National University
Business Communication
SAMPLE QUIZ #02
MCQ’s
1. What is the primary purpose of managerial communication?
A) To entertain
B) To inform
C) To persuade
D) To confuse
Answer: B) To inform
2. Which communication channel is best suited for conveying sensitive information?
A) Face-to-face
B) Email
C) Social media
D) Phone call
Answer: A) Face-to-face
3. When should you use upward communication in a managerial context?
A) To delegate tasks
B) To report progress
C) To provide feedback
D) Never
Answer: C) To provide feedback
4. Which type of communication is crucial for maintaining employee morale and
motivation?
A) Downward communication
B) Horizontal communication
C) Upward communication
D) External communication
Answer: C) Upward communication
5. What does the "CC" in an email stand for?
A) Carbon Copy
B) Courtesy Copy
C) Confidential Copy
D) Creative Communication
Answer: A) Carbon Copy
6. Which communication barrier involves a lack of common understanding due to
jargon and technical terms?
A) Semantic barrier
B) Physical barrier
C) Emotional barrier
D) Cultural barrier
Answer: A) Semantic barrier
7. In the communication process, what is the role of the receiver?
A) Encoding the message
B) Initiating the communication
C) Decoding the message
D) Creating noise
Answer: C) Decoding the message
8. Which type of communication typically includes newsletters, press releases, and
annual reports?
A) External communication
B) Informal communication
C) Verbal communication
D) Horizontal communication
Answer: A) External communication
9. What is the most critical factor in nonverbal communication?
A) Words
B) Tone of voice
C) Body language
D) Punctuation
Answer: C) Body language
10. Which communication model involves a one-way flow of information from the
sender to the receiver?
A) Linear communication model
B) Interactive communication model
C) Transactional communication model
D) Feedback communication model
Answer: A) Linear communication model
11. Which of the following is NOT a type of nonverbal communication?
A) Paralanguage
B) Proxemics
C) Phonetics
D) Kinesics
Answer: C) Phonetics
12. What does SWOT stand for in the context of communication planning?
A) Strengths, Weaknesses, Opportunities, Threats
B) Subject, Writing, Oratory, Talking
C) Strategic, Witty, Organized, Tactful
D) Simple, Well-structured, Outstanding, Timely
Answer: A) Strengths, Weaknesses, Opportunities, Threats
13. Which communication style places a high value on relationships and emotions?
A) Analytical
B) Expressive
C) Driver
D) Amiable
Answer: D) Amiable
14. Which of the following is an example of asynchronous communication?
A) Face-to-face meeting
B) Video conference
C) Email
D) Phone call
Answer: C) Email
15. What is the primary objective of crisis communication?
A) Covering up mistakes
B) Maintaining transparency
C) Avoiding all communication
D) Shifting blame
Answer: B) Maintaining transparency
16. What is the first step in the communication planning process?
A) Selecting the communication channel
B) Identifying the audience
C) Writing the message
D) Scheduling the communication
Answer: B) Identifying the audience
17. Which of the following is a potential barrier to effective communication in a
diverse workplace?
A) Active listening
B) Cultural sensitivity
C) Stereotyping
D) Inclusive language
Answer: C) Stereotyping
18. In a negotiation, what is the role of active listening?
A) To dominate the conversation
B) To understand the other party's perspective
C) To interrupt frequently
D) To express one's demands forcefully
Answer: B) To understand the other party's perspective
19. Which of the following is an advantage of written communication over verbal
communication?
A) Immediate feedback
B) Non-verbal cues
C) Clarity and documentation
D) Rich emotional expression
Answer: C) Clarity and documentation
20. Which communication approach is focused on empowering employees to make
decisions and solve problems themselves?
A) Top-down communication
B) Autocratic communication
C) Participative communication
D) Directive communication
Answer: C) Participative communication
