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bizhub C658/C558/C458/C368/C308/C258 K TROUBLESHOOTING > 2. MALFUNCTION CODE

2. MALFUNCTION CODE
2.1 Display procedure
• The machine’s CPU performs a self-diagnostics function that, on detecting a malfunction, gives the corresponding warning code and
maintenance call mark on the control panel.
• Touching the maintenance call mark will display the corresponding warning code on the state confirm screen.

2.2 List of the malfunction code

• If an image stabilization or scanner fault occurs, the corresponding warning code appears.
Malfunction code Contents
S-1 CCD gain adjustment failure
S-2 CIS gain adjustment failure * 1
D-1 Split line detect (front side)
D-3 Split line detect (back side) * 1
P-5 IDC sensor/Fr failure
P-28 IDC sensor/Rr failure
P-6 Drum/Development unit (C) failure
P-7 Drum/Development unit (M) failure
P-8 Drum/Development unit (Y) failure
P-9 Drum/Development unit (K) failure
P-14 Skew correction trouble
P-21 Color regist test pattern failure
P-22 Color regist adjust failure
P-27 Secondary transfer ATVC failure
P-32 Heating roller temperature sensor1 temperature detection failure *2
P-33 LD malfunction
• *1: bizhub C368/C308/C258: When DF-704 is installed, bizhub C658/C558/C458
• *2: bizhub C658/C558

2.3 S-1
2.3.1 Contents
Malfunction type CCD gain adjustment failure
Malfunction code S-1
Malfunction detection timing It is detected that the CCD clamp gain adjustment value is faulty.
Relevant parts • LED exposure unit
• Scanner drive board (SCDB)
• CCD board (CCDB)
• MFP board (MFPB)

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2.3.2 Procedure
1. Correct the harness connection between CCDB CN3-MFPB CN1 if faulty.
2. Check for possible extraneous light and correct as necessary.
3. Clean the lens, mirrors, CCD surface, and shading sheet if dirty.
4. Correct reflective mirror of the scanner if faulty, or change scanner mirror.
5. Replace the CCD unit. (bizhub C368/C308/C258 / bizhub C658/C558/C458)
6. Replace SCDB. (bizhub C368/C308/C258 / bizhub C658/C558/C458)
7. Replace MFPB. (bizhub C368/C308/C258 / bizhub C658/C558/C458)

2.4 S-2
2.4.1 Contents
Malfunction type CIS gain adjustment failure (bizhub C368/C308/C258: When DF-704 is installed, bizhub C658/C558/C458)
Malfunction code S-2
Malfunction detection timing It is detected that the CIS clamp gain adjustment value is faulty.
Relevant parts • CIS module (CIS)
• Dual scan image processing board (DSIPB)
• MFP board (MFPB)

2.4.2 Procedure
1. Correct the harness connection between CIS and DSIPB if faulty.
2. Correct the harness connection between DSIPB CN01-MFPB CN22 if faulty.
3. Check for possible extraneous light and correct as necessary.
4. Wipe clean the back side scanning glass surface and shading sheet.
5. Replace CIS. (bizhub C368/C308/C258 / bizhub C658/C558/C458)
6. Replace DSIPB. (bizhub C368/C308/C258 / bizhub C658/C558/C458)
7. Replace MFPB. (bizhub C368/C308/C258 / bizhub C658/C558/C458)

2.5 D-1 (bizhub C368/C308/C258)

2.5.1 Contents
Malfunction type Split line detect (front side)
Malfunction code D-1
Malfunction detection timing • While recovering from the power save mode or when the main power switch and power key are ON, it
detects whether or not stain exist at the document reading glass when the DF is closed. This warning will
be displayed if the original is set to DF when stain exist.
• The thin line detection level and the warning display can be changed by [Service Mode] -> [System 2] ->
[ADF Scan Glass Contamin. Set.] -> [Front Side].
Relevant parts <When DF-629 is • Glass cleaning motor (M4)
installed> • Document reading glass cleaning sensor (PS12)
• DF control board (DFCB)
<When DF-704 is • Document reading glass cleaning motor (M6)
installed> • Document reading glass cleaning sensor (PS13)
• DF control board (DFCB)

