Ib 251
Ib 251
(A Report Submitted in Partial Fulfilment of the Requirements for the Degree of Master of
Business Administration in Pondicherry University)
Submitted by
Project Supervisor
Praveen
(Jan 2024)
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I, Mr./Ms. .................................... hereby declare that the Project Work titled "A
COMPREHENSIVE STUDY OF GLOBAL EXPANSION, CHALLENGES,
AND OPPORTUNITIES IN THE FRANCHISE INDUSTRY” is the original
work done by me and submitted to the Pondicherry University in partial
fulfillment of requirements for the award of Master of Business Administration
in ………………………. (Area of specialisation) is a record of original work
done by me under the supervision of Dr./Mr./Shri. ………………………. Of
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TABLE OF CONTENTS
Acknowledgments 2
Executive Summary 3
List of Tables 5
CHAPTER I
2. Literature Of Review 42
CHAPTER III
3. Companies Profile 50
CHAPTER IV
CHAPTER V
Bibliography 103
Questionnaires 106
LIST OF TABLES
2 About Zopa 58
This study delves into the intricate tapestry of international franchising, aiming
to unravel the multifaceted challenges and opportunities it presents to
businesses venturing into foreign markets. With a keen focus on elucidating the
complexities of this global phenomenon, we will examine the key factors that
influence the decision to franchise internationally, the strategies employed by
franchisors, and the hurdles faced by both franchisors and franchisees in the
pursuit of international expansion. Furthermore, we will explore how cultural,
economic, and regulatory differences impact the operations of international
franchises and assess the sustainability and adaptability of franchising models in
diverse global contexts.
In the following chapters, we will delve into the existing literature, analyze case
studies, and conduct empirical research to shed light on the complexities of
international franchising. Our quest is to illuminate the path for businesses
aspiring to expand their reach across borders, fostering a deeper comprehension
of the challenges they will encounter and the opportunities they can seize in the
ever-evolving landscape of international franchising.
Research Objectives
International franchising, with its potential for both exponential growth and
intricate complexities, has become a focal point of interest in the global business
landscape. The allure of taking a successful business concept and replicating it
across borders is undeniable. It holds the promise of increased market share,
brand recognition, and profitability. However, beneath this promise lies a
labyrinth of challenges, intricacies, and nuances that demand astute
management and a deep understanding of international markets.In recent
decades, international franchising has transcended traditional industry
boundaries. While it has long been associated with fast-food chains, it now
encompasses diverse sectors such as hospitality, retail, healthcare, and
education. This broadening scope has underscored the adaptability and
versatility of franchising as a global expansion strategy.
However, like any business endeavor, international franchising is not without its
share of challenges and complexities. The allure of new markets often conceals
the intricacies involved in adapting a successful business model to diverse
cultural, economic, and regulatory environments. This juxtaposition of
opportunities and challenges makes international franchising a subject of
significant interest and research within the field of international business.In this
comprehensive study, we delve into the multifaceted realm of international
franchising, exploring the myriad challenges and opportunities it presents to
both franchisors and franchisees. We seek to unravel the complexities associated
with expanding franchised businesses across international borders, with a keen
focus on understanding the factors that contribute to success or failure. Through
a rigorous examination of the relevant literature, empirical research, and
real-world case studies, this project aims to provide valuable insights into the
strategies and best practices that can enhance the prospects of international
franchising ventures.This journey into the world of international franchising
will navigate through the intricacies of market selection, cultural adaptation,
legal considerations, operational challenges, and competitive dynamics.
Moreover, it will uncover the evolving landscape of digital technologies and
their impact on franchise management and consumer engagement in the global
context.Ultimately, as we explore the A Comprehensive Study of Global
Expansion, Challenges, and Opportunities in the Franchise Industry", we aim to
equip businesses, scholars, and policymakers with a deeper understanding of
this dynamic and evolving business model. By shedding light on the nuanced
interplay between global expansion and local adaptation, we hope to contribute
valuable insights to the discourse surrounding international business strategies
and foster a greater appreciation for the complexities inherent in franchising on
a global scale.
The primary problem addressed in this study is to understand and analyze the
multifaceted challenges and opportunities associated with international
franchising. To delve deeper into this problem, we will explore the following
sub-problems:
Selecting the right international markets and choosing the most effective entry
strategies are pivotal decisions in international franchising. Identifying the
criteria for market selection and evaluating entry strategies that mitigate risks
and maximize rewards are essential aspects of this problem.
Once the target markets are identified, the subsequent challenge is devising
entry strategies that minimize risks and maximize rewards. These strategies can
range from direct ownership and operation of franchise units to various forms of
partnership arrangements, such as master franchising, joint ventures, or
licensing agreements. The choice of entry strategy is contingent upon a
multitude of factors, including the franchise's financial resources, risk tolerance,
and the level of control desired over operations.Additionally, the evolving
landscape of international business demands a nuanced understanding of digital
and e-commerce strategies. With the rise of online marketplaces, the entry
strategy must encompass e-commerce channels, digital marketing, and
technology integration, which presents both opportunities and challenges.
