DLQ 3500

®
24-pin Dot Matrix Printer
All rights reserved. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying,
recording, or otherwise, without the prior written permission of SEIKO EPSON
CORPORATION. The information contained herein is designed only for use with this EPSON
printer. EPSON is not responsible for any use of this information as applied to other printers.
Neither SEIKO EPSON CORPORATION nor its affiliates shall be liable to the purchaser of
this product or third parties for damages, losses, costs, or expenses incurred by the purchaser
or third parties as a result of: accident, misuse, or abuse of this product or unauthorized
modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly
comply with SEIKO EPSON CORPORATION’s operating and maintenance instructions.
SEIKO EPSON CORPORATION shall not be liable for any damages or problems arising from
the use of any options or any consumable products other than those designated as Original
EPSON Products or EPSON Approved Products by SEIKO EPSON CORPORATION.
EPSON and EPSON ESC/P are registered trademarks and EPSON ESC/P2 is a trademark
of SEIKO EPSON CORPORATION.
Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
IBM is a registered trademark of International Business Machines Corporation.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. EPSON disclaims any and all rights in those marks.
Copyright © 2001 by SEIKO EPSON CORPORATION, Nagano, Japan.
Ref er ence Gui de
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Contents
Chapter 1 Paper Handling
Selecting a Paper Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Paper source and paper types. . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Adjusting the Paper-Thickness Lever. . . . . . . . . . . . . . . . . . . . . . . 1-5
Loading Continuous Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Positioning the continuous paper supply . . . . . . . . . . . . . . . 1-8
Loading continuous paper with the tractor . . . . . . . . . . . . . 1-9
Using the tear-off function . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Loading Single Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Loading single sheets from the front . . . . . . . . . . . . . . . . . . . 1-18
Loading single sheets from the rear. . . . . . . . . . . . . . . . . . . . 1-21
Loading Special Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
Multipart forms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
Overlapping multipart forms . . . . . . . . . . . . . . . . . . . . . . . . . 1-22
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24
Continuous forms with labels. . . . . . . . . . . . . . . . . . . . . . . . . 1-27
Overlapping multipart forms with labels . . . . . . . . . . . . . . . 1-30
Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-32
Postcards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33
Switching Between Continuous Paper and Single Sheets . . . . . . 1-34
Switching to single sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34
Switching to continuous paper. . . . . . . . . . . . . . . . . . . . . . . . 1-36
Using the Micro Adjust Function . . . . . . . . . . . . . . . . . . . . . . . . . . 1-37
Adjusting the tear-off position . . . . . . . . . . . . . . . . . . . . . . . . 1-37
Adjusting the top-of-form position . . . . . . . . . . . . . . . . . . . . 1-39
Chapter 2 Printer Software
About Your Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Using the Printer Driver with Windows Me, 98, and 95 . . . . . . . 2-1
Accessing the printer driver from Windows applications . 2-2
Accessing the printer driver from the Start menu . . . . . . . . 2-3
Changing the printer driver settings . . . . . . . . . . . . . . . . . . . 2-4
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Using the Printer Driver with Windows 2000 and NT 4.0 . . . . . 2-5
Accessing the printer driver from Windows applications 2-5
Accessing the printer driver from the Start menu . . . . . . . 2-8
Changing the printer driver settings . . . . . . . . . . . . . . . . . . 2-10
Printer Driver Settings Overview . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Using the EPSON Status Monitor 3 Utility. . . . . . . . . . . . . . . . . . 2-13
Setting up EPSON Status Monitor 3 . . . . . . . . . . . . . . . . . . . 2-14
Accessing EPSON Status Monitor 3 . . . . . . . . . . . . . . . . . . . 2-16
Chapter 3 Control Panel
Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Selecting a Font and Pitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
About Your Printer’s Default Settings. . . . . . . . . . . . . . . . . . . . . . 3-6
Understanding default settings. . . . . . . . . . . . . . . . . . . . . . . 3-6
Changing default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Printing in Color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Chapter 4 Troubleshooting
Using the Error Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Power supply problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Paper loading or feeding problems . . . . . . . . . . . . . . . . . . . 4-5
Printing position problems . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Printing or printout quality problems . . . . . . . . . . . . . . . . . 4-16
Correcting USB Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Clearing a Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Aligning Vertical Lines in Your Printout . . . . . . . . . . . . . . . . . . . 4-27
Printing a Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
Printing Hex Dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
Contacting Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31
For users in the United Kingdom and the Republic of Ireland
4-32
For users in the Middle East . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
For users in Scandinavia. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34
For users in South Africa . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35
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For users in Australia. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36
For users in Singapore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38
For users in Thailand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38
For users in Indonesia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-39
For users in Hong Kong. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-39
For users in Malaysia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-40
For users in India . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-41
For users in the Philippines. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-42
Chapter 5 Options and Consumables
Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Genuine EPSON ribbon cartridge . . . . . . . . . . . . . . . . . . . . . 5-1
Replacing the ribbon cartridge . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Cut-Sheet Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Installing the cut-sheet feeder. . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Loading paper to the cut-sheet feeder. . . . . . . . . . . . . . . . . . 5-8
Loading paper manually using the paper guide . . . . . . . . . 5-12
Switching between the tractor and the cut-sheet feeder. . . 5-13
Automatic Sheet Alignment Unit . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Installing the automatic sheet alignment unit . . . . . . . . . . . 5-14
Loading paper using the automatic sheet alignment unit . 5-16
Adjusting the printing position . . . . . . . . . . . . . . . . . . . . . . . 5-18
Interface Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21
Installing an interface card . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22
Appendix A Product Information
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Warnings, cautions, and notes . . . . . . . . . . . . . . . . . . . . . . . . A-1
Hot parts caution symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Important safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . A-1
For United Kingdom Users . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Printer Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7
Mechanical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7
Electronic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
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Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11
Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11
Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-11
Printable area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-25
Standards and Approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-30
Command Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-30
EPSON ESC/P 2 control codes . . . . . . . . . . . . . . . . . . . . . . . A-30
IBM PPDS Emulation Control Codes . . . . . . . . . . . . . . . . . . A-31
Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-33
Transporting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-33
-6

Paper Handling
Selecting a Paper Source

Your printer can print on a wide variety of paper types, including
single sheets, continuous paper, multipart forms, labels,
envelopes, postcards, overlapping forms, and continuous forms
with labels.
c Caution:
Do not use paper that is folded (except envelope flaps), creased,
curled, torn, stained, or stamped. Always use new, clean paper
that meets the paper specifications. See “Paper” for more detailed
information.
Your printer can accommodate various paper types through three

paper sources: paper guide, tractor, or optional cut-sheet feeder.
You should select the paper source depending on the type of
paper you are using. You can select the paper source by pressing
the Paper Sour ce button on the control panel. See “Buttons and
Lights” for more information. You can also select the paper source
from the printer driver.
Depending on the paper source, the printer prints on the paper

and then ejects it differently as shown below.
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Paper s our ce: T r act or
Paper s our ce: Paper gui de, aut omat i c s heet al i gnment
uni t ( opt i on)
-2

Paper s our ce: Cut - s heet f eeder ( opt i on)
Note:
Be sure to load paper with the printable side up.
Paper source and paper types

Basically, there are two paper types and three paper sources. The
table below shows the relationship between paper sources and
paper types, as well as paper loading and ejecting orientation.
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Paper path Paper source
selection
Continuous Tr act or T r act or

paper *
Single Paper gui de or aut omat i c s heet Manual /CSF

sheets ** al i gnment uni t ( opt i on)
Cut - s heet f eeder ( opt i on) Manual /CSF
* Continuous paper i ncl udes l abel s , mul t i par t f or ms , cont i nuous f or ms

wi t h l abel s , over l appi ng mul t i par t f or ms , and over l appi ng mul t i par t
f or ms wi t h l abel s .
** Single sheets i ncl ude envel opes , pos t car ds , and s i ngl e- s heet mul t i par t
f or ms . You can us e onl y s i ngl e- s heet mul t i par t f or ms t hat ar e gl ued at
t he t op of t he f or ms i n t he opt i onal cut s heet f eeder .
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Adjusting the Paper-Thickness Lever
You can get the best printing quality by adjusting the
paper-thickness lever according to the type of paper you are
using.
Usually, set the paper-thickness lever to the AUT Oposition as

shown below; your printer automatically adjusts itself to the
thickness of the paper loaded in the printer.
If you are not content with the printing quality, especially when
using special paper such as multipart forms, you can manually
set the paper-thickness lever to the appropriate position.
The higher the number you set the paper-thickness lever to, the
wider the space between the platen and print head. If your
printout appears faint or characters seem skipped or missing, this
setting may be too high. On the other hand, if the setting is too
low, your printout may appear smudged, the paper may not feed
correctly, or the ribbon may become damaged.
The following table provides guidelines for selecting the

appropriate lever position for the type of paper you are using.
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Paper type Paper-thickness lever
position
Or di nar y paper ( s i ngl e s heet s or -1 to 1

cont i nuous paper )
Mul t i par t f or ms ( car bonl es s )
2 par t s ( or i gi nal + 1 copy) 0 or 1

3 par t s ( or i gi nal + 2 copi es ) 1 or 2
4 par t s ( or i gi nal + 3 copi es ) 2 to 4
Aut o
Label s 2 or 3
Envel opes 2 to 7
Pos t car ds 2
Cont i nuous f or ms wi t h l abel s Aut o
Over l appi ng mul t i par t f or ms Aut o
Over l appi ng mul t i par t f or ms wi t h Aut o

l abel s
c Caution:
Do not set the paper-thickness lever to AUT Owhen using labels
whose backing sheet is exposed. Set it to the appropriate position
according to the table above.
Note:
❏ When Over l appi ng For ms is turned on in the default-setting
mode, the printer automatically operates on AUT Ofunction even
though the paper-thickness lever may be set to another position.
-6

❏ It is recommended to set the paper-thickness lever to AUT Owhen
printing on multipart forms, because the total thickness of multipart
forms may vary depending on the kind of paper even if the number
of parts is the same.
However, if your printout appears faint, set the paper-thickness
lever to a lower position within the range specified in the table above.
Similarly, if your printout appears smudged, set the lever to a higher
position.
❏ Your printout appears faint or characters seem skipped or missing,

this setting may be too high. On the other hand, if the setting is too
low, your printout may appear smudged
Loading Continuous Paper

