1.CFA Dashboard IP is 10.193.219.73 . User can register with HRMS .

2.Teevra Webportal IP is 10.132.37.10 . Target Populatioin is One NOC & Circle/OA/BA Operational
Teams .

3. PMS (Performance Monitoring System) is an in-house SNMP manager designed to monitor the
performance of OLT/BAF in term of their availability and Traffic.

4. SIP Trunks Report: Monitoring of SIP Trunk /Concurrent channel provisioning up to a given date. Is
under ________ Tab (Provisioning Tab of Customer Tab in DIR CFA Dashboard).

5. Bring back Customer Report: Monitoring of cumulative cases of bringing back disconnected
numbers in a given month is under _________ Tab (Provisioning Tab of Customer Tab in DIR CFA
Dashboard).

6. Worst 30 BAs in Cluster (Partner-FMS) is under _______ Tab (Fault Tab under Customer Tab).

7. Toll free Congestion Report is under Traffic Tab .

8. Quarterly TRAI CCRR Report is available under Corporate Monitoring Tab.

9.Daily Appeal,GPMS Stats are available under Corporate Monitoring Tab.

10. GEO-Tagging/Rehabilitation is available under Network elements & Customer fault Tab.

11. IT Pracharak Information is available under e Sales & Marketing .

12. Weekly ERP Sales Report , Daily CBP Payment Report are available under ERP Reports Tab.

13. Digital Adoption Report available in Other Portal Links Tab.

14. Cluster Performance Audit available in Other Portal Links Tab.

15.Targets may be assigned for >= 5 OLTEs per SDCA .

16 .FTTH Online complaint /fault redressal using MyBSNL APP & 18004444.

17. The % Disc/Provision in any month should not generally exceed 18 – 25 % or in worst case
Circle/Zone Average.

18.All staff of GMTD should visit Customers under “GO TO FIELD STRATEGY”.

19. Fault Rate FTTH BB < 2%,ADSL BB <4% ,LL <5%.

20. Fault Clearance within 4 Hrs. (Urban) (%) > 60%

21. Fault Clearance within 6Hrs (Rural) (%) > 50%

22.ALL OFC Faults must be booked in Transnet

23 Exchange earth should be check every 6 months

24 Insta Pay must be promoted aggressively for all franchisee/RD/DSA to purchase C-Top up balance.
It helps in better rotation of money of franchisee

25 Critical BTS (high traffic BTS) must be 100% available, and sufficient power backup and media
redundancy (OFC+ Mini Link) must be provided to critical sites.
26 Sufficient band width preferably 100 Mbps in transmission media may be opened in existing
2G/3G NOKIA/ ZTE BTS.

27 W.e.f. 1st July 2023, change in commission structure has been introduced to improve QoA with
Linkage of Commission with QoA and Volume of Sales.

28 Sancharsoft is Web based SIM Inventory Management Application for management of O&M and
Sales & Distribution Channels.

29 SancharSoft is modular, having role based access control and rights, provides full functionality of
Sales and Distribution Channels.

30 Sales and MIS reports available at intranet WEB SITE for all the circles . CM Related

31 ACTIVE POS COUNT Month-wise is in SALES DASHBOARD .

32 Commission Payment Summary is in Activation Reports .

33 Total Sales report is in Activation Reports .

34 Auction Report is in Activation Reports .

35 Call Set-up Success Rate is defined as the ratio of Established Calls to Call Attempts.

36 (2G)TRAI Guidelines Call Set-up Success Rate (within licensee’s own network) >= 95%

37 SDCCH/ Paging Channel Congestion <1%

38 TCH Congestion < 2%

39 Call Drop Rate <2%

40 Connections with Good Voice Quality > 95%

41 POI Congestion < 0.5 %

42 Post paid Disputed Bills < 0.1% one billing cycle

43 Prepaid Bill Complaints <0.1% in one Quarter

44 Resolution of billing complaints > 98% in 4 weeks 100 % in 6 weeks

45 Successful data transmission download attempts > 80%

46 Successful data transmission upload attempts >75%

47 Average Throughput for Packet data > 75% of the subscribed speed

48 Latency < 250 ms

49 Platinum customers are served through 12 Enterprise Business Platinum units located at
Ahmedabad, Bangalore, Chennai, CN TX North Delhi (EB NCR-I and EB NCR-II), CN TX South, Gurgaon,
Hyderabad, Kolkata, Mumbai, Pune .

