate drop position machine starts

Work clamp Work clamp Work clamp Sewing

5 lifts neutral position maximum drop machine starts

Work clamp maximum

drop
Work clamp Work clamp Work clamp
6 ＋
lifts neutral position intermediate drop Sewing
machine starts
(Work clamp
maximum drop)
Work clamp Work clamp Work clamp
7 ＋
lifts neutral position maximum drop Sewing
machine starts
Work clamp maximum
drop
Work clamp Work clamp Work clamp
8 ＋
lifts neutral position intermediate drop Sewing
machine starts

* The start switch is enabled at statuses indicated by .

15 HE-800B
 3. FUNCTION SETTINGS

3-6. Checking the error history

The past error history can be checked by the following procedure.

0618D

1. While pressing the key (1), turn on the power switch.

Error history numbers, error codes and production counter values (lower 6 digits) will be displayed on the screen.
NOTE:
E025, E035, E045, E065, E705 and error codes which can be reset do not remain in the error history, and so they will
not be displayed.

2. Press the or key (2) to switch the error history sequentially.

Up to 96 histories (01 to 96) are stored in order starting from the newest. No. 01 represents the newest error.
(If there are no error codes, “E---” will be displayed.)
While the FUNC key (3) is being pressed, the error codes will be removed from the display and the production counter
when the error occurred will be displayed as 10 digits.

3. Press the TEST key (4) to return to the normal display. The sewing machine will switch to home position detection
standby.

HE-800B 16
3. FUNCTION SETTINGS

3-7. Input checking method

This is used at the following times.
・ When you would like to check for problems with the operation panel.
・ When you would like to check for broken cords.
・ When you would like to adjust a sensor position.
This lets you check if the CPU is reading signals from the keys and the sensors correctly.

0799D

1. While pressing the key (1), turn on the power switch.

Item numbers, item names and input statuses will be displayed on the screen.
2. Press the key (1) or the key (2) to select the desired item number.
3. Refer to the input check list to check the key and sensor responses.
4. When returning to normal operation, turn power off and then on again.

17 HE-800B
 3. FUNCTION SETTINGS

<Input check list>

Item No. Input status Check item and checking method
1 *** Shows the input voltage.
X (needle zigzag) axis motor home position sensor position.
2 ON/OFF Move the needle bar manually.
Turns ON when moved to the left.
X (needle zigzag) axis motor encoder counter value.
3 *** Move the needle bar manually.
Goes down when moved to the left.
* When the power is turned on, the position will be “0”.
Y (feed) axis motor home position sensor position.
Move the feed arm (1) manually.

4 ON/OFF

0771D
Turns on when moved to the inside.
Y (feed) axis motor encoder counter value.
Move the feed arm (1) manually.

5 ***

0771D

Goes down when moved to the inside.

* When the power is turned on, the position will be “0”.
Work clamp motor home position sensor position.
Move the trimmer driving arm (1) manually.

6 ON/OFF

1770B

Turns on when moved in the direction of the arrow.

Work clamp motor encoder counter value.
Move the trimmer driving arm (1) manually.

7 ***

1770B

Goes down when moved in the direction of the arrow.

* When the power is turned on, the position will be “0”.
Treadle analog value.
8 0 to 255 Depress the treadle.
When depressed forward, the value increases.
* Should normally display somewhere around 109 when at the neutral position.

HE-800B 18
3. FUNCTION SETTINGS

Work clamp lifter switch.

9 ON/OFF
Turns on when the work clamp lifter switch of the triple pedal (option) is pressed.
Work clamp switch.
10 ON/OFF
Turns on when the work clamp switch of the triple pedal (option) is pressed.
Start switch.
11 ON/OFF
Turns on when the start switch of the triple pedal (option) is pressed.
STOP switch connection signal.
12 ON/OFF
Turns off when the STOP switch is not connected.
STOP switch.
13 ON/OFF
Turns on when the STOP switch is pressed.
Safety switch.
14 ON/OFF
Turns off when the machine head is tilted back.
Cutter home position sensor.
15 ON/OFF
Turns off when the cutter is pushed down by hand.
Upper thread breakage detection signal.
16 ON/OFF
Turns off when the upper thread breakage detection guide is moved to the right.
Needle up signal.
19 ON/OFF Turn the pulley by hand.
* ON in the needle up region, OFF in any other region.
Upper shaft 360 degree rotation signal.
Turn the pulley by hand.
* Increases when turned forward (counterclockwise
rotation).
20 0 to 359

0783D

21 ON/OFF key.
22 ON/OFF key.
23 ON/OFF ENTER key.
24 ON/OFF Shortcut 1 key.
25 ON/OFF Shortcut 2 key.
26 ON/OFF Shortcut 3 key.
27 ON/OFF Shortcut 4 key.
28 ON/OFF Shortcut 5 key.
29 ON/OFF Shortcut 6 key.
30 ON/OFF AUTO key.
31 ON/OFF TEST key.
32 ON/OFF PROGRAM key.
33 ON/OFF MEMSW key.
34 ON/OFF R/W key.
35 ON/OFF RESET key.
36 ON/OFF THREAD key.
37 ON/OFF CUTTER ON key.
38 ON/OFF WIND key.
39 ON/OFF COPY key.
40 ON/OFF FUNC key.
42 ON/OFF Option input 2.
43 ON/OFF Option input 3.
44 ON/OFF Option input 4.
45 ON/OFF Option input 5.
46 ON/OFF Option input 6.
47 ON/OFF Option input 7.
48 ON/OFF Option input 8.
49 ON/OFF Option input 9.
50 ON/OFF Option input 10.

19 HE-800B
 3. FUNCTION SETTINGS

3-8. Output checking method

This is used at the following times.
・ When you would like to check for problems with the operation panel.
・ When you would like to check for a problem with the drive mechanism.
・ When you would like to check for broken cords.
You can check whether the signals being output by the CPU are driving the mechanisms correctly.
NOTE:
Carry out this procedure after checking that the input check is normal. If there are problems with the input signals, it may not
be possible to carry out an output check.

0800D

1. While pressing the key (1), turn on the power switch.

2. Depress the treadle to the 2nd step. (Start switch for a triple pedal)
The needle bar and the work clamp will move to the home position. Item numbers and item names will be displayed on the
screen.
3. Press the key (2) or the key (1) to select the desired item number.
4. The operations for item codes 51 to 53 can be checked by pressing the or key (3).
* The operation for that check item will be carried out while the key is being pressed.
5. For item numbers 54 and after, depress the treadle to the 2nd step. (Start switch for a triple pedal)
* The operation for the item being checked will be carried out while the treadle is being depressed.
6. When returning to normal operation, turn power off and then on again.

HE-800B 20
3. FUNCTION SETTINGS

Item No. Operation

When the and keys are pressed, the needle bar will move in units of 1 mm.
51 : Needle bar moves to the right (+).
: Needle bar moves to the left (-).
When the and keys are pressed, the work clamp will move in units of 0.1 mm.
52 : Work clamp moves to the front (+).
: Work clamp moves to the back (-).
When the and keys are pressed, the work clamp will move in units of 0.12 mm.
: Work clamp moves up (+).
53 : Work clamp moves down (-).
At this time, upper thread trimming and lower thread trimming are carried out in conjunction with the
operation of the work clamp.
The buzzer will sound for 0.7 second, and then the sewing machine will start (at the longest for 1 minute).
Immediately after the motor stops, the upper shaft angle (normally around 55) will be displayed.
54
While the motor is stopped, you can press the and keys to change the speed (between 1000 sti/min
and 4000 sti/min).
The buzzer will sound for 0.7 second, then the work clamp will move 15 mm back and forth, and then the
55
cutter will operate.
56 The tension release solenoid will turn on.
The panel indicators will illuminate in order.
57
CAUTION → AUTO → TEST → . . . . → COPY
58 The buzzer will sound.
59 Option output 1 will turn on.
60 Option output 2 will turn on.
61 Option output 3 will turn on.
62 Option output 4 will turn on.
63 Option output 5 will turn on.
64 Option output 6 will turn on.
65 Option output 7 will turn on.
66 Option output 8 will turn on.
67 Option output 9 will turn on.
68 Option output 10 will turn on.
69 Option output 11 will turn on.
70 Option output 12 will turn on.
71 Option output 13 will turn on.
72 Option output 14 will turn on.
73 Option output 15 will turn on.
74 Option output 16 will turn on.
75 Option output 17 will turn on.
76 Option output 18 will turn on.
77 Option output 19 will turn on.
78 Option output 20 will turn on.

21 HE-800B
 3. FUNCTION SETTINGS

3-9. Confirming software version

0621D

1. If you turn on the power while pressing the key (1), the software version will be displayed in the menu display (2).
2. The PROGRAM No. display (4) will change as follows each time the or key (3) is pressed.

0622D

MN Main control program

USR MT Motor control program
PL Panel control program
MN Main IPL
IPL MT Motor IPL
PL Panel IPL

3. Press the TEST key (5) to return to the normal display. The sewing machine will switch to home position detection
standby.

HE-800B 22
3. FUNCTION SETTINGS

3-10. Protection settings

There are two ways which can be used to switch to protect setting mode: Method A (which does not require an SD card) and
Method B (which requires an SD card).
If you want to set up the sewing machine so that these modes cannot be distinguished, it is recommended that you set the
method to Method B.
* If using an SD card, read the section titled “4-1. Notes on handling SD cards (commercially available)”.

Method A
1. While pressing the RESET key (1) and the TEST key (2) and the ENTER key (3), turn on the power switch.
* The previous protection level (OFF, 1 to 5) will appear in the menu display (4).
* The protection level is set to OFF at the time of shipment from the factory.

0801D

* If a beeping sound is heard and “Wrong Starting” is displayed, it means that the method has been set to “Method B”.
In this case, start by means of method B. (Refer to the next page.)

2. Press the or key (5) to select the protection level.

Protection level Details
OFF Nothing is disallowed.
1 to 4 Certain operations are disallowed depending on the protection level.
* Protected items have been preset for each level. Refer to “Table of protection
levels and corresponding protected items” on page 25.
5 You can set the protection level for each of the 11 items individually.
* Set to ON (disallowed) or OFF (allowed) for each item.
* All items are set to OFF at the time of shipment from the factory.

3. Press the ENTER key (3) to store the protection level.

* If setting to a protection level other than level 5, proceed to step 4. If setting to level 5, proceed to step 5.
4. Press the TEST key (2).
* The display will return to the normal display and the sewing machine will change to home position standby.
5. Item numbers and setting values (ON/OFF) will be displayed on the screen.

0802D
6. Press the or key (6) to select the item number (1 to 11). (Refer to page 25.)
7. Press the or key (5) to change the setting (ON/OFF).
8. Press the ENTER key (3) to store the setting (ON/OFF).
9. Repeat steps 6 to 8 above for each item, and then press the TEST key (2).
* The protect setting mode will be exited and the sewing machine will change to home position standby.
* To return to the protection level setting status (step 2 above), press the FUNC key (7).

23 HE-800B
 3. FUNCTION SETTINGS

Method B
Have an SD card ready.
* The SD card is only used at the step of selecting protect setting mode, so any type of SD card can be used as long as it
can be accessed. In addition, if making the setting two or more times, a different SD card from the one used before can be
used.

1. Insert the SD card, and then while pressing the RESET key (1) and the TEST key (2) and the ENTER key (3), turn on the
power switch.
* The previous starting method (“A, B” or “B”) will appear in the menu display.
* The method is set to “A,B” at the time of shipment from the factory.

0803D

2. Press the or key (4) to select the next starting method.

Starting method Details

A,B Protect setting mode can be started using either Method A or Method B.
B Protect setting mode can only be started using Method B.

3. Press the ENTER key (3) to store the starting method.

4. For the method of operation from this point onward, refer to steps 2 to 9 in “Method A” (previous page).

HE-800B 24
3. FUNCTION SETTINGS

Table of protection levels and corresponding protected items

× : Operation disallowed

OFF 1 2 3 4 5
Level
Setting items 1 2 3 4 5 6 7 8 9 10 11

Data initialization × × × × ×
Standard memory switch settings × × ×
Administrator memory switch settings × × × ×
Changing the program number × × × ×
Changing the sewing speed
(Parameters relating to sewing speed) × × × × ×
Program editing × × × ×
Program copy mode × × × ×
Cutter operation × × × ×
Production counter editing × × ×
Lower thread counter editing × × ×
Resewing after sewing is interrupted × × ×
Home position adjustment × ×
Upper shaft motor reference position
adjustment × ×
Treadle position adjustment × ×

25 HE-800B
 4. USING SD CARDS

4. USING SD CARDS
4-1. Notes on handling SD cards (commercially available)
• Use an SD card or a multimedia card with a capacity of 2GB or less.
• Do not disassemble or alter SD cards.
• Do not bend, drop, scratch or place heavy objects on top of the SD cards.
• Do not allow the SD cards to become wet, such as with water, oil, solvents, drinks or any other liquids.
• Do not use or store the SD cards in a locations exposed to strong static electricity or electrical interference.
• Do not use or store the SD cards in a locations exposed to vibrations or impacts, direct sunlight, extreme dust (or lint), high
temperatures, high humidity, severe temperature fluctuations, or strong magnetic forces (such as from speakers).
• Do not subject the SD cards to vibration or shocks or remove them from the sewing machine while data reading or writing
is in progress.
• Data on the SD cards may be lost or damaged due to some malfunction or accident. We recommend backing up important
data.
• The SD cards that you purchased is already formatted. We recommend that the SD cards not be reformatted.
• The recommended SD cards are those sold by SanDisk and Panasonic. Cards from other manufacturers may use different
formatting methods and may not work correctly as a result.

For additional information, refer to the instruction manual included with the SD cards that you have purchased.

* This product is compatible with SD cards that have been formatted using the FAT16/32 method. Cards that have
been formatted using other formatting methods cannot be used.
* All other company and product names mentioned in this instruction manual are trademarks or registered trademarks
of their respective companies. However, the explanations for markings such as TM are not clearly described within
the text.

4-2. Structure of an SD card folder

Data type Folder name File name
ISM09MN.BVP (Main control program)
Control program \BROTHER\ISM\ISMSYS\ ISM09MT.BVP (Motor control program)
ISM09PL.BVP (Panel control program)
\BROTHER\ISM\ISMDH**\
* ‘**’ represents the value for memory switch No.
Program data
752. If program data from other sewing ISMUPG.SEW
(parameters)
machines in the same SD memory card,
change the name of the folder.
memory switch
Same as above ISMMSW.SEW
data
cycle program
Same as above ISMCYC.SEW
data
Error log data \BROTHER\ISM\ISMLDT\ Stores the files which relate to error logs.

HE-800B 26
4. USING SD CARDS

4-3. Preparation for reading and writing data

1 Insert the SD card into the SD slot.
NOTE:
• Make sure the SD card is facing the correct way.
• The cover should be closed at all times except when
the SD card is inserted and removed, otherwise dust
may cause trouble

0626D

2 Turn on the power switch.

3 The mode will switch to data read/write mode. Press the R/W key.

0628D

• The R/W indicator will illuminate and the mode will

switch to data read/write mode.
• The initial status is parameter reading. (Refer to
“Read/write menu list” below.)
0804D

4 Select the read/write menu. Press the or key.

0630D

<Read/write mode list>

Menu Details
R1 Program data (parameters) is read from the SD card.
W2 Program data (parameters) is written to the SD card.
R3 Memory switch data is read from the SD card.
W4 Memory switch data is written to the SD card.
All sewing machine data (program data, memory switch data and cycle program data) is read from the
R5
SD card.
All sewing machine data (program data, memory switch data and cycle program data) is written to the SD
W6
card.
W7 Error log data is written to the SD card.

27 HE-800B
 4. USING SD CARDS

4-4. Reading program data (parameters)

1 Select the [R1] data read/write mode.
Refer to “4-3. Preparation for reading and writing data”.

0804D

2 Press the ENTER key.

2414B
• The buzzer will sound and the program data
(parameters) will be read from the SD card and
copied into the sewing machine’s memory.
• The R/W indicator will flash and “OPERATING” will
be displayed.
• If no program data exists on the SD card, an error
buzzer will sound.
0805D

3 When the display returns to the status in step 1, reading of

the program data is complete.

• If you would like to read more data, press the or

key to select the read/write menu, and then read
the data.

0804D
Exit data read/write mode. Press any one of the following four keys to exit data
4 read/write mode.

0662D

HE-800B 28
4. USING SD CARDS

4-5. Writing program data (parameters) to an SD memory card

1 Select the [W2] data read/write mode.
Refer to “4-3. Preparation for reading and writing data”.

0806D

2 Press the ENTER key.

2414B

• The buzzer will sound and the program data

(parameters) will be copied to the SD card.
• The R/W indicator will flash and “OPERATING” will
be displayed.
0805D

3 When the display returns to the status in step 1, writing of

the program data is complete.

• If you would like to read more data, press the or

key to select the read/write menu, and then read
the data.

0806D
Exit data read/write mode. Press any one of the following four keys to exit data
4 read/write mode.

0662D

29 HE-800B
 4. USING SD CARDS

4-6. Reading memory switch data

1 Select the [R3] data read/write mode.
Refer to “4-3. Preparation for reading and writing data”.

0807D

2 Press the ENTER key.

2414B

• The buzzer will sound and the memory switch data

will be read from the SD card into the sewing
machine’s internal memory.
• The R/W indicator will flash and “OPERATING” will
be displayed.
• If no memory switch data exists on the SD card, an
error buzzer will sound.
0805D

3 When the display returns to the status in step 1, reading of

the memory switch data is complete.

• If you would like to read more data, press the or

key to select the read/write menu, and then read
the data.

0807D
Exit data read/write mode. Press any one of the following four keys to exit data
4 read/write mode.

0662D

HE-800B 30
4. USING SD CARDS

4-7. Writing memory switch data to the SD card

1 Select the [W4] data read/write mode.
Refer to “4-3. Preparation for reading and writing data”.

0808D

2 Press the ENTER key.

2414B

• The buzzer will sound and the memory switch data

will be copied to the SD card.
• The R/W indicator will flash and “OPERATING” will
be displayed.
0805D

3 When the display returns to the status in step 1, writing of

the memory switch data is complete.

• If you would like to read more data, press the or

key to select the read/write menu, and then read
the data.

0808D
Exit data read/write mode. Press any one of the following four keys to exit data
4 read/write mode.

0662D

31 HE-800B
 4. USING SD CARDS

4-8. Reading sewing machine data

1 Select the [R5] data read/write mode.
Refer to “4-3. Preparation for reading and writing data”.

0809D

2 Press the ENTER key.

2414B

• The buzzer will sound, and the program data, cycle

program data and memory switch data will be read
from the SD card into the sewing machine’s internal
memory.
• The R/W indicator will flash and “OPERATING” will
be displayed.
• If no program data or cycle program data or memory
switch data exists on the SD card, an error buzzer
will sound.
0805D

3 When the display returns to the status in step 1, writing of

the memory switch data is complete.

• If you would like to read more data, press the or

key to select the read/write menu, and then read
the data.

0809D
Exit data read/write mode. Press any one of the following four keys to exit data
4 read/write mode.

0662D

HE-800B 32
4. USING SD CARDS

4-9. Writing sewing machine data to an SD card

1 Select the [W6] data read/write mode.
Refer to “4-3. Preparation for reading and writing data”.

0810D

2 Press the ENTER key.

2414B

• The buzzer will sound, and the program data, cycle

program data and memory switch data will be copied
to the SD card.
• The R/W indicator will flash and “OPERATING” will
be displayed.
0805D

3 When the display returns to the status in step 1, writing of

the sewing machine data is complete.

• If you would like to read more data, press the or

key to select the read/write menu, and then read
the data.

0810D
Exit data read/write mode. Press any one of the following four keys to exit data
4 read/write mode.

0662D

33 HE-800B
 4. USING SD CARDS

4-10. Writing error log data to an SD card

1 Select the [W7] data read/write mode.
Refer to “4-3. Preparation for reading and writing data”.

0811D

2 Press the ENTER key.

2414B
• The buzzer will sound and the error log data will be
copied to the SD card.
• The R/W indicator will flash and “OPERATING” will
be displayed.
0805D

3 When the display returns to the status in step 1, writing of

the error log data is complete.

• If you would like to read more data, press the or

key to select the read/write menu, and then read
the data.

0811D
Exit data read/write mode. Press any one of the following four keys to exit data
4 read/write mode.

0662D

HE-800B 34
4. USING SD CARDS

4-11. Updating the control program version

1 Place the control program that you would like to update into the folder of the SD memory card as specified in “4-2.
Structure of an SD card folder”.
2 With the power turned off, insert the SD card into the SD slot.
Refer to step 1 of “4-3. Preparation for reading and writing data”.
3 While holding down the RESET, TEST and keys, turn
on the power switch.

0650D
0637D
Keep pressing the key until a beep is heard.

0638D

4 Press the or key to select the program to be

updated.

Types Version No.

Main [1.Mn] [*.*.**]
Motor [2.Mt] [*.**]
Panel [3.PL] [*.**]
• The initial status is for the main program to be
selected.
• If there is no program to be updated which is stored
on the SD card, “----” will appear in the menu display.