You can load continuous paper from the built-in tractor unit.
Note:
See “Continuous paper” for detailed specifications on continuous paper.
-7

Positioning the continuous paper supply
When you load continuous paper, make sure to line up the paper
supply with the tractor so the paper feeds smoothly into the
printer as shown below.
-8

Loading continuous paper with the tractor
1. Make sure that T r act or is selected as the paper source on the
control panel. If not, select it by pressing the Paper Sour ce
button.
2. Slide the edge guide all the way to the left.
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3. Facing the back of the printer, release the sprocket lock levers
by pushing them up.
* sprocket lock lever
4. Position the left sprocket so that the sprocket pins are to the
left of the arrow mark on the back of the printer. Then push
down the lock lever to lock the sprocket in place.
Note:
Printing starts at the arrow mark on the back of the printer.The
unprintable area is to the left of the arrow mark.
-10

5. Slide the right sprocket to roughly match the width of your
paper, but do not lock it.
6. Slide the center paper support to the middle of the two

sprockets.
-11

7. Open the sprocket covers.
* sprocket cover
8. Fit the first three holes of the continuous paper over the
sprocket pins on both sides. Be sure to position your paper
supply so that the printable side faces up.
c Caution:
Make sure the first sheet of your continuous paper has a
clean, straight edge so that it can feed smoothly into the
printer.
-12

9. Close the sprocket covers.
10. Slide the right sprocket to remove any slack in the paper. Then
push down the sprocket lock lever to lock the sprocket in
place.
11. Turn on the printer if it is turned off. The printer is ready to

start printing.
When using continuous paper, you can use the tear-off function
to tear off printed pages and save the blank pages that are usually
wasted between print jobs. For more information, see “ Using the
tear-off function”.
-13

Note:
Always make sure there is at least one more sheet than required;
continuous paper may not feed properly if it is not fed through the
sprockets.
c Caution:
❏ Use the knob on the right side of the printer only to clear
paper jams when the printer is off. Otherwise, you may
damage the printer or cause it to lose the top-of-form position.
❏ Do not open the printer cover while paper is being fed;
otherwise you cannot load the paper correctly.
Note:
If the first line on your page appears too high or low, you can change its
position by using the Micro Adjust function as described in “Adjusting
the top-of-form position”.
Using the tear-off function

You can use the tear-off function to advance your continuous
paper to the printer’s tear-off edge when you finish printing. You
can then easily tear off the printed sheets. When you resume
printing, the printer automatically feeds the paper back to the
top-of-form position so that you can save the paper normally lost
between documents.
You can use the tear-off function in two ways: manually by

pressing the printer’s T ear Of f /Speci al Paper button or
automatically by turning on auto tear-off mode. The T ear
Of f /Speci al Paper lights flash when the paper is in the tear-off
position.
If the perforation between pages is not aligned with the tear-off

edge, you can adjust the position of the perforation using the
Micro Adjust function. See “ Adjusting the tear-off position” for
more information.
-14

c Caution:
Never use the tear-off function to feed continuous paper with
labels backward; they may come off their backing sheet and jam
the printer.
Using the Tear Off/Special Paper button

Follow these steps to advance continuous paper to the tear-off
position using the T ear Of f /Speci al Paper button:
1. After the printer finishes printing your document, check that

the T ear Of f /Speci al Paper lights are not flashing.
Note:
If the T ear Of f /Speci al Paper lights are flashing, the paper is
in the tear-off position. If you press the T ear Of f /Speci al Paper
button again, the printer feeds your paper to the next top-of-form
position.
2. Press the T ear Of f /Speci al Paper button. The printer

advances the paper to the tear-off edge.
Note:
If your paper’s perforation is not properly aligned with the tear-off
edge, you can adjust the tear-off position using the Micro Adjust
function as described in “Adjusting the tear-off position”.
c Caution:
Never use the knob to adjust the tear-off position; this may
-15

3. Tear off all printed pages using the tear-off edge of the printer
cover.
* tear-off edge
When you resume printing, the printer feeds the paper back
to the top-of-form position and begins printing. (You can also
manually feed the paper back to the top-of-form position by
pressing the Tear Of f /Speci al Paper button.)
Advancing paper to the tear-off position automatically

To automatically advance your printed documents to the tear-off
position, turn on the auto tear-off mode and select the appropriate
page length for continuous paper in the default-setting mode. See
“Changing default settings” for instructions on how to change the
default settings.
When auto tear-off is on, the printer automatically advances the

paper to the tear-off position whenever it receives a full page of
data or a form feed command followed by no more data.
The steps below describe how to use auto tear-off.
-16

1. When printing is finished, the printer advances the
perforation of the final printed page to the tear-off position.
2. Tear off all printed pages using the tear-off edge of the printer
cover.
Note:
If your paper’s perforation is not properly aligned with the tear-off
edge, you can adjust the tear-off position using the Micro Adjust
function as described in “Adjusting the tear-off position”.
3. When you resume printing, the printer feeds the paper back
to the top-of-form position and begins printing. (You can also
manually feed the paper back to the top-of-form position by
pressing the T ear Of f /Speci al Paper button.)
Removing continuous paper

Follow these steps to remove continuous paper from the printer:
1. Press the T ear Of f /Speci al Paper button after the printer

finishes printing your document. The printer advances the
paper to the tear-off position.
Note:
When the auto tear-off function is on, the printer advances the paper
perforation to the tear-off position automatically. You can turn on
the auto tear-off function by changing the default settings. See
“Changing default settings” for instructions.
2. Tear off the printed pages.
3. Press the Load/Ej ect button to feed the continuous paper

backward out of the printer and into the standby position.
4. To completely remove continuous paper from the printer,

open the sprocket covers. Remove the paper from the tractor
unit, and then close the sprocket covers.
-17

Loading Single Sheets
Your printer can print on single sheets of paper from 90 to 420
mm (3.5 to 16.5 inches) wide. See “ Single sheets” for detailed
single-sheet paper specifications.
You can load one sheet of paper at a time using the paper guide
or optional automatic sheet alignment unit. See “Automatic Sheet
Alignment Unit” for more information on the optional automatic
sheet alignment unit. Also you can load a stack of paper in the
optional cut-sheet feeder. See “Cut-Sheet Feeder” for more
information on the optional cut-sheet feeder.
Note:
If you load long paper (for example, legal size paper), leave enough space
at the back of the printer so that the paper is not obstructed.
Loading single sheets from the front

Follow these steps to load single sheets from the paper guide.
1. Make sure the paper guide is attached as described in the

Setup Guide. Then close the tractor unit sprocket covers
located on the back of your printer and push down the
sprocket lock levers to lock the sprockets in place.
2. Turn on the printer.
-18

3. Make sure that Manual /CSF is selected as the paper source on
the control panel. If not, select it by pressing the Paper Sour ce
button.
4. Slide the edge guide until it rests against the guide mark.
* guide mark
-19

5. While aligning the left side of a sheet of paper with the edge
guide, insert it into the printer until it meets resistance. Be sure
to load paper printable side up.
After a few seconds, the printer automatically advances the paper

to the loading position. The printer is ready to start printing.
c Caution:
❏ Use the knob on the right side of the printer only to clear
paper jams when the printer is off. Otherwise, you may
❏ Do not open the printer cover while paper is being fed;
otherwise the printer cannot load the paper correctly.
Note:
❏ If the platen rotates but the printer does not load the paper,
completely remove the paper and then insert it all the way into the
printer again.
❏ If the paper feeds before you can adjust its position properly, increase
the Manual f eed wai t t i me in the default-setting mode. See
“Changing default settings” for more information.
❏ If you need to adjust the position of the paper after it is loaded, see
“Adjusting the top-of-form position” and follow the instructions.
-20

After printing a sheet, the printer ejects it onto the paper guide
and the Paper Out and Paus e lights come on. If you are printing
a multiple-page document, remove the printed sheet and insert a
new sheet into the paper guide. The printer automatically
advances the paper and resumes printing.
Note:
If the printer does not eject the printed sheet, press the Load/Ej ect
button.
Loading single sheets from the rear

You can load a stack of paper from the rear of the printer using
the optional cut-sheet feeder. See “Cut-Sheet Feeder” for more
information.
Loading Special Paper
Multipart forms
Your printer can print on both single-sheet and continuous
multipart forms. It can use multipart forms with up to eight parts
including the original.
c Caution:
Use only carbonless multipart forms.
Before printing, set the paper-thickness lever to the appropriate

position for your multipart forms referring to the table in
“Adjusting the Paper-Thickness Lever”.
-21

You can load single-sheet multipart forms from the paper guide,
or with the optional cut-sheet feeder or optional automatic sheet
alignment unit. For instructions, see “Loading Single Sheets”,
“Loading paper to the cut-sheet feeder”, or “Loading paper using
the automatic sheet alignment unit”. You can load continuous
multipart forms in the same way as you load ordinary continuous
paper. For instructions, see “Loading Continuous Paper”.
c Caution:
❏ When printing on multipart forms, make sure that your
software settings keep the printing entirely within the
printable area of the forms. Printing on the edge of a
multipart form can damage the print head. For information
about the printable area, see “Printable area”.
❏ Single-sheet multipart forms that are glued at the side of the
form should be loaded only from the paper guide, not from
the optional cut-sheet feeder.
Overlapping multipart forms

Overlapping multipart forms are a type of continuous paper with
multipart forms. The page length of the multipart forms is longer
than that of the backing continuous paper. So when extended, one
page’s multipart forms overlap the next page’s multipart forms
as shown below. This overlapping area is thicker than the
printable area.
Follow these steps to load overlapping multipart forms:
-22

c Caution:
Use overlapping multipart forms only under normal operating
conditions.
1. Make sure of the following:
❏ Your software settings keep the printing entirely within

the printable area. See “Printable area” for more
information.
❏ T r act or is selected as the paper source on the control

panel.
❏ The setting of the page l engt h f or t r act or in the default

settings matches the page length of the form you use. See
2. Turn on Over l appi ng For ms and Ski p over per f or at i on

settings in the default-setting mode.
Note:
When Over l appi ng For ms is turned on in the default-setting
mode, the printer automatically activates the auto paper thickness
function even though the paper-thickness lever may be set to another
position.
c Caution:
❏ Printing on the edge of overlapping multipart forms can
damage the print head.
❏ Be sure to turn on Over l appi ng For ms and Ski p over
per f or at i on settings in the default-setting mode when
using this type of paper; otherwise your printer may be
damaged.
3. Follow the instructions in “Loading continuous paper with
the tractor”.
-23

