CSS NC II

Random
Questions
and Answers
St. Vincent’s College Incorporated
Computer Systems Servicing
February 02, 2022
 If after assembling a brand-new
computer the monitor does not
display any image or character, what
may be the possible causes?

• Check power on switch, check monitor

cable.
What you should do after installing
peripheral devices such as sound
card?

• Install driver
 What should you configure in the
BIOS when you are going to install an
operating system using optical
media?

• Boot Sequence
 You want to set up a dual-boot
scenario between Windows 7 and
Windows Server 2008. How would
you do this?

• Step 1: Partition hard drive

• Step 2: Install Windows 7 first
• Step 3: Then install Windows Server 2008
in the second partitions
What should you do if suddenly there
is a lightning storm that occurs while
assembling a computer?

• Power off the computer and unplug it from

the outlet.
 What should you do if accidentally,
water spilled on the computer which
you are currently using?

• Power off the unit immediately, wipe with

dry cloth the external parts and blow dry to
ensure that internal portions are completely
dry before turning the power on.
 What do you call the computer
software which you configure before
installing the OS?

• Basic Input/Output System (BIOS)

What do you call a bootable disk that
contains a full usable OS?

• Live CD/DVD
 What would you advise to a client
who wants to improve the computer's
built-in video card?

• Buy an internal video card having higher

memory capacity
What kind of cable are you going to
use if you want to network two
computer units only?

• Cross-over cable
Based on rules, what type of network
would you suggest to your client who
wants to network more than 100
computers?

• Client/Server type of network

 What type of screw driver will you
use for small screws usually found in
Compaq and Apple computers?

• Torx Screwdriver
 What type of network would you
recommend if your client has only
few computer units?

• Peer-to-peer network
What would you do if the devices that
you are going to network are far from
each other?

• Use an extender or repeater

 How will you check and what
instrument will you use to determine
whether the power supply is
providing enough voltage output or
not?
• Voltmeter. Measure the output voltage of
the power supply using appropriate setting
on the voltmeter.
 What would you do if you suspect
that the cause of the trouble in the
network is the cable?

• Get a LAN tester and check the cable.

Swap a good or working cable in place with
the suspected cable.
After replacing a good cable, still the
computers cannot connect to each
other, what are the possible causes if
the network is using static IP
addresses?
• The possible causes if the network is using
static IP Addresses are the following:
- Wrong IP address
- Maybe some computers don't belong to
the workgroup
- Wrong subnet mask.
What will you do if a customer wants
to Install an operating system in his
PC but does not have an optical
drive?

• Create a bootable flash disk/flash drive

 After configuring the network
interface card, how are you going to
test the connectivity of your
network?

• Ping each other

 What type of cable will you use to
connect two computers?

• Cross-over cable
 What may be the problem if a
computer does not recognize a
bootable flash drive? What would
you do to resolve this?

• Maybe the BIOS is not properly configured

to boot on the flash drive. Configure the
BIOS to boot on the flash drive.
In order for computers to network,
what are the things you are going to
set or configure?

• Should have the same network address and

subnet mask
Name the two (2) kinds of Linux boot
loader.

• Grand Unified Bootloader (GRUB) and

Linux Loader (LILO)
 What is the term used for software
which is not part of the OS?

• Third-party software/installer
 What allows businesses to define,
manage, access and secure the
resources including files, printer,
people, and applications?

• Directory Services
 What Windows Server 2008 is a
special installation option that
creates a minimal environment for
running only specific server or roles?

• Server Core
 The computer power supply fan is
creating noise. If after inspection you
found out that it is rotating slowly,
what would you do?

• Replace the power supply fan or the supply

unit
What special identity group contains
all authenticated users and domain
guest?

• Everyone
After transferring the computer unit,
the monitor has no more display but
the power indicator is on, what are
the steps that you must do? Name two
causes of the problem.
• Cable, ATX Power Supply on the
motherboard, Graphic Card Steps: Check
the Cable, check the on-board power
supply, check graphic card and then test the
unit.
 What is the minimum amount of
storage space required for the Active
Directory installation files?

• 200MB
What do you call the group that you
cannot manually modify or view its
membership?

• Special Identity Group

 What may be the problem if the
shared folder could not be accessed?
What will you do to resolve the
problem?

