IIE Learn Module Outline AITM7312
Advanced Information Technology Management
AITM7312
MODULE OUTLINE 2022
(First Edition: 2019)
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IIE Learn Module Outline AITM7312
Table of Contents
Introduction.................................................................................................................................. 3
Using this Module Outline ........................................................................................................... 4
This Module on Learn................................................................................................................... 5
Icons Used in this Document and on Learn ................................................................................. 6
Module Resources........................................................................................................................ 7
Module Purpose – AITM7312 ...................................................................................................... 8
Module Outcomes........................................................................................................................ 8
Assessments ................................................................................................................................. 9
Module Pacer ............................................................................................................................. 11
Glossary of Key Terms for this Module ...................................................................................... 29
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IIE Learn Module Outline AITM7312
Introduction
The purpose of this module is to develop student’s understanding of IT Service Management,
best practice, corporate governance concepts and IT Strategy. Information technology is
considered a strategic resource and should be managed as such.
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IIE Learn Module Outline AITM7312
Using this Module Outline
This module outline has been developed to support your learning. Please note that the
content of this module is on Learn as well as in the prescribed material. You will not succeed
in this module if you focus on this document alone.
• This document does not reflect all the content on Learn, the links to different resources,
nor the specific instructions for the group and individual activities.
• Your lecturer will decide when activities are available/open for submission and when
these submissions or contributions are due. Ensure that you take note of
announcements made during lectures and/or posted within Learn in this regard.
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IIE Learn Module Outline AITM7312
This Module on Learn
Learn is an online space, designed to support and maximise your learning in an active manner.
Its main purpose is to guide and pace you through the module. In addition to the information
provided in this document, you will find the following when you access Learn:
• A list of prescribed material;
• A variety of additional online resources (articles, videos, audio, interactive graphics, etc.)
in each learning unit that will further help to explain theoretical concepts;
• Critical questions to guide you through the module’s objectives;
• Collaborative and individual activities (all of which are gradable) with time-on-task
estimates to assist you in managing your time around these;
• Revision questions, or references to revision questions, after each learning unit.
Kindly note:
• Unless you are completing this as a distance module, Learn does not replace your
contact time with your lecturers and/or tutors.
• AITM7312 is a Learn module, and as such, you are required to engage extensively
with the content on the Learn platform. Effective use of this tool will provide you
with opportunities to discuss, debate, and consolidate your understanding of the
content presented in this module.
• You are expected to work through the learning units on Learn in your own time –
especially before class. Any contact sessions will therefore be used to raise and
address any questions or interesting points with your lecturer, and not to cover
every aspect of this module.
• Your lecturer will communicate submission dates for specific activities in class and/or
on Learn.
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IIE Learn Module Outline AITM7312
Icons Used in this Document and on Learn
The following icons are used in all your modules on Learn:
Icon Description
A list of what you should be able to do after working through the learning unit.
Specific references to sections in the prescribed work.
Questions to help you recognise or think about theoretical concepts to be
covered.
Sections where you get to grapple with the content/ theory. This is mainly
presented in the form of questions which focus your attention and are aimed at
helping you to understand the content better. You will be presented with online
resources to work through (in addition to the textbook or manual references)
and find some of the answers to the questions posed.
Opportunities to make connections between different chunks of theory in the
module or to real life.
Real life or world of work information or examples of application of theory, using
online resources for self-exploration.
REMEMBER:
You need to log onto Learn to:
• Access online resources such as articles, interactive graphics, explanations, video clips, etc.
which will assist you in mastering the content; and
• View instructions and submit or post your contributions to individual or group activities which
are managed and tracked on Learn.
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IIE Learn Module Outline AITM7312
Module Resources
for this Module IIE MM
Recommended Readings, Grant, K., Hackney, R. and Edgar, D. 2010. Strategic
Digital, and Web Resources Information Systems Management. Cengage.
Please note that a number of additional resources and links
to resources are provided throughout this module on the
Learn platform. You are encouraged to engage with these
as they will assist you in mastering the various objectives of
this module. They may also be useful resources for
completing any assignments. You will not, however, be
assessed under examination conditions on any additional
or recommended reading material.
Module Overview You will find an overview of this module on Learn under
the Module Information link in the Course Menu.
Assessments Find more information on this module’s assessments in
this document and on the Student Portal.
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IIE Learn Module Outline AITM7312
Module Purpose – AITM7312
The purpose of this module is to develop students understanding of IT Service
Management, best practice, corporate governance concepts and IT Strategy.