50 Platinum Maintained by EB-I of Corporate Office.

51 Gold Customers Maintained by EB-II of Corporate Office

52 MPLS VPN: Wide range of bandwidth options – 64kbps to 10Gbps

54 ILL also known as an Ethernet leased line, dedicated line (No shared Bandwidth), data circuit or
private line.

55 MNS services are available in two SLA types, Gold (99%) & Platinum (99.5%) .

56 SDWAN approach to network connectivity can lower operational costs and improve resource
usage for multisite deployments

57 Multicast groups are identified by a Class D IP address i.e. 224.0.0.0 to 239.255.255.255.

58 BSNL has installed hardware (routers, server, etc.), at IDC Hyderabad & IDC Bengaluru to provide
the ASA services.

59 BSNL has obtained license under Sui – Generis Category for provisioning and operation of
Satellite based Services using Gateway installed in India on 25th August 2014 .

60 Satellite gateway for provisioning of Global Satellite Phone Service (GSPS) was installed and
commissioned at ALTTC Ghaziabad in India in 2017 and the Gateway is integrated with BSNL existing
Mobile Switching Centre (Ericsson make) at Meerut for provisioning of Prepaid and Post-paid Mobile
Satellite based Services named GSPS.

61 BSNL’s GSPS system provides telecommunication services to predominately mobile users through
an enhanced GMR-2 air interface (GMR-2+) over the Inmarsat-4 (I-4) satellite.

62 (GMDSS Service) Global Maritime Distress and Safety System

63 GMDSS service is mandatorily to be provisioned on the ship before sailing in sea.

64 The Inmarsat-C network is a digital network whereby messages containing text, numeric data or
other information are converted to a digital format before being transmitted over the system.

65 Fleet Broadband (FBB) - L-band data service in sea

66 Swift Broadband (SBB) - L-band data service in air

67 Global xpress services are provided in ka ka band.

68 This is pure data service Global Xpress.

69 Global Xpress is provided through I5F4 Satelite

70 Broadband Global Access Network (BGAN) – L band data service in Land .

71 SatC terminal GMDSS

72 IFMC related to Global Xpress

73 BSNL VSAT provided using Ku band (U/L 14 GHz, D/L 11 Ghz)

74 Detailed list of Leased Circuits having 75% bandwidth crossed, is taken from NOC Bangalore on
quarterly basis.

75 CPNE Customer Private Network Establishment

76 EB Group A Circles/Units: Platinum Units - Stage-IV targets >=Rs.300 Crores & Gold Circles
>Rs.110 Crores.
77 Group B Circles/Units: Platinum Units - Stage-IV targets < Rs.300 Crores & Gold Circles <= Rs.110
Crores.

78 Prabal Plus system is aggregating system to reflect the faults booked in different systems.

79 The Transnet Portal is accessible at IP: http://10.192.161.95/t2/

80 ZSMART: Portal for IP-MPLS Network URL: 10.198.208.153:8000/OSS

81 OTN MINI EMS is accessible at IP: http://str.bsnl.co.in:8014/.

82 International Internet Gateway: - BSNL has one International Internet Gateway at Agartala.

83 MTTR (< 4Hrs for urban areas and for < 6hrs for rural areas)

84 Fault rate < 1%

85 CPAN Uptime > 99.2 %

86 CANI Launched by PM 10th AUG 2020 , 1224 Cr , 2312 KM ,1492 CHENNAI – PORTBLAIR,820 km
Unrepeatered segment

87 KLI Kochi to Lakshadweep 1868 KM , 1072 Cr Kochi to Minicoy 438 rest unrepeatered

88 Timely disposal of PG-Cases: No case should be pending for more than 30 days

89 Conduct Telecom Advisory Committee (TAC) meetings twice a year .

90 Conduct consumer awareness meetings once a year per district.

91 Ensure that all legal and arbitration cases have been entered in LIMBS

92 physical verification of each land asset is done every six months.

93 OJAS is an Energy saving project in 2017-18

94 OBOPOBOA is One Building One Power Plant One Battery Bank One Air Condition

95 Physically verify the inventories. 33% of inventory must be verified in a year as per the guidelines
of BSNL HQ, New Delhi.

96 Infra Monitoring System (IMS)

Main Controller Unit (MCU),

DG Controller Unit (DGCU), and

Switch Room Monitoring Unit (SRMU)

97 Financial KPI in BSNL – EBITDA( EBITDA/Total Income ) *100 , Opex ceiling amount ,

(Total Income/Fixed assets without land)*100 ATR for circle , (Trade recievable /Revenue)*100

98 BSNL prepares its financial statements as per Ind AS

99 BSNL is a Debt Listed company, as it has issued Non-Convertible Debentures (NCDs).

100 The timeline for quarterly closure of Accounts is 45 days from the end of every quarter.

101 Budgetary control is the linchpin of financial management.

103 T-Code in SAP to view OPEX Budget: GR55->ZFM1

104 Purchase proposals with better payback period should be prioritized .

105 o. BA heads may mandate their planning & internal finance personnel to get their intranet ID 110
(for internal circulation only) to be mapped for SMS alerts on upload of any circular by MM / PF
/Taxation units of BSNL CO

106 Any item or work available on GeM must necessarily be procured from GeM

107 GFRs and Procurement manuals of MoF are referred as base guiding documents on which BSNL
procurement manual is based.