2.5.2 Procedure
When DF-629 is installed
1. Wipe clean the document reading glass surface.
2. Check the glass cleaning roller unit for proper installation and correct if necessary.
Clean the glass cleaning roller unit if dirty.
3. Select [Service Mode] -> [System 2] ->[ADF Scan Glass Contamin. Set.] -> [Front Side], and change the setting.
4. Check the DFCB connector for proper connection and correct as necessary.
5. M4 operation check.
6. Replace the glass cleaning roller unit.
7. Replace DFCB.
When DF-704 is installed
1. Wipe clean the document reading glass surface.
2. Check the front side glass cleaning roller unit for proper installation and correct if necessary.
Clean the front side glass cleaning roller unit if dirty.
3. Select [Service Mode] -> [System 2] ->[ADF Scan Glass Contamin. Set.] -> [Front Side], and change the setting.
4. Check the DFCB connector for proper connection and correct as necessary.
5. M6 operation check
6. Replace the front side glass cleaning roller unit.
7. Replace DFCB.

2.6 D-1 (bizhub C658/C558/C458)

2.6.1 Contents
Malfunction type Split line detect (front side)
Malfunction code D-1

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Malfunction detection timing • While recovering from the power save mode or when the main power switch and power key are ON, it
detects whether or not stain exist at the document reading glass when the dual scan document feeder is
closed. This warning will be displayed if the original is set to the reverse automatic document feeder
when stain exist.
• The thin line detection level and the warning display can be changed by [Service Mode] -> [System 2] ->
[ADF Scan Glass Contamin. Set.] -> [Front Side].
Relevant parts • Front side cleaning motor (M8)
• Front side cleaning home sensor (PS18)
• DF control board (DFCB)

2.6.2 Procedure
1. Wipe clean the document reading glass surface.
2. Check the front side glass cleaning roller unit for proper installation and correct if necessary. Clean the front side glass cleaning roller unit if
dirty.
3. Select [Service Mode] -> [System 2] ->[ADF Scan Glass Contamin. Set.] -> [Front Side], and change the setting.
4. Check the DFCB connector for proper connection and correct as necessary.
5. M8 operation check
6. Replace the front side glass cleaning roller unit.
7. Replace DFCB.

2.7 D-3
2.7.1 Contents
Malfunction type Split line detect (back side) (bizhub C368/C308/C258: When DF-704 is installed, bizhub C658/C558/C458)
Malfunction code D-3
Malfunction detection timing • While recovering from the power save mode or when the main power switch and power key are ON, it
detects whether or not stain exist at the back side original scanning section (CIS) when the DF is closed.
This warning will be displayed if the original is set to DF when stain exist.
• The thin line detection level and the warning display can be changed by [Service Mode] -> [System 2] ->
[ADF Scan Glass Contamin. Set.] -> [Back Side].
Relevant parts • CIS module (CIS)
• bizhub C368/C308/C258: CIS power supply (CISPU)
• bizhub C658/C558/C458: DF power supply (DFPU)
• Dual scan image processing board (DSIPB)

2.7.2 Procedure
1. Wipe clean the CIS glass surface.
2. Check the back side glass cleaning roller unit for proper installation and correct if necessary. Clean the back side glass cleaning roller unit if
dirty.
3. If there is a problem in the CIS module connection, correct the faulty connection.
4. Replace CIS. (bizhub C368/C308/C258 / bizhub C658/C558/C458)
5. Replace CISPU.
6. Replace DCPU.
7. Replace DSIPB. (bizhub C368/C308/C258 / bizhub C658/C558/C458)