Module Outcomes
Demonstrate knowledge and understanding of the nature of IT service
MO1
management and IT governance.
Demonstrate knowledge and understanding of stakeholder management for
MO2
effective and efficient IT service delivery and support.
Demonstrate knowledge and understanding of the IT service management
MO3
processes.
Demonstrate knowledge and understanding of developing robust IT
MO4 infrastructure management processes and using technology to automate and
integrate these processes in order to achieve a world-class IT service
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IIE Learn Module Outline AITM7312
Assessments
Integrated Curriculum Engagement (ICE)
Minimum number of ICE activities to complete 4
Weighting towards the final module mark 10%
Assignments/Projects Assignment 1
Weighting 30%
Duration 10 hours
Learning Units covered LU1—8
Resources required Library, Internet access
Tests/Examination Take-Home Test Take-Home Examination
Weighting 25% 35%
Duration 1 hour 2 hours
Total marks 60 120
Open/closed book Open book Open book
Resources required
Learning Units covered LU1- 6 All
Assessment Preparation Guidelines
Format of the Preparation Hints
Assessment (The Focus/ (How to Prepare, Resources to Use,
Approach/ Objectives) etc.)
Assignment This assignment will challenge Read through the prescribed material,
you to do some independent follow up on the recommended reading
reading and research on the and sources referenced and supplement
material covered. with your own research. Use your own
words unless you are quoting directly.
Reference properly and do not copy and
paste.
Take-Home Questions will be theory-based, To prepare effectively for this test you
Test and will consist of short can include the following in your
questions, and paragraph preparation:
questions. Scenario- based
application questions will also • Ensure that you work through all
be included. the activities and review questions
in the LUs tested as well as the end-
of-chapter questions in your
textbook.
• Be sure that you are confident that
you can answer questions relating
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IIE Learn Module Outline AITM7312
to all of the Learning Objectives for
the LUs tested.
Assessment Preparation Guidelines
Format of the Preparation Hints
Assessment (The (How to Prepare, Resources to Use,
Focus/ Approach/ etc.)
Objectives)
Take-Home Same as for the Test Same as for Test
Examination
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IIE Learn Module Outline AITM7312
Module Pacer
Code Programme Contact Sessions Credits
AITM7312 DIMN3, DITM3, BCAD3 36 Contact + 4 Learn 20
AITM7312d DITM3 36 Contact + 12 Learn
Learning Unit 1 Business Exploitation of Information and Communication Technology
Overview:
In this learning unit, we will examine the need for the exploitation of information and
computer technology within organisations. We will then look at the challenges associated
with exploiting information and computer technology across various business sectors.
Finally, we will explore key developments and issues that pertain to successful
implementation of information and computer technology.
Please work through Themes 1 and 2 on Learn, together with the relevant sections of your
prescribed source/s.
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IIE Learn Module Outline AITM7312
Learning Unit 1: Business Exploitation of Information and Communication Technology
AITM7312 Theme 1: Business Exploitation of Notes
Sessions: Information and Communication
1-5 Technology
Academic Week: LO1: Explain the need to exploit
1 information and computer
technology within organisations;
LO2: Discuss the challenges associated
with information and computer
technology exploitation.
Related Theme 2: Implementation and Use of
Outcomes: ICT
MO002 LO3: Assess key developments and
MO004 issues for successful
implementation of information
and computer technology.
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IIE Learn Module Outline AITM7312
Learning Unit 2 Disruptive Technologies and Applications
Overview:
In this learning unit, we will focus on the strategic implications of existing and emerging
disruptive technologies and applications. We will look at the opportunities and challenges
that emerging disruptive technologies pose for various industries before exploring specific
disruptive technologies and applications such as Web 2.0, blogs, wikis and social networking.
Please work through Themes 1 and 2 on Learn, together with the relevant sections of your
prescribed source/s.
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IIE Learn Module Outline AITM7312
Learning Unit 2: Theme Breakdown
AITM7312 Theme 1: Disruptive Technologies in Notes
Sessions: Organisations
6-10
Academic Week: LO1: Evaluate the ways in which
2 organisations utilise disruptive
technologies today;
LO2: Discuss the convergence between
computing telecommunications
and media.
Related Theme 2: The Cycle of Innovation
Outcomes: LO3: Discuss business innovation
MO002 through the adoption of modern
MO004 computer systems;
LO4: Compare sustaining and disruptive
innovation;
LO5: Discuss the strategies of disruptive
innovation;
LO6: Analyse the role of disruptive
internet applications.
