SIS Web Administration

Dealer SIS Web

Customer Parts and Service SIS Web
Customer Parts Only SIS Web
Profile & User Maintenance
 Dealer SIS Web
Dealer Order – order subscription
Dealer Profile Administration – set up dealer
profiles for use in dealer user administration
Dealer User Administration – set up dealer user
account

Back to main menu

 Order Dealer SIS Web Subscription

Dealers that do not subscribe to the Service

Software Site License, order one RWEB9000 from
Media Logistics for each dealer user account
desired.
No order needed for dealers that subscribe to the
Service Software Site License user subscription
DVDN0002.

Back to Dealer SIS Web

 Dealer Profile Administration
Enter administration
web page URL. https://sis.cat.com/sisweb/sisweb/sis_user/sis_dmain.jsp

Enter CWS ID and

password in Login
ID and Password
boxes.

Enter dealer code and

password in Dealer Code
and Password boxes. (upper
case)
Profiles can be set up and
assigned to multiple users.
Select Profile Maintenance.
Click OK.

Four options appear.

To add a new profile,
select Add Profile.
Click OK.
A Profile ID is automatically assigned. Enter a name for the profile in the
Profile Description box. This description will appear by the ID # for
reference during user setup.
If all product families and prefixes are desired for the profile, select the
check box to enable automatic addition of new serial number prefixes
to this profile in the future. NOTE: Do not select checkbox if product
family viewing will be limited. If checked, ALL new product prefixes,
regardless of product families initially chosen for profile, will be added to
the profile as they are added to SIS Web.
If all information types should automatically be added to a users profile,
select the check box to enable automatic addition of all new
information types to this profile in the future. NOTE: Do not select the
checkbox if information type viewing will be limited. If checked, ALL
new product prefixes, regardless of security level of the information, will
be added to the profile as they are added to SIS Web.
Select the product
families to be accessed
from the Product Family
box.
Click the All button to
select all products (as in
this example);
or hold the
Ctrl key and click
only on desired product
families.

Click the OK button.

Select the sales model
serial number prefixes to
be accessed from the
Sales Model and SNP
box.
To limit access to
specific serial number
prefixes, hold the Ctrl
key while selecting
desired prefixes; or to
select all serial number
prefixes, click the first
serial number in the list,
scroll to the bottom of the
list, press the Shift key
and click the last serial
number in the list (as in
this example).
Select the information
to be accessed from the
Information Type box.
Click the All button to
select all information
types (as in this
example); or select
desired information
types while holding the
Ctrl key.
Click the Save button to
save the profile.
Dialog box will appear
to confirm addition of
the new profile. Click
the OK button.

Dialog box will appear

to confirm the successful
addition of the new
profile. Click the OK
button.

Back to Dealer SIS Web

 Dealer User Administration
Enter administration
https://sis.cat.com/sisweb/sisweb/sis_user/sis_dmain.jsp
web page URL.

Enter CWS ID and

password in Login
ID and Password
boxes.

Enter dealer code and

password in Dealer Code
and Password boxes.
Select User Administration.
Click the OK button.

Select Add User from User

Options.
Click the OK button.
Enter the user’s CWS
ID in the User ID box.
Enter the user’s name
in the Real Name box.
Enter the user’s job
description in the Job
Description box.
Select R Regular
Users from the User
Type drop down box.
Select Advanced user
viewing preference
from Interface options.
Select desired user
profile from selections
in Profile drop down
box.
Click Save button.
Click the Save
button to add
the user.
Dialog box
will appear to
confirm
addition of the
new user.
Click the OK
button.

Dialog box will appear

to confirm the successful
addition of the new user.
Click the OK button.
 Dealer (Regular) User Main Screen - Advanced Interface

All Access
Methods –
Product ID
All Highlights
Required
links
access methods
automatically
automatically
available
available

All web links

visible under Advanced Full
Additional Text Search &
Service Media Search
Information. automatically
Access to available.
websites Availability of
controlled by all other access
CWS. methods
determined by
user profile.

Back to Dealer SIS Web

 Customer Parts & Service SIS Web
Customer Order – order desired customer
subscription
Customer Profile Administration – set up
customer profiles for use in customer user
administration
Customer User Administration – set up customer
account

Back to main menu

 Order Customer SIS Web Subscription
1. If Numerical Parts Record (NPR) access is not required by
customer, skip to step 2. If NPR access is required:
a. NACD Dealer SIS Coordinator:
• Processes the Customer SIS agreement
• Orders CNPR9000 (no charge) from Media Logistics
• Go to step 2
b. APD, EAME & LACD Dealer SIS Coordinator:
• Orders CNPR9000 (no charge) from Media Logistics
• Receives Customer SIS agreement from Cat Intellectual Property
• Processes the Customer SIS agreement
• Go to step 2
2. Dealers with a Service Software License (DVDN0002) may set up
an unlimited number Customer SIS Web accounts. There is no
subscription to order. Dealers without a Service Software License
should order Customer SIS Web Single User Access (CWEB9000)
through Media Logistics.