To tear off and eject overlapping multipart forms
Always tear off and eject overlapping multipart forms following
the instructions described below.
Note:
When Over l appi ng For ms is turned on in the default-setting mode,
the T ear Of f /Speci al Paper button is disabled and the Load/Ej ect
button only feeds forms forward.
1. At the back of your printer, tear off the last overlapping

multipart form that has entered the printer.
2. Press the LF/FF button to eject the last overlapping multipart

forms forward.
Labels
When selecting labels for printing, always choose labels mounted
on continuous backing sheets with sprocket holes for use with a
tractor. Do not use labels on shiny single-sheet backing, because
the backing sheet tends to slip and may not feed properly.
Follow these steps to load labels:
c Caution:
Use labels only under normal operating conditions because labels
are especially sensitive to temperature and humidity.

the printable area. For information about the printable
area, see “Printable area”.
c Caution:
Printing on the edge of a label can damage the print head.
-24

❏ The auto tear-off function is turned off in the
default-setting mode.
❏ If you use labels whose backing sheet is exposed, make

sure the paper-thickness lever is not set to AUT O. Set it to
the appropriate position. See “Adjusting the
Paper-Thickness Lever” for more information.
2. Load labels as described in “Loading continuous paper with

the tractor”.
To tear off and eject labels

Always tear off and eject labels as described below.
c Caution:
Never feed labels backward using the Load/Ej ect button, T ear
Of f /Speci al Paper button, or knob on the right side of the
printer. Labels can easily peel off their backing and jam the
printer.
-25

1. At the back of your printer, tear off the last label form that has
entered the printer, but do not press the T ear Of f /Speci al
Paper button. See the illustration below.
2. Press the LF/FF button to eject the last label form forward.
c Caution:
Do not leave labels loaded in the printer between print jobs; they
tend to curl and may come off their backing sheet and jam the
printer when you resume printing.
-26

Continuous forms with labels
The continuous forms with labels is a type of continuous paper
with one label on each page. This is different from label paper,
which consists entirely of labels. When printing on this type of
paper, the printer must adjust the height of the print head for the
extra thickness of the labels.
Follow these steps to load continuous forms with labels:
c Caution:
Use continuous forms with labels only under normal operating
conditions.

information.

panel.

Note:
position.
-27

3. Follow the instructions in “ Loading continuous paper with
the tractor”.
c Caution:
❏ Printing on the edge of continuous forms with labels can
damage the print head.
❏ When loading continuous forms with labels, make sure the
left edge of the form is no further than 3 cm to the left of the
arrow mark (when facing the back of the printer).
To tear off and eject continuous forms with labels

Always tear off and eject continuous forms with labels by
following the procedure below.
Note:
-28

1. At the back of your printer, tear off the last continuous form
with labels that has entered the printer.
2. Press the LF/FF button to eject the last form forward.
3. To print on another type of paper, turn off Over l appi ng For ms

and Ski p over per f or at i on settings in the default-setting
mode.
c Caution:
Do not leave continuous forms with labels loaded in the printer
between print jobs; they tend to curl and may come off their
backing sheet and jam the printer when you resume printing.
-29

Overlapping multipart forms with labels
This kind of continuous paper is a combination of the two types
of forms; overlapping multipart forms and continuous forms with
labels. Be sure to follow any special instructions intended for
either type of forms.
c Caution:
Use overlapping multipart forms with labels only under normal
operating conditions because labels are especially sensitive to
temperature and humidity.
Follow these steps to load overlapping multipart forms with

labels:

information.

panel.
❏ The setting of the page l engt h f or t r act or in the default

settings matches the page length of the form you use. See

-30

Note:
position.
3. Follow the instructions in “Loading continuous paper with

the tractor”.
c Caution:
❏ Printing on the edge of overlapping multipart forms with
labels can damage the print head.
❏ When loading overlapping multipart forms with labels, make
sure the left edge of the form is no further than 3 cm to the
left of the arrow mark (when facing the back of the printer).
To tear off and eject overlapping multipart forms with labels

Always tear off and eject overlapping multipart forms with labels
by following the procedure below.
Note:
1. At the back of your printer, tear off the last overlapping

multipart form with labels that has entered the printer.
2. Press the LF/FF button to eject the last form forward.
3. To print on another type of paper, turn off Over l appi ng For ms

and Ski p over per f or at i on settings in the default-setting
mode.
-31

c Caution:
Do not leave overlapping multipart forms with labels loaded in
the printer between print jobs; they tend to curl and may come
off their backing sheet and jam the printer when you resume
printing.
Envelopes
You can print on a variety of envelopes by loading them the same
way you load single sheets— from the paper guide or with the
optional cut-sheet feeder or optional automatic sheet alignment
unit.
Follow these steps to load envelopes:
c Caution:
Use envelopes only under normal operating conditions.
1. Make sure that your software settings keep the printing

entirely within the printable area. See “Printable area” for
more information.
c Caution:
Printing on the edge of an envelope can damage the print
head.

button.
3. Select Envel ope on the control panel by pressing the T ear

Of f /Speci al Paper button.
4. Load envelopes following the instructions in “ Loading single

sheets from the front”, “Loading paper to the cut-sheet
feeder”, or “Loading paper using the automatic sheet
alignment unit”. Be sure to fold the flap and be careful of the
flap’s orientation.
-32

f r om t he paper gui de
* top edge first and flap side down
Postcards
You can print on a variety of postcards by loading them the same
way you load single sheets from the paper guide or with the
optional cut-sheet feeder or optional automatic sheet alignment
unit.
Follow these steps to load postcards.
c Caution:
Use postcards only under normal operating conditions.
1. Make sure that your software settings keep the printing

entirely within the printable area. See “Printable area” for
more information.
c Caution:
Printing on the edge of a postcard can damage the print head.
-33

button.
3. Select Car d on the control panel by pressing the T ear

Of f /Speci al Paper button.
4. Load cards following the instructions in “Loading single

sheets from the front”, “Loading paper to the cut-sheet
feeder”, or “Loading paper using the automatic sheet
alignment unit”.
f r om t he paper gui de
* guide mark
Switching Between Continuous Paper and

Single Sheets
When using the tractor, you can easily switch between continuous
paper and single sheets (including envelopes or postcards)
without removing the continuous paper from the tractor.
-34

Switching to single sheets
Follow these steps to switch from continuous paper to single
sheets:
1. When you have finished printing on continuous paper, press

the T ear Of f /Speci al Paper button to advance the paper to
the tear-off position.
Note:
If the auto tear-off mode is turned on, the printer advances the paper
perforation to the tear-off position automatically.
c Caution:
❏ Always tear off paper before feeding it backwards;
feeding too many sheets backwards can cause a paper
jam.
❏ Never feed labels backward using the Load/Ej ect
button, T ear Of f /Speci al Paper button, or knob on
the right side of the printer. Labels can easily peel off
their backing and jam the printer. For information on
removing labels from the paper path, see “ To tear off and
eject labels”.
3. Press the Load/Ej ect button to feed the continuous paper

back to the standby position. The paper is still attached to the
tractor, but is no longer in the paper path.
-35

4. Select Manual /CSF as the paper source on the control panel by
pressing the Paper Sour ce button.
Now you can load single sheets from the paper guide. See
“Loading Single Sheets” for more information.
Switching to continuous paper

Follow these steps to switch from single sheets to continuous
paper:
1. If necessary, press the Load/Ej ect button to eject the last

printed single sheet.
2. Make sure continuous paper is loaded in the printer as

described in “Loading continuous paper with the tractor”.
-36

3. Select T r act or as the paper source on the control panel by
The printer automatically advances the continuous paper from

the standby position to the loading position when it receives data.
Using the Micro Adjust Function

The Micro Adjust function allows you to move the paper
forward or backward in 0.141 mm (1/180-inch) increments so
that you can make precise adjustments to the top-of-form and
tear-off positions.
Adjusting the tear-off position

If your paper perforation is not aligned with the tear-off edge, you
can use the Micro Adjust function to move the perforation to the
tear-off position.
Follow these steps to adjust the tear-off position:
-37

c Caution:
Never use the knob to adjust the tear-off position; this may
damage the printer or cause it to lose the tear-off position.
Note:
Your tear-off position setting remains in effect until you change it, even
if you turn off the printer.
1. Press the Paus e button if the printer is printing.
2. Make sure the T ear Of f /Speci al Paper lights are flashing

(the paper is at the current tear-off position). You may need
to press the Tear Of f /Speci al Paper button to advance the
3. Hold down the Paus e button for about three seconds. The
Paus e light begins flashing and the printer enters the Micro
Adjust mode.
4. Press the LF/FF D button to feed paper backward, or press

the Load/Ej ect U button to feed paper forward, until the
paper perforation is aligned with the tear-off edge of the
printer cover.
-38

Note:
The printer has a minimum and a maximum tear-off position. If you
try to adjust the tear-off position beyond these limits, the printer
beeps and stops moving the paper.
6. Press the Paus e button to exit the Micro Adjust mode.
When you resume printing, the printer automatically feeds the

paper back to the top-of-form position and begins printing.
Adjusting the top-of-form position

The top-of-form position is the position on the page where the
printer starts printing. If your printing appears too high or low
on the page, you can use the Micro Adjust function to adjust the
top-of-form position.
Follow these steps to adjust the top-of-form position:
c Caution:
Never use the knob to adjust the top-of-form position; this may
Note:
❏ Your top-of-form position setting remains in effect until you change
it, even if you turn off the printer.
❏ The top margin setting made in some application software overrides

the top-of-form position setting you make with the Micro Adjust
function. If necessary, adjust the top-of-form position in your
software.
1. Make sure the printer is turned on.
2. Press the Paus ebutton to stop printing. The Paus e light comes
on.
-39