2.8 P-5, P-28

2.8.1 Contents
Malfunction type IDC sensor/Fr failure, IDC sensor/Rr failure
Malfunction code P-5, P-28
Malfunction detection timing • During IDC sensor light intensity correction, output voltage detected for all eight sample patterns are 3.35
V or more.
• During IDC sensor light intensity correction, sensor output voltage for light intensity selected after the
correction is under 0.7 V.
• During IDC base surface detective control, sensor output voltage detected is under 0.7 V or over 3.35V.
• During image stabilization (gamma correction control), detected output value for IDC sensor did not go
below threshold (half the value of what is detected by IDC sensor on the belt surface) for three
consecutive times (position of the pattern end is not detected).
• During image stabilization (gamma correction control), sensor’s output value of each color for hyper 0
gradation after the primary approximation is half the detection level on the belt surface or under.
Relevant parts • IDC sensor/Fr (IDCS/Fr)
• IDC sensor/Rr (IDCS/Rr)
• IDC sensor shutter solenoid (SD2)
• High voltage unit (HV)
• Transfer belt unit

2.8.2 Procedure
1. Wipe clean the surface of the transfer belt with a soft cloth, if it is dirty.
2. Replace the transfer belt unit if the transfer belt is damaged. (bizhub C368/C308/C258 / bizhub C658/C558/C458)
3. Reinstall or reconnect IDCS/Fr assy or IDCS/Rr assy, sensor shutter or connector, if it is installed or connected improperly.
4. Clean IDCS/Fr or IDCS/Rr if it is dirty.
5. Check the HV connector for proper connection and correct as necessary.
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6. SD2 operation check.

7. Open/close the front door, run an image stabilization sequence, and select [State Confirmation] -> [Level History 1] to check the IDC value.
IDC1: IDCS/Fr
IDC2: IDCS/Rr
If the value is 1.0 V or less, replace IDCS/Fr or IDCS/Rr.
8. Replace MFPB. (bizhub C368/C308/C258 / bizhub C658/C558/C458)

2.9 P-6, P-7, P-8, P-9

2.9.1 Contents
Malfunction type Drum/Development unit (C) failure, Drum/Development unit (M) failure, Drum/Development unit (Y) failure,
Drum/Development unit (K) failure
Malfunction code P-6, P-7, P-8, P-9
Malfunction detection timing • All density readings taken from the density pattern produced on the transfer belt are 1.0 g/m2 (IDC sensor
photo receiver output) or less during max. density adjustment (Vg/Vdc adjustment).
• All density readings taken from the density pattern produced on the transfer belt are 5.0 g/m2 (IDC sensor
photo receiver output) and more during max. density adjustment (Vg/Vdc adjustment).
Relevant parts • Drum unit/Y,M,C,K
• Developing unit/Y,M,C,K
• IDC sensor/Fr (IDCS/Fr)
• IDC sensor/Rr (IDCS/Rr)
• IDC sensor shutter solenoid (SD2)
• MFP board (MFPB)
• High voltage unit (HV)
• Transfer belt unit

2.9.2 Procedure
1. Select [Imaging Process Adjustment] -> [Max Image Density Adj] and, if the setting value is negative, readjust.
2. Check the drive transmission portion of the drum/developing unit and correct as necessary.
3. Clean the IDC sensor/Fr (IDCS/Fr) or IDC sensor/Rr (IDCS/Rr) window if dirty.
4. Clean the contact of the drum/developing unit connector if dirty.
5. Check the HV connector for proper connection and correct as necessary.
6. SD2 operation check.
7. Replace the drum unit. (bizhub C368/C308/C258 / bizhub C658/C558/C458)
8. Replace the developing unit. (bizhub C368/C308/C258 / bizhub C658/C558/C458)
9. Replace the transfer belt unit. (bizhub C368/C308/C258 / bizhub C658/C558/C458)
10. Replace HV. (bizhub C368/C308/C258 / bizhub C658/C558/C458)
11. Replace MFPB. (bizhub C368/C308/C258 / bizhub C658/C558/C458)