• Maybe the computer does not belong to the

network. Check the network address
portion and the workgroup.
What do you call a bootable disk that
contains a full usable OS?

• Live CD/DVD
 Aside from installing anti-virus
software, how can you protect our
server from viruses?

• Install firewall, install updates

 If one of the users forgot his/her
password, how are you going to
change the password? Enumerate the
steps in resetting a password using
GUI.
• Reset the password, Login as administrator.
Click Start, right click My Computer, and then
click Manage. Click Local Users and groups,
double click Users folder, select and right click
the username, select reset password.
How would you avoid power supply
overloading?

• Be sure to buy a power supply that has its

proper wattage rating. For computers
having plenty of peripherals, it is
recommended to have a higher wattage
rating power supply (e.g., 1000 watts)
What are you going to do to access a
server located far from the client
computer which you are
troubleshooting?

• Remotely access the server using Remote

Desktop application
 What should you do if you want to
transfer file/files into another
computer? How do you share a folder
named TESDA in DRIVE C?

• Create a folder using windows explorer.

Right click the folder and click Sharing and
Security
 What may be the reason why you
cannot access and connect to other
computers remotely? How would you
resolve the problem?

• Maybe the computer has no password.

Assign a password to that computer.
 What are the possible causes if the
printer is not responding?

• The printer driver might be corrupted.

• The printer might have a lot of printing jobs.
• The printer’s cable may not be connected
properly.
• The printer is not installed.
• The printer is turned off.
After installing an anti-virus to your
network, you cannot connect to
other computers, what could be the
possible cause of it?

• Possibly, the anti-virus is blocking the

network access. You have to configure the
anti-virus so as to not to block network
access.
 After logging, you noticed that you
cannot change the IP address of other
users, what could be the possible
cause?

• The password or account is not an

administrator account.
 What are the possible causes if the
computer system does not boot?

• There is no Operating System.

• The Serial Advanced Technology
Attachment (SATA) Cable may not be
connected or may be defective.
• There is no power supply connected.
• There is no hard disk.
 What policies are you going to
suggest to secure your server?

• Use anti-virus software, prohibit

downloading unless authorized by the
Administrator, Restrict administrative
access.
What would you suggest in order to
come up with a strong admin
password?

• Use alphanumeric password – combination

of alphabetic, numeric, uppercase,
lowercase including special characters like
*, ?, etc.
In the absence of an internal/external
optical drive, can you install an OS?

• In the absence of an internal/external optical

drive, you can install an OS by creating a
portable installer using a flash drive. Example,
using a third-party software (like RUFUS) that
will create a portable installer.
 As an Administrator and security
precaution, what type of account will
you see in performing ordinary
tasks?

• Power user account. Limit the use of

administrator account
 What may be the causes why the
computer displays a black screen and
produces no beeps when power is
turned on? What should you do to
correct the situation?
• The probable cause must be the RAM. Turn off
the computer, unplug it, remove the cover, and
remove the card. Then take a plain old pencil
eraser and rub it over the contacts on the part of
the card that fits into the slot.
• Replace the memory.
• Check the cables if they are connected properly.
 If one of the users forgot his/her
password, how are you going to
change the password? Enumerate the
steps in resetting a password using
GUI.
• Reset the password. Login as administrator.
Click Start, right click Computer, then
Manage, properties. Click local Users and
groups, double click Users folder, right
click its username, and select Set Password.
How would you avoid overheating of
devices such as CPU, or any other
devices that produces more heat?

• Provide the computer proper ventilation or

just cleaning or removing the dust from the
fans, dust can slow down the moving
rotation of fans.
If RAM is not the cause, what may be
the other cause and what should you
do to solve the problem?

• The other probable cause maybe the video card.

Again, turn off the computer, unplug it, remove
the cover, and remove the card. Then take a
plain old pencil eraser and rub it over the
contacts on the part of the card that fits into the
slot.
 Commonly used type of cable

• 568B
 It refers to user’s login name.

• SAM Account
What are the possible causes that a
computer does not produce sound?

• Driver not installed

• Audio cables are disconnected
• Damage speaker
 Does the server will automatically
lock when using remote desktop
application?

• Yes