Back to Customer Parts & Service SIS Web

 Customer Profile Administration
Enter administration
https://sis.cat.com/sisweb/sisweb/sis_user/sis_dmain.jsp
web page URL.

Enter CWS ID and

password in Login
ID and Password
boxes.

Enter dealer code and

password in Dealer Code
and Password boxes. (upper
case)
Profiles can be set up and
assigned to multiple users.
Select Profile Maintenance.
Click the OK button.

Four options appear.

To add a new profile,
select Add Profile.
Click the OK button.
A Profile ID is automatically assigned. Enter a name for the profile in the
Profile Description box. This description will appear by the ID # for reference
during user setup.
If all product families and prefixes are desired for the profile, select the check
box to enable automatic addition of new serial number prefixes to this profile in
the future. NOTE: Do not select checkbox if product family viewing will be
limited. If checked, ALL new product prefixes, regardless of product families
initially chosen for profile, will be added to the profile as they are added to SIS
Web. The automatically add new information types box should not be
checked.
Select the product
families to be accessed
from the Product Family
box.
Click the All button to
select all products;
or hold the
Ctrl key and click
only on desired product
families (as in this
example). NOTE:
checkbox is not selected
when product family
access is limited.

Click the OK button.

Select the sales model
serial number prefixes to
be accessed from the
Sales Model and SNP
box.
To select all serial
number prefixes, click
the first serial number in
the list, scroll to the
bottom of the list, hold
the Shift key and click
the last serial number in
the list; or to limit access
to specific serial number
prefixes, hold the Ctrl
key while selecting
desired prefixes (as in
this example).
Select the information to be accessed
from the Information Type box.
Select desired information types
while holding the Ctrl key.
NOTE: Do not select All button. Do
not select the following information
for customer profiles:
•Bench Test Procedures
•Caterpillar Certified Rebuild
•Contamination Control Guidelines
•Custom Hydraulic Service
•Dealer Similar Parts
•ECM Replacement Files
•Flash Files
•Guidelines for Reusable Parts & Salvage Operation
•Information Release Memo
•Injector Trim Files
•Remanufactured Injector Trim
•Repair Option Builder/CSA Info
•Service Letters (any type)
•Shop Review
•SIS Parts Data (Proof)
•Technical Information Bulletins
•Undercarriage Reconditioning Bulletin
Select NPR only for profiles to be
used for customers with a fully
executed SIS copyright agreement.
Click the Save button to
save the profile.
Dialog box will appear
to confirm addition of
the new profile. Click
the OK button.

Dialog box will appear

to confirm the successful
addition of the new
profile. Click the OK
button.

Back to Customer Parts & Service SIS Web

 Customer User Administration
Enter administration
https://sis.cat.com/sisweb/sisweb/sis_user/sis_dmain.jsp
web page URL.

Enter CWS ID and

password in Login
ID and Password
boxes.

Enter dealer code and

password in Dealer Code
and Password boxes.
Select User Administration.
Click the OK button.

Select Add User from User

Options.
Click the OK button.
Enter the user’s CWS
ID in the User ID box.
Enter the user’s name
in the Real Name box.
Enter the user’s job
description in the Job
Description box.
Select C Customers
from the User Type
drop down box.
Select Advanced user
viewing preference
from Interface options.
Select desired user
profile from selections
in Profile drop down
box.
Click Save button.

Dialog box will appear

to confirm the successful
addition of the new user.
Click the OK button.
 Customer User Main Screen - Advanced Interface

All Access
Methods –
All Highlights Product ID
links Required
automatically access methods
available automatically
available

Tools and Shop Advanced Full

Products Guide Text Search &
is the only web Media Search
link visible under automatically
Additional available.
Service Availability of
Information. all other access
Access to website methods
controlled by determined by
CWS. user profile.

Back to Customer Parts & Service SIS Web

 Customer Parts Only SIS Web via
Dealer Storefront

Customer Parts Only Profile Administration –

set up parts only profiles for use in customer user
administration
Customer Parts Only User Administration – set
up customer account

Back to main menu

 Parts Only Customer Profile Administration
Enter administration
https://sis.cat.com/sisweb/sisweb/sis_user/sis_dmain.jsp
web page URL.

Enter CWS ID and

password in Login
ID and Password
boxes.

Enter dealer code and

password in Dealer Code
and Password boxes.
Profiles can be set up and
assigned to multiple users.
Select Profile Maintenance.

Four options appear.

To add a new profile,
select Add Profile.
A Profile ID is automatically assigned. Enter a name for the profile in the Profile
Description box. This description will appear by the ID # for reference during
user setup.
Select the check box to automatically add all new serial number prefixes for all
products to profile. NOTE: if box is checked, all new product prefixes, regardless
of products initially chosen for profile, will be added to the profile in the future.
Do not check box unless access to All Product Families and All Sales Models is
desired. The automatically select all information types box should not be
selected.
Select the product
families to be accessed
from the Product Family
box.
Click the All button to
select all products (as in
this example);
or hold the
Ctrl key and click
only on desired product
families

Click the OK button.