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IIE Learn Module Outline AITM7312
Learning Unit 3 Alignment of Business, Information Technology and Information
Systems
Overview:
In this learning unit, we will explore the alignment of business with information technology
and information systems. We will begin with a review of the concept of alignment and then
examine the theoretical perspectives and contemporary application of information
technology and information systems alignment. We will end the unit by looking at a synthesis
of major tools and techniques, both theoretical and practical, that may be used for effective
and efficient information technology and information systems-based solutions that support
corporate objectives.
Please work through Themes 1 and 2 on Learn, together with the relevant sections of your
prescribed source/s.
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IIE Learn Module Outline AITM7312
Learning Unit 3: Theme Breakdown
AITM7312 Theme 1: Business, Information Notes
Sessions: Technology and Information Systems
11-15 Alignment
Academic Week: LO1: Differentiate between business
4 alignment and information
technology and information
systems alignment;
LO2: Defend the assumptions of
information technology and
information systems alignment;
LO3: Discuss the benefits of aligning
information technology and
information systems.
Related Theme 2: Frameworks for Information
Outcomes: Technology and Information Systems
MO001 Alignment
MO002 LO4: Describe the key frameworks for
MO004 and approaches to modernisation
of information technology
architecture;
LO5: Develop a practical approach to
supporting organisations to achieve
symmetry when aligning
information technology and
information systems.
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IIE Learn Module Outline AITM7312
Learning Unit 4 Strategic IS/IM in Context
Overview:
Most of what you have studied about information systems and information management so
far has focused on the experiences and challenges facing large-scale organisations in the
private sector. In this learning unit, we will examine information systems and information
management issues in the context of two types of organisations very different from this
norm, viz. public sector organisations and small and medium enterprises/organisations.
We will begin by examining the public sector before moving on to e-government, its
strategies and the challenges it faces, as well as its use of emerging technologies. We will
then focus on the role of small and medium enterprises including its drivers and inhibitors,
before ending the unit with a look at the emerging technologies adopted by these
enterprises.
Please work through Themes 1, 2 and 3 on Learn, together with the relevant sections of your
prescribed source/s.
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IIE Learn Module Outline AITM7312
Learning Unit 4: Theme Breakdown
AITM7312 Theme 1: Public Sector Organisations Notes
Sessions:
16-20
Academic Week: LO1: Describe public sector
5 organisations.
Related Theme 2: E-Government
Outcomes: LO2: Explain the concept of e-
MO001 government;
MO002 LO3: Discuss the strategies adopted by
MO004 e-governments;
LO4: Assess challenges in e-government;
LO5: Recommend emerging
technologies suitable for use in the
public sector and e-governments.
Theme 3: Small and Medium Enterprises
LO7: Explain the role of small and
medium enterprises;
LO8: Discuss the drivers and inhibitors of
small and medium enterprises;
LO9: Evaluate the emerging technologies
adopted by small and medium
enterprises.
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IIE Learn Module Outline AITM7312
Learning Unit 5 Global Issues in Information Management
Overview:
This learning unit focuses on the issues of and trends in global information management.
We will begin by examining the rise of digital democracy and the wider implications of e-
government. We will then explore the outsourcing of information technology and
information systems, as well as web languages, standards and service-oriented
architectures. We will end the unit with a look at the concept of ‘Green IT’.
Please work through Themes 1, 2 and 3 on Learn, together with the relevant sections of your
prescribed source/s.
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Learning Unit 5: Global Issues in Information Management
AITM7312 Theme 1: Global Information Notes
Sessions: Management
21-25
Academic Week: LO1: Discuss the issues of global
6 information management;
LO2: Summarise the trends in global
information management.
Related Theme 2: Emerging Technologies for
Outcomes: Global Information Management
MO004 LO3: Assess emerging technologies for
global information management;
LO4: Analyse the decision-making
process for solving complex issues
from a global perspective.
Theme 3: Green IT
LO5: Discuss the concept of ‘Green IT’.
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IIE Learn Module Outline AITM7312
Learning Unit 6 Strategic IS/IT led Organisational Change
Overview:
In this learning unit, we will examine ways in which organisations can prepare for change
that results from IS/IT. We will consider various stakeholder engagement activities and how
IT managers should deal with resistance to change.
Please work through Themes 1 and 2 on Learn, together with the relevant sections of your
prescribed source/s.
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IIE Learn Module Outline AITM7312
Learning Unit 6
AITM7312 Theme 1: Organisational Change Notes
Sessions:
26-30
Academic Week: LO1: Assess an organisation’s readiness
7 to accept IS/IT led change;
LO2: Analyse the ways in which a
strategic information technology/
systems change can impact an
organisation;
LO3: Analyse the ways in which
managers can deal with resistance
to change.