0639D

5 Press the ENTER key.

2414B

• The buzzer will sound and updating of the program

version will start.
• While version updating is in progress, the progress
status will be displayed.
• When “Updated” is displayed on the screen, version
updating is complete.
0640D

6 Turn off the power switch.

35 HE-800B
 5. MECHANICAL DESCRIPTIONS

5. MECHANICAL DESCRIPTIONS
The mechanisms operate in the order of the numbers given in the illustrations.

* <number> and [number] indicates the flow of each operations given.

* (number) indicates part names only. (They do not represent the flow of operations.)

5-1. Needle bar and thread take-up mechanisms

Rotation direction

0641D

1. Motor
2. Upper shaft
3. Needle bar crank
4. Needle bar crank

5. Thread take-up crank <5> Thread take-up assembly

6. Slide block
7. Needle bar clamp
8. Needle bar

HE-800B 36
5. MECHANICAL DESCRIPTIONS

5-2. Upper shaft, lower shaft and rotary hook mechanisms

Rotation direction

0642D
1. Motor
2. Upper shaft
3. Joint assy
4. Timing belt
5. Timing pulley
6. Lower shaft
7. Rotary hook joint
8. Rotary hook

37 HE-800B
 5. MECHANICAL DESCRIPTIONS

5-3. Needle zigzag mechanism

0643D

1. Pulse motor
2. Zigzag connecting rod
3. Zigzag lever
4. Zigzag lever F assembly
5. Needle bar bracket slide block
6. Needle bar bracket

HE-800B 38
5. MECHANICAL DESCRIPTIONS

5-4. Presser foot lifter mechanism

0644D

1. Pulse motor
2. Driving gear
3. Presser driving arm
4. Presser foot lifter connecting rod
5. Knee lifter lever
6. Upper thread trimmer driving link
7. Knee lifter lever
8. Presser bar guide bracket assembly
9. Presser bar
10. Presser roller bracket
11. Feed arm support
12. Work clamp

39 HE-800B
 5. MECHANICAL DESCRIPTIONS

5-5. Feed mechanism

1. Pulse motor
2. Pulley A
3. Timing belt
4. Feed arm support base

5. Feed arm <5> Length feed plate

6. Work clamp

0645D

5-6. Cutter mechanism

1. Cutter solenoid
2. Cutter link bracket
3. Slide block
4. Cutter driving arm
5. Cutter driving link
6. Driving shaft holder assembly
7. Cutter driving shaft

0646D

HE-800B 40
5. MECHANICAL DESCRIPTIONS

5-7. Thread breakage detection mechanism

0647D

1. Thread guide
2. Thread breakage perceiving shaft
3. Cutter bar fixed plate assembly
4. Sensor

41 HE-800B
 5. MECHANICAL DESCRIPTIONS

5-8. Tension release mechanism

[Zigzag tension control]

1. Tension release solenoid assembly

2. Tension release solenoid link
3. Tension release link
4. Tension release pin
5. Tension disc pressers

0648D

[Tack tension control]

1. Pulse motor
2. Driving gear
3. Presser driving arm
4. Presser foot lifter connecting rod
5. Knee lifter lever
6. Upper thread trimmer driving link
7. Tension release driving lever
8. Tension release shaft
9. Tension release cam
10. Tension release pin
11. Tension disc pressers

0649D

HE-800B 42
5. MECHANICAL DESCRIPTIONS

5-9. Upper thread trimmer mechanism

Upper thread trimmer mechanism operating sequence

Sewing starts The presser foot drops. The upper thread scissors
(machine starts) retract and
the presser foot lifts

Presser
foot
drops

Presser
foot
lifts

Upper thread scissors movement

After 1.5-2.5 mm of feed, the The upper thread is clamped
upper thread scissors and cut.
gradually start to open.

After approximately 4.6mm of Sewing ends. The upper thread scissors

feed, the upper thread move forward.
scissors are fully open.

Upper thread trimming

1739B

43 HE-800B
 5. MECHANICAL DESCRIPTIONS

0652D

1. Pulse motor 6. Upper thread trimmer driving link

2. Driving gear
3. Presser driving arm
4. Presser foot lifter connecting rod 7. Trimmer driving lever <7> Driving lever
5. Knee lifter lever 8. Longitudinal feed arm <8> Trimmer driving arm

9. Upper thread trimmer lever

10. Setting plate
11. Upper thread trimmer assembly

HE-800B 44
5. MECHANICAL DESCRIPTIONS

5-9-1. Upper thread scissors Gradually opens

0653D

0654D

1. Opening cam
2. Scissors M

45 HE-800B
 5. MECHANICAL DESCRIPTIONS

5-9-2. Upper thread scissors Open

0656D

0657D

0658D

1. Cam 4. Back stopper (1) Feed arm

2. Back plate 5. Upper thread trimmer lever (2) Extension spring
3. Stop plate 6. Upper thread trimmer assembly

HE-800B 46
5. MECHANICAL DESCRIPTIONS

5-10. Lower thread trimmer mechanism

1. Pulse motor
2. Driving gear
3. Presser driving arm
4. Presser foot lifter connecting rod
5. Lower thread trimmer cam lever
6. Lower thread trimmer cam
7. Lower thread trimmer cam connecting rod
8. Lower thread trimmer cam connecting rod
9. Lower thread trimmer link
10. Lower thread trimmer connecting rod
11. Knife driving lever

12. Collar <12> Fixed knife set

13. Lever
14. Lower thread retainer
15. Lower thread clamp plate
16. Lower thread presser
17. Fixed knife set

Lower thread retainer, Lower thread trimmer

0659D

47 HE-800B
 5. MECHANICAL DESCRIPTIONS

5-10-1. Lower thread clamp open at the sewing start Open

0661D

1. Feed guide shaft B (1) Spring

2. Roller (2) Lower thread presser
3. Opening plat
4. Collar
5. Lower thread clamp plate

HE-800B 48
6. ASSEMBLY

6. ASSEMBLY
CAUTION
Disassembly should only be carried out by a qualified When replacing parts and installing optional
technician. accessories, be sure to use only genuine Brother
parts.
Turn off the power switch before disassembly,
Brother will not be held responsible for any accidents
otherwise the machine may operate if the foot switch
or problems resulting from the use of non-genuine
is depressed by mistake, which may result in injury. parts.
Be sure to wear protective goggles and gloves when
If any safety devices have been removed, be
handling the lubricating oil and grease, so that they
absolutely sure to re-install them to their original
do not get into your eyes or onto your skin, otherwise
positions and check that they operate correctly
inflammation can result.
Furthermore, do not drink the oil or eat the grease before using the machine.
under any circumstances, as they can cause To prevent accidents and problems, do not modify
vomiting and diarrhea. the machine yourself.
Keep the oil out of the reach of children. Brother will not be held responsible for any accidents
or problems resulting from modifications made to
the machine.

49 HE-800B
 6. ASSEMBLY

Assemble each part in order of the numbers.

6-1. Lower shaft and idle pulley mechanisms

* Refer to the detailed descriptions on the next page for details on A to G in the illustration.

Gently push while

installing.

B
A

C
D
Insert as far as the
bottom of the hole.
E
G

Install so that
there is no play.

Set so that the worn

surface is facing toward
the bush.

0663D

HE-800B 50
6. ASSEMBLY

1. Wick 12. Idle pulley 23. Set screws [2 pcs]

2. Collar 13. Collar 24. Set screws [2 pcs]
3. Wick 14. Shaft 25. Cover
4. Felt 15. Set screws [2 pcs] 26. Screws [2 pcs]
5. Rotary hook shaft bush 16. Bush assy M 27. Rubber presser
6. Rotary hook felt support 17. Timing pulley 28. Spring
7. Screws [2 pcs] 18. Lower shaft 29. Screw
8. Timing belt 19. Set screw collar
9. Retaining ring 20. Wick a. Rubber plugs [4 pcs]
10. Ball bearing [2 pcs] 21. Spring b. Oil feeding pipe [4 pcs]
11. Retaining ring 22. Rotary hook felt c. Bearing

A B C

Push in the felt (4) so that the

wick (3) is touching the lower
shaft (18).
0664D 0660D 0666D

D E

0665D

Check that the spring (20) is not compressed when the wick
(21) is pulled in the direction of the arrow. Push the end of the
felt (22) into the hole in the bush (5) and stop it from turning.

0669D

F G As a guide for the lubrication amount, the

optimum position can be obtained if the
screw (29) is tightened as much as possible
and then loosened about two turns. Refer to
“7-19. Adjusting the rotary hook lubrication”
to check and adjust the lubrication amount.

0667D
0668D

51 HE-800B
 6. ASSEMBLY

6-2. Lower thread trimmer mechanism

* Refer to the detailed descriptions on the next page for details on A to C in the illustration.
* Apply the grease specified by Brother (Power Knock WB2 from JX Nippon Oil & Energy) in the places indicated by .

B
Tighten so that (11) moves
smoothly with no play.

Tighten so
that (4) moves
smoothly with
no play.
0857D
HE-800B 52
6. ASSEMBLY

1. Lower thread trimming cam 26. Opening plate, A 51. Bind

connecting rod 27. Shoulder screw 52. Bind
2. Driving lever roller 28. Spring 53. Needle plate
3. Shoulder screw 29. Screw 54. Flat screws [2 pcs]
4. Lower thread trimmer cam 30. Lever assembly 55. Base plate
5. Lever shaft 31. Collar 56. Screws [4 pcs]
6. Set screw 32. Lower thread retainer 57. Spring hook U
7. Roller shaft 33. Screws [2 pcs] 58. Bobbin presser bracket
8. Nut 34. Screw 59. Screw
9. Roller 35. Knife driving lever 60. Nut
10. Retaining ring 36. Collar 61. Bobbin presser
11. Lower thread trimmer cam 37. Plain washer D 62. Screw
lever 38. Plain washer U 63. Auxiliary plate
12. Cam shaft, ;L-TR 39. Shoulder screw 64. Opening plate
13. Washer 40. Lower thread clamp plate 65. Shoulder screw
14. Retaining ring assembly 66. Shoulder screw
15. Set screw 41. Washer 67. Shoulder screw
16. Cover 42. Plain washer 68. Shoulder screw
17. Lower thread trimmer link 43. Shoulder screw, SM3.18 69. Spring [2 pcs]
18. Shoulder screw 44. Lower thread presser
19. Shoulder screw 45. Shoulder screw a. Lower thread trimmer link assy
20. Screw 46. Screw A
21. Opening plate, B 47. Lower fixed knife assy b. Lower thread connecting rod A
22. Screw 48. Movable knife assy c. Screws [2 pcs]
23. Shoulder screw 49. Washer d. Needle plate cover
24. Roller 50. Plain washer e. Base plate
25. Roller shaft

A Press down
B
Approx.12.5 mm

Forward Back
Needle hole

Needle

0670D 0672D

Move the base plate (55) so that the needle is exactly in Turn on the power, and after the sewing machine returns
the middle of the needle hole in the needle plate (53) in to the home position, turn the screw (59) and the nut (60)
the forward and back directions, and then tighten the four to adjust so that the clearance between the bobbin presser
screws (56). (61) and the edge of the bed is approximately 12.5 mm.

C Bobbin case Install so that the end of the bobbin presser (61) is at the
center of the bobbin case.

0671D

53 HE-800B
 6. ASSEMBLY

6-3. Feed mechanism

* Refer to the detailed descriptions on the next page for details on A to C in the illustration.

Tighten the two bolts

(38) so that the feed
arm (48) moves
Tighten the four screws (37) smoothly.
so that the window in the
length feed plate (33) is in the
center of the needle plate
when the feed arm (48)
is moved forward and back.

Be careful to install
so that the motor
harness opening is
facing the correct
way. Refer to C

Tighten so that (6) moves

back and forth smoothly.

0708D

HE-800B 54
6. ASSEMBLY

1. Linear bushing [2 pcs] 21. Feed motor 41. Socket bolt

2. Ball bearing stoppers [2 pcs] 22. Motor mounting bracket 42. Cam
3. Screws [2 pcs] 23. Socket bolts [4 pcs] 43. Washers [2 pcs]
4. Linear bushing 24. Plain washers [3 pcs] 44. Socket bolts [2 pcs]
5. Retaining rings [2 pcs] 25. Screws [3 pcs] 45. Support plate
6. Feed arm support base 26. Socket bolt 46. Washers [2 pcs]
7. Feed guide shaft A 27. Nut 47. Socket bolts [2 pcs]
8. Socket bolts [2 pcs] 28. Feed sensor 48. Feed arm
(Temporarily tighten) 29. Screw 49. Feed arm support shaft
9. Feed guide shaft B 30. Feed sensor support plate 50. Set screw
10. Set screw 31. Washers [2 pcs] 51. Spring
11. Socket bolts [2 pcs] (Fully 32. Screws [2 pcs] 52. Work clamp assembly
tighten) 33. Length feed plate 53. Shoulder screw
12. Ball bearing [2 pcs] 34. Spring washers [2 pcs] 54. Feed arm support
13. Timing belt 35. Socket bolts [2 pcs]
14. Pulley (Temporarily tighten) a. Work clamp support M
15. Support shaft 36. Feed presser plate [2 pcs] b. Work clamp 25RS
16. Set screws [2 pcs] 37. Screws [4 pcs] c. Spring plate [2 pcs]
17. Belt holder 38. Socket bolts [2 pcs] (Fully d. Screws [2 pcs]
18. Bolt [2 pcs] tighten) e. Finger guard M
19. Pulley 39. Feed cover
20. Set screws [2 pcs] 40. Plain washer

A B

0673D 0772D

Align reference line A on feed guide shaft B with the edge of the Assemble as shown in the illustration.
feed arm support base, and then tighten the set screw (10).

55 HE-800B
 6. ASSEMBLY

Measurement position
(Middle of belt)

0675D

Repeat steps1 to 3 to adjust the belt tension until it is within the ranges given below.
・ When using a new belt: 40 - 45 N
・ When reusing an old belt: 30 - 45 N

1) Loosen the three screws (23) so that the feed pulse motor (19) moves easily.
2) Use the adjustment screw (24) to adjust the belt tension.
3) Tighten the three screws (23).
4) Check that the timing belt (13) moves smoothly.
5) Loosely tighten the nut (25).

* Be sure to use a belt tension gauge to measure the belt tension, and measure at the position shown in the
illustration.
* The belt tension gauge should be set to measure a unit weight of 0.25 gf/cm, a belt width of 10 mm and a span
length of 169 mm.

[Reference]
If no belt tension gauge is available, use a push pull gauge to apply 98N of force to the notch in the motor mounting bracket
(20) while tightening the three screws (23).

HE-800B 56
6. ASSEMBLY

6-4. Threading mechanism

* Before carrying out the assembly in “6-4. Threading mechanism””, carry out the assembly in steps 1 to 13 in “6-9.
Lubrication mechanism”.
* Refer to the detailed descriptions on the next page for details on A to C in the illustration.
* Apply the grease specified by Brother (Power Knock WB2 from JX Nippon Oil & Energy) in the places indicated by .

B
A

Insert from the face

plate side.

0709D

57 HE-800B
 6. ASSEMBLY

1. Tension release solenoid 25. O Ring 49. Tension nut

2. Solenoid holder 26. Set screw, socket 50. Tension release pin
3. Screws [3 pcs] 27. Screws [2 pcs] (Fully tighten) 51. Tension stud
4. Tension release rubber 28. Thread guide, L ;arm 52. Tension disc [2 pcs]
assembly 29. Thread guide cover 53. Tension disc pressers
5. Tension release solenoid link 30. Screw 54. Tension disc pressers
6. Plate 31. Adjusting lever 55. Tension spring
7. Plunger pin 32. Lever link 56. Tension nut collar
8. Spring 33. Tension take-up lever 57. Guide block
9. Plain washer 34. Shoulder screws [2 pcs] 58. Tension nut
10. Socket bolt 35. Lever 59. Tension release lever bracket
11. Tension release link 36. Washer 60. Spring
12. Shoulder screw 37. Screw 61. Tension release lever
13. Screws [2 pcs] (Temporarily 38. Washer 62. Shoulder screw
tighten) 39. Shoulder screw 63. Arm thread guide
14. Shoulder screw 40. Plain washer 64. Screw
15. Tension release pin 41. Screw 65. Arm thread guide
16. Tension stud L 42. Sub tension stud 66. Screw
17. Tension disc [2 pcs] 43. Tension disc [2 pcs] 67. Thread retainer
18. Tension disc pressers 44. Tension disc pressers 68. Screws [2 pcs]
19. Tension spring 45. Tension nut collar 69. Threading bar, U
20. Washer on tension spring 46. Tension spring 70. Nut
21. Tension nut 47. Washer
22. Thread take-up spring 48. Knob nut stopper a. Threading plate
23. Tension stud bracket
24. Set screw

A
Tighten the socket bolt (10) so that the distance A
between the end of the solenoid 1 and the plate
(6) is 13.7 mm.

0676D

B C

Needle
bar

Needle 0.5 mm
bar or more
thread
guide

0678D

0.5 to 1.0 mm (After installing the needle bar thread guide by referring to
0677D
"6-10. Needle bar and thread take-up mechanisms"), tighten
Tighten the two screws (27) so that the tension disc the screw (30) to adjust the gap between the needle bar
opening amount is 0.5 to 1.0 mm when the tension thread guide and arm thread guide L (28) to 0.5 mm or more
release link (11) is moved in the direction of B. when the needle bar is at its highest point at the maximum
right zigzag position (3 mm).

HE-800B 58
6. ASSEMBLY

6-5. Presser lifter mechanism

* Refer to the detailed descriptions on the next page for details on A to D in the illustration.
* Apply the grease specified by Brother (Power Knock WB2 from JX Nippon Oil & Energy) in the places indicated by .

Tighten the four socket

bolts (57) so that the
presser driving arm
(52) moves up and
down easily and so
that there is very little
play in the gear.

B D

A
Insert into the countersunk
hole in the arm.
B

Insert the pin

into the groove
in the cam
(20), and then
insert it into the
arm.

0710D

59 HE-800B
 6. ASSEMBLY

1. Presser foot lifter connecting 22. Set screw 43. Motor bracket
rod 23. Set screw (Temporarily 44. Socket bolts [4 pcs]
2. Roller tighten) 45. Socket bolts [4 pcs]
3. Shoulder screw 24. Lifter shaft 46. Linear bush [2 pcs]
4. Spring washer 25. Plain washer 47. Bearing holder
5. Nut 26. Retaining ring 48. Socket bolt
6. Knee lifter lever 27. Set screw 49. Guide shaft [2 pcs]
7. Spacer 28. Bearing 50. Guide bracket
8. Washer 29. Shoulder screw 51. Set screws [4 pcs]
9. Bolt 30. Driving lever roller 52. Presser driving arm
10. Upper thread trimmer driving 31. Shoulder screw 53. Socket bolts [4 pcs]
link 32. Lifter shaft A (Temporarily tighten)
11. Knee lifter lever 33. Set screw 54. Driving arm presser
12. Shoulder screw 34. Spacer 55. Washer
13. Shoulder screw 35. Washer 56. Set screw
14. Trimmer driving lever [2 pcs] 36. Bolt 57. Socket bolts [4 pcs] (Fully
15. O rings [2 pcs] 37. Zigzag pulse motor tighten)
16. T-release driving lever assy 38. Motor lever 58. Positioning pin [2 pcs]
17. Upper thread trimmer driving 39. Set screws [2 pcs] 59. Motor bracket assembly
link 40. Presser lifter pulse motor 60. Screws [4 pcs]
18. O Ring 41. Gear 61. Screw
19. Tension release shaft 42. Set screws [2 pcs]
20. Tension release cam
21. Retaining ring

0679D

While pushing the tension release shaft (19) in the direction of the arrow A, and also pushing the tension release driving
lever (16) in the direction of the arrow B, tighten the set screw (22) on the screw flat of the tension release shaft (19).

HE-800B 60
6. ASSEMBLY

B
Zigzag motor

Screw stop side

Presser lifter motor

Index mark

Screw stop side

0680D

C Direction of the harness D

Zigzag motor Presser lifter motor

Index marks aligned

0681D 0691D

61 HE-800B
 6. ASSEMBLY

6-6. Needle zigzag mechanism

* Refer to the detailed descriptions on the next page for details on A in the illustration.

Tighten so that there

is no play in the
thrust direction.

Knot

0711D

1. Bush, z-lever 7. Oil tube 13. Socket bolt

2. Zigzag connecting rod shaft 8. Felt 14. Wick
3. Zigzag lever 9. Fastening bands [2 pcs] 15. Motor lever shaft
4. Zigzag connecting rod 10. Zigzag lever shaft 16. Washer
5. Set screw 11. Thrust collar 17. Set screw
6. Wick 12. Zigzag lever

HE-800B 62
6. ASSEMBLY

A
1) Install the needle to the needle bar, and
secure it in position so that the tip of the
needle is aligned with the center of the
cutter groove in the needle plate.
2) Tighten the socket bolt (13) at the position
where the index hole in the motor lever and
the reference line on the motor bracket are
aligned.
* At this time, tighten so that there is no
play in the thrust direction.
Align the center of
the cutter groove
and the tip of the 0683D
needle.
Motor bracket
Motor lever

Align the reference

line on the motor
bracket and the
index hole in
the motor lever. 0684D

63 HE-800B
 6. ASSEMBLY

6-7. Cutter mechanism

* Refer to the detailed descriptions on the next page for details on A to E in the illustration.
* Apply the grease specified by Brother (Power Knock WB2 from JX Nippon Oil & Energy) in the places indicated by .