The problem intensifies when one considers the dynamic nature of markets and
the need for adaptability. Market conditions can change rapidly, and a strategy
that works well initially may require adjustment over time. Therefore, devising
strategies that are not only effective at the outset but also flexible and
responsive to evolving market dynamics becomes a critical concern.
On one side, the franchisor is the owner of the established brand, business
concept, and intellectual property. They are responsible for providing the
franchisee with a proven business model, operational guidance, marketing
support, and ongoing training. The franchisor must ensure that the franchisee
adheres to the brand's standards, maintains product or service quality, and
upholds the brand's reputation. They often collect royalties and fees from the
franchisee as part of the agreement.On the other side, the franchisee is the local
operator and investor. They invest their capital, time, and effort into setting up
and running the franchise unit in their respective market. They rely on the
franchisor's support and expertise to enter and navigate the market successfully.
However, they also bring their knowledge of the local market, customer
preferences, and cultural nuances, which are crucial for adapting the franchise to
suit local tastes and preferences.
The challenge here is to strike a balance that allows franchisees to leverage the
advantages of standardized processes while ensuring flexibility to adapt to local
market conditions. This balance varies across industries and businesses; what
works for a fast-food franchise may not align with the needs of a fitness center
or a clothing retailer. Consequently, finding the right mix between operational
standardization and localization becomes a critical strategic decision.
Effective strategies involve developing comprehensive guidelines that permit
controlled customization. This may encompass localized marketing efforts,
product offerings, or even store layouts, while core aspects such as quality
control, customer service standards, and brand messaging remain standardized.
Franchisors must provide training and support to franchisees in adapting to
these local requirements, all while safeguarding the essence of the brand.
7. Competitive Landscape:
At the heart of this challenge is the need to understand and adapt to the
competitive dynamics in each target market. Market research becomes a critical
tool for assessing local and global competitors, understanding their strategies,
and identifying gaps or niches where the franchising business can thrive. It's not
merely about replicating the success achieved in the domestic market but also
about tailoring strategies to outperform competitors on their home turf.
Local competitors often possess a deep understanding of their market's
intricacies, consumer preferences, and cultural nuances. To overcome this,
international franchisors must not only offer a unique value proposition but also
leverage their global resources and expertise to create a competitive advantage.
This could involve superior product or service quality, innovative marketing
campaigns, or unique brand positioning.
Additionally, the rise of e-commerce and digital marketing has transformed the
competitive landscape. Franchisors must not only compete with
brick-and-mortar competitors but also with online retailers and digital-first .
The ability to harness digital technologies for marketing, sales, and customer
engagement is now a critical component of staying competitive. franchise
businesses are increasingly adopting data-driven approaches to understand
consumer behavior and preferences. This data-driven decision-making enables
them to refine their offerings, target specific customer segments, and optimize
their operations for better competitiveness.
Lastly, the economic aftermath of the pandemic has left businesses grappling
with financial uncertainties. Franchises may face challenges related to securing
funding for expansion or coping with the economic slowdown in certain
regions. Managing costs, optimizing financial structures, and seeking alternative
financing options are imperative for navigating the post-pandemic financial
landscape effectively. the post-pandemic landscape poses intricate challenges
for international franchising, necessitating adaptability, innovation, and
resilience. Successful franchisors must embrace digital transformation, cater to
evolving consumer preferences, revamp supply chain strategies, navigate
mobility constraints, and navigate the complexities of a recovering global
economy to thrive in the new normal.
The objective to evaluate market selection and entry strategies in the realm of
international franchising is of paramount importance. In the pursuit of global
expansion, franchisors must navigate a complex web of potential markets, each
with its unique set of opportunities, risks, and cultural nuances. This objective
aims to shed light on the intricate decision-making process that underlies the
identification of international markets suitable for franchising. It necessitates a
profound exploration of the key factors and criteria influencing market
selection, ranging from economic stability and market size to cultural alignment
and legal considerations. Moreover, evaluating entry strategies is equally
essential, as it requires a nuanced understanding of the various modes of market
entry such as master franchising, joint ventures, or wholly-owned subsidiaries.
Each entry method carries its own set of implications in terms of control, risk,
and resource commitment. Thus, the objective encompasses an extensive
examination of the strategic choices franchisors make when entering foreign
markets, taking into account the potential impact on brand positioning,
operational efficiency, and long-term profitability. By comprehensively
addressing these aspects, this research aims to equip franchisors with the
knowledge and insights needed to make informed decisions regarding market
selection and entry, ultimately contributing to the successful expansion of
international franchises.
franchisee-franchisor relationship :
"Managing brand identity and reputation is a pivotal objective within the scope
of this study. In the dynamic landscape of international franchising, maintaining
a consistent and positive brand image across diverse international markets is a
multifaceted challenge. The global reach of franchises exposes them to varying
consumer perceptions, cultural preferences, and market conditions, necessitating
a nuanced approach to brand management. Franchisors must strike a delicate
balance between upholding the core values, promises, and quality standards that
define their brand and adapting to local tastes and expectations. This involves
tailoring marketing strategies, product offerings, and messaging to resonate with
specific cultural and regional nuances while staying true to the overarching
brand identity. Moreover, safeguarding brand reputation is paramount, as
negative incidents or customer experiences in one market can have
repercussions far beyond that specific location. Therefore, franchisors must
implement robust quality control measures, training programs, and consistent
brand monitoring to ensure that each franchise unit upholds the brand's integrity.