3. Load paper. Press the Load/Ej ect button to advance
continuous paper to the current top-of-form position. If
necessary, lift up the printer cover so you can see the paper
position.
4. Hold down the Paus e button for about three seconds. The
Paus e light starts flashing and the printer enters the Micro
Adjust mode.
5. Press the LF/FF D button to move the top-of-form position

down on the page, or press the Load/Ej ect U button to move
the top-of-form position up on the page.
Note:
❏ The printer has a minimum and a maximum top-of-form
position. If you try to adjust it beyond these limits, the printer
beeps and stops moving the paper.
❏ When the paper reaches the default top-of-form position, the

printer also beeps and stops moving the paper briefly. You can
use the default setting as a reference point when adjusting the
6. After you set the top-of-form position, press the Paus e button
to exit the Micro Adjust mode.
-40

Printer Software
About Your Printer Software

The EPSON printer software that comes with your printer
includes the printer driver software and the EPSON Status
Monitor 3 utility.
The printer driver is software that allows your computer to

control the printer. You need to install the printer driver so your
Windows software applications can take full advantage of the
printer’s capabilities.
The EPSON Status Monitor 3 utility program allows you to

monitor the status of your printer, alerts you when errors occur,
and provides you with troubleshooting tips. Status Monitor 3 is
automatically installed when you install the printer driver.
Note:
Before proceeding, make sure you have installed the printer driver on
your computer as described in the Setup Guide.
Using the Printer Driver with Windows Me, 98,

and 95
You can access the printer driver from your Windows
applications or from the Start menu.
❏ When you access the printer driver from a Windows

application, any settings you make apply only to the
application you are using. See “Accessing the printer driver
from Windows applications” for more information.
-1

❏ When you access the printer driver from the Start menu, the
printer driver settings you make apply to all your
applications. See “ Accessing the printer driver from the Start
menu” for more information.
See “Changing the printer driver settings” to check and change

printer driver settings.
Note:
While many Windows applications override the settings made with the
printer driver, some do not, so you must verify that the printer driver
settings match your requirements.
Accessing the printer driver from Windows

applications
Follow these steps to access the printer driver from a Windows
application:
1. Select Pr i nt Set up or Pr i nt from the File menu of your

application software. The Print or Print Setup dialog box
appears.
-2

2. Make sure that your printer is selected and then click Pr i nt er ,
Set up, Pr oper t i es , or Opt i ons . (You may need to click a
combination of these buttons.) The Properties window
appears, and you see the Paper, Graphics, and Device Options
menu. These menus contain the printer driver settings.
3. To view a menu, click the corresponding tab at the top of the

window. See “Changing the printer driver settings” to change
the settings.
Accessing the printer driver from the Start menu

Follow these steps to access the printer driver from the Start
menu:
1. Click the St ar t button, and then go to Set t i ngs .
2. Click Pr i nt er s .
-3

3. Right-click your printer icon, and click Pr oper t i es . The
screen displays the Properties window, which contains the
Paper, Graphics, Device Options, and Utility menus. These
menus display the printer driver settings.

the settings.
Changing the printer driver settings

5. Your printer driver has four menus: Paper, Graphics, Device
Options, and Utility. For an overview of the available settings,
see “Printer Driver Settings Overview”. You can also view
online help by right-clicking items in the driver and selecting
What ’s t hi s ?
-4

When you finish making printer driver settings, click OK to apply
the settings, or click Res t or e Def aul t s to return the settings to
their default values.
Once you have checked your printer driver settings and made any
necessary changes, you are ready to print.
Using the Printer Driver with Windows 2000 and

NT 4.0
You can access the printer driver from your Windows
applications or from the Start menu.
❏ When you access the printer driver from a Windows

application, any settings you make apply only to the
application you are using. See “Accessing the printer driver
from Windows applications” for more information.
❏ When you access the printer driver from the Start menu, the
printer driver settings you make apply to all your
applications. See “ Accessing the printer driver from the Start
menu” for more information.
To check and change printer driver settings, see “Changing the

printer driver settings”.
Note:
While many Windows applications override the settings made with the
printer driver, some do not, so you must verify that the printer driver
settings match your requirements.
Accessing the printer driver from Windows

applications
Follow these steps to access the printer driver from a Windows
application:
-5

Note:
❏ The examples in the following section are from the Windows NT 4.0
operating system. They may vary in appearance from what actually
appears on your screen; however, the instructions are the same.
1. Select Pr i nt Set up or Pr i nt from the File menu of your

application software. The Print or Print Setup dialog box
appears.
-6

2. Make sure that your printer is selected and then click Pr i nt er ,
Set up, Pr oper t i es , or Opt i ons . (You may need to click a
combination of these buttons.) The Document Properties
window appears, and you see the Page Setup and Advanced
menus. These menus contain the printer driver settings.
-7

the settings.
Accessing the printer driver from the Start menu

Follow these steps to access the printer driver from the Start
menu:
Note:
The screen shots used in this procedure are from the Windows NT 4.0
operating system. They may vary in appearance from what actually
appears on your screen; however, the instructions are the same.
1. Click the St ar t button, and then point to Set t i ngs .
2. Click Pr i nt er s .
-8

3. Right-click your printer icon, and click Document Def aul t s .
The screen displays the Default Document Properties
window, which contains the Page Setup and Advanced
menus. These menus display the printer driver settings.
-9

When you click Pr oper t i es , the printer software window
appears, which includes menus used to make the printer
driver settings.

the settings.
Changing the printer driver settings

Your printer driver has two menus from which you can change
the printer driver settings; Page Setup and Advanced. You can
also change settings on the Utility menu in the printer software.
For an overview of the available settings, see “Printer Driver
Settings Overview”. You can also view online help by
right-clicking items in the driver and selecting What ’s t hi s ?
-10

When you finish making your printer driver settings, click OK to
apply the settings, or click Cancel to cancel your changes.
Once you have checked your printer driver settings and changed
them if necessary, you are ready to print.
Printer Driver Settings Overview

The following tables show the Windows printer driver settings.
Note that not every setting is available in all versions of Windows.
-11

Printer settings
Settings Explanations
Paper s i ze Sel ect t he s i ze of t he paper you want t o us e.

I f you do not s ee your paper s i z e, us e t he s cr ol l
bar t o s cr ol l t hr ough t he l i s t . I f your paper
s i ze i s not i ncl uded i n t he l i s t , cl i ck Cus t om
or Us er Def i ned Si ze and ent er t he paper s i z e
i n t he di al og box t hat appear s .
Or i ent at i on Sel ect Por t r ai t or Lands cape.
Paper Sour ce Sel ect t he paper s our ce you want t o us e.
Res ol ut i on/ Sel ect t he pr i nt i ng r es ol ut i on you want . T he

Gr aphi cs hi gher t he r es ol ut i on you s el ect , t he mor e
Res ol ut i on det ai l ed your pr i nt out wi l l be; however ,
i ncr eas i ng t he r es ol ut i on s l ows pr i nt i ng.
Di t her i ng You can l eave t hi s opt i on s et t o Fi ne, whi ch i s

t he def aul t s et t i ng, or s el ect anot her di t her i ng
pat t er n dependi ng on t he ki nd of pr i nt out you
want .
I nt ens i t y/ Move t he s l i der t o make your pr i nt out l i ght er

I nt ens i t y or dar ker .
Cont r ol
Pr i nt qual i t y Sel ect a pr i nt qual i t y opt i on f r om t he Pr i nt

qual i t y l i s t .
I f you t ur n on Hi - s peed, you wi l l ent er
bi - di r ect i onal pr i nt i ng mode and pr i nt i ng s peed
wi l l i ncr eas e. Tur ni ng Hi - s peed of f wi l l r et ur n
t he pr i nt er t o uni - di r ect i onal pr i nt i ng mode.
Pr i nt i ng s peed wi l l decr eas e, but pr i nt i ng
pr eci s i on wi l l i mpr ove. Pr i nt i ng wi t h t he
def aul t s et t i ngs us es t he s et t i ngs s t or ed i n t he
pr i nt er .
EPSON St at us You can acces s t he EPSON St at us Moni t or 3 ut i l i t y

Moni t or 3 when you cl i ck t hi s but t on. To moni t or t he
pr i nt er , make s ur e t he Moni t or t he pr i nt i ng
s t at us check box i s s el ect ed.
Moni t or i ng Cl i ck t hi s but t on t o open t he Moni t or i ng

Pr ef er ences Pr ef er ences di al og box wher e you can make
s et t i ngs f or t he EPSON St at us Moni t or 3 ut i l i t y.
-12

Paper / Out put Check t he Paper Si ze, Or i ent at i on, and Paper
Sour ce s et t i ngs you made on t he Page Set up menu
and change t hemi f neces s ar y. Sel ect t he s et t i ng
and t hen choos e an opt i on f r omt he Change Set t i ng
l i s t box.
Hal f t one Cl i ck t hi s but t on t o s et t he br i ght nes s and

cont r as t , i nput t he RGB gamma, or make ot her
s et t i ngs . T he Hal f t one Col or Adj us t ment di al og
box appear s . For det ai l s , cl i ck t he Hel p but t on
i n t hi s di al og box.
Monitoring settings
EPSON St at us You can acces s t he EPSON St at us Moni t or 3 ut i l i t y

Moni t or 3 when you cl i ck t hi s but t on. To moni t or t he
pr i nt er , make s ur e t he Moni t or t he pr i nt i ng
s t at us check box i s s el ect ed.
Moni t or i ng Cl i ck t hi s but t on t o open t he Moni t or i ng

Pr ef er ences Pr ef er ences di al og box wher e you can make
s et t i ngs f or t he EPSON St at us Moni t or 3 ut i l i t y.
See “Set t i ng up EPSON St at us Moni t or 3” f or mor e
i nf or mat i on.
Using the EPSON Status Monitor 3 Utility