Select the sales model
serial number prefixes to
be accessed from the
Sales Model and SNP
box.
To select all serial
number prefixes (as in
this example), click the
first serial number in the
list, scroll to the bottom
of the list, hold the Shift
key and click the last
serial number in the list;
or to limit access to
specific serial number
prefixes, hold the Ctrl
key while selecting
desired prefixes.
Scroll down information
types in the Information
Type box. Select Parts
Identification, Kits
Information, and Safety
information types only.
NOTE: Do not select
any other information
type. Do not click All
button.
Click the Save button to
save the profile.
Dialog box will appear
to confirm addition of
the new profile. Click
the OK button.
Dialog box will appear
to confirm the successful
addition of the new
profile. Click the OK
button.

Back to Customer Parts Only SIS Web

 Customer Parts Only User Administration
Enter administration
https://sis.cat.com/sisweb/sisweb/sis_user/sis_dmain.jsp
web page URL.

Enter CWS ID and

password in Login
ID and Password
boxes.

Enter dealer code and

password in Dealer Code
and Password boxes.
Select User Administration.
Click the OK button.

Select Add User from User

Options.
Click the OK button.
Enter the user’s CWS
ID in the User ID box.
Enter the user’s name
in the Real Name box.
Enter the user’s job
description in the Job
Description box.
Select P Parts
Ordering Customers
from the User Type
drop down box.
Select Simplified user
viewing preference
from Interface options.
Select desired parts
only profile, from
those within Profile
drop down box.
NOTE: Select a
profile that contains
Parts Identification
information only. Do
not select a profile that
includes additional
information types.
Click Save button.
Dialog box
will appear to
confirm
addition of the
new user.
Click the OK
button.

Dialog box will appear

to confirm the successful
addition of the new user.
Click the OK button.
Parts Only Customer User Main Screen
Simplified Interface Only

Back to Customer Parts Only SIS Web

 Profile & User Maintenance
All actions require initial three step login procedure:
1. Enter administration https://sis.cat.com/sisweb/sisweb/sis_user/sis_dmain.jsp
web page URL

2. Enter CWS ID & Password

3. Enter Dealer Code & Password

Update a Profile
View a Profile
Delete a Profile
Update a User Account
View a User Account
Delete a User Account Back to Main Menu
 Update a Profile

Select Profile Maintenance.

Four options appear.

To view available
profiles, select Update
Profile.
Select the profile to
update. Click OK

Profile details are

displayed.
Update the profile
as desired. All
users with this
profile will be
affected by
changes. Options:
•Change the Profile
Description
•Select the
checkbox to
automatically add
all new prefixes to
the profile
•Change the
Product Family When changes are complete, click OK button
•Change the Sales then click Save button.
Model and SNP
•Change the
Information Types
Select OK to update
profile.

Select OK.

Back To Profile & User Maintenance

 View a Profile

Select Profile Maintenance.

Four options appear.

To view available
profiles, select View
Profile.
Select the profile to
view. Click OK

Profile details are

displayed.

Back To Profile & User Maintenance

 Delete a Profile
Select Profile Maintenance.

Four options appear.

To select from available
profiles, select Delete
Profile.
Select the profile to
be deleted. Click
OK

Select OK to delete
the profile.
NOTE: Deleting a
profile will disable
SIS Web access for
all users with that
profile.
Select OK.

Back To Profile & User Maintenance

 Update a User
Select User Administration.
Click OK.

Four options appear.

Select Update User.
Click OK.
Enter the User ID
and click Submit
button or click on
View User List link
to view a list of all
users. Click on the
hyperlinked user
type to update the
desired user.

User details are

displayed. Make
changes to fields as
desired. Click OK
button.
Click OK.

Click OK.

Back To Profile & User Maintenance

 View a User
Select User Administration.

Four options appear.

To view user details,
select View User.
Enter the User ID
and click Submit
button or click the
View User List link
to view a list of all
users. Click on the
hyperlinked user
type to view the
desired user.

User details are

displayed.

Back To Profile & User Maintenance

 Delete a User

Select User Administration.

Click OK.

Four options appear.

Select Delete User.
Click OK.
Enter the User ID
and click Submit
button or click the
View User List link
to view a list of all
users. Click on the
hyperlinked user
type to delete the
desired user.

Select OK to delete
the user.
Select OK.

Non-Service Software Licensed

(DVDN0002) Dealers Only: Caterpillar Media Logistics Subscriptions
If the cancelled user was either 800-566-7782 (North America only)
a Dealer SIS Web Single User 309-266-0940
subscriber or a Customer SIS Monday – Friday, 7:30 am – 4:00 pm CST
Web Single User subscriber,
contact a Media Logistics
Subscription Analyst to cancel
the subscription. Annual
subscriptions are automatically
renewed and invoiced in Back To Profile & User Maintenance
January unless cancelled.