2.10 P-14
2.10.1 Contents
Malfunction type Skew correction trouble
Malfunction code P-14
Malfunction detection timing The difference between the skew default position setting value and the cumulative amount of skew
adjustment values goes over the predetermined value.
Relevant parts • IDC sensor/Fr (IDCS/Fr)
• IDC sensor/Rr (IDCS/Rr)
• Drum unit/Y,M,C,K
• PH relay board (PHRYB)
• Front side board (FRB)
• MFP board (MFPB)
• PH unit

2.10.2 Procedure
1. Check the drive transmission portion of the drum unit and correct as necessary.
2. Clean the contact of the drum unit connector if dirty.
3. Reinstall or reconnect IDCS/Fr assy or IDCS/Rr assy, sensor shutter or connector, if it is installed or connected improperly.
4. Clean IDCS/Fr or IDCS/Rr if it is dirty.
5. Check the FRB connector for proper connection and correct as necessary.
6. Check the PHRYB connector for proper connection and correct as necessary.
7. Check the connectors of the MFPB for proper connection and correct as necessary.
8. FRB fuse conduction check.
9. Replace FRB.
10. Replace IDCS/Fr assy or IDCS/Rr assy.
11. Replace the drum unit. (bizhub C368/C308/C258 / bizhub C658/C558/C458)
12. Replace the PH unit. (bizhub C368/C308/C258 / bizhub C658/C558/C458)
13. Replace PHRYB. (bizhub C368/C308/C258 / bizhub C658/C558/C458)
14. Replace MFPB. (bizhub C368/C308/C258 / bizhub C658/C558/C458)
NOTE
▪ After the PH unit is replaced, reset the skew default position for each color in [Service Mode] -> [Machine] -> [Print Head Skew
Adj.] -> [Print Head Skew Adj.]

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▪ When this alert code is displayed, according to the list, take actions to address the problem. After the problem is resolved, select
[Service Mode] -> [Machine] -> [Print Head Skew Adj.] -> [Print Head Skew Reset] and perform the skew adjustment reset.

2.11 P-21
2.11.1 Contents
Malfunction type Color regist test pattern failure
Malfunction code P-21
Malfunction detection timing • During pre-pattern detection, pre-pattern edge (start/ end point of effective area) is not detected within
the pre-pattern search area.
• During detection of regist pattern at vertical/horizontal direction, pattern edge (start/end point of effective
area) is not detected within the pattern search area of each unit.
Relevant parts • Transfer belt unit
• PH unit
• IDC sensor shutter solenoid (SD2)
• Front side board (FRB)
• MFP board (MFPB)

2.11.2 Procedure
1. Wipe clean the surface of the transfer belt with a soft cloth, if it is dirty.
2. Replace the transfer belt unit if the transfer belt is damaged. (bizhub C368/C308/C258 / bizhub C658/C558/C458)
3. SD2 operation check.
4. Replace the PH unit. (bizhub C368/C308/C258 / bizhub C658/C558/C458)
5. Replace FRB. (bizhub C368/C308/C258 / bizhub C658/C558/C458)
6. Replace MFPB. (bizhub C368/C308/C258 / bizhub C658/C558/C458)

2.12 P-22
2.12.1 Contents
Malfunction type Color regist adjust failure
Malfunction code P-22
Malfunction detection timing • The gap between maximum and minimum value of deviations among each color (the values before
averaging) is over the predetermined value.
• Average deviation exceeds the predetermined value.
• In case the final value of the deviation after stabilization exceeds the predetermined value, it is regarded
as failure even if the average deviation is within tolerance.
Relevant parts • IDC sensor/Fr (IDCS/Fr)
• IDC sensor/Rr (IDCS/Rr)
• IDC sensor shutter solenoid (SD2)
• Front side board (FRB)
• MFP board (MFPB)