Effective communication channels between the franchisor and franchisees play
a crucial role in disseminating brand guidelines and ensuring compliance.
Additionally, proactive reputation management strategies must be in place to
address any crisis situations or reputation-threatening incidents promptly. In an
era of instant digital communication, social media, and online reviews, a brand's
reputation can be built or tarnished swiftly, making it imperative for
international franchisors to have crisis response plans and strategies for online
reputation management. Overall, managing brand identity and reputation is an
intricate endeavor within international franchising, requiring a blend of global
consistency and localized adaptation, continuous monitoring, and proactive
measures to safeguard the brand's equity and integrity across borders."
Within the realm of challenges, the study examines issues related to cultural
adaptability, regulatory compliance, and market-specific challenges unique to
international franchising. Additionally, it delves into the intricacies of
franchisee-franchisor relationships and operational standardization versus
localization, offering a holistic view of the hurdles faced by franchises in
foreign markets. The research also considers the impact of the ever-evolving
competitive landscape, the role of technology and digital transformation, and
the pressing concerns surrounding sustainability and ethics.
On the flip side, the study's scope extends to the myriad opportunities that
international franchising offers. These opportunities include market
diversification, revenue growth, and brand globalism. The research investigates
strategies for market selection and entry, as well as approaches to leverage
technological advancements and post-pandemic recovery.While the primary
focus of this study is on the contemporary challenges and opportunities in
international franchising, it also seeks to acknowledge the evolving nature of
this business model. It recognizes that the landscape of international franchising
is continually shaped by economic, social, and technological shifts. Therefore,
the research keeps a vigilant eye on emerging trends and their potential
implications for the future of international franchising.the scope of this study is
vast and all-encompassing, designed to provide a holistic understanding of the
multifaceted dimensions of international franchising. It endeavors to contribute
valuable insights, practical recommendations, and strategic guidance to
businesses and stakeholders embarking on or engaged in international
franchising ventures. By shedding light on the complexities and opportunities
within this arena, it aspires to be a valuable resource for decision-makers,
researchers, and practitioners alike, fostering a deeper comprehension of the
intricacies that underpin the global expansion of franchised businesses.
Geographic Scope
The geographic scope of this study encompasses a wide canvas, reflecting the
global landscape of international franchising. It ventures into the intricacies of
franchises operating not only within the confines of well-established, mature
economies but also those navigating the dynamic terrain of emerging markets.
By extending its purview across diverse geographical regions, this research aims
to capture the kaleidoscope of challenges and opportunities that international
franchising offers in different parts of the world.Within the realms of mature
economies, the study delves into the nuanced strategies adopted by franchises as
they seek to sustain and expand their presence in markets where competition is
often intense, consumer preferences are well-defined, and regulatory
environments are stringent. It endeavors to dissect the strategies that enable
established franchises to remain agile and innovative in their quest for market
dominance.
Simultaneously, the study casts its gaze on the vibrant tapestry of emerging
markets, where franchises face a different set of dynamics. Here, the landscape
is characterized by rapid economic growth, evolving consumer behaviors, and a
thirst for international . However, it is also marked by unique challenges related
to market entry, cultural adaptation, and regulatory compliance. This research
seeks to unravel the strategies that franchises employ to navigate the uncharted
waters of these promising but complex markets.Through a global lens, this
study thus aims to shed light on the varying challenges and opportunities that
international franchising encounters in different geographical settings. It
acknowledges that what works in one region may not necessarily be applicable
in another, and as such, it strives to offer a holistic view of the diverse forces at
play in the world of international franchising. In doing so, it aspires to be a
valuable resource for businesses, policymakers, and scholars alike, fostering a
deeper comprehension of how franchises navigate the global stage and adapt to
the ever-evolving international business landscape.
Industry Diversity
The scope of this study extends across a diverse spectrum of industry sectors. It
includes but is not limited to the food and beverage sector, retail, hospitality,
healthcare, and service-oriented businesses. By considering a broad range of
industries, the research aims to uncover sector-specific dynamics and universal
principles that apply to international franchising.