Check that the plunger of the cutter

solenoid (18) moves easily along the full
length of its stroke.

B A

Check that the plunger of the

cutter solenoid (18) moves easily
along the full length of its stroke.

Tighten so that the cutter

solenoid shaft is aligned
with the edge.

Tighten
so that
there is
no play in
the thrust
direction.

Tighten so that it moves

smoothly up and down C
with no play.

0712D

HE-800B 64
6. ASSEMBLY

1. Cutter driving arm shaft 21. Slide block 41. Bolt

2. Set screw collar 22. Washer 42. Cutter
3. Cutter driving arm assembly 23. Retaining ring 43. Screw
4. Set screws [2 pcs] 24. Cutter link bracket 44. Spring
5. Set screw 25. Bolt (Temporarily tighten) 45. Cutter sensor
6. Cutter bar guide [2 pcs] 26. Screws [4 pcs] (Temporarily 46. Screw
7. Screws [4 pcs] (Temporarily tighten) 47. Cutter sensor setting plate
tighten) 27. Bolt (Fully tighten) 48. Screw
8. Cutter driving link 28. Screws [4 pcs] (Fully tighten)
9. Needle bar guide slide block 29. Cutter driving shaft a. Pin, dowel
10. Cutter driving shaft holder 30. Felt b. Pin
11. Set screw 31. Cutter driving shaft holder c. Set screw
12. Screws [4 pcs] (Fully tighten) 32. Oil rejector d. Cutter driving arm
13. Stopper cushion 33. Set screws [2 pcs] e. Cutter driving link shaft
14. Nut (Temporarily tighten) f. Cutter driving shaft holder
15. Solenoid stopper 34. Adjusting screw assembly g. Adjusting screw
16. Spring washer 35. Nut h. Cushion spring
17. Nut 36. Cutter holder DM i. Cushion support
18. Cutter solenoid 37. Screws [2 pcs] j. Shoulder screw
19. Cutter solenoid bracket 38. Cutter holder M
20. Bolts [3 pcs] 39. Bolts [2 pcs]
40. Cutter holder

A B

Oil tube
Tube support U

Oil tube

Insert 0686D

Insert the oil tube and the cord of the cutter solenoid (19) in
between tube support U and the arm.
0685D

C
Tighten the two set screws (33) so that the distance A
between the processed surface of the arm and the end of
the cutter driving shaft (29) is 24.5 mm when the cutter
solenoid (18) is at the stroke end (when the solenoid
stopper (15) is touching the stopper cushion (13)).

* Lift up the cutter driving shaft by hand at this time and

check that it moves by its own weight. If it does
not move, loosen the socket bolt (27) and the screw (28)
and readjust the cutter driving shaft so that it moves
easily.

0689D

65 HE-800B
 6. ASSEMBLY

D E

0688D 0690D

HE-800B 66
6. ASSEMBLY

6-8. Upper shaft and tension pulley mechanisms

* Refer to the detailed descriptions on the next page for details on A to B in the illustration.

Tighten (15) so that

A
there is no play in
the thrust direction.

Align the screw at

the front in the
turning direction
with the screw stop
on (3), and then
tighten the screw. B

Touch against the

edge of (10) and then
tighten.

Set so that the harnesses are

pointing directly downward.

0713D

67 HE-800B
 6. ASSEMBLY

1. Bush F 12. Screw 23. Retaining ring

2. Cap 13. Set screw 24. Bearing
3. Upper shaft 14. Timing belt 25. Retaining ring
4. Bearing bush assy 15. Set screws [2 pcs] 26. Tension pulley
5. Bobbin winder pulley 16. Set screws [2 pcs] 27. Collar
6. Flange 17. Motor 28. Socket bolt
7. Timing pulley U 18. Screws [3 pcs] 29. Tension pulley plate
8. Washers [3 pcs] 19. Set screws [2 pcs] 30. Nut
9. Socket bolts [3 pcs] 20. Set screws [2 pcs] 31. Plain washers [2 pcs]
10. Joint 21. Pulley 32. Socket bolts [2 pcs]
11. Thread take-up crank 22. Screws [3 pcs]

A
Align the reference line on the upper shaft (3) and the edge of
the joint (10), and then tighten the set screw (16) which is at
the front in the turning direction so that it is aligned with the
screw stop on the upper shaft (3).

Aligned with reference

line 0692D

B
After installing the needle bar as described in “6-10. Needle
bar and thread take-up mechanisms”, install these parts so
Upper shaft pulley that the mating mark on the pulley is on the left when viewed
mating mark from the rear of the sewing machine when the upper shaft (3)
is at the needle up stop position.
Align the phases of the upper shaft and lower shaft so that
the mating mark A on the lower shaft timing pulley is pointing
straight down when the upper shaft pulley is as described
above, and then adjust the belt tension.

A 0693D

<Belt tension adjustment>

1) Push the tension pulley plate (29) in the direction of the arrow
to adjust the belt tension to the value range given below.
・ When using a new belt: 75 - 85 N
・ When reusing an old belt: 65 - 75 N
* Re-check at this time to make sure that the upper shaft and
lower shaft are not out of phase.
* Be sure to use a belt tension gauge to measure the belt
tension, and measure at position a shown in the illustration.
* The belt tension gauge should be set to measure a unit
weight of 0.25 gf/cm, a belt width of 15 mm and a span
length of 228 mm.
[Reference] If no belt tension gauge is available, use a push pull
gauge to apply 98 N of force to the tension pulley plate
(29) to push it in the direction of the arrow, and then
0694D tighten the two socket bolts (32).

HE-800B 68
6. ASSEMBLY

6-9. Lubrication mechanism

* Refer to the detailed descriptions on the next page for details on A to H in the illustration.
* Carry out the steps from (1) through to (13) in “6-4. Threading mechanism”.

D B

0714D

69 HE-800B
 6. ASSEMBLY

1. Oil tube assembly 24. Oil tube 47. Screws [2 pcs]

2. Felt holder 25. Tube support 48. Felt
3. Screw 26. Screw 49. Cap
4. Oil tube 27. Felt 50. Screw
5. Cord holder #5 28. Felt support 51. Plunger [2 pcs]
6. Plain washer 29. Screw 52. Compression spring [2 pcs]
7. Screw 30. Collar 53. Screws [2 pcs]
8. Tube support, R 31. Wick 2×140 54. Oil tube
9. Screw 32. Oil terminal 55. Oil tube
10. Oil tube 33. Packing 56. Tube support
11. Tube support M 34. Oil cap 57. Screw
12. Screw 35. Oil pipe B 58. Tube support D
13. Fastening bands 1.9×80 36. Tube support 59. Screw
14. Felt 37. Screw 60. Cord holder #10
15. Wick 4×50 38. Wick base support 61. Plain washer
16. Wick 3×150 39. Screws [2 pcs] 62. Screw
17. Felt 40. Wick 3×290 63. Pump filter
18. Wick 3×160 41. Wick 64. Spring [2 pcs]
19. Felt 42. Oil tube 65. Screws [2 pcs]
20. Wick 4×50×330 43. Oil tube 66. Oil filter mounting plate assy
21. Tube support U 44. Felt base A 67. Screws [3 pcs]
22. Screw 45. Screw
23. Oil tube 46. Fastening bands 1.9×80

A 0695D
B 0696D

Thread
take-up
cover

Thread take-up cover

1） Insert the oil tube assembly (1) into the arm, and 1） Install the oil tube (4) that is connected between the oil
then insert it into the hole in the thread take-up terminal and the oil outlet with the cord holder (5),
cover. screw (7) and washer (6).
2） Install the felt holder (2) with the screw (3), and then 2） Clamp the oil tube assembly (1) under the cord holder
secure the oil tube assembly (1). (5).

HE-800B 70
6. ASSEMBLY

C 0697D D 0698D

Wick should not

Arm hole protrude
from here

Upper
shaft

1） Install the tube support (8) with the screw

(9), and then secure the oil assembly (1) Bush F
and the oil tube (4) that is connected
between the oil terminal and the oil outlet
Push so they touch
so that they do not touch the pulse motor
the upper shaft
(for presser lifter).
2） Install the oil tube (10) that is connected to
the oil terminal and the plunger pump with 1） Insert the felt (14) into the bush F.
the tube support M (11) and the screw 2） Insert the wicks (15) and (16) into the bush F, and insert the felt
(12), pass it through the arm hole, and (17) to stop them from coming out.
then secure it to the arm with the fastening * At this time, push in firmly so that the felt (14) and the wick (15)
band (13). are touching the upper shaft. If they are not pushed in firmly
* At this time, bind the oil tube carefully so enough, seizure of the upper shaft may occur.
as not to break it. 3） Insert the wick (18) into the bush F, and insert the felt (19) to stop
them from coming out.

0699D 0700D

1） Pass the wick (20) through the tube support U (21) and push it firmly into the zigzag lever shaft lubrication hole.
2） Install the tube support U (21) with the screw (22).
3） Pass the oil tube (23) around the outside of the tube support U (21) as shown in the illustration.

71 HE-800B
 6. ASSEMBLY

F 0701D

Motor bracket

Cutter solenoid

Cutter solenoid

Solenoid Felt
stopper

Felt

Zigzag
connecting
rod

Zigzag connecting rod 0702D

1） Pass the oil tube (24) through the tube support U (21) and the tube support (25), and then secure the tube support (25)
with the screw (26).
2） Install the felt support (28) to the motor bracket with the screw (29) at the position where the felt (27) and the felt of the
zigzag connecting rod are gently touching.
3） Pass the oil tube (24) around the outside of the tube support U (21) as shown in the illustration so that it does not touch
the solenoid stopper, and then pass it in between the cutter solenoid and the arm.

HE-800B 72
6. ASSEMBLY

G 0703D 0705D

Push into the groove

0704D 0706D

1） Pass the wick (31) through the collar (30), and then insert it into the oil terminal (32). Push the wick (31) firmly enough
into the groove as shown in the illustration.
2） Insert the packing (33) into the oil terminal (32), and then install the oil cap (34).
3） Pass the wick (31) through the oil pipe B (35), and then install it to the oil terminal (32).
4） Push the oil tube (10) that is connected between the oil terminal and the plunger pump into the oil terminal (32).
5） Push the oil tube (4) that is connected between the oil terminal and the oil outlet into the oil terminal (32).
6） Install the tube support (36) to the wick base support (38) with the screw (37).
7） Attach the oil tube (4) to the tube support (36), and then install the oil terminal (32) to the wick base support (38) with the
two screws (39).
8） Pass the wick (40) of the needle bar bracket, the two wicks of the bush F, and the wick 41 coming from the thread
take-up support shaft through the oil tubes (42) and (43), and then install the wick base A (44) to the wick base support
(38) with the screw (45).
9） Install the oil tube (24) for lubricating the bush M and the zigzag lever shaft and the oil tube (23) for lubricating the
zigzag mechanism to the wick base support (38) with the fastening band (46).
10） Install the wick base support (38) with the two screws (47).
11） Insert the felt (48), and then install the cap (49) with the screw (50).

73 HE-800B
 6. ASSEMBLY

H Bush M
Lower shaft 0774D

Lower shaft

Bush M

0668D 0773D

1） Check that the notches A of the plungers (51) and the lower shaft are aligned, and then insert the two plungers (51)
and the compression springs (52) into the bush M and secure them with the two screws (53).
2） Insert the oil tube (1) into the lubricating hole to the right of the bush M.
3） Insert the oil tube (54) that is connected between the plunger and the filter into the lubricating hole to the left of the
bush M.
4） Insert the oil tube (55) into the lubricating hole to the right of the bush M.
5） Pass the outlet of the oil tube (55) through the tube support (56), and then install the tube support (56) to the bed with
the screw (57).
6） Insert the oil tube (10) that is connected between the oil terminal and the plunger pump through the lubricating hole to
the left of the bush M.
7） Pass the oil tube (4) that is connected between the oil terminal and the oil outlet through the tube support D (58), and
then install the tube support D (58) to the bed with the screw (59).
8） Secure the four tubes that are coming out from the bush M to the bed in two places as shown in the illustration with the
cord holders (60), screws (62) and plain washers (61).
9） Install the pump filter (63) to the oil filter bracket (66) with the two springs (64) and the two screws (65).
10） Insert the oil tube (54) that is connected between the plunger and the filter through the oil filter bracket (66).
11） Install the oil filter bracket (66) to the bed with the three screws (67).

HE-800B 74
6. ASSEMBLY

6-10. Needle bar and thread take-up mechanisms

* Apply the grease specified by Brother (Power Knock WB2 from JX Nippon Oil & Energy) in the places indicated by .

Insert the needle bar (9) into the Tighten so that the
arm, and then install the needle thread take-up moves
bar bracket while clamping the smoothly with no
slide blocks (12) and (16). play.

1.0 to 2.0 mm
Tighten so 0.5 to 1.5 mm
that there is
Tighten so that the no play in
needle bar moves the needle
smoothly. bar bracket
assy.

Tighten so that When the needle

there is no play bar (9) is at
in the needle its maximum zigzag
bar bracket position, tighten the
assy. set screws (22) and
(24) against the Screw stop side
needle bar bracket
When the needle bar (9) is at assembly (17), and
its maximum zigzag position, then loosen them
tighten the set screws (22) and again by about 1/4
(24) against the needle bar of a turn each. Then
bracket assembly (17), and tighten the nuts (23)
then loosen them again by and (25).
about 1/4 of a turn each. Then
tighten the nuts (23) and (25).

0715D

75 HE-800B
 6. ASSEMBLY

1. Crank rod guide 16. Slide block

2. Socket bolts [2 pcs] 17. Needle bar bracket a. Needle bar crank
3. Screw 18. Needle bar bracket support b. Wick
4. Needle bar guide slide block shaft c. Needle bar connecting rod
5. Needle bar connecting rod 19. Needle bar bracket guide d. Wick
assembly 20. Set screw e. Needle bearing
6. Washer 21. Set screw f. Screw (Left-hand thread)
7. Set screws [2 pcs] 22. Set screw g. Needle bearing
8. Set screw 23. Nut h. Thread take-up lever
9. Needle bar 24. Set screw i. Thread take-up support
10. Needle bar bracket 25. Nut j. Support shaft
11. Felt 26. Stopper k. Felt
12. Needle bar clamp assembly 27. Screws [2 pcs] l. Wick
13. Needle bar guide 28. Needle bar thread guide m. Slide block
14. Set screws [2 pcs] 29. Needle
15. Screw 30. Set screw

HE-800B 76
6. ASSEMBLY

6-11. Presser bar mechanism

* Refer to the detailed descriptions on the next page for details on A to E in the illustration.
* Apply the grease specified by Brother (Power Knock WB2 from JX Nippon Oil & Energy) in the places indicated by .

Tighten so that the

presser bar moves
smoothly.

0716D

77 HE-800B
 6. ASSEMBLY

1. Presser bar lifter link 10. Needle bar guide 19. Knee lifter lever
2. Shoulder screw 11. Screws [2 pcs] (Temporarily 20. Shoulder screw
3. Presser bar guide bracket tighten) 21. Set screw
4. Roller 12. Presser bar 22. Washer
5. Plain washer 13. Presser bar guide bracket 23. Compression spring
6. Retaining ring 14. Oil rejector 24. Spring guide
7. Roller shaft 15. Set screw (Temporarily 25. Presser adjusting screw
8. Presser roller bracket tighten) 26. Presser adjusting nut
9. Set screw 16. Screws [2 pcs] (Fully tighten) 27. Rubber caps [2 pcs]
17. Presser roller bracket
18. Screw

A B

Install with (14) at the

Presser arm

Work clamp
Gauge (10mm)

0718D

Work clamp

0717D
Insert the spring guide (24), compression
1） Place a 10 mm gauge underneath the work clamp. spring (23) and plain washer (22), and
2） Turn on the power, move the feed mechanism to the home position, with the presser adjusting screw (25) at a
and then check that memory switch No. 002 (Work clamp height height of 30 mm, tighten the presser
when treadle is at neutral) is 10 mm. (If it is not set to 10 mm, set it to adjusting nut (26).
10 mm.)
3） While pushing the presser bar (12) down from above, tighten the set
screw (21) so that the roller (4) is not at an angle to the V-shaped
groove in the presser arm .
4） Remove the gauge and turn off the power.

HE-800B 78
6. ASSEMBLY

6-12. Upper thread trimmer mechanism

* Apply the grease specified by Brother (Power Knock WB2 from JX Nippon Oil & Energy) in the places indicated by .

Align edges

Attach the
larger hook
of the spring
to the pin on
Attach the larger the arm.
hook of the
spring to the pin
on the arm.

Tighten so that the

upper thread trimmer
fulcrum shaft (1) turns
smoothly.

0719D

79 HE-800B
 6. ASSEMBLY

1. Upper thread trimmer fulcrum 21. Set screw 41. Bolt (Temporarily tighten)
shaft 22. Longitudinal feed arm roller 42. Extension spring
2. Set screw collar 23. Retaining rings [2 pcs] 43. Extension spring
3. Set screw [2 pcs] 24. Driving arm roller 44. Stopper
4. Rubber cap 25. Roller shoulder screw 45. Scissors M
5. Adjusting plate 26. Spring washer 46. Scissors U
6. Upper thread trimmer lever 27. Nut 47. Shoulder screw, SM3.18
7. Washers [2 pcs] 28. Support plate 48. Thread trimmer assy D
8. Bolts [2 pcs] 29. Plain washer 49. Plain washer
9. Stop plate 30. Bolt (Temporarily tighten) 50. Spring washer
10. Back plate 31. Back stopper 51. Screw (Temporarily tighten)
11. Collar [2 pcs] 32. Plain washer 52. Opening cam
12. Screws [2 pcs] 33. Bolt (Temporarily tighten) 53. Washer plain
13. Spring 34. Roller 54. Spring washers [2 pcs]
14. Support shaft 35. Upper thread trimmer lever 55. Set screws [2 pcs]
15. Plain washer assembly 56. Nuts [2 pcs]
16. Nut 36. Washer 57. Cam setting plate
17. Setting plate 37. Screws [2 pcs] 58. Feed arm support
18. Plain washers [2 pcs] 38. Longitudinal feed arm assembly 59. Screws [2 pcs] (Temporarily
19. Screws [2 pcs] (Temporarily 39. Bolt (Temporarily tighten) tighten)
tighten) 40. Trimmer driving arm
20. Longitudinal feed arm pin

6-13. Thread breakage detector mechanism

1. Thread breakage perceiving 9. Set screw (Temporarily tighten)

shaft 10. Lever stopper [2 pcs]
2. Thread guide 11. Screws [2 pcs] (Temporarily
3. Plain washer tighten)
4. Plain washer 12. Sensor
5. Screw 13. Screw
6. Cutter bar fixed plate 14. Thread breakage sensor plate
7. Balancer 15. Screws [2 pcs] (Fully tighten)
8. Screw
0721D

HE-800B 80
6. ASSEMBLY

6-14. Rotary hook mechanism

4279Q
0723D

Screw stop side

Tighten the set screw (4) so that the oil inlets 0722 D
A in the rotary hook (3) and the rotary hook
joint assembly (1) are aligned.

1. Rotary hook joint assembly 3. Rotary hook 5. Rotary hook holder

2. Set screw [2 pcs] (Provisionally 4. Set screw [2 pcs] (Provisionally 6. Screws [2 pcs]
tighten) tighten)
Adjust the needle clearance and
timing. (Refer to “7-4. Adjusting the
needle and rotary hook timing”.)

81 HE-800B
 6. ASSEMBLY

6-15. Covers

0725D

1. Cover 7. Screw 13. Motor cover

2. Screws [3 pcs] 8. Rear cover 14. Washer
3. Main plate 9. Screws [6 pcs] 15. Wave washer
4. Screws [4 pcs] 10. Top cover 16. Shoulder screw
5. Eye guard assembly 11. Screws [6 pcs] 17. Knob screw
6. Washer 12. Slide cover 18. Screws [4 pcs]

HE-800B 82
7. ADJUSTMENT

7. ADJUSTMENT
CAUTION
Maintenance and inspection of the If the power switch needs to be left on when
sewing machine should only be carried out by a carrying out some adjustment, be extremely
qualified technician. careful to observe all safety precautions.
Ask your Brother dealer or a qualified Use only the proper replacement parts as
electrician to carry out any maintenance and specified by Brother.
inspection of the electrical system. If any safety devices have been removed, be
Turn off the power switch and disconnect the absolutely sure to re-install them to their
power cord from the wall outlet at the following original positions and check that they operate
times, otherwise the machine may operate if correctly before using the machine.
the treadle is depressed by mistake, which Any problems in machine operation which
could result in injury. result from unauthorized modifications to
• When carrying out inspection, adjustment the machine will not be covered by the
and maintenance warranty.
• When replacing consumable parts such as
the rotary hook

7-1. Notes on making adjustments

[When turning on the power to make adjustments]
Turn on the power and set the sewing machine to the home position. Then press the THREAD key to lower the work clamp
before carrying out adjustments.
“Threading” will appear in the parameter display LED and the sewing machine will not operate even if the treadle is depressed.
* Some items are adjusted without the THREAD key being pressed. Carry out the adjustment by following the explanations
given.

