This paper must be returned

Word Processing Techniques with the candidate’s work,

otherwise the entry will be
Intermediate void and no result will be
issued.

8975-23-023
(IT-WPT 23)
51059B

Candidate’s name (Block letters please)

Centre no Date

Time allowed: 1 hour 30 minutes

(excluding printing time)

You work as a Word Processor Operator for Pritash Patel,

the Training Manager for Johnson & Matthews Ltd.

Carry out the tasks attached, following any instructions given.

Take care to proof-read and correct any errors. Save your
documents for printing later.

You may carry out the tasks in any order you think
appropriate. However, please collate the printouts in the
correct sequence.

For examiner’s use only

Production Accuracy Format/Layout

© The City and Guilds of London Institute 2005 C1 DM

8975-23-023 (IT-WPT 23) -2- 51059B

TASK 1 (Candidate's Name)

Create the following standard letters today, using the stored paragraphs 1, 2, 3 and 4:
Mrs P Chisenko Mr F Sutcliffe
Flat 29 The Piece House
Parkview House Great Cutting Lane
219 Parkview Road Sandy
CARDIFF Bedfordshire
CF3 8DL BD12 9DD

Paras 1, 2, 4 Paras 1, 3, 4
Please insert: Please insert:
Mrs P. Chisenko Mr F. Sutcliffe
How to write good job descriptions How to write good person specifications
29 June 17 July

1 copy each please, remember to allow for headed paper, leave a top margin of
6.3 cm (2.5").

STANDARD PARAGRAPH 1

Dear @

We have been able to offer a number of successful training seminars to our staff and have
pleasure in confirming your place on the forthcoming seminar, @ on the @.

STANDARD PARAGRAPH 2

You will have already received your briefing pack for this seminar and have contact names of the
key personnel within the Human Resources department.

STANDARD PARAGRAPH 3

You have successfully passed the initial stage of this programme and are now able to progress to
the next stage.

STANDARD PARAGRAPH 4

Should you require any further information please do not hesitate to contact a member of the
Human Resources team.

Yours sincerely

Pritash Patel
Training Manager

C2
 8975-23-023 (IT-WPT 23) -3- 51059B

TASK 2 (Candidate's Name)

Please complete the following document carrying out the amendments given. Change
appointee to candidate wherever it appears in the document. Number the pages and fully
justify the whole document.

Pritash

Serif 16 pt and
JOHNSON & MATTHEWS LTD - HUMAN RESOURCES TEAM
copy to A
Guidance on writing job descriptions and person specifications
CAPS
Drawing up the Person Specification
(See also additional Workshop Notes) Move to B

Leave 1 line space

related
stet The following notes give guidance on drafting a person specification. The associated selection
criteria pro forma may be used for the purpose of developing the person specification and
recording how applicants measure up.

run The Person Specification should be derived from and therefore drawn up after the job description
and before advertising for the post.
on
The criteria set out in it are the only criteria against which the appointee should be assessed at the
trs short listing, test and interview. The criteria must:
The language used should be easily
be justifiable in relation to the job needs understood and avoid jargon. individual
trs
be specific
close not be un necessarily restrictive (for example, in relation to the level and type of qualifications
up required).
delete page break
insert 1 line space
Criteria are categorised as essential or desirable:
Essential criteria are those which a successful appointee must possess, otherwise, they will be
unable to adequately perform the job; inflation of the job requirements (for example, the amount of
previous work experience required) should be avoided.

Desirable criteria are those that may enable the appointee to perform better or require a short
familiarisation period. find it easier to adapt to their role

It is important that the need to travel is stated clearly. Candidates need to be aware of this prior to
making an application for employment.

The Person Specification Knowledge can be derived in a number of ways, for example
education, training or experience. Skills are practical abilities.
You must ensure that skills and knowledge are clearly defined.

Qualifications There are a wide range of qualifications available. For some jobs
a particular qualification is required and for others none are
necessary. If they are essential they should reflect the minimum
basic educational requirements necessary to carry out the job.

C3
8975-23-023 (IT-WPT 23) -4- 51059B

Assessment Procedures We are always able to support the production of assessment

procedures for use with potential candidates. The team in
Personnel Services are able to offer support and guidance on the
use of a range of poss. assessment methods.

Previous Experience CAPS

The type of experience applicants are required to have shd. be specified – however, stating
length of experience required should be used carefully because quality is more important
than length.

Note that experience can sometimes be transferable from one area of work to another, in
wh. case skills may be more important.

OTHER REQUIREMENTS

It may be necy. to specify availability to attend evening meetings or possession of a driving

licence, but you should distinguish between need and convenience & weigh up need against
discriminatory effect.

Remember that for some jobs extensive travel overseas wl. be required and can sometimes
be arranged on an ad-hoc basis.

Further info. relating to the recruitment of staff has bn. produced and is available from
Human Resources.

Draw a single line border

A around this text.

C4
 8975-23-023 (IT-WPT 23) -5- 51059B

TASK 3 (Candidate's Name)

This document has been typed in a hurry. Please check, amend and make the following
alterations. Please print out in landscape with 5 cm (2") left and right margins.
Pritash

centre
and bold
JOB DESCRIPTION AND PERSON SPECIFICATIONS WORKSHOP
You is scheduled to attend the above workshop and we are confident that studying this short brief
will assist you with the workshop

Remember – to help convert your idea into a practical working reality, you will need to
develop a job description and a person specificatoin. This will help you gather all the nesessary
information needed to recrute to the post. It will also help you to identify and clarify any uncertainties
NP and doubts about the new job role and it’s place in the team. Listed below are selections of
# referencebooks, which willl assist you when drafting these documents.

BOOK TITLE AUTHOR ISBN NUMBER PRICE RATING

Writing Job John Fowler 0852978661 £6.99 *****
Descriptions
Recruitment and Gloria Roberts 085296707X £28.99 ***
Selection
Personnel Practice Malcolm Martin and 0852999412 £29.99 ***
Tricia Stevens
Employment Resourcing Mary Corbridge and 0273620276 £31.99 ****
Management Stephen Jackson
A Handbook of Human Michael James 074942564X £24.95 ***
Resources Management
The Employee Simon Taylor 0852928633 £25.99 **
Retention Handbook
Personnel Management Charlotte Chambers 0856879566 £17.99 **
Styles for Recruitment and Tony A Jones
and Retention

Change to 1.5 line spacing & indent

Workshop Training Pre-course Task U/S & italics 1.2 cm (0.5” from left margin

Begin drafting a person specification for a member of your team and bring it along to the
training seminar.

If you have any questions prior to the seminar, contact details are below:

Julia Amesbury Human Resources Manager 0181 223 4848

Pritash Patel Training Manager 0181 223 4849

Jon Demetriou Diversity Manager 0181 223 4850

END OF EXAMINATION

C5