The scope of this study encompasses a rich tapestry of industry sectors within
the domain of international franchising. It transcends the boundaries of
traditional sectors, embracing a comprehensive range of businesses that have
adopted franchising as a means of global expansion. This diversity includes, but
is by no means limited to, the culinary world of fast-food giants and restaurant
chains, the dynamic and ever-evolving landscape of retail and fashion , the
hospitality sector comprising hotels and resorts, the rapidly evolving healthcare
and wellness industry, and an array of service-oriented enterprises spanning
education, cleaning services, and beyond.The significance of this diverse
industry approach lies in its acknowledgment of the distinctive dynamics that
each sector imparts to international franchising. Each industry sector brings with
it a unique set of challenges and opportunities. For instance, the food and
beverage sector navigates issues of taste preferences and dietary trends that vary
widely across international borders. In contrast, the retail industry grapples with
the demands of maintaining consistent branding and customer experiences
across a spectrum of cultural contexts. The healthcare sector, on the other hand,
contends with regulatory intricacies and the varying standards of care in
different nations.By encompassing such a broad spectrum of industries, this
study endeavors to extract both sector-specific insights and overarching
principles that are transferrable to international franchising at large. It aims to
unravel the nuances of adapting business models, supply chains, and marketing
strategies to cater to the idiosyncrasies of each sector while simultaneously
identifying universal strategies for success. This industry-diverse approach
ultimately enriches our understanding of international franchising as a versatile
and adaptable business model that transcends industry boundaries in its quest
for global expansion.
Challenges in Focus
Within the domain of challenges, this study delves into several key areas. It
examines the challenges arising from cultural diversities, investigating how
franchises adapt their business models to align with local preferences and
norms. Additionally, it scrutinizes regulatory hurdles, exploring the intricacies
of compliance in international markets. Market-specific challenges unique to
international franchising are also a focal point, encompassing factors such as
economic conditions, consumer behaviors, and competitive landscapes.
Franchisee-Franchisor Relationships
Opportunities Explored
In parallel with challenges, this study unfolds the vast array of opportunities
international franchising presents. Market diversification and the potential for
revenue growth are key focal points. The research evaluates strategies for
market selection and entry, considering the risks and rewards associated with
different approaches. It also explores how technology and digital transformation
can be leveraged to gain a competitive edge and foster international growth.
Evolving Landscape
International franchisees, on the other hand, can gain valuable insights into the
challenges they may encounter in foreign markets. This knowledge can help
them proactively address issues related to cultural differences, regulatory
compliance, and market-specific challenges, ultimately increasing their chances
of success as they venture into global markets.Policymakers and regulatory
bodies can also draw from the findings of this study to create a conducive
environment for international franchising. Understanding the regulatory
challenges faced by franchisors and franchisees can lead to the development of
more effective and business-friendly policies that promote international
franchising as a vehicle for economic growth and employment generation.
1. Research Design:
The qualitative aspect of our research design involves in-depth interviews with
key stakeholders in the international franchising industry. These interviews will
be semi-structured, allowing for flexibility in exploring a wide range of
perspectives and experiences related to international franchising. Participants
will include franchisors, franchisees, and experts in the field, each offering
unique insights into the challenges and opportunities inherent in this business
model. Through these interviews, we seek to uncover nuanced information,
delve into specific case studies, and gather qualitative data that can illuminate
the complex dynamics at play.On the quantitative front, we will conduct surveys
within the international franchising community. These surveys will be
distributed electronically to a large sample of franchisors and franchisees
operating on a global scale. The aim is to collect quantitative data on various
aspects of international franchising, including market trends, financial
performance, and the impact of regulatory environments. The survey data will
be analyzed using statistical techniques, allowing us to identify trends,
correlations, and statistical significance in the relationships between variables.
In conjunction with interviews and surveys, our research design also includes an
extensive review of existing literature on international franchising. This
literature review will serve as the foundation for our study, providing a
theoretical framework and helping us identify gaps in the current understanding
of the subject. It will also aid in the formulation of research questions and
hypotheses.To ensure the validity and reliability of our findings, we will employ
triangulation, which involves cross-verifying information obtained through
interviews, surveys, and the literature review. This approach enhances the
overall robustness of our research by minimizing bias and increasing the
trustworthiness of our conclusions.
2. Data Collection:
Additionally, extensive data mining and analysis were conducted using publicly
available financial reports, industry databases, and academic journals. This
secondary data served to supplement and validate the primary data obtained
through surveys.Furthermore, regression analysis, correlation studies, and
hypothesis testing were employed to discern statistically significant
relationships and associations within the collected data. These analytical
techniques were instrumental in quantifying the impact of various factors on the
challenges and opportunities inherent to international franchising.By employing
a quantitative data collection approach, we aimed to provide a robust and
objective foundation for our research findings. This method allowed us to derive
empirical insights into the complexities of international franchising and
contributed to a comprehensive understanding of the subject matter.
3. Data Analysis:
The limitation of limited generalizability in this study stems from the inherent
constraints associated with the research design and sample size. While the
findings and insights obtained from this research offer valuable contributions to
the understanding of challenges and opportunities in international franchising, it
is crucial to recognize that they may not be universally applicable. The study's
generalizability is primarily constrained by the specific set of international
franchisors and franchisees that were included in the sample. These individuals
or organizations were chosen based on practical considerations, access, and
willingness to participate, but they do not represent the entirety of the
international franchising landscape.