The EPSON Status Monitor 3 utility that comes with your printer
is available for Windows Me, 98, 95, 2000 or NT 4.0. It allows you
to monitor your printer’s status, alerts you when printer errors
occur, and provides troubleshooting instructions when needed.
The EPSON Status Monitor 3 utility is available only when:
❏ The printer is connected directly to the host computer via the

parallel port [LPT1] or the USB port.
-13

❏ Your system is configured to support bidirectional
communication.
The EPSON Status Monitor 3 utility is installed when you install

the printer driver as described in the Setup Guide.
Note:
If you install the driver using Add Printer in the Printers folder, or using
the “Point and Print” method, EPSON Status Monitor 3 may not
function properly. If you want to use EPSON Status Monitor 3, reinstall
the driver as described in the Setup Guide.
Before using the EPSON Status Monitor 3 utility, be sure to read

the README file on the driver disk. This file contains the latest
information on the utility.
Setting up EPSON Status Monitor 3

Follow these steps to set up EPSON Status Monitor 3:
1. Open the Utility menu as described in “Using the Printer

Driver with Windows Me, 98, and 95” or “ Using the Printer
Driver with Windows 2000 and NT 4.0”.
-14

2. Click the Moni t or i ng Pr ef er ences button. The Monitoring
Preferences dialog box appears.
3. The following settings are available:
Sel ect Di s pl ays t he er r or i t em check box ON/OFF

Not i f i cat i on s t at us .
Tur n on t hi s check box t o di s pl ay t he
s el ect ed er r or not i f i cat i on.
Sel ect Shor t cut The s el ect ed i con i s di s pl ayed i n t he

i con s y s t emt r ay on t he t as kbar on t he comput er
s cr een. The s et t i ng’s exampl e i s s hown on
t he r i ght wi ndow. By cl i cki ng t he s hor t cut
i con, you can acces s t he Moni t or i ng
Pr ef er ences di al og box eas i l y.
Recei ve er r or Er r or not i f i cat i on f or a s har ed pr i nt er

not i f i cat i on can be r ecei ved when t hi s check box i s
f or s har ed s el ect ed.
pr i nt er s
-15

Al l ow When t hi s check box i s s el ect ed, a s har ed
moni t or i ng of pr i nt er can be moni t or ed by ot her PCs .
s har ed pr i nt er
Note:
Click the Def aul t button to revert all items to the default settings.
Accessing EPSON Status Monitor 3

Do one of the following to access the EPSON Status Monitor 3
utility:
❏ Double-click the printer-shaped shortcut icon on the taskbar.

To add a shortcut icon to the taskbar, go to the Utility menu
and follow the instructions.
❏ Open the Utility menu, then click the EPSON St at us Moni t or

3 icon. To find out how to open the Utility menu, See“Using
the Printer Driver with Windows Me, 98, and 95” or “Using
the Printer Driver with Windows 2000 and NT 4.0”.
When you access the EPSON Status Monitor 3 utility as described

above, the following printer status window appears.
You can view printer status information in this window.
-16

Control Panel
Buttons and Lights
1 Font but t on
Selects one of the available fonts. To select a font, see

“Selecting a Font and Pitch”.
Font l i ght s
Indicate which font is selected.
2 Res et
When you press both the Font and Pitch buttons

simultaneously, the printer clears buffer and returns to
its default settings.
-1

3 Pi t ch but t on
Selects one of the pitch settings. To select a pitch, see

“Selecting a Font and Pitch”.
Pi t ch l i ght s
Indicate which pitch is selected.
4 T ear Of f /Speci al Paper but t on
❏ Feeds continuous paper forward to the tear-off

position.
❏ Feeds continuous paper backward from the tear-off

position to the top-of-form position.
❏ Selects special paper (envelope or card) as the paper

type.
T ear Of f /Speci al Paper l i ght s
❏ Flash when continuous paper is in the tear-off

position.
❏ Only the right one is on when envelope is selected

as the paper type.
❏ Only the left one is on when card is selected as the

paper type.
-2

5 Paper Sour ce but t on
Selects a paper source.
T r act or l i ght
On when continuous paper is selected.
Manual /CSF l i ght
On when single-sheet is selected.
6 LF/FF but t on
❏ Feeds paper line by line when pressed shortly.
❏ Ejects a single sheet or advances continuous paper

to the next top-of-form position when held down
for a few seconds.
7 Load/Ej ect but t on
❏ Loads a single sheet of paper.
❏ Ejects a single sheet of paper if a sheet is loaded.
❏ Loads continuous paper from the standby position.
❏ Feeds continuous paper backward to the standby

position if a sheet is loaded.
8 Mi cr o Adj us t
When you hold down the Pause button for three

seconds, the printer enters the Micro Adjust mode. In
this mode, you can adjust the top-of-form and tear-off
positions by pressing the LF/FFD and Load/Ej ect U
buttons. See “Using the Micro Adjust Function”.
-3

9 Paper out l i ght
❏ On when no paper is loaded in the selected paper

source or paper is not loaded correctly.
❏ Flashes when paper has not been fully ejected or a

paper jam has occurred.
10 Paus e but t on
❏ Stops printing temporarily, and resumes printing

when pressed again.
❏ When held down for three seconds, enters the

Micro Adjust mode. When pressed again, exits the
Micro Adjust mode.
Paus e l i ght
❏ On when the printer is paused.
❏ Flashes when the printer is in the Micro Adjust

mode.
Selecting a Font and Pitch

You can select one of the printer’s fonts and pitch by using the
buttons on the printer’s control panel as described below.
Note:
❏ Follow the instructions below to change either the font or pitch only.
❏ Others means the font selected in the default-setting mode. See

-4

❏ The available pitch depends on the font you select. See the table below
for more information.
Font Pitch
Dr af t 10, 12, 15
Roman 10, 12, 15, PS
Sans Ser i f 10, 12, 15, PS
Cour i er 10, 12, 15
Pr es t i ge 10, 12
Scr i pt 10
❏ Settings you make in application programs usually override settings

you make from the printer’s control panel. For best results, use your
application to select a font and make other settings.
1. Make sure that the printer is not printing. If it is, press the
Paus e button to stop printing.
2. Press the Font button until the three Font lights indicate the
desired font as shown below.
Draft
Roman
Sans Serif
Courier
Prestige
Script
Others
=on, =of f
3. Press the Pi t ch button until the three Pitch lights indicate the
desired pitch as shown below.
-5

10 cpi
12 cpi
15 cpi
17 cpi
20 cpi
PS (proportional)
=on, =of f
4. Make sure that the desired font and pitch are selected.
About Your Printer’s Default Settings

The default settings control many printer functions. While you
can often set these functions through your software or printer
driver, you may sometimes need to change a default setting from
the printer’s control panel using the default-setting mode.
For a detailed description of the settings you can change in the

default-setting mode, see “Understanding default settings”. For
instructions on changing the settings, see “Changing default
settings”.
Understanding default settings

This section describes the settings and options available in the
default-setting mode. These settings are shown in the following
table and explained in detail after the table.
To access and change a setting, see “Changing default settings”.
-6

Default-setting mode
Setting Options
Page l engt h f or t r act or Lengt h i n i nches : 3, 3. 5, 4, 5. 5, 6,

7, 8, 8. 5, 11, 70/6, 12, 14, 17
Ski p over per f or at i on Of f , On
Aut o t ear - of f Of f , On
Aut o l i ne f eed Of f , On
Pr i nt di r ect i on Bi - D, Uni - D, Aut o
Sof t war e ESC/P2, I BM PPDS
0 s l as h 0, ( t he z er o char act er wi t h a s l as h)
Hi gh s peed dr af t Of f , On
I /F (i nt er f ace) mode Aut o, Par al l el , USB, Opt i on
Aut o I /F (i nt er f ace) wai t 10 s econds , 30 s econds

t i me
Par al l el I /F bi di r ect i onal Of f , On

mode
Packet mode Aut o, Of f
Aut o CR ( car r i age r et ur n) * Of f , On
A. G. M* Of f , On
Char act er t abl e St andar d model : i t al i c, PC437, PC850,

PC860, PC863, PC865, PC861, BRASCI I ,
Abi comp, Roman8, I SOLat i n 1, PC858,
I SO 8859- 15
Al l ot her model s : I t al i c, PC437,
PC850, PC437 Gr eek, PC853, PC855,
PC852, PC857, PC864, PC866, PC869,
MAZOWI A, Code MJK, I S O 8859- 7,
I SO Lat i n 1T, Bul gar i a, PC 774,
Est oni a, I SO 8859- 2, PC 866 LAT . ,
PC 866UKR, PC APT EC, PC708, PC720,
PCAR 864, PC860, PC865, PC861, PC863,
BRASCI I , Abi comp, Roman8,
I SO Lat i n 1, PC858, I SO8859- 15,
PC 771
-7

Setting Options
I nt er nat i onal char act er I t al i c U. S. A. , I t al i c Fr ance, I t al i c

s et f or i t al i c t abl e** Ger many, I t al i c U. K. , I t al i c Denmar k
1, I t al i c Sweden, I t al i c I t al y,
I t al i c Spai n 1
Font OCR- B, Or at or , Or at or - S, Scr i pt C,

Roman T, Sans S er i f H
Manual f eed wai t t i me 0. 5 s econd, 1 s econd, 1. 5 s econds , 2

s econds
Buz z er Of f , On
Over l appi ng For ms Of f , On
* Thi s s et t i ng i s avai l abl e onl y i n I BM PPDS emul at i on mode.