[When turning off the power to make adjustments]

Do not force any of the parts to move, as doing so may result in damage to the parts.
• Be sure to turn the machine pulley to raise the needle bar to its highest position before making adjustments.
If this is not done, the pulley position (the direction of rotation of the rotary hook) may cause the lower thread
trimmer mechanism to touch the rotary hook when the lower thread trimmer mechanism operates.
• When turning the machine pulley, do it at a position where the thread trimmer mechanism will not operate (the position where
the presser foot lifter pulse motor is at the home position).
If the machine pulley is turned at a position where the thread trimmer mechanism operates, the needle may touch the lower
thread trimmer mechanism (lower thread retainer and lower thread trimmer knife).
If the machine pulley is turned at a position where the thread trimmer mechanism operates, the rotary hook and the lower
thread trimmer mechanism may touch.
• When moving the feed mechanism, do it at a position where the thread trimmer mechanism will not operate (the position
where the presser foot lifter pulse motor is at the home position).
If this is not done, the lower thread retainer and the feed guide shaft may alternately push against the lower thread clamp
and the opening plate, and damage may result.
• When pushing the knife down by hand, be careful not to let it touch the upper thread scissors.
• Do not move the feed mechanism while the stop plate of the upper thread trimmer lever is pulled forward and the upper
thread scissors are open (the upper thread trimmer lever is pushed to the left).
Always return the stop plate to its original position before moving the feed mechanism or returning it to the home position.

83 HE-800B
 7. ADJUSTMENT

7-2. Adjusting the home position

7-2-1. Switching to home position adjustment mode
1 While pressing the and keys simultaneously, turn on
the power switch.

0727D

• The home position detection screen for switching to

0812D adjustment mode will be displayed.
2 Depress the treadle to the 2nd step (for a triple pedal,
depress the start switch).
2nd step
• Home position detection will be carried out, and then the
sewing machine will switch to needle zigzag motor
home position adjustment mode.
4441Q
• When the sewing machine has switched to home
position adjustment mode, the TEST indicator will flash.

Flashing

0813D

3 Select the home position menu. Press the or key.

0630D

HE-800B 84
7. ADJUSTMENT

7-2-2. Needle zigzag (X) motor home position

1 Select the “X” home position adjustment mode.
2 1. Move the feed arm forward by hand so that the cutter (1)
is not touching the scissors (2), and then move the
scissors (2) to the left.

2. Place some paper under the work clamp, and then push
the cutter (1) down by hand.
0814D
3. Turn the pulley by hand until the tip of the needle (3) drops
to the paper.

4. Press the and keys to change the offset

(-1.500 mm to 1.500 mm) so that the needle drop position
is aligned with the mark made by the cutter.

• The X motor will operate in accordance with the offset

value.
• The offset value will flash in the display.

0730D

0732D

* If you press the RESET key for 2 seconds or more at

this time, the offset value will be reset to 0.00 mm and X
Aligned home position detection will be carried out.

0731D 2634B

3 Press the ENTER key to store the offset value.

At this time, X home position detection will be carried out and
the offset value will illuminate steadily in the display.

0747D

0815D

4 Repeat steps 2 and 3 to set the home position to the correct position.
5 End adjustment mode. Once home position adjustment operation is finished, press
the TEST key.
• Normal sewing machine operation will then be possible.
Flashing → Illuminates

To carry out home position adjustment for another motor

Press the or key.

0630D
0816D

85 HE-800B
 7. ADJUSTMENT

7-2-3. Feed (Y) motor home position

1 Select the “Y” home position adjustment mode.
2 Press the and keys to change the offset value
(-1.500 mm to 1.500 mm) so that the distance A between the
center of the needle hole in the needle plate and the inside
front edge of the work clamp is 1.8 mm.
• The Y motor will operate in accordance with the offset
value.
0817D
• The offset value will flash in the display.

0732D

* If you press the RESET key for 2 seconds or more at

this time, the offset value will be reset to 0.000 mm and
Y home position detection will be carried out.

A 0724D 2634B

3 Press the ENTER key to store the offset value.

At this time, Y home position detection will be carried out and
the offset value will illuminate steadily in the display.

0747D

0818D

4 Repeat steps 2 and 3 to set the home position to the correct position.
5 End adjustment mode. Once home position adjustment operation is finished, press
the TEST key.
• Normal sewing machine operation will then be possible.
Flashing → Illuminates

To carry out home position adjustment for another motor

Press the or key.

0630D

0816D

HE-800B 86
7. ADJUSTMENT

7-2-4. Work clamp (P) motor home position

1 Select the “P” home position adjustment mode.
2 1. Keep pressing the key briefly until the panel value
stops changing.
(The upper thread trimmer driving link (1) will
stop moving.)
2. Measure the distance A in the illustration.
3. Press the key to adjust the offset value (-6.82 mm to
0819D
1.86 mm) so that the dimension shown in the
illustration moves to the position where it is equal to
distance A + 0.5 mm.

• The P motor will operate in accordance with the offset

value.
• The offset value will flash in the display.
A

0732D

* If you press the RESET key for 2 seconds or more at

this time, the offset value will be reset to 0.00 mm and P
home position detection will be carried out.

0737D 2634B

3 Press the ENTER key to store the offset value.

At this time, P home position detection will be carried out and
the offset value will illuminate steadily in the display.

0747D

0820D

4 Repeat steps 2 and 3 to set the home position to the correct position.
5 End adjustment mode. Once home position adjustment operation is finished, press
the TEST key.
• Normal sewing machine operation will then be possible.
Flashing → Illuminates

To carry out home position adjustment for another motor

Press the or key.

0630D

0816D

87 HE-800B
 7. ADJUSTMENT

7-3. Adjusting the needle bar height

1. Press the THREAD key to switch to threading mode.
2. Press the key.
3. Set the needle bar (1) to its lowest position.
4. Remove the rubber cap (2) from the face plate, and then
loosen the set screw (3) of the needle bar clamp.
5. Insert the “1” part of the gauge (4) between the needle
plate (5) and the lower edge of the needle bar (1), and
touch the needle bar against the gauge.
* Different gauges (optional part) are used for each of
the two specifications -2 and -3, so make sure that the
gauge being used matches the specifications and
application for the sewing machine being adjusted.
6. Tighten the set screw (3).
7. Install the rubber cap (2).
8. Check that the cutter flank of the needle bar (1) is at a
right angle to the cutter.
4878M
9. Press the THREAD key.
Note:
If the installation positions are not correct, the needle
bar (1) and the cutter may touch when the needle
Cutter zigzags, which may result in noise or cause the needle
to break.

4290Q

HE-800B 88
7. ADJUSTMENT

7-4. Adjusting the needle and hook timing

4879M 1. Press the THREAD key to switch to threading mode.
2. Press the key.
3. Gently tilt back the machine head.
4. Loosen the knob screw (1), and then fully open the
slide cover (2).

5. Loosen the two screws (4) of the rotary hook joint (3).
6. Turn the pulley (5) in the regular direction of rotation
(A: toward the front) so that the needle bar (6) just
4880M begins to rise from its lowest position.

7. Insert the “2” part of the gauge (7) between the needle
plate (8) and the lower edge of the needle bar (6), and
then align the rotary hook tip (9) with the center of the
needle when the needle bar (6) contacts the gauge
(7).
* Different gauges (optional part) are used for each of
the two specifications -2 and -3, so make sure that the
gauge being used matches the specifications and
application for the sewing machine being adjusted.
8. Tighten the two set screws (4) of the rotary hook joint
(3).
9. Close the slide cover (2), and then tighten the screw
(1) to secure it.
4881M
CAUTION
Close the slide cover (2) and secure it. The
inner pulley (5) rotates during sewing, so do
not touch it, otherwise injury may occur.
Mark
10. Gently return the machine head to its original position.
11. Press the THREAD key.

4882M 4883M

89 HE-800B
 7. ADJUSTMENT

Needle plate thickness Application Gauge

S13595-001 Gauge 815-2

Clothing
(-2)

Knitted
wear

4294Q

S13596-001 Gauge 815-3

Knitted
wear
(-3)

4292Q 4295Q

S13597-001 Gauge 805-2

Thin knitted
wear

4293Q 4296Q

HE-800B 90
7. ADJUSTMENT

7-4-1. Adjusting the clearance between needle and hook tip

0.01 – 0.08 mm

2839Q 4884M

1. Press the THREAD key to switch to threading mode.

2. Press the key.
3. Gently tilt back the machine head.
4. Loosen the screws (3) and move the rotary hook (4) forward or back until there is a clearance of 0.01 – 0.08 mm between the
needle (1) and the hook tip (2).
5. Gently return the machine head to its original position.
6. Press the THREAD key.

7-5. Adjusting the inner rotary hook and rotary hook holder overlap
1. Gently tilt back the machine head.
2. Loosen the two screws (3) to adjust so that the tip of
the rotary hook holder (1) does not protrude past the
edge A of the inner rotary hook (2).
3. Gently return the machine head to its original position.

3977Q

7-6. Adjusting the work clamp pressure

The standard distance A is 30 mm (approximately 30 N).
Loosen the nut (1) and turn the adjusting screw (2) to
adjust the work clamp pressure.

3978Q

91 HE-800B
 7. ADJUSTMENT

7-7. Adjusting the work clamp lift amount

4297Q 4298Q

1. Turn on the power and set the sewing machine to the home position.
2. Check that memory switch No. 002 (Work clamp height when treadle is at neutral) is 10 mm. (If it is not set to 10 mm, set it
to 10 mm.)
3. Place a 10 mm gauge under the work clamp (1) and then loosen the set screw (2) to make the adjustment.
* Adjust the lift amount (including the play in the work clamp (1) and the pin (3) to 10 mm. If it is set to more than 10 mm, the
work clamp will start lifting before lower thread trimming is complete, which may result in thread trimming errors.
Furthermore, it may also cause the presser foot lifter pulse motor to go out of step.

HE-800B 92
7. ADJUSTMENT

7-8. Adjusting the work clamp lateral position

4299Q 4300Q

1. Loosen the set screw (1), and then move the feed arm (2) and the roller (3) to adjust so that the knife groove comes to the
center of the work clamp window.
2. Operate the treadle and check that the work clamp moves up and down smoothly.
* After adjusting, check the upper thread trimmer mechanism and adjust if necessary.

7-9. Adjusting the cutter home position sensor position

Loosen the screw (3), and then adjust the cutter sensor
setting plate (4) so that there is a clearance of 4.5 ±
0.5 mm between the side of the cutter sensor (1) and the
edge of the solenoid stopper (2).

4301Q

93 HE-800B
 7. ADJUSTMENT

7-10. Adjusting the cutter installation position

Push Pulled forward

Fig. A Fig. B
0740D 4303Q

Adjust so that the upper thread scissors (2) and the cutter (1) do not touch when the cutter (1) is pushed down by hand.
If the upper thread scissors (2) extends below the cutter (1), pull the stop plate (3) forward and move the upper thread scissors
(2) to the left. (Fig. A → Fig. B)

4304Q

Cutter groove Touching

4305Q 4306Q

1. Loosen the screw (5), and adjust the cutter Y direction using cutter holder DL (6) so that the clearance between the needle
bar (4) and the cutter (1) is 0.3 mm.
Note: ・When replacing the cutter, be careful not to allow the cutter to touch the needle bar because of any play in the
cutter installation position.
・Check that the needle bar (4) does not touch the cutter when it moves sideways.
2. Loosen the two bolts (7) and adjust the cutter X direction using cutter holder M (8) so that the cutter (1) goes into the center
of the cutter groove.
3. Loosen the bolt (9) and move the cutter holder (10) to adjust the direction of rotation.
4. Check that the edge of the cutter holder (10) is touching the stepped section of the cutter driving shaft (11), and then tighten
the bolt (9).
5. After adjusting, push the upper thread scissors (2) back to its original position (Fig. A).

HE-800B 94
7. ADJUSTMENT

7-10-1. When using the special needle plate (needle plate -RB)

4307Q 4308Q

The special needle plate is used to prevent the cutter from getting stuck in the material and not returning.
1. The special needle plate has a narrow cutter groove of 0.3 - 0.4 mm, so use the accessory positioning plate (1) to adjust the
cutter installation position.
Note: If this adjustment is not made, the cutter may touch the needle plate, and damage to the cutter may result.
2. Install the cutter holder (2) to minimize any play in the cutter during cutting.

7-11. Adjusting the cutter installation height

Lowest position

Lowest position
Top of needle plate

Top of needle plate 1.5 - 2.0 mm

4309Q 0687D

Adjust so that the upper thread scissors and the cutter do not touch when the cutter is pushed down by hand. (Fig. A → Fig. B
in “7-10. Adjusting the cutter installation position”)
Install the cutter with the screw (1) so that the tip A of the cutter blade is aligned with the top of the needle plate when the cutter
is pressed down by hand to its lowest position.
If using the flat cutter (2), install with the screw (1) so that there is a clearance of 1.5 - 2.0 mm between the cutter and the top of
the needle plate.
* After adjusting, push the upper thread scissors back to its original position (Fig. A in “7-10. Adjusting the cutter installation
position”).
Note: ・When the cutter is driven by the solenoid, the movement will be approximately 2 mm greater than that shown in
the illustration.
・If the cutter does not cut properly, the cutter may get stuck in the material and not return. If this happens, replace or
sharpen the cutter.

95 HE-800B
 7. ADJUSTMENT

7-12. Adjusting the upper thread trimming

When the gradual opening timing of the upper

When the installation height of the upper
When the longitudinal position of the upper

When the opening timing of the upper thread

When the cutting depth of the upper thread
When the trimmer driving arm position

When the lateral position of the upper

When the home position position has

arm
When the longitudinal feed
When adjusting for the first time

thread scissors has been changed

thread scissors has been changed

thread scissors has been changed

thread scissors has been changed

position has been changed

scissors has been changed

scissors has been changed
Upper thread trimming adjustment procedure

has been changed

been changed
7-2-4. Work clamp (P) motor home position

1 1

0741D
7-12-1. Adjusting the longitudinal feed arm
assembly position
2 2 1

1772B
7-12-2. Adjusting the trimmer driving arm
assembly position
3 3 2 1

1773B
7-12-3. Adjusting the lateral position of the upper thread
scissors at the sewing start
4 1

4314Q
7-12-4. Adjusting the longitudinal position of the upper
thread scissors
5 1

4315Q
7-12-5. Adjusting the cutting depth of the upper thread
scissors

6 1

0798D
7-12-6. Adjusting the installation height of the upper thread
scissors
7 1

4317Q
7-12-7. Adjusting the upper thread scissors gradual
opening timing
8 4 3 2 2 1

1775B
7-12-8. Adjusting the upper thread scissors opening timing

9 5 4 3 1

4319Q

HE-800B 96
7. ADJUSTMENT

[CAUTION]
Before adjusting the upper thread trimming, check the home position of the work clamp (P) motor. (Refer to “7-2-4. Work
clamp (P) motor home position”.)

7-12-1. Adjusting the longitudinal feed arm assembly position

1. Turn on the power and set the sewing machine to the
home position. Then press the THREAD key to lower
the work clamp.
2. Check that the slot at the bottom of the upper thread
trimmer lever set (1) is aligned with the edge of the
washer (2).
3. If they are not aligned, loosen the bolt (3) and move
the longitudinal feed arm assembly (4) back and forth
to adjust.

Aligned

4320Q

7-12-2. Adjusting the trimmer driving arm assembly position

1776B 1777B

1. Turn on the power and set the sewing machine to the home position. Then press the THREAD key to lower the work clamp.
2. Check that the overlap between the stopper (2) fixed to the trimmer driving arm assembly (1) with the bolt and the stop plate
(4) of the upper thread trimmer lever set (3) is 1 mm.
3. If adjustment is necessary, loosen the bolt (5) and move the trimmer driving arm assembly (1) back and forward to adjust.

97 HE-800B
 7. ADJUSTMENT

7-12-3. Adjusting the lateral position of the upper thread scissors at the sewing start

Approx. 1 mm

4323Q 1778B

1. Turn on the power and set the sewing machine to the home position. Then press the THREAD key to lower the work clamp.
2. Loosen the bolt (2), and then move the stopper (3) in and out to adjust so that the edge of the upper thread scissors
assembly (1) protrudes by approximately 1 mm from the center of the cutter.
Note: If the amount of protrusion of the upper thread scissors assembly is too great, the scissors may touch the needle
when they open.
3. After adjusting, carry out “7-12-8. Adjusting the upper thread scissors opening timing”.

7-12-4. Adjusting the longitudinal position of the upper thread scissors

1779B

Aligned

4326Q

1. Turn off the power (with the feed mechanism at the home position), and then slowly move the trimmer driving arm (1)
forward until the upper thread scissors assembly (2) is at the position shown in the illustration.
2. Loosen the two screws (3), and then move the upper thread scissors assembly (2) back and forward to adjust so that the
front ridge line of upper thread scissors U (4) is aligned with the edge of the needle hole.
Note: If this adjustment is not carried out, it may result in thread trimming errors or needle breakages.

HE-800B 98
7. ADJUSTMENT

7-12-5. Adjusting the cutting depth of the upper thread scissors

1779B 1780B

0 - 0.5 mm

1781B 0720D

1. Turn off the power (with the feed mechanism at the home position), and then slowly move the trimmer driving arm (1)
forward until the driving arm roller (3) is at its highest position on the cam A of the upper thread trimmer lever (2). (Upper
thread trimming position)
* Using the output check code function can help with making this adjustment. If you press the panel key while operating
at check code No. 53, the presser lifter pulse motor will operate one step at a time. Refer to “3-8. Output
checking method”.
2. Loosen the bolt (9), and then adjust the driving arm roller (3) so that the clearance between the stopper (7) of the upper
thread scissors assembly (6) and the opening cam bracket (8) is 0 - 0.3 mm.
Note: If the stopper (7) is adjusted so that it presses too firmly, it may cause the presser foot lifter pulse motor to go out of
step.

99 HE-800B
 7. ADJUSTMENT

7-12-6. Adjusting the installation height of the upper thread scissors

1779B 1782B

4332Q 4333Q

1. Turn off the power (with the feed mechanism at the home position), and then slowly move the trimmer driving arm (1)
forward until the driving arm roller (3) is at its highest position on the cam A of the upper thread trimmer lever (2).
2. Loosen the screw (4), and then move the upper thread scissors (5) up or down to adjust the clearance between the upper
thread scissors (5) and the work clamp (6) to approximately 1 mm.
Note:
The work clamp (6) will tilt when sewing joints, so adjust so that the upper thread scissors (5) do not touch it. If the upper
thread scissors touch the work clamp, a work clamp lifter pulse motor error may occur.
* If the tilting of the work clamp (6) causes skipped stitches to occur when sewing material joints, use the accessory
auxiliary sheet (7) as shown in the illustration.

HE-800B 100
7. ADJUSTMENT

7-12-7. Adjusting the upper thread scissors gradual opening timing

4104M
4105M

Start touching at 1.5 - 2.5 mm

Approx. 0.5 mm

Approx. 0.5 mm

4106M

1. Turn on the power and set the sewing machine to the home position. Then press the THREAD key to lower the work clamp.
2. Loosen the two bolts (3), and then adjust so that the distance b between ridge line B on the opening cam (1) and the upper
thread scissors (2) is 0.5 mm, and so that ridge line B on the opening cam is parallel to the feed direction.
3. Loosen the two screws (4), and then adjust so that the distance c between the rising section C of the upper thread scissors
(2) and the tip of the opening cam (1) is approximately 0.5 mm when the upper thread scissors (2) are closed.
* If you would like the scissors to start opening earlier, make the distance smaller. However, if you make the distance
smaller, check that the rising section C of the upper thread scissors (2) does not touch the opening cam (1) and prevent
the upper thread scissors (2) from opening when the work clamp is lowered.
4. Apply grease to the inclined face D of the opening cam (1).
5. Check that the upper thread scissors (2) gradually start opening after the material has been fed by 1.5 - 2.5 mm.

101 HE-800B
 7. ADJUSTMENT

7-12-8. Adjusting the upper thread scissors opening timing

1786B 1787B
Approx. 2 mm

Feed arm

Approx.
1.0 - 1.5 mm

Approx. 1.0 - 1.5 mm

Approx. 2 mm

Approx. 1.0 - 1.5 mm

1788B

1. Turn on the power and set the sewing machine to the home position. Then press the THREAD key to lower the work clamp.
2. Loosen the two bolts (3), and then adjust the support plate (4) so that the back plate (1) and the cam (2) overlap by
approximately 1.0 - 1.5 mm.
Note: If the amount of overlap is too small, the upper thread scissors will not open properly and the upper thread scissors
and the cutter may touch each other.
3. Loosen the two bolts (5), and then adjust the clearance between the bend in the back plate (1) and the cam (2) to
approximately 2 mm.
* If you would like the scissors to start opening earlier, make this clearance smaller.
4. Check the operation in test feed mode.
* Refer to the operating procedure given in “5-9. Upper thread trimmer mechanism”.