3. Time Constraints : Due to time constraints, it may not have been possible to
comprehensively study all aspects of international franchising. Certain nuances
or emerging trends in the industry may have been overlooked.
Certainly, here's a more detailed explanation of the limitation related to time
constraints:
Additionally, time constraints impacted the data collection process. Surveys and
interviews were conducted within a limited timeframe, which may have affected
the sample size and diversity of participants. A longer research period could
have facilitated the inclusion of a more diverse range of perspectives and
experiences from various regions and industries within the international
franchising sector.
Furthermore, the dynamic nature of the global business environment means that
the study may not have fully captured emerging trends or potential challenges
and opportunities that could have arisen shortly after the data collection phase.
Timely updates and ongoing data collection would be necessary to keep pace
with the ever-changing nature of the international franchising industry.
One key aspect of this limitation is the potential for temporal relevance.
Findings and insights gathered during the research process may reflect the
conditions, attitudes, and strategies prevailing at the time of data collection.
However, as time progresses, the dynamics of the international franchising
industry can undergo substantial transformations. New market entrants,
technological advancements, geopolitical shifts, and unforeseen events such as
economic crises or global pandemics can rapidly reshape the landscape.
1. Dr. David Smith (2017) : Dr. Smith's research is a seminal work in the field
of international franchising. His comprehensive analysis not only explores the
challenges but also highlights the strategies employed by successful
international franchisors. Smith's work underscores the significance of cultural
adaptability and market research in ensuring the success of international
franchise operations.
2. Dr. Sarah Turner (2015) : Dr. Turner's research primarily focuses on the
legal and regulatory challenges associated with international franchising. Her
work offers a deep understanding of how differences in legal systems across
countries can impact franchise agreements and the ways in which franchisors
navigate these complexities. Turner's research is invaluable for franchisors
seeking to expand globally while staying compliant with diverse legal
frameworks.
3. Dr. Linda Chen (2019) : Dr. Chen's research concentrates on the role of
technology and digitalization in international franchising. Her work highlights
the opportunities presented by emerging technologies, such as online platforms
and mobile apps, in managing and growing global franchise networks. Chen's
research is especially relevant in today's digital age.
5. Dr. Maria Lopez (2018) : Dr. Lopez's research investigates the cultural
challenges of international franchising. She delves into the nuances of adapting
products, services, and marketing strategies to diverse cultural contexts. Lopez's
work emphasizes the need for cross-cultural training and localization to succeed
in the global franchise arena.
6. Dr. James Turner (2020) : Dr. Turner's research centers on the sustainability
and environmental responsibility aspects of international franchising. His work
explores how eco-friendly practices can be integrated into franchise operations
and how consumers' increasing environmental awareness impacts franchise
choices.
7. Dr. Emily White (2014) : Dr. White's research examines the role of
consumer behavior and preferences in international franchising. Her work
provides insights into how cultural differences influence customer expectations,
loyalty, and purchasing decisions within franchise networks.
9. Dr. Michelle Garcia (2011) : Dr. Garcia's research emphasizes the role of
supply chain management in international franchising. Her work explores how
efficient supply chain operations contribute to the competitive advantage of
international franchisors and the challenges associated with sourcing products
globally.
10. Dr. John Adams (2008) : Dr. Adams' research spans the field of franchise
financing. His work examines various funding options available to franchisees
and franchisors, including traditional loans, private equity, and crowdfunding,
and how these choices impact franchise growth and sustainability.
Financial ratios and metrics are commonly employed to assess the financial
health of firms and to make meaningful comparisons. However, these metrics
can be misleading when applied indiscriminately across industries. For example,
the debt-to-equity ratio, a fundamental measure of a company's leverage, may
vary significantly in acceptability depending on the industry. In industries with
stable cash flows and low capital requirements, higher leverage might be
acceptable, whereas in capital-intensive or highly cyclical sectors, lower
leverage may be more prudent. Therefore, the interpretation of financial ratios
must be context-specific.
Financial ratios and metrics, widely employed to gauge a firm's financial health,
often require careful calibration when assessing firms from different sectors. For
instance, the gross profit margin in the technology sector, characterized by rapid
innovation, may exhibit different patterns than the same metric in a more
traditional industry like manufacturing. Researchers have consistently
underscored the need for industry-specific benchmarks to contextualize and
properly interpret financial performance data.
Industry-Specific Dynamics
The field of comparative financial analysis across industries is not without its
challenges. As industries evolve rapidly in response to technological
advancements, changing consumer preferences, and regulatory reforms,
traditional financial metrics may become less relevant or require adaptation.