** The opt i ons avai l abl e f or t hi s s et t i ng var y dependi ng on t he count r y.
Page length for tractor

This setting allows you to set the page length (in inches) for the
continuous paper loaded on the tractor.
Skip over perforation

This feature is available only when continuous paper is selected
as the paper source. When you turn on this feature, the printer
provides a one-inch (25.4 mm) margin between the last line
printed on one page and the first line printed on the next page.
Because most application program margin settings override
margin settings from the control panel, you should use this setting
only if you cannot set your top and bottom margins using your
application.
-8

Auto tear-off
When auto tear-off is on and you are using continuous paper with
the tractor, the printer automatically advances the paper
perforation to the tear-off position, where you can easily tear off
the printed page(s). When the printer receives data again, it
automatically moves the paper back to the top-of-form position
and starts printing, so you can use all of the next page.
When auto tear-off is off and you are using continuous paper with
the tractor, you need to move the perforation to the tear-off
position manually by pressing the T ear Of f /Speci al Paper
button. See “Using the tear-off function” for more information.
Auto line feed

When auto line feed is on, the printer accompanies each carriage
return (CR) code received with a line feed (LF) code.
Print direction
You can select auto print direction, bidirectional printing (Bi - D),
or unidirectional printing (Uni - D). Printing is normally
bidirectional; however, unidirectional printing allows for precise
vertical printing alignment.
Software
When you select ESC/P2, the printer operates in the EPSON
ESC/P2 mode. When you select I BM PPDS, the printer emulates
an IBM printer.
0 slash
Select the zero character with a slash ( ) (this feature is on) or
without a slash (0) (This feature is off). The slash allows you to
easily distinguish between the uppercase letter “O” and a zero.
-9

High speed draft
When high speed draft is on, the printer prints up to 550 cps
(characters per second) at 10 cpi (characters per inch). When it is
off, the printer prints 495 cps at 10 cpi.
I/F (interface) mode

The printer provides a slot for an optional interface in addition to
its built-in parallel interface and USB interface. You can choose
Aut o (automatic), Par al l el , USB or Opt i on for the interface mode.
When you select Aut o, the printer automatically selects the
interface that is receiving data, and uses that interface until the
end of the print job. The Aut o setting allows you to share the
printer among multiple computers without changing the
interface mode.
If only one computer is connected to the printer, you can select

Par al l el , USB or Opt i on, depending on which interface your
computer uses.
Auto I/F (interface) wait time

When the printer is in the auto interface mode and it receives no
data from the currently selected interface for the amount of time
specified with this setting, it determines which interface is
receiving data and switches to that interface. You can specify
either 10 s econds or 30 s econds for the auto interface wait time.
Parallel I/F bidirectional mode

The Parallel Interface bidirectional transfer mode is used when
this feature is on. If bidirectional transfer mode is unnecessary,
turn this off.
-10

Packet mode
Be sure to select Aut o when printing from Windows applications
using the printer driver included in the CD-ROM that comes with
the printer. In case you encounter any communication troubles
when printing from applications based on other operating
systems such as DOS, turn off this mode.
Auto CR (carriage return)

This setting is available only in IBM PPDS emulation mode. When
auto carriage return is on, each line feed (LF) code or ESC J code
is accompanied by a carriage return (CR) code so the printer
moves the next printing position to the left margin. When this
setting is off, you must send a CR code after the line feed code to
move the printing position to the left margin.
A.G.M. (IBM)
Turn on the alternate graphic mode (A.G.M.) to make the ESC 3,
ESC A, ESC J, ESC K, ESC L, ESC Y, ESC Z, and ESC * commands
in IBM PPDS emulation mode work the same way as in ESC/P 2
mode.
The A.G.M. feature is available only in IBM PPDS emulation

mode.
Character table
You can select from among 13 to 36 standard character tables,
depending on the country of purchase. See “Default-setting
mode” for more information.
International character set for italic table

You can select among several international character sets for the
italic character table. Each character set contains eight characters
that vary depending on the country or language, so you can
customize the italic table to suit your printing needs.
-11

Font
One of these fonts selected in the default setting is corresponding
to Others on the control panel. You can select the following fonts
directly on the control panel: Draft, Roman, Sans Serif, Courier,
Prestige and Script.
Manual feed wait time

This setting allows you to set the amount of wait time between
when paper is inserted into the paper guide and it is fed. If the
paper feeds before you can adjust its position properly, you
should increase the wait time.
Buzzer (beeper)
The printer beeps when an error occurs. See “Using the Error
Indicators” for more information on printer errors. If you do not
want the printer to beep when an error occurs, turn off this setting.
Overlapping forms
This setting takes effect only when the skip-over-perforation
setting is on. When overlapping-forms setting is on, the printer
lifts up the print head each time it makes a one-inch margin with
the skip-over-perforation feature. You need to turn on both the
overlapping-forms and the skip-over-perforation settings when
you use overlapping forms.
Changing default settings

Follow these steps to enter the default-setting mode and change
the printer’s default settings:
-12

Note:
❏ To print the language selection and default-setting mode
instructions, you need three sheets of A4 or letter size single-sheet
paper or three pages of continuous paper that is at least 279 mm (11
inches) long and 210 mm (8.3 inches) wide. See “Loading
Continuous Paper” and “Loading Single Sheets” for instructions
on loading continuous paper and single sheets.
❏ If you use single sheets, you need to load a new sheet of paper each
time the printer ejects a printed sheet from the paper guide.
1. Make sure paper is loaded and the printer is turned off.
c Caution:
Whenever you turn off the printer, wait at least five seconds
before turning it back on; otherwise, you may damage the
printer.
2. Turn on the printer while holding down the Font button.
The printer enters the default-setting mode and prints the

language selection instructions (one page).
3. Press the Font button until the Font and Pi t ch lights indicate
the language you want, as described in the language selection
instructions.
4. Press the T ear Of f /Speci al Paper button to print the

default-setting mode instructions (two pages) in the language
you selected.
The printed instructions list the settings you can change,

describe how to change them, and show you how the control
panel lights help you make settings. Use these instructions to
change the printer’s default settings from the control panel.
Note:
The arrows in the instructions indicate the printer’s current
settings.
-13

5. When you finish making settings, turn off the printer and exit
the default-setting mode.
Note:
You may exit the default-setting mode by turning off the printer at
any time. Any settings you have made remain in effect until you
change them again.
Printing in Color
When you install a color ribbon cartridge, the printer can print in
color if you select a printer driver capable of printing in color. See
the Setup Guide for information on installing the ribbon cartridge,
and “About Your Printer Software” for information on the printer
driver. See your software manual for details on color printing.
Note:
IBM emulation mode does not support color printing.
-14

Troubleshooting
Using the Error Indicators

You can identify many common printer problems using the lights
on the control panel. If your printer stops working and one or
more control panel lights are on or flashing or the printer beeps,
use the following table to diagnose and fix the problem. If you
cannot fix your printer problem using this table, see “Problems
and Solutions”.
State of panel Beep Problem

lights pattern Solution
Paper Out ••• No paper i s l oaded i n t he s el ect ed paper
Paus e s our ce.
Load paper i n t he s el ect ed paper s our ce;
t he Paper Out and Paus e l i ght s go of f and
t he pr i nt er r es umes pr i nt i ng.
Paper Out ••• Paper i s not l oaded cor r ect l y.

Paus e
Remove and r el oad your paper cor r ect l y,
t hen pr es s t he Paus e but t on. See “Loadi ng
Cont i nuous Paper ”, “Loadi ng Si ngl e
Sheet s ”, or “Loadi ng Speci al Paper ” f or
paper - l oadi ng i ns t r uct i ons .
••• Paper i s j ammed i n t he pr i nt er .
To cl ear t he paper j am, s ee “Cl ear i ng a

Paper Jam”.
••• Paper i s not f ul l y ej ect ed.
Pr es s t he Load/Ej ect but t on t o ej ect t he

s heet .
-1

Paper Out ••• The paper s our ce i s not s el ect ed cor r ect l y
Paus e on t he cont r ol panel .
Sel ect t he pr oper paper s our ce T hen pr es s

t he Paus e but t on.
••• The pr i nt er cover i s open.
Cl os e t he pr i nt er cover and pr es s t he Paus e

but t on.
Paper Out ••••• An unknown pr i nt er er r or has occur r ed.

Paus e
Tear Of f / Tur n of f t he pr i nt er and l eave i t of f f or
Speci al Paper s ever al mi nut es ; t hen t ur n i t on agai n. I f
Pi t ch t he er r or r ecur s , cont act your deal er .
Font
Paper Out – The pr i nt head i s over heat ed.

Paus e
Wai t f or a f ewmi nut es ; t he pr i nt er r es umes
pr i nt i ng aut omat i cal l y once t he pr i nt head
cool s .
=on, =of f , =f l as hi ng
••• = s hor t s er i es of beeps ( t hr ee beeps ) , ••••• = l ong s er i es of beeps
( f i ve beeps )
Note:
The printer beeps once if you press a control panel button when the
corresponding function is not available.
Problems and Solutions

Most problems you may encounter while operating your printer
have simple solutions. Use the information in this section to find
the source of and solution to printer problems that occur.
Determine the type of problem that occurred, and see the

appropriate section below:
“Power supply problems”
-2

“Paper loading or feeding problems”
“Printing position problems”
“Printing or printout quality problems”
You can also use the self test to determine whether the printer or
the computer is causing the problem. See “Printing a Self Test”
for instructions on printing a self test. To pinpoint communication
problems, experienced users may want to use the printer’s hex
dump mode described in “Printing Hex Dump”.
To clear a paper jam, see “Clearing a Paper Jam”.
Power supply problems
The control panel lights come on briefly but then go off and
stay off.
Cause What to do
The printer’s voltage rating Check the printer and the outlet
does not match the voltage of voltage ratings. If the voltages do not
your electrical outlet. match, unplug the printer
immediately and contact your dealer.
w Warning:
Do not reconnect the power
cord to an electrical outlet
with the wrong voltage for
your printer.
The printer does not work and the control panel lights are off.
Caus e What to do
-3

The printer is turned off. Turn on the printer. The Power light
comes on.
The power cord is not Turn off the printer and make sure the
properly plugged into the power cord is firmly plugged into the
electrical outlet; or if your electrical outlet and the printer, if
power cord is not necessary. Then turn on the power
permanently attached to switch.
your printer, the power cord
is not properly plugged into
the printer.
The electrical outlet is Use a different outlet.

controlled by an outside
switch or automatic timer.
The electrical outlet does not Plug another electrical device, such as
work. a lamp, into the outlet to check if the
outlet is working properly. If it is not,
use a different outlet.
Paper loading or feeding problems
Single sheets
The printer does not load single-sheet paper or does not feed
it properly.
Cause What to do
Continuous paper is in the Press the Load/Ej ect button to

paper path. remove the continuous paper. Select
Manual /CSF as the paper source on the
control panel and insert a new sheet.
(See “Switching to single sheets” for
more information.)
-4

Tr act or is selected as the Select Manual /CSF as the paper source
paper source on the control on the control panel. (See “Buttons and
panel. Lights”.)
The platen rotates but the printer does not feed the paper.
Cause What to do

panel. Lights”.)
Paper feeding is crooked or the paper jams.