108 Central Vigilance Commission (CVC) which had issued 72 circulars containing various guidelines
on Public Procurement from time to time and also hosted them on Commission’s website, has
withdrawn them.

109 provisions of Article 299 of the constitution necessitating all government contracts to be
executed in writing by personnel authorized to do so, provisions of the Indian Contract Act 1872, Sale
of Goods Act 1930 and some provisions of similar laws enacted by state governments

110 Outstanding of vendor payments should be monitored through ageing report of Accounts
Payable on weekly basis

111 Invoice processing at BA level is considered complete only when “R” block is removed.

112 BSNL Inventory Tracking System (BITS) needs to have all consignees on-boarded, to facilitate
MIGO (receipt of Goods in ERP) in real time

113 BSNL Inventory Tracking System (BITS) will enable better cash flow by better utilization of Input
Tax credit

114 GST returns filed by the vendors (GSTR-2A) , deposited by the vendor (GSTR-3B)

115 “ZFI_ITC_RECO / All”. auto reconciliation report available in SAP through T-Code

116 In case of non -reporting of invoice in GST returns (GSTR-2A) vendors must be pursued to file
GSTR-1 return for the invoices.

117 Outstanding of GeM procurement is monitored at ministry level, hence it is very important that
after payment is made, the information should be updated on GeM IMMEDIATELY

118 It is also important to be clear that for a reference to delegated financial powers, all limits for
sanction of project estimates are for values excluding tax, and for items related to expenditure,
including tenders, are for values including tax.

119 Each GST invoice must be booked in single SAP document only.

120 reported by the vendors in GST returns but still not booked in SAP “ZFI_ITC_RECO / Un-matched
in 2A”

121 Compliance of IA Paras within one month of receipt of report.

122 Compliance and settlement of C& AG, DAP and F&C audit paras: within n four weeks’ time.
123 In this regard, a pilot project was executed for the implementation of Revenue Assurance in the
Punjab Telecom Circle.

124 Revenue = (Tariff x Traffic) + (FMC x n)

125 Traffic is measured in terms of MOU (minutes of usage).

126 Flash figure and Sub ledger reports are to be analysed on monthly basis

127 Flash figure revenue report and sub-ledger report are prepared on cash basis

128 Our Accounting Standards require to report the revenue on accrual basis which is captured in
Trial Balance

129 Proper reconciliation between sub-ledger reports with Trial balance is done on monthly basis for
correct reporting

130 PROPER UTILIZATION OF CUSTOMER INTERACTION SYSTEM (CIS) MODULE AS A TOOL FOR
IMPROVING COLLECTION EFFICIENCY.

131 Cash collection target is an important IPMS parameter.

132 BA Head needs to ensure that Maximum cases should be submitted in National Lok Adalats at
taluka and lower courts along with District level courts for maximum realization of old Outstanding.

133 Collection efficiency 1st Month : 90 % 2nd Month 94% , 3rd Month : 99 % , 6th Month : 99.80%

134 FMCC (Fraud Management and Control Centre)

135 Principal to Agent basis (P2A) – BharatNet Phase-I, NFS, KLI, CANI BSNL acts as an agent of
Principal (GoI).

136 P2P Bharatnet Phase 2 Asset belongs to BSNL

137 Grant Projects – LWE, BharatNet 4G Saturation Project .Asset Belongs to BSNL.

138 BSNL earns revenue in the form of Administrative Expenses & Establishment Charges (AE & EC).

139 proper use of Oorja portal will certainly help in control and reduction in the expenditure towards
electric charges.

140 Closure of Service Connections which are not feeding any active equipment.

141 ITPC Hyderabad is the Nodal circle for the development and operation of Oorja SAP Integration

142 If Current Meter reading is not in between the DISCOM CMR & OMR MSA_W

143 FAA_W: If Final Approved Amount is beyond1 lakh rupees.

144 CU_W: If Consumed Units (CU) > 100% of Relative % Variation w.r.t last 6 months avg. of CU. ➢
CA_W: If Current Amount Pay (CA) > 100% of Relative % Variation w.r.t last 6 months avg. of CA. ➢
SC_W: If Late Payment Surcharge > 30% of Current Amount Pay may due to unpaid disputed bill. ➢
MI_W: If DISCOM issues more than one Invoice against a site within 25 days will be identified as Site
having Multiple Invoices (MI_W)