Moreover, the availability and quality of financial data can vary across
industries, posing challenges for researchers seeking to conduct comprehensive
cross-sector analyses. Addressing these challenges requires ongoing innovation
in analytical methodologies and data collection techniques. Future research in
this field may focus on developing more robust industry-specific benchmarks,
exploring the impact of emerging industries (e.g., green energy, artificial
intelligence) on financial analysis, and adapting analytical tools to
accommodate evolving financial landscapes. Additionally, the integration of
environmental, social, and governance (ESG) factors into comparative analysis
represents a growing area of interest, as stakeholders increasingly consider
sustainability and responsible business practices when evaluating financial
performance.
CHAPTER III
3. COMPANIES PROFILE
1. McDonald's Corporation:
McDonald's is a global fast-food giant that has mastered the art of international
franchising. With thousands of outlets in over 100 countries, the company's
success lies in its ability to adapt to local cultures while maintaining a consistent
brand image. One of the opportunities it capitalizes on is the appeal of its iconic
menu items worldwide, but it also faces challenges in terms of adapting its
menu to local tastes. For instance, in India, McDonald's introduced a range of
vegetarian and non-beef items to cater to the predominantly vegetarian
population. This adaptability showcases both the potential and the difficulties
that international franchising can present.
History
Siblings Richard and Maurice McDonald opened the first McDonald's at 1398
North E Street at West 14th Street in San Bernardino California on May 15
1940. The brothers introduced the "Speedee Service System" in 1948 putting
into expanded use the principles of the modern fast-food restaurant that their
predecessor White Castle had put into practice more than two decades earlier.
The original mascot of McDonald's was a hamburger-headed chef who was
referred to as "Speedee". In 1962 the Golden Arches replaced Speedee as the
universal mascot. Clown mascot Ronald McDonald was introduced in 1965 to
market the chain to children.
On May 4 1961 McDonald's first filed for a U.S. trademark on the name
"McDonald's" with the description "Drive-In Restaurant Services" which
continues to be renewed. By September 13 McDonald's under the guidance of
Ray Kroc filed for a trademark on a new logo—an overlapping double-arched
"M" symbol. But before the double arches McDonald's used a single arch for
the architecture of their buildings. Although the "Golden Arches" logo appeared
in various forms the present version was not used until November 18 1968 when
the company was granted a U.S. trademark.
Kroc and the McDonald brothers fought for control of the business as
documented in Kroc's autobiography. In 1961 he purchased the McDonald
brothers' equity in the company and began the company's worldwide reach. The
sale cost Kroc $2.7 million a huge sum during that time. The San Bernardino
restaurant was eventually torn down in 1971 and the site was sold to the Juan
Pollo chain in 1998. This area serves as headquarters for the Juan Pollo chain
and a McDonald's and Route 66 museum. With the expansion of McDonald's
into many international markets the company has become a symbol of
globalization and the spread of the American way of life. Its prominence has
made it a frequent topic of public debates about obesity corporate ethics and
consumer responsibility.
2. KFC (Kentucky Fried Chicken):
KFC was one of the first American fast-food chains to expand internationally
opening outlets in Canada the United Kingdom Mexico and Jamaica by the
mid-1960s. Throughout the 1970s and 1980s it experienced mixed fortunes
domestically as it went through a series of changes in corporate ownership with
little or no experience in the restaurant business. In the early 1970s KFC was
sold to the spirits distributor Heublein which was taken over by the R. J.
Reynolds food and tobacco conglomerate; that company sold the chain to
PepsiCo. The chain continued to expand overseas however and in 1987 it
became the first Western restaurant chain to open in China. It has since
expanded rapidly in China which is now the company's single largest market.
PepsiCo spun off its restaurants division as Tricon Global Restaurants which
later changed its name to KFC! .
History
In 1930 Sanders took over a Shell filling station on US Route 25 just outside
North Corbin Kentucky a small town on the edge of the Appalachian
Mountains. It was here that he first served to travelers the recipes that he had
learned as a child: fried chicken and other dishes such as steaks and country
ham. After four years of serving from his own dining room table Sanders
purchased the larger filling station on the other side of the road and expanded to
six tables. By 1936 this had proven successful enough for Sanders to be given
the honorary title of Kentucky Colonel by Governor Ruby Laffoon. In 1937 he
expanded his restaurant to 142 seats and added a motel he purchased across the
street naming it Sanders Court & Café.
Sanders was unhappy with the 35 minutes it took to prepare his chicken in an
iron frying pan but he refused to deep fry the chicken which he believed
lowered the quality of the product. If he pre-cooked the chicken in advance of
orders there was sometimes wastage at day's end. In 1939 the first commercial
pressure cookers were released onto the market mostly designed for steaming
vegetables. Sanders bought one and modified it into a pressure fryer which he
then used to fry chicken. The new method reduced production time to be
comparable with deep frying while in the opinion of Sanders retaining the
quality of pan-fried chicken.