HE-800B 102
7. ADJUSTMENT

7-12-9. Adjusting the overlapping amount of the upper thread scissors and the work clamp

Roller position Roller position

at step 4 at step 2

0751D

1. Turn on the power, move the feed mechanism to the home position, and then press the THREAD key to lower the work
clamp and move the roller of the trimmer driving arm to the home position.
2. With the power turned off, move the feed arm forward by hand until the upper thread scissors begin to open, and then return
the feed arm to its position before it was moved.
3. Loosen the two screws (3) and move the adjusting plate (4) to set the distance A in the illustration so that the overlapping
amount B between the tip of the scissors D assembly (1) and the work clamp (2) is 1.0 mm to 1.5 mm. Then tighten the two
screws (3).
4. Next, with the power turned off, mote the trimmer driving arm forward by hand as far as it will go.
5. Once again loosen the two screws (3) and move the adjusting plate (4) to set the distance C in the illustration so that the
overlapping amount B between the tip of the scissors D assembly (1) and the work clamp (2) is 1.0 mm to 1.5 mm. Then
tighten the two screws (3).
* Make sure that the position (distance A) which was set in steps 1 and 2 does not change at this time.
6. Turn on the power, depress the treadle to move the feed mechanism to the home position, and then switch to test mode and
check that the scissors D assembly (1) is always overlapping the work clamp (2).

103 HE-800B
 7. ADJUSTMENT

7-13. Adjusting the lower thread trimming

7-13-1. Adjusting the lower thread trimmer fixed knife engagement amount
Approx.
Lower thread trimming complete 1 mm

4342Q 4343Q

1. With the power turned off, move the lower thread trimmer cam lever (1) in the direction of the arrow so that the knife driving
lever (2) is in the position shown in the illustration.
2. Check that the cam A of the movable knife (3) is sitting securely on top of the cam B of the base plate (4).
3. Loosen the two screws (5), and then adjust so that the fixed knife (6) and the movable knife (3) are engaged by
approximately 1 mm.
* If the engagement amount is too small, the lower thread may not be fully cut, and the material may get caught when it is
removed after sewing.

7-13-2. Adjusting the lower thread retaining amount

Smaller

1 – 2 mm

Larger

4344Q 4345Q

1. Turn on the power and set the sewing machine to the home position.
2. Loosen the two screws (1), and then adjust the lower thread retainer (2) to a distance of 1 - 2 mm as shown in the
illustration.
* If the lower thread retaining amount has been reduced, check that the roller B of the lower thread clamp plate (3) is sitting
securely on top of the lower thread retainer cam A.
* If the lower thread is pulling up at the first stitch at the sewing start, check if the lower thread is not being pulled out of the
lower thread clamp plate (3), and that it is not too loose when it is coming out from the bobbin case.
If the lower thread retaining amount is too small
The lower thread will pull out of the lower thread clamp plate at the first stitch at the sewing start, which can cause problems
such as lower thread cast-off, lower thread loops or poor lower thread winding.
If the lower thread retaining amount is too great
This can cause problems such as poor sealing at the sewing start, or wound lower thread sticking out of the rear tack.

HE-800B 104
7. ADJUSTMENT

7-13-3. Adjusting the lower thread clamp opening timing

0752D

Approx.
6 – 7 mm

Lower thread releases from

Sewing start Lower thread winds around seam lower thread clamp

4347Q

1. Loosen the set screw (2) of the feed arm support (1), and then align reference line A of feed guide shaft B (3) with the edge
of the feed arm support (1).
2. When the feed mechanism moves by 6 - 7 mm, the opening plate (4) moves and the lower thread clamp (5) opens.
3. To change the opening timing, loosen the set screw (2) and move the feed guide shaft B (3) to the left or right to adjust.
* The end of the thread which is being held by the lower thread clamp (5) is wound around inside the seam. If the opening
timing is too early, it can cause problems such as poor winding or pulling-up of the lower thread. If the opening timing is
too late, it can cause problems such as stretching, uneven seams or bird’s nests at the sewing start, depending on the
type of material.

4348Q 4349Q

Note: After moving the lower thread trimmer cam lever (6) back in the direction of the arrow, move the feed mechanism.
If the feed mechanism is moved when the lower thread trimming has been carried out, the mechanisms will press
against each other, which may result in damage to the lower thread clamp (5) and the opening plate (4).

105 HE-800B
 7. ADJUSTMENT

7-13-4. Adjusting the lower thread clamp opening amount

Loosen the two screws (6), and then adjust so that the
distance between the lower thread clamp (4) and the
lower thread presser (5) is approximately 5 mm when the
feed guide shaft (1) is projecting out at the front and is
Approx. firmly touching the roller (3) of opening plate (2).
5 mm

4350Q

7-14. Adjusting the bobbin presser

3989Q 4351Q

4352Q

1. Turn on the power and set the sewing machine to the home position. Then press the THREAD key to lower the work clamp.
2. Loosen the set screw (1), and then adjust so that the bobbin presser (2) goes into the hole in the bobbin case (3).
3. Check that the work clamp is at the home position, and then loosen the nut (4) and turn the screw (5) to adjust the clearance
A between the bobbin presser (2) and the edge of the bed to approximately 12.5 mm.
4. Turn off the power, move the lower thread trimmer cam lever (6) by hand in the direction of the arrow to check that the
bobbin presser (2) presses the bobbin firmly before the lower thread retainer (7) starts to hold the lower thread.
Note: If this timing is reversed, it will cause problems such as an excess trailing length of upper thread.

HE-800B 106
7. ADJUSTMENT

7-15. Adjusting the thread breakage detector

Touching

Section A Section B

4353Q 4354Q

1. Tighten the lever stopper (1) inside the slotted hole.

2. Loosen the screw (4), and then adjust so that the distance A at the thread guide (3) is 2 mm when the thread breakage
detector lever (2) contacts the lever stopper (1).
3. Loosen the screw (6) of the lever stopper (5), and then adjust so that the distance B at the thread guide (3) is 1 mm when
the thread breakage detection lever (2) contacts the stopper (5).

0.1 - 0.5 mm

Section C

4355Q 0743D

4. Loosen the screw (7), and then adjust so that the distance C at the balancer (8) is 4 mm.
5. Turn on the power and set the sewing machine to the home position. Then press the THREAD key to lower the work clamp.
6. Loosen the two screws (10), and then adjust so that the thread breakage detector sensor (9) turns on (LED illuminates)
when the distance between the thread breakage detection lever (2) and the lever stopper (1) is 1 mm.
7. When the thread guide (3) is moved to position B and then released, check that it moves smoothly back to position A.
8. If the thread guide (3) does not move smoothly, check that the clearance between the thread breakage detection lever (2)
and the arm is 0.1 - 0.5 mm.

107 HE-800B
 7. ADJUSTMENT

7-16. Adjusting the thread tension at the tack tension control

1. Turn on the power and set the sewing machine to the
home position. Then press the THREAD key to lower
the work clamp.
0.3 - 0.5 mm 2. Loosen the set screw (1), and then adjust the
clearances between the tension release cam (2) and
the tension release pin (3) as shown in the illustration.
3. Press the THREAD key and check that the tension disc
opening amount is 0.5 - 1.0 mm when the work clamp
is raised.
0.1 - 0.3 mm 4. Press the THREAD key once more and check that the
tension discs are fully closed when the work clamp is
lowered.

0.5 - 1.0 mm

0744D

7-17. Adjusting the thread tension at the zigzag tension control

Position the tension release solenoid as described in "6-4.
Tension release mechanism (1)" before carrying out this
adjustment.
1. Turn on the power and set the sewing machine to the
home position. Then press the THREAD key to lower
the work clamp.
0.5 - 1.0 mm
2. Loosen the set screw (1), and then move the tension
stud bracket assembly (2) in and out to adjust so that
the tension disc opening amount is 0.5 - 1.0 mm.
3. Check that the tension discs are fully closed when the
power is turned off.

0745D

HE-800B 108
7. ADJUSTMENT

7-18. Adjusting the upper thread feeding amount

Decrease Increase

0753D 1792B

1. Loosen the screw (1), and then turn the tension take-up lever (2) to adjust the upper thread feeding amount.
2. Move the trimmer driving arm (3) by hand and check that upper thread feeding is completed before the upper thread is cut.
Note: If the above adjustment is not made, it may result in the upper thread pulling out or in upper thread clamping errors.

7-19. Adjusting the rotary hook lubrication

4364Q 4365Q

More
To oil tank

Less

More

Less
4366Q

1. Remove the rubber cap (1).

2. Turn the adjusting screw (2) to adjust the lubrication amount.
* Adjust so that approximately 10 drops of oil are released when the sewing machine is run at a speed of 4,000 rpm for
three cycles to sew about 114 stitches. Use Kraft paper (3) or similar to catch the oil drops. As a guide, the optimum
position can be obtained if the adjusting screw (2) is tightened as much as possible and then loosened about two turns.
* Furthermore fine adjustments can then be made using the rotary hook joint screw (4).
* If the lubrication amount has been reduced, run the machine for 200 - 300 sewing cycles and then check it again.
Note: If lubrication stops, it will cause problems such as rotary hook seizure and thread breakages.

109 HE-800B
 7. ADJUSTMENT

7-20. Adjusting the upper shaft motor reference position

1 Turn off the power and then remove the needle.
2 While pressing the and key simultaneously, turn on the
power switch.

Flashing

0763D

• The TEST indicator will flash and the upper shaft rotation
standby screen will be displayed.
0821D

3 Turn the pulley one full turn in the direction of the arrow.
• “PRESS ENTER AT STANDARD POINT” will be
displayed.

* If nothing is displayed, turn the pulley by hand until the

display appears.

0822D

4 Turn the pulley in the direction of the arrow to move the

needle bar until the distance A from the top of the needle
plate to the bottom edge of the needle bar is as given below.

-2 specifications: 43.2 mm
-3 specifications: 42.4 mm

0754D

5 End adjustment mode. To confirm the reference position, press the ENTER key.
• “SUCCESSFUL COMPLETION” will be displayed for
1.5 seconds, and then the display will return to the
normal display and the sewing machine will change to
home position standby.

To exit without confirming the reference position, press the

TEST key.
• The display will return to the normal display and the
sewing machine will change to home position standby.

0823D

HE-800B 110
7. ADJUSTMENT

7-21. Standard settings for treadle depression stroke

The following procedure sets the operating positions for the treadle depression strokes to the standard values.
1 Enter the signal settings. While pressing the and keys, turn on the power switch.

0739D

0824D

2 Store the maximum forward depression amount. With the treadle depressed all the way forward, wait until the
voltage display value stabilizes and then press the ENTER
key.

0825D

3 Store the neutral position. With your foot released from the treadle, wait until the voltage
display value stabilizes and then press the ENTER key.

0826D

4 Store the maximum backward depression amount. With the treadle depressed all the way backward, wait until
the voltage display value stabilizes and then press the
ENTER key.

0827D

5 End the settings. “SUCCESSFUL COMPLETION” will be displayed on the

screen.
NOTE:
If the operation of the treadle is incorrect, a buzzer will
sound.
Repeat the operation from step 2.

0828D

6 Turn off the power switch.

111 HE-800B
 8. INSTALLING THE 3-PEDAL FOOT SWITCH (OPTION)

8. INSTALLING THE 3-PEDAL FOOT SWITCH (OPTION)

The foot switch conversion harness (SB1565001) that is sold separately is required.

DANGER
Wait at least 5 minutes after turning off the power switch and disconnecting the power cord from the wall outlet before
opening the face plate of the control box. Touching areas where high voltages are present will result in serious injury
from electric shocks.
Be sure to connect the ground.
If the ground connection is not secure, you run a high risk of serious injury from electric shocks, and problems with
correct operation will also occur.

No. 3-pedal foot switch

10P connector
1 -
2 -
3 -
4 -
5 Start
6 0V
7 0V
8 Clamp
9 Option
10 0V

0764D

1. Insert the foot switch conversion harness (1) into connector <P15> on the main PCB.
2. Connect the connector (2) for the 3-pedal foot switch to the foot switch conversion harness (1).
3. Temporarily remove the screw (4) from the ground terminal of the control box, and then connect the two ground wires (3) in
the 3-pedal foot switch harness to the ground terminal and retighten the screw to the ground terminal.
4. Close the cord presser plate (5) in the direction of the arrow, and secure it by tightening the two screws (6).

NOTE:
・ Make sure that the ground connections are secure in order to ensure safety.
・ Close the cord presser plate (5) securely so that no foreign objects, insects or small animals can get inside the control
box.

HE-800B 112
 9. ELECTRIC MECHANISM

9. ELECTRIC MECHANISM
DANGER
Wait at least 5 minutes after turning off the power switch and disconnecting the power cord from the wall outlet
before opening the face plate of the control box. Touching areas where high voltages are present will result in
serious injury from electric shocks.

9-1. Precautions at the time of adjustment

Pay attention to the following when opening the control box for maintenance.

Electric shock
Some large capacitors may have a high voltage remaining in them for up to 5 minutes after the power is turned off. To prevent
electric shock, wait at least 5 minutes after the power is turned off before doing the following:
• Opening and closing the control box
• Replacing fuses
• Separating and joining connectors
• Measuring resistance
• Doing anything with a possibility of touching something inside the control box
Some adjustments require measuring the voltage while the power is turned on with the control box kept open.
In such a case, be careful not to touch any place other than that for the measurement. In addition, always keep in mind that a
high voltage remains for about 5 minutes after power is turned off.

Injury
When separating or rejoining connectors, and measuring something, be careful not to cut your fingers on metal parts such as
heat sinks and covers.

113 HE-800B
9. ELECTRIC MECHANISM

9-2. Components inside and outside the control box and in the operation panel
Main PCB
Secured to the rear. This PCB drives the pulse motor and solenoids.

Motor PCB
Secured to the side. This PCB drives the main shaft motor. There are two fuses on this PCB.

Power PCB
Secured to the base. This PCB generates the voltages which are required for control operations.

Cutter PCB
Secured to the side. This PCB drives the solenoid.

Conversion transformer box (100V, 110V, 380V, 400V AC specifications only)

Steps-down the power supply voltage and generates the voltages that are required for the control box.

NF box (For Europe)

Eliminates electrical noise that is transmitted along the power supply line.

Panel PCB
Secured inside the operation panel. This PCB controls indications of the machine status and the input operation.

Control box Operation panel

Main PCB
Motor PCB
Panel PCB

Cutter PCB

Transformer box

Power PCB

NF box
0765D

HE-800B 114
 9. ELECTRIC MECHANISM

9-3. Fuse explanation

When replacing a fuse, be sure to use the specified ones listed below.
If a component on a PCB is damaged, the fuses may blow again soon even after they have been replaced.

No. Part name Part code When a fuse has blown

F1 G Fuse 10A-250V The power indicator is not illuminated, and
J04417-001
F2 (glass tube fuse, 10A-250V) nothing operates.

Motor PCB

2930B

115 HE-800B
9. ELECTRIC MECHANISM

9-4. Connectors
Most of the machine trouble is due to connector problems including improper connection or sufficient contact. Therefore, be
sure to check if each connector is correctly inserted and that there is no contact failure between pins and wires before starting
troubleshooting procedures.

9-4-1. Connector positions

Main PCB

0830D

Motor PCB
(Refer to the diagram in “9-3. Fuse explanation”.)

HE-800B 116
 9. ELECTRIC MECHANISM

Power PCB

0831D

Cutter PCB

0768D

LCD panel PCB

0769D

117 HE-800B
9. ELECTRIC MECHANISM

9-4-2. Contact failure

The connectors functions are divided into five categories. Some connectors may belong to more than one group. Be sure to
investigate another category if a problem is not found in one category.

Zigzag mechanism
Problem Connector No. and position

• The needle bar does not move sideways during home position
detection immediately after the power is turned on.
• [E200] is displayed.

0832D

• The needle bar moves sideways but does not detect the home
position correctly.
• Problem with zigzag operation.
• [E200] or [E201] is displayed.

0833D

Feed mechanism

Problem Connector No. and position

• The feed motor does not operate for home position detection
immediately after the power is turned on.
• Error E210 is displayed.

0834D

• The feed mechanism moves back and forth but does not detect
the home position correctly.
• Problem with feed plate operation.
• [E210] or [E211] is displayed.

0835D

HE-800B 118
 9. ELECTRIC MECHANISM

Work clamp mechanism

Problem Connector No. and position

• Work clamp does not move during home position detection

immediately after the power is turned on.
• [E300] is displayed.

0836D

• The work clamp moves up and down but does not detect the
home position correctly.
• Problem with work clamp operation.
• [E300] or [E301] is displayed.

0837D

Tension release mechanism

Problem Connector No. and position

• Tension release does not operate (no error displayed).

0838D

Cutter mechanism
Problem Connector No. and position

• Error E650 is displayed when the power is turned on.

0839D

• Cutter does not operate.

• [E651] is displayed.

0840D

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9. ELECTRIC MECHANISM

Sewing operation
Problem Connector No. and position

• The power indicator is not illuminated, and nothing operates.

• Machine operation is unstable.
• [E130] or [E131] is displayed.

0841D

• The main shaft motor does not operate correctly.

• Error E130 is displayed.

0842D

HE-800B 120
 9. ELECTRIC MECHANISM

Others
Problem Connector No. and position

• Panel indication is strange.

• The power indicator is not illuminated.
• Any operation panel key does not have any effect.

2944B

• The sewing machine does not operate when the foot switch is
depressed. (No error display.)

2945B

• After the power is turned on, [E015] or [E016] is displayed.

0843D

• Error E055 is displayed after the power is turned on.

0844D

• Error E452 is displayed after the power is turned on.

0845D

(Continued on next page.)

121 HE-800B
9. ELECTRIC MECHANISM

Others
Problem Connector No. and position

• The WELCOME display does not disappear and the sewing

machine does not start.

2948B

• Only the power indicator illuminates.

• Nothing appears on the operation panel display.

2949B

• The sewing machine does not operate when the foot switch is
depressed.
• Error E130 is displayed.

0848D

• Error E131 is displayed.

0849D

HE-800B 122
 9. ELECTRIC MECHANISM

9-5. Troubleshooting
9-5-1. Troubleshooting flowchart
Symbols and their meanings

Set-up operation or
Switch operation
condition

The procedure to
Yes-or-no
follow continues on the
decision-making process
next page

The error status number

in the first column of the Turning-off of the
table of “9-5-2. Problem power switch
solution and measures”

2707B

0850D

123 HE-800B
9. ELECTRIC MECHANISM

0851D

HE-800B 124
 9. ELECTRIC MECHANISM

0852D

125 HE-800B
9. ELECTRIC MECHANISM

0853D

HE-800B 126
 9. ELECTRIC MECHANISM

9-5-2. Problem solution and measures

DANGER
Wait at least 5 minutes after turning off the power switch and disconnecting the power cord from the wall outlet
before opening the face plate of the control box. Touching areas where high voltages are present will result in
serious injury from electric shocks.

1. Pay attention to the following when opening the control box for maintenance.

Electrical shock
Some large capacitors may have a high voltage remaining in them for up to 5 minutes after the power is turned off.
To prevent electrical shock, wait at least 5 minutes after the power is turned off before doing the following:
• Opening and closing the control box
• Replacing fuses
• Separating and joining connectors
• Measuring resistance
• Doing anything with a possibility of touching something inside the control box

Some adjustments require measuring the voltage while the power is turned on with the control box kept open.
In such a case, be careful not to touch any place other than that for the measurement. In addition, always keep in
mind that a high voltage remains for about 5 minutes after power is turned off.

Injury
When separating or rejoining connectors, and measuring something, be careful not to cut your fingers on metal parts such
as heat sinks and covers.

2. When replacing a fuse, be sure to use a new one of the same quality and capacity as the old one.

Before adjustment
1. While the power is turned off, check each connector is securely plugged in by referring to “9-4. Connectors”.
2. Find the error status number in the troubleshooting flowchart.
3. From the applicable part of the flowchart, take the reference number to find the correspondingly numbered details of the
problem in the following table.

127 HE-800B
9. ELECTRIC MECHANISM

Error status #1 The power indicator does not light when the power is turned on.
Probable causes Check/ repair/ adjust Parts to be replaced
1. (Check the LEDs) Turn on the power switch and check that the
various LEDs illuminate in the following order.
a. LD2 (red) on motor PCB does not illuminate.
→#1－2、#1－3、#1－4
b. LD2 (red) on power PCB does not illuminate.
→#1－5、#1－6、#1－7、#1－8
c. LD3 (green) on motor PCB does not
illuminate.
→#1－9
d. Power indicator on panel does not illuminate.
→#1－10

2. Malfunction of power cord Turn off the power switch, disconnect the power
supply connector which links the power cord for
the power switch and the motor PCB, turn on the
power switch, and then measure the AC voltage
between terminals 1 and 3 of the cord-side
connector.

OK if the voltage is the same as mains voltage.

In addition, check that the power supply voltage at

the wall outlet is within the range of the
specification voltage +/- 10%.

2712B After inspecting, turn off the power switch and

connect the power supply connector.

3. Blown fuse Turn off the power switch, wait 5 minutes or more, GFUSE10A-250V
and then remove fuses F1 and F2 on the motor (10A-250V)
PCB and check their continuity.
OK if continuity

4. Malfunction of motor PCB 1 Turn off the power switch, disconnect P2 (DCIN) Motor PCB assembly 800B
from the power PCB, and then turn on the power
switch and check LD2 (red) on the motor PCB.
OK if illuminated.

After checking, turn off the power switch, wait for

five minutes or more, and then insert P2 into the
power PCB.

