HP Laserjet Error Codes
HP Laserjet Error Codes
HP Laserjet Error Codes
Message on
Additional
printer What it means. What to do.
comments.
Display Panel
On a 5si, 8000, or
1. Check the duplexer and the rear area of the 8100 series laserjet
13.10 PAPER
printer for obstructions or damage. 2. Check the a Duplex Jam can
JAM CHECK Jam at duplexer.
duplexer for proper operation. Replace the be caused by a tray
DUPLEXER
duplexer if a sensor is defective. 2 and 3 feed
assembly failure.
13.5 PAPER Paper-delay jam at 1. Check the transfer roller and small media belt If still persists -
JAM CHECK fuser. to ensure they are operating and can feed print replace fuser, then
REAR DOOR media. 2. Check the paper path for obstructions DC controller.
at the transfer roller, toner cartridge, paper feed
assembly, and fuser. 3. Replace any defective
sensors or flags. 4. Turn the media stack over
and/ or rotate it by 180° in the input tray.
50.X FUSER A fuser error has occurred. 1. Turn the printer off, wait 10
ERROR minutes, and then turn the printer
on. 2. If the message persists,
reseat the fuser. If that does not
work, replace the fuser. To check
the fuser, turn the printer off and
remove the fuser. Measure the
resistance between the fuser
connectors. If it is not within the
proper range, replace the fuser. If
there is not continuity between the
fuser connectors neutral and hot
with the fuser removed, replace the
fuser. If the problem is not related
to the fuser, replace the engine
controller board.
56.X PRINTER An incompatible combination of input/ 1. Turn the printer off, and then turn
ERROR output bins was selected. X = the printer on. 2. Check the
description: 1 = Illegal input or bad printer’s configuration. 3. Verify
accessory connector 2 - Illegal output
The page containing the error will accessory connection.
automatically be reprinted.
On older style
printers this is often
caused by a bad
main motor. (Older
A fan failure was detected. X 1. Check the fan’s connector and
57.X PRINTER style printer being
description: 4 = Printer fan 7 = make sure the fan is not blocked. 2.
ERROR printers with
Duplex fan Replace the fan.
halogen heating
elements in the
fuser - 4, 4+, 5, 4si,
5si, etc).
69.X PRINTER
ERROR A temporary printing error 1. Turn the printer off, and then turn the
alternates with occurred. X description: 0 = The printer on. 2. Reseat the duplexer. 3.
CYCLE POWER duplex mechanism has failed Replace the duplexer
TO CONTINUE