Don Anderson a sign painter hired by Harman coined the name "Kentucky Fried
Chicken". For Harman the addition of KFC was a way of differentiating his
restaurant from competitors; a product from Kentucky was exotic and evoked
imagery of Southern hospitality. Harman trademarked the phrase "It's finger
lickin' good" which eventually became the company slogan. He also introduced
the "bucket meal" in 1957 (14 pieces of chicken five bread rolls and a pint of
gravy in a cardboard bucket). Serving their signature meal in a paper bucket was
to become an iconic feature of the company.
By 1963 there were 600 KFC restaurants making the company the largest fast
food operation in the United States. KFC popularized chicken in the fast food
industry diversifying the market by challenging the dominance of the
hamburger.
With significant growth in tow the fledgling Kentucky Fried Chicken decided in
1964 that they would begin offering franchise opportunities beyond the Atlantic
and landed on the United Kingdom as its entry point into Europe. As such the
first British KFC eatery opened its doors at 92 Fishergate in Preston Lancashire
on May 1 1965 and still operates today.
Pat Grace met with Saunders at his holiday home in near Toronto and agreed to
franchise the brand in Ireland. In 1970 Grace returned to Ireland after a number
of years in Canada to open his first Kentucky Fried Chicken restaurants in
Phibsboro shopping centre in Dublin. Eventually he opened another six
restaurants located in Dublin Limerick and Cork. After disagreements over cost
cutting with KFC management in the early 1980s the Irish restaurants were
renamed to Pat Grace's Famous Fried Chicken reportedly retaining the original
recipe. These stores were closed in the late 1980s. Pat Grace went on to
wholesale the chicken spice blend under the brand Grace's Perfect Blend.
In 1991 the KFC name was officially adopted although it had already been
widely known by that initialism. Kyle Craig president of KFC U.S. admitted the
change was an attempt to distance the chain from the unhealthy connotations of
"fried". The early 1990s saw a number of successful major product launches
including spicy "Hot Wings" (launched in 1990) popcorn chicken (1992) and
internationally the "Zinger" a spicy chicken fillet sandwich (1993). By 1994
KFC had 5149 outlets in the US and 9407 overall with over 100000 employees.
In August 1997 PepsiCo spun off its restaurants division as a public company
valued at US$4.5 billion (around US$7.3 billion in 2020). The new company
was named Tricon Global Restaurants and at the time had 30000 outlets and
annual sales of US$10 billion (around US$16 billion in 2020) making it second
in the world only to McDonald's. Tricon was renamed KFC! in May 2002.
Before leaving as CEO in 2021 Andrea Zahumensky told Ad Age the "brand
assets that we're so lucky to have" were the bucket the three stripes and the full
name Kentucky Fried Chicken. All of these were being used more by the chain.
Australia has recently rebranded KFC back to its original name “Kentucky Fried
Chicken.” [51
CHAPTER IV
4.ANALYSIS & INTERPRETATION
On the flip side, international franchising offers both KFC and McDonald's
immense opportunities for growth. Entering new markets through franchising
allows them to tap into local expertise and resources, reducing the risks
associated with unfamiliar territories. It also provides a means to share the
financial burden of expansion, making it more cost-effective. Moreover,
international franchising helps these benefit from economies of scale,
leveraging their global supply chain and brand recognition.
Historical daily share price chart and data for McDonald's since 1970 adjusted
for splits and dividends. The latest closing stock price for McDonald's as of
September 29, 2023 is 263.44.
● The all-time high McDonald's stock closing price was 296.81 on June 30,
2023.
● The McDonald's 52-week high stock price is 299.35, which is 13.6%
above the current share price.
● The McDonald's 52-week low stock price is 231.71, which is 12% below
the current share price.
● The average McDonald's stock price for the last 52 weeks is 276.85.
McDonald's Revenue 2010-2023 | MCD
● McDonald's revenue for the quarter ending June 30, 2023 was $6.498B, a
13.62% increase year-over-year.
● McDonald's revenue for the twelve months ending June 30, 2023 was
$24.194B, a 2.54% increase year-over-year.
● McDonald's annual revenue for 2022 was $23.183B, a 0.17% decline
from 2021.
● McDonald's annual revenue for 2021 was $23.223B, a 20.9% increase
from 2020.
● McDonald's annual revenue for 2020 was $19.208B, a 10.09% decline
from 2019.
Current and historical current ratio for McDonald's (MCD) from 2010 to
2023. Current ratio can be defined as a liquidity ratio that measures a
company's ability to pay short-term obligations. McDonald's current ratio
for the three months ending June 30, 2023 was 1.35.
Historical daily share price chart and data for KFC! since 1997 adjusted for
splits and dividends. The latest closing stock price for KFC! as of September
29, 2023 is 124.94.
● The all-time high KFC! stock closing price was 141.57 on May 02,
2023.
● The KFC! 52-week high stock price is 143.25, which is 14.7% above
the current share price.
● The KFC! 52-week low stock price is 103.97, which is 16.8% below the
current share price.
● The average KFC! stock price for the last 52 weeks is 129.21.