Cause What to do
The paper guide is not Remove the paper guide and install it
properly installed. as described in “ Attaching the paper
guide” in the Setup Guide.
The edge guide is not Move the edge guide so that they
positioned correctly. match the width of your paper.
You may not be using the Be sure you’re using the right type of
right type of paper for the paper. See “Paper”.
printer.
The paper is old or creased. Use only new, clean sheets of paper.
Note:
If paper is jammed in the paper path,
see “Clearing a Paper Jam”.
-5

The printer does not fully eject the paper.
Cause What to do
You may not be able to fully Use the Load/Ej ect button to eject the
eject your paper using the paper.
LF/FF button.
Your paper may be too long. Make sure the page length of your
paper is within the specified range. See
the single-sheet paper specifications in
“Single sheets”. Also check and adjust
the paper size setting in your
application or the printer driver.
When the printer ejects the paper, the Paper Out flashes and
the Paus e light comes on.
Cause What to do
The printer has not fully Remove the paper by hand; the Paper
ejected your paper. Out light goes out. If you are printing
a multiple-page document, insert a
new sheet of paper into the paper
guide. The Paus elight goes out and the
printer automatically loads the paper
and resumes printing.
-6

Continuous paper
The printer does not load continuous paper or does not feed it
properly.
Cause What to do
Manual /CSF is selected as the Select T r act or as the paper source on

paper source on the control the control panel. (See “Buttons and
panel. Lights”.)
The paper has come off the Reattach the paper to the tractor as
tractor. described in “Loading Continuous
Paper”.
When you send data or press the Load/Ej ect button, the platen
rotates but the printer does not feed the paper.
Cause What to do
Manual /CSF is selected as the Select T r act or as the paper source on

paper source on the control the control panel. (See “Buttons and
panel. Lights”.)
The paper has come off the Reattach the paper to the tractor as
tractor. described in “Loading Continuous
Paper”.
The paper has been fed back Press the Load/Ej ect button to load
to the standby position. the paper.
Paper feeding is crooked or the paper jams.

Cause What to do
The paper supply is Make sure the paper supply is not

obstructed. obstructed by a cable or some other
object.
-7

The paper supply is not Make sure you align your paper
aligned with the printer. supply with the paper loaded in the
tractor so the paper feeds smoothly
into the printer. See “Positioning the
continuous paper supply”.
The paper supply is too far Make sure that your paper supply is
away from the printer. within 1 meter (3 feet) of the printer.
The holes on the sides of the Check that the holes on the sides of the
paper are misaligned. paper are aligned with each other.
Also make sure the sprocket units are
locked and their covers are closed.
The paper-thickness lever is Set the paper-thickness lever to match

set incorrectly. the thickness of your paper. See
“Adjusting the Paper-Thickness
Lever”.
Your paper may be the Make sure that the paper size and
wrong size or thickness for thickness are within the specified
the printer. ranges. See “Paper” for information
on the continuous paper
specifications.
The sprocket units are Adjust the position of the sprockets to

positioned incorrectly for the remove any slack along the width of
width of paper you are the paper.
using. Note:
If paper is jammed in the paper path,
see “Clearing a Paper Jam” for
instructions.
The printer does not eject your continuous paper properly.

Cause What to do
-8

You may be trying to feed too If you are using normal continuous
much paper backward. paper, tear off the last printed page
and press the Load/Ej ect button to
feed the paper backward. If you are
using labels, tear off the paper entering
the printer, and then press the LF/FF
button to feed the labels forward.
Your paper may be too long Make sure the page length of your
or too short. paper is within the specified range. See
“Paper” for information on the
continuous paper specification.
The paper size setting in Check the paper size setting in your
your application or the application or the printer driver.
printer driver may not match
the size of the paper you are
using.
The printer’s page length Check Page l engt h f or t r act or of

setting for the tractor may the printer’s default settings. See
not match the size of the “Changing default settings”.
continuous paper you are
using.
Paper is jammed inside the Clear the paper jam as described in

printer. “Clearing a Paper Jam”.
Single sheets loaded from the optional cut-sheet feeder
The platen rotates but the cut-sheet feeder does not feed the
paper.
Cause What to do
The cut-sheet feeder is Reinstall it correctly. See “Installing

installed incorrectly. the cut-sheet feeder”.
-9

panel. Lights”.)
The right and left paper Adjust the paper guides to match the
guides are too close to the width of your paper.
paper stack, preventing the
paper from feeding
smoothly.
Paper is jammed inside the Clear the paper jam as described in

printer. “Clearing a Paper Jam”.
There are only a few sheets of Add more paper.

paper left in the bin.
You may have loaded too Remove some sheets. See “Paper” for
many sheets in the bin. information on the types and quantity
of paper that can be loaded with the
cut-sheet feeder.
The cut-sheet feeder feeds more than one sheet at a time.

Cause What to do
You may have loaded too Remove some sheets. See “Paper” for
many sheets in the bin. information on the types and quantity
of paper that can be loaded with the
cut-sheet feeder.
Sheets of paper are stuck Remove the paper stack, fan it, and
together. then reload it.
Paper feeding is crooked.

Cause What to do
The right and left paper Position the paper guides to match the
guides are too far apart. width of your paper.
-10

The paper is old or creased. Use only new, clean sheets of paper.
You may not be using the Make sure your paper meets the
right type of paper for the requirements of your printer and
cut-sheet feeder. For cut-sheet feeder. See “Paper” for
example, your paper may be information on the paper
too heavy or too light. specifications.
When the printer ejects the paper, the Paper Out flashes and
the Paus e light comes on.
Cause What to do
The printer has not fully Remove the paper by hand; the Paper
ejected your paper. Out light goes out. Press the Paus e
button to resume printing.
When you try to load single-sheet paper manually, the printer

loads the paper from the cut-sheet feeder.
Cause What to do
The paper was not properly Load the paper in the paper guide as
loaded in the paper guide. “Loading single sheets from the front”.
One page of your document is printed on two pages.

Cause What to do
The paper size setting in Adjust the paper size setting in your
your application software application or the printer driver.
does not match the size of the
paper loaded in the printer.
The printer does not load the paper you want when you switch
between the cut-sheet feeder and the tractor.
-11

Cause What to do
The paper source is not Select the proper paper source on the
selected correctly. control panel. (See “Buttons and
Lights”.)
Printing position problems
Wrong top-of-form position
Your printing appears too high or low on the page.

Cause What to do
your application software or application or printer driver.
printer driver does not
match the size of the paper
you are using.
The printer’s page length Change Page l engt h f or t r act or

setting for the tractor does setting using the printer’s
not match the size of the default-setting mode. See “Changing
continuous paper you are default settings”.
using.
-12

The top margin or Check and adjust the margin or
top-of-form position setting top-of-form position settings in your
is incorrect. application software. See “Printable
area” for more information.
You can also adjust the top-of-form
position using the Micro Adjust
function. However, settings made in
Windows applications override
settings made in the Micro Adjust
mode. See “ Adjusting the top-of-form
position”.
The printer driver settings Choose the correct printer driver

you want to use are not setting from the Windows desktop or
selected in your software. in your application before printing.
You moved the paper using Adjust the top-of-form position using
the knob while the printer the Micro Adjust function. See
was on. “Adjusting the top-of-form position”.
c Caution:
Never use the knob to adjust
the top-of-form position; this
may damage the printer or
cause it to lose the
Wrong tear-off position
The printer prints on (or too far away from) the perforation of
your continuous paper.
Cause What to do
-13

The tear-off position setting Adjust the tear-off position using the
is incorrect. micro adjust feature. See “Adjusting
the top-of-form position”.
c Caution:
Never use the knob to adjust
the tear-off position; this may
damage the printer or cause
it to lose the tear-off position.
You moved the paper using Adjust the tear-off position using the
the knob while the printer Micro Adjust function. See “ Adjusting
was on. the top-of-form position”.
The printer you want to use Choose the correct printer from the
is not selected in your Windows desktop or in your
software. application before printing.
your application or printer application or printer driver.
driver does not match the
size of the paper you are
using.
The printer’s page length Change Page l engt h f or t r act or

setting for the tractor does setting using the printer’s
not match the size of the default-setting. See “ Changing default
paper you are using. settings”.
-14

Printing or printout quality problems
The Paus e light is off but the printer does not print.
Cause What to do
The interface cable is not Check that both ends of the cable
plugged in securely. between the printer and the computer
are plugged in securely. If the cable is
connected correctly, run a self test as
described in “Printing a Self Test”.
Your interface cable does not Use an interface cable that meets the
meet the printer and/or requirements of both the printer and
computer specifications. computer. See the Setup Guide and
your computer documentation.
Your software is not Make sure that your printer is properly

properly set up for your selected in your application software.
printer. If necessary, install or reinstall the
printer driver software. Refer to the
Setup Guide for detailed instruction.
The Paper Out and Paus e lights are on and the printer does not
print.
Cause What to do
The printer is out of paper for Make sure the correct paper source is
the selected paper source. selected on the control panel, and load
paper in the current paper source.
Press the Paus e button to resume
printing.
-15

Paper on the paper guide is Move the paper a little to the right, left
positioned too far to the left, or inside. When it is positioned
right or inside for the paper properly, the Paper Out and Paus e
sensor to detect it. lights go off.
The printer sounds like it is printing, but nothing prints.

Cause What to do
The ribbon cartridge is not Reinstall the ribbon cartridge as

installed properly. described in “Replacing the ribbon
cartridge”.
The ribbon is worn out. Replace the ribbon cartridge as

described in “Replacing the ribbon
cartridge”.
The paper source is not Select the desired paper source on the
selected correctly. control panel. See “Buttons and
Lights”.
The printer makes a strange noise and stops abruptly.