2.12.2 Procedure
1. Slide out the drum/developing unit and reinstall it in position.
2. Reinstall or reconnect IDCS/Fr assy or IDCS/Rr assy if it is installed or connected improperly.
3. Check the vertical transport guide for installed position and correct as necessary.
4. SD2 operation check.
5. Replace FRB. (bizhub C368/C308/C258 / bizhub C658/C558/C458)
6. Replace MFPB. (bizhub C368/C308/C258 / bizhub C658/C558/C458)

2.13 P-27
2.13.1 Contents
Malfunction type Secondary transfer ATVC failure
Malfunction code P-27
Malfunction detection timing An abnormal average value is detected during an adjustment of the second transfer ATVC value.
Relevant parts • High voltage unit (HV)
• MFP board (MFPB)
• Image transfer entrance guide
• 2nd transfer assy
• Transfer belt unit

2.13.2 Procedure
1. Check the contact between the roller opposed to the 2nd transfer roller in the transfer belt unit and the grounding terminal. Clean the joint
or correct if necessary.
2. Check the image transfer entrance guide for proper installation and correct if necessary.
3. Check that the spring does not come off during the pressure operation of the 2nd transfer roller and correct if necessary.
4. Check the contact at the joint of the 2nd transfer assy and HV. Clean the joint or correct if necessary.
5. Replace the transfer belt unit. (bizhub C368/C308/C258 / bizhub C658/C558/C458)
6. Replace HV. (bizhub C368/C308/C258 / bizhub C658/C558/C458)
7. Replace MFPB. (bizhub C368/C308/C258 / bizhub C658/C558/C458)
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2.14 P-32 (bizhub C658/C558)

2.14.1 Contents
Malfunction type Heating roller temperature sensor1 temperature detection failure
Malfunction code P-32
Malfunction detection timing • During warm up, the temperature detected by the heating roller thermistor3 exceeded the warm up
complete temperature of the heating roller for over the predetermined value, and stayed for a
predetermined period of time.
• When the predetermined period of time had passed after the warm up became complete, detected
temperature of the heating roller thermistor3 exceeded the temperature detected by the heating roller
temperature sensor1 for over the predetermined value for more than the predetermined period of time.
• While printing, temperature detected by the heating roller thermistor3 exceeded the temperature detected
by the heating roller temperature sensor1 for more than the predetermined value for a predetermined
period of time.
• This warning indicates that condensation dirt on the heating roller temperature sensor1 was detected,
and the alternate temperature control is being conducted. With condensation, the warning is cleared
when the condensation is detected to be removed. When the dirt on the sensor is detected, it is
considered as a failure and the trouble code C392A is issued.
Relevant parts • Fusing unit
• Heating roller thermistor3 (TH3)
• Heating roller temperature sensor1 (TEMS)

2.14.2 Procedure
1. Wipe the TEMS1 clean of dirt if any.
<Cleaning procedure>
• Clear away a dirt or a foreign object on the sensor with a cotton swab.
• When a dirt is left even if you cleaned the sensor by above procedure, clear away a dirt or a foreign object on the sensor using a
cotton swab dampened with the alcohol. And, wipe off the sensor with a dry cotton swab afterwards.
2. Check the connection of the fusing unit.
3. Replace the fusing unit.

2.15 P-33
2.15.1 Contents
Malfunction type LD malfunction
Malfunction code P-33
Malfunction detection timing The DETOUT signal of the LD drive detected malfunction consecutively for the predetermined frequency.
Relevant parts • Laser diode/Y (LD/Y)
• Laser diode/M (LD/M)
• Laser diode/C (LD/C)
• Laser diode/K (LD/K)
• Laser drive board (LDDB)
• PH unit
• PH relay board (PHRYB)
• MFP board (MFPB)

2.15.2 Procedure
1. Replace the PH unit. (bizhub C368/C308/C258 / bizhub C658/C558/C458)
2. Replace PHRYB. (bizhub C368/C308/C258 / bizhub C658/C558/C458)
3. Replace MFPB. (bizhub C368/C308/C258 / bizhub C658/C558/C458)

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