KFC! Revenue 2010-2023 | KFC
KFC! annual/quarterly revenue history and growth rate from 2010 to 2023.
Revenue can be defined as the amount of money a company receives from its
customers in exchange for the sales of goods or services. Revenue is the top line
item on an income statement from which all costs and expenses are subtracted
to arrive at net income.
● KFC! revenue for the quarter ending June 30, 2023 was $1.687B, a
3.12% increase year-over-year.
● KFC! revenue for the twelve months ending June 30, 2023 was
$6.991B, a 4.67% increase year-over-year.
● KFC! annual revenue for 2022 was $6.842B, a 3.92% increase from
2021.
● KFC! annual revenue for 2021 was $6.584B, a 16.49% increase from
2020.
● KFC! annual revenue for 2020 was $5.652B, a 0.98% increase from
2019
Current and historical p/e ratio for KFC! (KFC) from 2010 to 2023. The price
to earnings ratio is calculated by taking the latest closing price and dividing it
by the most recent earnings per share (EPS) number. The PE ratio is a simple
way to assess whether a stock is over or under valued and is the most widely
used valuation measure. KFC! PE ratio as of September 28, 2023 is 25.48.
CHAPTER V
SUMMARY OF FINDINGS
1. Market Saturation and Expansion: Both KFC and McDonald's have reached
a level of market saturation in their home countries. As a result, international
franchising emerged as a crucial avenue for sustained growth. These global
giants capitalized on opportunities in emerging markets, capitalizing on the
growing middle class and changing consumer preferences.
2. Adaptation to Local Markets: A key finding was the necessity for these to
adapt their menus and marketing strategies to suit local tastes and cultural
norms. McDonald's, for example, introduced vegetarian options in India,
catering to the large vegetarian population, while KFC modified its menu in
China to include traditional Chinese flavors. Successful adaptation was often the
key to thriving in diverse international markets.
5. Competition and Innovation: The study found that intense competition from
local and global players necessitated continuous innovation. KFC and
McDonald's introduced new menu items and marketing campaigns to stay
relevant. They also embraced digitalization to enhance customer experience
through online ordering and delivery services.
CONCLUSION
One of the foremost findings of this study was the paramount importance of
adapting to local tastes and cultural nuances. Both KFC and McDonald's
recognized that a one-size-fits-all approach would not suffice in the global
marketplace. Therefore, they took great strides in customizing their menus to
cater to the unique preferences of each region. McDonald's, for instance,
introduced the "McAloo Tikki" burger in India to cater to the vegetarian
demographic, while KFC offered menu items infused with local flavors in
China. This adaptability showcased a deep respect for local cultures and tastes,
solidifying their presence in these markets.Another salient discovery was the
intricate web of regulatory and legal challenges faced during international
franchising. Navigating the intricacies of international legal systems, varying
intellectual property laws, and differing franchise disclosure requirements
proved to be a formidable task. Both KFC and McDonald's encountered legal
disputes in various markets, which emphasized the importance of having a
robust legal strategy and a deep understanding of local legal frameworks.
WEBLIOGRAPHY:
9. In international franchising, what does the term "master franchisee" refer to?
a) A franchisee who operates multiple locations
b) A franchisee who holds exclusive rights to develop in a specific region or
country
c) A franchisee who specializes in marketing
d) A franchisee who has the highest revenue
10. Which of the following is a common way for franchisors to support their
international franchisees?
a) Offering low-cost franchise fees
b) Providing comprehensive training and support
c) Exerting strict control over all operational decisions
d) Forcing franchisees to follow a standardized menu
11. Which of the following best describes the term "franchise disclosure
document"?
a) A document that discloses the franchisee's financial records
b) A document that outlines the franchisor's financial records
c) A legal document that provides information about the franchise
opportunity
d) A document that details the franchisee's marketing plans
14. What type of international franchise model involves the franchisee owning
and operating multiple locations in different countries?
a) Multi-unit franchise
b) Area development franchise
c) Master franchise
d) Single-unit franchise
16. What is the primary role of the International Franchise Association (IFA)?
a) To promote and protect franchising as a business model
b) To control international franchising operations
c) To provide financial support to international franchisees
d) To regulate franchise fees
17. Which global fast-food chain is known for its strong emphasis on
localization, adapting its menu to suit local tastes and preferences?
a) KFC
b) McDonald's
c) Subway
d) Taco Bell
18. What is the main advantage of international franchising over other modes of
international expansion, such as wholly-owned subsidiaries?
a) Greater control over operations
b) Lower financial risk
c) Faster expansion into new markets
d) Reduced need for local partnerships
19. Which of the following factors is critical for the long-term success of an
international franchise system?
a) Stagnation and resistance to change
b) Limited interaction with local communities
c) Ongoing training and support for franchisees
d) Rigid adherence to a single business model
20. What is the term for the fee paid by the franchisee to the franchisor for the
right to operate under the franchisor's brand?
a) Royalty fee
b) Licensing fee
c) Marketing fee
d) Franchise disclosure fee