Related Theme 2: Stakeholder Engagement
Outcomes: LO4: Discuss the importance of
MO001 stakeholder engagement.
MO002
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Learning Unit 7 IS/IT Benefits Management and Realisation
Overview:
In this learning unit, we will examine the costs and benefits of IS/IT in evaluating information
systems. We will look at different benefits management techniques and how to assess the
costs and benefits at each stage of the life cycle of an IS/IT project.
Please work through Themes 1 and 2 on Learn, together with the relevant sections of your
prescribed source/s.
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IIE Learn Module Outline AITM7312
Learning Unit 7
AITM7312 Theme 1: Evaluating Information Systems Notes
Sessions:
31-35
Academic Week: LO1: Evaluate IT investments; Chapter 10
8 LO2: Explain the IT productivity paradox;
Related Theme 2: Benefits Management
Outcomes: LO3: Analyse the benefits of IS/IT;
MO001 LO4: Differentiate between the various
MO002 benefits management techniques;
MO003 LO5: Assess the costs and benefits at
each stage of the IS/IT lifecycle.
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IIE Learn Module Outline AITM7312
Learning Unit 8 Strategic IT/IS Leadership and IT Governance
Overview:
In this learning unit, we will unpack the concepts and practices of leadership, focussing on
leadership in information technology including innovation and disruptive technologies as key
functions of a modern-day chief information officer. We will also look at the current role of
governance in information technology, exploring various frameworks, models and
approaches.
Please work through Themes 1 and 2 on Learn, together with the relevant sections of your
prescribed source/s.
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Learning Unit 8:
AITM7312 Theme 1: Leadership Notes
Sessions:
36-40
Academic Week: LO1: Assess the importance of strategic
10 leadership;
LO2: Evaluate the concept of
transformational leadership;
Related Theme 2: Technology Led Innovation
Outcomes: LO4: Evaluate the concept of innovative
MO001 technological leadership;
MO002 LO5: Assess the leadership
MO003 competencies for technology-led
MO004 innovation.
Theme 3: Governance in Information
Technology
LO6: Analyse the principles of
information technology governance
LO7: Evaluate IT governance structures
Theme 4: IT Infrastructure Management
Processes
LO8: Assess IT infrastructure
management processes
LO9: Compare the COBIT and ITIL
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Learning Unit 9 IT Professionalism, Ethics and Security
Overview:
This learning unit looks at the need to treat IT/IS as a profession. We will also consider ethical
issues in IT management and common dilemmas facing IT professionals. We will then
explore the issues affecting security of IT assets including protection of intellectual assets
and end with countermeasures to combat cybersecurity threats.
Please work through Themes 1 and 2 on Learn, together with the relevant sections of your
prescribed source/s.
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Learning Unit 9
AITM7312 Theme 1: IS/IT professionalism and ethics Notes
Sessions:
44-48
Academic Week: LO1: Critically discuss IT/IS as a Chapter 12
12 profession;
LO2 Analyse ethical issues and
dilemmas facing IT professionals;
LO3 Assess methods for protecting
intellectual property rights Critically
discuss IT/IS as a profession;
Related Theme 2: IT/IS Security Threats
Outcomes: LO4: Assess the issues affecting IT
security;
LO5: Suggest IT security threat
countermeasures.
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IIE Learn Module Outline AITM7312
Glossary of Key Terms for this Module
Term Definition My Notes
Adware Programs installed on consumers’
computers, with permission, that enable
them to receive targeted ads.
Identity theft Stealing key items of personal information
with criminal intent, usually to cause
financial harm.
Malware Malicious software developed for the
purpose of harming or taking control of
certain actions on a computer or
computer system.
Pharming Creating fake websites that are similar to
legitimate business sites.
Phishing Emails that attempt to obtain personal
information by making fraudulent claims.
PII (personally Any piece of data that can identify a
identifiable person, alone or in combination with
information) other data items; also, sometimes called
personally identifying information.
Red flag Refers to the Red Flags Rule that requires
certain U.S. businesses to develop and
document plans to protect consumer
data from identity theft.
Spear phishing Targeted phishing attacks that use
apparently legitimate communications in
an attempt to breach a secure website.
Spoofing Creating false identities in order to evade
rules for conducting business and
communications on the web.
Spyware Programs installed on consumers’
computers without their permission that
assume partial control over the operating
system.
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