Turn the power switch back on, and then with P2

inserted into the power PCB, check the voltage
between terminals 1 and 3 of P2.
OK if 240 to 380 V DC.

5. Malfunction of power PCB Turn off the power switch, disconnect connector Power PCB assembly
P1 (POWER2) from the main PCB and
connectors P4 (POWER3) and P6 (POWER2)
from the motor PCB, and then turn on the power
switch and check LD2 (red) on the power PCB.
OK if illuminated.

After checking, turn off the power switch, wait for

one minute or more, and then insert P1 into the
main PCB and P4 and P6 into the motor PCB.

(Continued on next page.)

HE-800B 128
 9. ELECTRIC MECHANISM

Error status #1 The power indicator does not light when the power is turned on.
Probable causes Check/ repair/ adjust Parts to be replaced
6. Malfunction of main PCB Turn off the power switch, disconnect connector Main PCB assembly 800B
P4 (POWER3) and P6 (POWER2) from the motor
PCB, and then turn on the power switch and
check LD2 (red) on the power PCB.
OK if illuminated.
(LD1 (red) on power PCB does not illuminate)

After checking, turn off the power switch, wait for

one minute or more, and then insert P4 and P6
into the motor PCB.

7. Malfunction of main PCB 2 Turn off the power switch, disconnect connector Main PCB assembly 800B
P1 (POWER2) from the main PCB and
connectors P1 (MT-ENC), P2 (MAIN) and P3
(PANEL) from the motor PCB, and then turn on
the power switch and check LD2 (red) on the
power PCB.
OK if illuminated.

After checking, turn off the power switch, wait for

one minute or more, and then insert P1 into the
main PCB and P1, P2 and P3 into the motor PCB.

8. Malfunction of panel PCB Turn off the power switch, disconnect connector LCD panel PCB assembly
P1 (POWER2) from the main PCB and Panel harness
connectors P1 (MT-ENC) and P2 (MAIN) from the
motor PCB, and then turn on the power switch
and check LD2 (red) on the power PCB.
OK if illuminated.

After checking, turn off the power switch, wait for

one minute or more, and then insert P1 into the
main PCB and P1 and P2 into the motor PCB.

9. Poor harness connection Turn off the power switch, check that connector Power PCB assembly
P4 (POWER3) is inserted into the motor PCB,
and then turn on the power switch and check the
voltage between terminals 1 and 4 of P4.
OK if approximately 24 V DC.

2713B

10. Malfunction of operation panel Check that connector P3 (PANEL) of the motor Operation panel assembly
PCB is inserted. LCD panel PCB assembly
Panel harness

129 HE-800B
9. ELECTRIC MECHANISM

Error status #2 Error code appears on the display when the power is turned on.
Probable causes Check/ repair/ adjust Parts to be replaced
1. If error E015 or E016 is displayed, a. Check that the STOP switch is not stuck STOP switch
there is a poor connection of the down.
STOP switch. b. Check if there is a harness short-circuit.
c. Check that connector P9 (HEAD-SW) is
inserted into the main P.C. board.

2. If error E025, E035 or E045 is a. Check if the foot switch is still depressed. Treadle unit
displayed, the foot switch is still b. Check if there is a short-circuit in the harness.
depressed. c. Check if connector P12 (PEDAL) is connected
to the motor PCB.
d. Reset the depression stroke for the foot switch
while referring to “7-21. Standard setting for
depression stroke (foot switch)”.

* For a 3-pedal foot switch, the connector for the 3-pedal foot switch assembly
main PCB will be P15 (PEDAL).

3. If "E055" is displayed, there is a a. Check if the machine head switch is off. Switch assembly machine
malfunction of the machine head b. Check if there is a broken wire in the harness. head
switch. c. Check if connector P14 (HEAD-SW) is
connected to the main PCB.

4. If "E065" is displayed, one of the a. Check that there is no incorrect sensitivity Operation panel assembly
keys on the operation panel is still when the surface of the panel sheet and the LCD panel PCB assembly
depressed. keys are pressed. Panel harness
b. Check that connector P3 (PANEL) is
connected to the motor PCB, and that
connector P1 (MAIN) is connected to the
panel PCB.

5. If “E131” is displayed, there is a Check that connector P11 (RESOLVER) and P1

poor connection of the (MT-ENC) is connected to the motor PCB, and
synchronizer. that connector P6 (MT-ENC) is connected to the
main PCB.

6. If "E401" and "E410" is displayed, a. Check LD3 (green) on the main PCB. Main PCB assembly 800B
there is a connection fault OK if illuminated.
Motor PCB assembly 800B
between the main PCB, motor b. Check LD3 (green) on the motor PCB.
PCB and the panel PCB. OK if illuminated. LCD panel PCB assembly
c. Check that connector P5 (MOTOR) is Connection harness
connected to the main PCB, and that Panel harness
connector P2 (MAIN) is connected to the
motor PCB.
d. Check that connector P3 (PANEL) is
connected to the motor PCB, and that
connector P4 (MAIN) is connected to the
panel PCB.
e. Check if there is a broken wire in the harness.

(Continued on next page.)

HE-800B 130
 9. ELECTRIC MECHANISM

Error status #2 Error code appears on the display when the power is turned on.
7. If "E450" or "E452" is displayed, a. Check if connector P3 (HEAD-M) is connected
the machine head memory cannot to the main PCB.
be recognized. b. Check if there is a broken wire in the harness.

8. If error E650 is displayed, there is a. Check that connector P7（SENSOR2） is Cutter sensor
a poor connection of the cutter. inserted into the main P.C. board.
b. Check if there is a harness short-circuit.
c. Open the top cover and check the installation
of the cutter sensor.

9. If "E700" is displayed, the power a. Check that the power supply voltage at the
supply voltage is abnormally high. mains is at the specification voltage plus or
minus 10%.
b. See #1-2.
10. If "E705" is displayed, the power a. Check that the power supply voltage at the
supply voltage is abnormally low. mains is at the specification voltage plus or
minus 10%.
b. See #1-2.

Error status #3 “Depress the treadle.” is not displayed when the power switch is turned on.
Probable causes Check/ repair/ adjust Parts to be replaced
1. Main software not installed Carry out the restore operation by referring to Operation panel assembly
correctly "4-11. Updating the control program version ". Panel PCB assembly
Panel harness

2. Poor harness connection Refer to inspections 9 and 10 in #1.

3. Malfunction of PCB Check all of the LEDs while referring to step 1 in

#1, and then refer to inspections 5 to 8 in #1

131 HE-800B
9. ELECTRIC MECHANISM

Error status #4 Work clamp does not return to home position during home position detection.
Probable causes Check/ repair/ adjust Parts to be replaced
1. Incorrect depression position Adjust the position while referring to “7-21. Setting
adjustment method for standard depression strokes”.

2. Malfunction of treadle unit With the motor PCB connector P12 (PEDAL) Foot switch
connected, turn on the power and measure the
voltage between pins 3-4 of the cord connector
(No. 3 +, No. 4 -).

OK if the voltage is approximately 2 V at neutral,

approximately 4 V when the foot switch is
depressed as far as it will go, and approximately
0.5 V when it is depressed backward.

2714B

3. Malfunction of foot switch and cord (Check that the power is turned off.) Foot switch
(option) Disconnect the foot switch from the foot switch
adapter harness, and measure the voltage
between pins 5-6 and 7-8 of the foot switch
connector. (Check between pins 9-10 if using a
3-pedal foot switch.)

OK if the resistance is normally ∞ ohms but 0

ohms when depressed.

2956B

4. Malfunction of foot switch adapter After checking the foot switch in step 3, connect Foot switch
harness (option) the foot switch adapter harness to the foot switch Foot switch cord
and measure the voltage between pins 1-2 and
3-4 of connector P15 (PEDAL) of the main PCB.
(Check between pins 5-6 if using a 3-pedal foot
switch.)
(Touch the ohmmeter against the lead wires
without disconnecting the connector.)

OK if the resistance is normally ∞ ohms but 0

ohms when depressed.

2716B

HE-800B 132
 9. ELECTRIC MECHANISM

Error status #5 An error code is displayed during home position detection.

Probable causes Check/ repair/ adjust Parts to be replaced
1. If error E130, E131, E132 or E133 Refer to inspection #2-4.
is displayed, there is a poor
connection of the synchronizer.

2. If error E130, E131, E132 or E133 Check the connection of the relay connector
is displayed, there is a poor between the upper shaft motor and the motor
connection of the upper shaft PCB.
motor.

3. If error E130, E131, E132 or E133 a. Remove fuses F1 and F2 from the motor PCB GFUSE10A-250V
is displayed, there is a blown fuse. and check the continuity. (10A-250V)
OK if there is continuity.

b. If fuses F1 and F2 are blown, check the

resistances between each of the pins of the
relay connector between the upper shaft
motor and the motor PCB, and between the
terminals of the fuses. OK if ∞Ω.

c. If the fuses blow again after they are replaced, Motor PCB assembly 800B
replace the motor PCB.

4. If error E130, E131, E132 or E133 a. Check the synchronizer input while referring to Resolver stator 800 assembly
is displayed, there is a malfunction “3-7. Input checking method”.
of the motor PCB. OK if the signal turns on and off.

b. If step a. (above) is OK, there is a malfunction Motor PCB assembly 800B

of the motor PCB.

133 HE-800B
9. ELECTRIC MECHANISM

Error status #6 An error code is displayed during home position detection.

Probable causes Check/ repair/ adjust Parts to be replaced
1. If zigzagging does not occur and Disconnect connectors P1 (POWER2) and P24 Power PCB assembly
error E200 is displayed, there is a (POWER1) from the main PCB, and then turn on
malfunction of the power PCB. the power switch and check LD1 (red) on the
power PCB.
OK if illuminated.

After checking, turn off the power switch, wait for

one minute or more, and then insert P1 and P24
into the main PCB.

2. If zigzagging does not occur and a. Disconnect connector P24 (POWER1) from Main PCB assembly 800B
error E200 is displayed, there is a the main PCB, and check the continuity
malfunction of the main PCB. between terminals 1 and 2 of P24.
OK if ∞ ohms.
b. Disconnect connector P21 (XPM) from the
main PCB, and check the continuity between
terminals 1 and 2, 3 and 4 of P21.
OK if ∞ ohms.
c. Insert P21 and P24 into the main PCB, turn on
the power switch and then check LD1 (red) on
the power PCB.
OK if illuminated.
If LD1 is illuminated during the check in step 1
but it does not illuminate when P1 and P24
are connected, there is a malfunction of the
main PCB.
d. Check LD1 (orange) on the main PCB.
OK if illuminated.

2717B

2718B
3. If zigzagging occurs slightly and a. Check that connector P17 (X-ENC) is inserted Pulse motor zigzag assembly
error E200 is displayed, there is a into the main PCB and that the color matches. Main PCB assembly 800B
malfunction of the encoder.
b. Check the encoder input while referring to
"3-7. Input checking method".

4. If zigzagging does not occur and a. Disconnect the main PCB connector P21 Pulse motor zigzag assembly
error E200 is displayed, there is a (XPM) and measure the resistance between
malfunction of the pulse motor or pins 1-2 and 3-4 of the cord connector.
cord. OK if 2-3 ohms.

b. If step a. (above) is OK, there is a malfunction Main PCB assembly 800B

of the main PCB.

2719B

HE-800B 134
 9. ELECTRIC MECHANISM

Error status #7 An error code is displayed during home position detection.

Probable causes Check/ repair/ adjust Parts to be replaced
1. If feeding does not occur and error Disconnect connectors P1 (POWER2) and P24 Power PCB assembly
E210 is displayed, there is a (POWER1) from the main PCB, and then turn on
malfunction of the power PCB. the power switch and check LD1 (red) on the
power PCB.
OK if illuminated.

After checking, turn off the power switch, wait for

one minute or more, and then insert P1 and P24
into the main PCB.

2. If feeding does not occur and error a. Disconnect connector P24 (POWER1) from Main PCB assembly 800B
E210 is displayed, there is a the main PCB, and check the continuity
malfunction of the main PCB. between terminals 1 and 2 of P24.
OK if ∞ ohms.
b. Disconnect connector P22 (YPM) from the
main PCB, and check the continuity between
terminals 1 and 2, 3 and 4 of P22.
OK if ∞ ohms.
c. Insert P22 and P24 into the main PCB, turn on
the power switch and then check LD1 (red) on
the power PCB.
OK if illuminated.
If LD1 is illuminated during the check in step 1
but it does not illuminate when P1 and P24
are connected, there is a malfunction of the
main PCB.
d. Check LD1 (orange) on the main PCB.
OK if illuminated.

2717B

2720B

3. If feeding occurs slightly and error a. Check that connector P18 (Y-ENC) is inserted Pulse motor feed assembly
E210 is displayed, there is a into the main PCB and that the color matches. Main PCB assembly 800B
malfunction of the encoder.
b. Check the encoder input while referring to
"3-7. Input checking method".

4. If zigzagging does not occur and a. Disconnect the main PCB connector P22 Pulse motor feed assembly
error E210 is displayed, there is a (YPM) and measure the resistance between
malfunction of the pulse motor or pins 1-2 and 3-4 of the cord connector.
cord. OK if 2-3 ohms.

b. If step a. (above) is OK, there is a malfunction Main PCB assembly 800B

of the main PCB.

2721B

135 HE-800B
9. ELECTRIC MECHANISM

Error status #8 An error code is displayed during home position detection.

Probable causes Check/ repair/ adjust Parts to be replaced
1. If the work clamp pulse motor Disconnect connectors P1 (POWER2) and P24 Power PCB assembly
does not operate and "E300" is (POWER1) from the main PCB, and then turn on
displayed, there is a malfunction of the power switch and check LD1 (red) on the
the power PCB. power PCB.
OK if illuminated.

After checking, turn off the power switch, wait for

one minute or more, and then insert P1 and P24
into the main PCB.

2. If the work clamp pulse motor a. Disconnect connector P24 (POWER1) from Main PCB assembly 800B
does not move and "E300" is the main PCB, and check the continuity
displayed, there is a malfunction of between terminals 1 and 2 of P24.
the main PCB. OK if ∞ ohms.
b. Disconnect connector P23 (PPM) from the
main PCB, and check the continuity between
terminals 1 and 2, 3 and 4 of P23.
OK if ∞ ohms.
c. Insert P23 and P24 into the main PCB, turn on
the power switch and then check LD1 (red) on
the power PCB.
OK if illuminated.
If LD1 is illuminated during the check in step 1
but it does not illuminate when P1 and P24
are connected, there is a malfunction of the
main PCB.
d. Check LD1 (orange) on the main PCB.
OK if illuminated.
2717B

2722B

3. If the work clamp pulse motor a. Check that connector P19 (P-ENC) is inserted Pulse motor work clamp
moves slightly and "E300" is into the main PCB and that the color matches. assembly
displayed, there is a malfunction of Main PCB assembly 800B
the encoder. b. Check the encoder input while referring to
"3-7. Input checking method".

4. If the work clamp pulse motor a. Disconnect the main PCB connector P23 Pulse motor work clamp
does not move and "E300" is (PPM) and measure the resistance between assembly
displayed, there is a malfunction of pins 1-2 and 3-4 of the cord connector.
the pulse motor and cord. OK if 2-3 ohms.

b. If step a. (above) is OK, there is a malfunction Main PCB assembly 800B

of the main PCB.

2723B

HE-800B 136
 9. ELECTRIC MECHANISM

Error status #9 Work clamp does not rise during home position detection.
Probable causes Check/ repair/ adjust Parts to be replaced
1. Incorrect work clamp home position a. Adjust the home position while referring to
adjustment "7-2. Adjusting the home position".

b. Check if the work clamp is touching something

else.

2. Incorrect mechanism adjustment Check if the work clamp mechanism, upper

thread trimming mechanism and lower thread
trimming mechanism are moving stiffly.

Error status #10 Work clamp does not drop during threading mode.
Probable causes Check/ repair/ adjust Parts to be replaced
1. Incorrect work clamp home position a. Adjust the home position while referring to
adjustment "7-2. Adjusting the home position".

b. Check if the work clamp/button clamp is

touching anything.

2. Incorrect mechanism adjustment Check if the work clamp mechanism, upper

thread trimming mechanism and lower thread
trimming mechanism are moving stiffly.

Error status #11 The THREAD indicator does not illuminate during threading mode.
Probable causes Check/ repair/ adjust Parts to be replaced
Malfunction of panel PCB Check that connector P3 (PANEL) is connected to LCD panel PCB assembly
the motor PCB, and that connector P1 (MAIN) is Panel harness
connected to the panel PCB.

Error status #12 Zigzagging does not move slowly one stitch at a time during test feeding.
Probable causes Check/ repair/ adjust Parts to be replaced
1. Malfunction of foot switch and cord See #4.

2. Malfunction of zigzag mechanism See #6.

Error status #13 The feed mechanism does not move slowly one stitch at a time during test feeding.
Probable causes Check/ repair/ adjust Parts to be replaced
1. Malfunction of foot switch and cord See #4.

2. Malfunction of feed mechanism See #7.

137 HE-800B
9. ELECTRIC MECHANISM

Error status #14 Feeding and zigzagging do not move continuously during test feeding.
Probable causes Check/ repair/ adjust Parts to be replaced
Malfunction of foot switch and cord See #4.

Error status #15 Tension release does not operate during test feeding.
Probable causes Check/ repair/ adjust Parts to be replaced
1. Poor connector connection Check that main PCB connector P2 (SOL1) and
P3 (SOL2) is connected.
2. Malfunction of tension release Disconnect main PCB connector P3 (SOL2) and Tension release solenoid
solenoid measure the resistance between pins 1-2 of the
cord connector.
OK if 6-8 ohms.

2727B
3. Malfunction of main PCB. a. Turn on the power switch and check LD2 Main PCB assembly 800B
(green) on the main PCB.
OK if illuminated.
b. With connector P3 (SOL2) disconnected from
the main PCB, check the continuity between
terminals 1 and 2 of connector P3 on the
main PCB.
OK if ∞ ohms.
c. With main PCB connector P3 (SOL2)
connected, turn on the power and carry out
sewing, and measure the voltage between
pins 1-2 of connector P3 (SOL2).
OK if there is voltage output momentarily
after sewing stops.

0651D

HE-800B 138
 9. ELECTRIC MECHANISM

Error status #16 Upper shaft motor does not operate during sewing.
Probable causes Check/ repair/ adjust Parts to be replaced
1. If “E111”, “E130”, “E131”, “E132” or Check that connectors P11 (RESOLVER) and P1
“E133” is displayed after the (MT-ENC) of the motor PCB and connector P6
sewing machine operates, there is (MT-ENC) of the main PCB are inserted.
a poor connection of the
synchronizer.

2. If error E111, E130, E131, E132 or Check the connection of the relay connector
E133 is displayed after the sewing between the upper shaft motor and the motor
machine operates, there is a poor PCB.
connection of the upper shaft
motor.

3. If “E111”, “E130”, “E131”, “E132” or Check that the ground wire is securely connected
“E133” is displayed after the and that the sewing machine is not close to any
sewing machine operates, equipment that generates strong electrical
interference is causing operating interference.
errors.

4. If “E111”, “E130”, “E131”, “E132” or Refer to steps 1 to 4 in #5. Resolver stator assembly
“E133” is displayed after the Motor PCB assembly 800B
sewing machine operates, there is
a malfunction of the motor PCB.

5. If error E111, E130, E132 or E133 If an error occurs after inspection steps 1 to 4 Motor 800 assembly
is displayed after the sewing above have been carried out, there is a
machine operates, there is a malfunction of the machine motor.
malfunction of the motor PCB or of
the upper shaft motor.

6. If "E121" is displayed after the 1） If the area around the motor is not warm, Resolver stator 800 assembly
sewing machine operates, there is refer to inspections 1 to 5 in #16.
Motor PCB assembly 800B
a malfunction of a component.
Motor 800 assembly
2） If the area around the motor is warm, turn the
pulley by hand and check that it is not stiff. If
it is stiff, adjust while referring to “6-8. Upper
shaft and tension pulley mechanisms”. If it is
not stiff, there is a malfunction of the machine
motor.

139 HE-800B
9. ELECTRIC MECHANISM

Error status #17 Upper shaft motor does not operate during sewing.
Probable causes Check/ repair/ adjust Parts to be replaced
1. Poor connector contact Check that connector P31 (CUTTER) is inserted
into the main PCB, that connectors P1 (POWER),
P2 (SOL) and P3 (MAIN) are inserted into the
cutter PCB, and that connector P5 (CUTTER) is
inserted into the power PCB.

2. Malfunction of cutter solenoid Disconnect connector P2 (SOL) from the cutter Cutter solenoid assembly
PCB, and measure the resistances between pins
1 and 3 and pins 2 and 4 of the cord-side
connector.
OK if 6Ω to 8Ω between 1 and 3, and 13Ω to 15Ω
between 2 and 4.

0780D
3. Malfunction of cutter PCB a. Turn off the power switch, disconnect Cutter PCB assembly
connector P2 (SOL) from the cutter PCB, and
then check the continuity between terminals
1 and 3 and terminals 2 and 4 of connector
P2 on the cutter PCB.
OK if ∞Ω

b. Insert connector P2 (SOL) into the cutter

PCB, turn on the power switch and carry out
sewing, and measure the voltages between
terminals 1 and 3 and terminals 2 and 4 of
connector P2.
OK if voltage is output momentarily at the
sewing end.

0781D

HE-800B 140
 9. ELECTRIC MECHANISM

Error status #18 Needle bar does not stop at the needle up position (“UP” is frequently displayed after sewing)
Probable causes Check/ repair/ adjust Parts to be replaced
1. Incorrect adjustment Adjust while referring to "7-2. Adjusting the home
position”.
2. Problem with upper shaft motor Refer to steps 1 to 5 in #16 Resolver stator 800 assembly
operation Motor PCB assembly 800B
Motor 800 assembly

Error status #19 SD card read/write mode cannot be activated.

Probable causes Check/ repair/ adjust Parts to be replaced
1. If error E422 or E425 is displayed, a. Check the direction of insertion of the SD
the SD card is inserted incorrectly. card.
(Insert the card so that it matches the direction
of the pattern on the card cover.)

b. Check the insertion of the SD card.

2650B
2. If “E424” is displayed, the SD card Check the format of the SD card.
is incorrectly formatted. (Carry out 16-sector formatting.)

3. Malfunction of SD card Use a PC to check if the contents of the SD card

can be read.
4. Malfunction of operation panel See #12. LCD panel PCB assembly
Panel harness

141 HE-800B
 10. TABLE OF ERROR CODES

10. TABLE OF ERROR CODES

DANGER
Wait at least 5 minutes after turning off the power switch and disconnecting the power cord from the wall outlet before
opening the control box cover. Touching areas where high voltages are present will result in serious injury from
electric shocks.

If a problem should occur with the sewing machine, the buzzer will sound and an error code and error message will appear in
the display.
Follow the remedy procedure to eliminate the cause of the problem.

Flashing

4933M
Switch-related errors
Code Cause Remedy
E010 Stop switch was pressed during standby. Remove your finger from the stop switch (so that it is off).
Press the RESET key to clear the error.
* Press the key to move the needle and the work
E011 Stop switch was pressed during sewing. clamp so that you can continue sewing.
* If not continuing sewing, press the RESET key once
more.
Stop switch was pressed while sewing
Press the RESET key to clear the error.
E012 machine was operating other than during
(Home position detection will be carried out automatically.)
sewing.
The stop switch was still pressed when
Turn off the power and check the connection of the stop
E015 the power was turned on, or there is a
switch connector P9 at the main P.C. board.
problem with the stop switch connection.
Turn off the power and check the connection of the stop
E016 Problem with the stop switch connection.
switch connector P9 at the main P.C. board.
Treadle was still depressed to the 2nd
Turn off the power, and then check that connector P12 on
step when the power was turned on, or
E025 the motor P.C. board is properly connected. (Connector
treadle connection is faulty.
P15 on the main P.C. board if a triple pedal is being used)
(Start switch if a triple pedal is being used)
Treadle was still depressed to the 1st step
when the power was turned on, or treadle Turn off the power, and then check that connector P12 on
E035 connection is faulty. the motor P.C. board is properly connected. (Connector
(Work clamp switch if a triple pedal is P15 on the main P.C. board if a triple pedal is being used)
being used)
Treadle was still depressed backward
when the power was turned on, or treadle Turn off the power, and then check that connector P12 on
E045 connection is faulty. the motor P.C. board is properly connected. (Connector
(Work clamp lifter switch if a triple pedal is P15 on the main P.C. board if a triple pedal is being used)
being used)

HE-800B 142
10. TABLE OF ERROR CODES

Code Cause Remedy

Turn off the power, and then return the machine head to its
Machine head tilting was detected
original position.
E050 immediately before the sewing machine
Check that safety switch connector P14 on the main P.C.
started operating.
board is properly connected.
Turn off the power, and then return the machine head to its
Machine head tilting was detected while original position.
E051
the sewing machine was operating. Check that safety switch connector P14 on the main P.C.
board is properly connected.
Turn off the power, and then return the machine head to its
Machine head tilting was detected when original position.
E055
the power was turned on. Check that safety switch connector P14 on the main P.C.
board is properly connected.
An operation panel key was still being Turn off the power and check the operation panel.
E065 pressed when the power was turned on,
or key is faulty.

Upper shaft motor-related errors

Code Cause Remedy

Turn off the power, and then open the slide cover. Align
the mark (A) on the pulley within the edges of the mark (B)
on the motor cover.

Pulley is not in needle up stop position

E110 during standby when work clamp is
lowered.

The sewing machine could not stop Turn off the power, and then check that there are no
E111 correctly at the needle up stop position problems with the cutter mechanism, the thread trimming
after sewing. mechanism and the upper shaft motor mechanism.
Turn off the power, and then turn it back on again.
The needle bar dropped during home * If this error occurs when the work clamp is not lowered,
E112 position detection or while the SD card the work clamp will drop automatically in order to
was being accessed. prevent interference between the needle and the lower
thread retainer.

Turn off the power, and then open the slide cover. Align the
Pulley is not in needle up stop position mark (A) on the pulley within the edges of the mark (B) on
E113 during standby when work clamp is not the motor cover. (Refer to the diagram for “E110” above.)
lowered. * If this error occurs, the work clamp will drop
automatically in order to prevent interference between
the needle and the lower thread retainer.
Turn off the power, and then open the slide cover. Turn
the pulley to check if the machine has locked up.
Upper shaft motor stopped due to a
E130 Check that the upper shaft motor 4-pin (UVW) connector
problem, or synchronizer is faulty.
and synchronizer connector P11 on the motor P.C. board
are properly connected.
Turn off the power, and then check that synchronizer
E131 Synchronizer is not connected correctly. connector P11 on the motor P.C. board is properly
connected.

143 HE-800B
 10. TABLE OF ERROR CODES

Code Cause Remedy

Turn off the power, and then check that synchronizer

Problem detected with upper shaft motor
E132 connector P11 on the motor P.C. board is properly
operation.
connected.

Turn off the power, and then check that synchronizer

Upper shaft motor stopping position is
E133 connector P11 on the motor P.C. board is properly
incorrect. (During automatic needle lifting)
connected.

Upper shaft motor is overheating, or

E150 Turn off the power, and then check the upper shaft motor.
temperature sensor is faulty.

Feed mechanism-related errors

Code Cause Remedy
Needle zigzag motor home position
Turn off the power, and then check that the needle zigzag
cannot be detected.
sensor and needle zigzag encoder connector P17 and the
E200 Needle zigzag motor, needle zigzag
needle zigzag motor connector P21 on the main P.C.
sensor or needle zigzag encoder signal is
board are properly connected.
not connected correctly.

Needle zigzag motor stopped due to a Turn off the power, and then check if there are any
E201
problem. problems in the needle zigzag direction.

Feed motor home position cannot be Turn off the power, and then check that the feed sensor
detected. connector P8, feed encoder connector P18 and feed
E210
Feed motor, feed sensor or feed encoder motor connector P22 on the main P.C. board are properly
signal is not connected correctly. connected.

Turn off the power, and then check if there are any
E211 Feed motor stopped due to a problem.
problems in the feed direction.

Work clamp-related errors

Code Cause Remedy
Work clamp motor home position cannot
be detected. Turn off the power, and then check that the work clamp
Work clamp motor, work clamp sensor or sensor and work clamp encoder connector P19 and the
E300
work clamp encoder signal is not work clamp motor connector P23 on the main P.C. board
connected correctly. are properly connected.

Work clamp motor stopped due to a Turn off the power, and then move the work clamp up and
E301
problem. down and check that it moves smoothly.

HE-800B 144
10. TABLE OF ERROR CODES

Communication and memory-related errors

Code Cause Remedy
Communication error detected between Turn off the power, and then check that connector P5 on
E401 the main P.C. board and the motor P.C. the main P.C. board and connector P2 on the motor P.C.
board when the power was turned on. board are properly connected.
Communication error detected between Turn off the power, and then check that connector P4 on
E410 the main P.C. board and the panel P.C. the panel P.C. board and operation panel connector P3 on
board. the motor P.C. board are properly connected.
Communication error detected between Turn off the power, and then check that connector P5 on
E411 the main P.C. board and the motor P.C. the main P.C. board and connector P2 on the motor P.C.
board. board are properly connected.
An error occurred while reading from the Press the RESET key to clear the error.
E422
SD card. Check the data on the SD card.
Press the RESET key to clear the error.
E424 Insufficient free space on the SD card.
Use a different SD card.
Press the RESET key to clear the error.
An error occurred while writing to the SD
E425 Check if the media is write-protected and if it has enough
card.
free space.
Problem with flash memory on main P.C.
E430 Turn the power off and then back on again.
board.
Problem with EEPROM on main P.C.
E440 Turn the power off and then back on again.
board.
Turn off the power, and then check that the correct
Model selection cannot be read from the machine head memory is connected.
E450
machine head memory. Check that the machine head memory connector P16 on
the main P.C. board is properly connected.
Turn off the power, and then check that machine head
E452 Machine head memory is not connected. memory connector P16 on the main P.C. board is properly
connected.
E453 Problem with machine head memory. Turn the power off and then back on again.

[P.C. board and connector positions]

<Control box> <Operation panel>

Main P.C. board Motor P.C. board Panel P.C. board

4887M 4888M

145 HE-800B
 10. TABLE OF ERROR CODES

Software-related errors
Code Cause Remedy
When the power is turned off and then back on, the
Maximum number of stitches for a single
E512 zigzag pitch will be set automatically to x1.5 in order to
program (999 stitches) exceeded.
reduce the number of stitches.
E582 Error in memory switch version detected. Turn off the power and carry out level 2 initialization.
E583 Error in parameter data version detected. Turn off the power and carry out level 1 initialization.

Device-related errors
Code Cause Remedy

Thread the upper thread, and then press the RESET key
to clear the error.
E600 Upper thread breakage occurred. * Press the key to move the needle and the work
clamp so that you can continue sewing.
* If not continuing sewing, press the RESET key once
more.

Turn off the power, and then check if there are any
Cutter is not at home position. problems with the cutter mechanism.
E650
(Cutter is lowered.) Check that cutter solenoid connector P2 on the cutter P.C.
board is properly connected.
Turn off the power, and then check that cutter sensor
Cutter has not operated. connector P7 on the main P.C. board and cutter solenoid
E651
(Does not drop.) connector P2 on the cutter P.C. board are properly
connected.

P.C. board-related errors

Code Cause Remedy
E700 Abnormal rise in power supply voltage. Turn off the power and check the input voltage.
Abnormal rise in upper shaft motor drive
E701 Turn off the power, and then check the voltage.
voltage.
E705 Abnormal drop in power supply voltage. Turn off the power and check the input voltage.
Abnormal current detected in upper shaft Turn off the power, and then check if there are any
E710
motor. problems with the upper shaft motor.
Turn off the power, and then check if there are any
E711 Abnormal current detected in pulse motor.
problems with the pulse motor.

HE-800B 146
10. TABLE OF ERROR CODES

Version updating errors

Code Cause Remedy
No control program for the operation Load the control program for the operation panel from the
E870
panel is present. SD card.
Turn off the power, and then check that there are no
Version update requests cannot be
E880 problems with the wiring and the P.C. boards inside the
received.
control box.
Turn off the power, and then repeat the version update
procedure.
Communication error was detected during
E881 If the error continues to occur, turn off the power, and then
version update.
check that there are no problems with the wiring and the
P.C. boards inside the control box.
No control program is present on the SD Check that the control program has been saved into the
E883
card. correct folder.
There is a problem with the control
E884 Write the correct file onto the SD card.
program.
Turn off the power, and then check that there are no
Writing of the control program cannot problems with the wiring and the P.C. boards inside the
E885
begin. control box which are to have their firmware versions
updated.
Turn off the power, and then check that there are no
Data error occurred during writing of the problems with the wiring and the P.C. boards inside the
E886
control program. control box which are to have their firmware versions
updated.
Turn off the power, and then check that there are no
Error occurred during writing of the control problems with the wiring and the P.C. boards inside the
E887
program. control box which are to have their firmware versions
updated.

If an error code that is not listed above appears or if carrying out the specified remedy does not solve the problem,
contact the place of purchase.

147 HE-800B
 11. TROUBLESHOOTING

11. TROUBLESHOOTING
• Please check the following points before calling for repairs or service.
• If the following remedies do not fix the problem, turn off the power switch and consult a qualified technician or the place of
purchase.

CAUTION
Turn off the power switch and disconnect the power cord before carrying out troubleshooting, otherwise the
machine may operate if the treadle is depressed by mistake, which could result in injury.

11-1. Upper thread breakage

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Needle Needle facing As viewed from the direction of the face plate, attach
the needle so that the groove of the needle faces 91
frontward.
Needle installation height Insert the end of the needle shank so that it touches
–
the top edge of the needle hole of the needle bar.
Bent needle Replace needle. –
Blunt needle tip or burr Replace needle. –
Needle and thread Replace needle that fits the thread. –
Threading Upper thread threading Thread the upper thread correctly. INSTRUCTION
MANUALCD
Lower thread threading Thread the lower thread correctly. INSTRUCTION
MANUALCD
Thread path Flaw or abrasion on the Polish with buff or replace the part.
thread path Especially, pay attention to finishing around needle
plate hole.

Needle plate hole

3996Q

Flaw on the rotary hook tip Polish with buff or replace the part.
–
and rotary hook edge
Flaw on the rotary hook Polish with buff or replace the part.
holder
Check flaw here

Adjust the rotary hook 91

overlap amount.

3997Q

Thread tension Zigzag thread upper thread Adjust the upper thread tension appropriately. INSTRUCTION
tension MANUALCD

Bar tack thread upper Adjust the upper thread tension while checking
INSTRUCTION
thread tension stitches. (The stitches on top are the upper thread and MANUALCD
the stitches underneath are the bobbin thread.)
Thread take-up spring Thread take-up spring Loosen the thread take-up spring tension or lower the
INSTRUCTION
tension and height height to such a degree that does not cause double MANUALCD
hooking. Adjust it while checking bar tacking stitches.
(Continued on next page)

HE-800B 148
11. TROUBLESHOOTING

Cause Check Remedy Page

Rotary hook Needle bar height and 1. Adjust the needle bar height to “1” on the gauge.
needle bar lift amount 2. Adjust the needle and rotary hook timing to “2” on 88
(The gauge is an option the gauge. 89
part.)
Gap between the needle Adjust the gap between the needle and the rotary hook
and the tip of the rotary tip to 0.01 - 0.08 mm. (Adjust to as large as possible
hook without causing skipped stitches to occur.)
91
* Move the needle bar to the left and right with your
finger, and check that the tip of the rotary hook does
not strike the needle.
Rotary hook lubrication ・Too small quantity of lubrication oil will cause thread
breakage. Adjust the quantity of lubrication oil. 109
・The lubrication holes (1) between rotary hook and
81
rotary hook joint do not match up.

4894M

Thread twisted around Remove any twisted thread from the inner and rotary
–
rotary hook hook.
Upper thread amount Arm thread guide position Adjust the arm thread guide position. INSTRUCTION
MANUALCD
Bobbin case Damaged outside of Polish with buff or replace the part.
bobbin case and bent * Use the HE-800B bobbin case. –
bobbin holder spring, etc.

11-2. Skipped stitches

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Needle Needle facing As viewed from the direction of the face plate, attach
needle so that the groove of the needle faces 91
frontward.
Needle installation height Insert the end of the needle shank so that it touches
–
the top edge of the needle hole of the needle bar.
Bent needle Replace needle. –
Blunt needle tip or burr Replace needle. –
Thin needle Use a needle with a count that matches the thread and
–
material.
Thread take-up spring Thread take-up spring Loosen the thread take-up spring tension or lower the
INSTRUCTION
tension and height height to such a degree that does not cause double MANUALCD
hooking. Adjust it while checking bar tacking stitches.
(Continued on next page)

149 HE-800B
 11. TROUBLESHOOTING

Cause Check Remedy Page

Work clamp Work clamp pressure Increase work clamp pressure.
* The standard height of the adjustment screw is 91
approximately 30 mm, so tighten it further than this.
Relation between work ・Replace work clamp assembly that fits for sewing
clamp assembly and length.
sewing length ・When using knits or woven materials, replace the
parts with the -3 specification parts: –
Length feed plate (for specification -3), work clamp
assembly (for knits), needle plate 1.2 (for
specification -3)
Rotary hook Blunt rotary hook tip Polish with buff or replace the part. –
Needle bar height and 1. Adjust the needle bar height to “1” on the gauge.
needle bar lift amount 2. Adjust the needle and rotary hook timing to “2” on
the gauge. 89
(The gauge is an option
part.)
Gap between the needle Adjust the gap between the needle and the rotary hook
and the tip of the rotary tip to 0.01 - 0.08 mm. (Adjust to as large as possible
hook without causing skipped stitches to occur.)
91
* Move the needle bar to the left and right with your
finger, and check that the tip of the rotary hook does
not strike the needle.
Thread tension Zigzag thread upper thread Adjust the upper thread tension appropriately. INSTRUCTION
tension MANUALCD

Needle bar play Vertical and longitudinal Reduce the needle bar play, or replace the parts.
–
needle bar play
Lower thread clamp Lower thread retainer cam Lower thread retainer cam should be sitting firmly on
lower thread clamp plate roller.
Cam
Roller
104

3998Q

Thread scraps and dust Clean around the lower thread presser.
blocking area around lower
–
thread clamp and lower
thread presser
Lower thread clamping ・If the lower thread clamp and lower thread presser
force are bent, replace them.
・Check that the screws are tightened.

Screw

Lower thread
clamp

3999Q

Needle plate Relation between material ・When using knit material, replace with the -3 needle
and needle plate plate.
–
・Replace with a needle plate with a smaller needle
hole.
Joint sewing Angle of work clamp ・Replace with short work clamp that matches the
means that material is not sewing length. –
being clamped. ・Use the accessory auxiliary sheet. 100
・Process the work clamp assembly to match the joint –
section. (Attach or remove rubber.)

HE-800B 150
11. TROUBLESHOOTING

11-3. Uneven seams (1) …… At the sewing start

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Upper thread trimmer Installation height Adjust the upper thread trimmer installation height. 100
Upper thread trimmer Adjust to an appropriate opening timing.
101
opening timing
Upper thread trimmer Apply grease to the inclined face of the opening cam.
101
operation
Upper thread feeding Thread take-up amount Loosen the screw to decrease thread take-up amount
so that upper thread does not pull out of trimmer
assembly at the sewing start.

Screw
Increase
Decrease 109

4000Q

Lower thread (bobbin Lower thread tension Adjust the lower thread tension appropriately. INSTRUCTION
MANUALCD
slip)
Bobbin holder spring Add tension to the bobbin holder spring.

Add tension to the spring by the same

amount that the bobbin tab is projecting.

–
Make a gap

4001Q

Lower thread retainer Adjust the lower thread retainer position.

position * Adjust lower thread retainer so that a 35 - 40 mm
thread leader is left after trimming.

104

35 – 40 mm

4002Q

Bobbin presser position Adjust the bobbin presser position. 106

Bobbin insertion Insert the bobbin correctly. INSTRUCTION
MANUALCD

151 HE-800B
 11. TROUBLESHOOTING

11-4. Uneven seams (2) …… Lower thread is lifted up at the sewing start
The end of the lower thread protrudes above the seam at the sewing start

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Lower thread retainer Lower thread retaining Adjust the lower thread retaining amount.
amount

104

4003Q

Lower thread clamp Lower thread clamp Adjust so that the lower thread clamp plate opens
105
opening timing when the feed mechanism moves 6 - 7 mm.
Lower thread clamping ・If the lower thread clamp and lower thread presser
force are bent, replace them.
・Check that the screws are tightened.

Screw

Lower thread
clamp

3999Q

11-5. Uneven seams (3) ……Seam lifts up at the sewing start

Seam lifts up and does not tighten at the sewing start

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Upper thread trimmer Upper thread trimmer Adjust the timing so that the upper thread trimmer
gradual opening timing gradually start opening when the feed mechanism 101
moves about 1.5 - 2.5 mm.
Upper thread trimmer Apply grease to the inclined face of the opening cam.
101
operation
Upper thread feeding Thread take-up amount Loosen the screw to decrease thread take-up amount
so that upper thread does not pull out of trimmer
assembly at the sewing start.

Screw
Increase 109
Decrease

4000Q

HE-800B 152
11. TROUBLESHOOTING

11-6. Uneven seams (4) …… Uneven sewing pitch at the sewing start
Bird’s nests form at the sewing start, and after 5 - 6 mm the sewing pitch suddenly increases

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Lower thread clamp Lower thread clamp Advance the timing at which the lower thread clamp
105
opening timing starts to open.

11-7. Uneven seams (5)……Poor rounding of seam

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Thread tension Zigzag thread upper thread Adjust the upper thread tension appropriately. INSTRUCTION
tension MANUALCD

Zigzag tension disc ・Check the opening of the zigzag tension discs.
opening 108
・Replace the tension release solenoid.
Lower thread tension Adjust the lower thread tension appropriately. INSTRUCTION
MANUALCD
Threading Upper thread threading Thread the upper thread correctly. INSTRUCTION
MANUALCD
Lower thread threading Thread the lower thread correctly. INSTRUCTION
MANUALCD
Stitch patterns Purl stitch, whip stitch Set using parameter number 53. INSTRUCTION
MANUALCD
Tension release Tension release timing Use parameter numbers 54 to 57 to set the timing for INSTRUCTION
changing the thread tension. MANUALCD

11-8. Uneven seams (6) …… Around rear tack or front tack

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Tension release Tension release timing Use parameter numbers 54 to 57 to set the timing for INSTRUCTION
changing the thread tension. MANUALCD

Threading Upper thread threading Thread the upper thread correctly. INSTRUCTION
MANUALCD
Lower thread threading Thread the lower thread correctly. INSTRUCTION
MANUALCD
Zigzag thread tension Zigzag tension disc ・Adjust the tension disc opening amount.
opening ・Check the opening of the zigzag tension discs. 108
・Replace the tension release solenoid.
Upper thread trimmer Upper thread trimmer Apply grease to the inclined face of the opening cam.
101
operation

11-9. Uneven seams (7) …… Loose thread end at end backtack

Cause Check Remedy Page
Backtack shape Checking the number of Adjust the setting values for parameter numbers 51
end backtack stitches and 52. INSTRUCTION
Checking the end backtack MANUALCD
width

153 HE-800B
 11. TROUBLESHOOTING

11-10. Uneven seams (8) …… Thread sticking out at end backtack

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Backtack shape Checking the number of Adjust the setting values for parameter numbers 51
end backtack stitches and 52. INSTRUCTION
Checking the end backtack MANUALCD
width
Uneven material Work clamp pressure Increase work clamp pressure.
feeding * The standard height of the adjustment screw is 91
approximately 30 mm, so tighten it further than this.
Work clamp When using knit material, replace with the -3 work
–
clamp and needle plate.
Upper thread trimmer Adjust to an appropriate opening timing.
101
opening timing
Upper thread trimmer Apply grease to the inclined face of the opening cam.
101
operation
Lower thread clamp Adjust so that the lower thread clamp plate opens
105
opening timing when the feed mechanism moves 6 - 7 mm.

11-11. Uneven seams (9) …… Sticking in needle plate

Front and rear tack sections of material gets stuck in needle hole

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Start backtack Number of start backtack Use parameter number 38 to reduce the number of
stitches stitches in the front tack. INSTRUCTION
* If the material is soft, it can be effective to set the MANUALCD
number of stitches to 0.
Rear tack Rear tack vector shape Use parameter number 31 to set the rear tack vector
shape to a rectangle.
INSTRUCTION
* Setting the vector shape to a rectangle can be MANUALCD
effective when the width is less than the bar tack
width.
Needle plate Needle plate ・When using knit material, replace with the -3 needle
plate.
–
・Replace with a needle plate with a smaller needle
hole.

HE-800B 154
11. TROUBLESHOOTING

11-12. Uneven seams (10) …… All stitches

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Threading Upper thread threading Thread the upper thread correctly. INSTRUCTION
MANUALCD
Lower thread threading Thread the lower thread correctly. INSTRUCTION
MANUALCD
Thread path Flaw or abrasion on the Polish with buff or replace the part.
thread path Especially, pay attention to finishing around needle
plate hole.

Needle plate hole

3996Q

Needle Needle installation Insert needle fully into needle bar. INSTRUCTION
MANUALCD
Needle size Replace needle with thicker one. –
Thread chips or dust Rotary hook rim Remove thread chips or dust.
Rotary hook edge –
Around needle plate hole
Upper thread Upper thread tension Increase upper thread tension while checking stitches. INSTRUCTION
MANUALCD
Thread and needle Replace needle with one that fits for the thread. –
Rotary hook holder Flaw on the rotary hook Polish with buff or replace the part.
holder
Check flaw here

Adjust the rotary hook

91
overlap amount.

3997Q

Rotary hook holder and Adjust the rotary hook holder and inner rotary hook
inner rotary hook overlap overlap amount. 91
amount
Rotary hook Rotary hook lubrication Decrease the quantity of lubrication oil.
* Note that if you reduce the amount of oil too much, 109
thread breakages may occur.
Bobbin winder tension Bobbin thread tension Use the tension nut to adjust the lower thread winding
–
bracket tension.
Uneven bobbin winding Move bobbin winder tension bracket up and down to INSTRUCTION
adjust. MANUALCD

Lower thread Lower thread tension Adjust the lower thread tension. INSTRUCTION
MANUALCD
Bobbin case Damaged outside of Polish with buff or replace the part.
bobbin case and bent * Use the HE-800B bobbin case. –
bobbin holder spring, etc.
Stitch patterns Purl stitch, whip stitch Set using parameter number 53. INSTRUCTION
MANUALCD

155 HE-800B
 11. TROUBLESHOOTING

11-13. Upper thread run out

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Upper thread trimmer Installation position of Adjust the installation position of upper thread trimmer
assembly upper thread trimmer assembly by moving the setting plate assembly.
assembly ・ Upper thread trimmer longitudinal position
adjustment
・Upper thread trimmer cutting depth adjustment

98, 99

4005Q

Upper thread trimmer Adjust so that the thread does not come out when you
assembly holding force cut it with trimmer and hold the end of the thread
between your fingers and gently swing the assembly.
・Bend the trimmer U or replace them so that the
correct force is applied.
・Repair any damage from striking the needle.

Cotton yarn #60

Holding force approx. 2N –

4006Q

Opening cam position Adjust the position so that the trimmer does not touch
the opening cam when the work clamp is lowered.

101

Approx. 0.5 mm
4107M

(Continued on next page)

HE-800B 156
11. TROUBLESHOOTING

Cause Check Remedy Page

Tension release End of tension release at Use parameter number 54 to retard the timing for
INSTRUCTION
timing the beginning of sewing changing the thread tension (increase the setting MANUALCD
value).
Opening amount of zigzag ・ Adjust the zigzag tension discs by moving the
tension discs and bar tack tension stud bracket in and out.
tension discs ・ Adjust the bar tack tension discs opening amount to
0.5 - 1.0 mm by removing the top cover and moving
the tension release cam.

108

Zigzag tension Tack tension

0.5 - 1 mm

4008Q

Upper thread feeding Thread take-up amount Loosen the screw to decrease thread take-up amount
so that upper thread does not pull out of trimmer
assembly at the sewing start.

Screw
Increase
Decrease 109

4000Q

Rotary hook Needle bar height and 1. Adjust the needle bar height to “1” on the gauge.
needle bar lift amount 2. Adjust the needle and rotary hook timing to “2” on 88
(The gauge is an option the gauge. 89
part.)
Thread chips on rotary Remove thread chips.
–
hook edge
Lower thread Lower thread retaining Adjust the lower thread retaining amount.
amount

104

4003Q

Lower thread snapping Adjust the positions of the lower thread retainer, lower
INSTRUCTION
thread clamp and lower thread presser plate so that MANUALCD
they do not snap the lower thread.
Lower thread clamp Adjust so that the lower thread clamp plate opens
105
opening timing when the feed mechanism moves 6 - 7 mm.
Sewing start speed Slow start Use parameter numbers 10 to 13 to set the number of INSTRUCTION
stitches and the speed for slow starting. MANUALCD

Bar tack thread Bar tack thread tension is Make the bar tack tension as weak as possible. INSTRUCTION
tension too strong. MANUALCD

157 HE-800B
 11. TROUBLESHOOTING

11-14. Unraveling of thread trimmed by upper thread trimmer assembly

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Upper thread trimmer Installation position of Adjust the installation position of upper thread trimmer
assembly upper thread trimmer assembly by moving the setting plate assembly.
assembly ・ Upper thread trimmer longitudinal position
adjustment
・ Upper thread trimmer cutting depth adjustment

98, 99

4005Q

Burr on tips of upper thread Polish with buff or replace the part.
trimmer M and upper
thread trimmer U.
Check burr on upper
side here
Check burr here –

4009Q

Tension release Opening amount of zigzag ・ Adjust the zigzag tension discs by moving the
timing tension discs and bar tack tension stud bracket in and out.
tension discs (particularly ・ Adjust the bar tack tension discs opening amount to
zigzag tension discs) 0.5 - 1.0 mm by removing the top cover and moving
the tension release cam.

108

Zigzag tension Tack tension

0.5 - 1 mm

4008Q

HE-800B 158
11. TROUBLESHOOTING

11-15. Upper thread miss-trimming

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Upper thread trimmer Installation position of Adjust the installation position of upper thread trimmer
assembly upper thread trimmer assembly by moving the setting plate assembly.
assembly ・ Upper thread trimmer longitudinal position
adjustment
・Upper thread trimmer cutting depth adjustment

98, 99

4005Q

Upper thread trimmer Adjust so that the thread does not come out when you
assembly holding force cut it with trimmer and hold the end of the thread
between your fingers and gently swing the assembly.
・Bend the trimmer U or replace them so that the
correct force is applied.
・Repair any damage from striking the needle.

Cotton yarn #60

Holding force approx. 2N –

4006Q

Trimmer driving arm Upper thread trimmer Adjust the position of the trimmer driving arm roller.
99
cutting depth

159 HE-800B
 11. TROUBLESHOOTING

11-16. Needle strikes upper thread trimmer

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Upper thread trimmer Installation position of Adjust the installation position of upper thread trimmer
assembly upper thread trimmer assembly by moving the setting plate assembly.
assembly ・ Upper thread trimmer longitudinal position
adjustment
・Upper thread trimmer cutting depth adjustment

98, 99

4005Q

Upper thread trimmer Remove any scratches and burrs, and adjust the upper
operating force thread trimmer M to open when the projection is
pressed with a force of 4N or less.

4010Q

Longitudinal feed arm Installation position of the Move the upper thread trimmer driving link so that it
longitudinal feed arm stops at the face plate. In this position, tighten the bolts
so that the small slot in the upper thread trimmer lever
and the edge of the washer are aligned.
Aligned
97

Upper thread
trimmer lever
Washer
4011Q

Cam Upper thread trimmer Adjust so that the cam opens the stop plate properly.
102
opening timing
Opening cam Upper thread trimmer Adjust the timing so that the upper thread trimmer
gradual opening timing gradually start opening when the feed mechanism 101
moves about 1.5 - 2.5 mm.
Upper thread trimmer Apply grease to the inclined face of the opening cam.
101
operation
Work clamp home Work clamp home position After the home position has been detected, press the
position position THREAD key to lower the work clamp, and then adjust
the distance between the upper thread trimmer and the
center of the needle to 5.5 - 6.0 mm.

5.5 - 6.0 mm

4012Q

(Continued on next page)

HE-800B 160
11. TROUBLESHOOTING

Cause Check Remedy Page

Upper thread trimmer Upper thread trimmer lever Adjust so that the upper thread trimmer lever opens
lever operating force gently when the stop plate is separated from the
stopper.

4013Q

11-17. Needle breakage

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Needle Needle installation As viewed from the direction of the face plate, attach
the needle so that the groove of the needle faces 91
frontward.
Rotary hook Needle bar height and 1. Adjust the needle bar height to “1” on the gauge.
needle bar lift amount 2. Adjust the needle and rotary hook timing to “2” on –
(The gauge is an option the gauge. 89
part.)
Gap between the needle Adjust the gap between the needle and the rotary hook
and the tip of the rotary tip to 0.01 - 0.08 mm. (Adjust to as large as possible
hook without causing skipped stitches to occur.)
91
* Move the needle bar to the left and right with your
finger, and check that the tip of the rotary hook does
not strike the needle.
Needle plate Needle plate position Adjust the forward/back position of the needle plate so
that the needle is in the center of the needle hole.

Bisect 4014Q
Burr on the screw hole Polish with buff.
edge (in event of uneven Check the chamfered side
material feeding) finishing
–

(Needle plate cross section)

4015Q

Upper thread trimmer Needle strikes upper Refer to “11-16. Needle strikes upper thread trimmer”.
160, 161
assembly thread trimmer
Cutter Clearance between needle Install the cutter so that the clearance between the
bar and cutter needle bar and the cutter is 0.3 mm.
* The cutter release section of the needle bar should
be at a right angle to the cutter.

0.3 mm

88

4016Q

161 HE-800B
 11. TROUBLESHOOTING

11-18. Imperfect cutter function (imperfect material cutting)

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Cutter Installation position of Install the cutter so that its edge is aligned with the top
95
cutter of the needle plate.
Cutter blade ・ If blade is worn or chipped, sharpen it or replace it. INSTRUCTION
MANUALCD
・ Replace with the special needle plate (optional).
Damage to cutter ・Replace any parts that are damaged.
mechanism parts ・Tighten any loose screws. –
Loose screws
Cutter solenoid Check for a disconnected Check that cutter sensor connector P7 on the main
INSTRUCTION
cord. P.C. board and cutter solenoid connector P2 on the MANUALCD
cutter P.C. board are properly connected.
Solenoid stopper Nut Check if the nut is loose, and tighten it securely. –
Cutter sensor position ・Adjust the cutter sensor position.
・Check if the mounting screws are loose, and tighten
them securely.
4.5 ± 0.5 mm

Cutter sensor

66

4017Q
Cutter bar guide Smoothness of cutter Adjust the cutter bar guide so that the cutter operates
64
operation smoothly with no play.

11-19. Cutter does not return

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Cutter Cutter blade If blade is worn or chipped, sharpen it or replace it. –
Sticks in material Needle plate Replace with the special needle plate (optional). INSTRUCTION
MANUALCD
Cutter bar guide Smoothness of cutter Adjust the cutter bar guide so that the cutter operates
64
operation smoothly with no play.

HE-800B 162
11. TROUBLESHOOTING

11-20. Cutter and upper thread trimmer touch

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Upper thread trimmer Check if the cam opens the Adjust the cam position.
stop plate. * If the feed mechanism operates when the cam has
not opened the stop plate, the cutter will bump
against the upper thread trimmer.

102

4018Q

11-21. Seam is cut

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Setting the length of Length of the hole Set parameter number 02 to the same value as the INSTRUCTION
the hole length of the cutter being used. MANUALCD

Setting the cutter Cutting of zigzag seam ・Use parameter number 04 to set the cutter X space.
INSTRUCTION
spacing ・Use parameter number 03 to set the correction of the MANUALCD
cutter X position.
Cutter Cutter play Adjust the cutter bar guide so that the cutter operates
64
smoothly with no play.
Cutter knife bending Use the cutter holder (option) to prevent the cutter
knife from becoming bent.

95

4019Q

163 HE-800B
 11. TROUBLESHOOTING

11-22. Upper thread miss-winding

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Upper thread trimmer Installation height Adjust the upper thread trimmer installation height. 100
Upper thread trimmer Adjust the timing so that the upper thread trimmer
gradual opening timing gradually start opening when the feed mechanism 101
moves about 1.5 - 2.5 mm.
Upper thread trimmer Adjust so that the cam opens the stop plate properly.
102
opening timing
Upper thread trimmer ・Polish blade of upper thread trimmer M and upper
assembly movement thread guide with buffer.
・Check for burrs on the top surface of upper thread –
trimmer M.
・Replace the parts.
Lateral position of upper Adjust the lateral position of the upper thread trimmer.
thread trimmer

Approx. 1 mm
98

4020Q

Stitch quality Upper thread tension Decrease tension to such a degree that it does not INSTRUCTION
influence stitch quality. MANUALCD

Zigzag width in the zigzag Use parameter number 08 to increase the zigzag width
INSTRUCTION
stitch portion to such a degree that it does not influence the seam MANUALCD
shape.
Work clamp Uneven material feeding ・Increase work clamp pressure. (Press material so
that the material is properly stretched.)
・When using knits or woven materials, replace the
parts with the -3 specification parts: –
Length feed plate (for specification -3), work clamp
assembly (for knits), needle plate 1.2 (for
specification -3)
Underlay Underlay is being sewn. ・Use parameter number 47 to reduce the underlay
feed pitch to about 0.5.
・Use parameter number 14 to reduce the underlay INSTRUCTION
sewing speed. MANUALCD
* If sewing knitted wear, problems may easily occur
with the insertion of the upper thread, so you may
need to process the end of the thread.
Bar tack Straight bar tacking is When carrying out straight bar tacking, problems may
being carried out easily occur with the insertion of the upper thread, so –
you will need to process the end of the thread.

11-23. Work clamp is not raised (1) ……Error does not occur.
Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Work clamp lifting Check the work clamp Change the settings of memory switch Nos. 001, 002, INSTRUCTION
height lifting height setting 003, 004. MANUALCD

Work clamp motor Cord connection Check if there are any problems with the connection
INSTRUCTION
and contacts of work clamp motor connector P23 on MANUALCD
the main P.C. board.
Work clamp motor drive Check if the drive gear screw is loose.
59
gear

HE-800B 164
11. TROUBLESHOOTING

11-24. Work clamp is not raised (2) ……Error occurs.

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Upper thread trimmer Interference between Adjust the installation height of the upper thread
upper thread trimmer and trimmer (remove the upper thread trimmer and check). 100
work clamp * Be particularly careful when sewing joints.
Upper thread trimmer Apply grease to the inclined face of the opening cam.
101
operation
Lower thread trimmer Interference between fixed Repair or replace the parts.
knife set, lower thread
clamp, lower thread Lower thread
trimmer link A assembly
presser and lower thread
retainer.
Lower thread
trimmer
connecting rod –

Remove the shoulder

screw to check.
4022Q

Rubbish, dust or thread Remove all rubbish, dust and thread scraps from the
–
scraps present lower thread trimmer.
Loose screws Check for loose screws in Securely tighten all screws.
the upper thread trimmer,
lower thread trimmer and –
work clamp lifter
mechanisms.
Work clamp lifting Check the work clamp Change the settings of memory switch Nos. 001, 002,
height setting lifting height setting. 003, 004.
* If the work clamp lifting height is too high, the lower INSTRUCTION
thread trimming operation and the work clamp lifting MANUALCD
will become stiff, and the work clamp motor may go
out of step.
Threading Lower thread threading Insert the bobbin correctly and pass the lower thread
through the bobbin case correctly.
INSTRUCTION
* If the bobbin is inserted back-to-front, it will spin MANUALCD
loosely and the work clamp motor may go out of
step.
Lower thread tension ・ Reduce the lower thread tension.
INSTRUCTION
* If the lower thread tension is much too strong, the
MANUALCD
work clamp motor may go out of step.
・ Use memory switch No. 060 to reduce the work *
clamp lifting speed setting to make the lifting speed
slower.
・ Buff this section A to reduce the *
thread retaining resistance.

4023Q A
Upper thread trimmer Upper thread trimmer Carry out opening timing adjustment for the upper
101
operation thread trimmer.
Presser lifter home Presser lifter home position Adjust the presser lifter home position.
87
position

165 HE-800B
 11. TROUBLESHOOTING

11-25. Lower thread is not trimmed (pulls when material is removed)

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Fixed knife set Fixed knife and movable Adjust the fixed knife set installation position.
knife do not mesh.
Fixed knife

104
Movable knife

4024Q

Knife tip is bent or chipped. Repair or replace the knife. –

11-26. Feed mechanism does not move and error occurs.

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Feed motor Cord connection Check if there are any problems with the connection
INSTRUCTION
and contacts of feed motor connector P22 on the main MANUALCD
P.C. board.
Upper thread trimmer Upper thread trimmer Remove and re-install the upper thread trimmer.
position

101

Install so that the projection on

trimmer M is not inserted.
* Always make sure that the upper
thread trimmer is in the correct
position before use. 4895M

Check if the cam opens the Adjust the cam position.

stop plate. * If the feed mechanism operates when the cam has
not opened the stop plate, the cutter will bump
against the upper thread trimmer.
102

4018Q

Feed home position Feed home position Adjust the feed home position. 86
Feed timing belt Feed timing belt tension Adjust the feed timing belt. 54

HE-800B 166
11. TROUBLESHOOTING

11-27. Needle does not zigzag or noise occurs when needle zigzags
Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Stopper Stopper position Adjust the stopper position. 75

11-28. Sewing machine stops during sewing

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Thread breakage Thread breakage detector Adjust the thread breakage detector position.
detector position * If the detector is not adjusted, sewing may stop even 107
when the thread is not broken.
Threading Upper thread threading Pass the thread correctly through the thread guide. INSTRUCTION
MANUALCD
Error [E301] Upper thread trimmer Move the work clamp up and down and check that it
21
operation moves smoothly.
Uneven stitches Adjust to obtain the optimum stitches. INSTRUCTION
MANUALCD

11-29. Upper shaft does not rotate as far as the needle up stop position
Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Thread retainer and Thread trimmer 1. Turn the machine pulley backward to set the
rotary hook are mechanism position needle bar to the needle up position.
touching. 2. Push the thread driving arm in the direction of the
arrow to set the thread trimming mechanism to the
home position.

Thread driving arm

–

4109M

11-30. Operation panel display freezes and operation is not possible

Items with a “*” in the “Page” column should only be handled by a qualified technician.
Cause Check Remedy Page
Poor connection P.C. board cord connections ・ Check if there are any problems with the
inside control box. connection and contacts of connector P5 on the
main P.C. board.
INSTRUCTION
・ Check if there are any problems with the MANUALCD
connection and contacts of connector P2 and
operation panel connector P3 on the motor P.C.
board.

167 HE-800B
 MEMO

HE-800B 168
 SERVICE MANUAL

© 2014 Brother Industries, Ltd. All Rights Reserved. HE-800B

I3061003D
2014.03. D (1)