Cause What to do
The paper is jammed. Clear the paper jam as described in

“Clearing a Paper Jam”.
The ribbon is jammed Remove any slack from the ribbon by

because it has too much slack turning the ribbon-tightening knob, or
or it is worn out. replace the ribbon cartridge. See
“Replacing the ribbon cartridge”.
-16

The printer stops printing and the Paus e light flashes.
Cause What to do
The print head is overheated. Wait for a few minutes; the printer
resumes printing automatically once
the print head cools.
Part of the printout is missing, or dots are missing in random

positions.
Cause What to do
The ribbon cartridge is not Reinstall the ribbon cartridge as

installed properly. described in “Replacing the ribbon
cartridge”.
There is too much slack in the Remove any slack in the ribbon by
ribbon or the ribbon has turning the ribbon-tightening knob, or
come loose. replace the ribbon cartridge as
described in “Replacing the ribbon
cartridge”.
Lines of dots are missing in the printout as shown below.
Cause What to do
The ribbon cartridge is not Stop printing and reinstall the ribbon
installed correctly, and the cartridge as described “Replacing the
ribbon is twisting or ribbon cartridge”.
slackening.
-17

The print head is damaged. Stop printing and contact your dealer
to have the print head replaced.
w Warning:
Never try to replace the print
head yourself because other
parts of the printer must be
checked at the same time.
Incorrect characters are printed.

Cause What to do
Your printer and the Make sure that you use the correct
computer may not be interface cable and that the
communicating correctly. communications protocol is correct.
Refer to the Setup Guide and your
computer documentation. If you
installed the optional serial interface
card, also see “Interface Cards”.
The wrong character table is Select the correct character table in

selected in your software. your software or the printer’s default
settings. Note that the character table
setting in your software overrides the
settings made in the default-setting
mode.
The font or characters set in your application software cannot

be printed.
Cause What to do
Your application software is Make sure that your application

not correctly configured for software is correctly configured for
your printer. your printer. See your application
documentation.
-18

The printer does not print the font you selected on the control
panel or in the default settings.
Cause What to do
Software settings override Use your software to select the font.

settings you make in the
control panel or in the
default settings.
Printing starts too high or too low on the page.

Cause What to do
The paper size settings in Change the paper size settings in your
your application software do application software or printer driver
not match the size of the to match the size of the paper you are
paper loaded in the printer. using.
The top margin or loading Check and adjust the top margin and
position setting is incorrect. loading position settings in your
software, or adjust the top-of-form
position using the Micro Adjust
function. See “Printable area” and
“Adjusting the top-of-form position”.
However, settings made in Windows
applications override settings made on
the control panel.
Top margin and loading Use your application software to make

position settings made in these settings.
your Windows applications Note:
override settings you make If you want to eliminate the top
in the SelecType mode. margin and print at the very top of
the page, adjust the top margin in
your Windows application little by
little until text is printed at the very
top of the page.
-19

All the text is printed on the same line.
Cause What to do
No line feed command is Turn on the auto line feed option in the
sent at the end of each line of default-settings mode, so that the
text. printer automatically adds a line feed
code to each carriage return. See
“Changing default settings”.
The printout has extra blank lines between lines of text.

Cause What to do
Two line feed commands are Turn off the auto line feed option in the
being sent at the end of each default-settings mode. See “ Changing
line of text. default settings”.
The line space setting in your Adjust the line space setting in your
application software is application software.
incorrect.
The length of the printing on the page does not match your
paper length.
Cause What to do
your application or the application or the printer driver.
printer driver may not match
the size of the paper you are
using.
The printer’s page length Check Page l engt h f or t r act or of

setting for the tractor may the printer’s default settings. See
not match the size of the “Changing default settings”.
continuous paper you are
using.
-20

Printing starts lower on the page than you expect, or the bottom
of a page is printed at the top of the next page.
Cause What to do
The lines-per-page, top and Adjust these settings in your

bottom margin, or form application software, as follows:
length setting is incorrect.
If your application software has a
lines-per-page setting, set it to 66 for
letter size paper or 70 for A4 size paper.
If your software does not have a
lines-per-page setting, try decreasing
the top margin or increasing the
bottom margin, or both, until you get
the results you want. Adjust the form
length setting if your software has this
option.
Vertical printed lines are not aligned.

Cause What to do
Bidirectional printing, which Use the printer’s bidirectional

is the printer’s standard adjustment mode to correct this
printing mode, may be out of problem. See “ Aligning Vertical Lines
alignment. in Your Printout”.
Correcting USB Problems

If you are having difficulty using your printer with a USB
connection, read the information in this section.
-21

Make sure that your computer is a Windows Me, Windows 98
or Windows 2000 pre-installed model
Your computer must be a Windows Me, Windows 98 or Windows
2000 pre-installed model. You may not be able to install or run the
USB printer driver on a computer which is not equipped with a
USB port or which has been upgraded from Windows 95 to
Windows Me, 98 or 2000.
For details about your computer, contact your dealer.
Make sure that EPSON USB Printer Devices appears on the

Device Manager menu (for Windows Me and Windows 98
only)
If you canceled the plug-and-play driver installation before the
procedure was complete, either the USB printer device driver or
the printer driver may be incorrectly installed.
Follow these steps to check the installation and reinstall the

drivers:
1. Turn the printer on, and plug the USB cable into the printer
and the computer.
2. Right-click the My Comput er icon on your desktop, then click

Pr oper t i es .
3. Click the Devi ce Manager tab.
-22

If your drivers are correctly installed, EPSON USB Pr i nt er
Devi ces should appear on the Device Manager menu.
If EPSON USB Pr i nt er Devi ces does not appear on the Device

Manager menu, click the plus (+) sign beside Ot her devi ces
to view the installed devices.
If USB Pr i nt er appears under Ot her devi ces , the USB printer

device driver is not installed correctly. If EPSON DLQ- 3500
appears, the printer driver is not installed correctly.
If neither USB Pr i nt er nor EPSON DLQ- 3500 appears under

Ot her devi ces , click Ref r es h or unplug the USB cable from
the printer, then plug it into the printer again.
-23

4. Under Ot her devi ces , select USB Pr i nt er or EPSON DLQ- 3500
and click Remove. Then, click OK.
5. When the following dialog box appears, click OK. Then click
OK again to close the System Properties dialog box.
6. Turn off the printer and restart your computer. Then, reinstall
the drivers from the beginning, following the instructions in
the Setup Guide.
-24

Printer does not work correctly with the USB cable
If your printer does not work correctly with the USB cable, try one
or more of these solutions:
❏ Make sure that the cable you are using is a standard, shielded
USB cable.
❏ If you are using a USB hub, connect the printer to the first tier
of the hub, or connect the printer directly to the computer’s
USB port.
❏ For Windows 98, try reinstalling the USB printer device driver
and the printer software. First, uninstall EPSON Pr i nt er
Sof t war e using the Add/Remove Programs utility in the
Control Panel, then uninstall EPSON USB Pr i nt er Devi ces .
Next, reinstall the software as described in the Setup Guide. If
EPSON USB Pr i nt er Devi ces is not registered in the
Add/Remove Programs list, access the CD-ROM and
double-click epus bun. exe in Win9x folder. Then follow the
on-screen instructions.
Clearing a Paper Jam

Follow these steps to clear a paper jam:
1. Turn off the printer.
-25

2. Open the printer cover.
3. If continuous paper is jammed in the printer, tear off the fresh

supply at the back of the printer.
4. Turn the knob on the right side of the printer to remove the
paper. Remove any remaining pieces of paper.
If the paper is stuck where the printer ejects it, gently pull the
paper out of the printer.
c Caution:
Use the knob on the right side of the printer to clear paper
jams only when the printer is off. Otherwise, you may
damage the printer or change the top-of-form or tear-off
position.
5. Close the printer cover and turn on the printer. Make sure the
Paper Out and Paus e lights are off.
Aligning Vertical Lines in Your Printout

If you notice that the vertical lines in your printout are not
properly aligned, you can use the printer’s bidirectional
adjustment mode to correct this problem.
During bidirectional adjustment, the printer prints three sheets of

alignment patterns, Draft, Bit Image, and LQ (letter quality).
Select the best alignment pattern from each sheet to align vertical
lines.
Follow the steps below to perform bidirectional adjustment.
-26

Note:
❏ To print the instruction sheet and alignment patterns, you need four
sheets of A3 size single-sheet paper or 15-inch (recommended)
continuous paper. (See “Loading Continuous Paper” or “Loading
Single Sheets” for paper-loading instructions.)
❏ If you use single-sheet paper, be sure to load a new sheet of paper

each time the printer ejects a printed sheet. Otherwise, you cannot
proceed to the next step.
1. Make sure paper is loaded, then turn off the printer.
c Caution:
before turning it back on; otherwise you may damage the
printer.
2. While holding down the Paus e button, turn on the printer.

The printer enters the bidirectional adjustment mode and
then prints the instruction sheet and the first set of alignment
patterns.
3. As described in the instructions, compare the alignment

patterns and select the number of the pattern with the best
alignment using the LF/FF D and Load/Ej ect U buttons. Font
lights show the pattern number which is selected at that time.
4. Enter the number of the pattern of your choice by pressing the

Font button. The printer prints the next set of alignment
patterns.
5. Repeat steps 3 and 4 to select and enter the number of the

pattern with the best alignment for each of the remaining sets.
6. Turn off the printer and exit the bidirectional adjustment

mode.
-27

Printing a Self Test
Running the printer’s self test helps you determine whether the
printer or the computer is causing the problem:
❏ If the self test results are satisfactory, the printer is working

properly and the problem is probably caused by your printer
driver settings, application settings, computer, or interface
cable. (Be sure to use a shielded interface cable.)
❏ If the self test does not print properly, there is a problem with
the printer. See “Problems and Solutions” for possible causes
and solutions to the problem.
You can print the self test using either single sheets or continuous
paper. See “Loading Continuous Paper” or “ Loading Single
Sheets” for paper-loading instructions.
Follow these steps to perform a self test:
1. Make sure paper is loaded, and the proper paper source is

selected on the control panel. Then turn off the printer.
c Caution:
printer.
2. To run the test using the Draft font, turn on the printer while
holding down the LF/FF button. To run the test using the
printer’s letter-quality fonts, turn on the printer while holding
down the Load/Ej ect button. Either self test can help you
determine the source of your printing problem; however, the
draft self test prints faster than the letter-quality test.
After a few seconds, the printer loads the paper automatically

and begins printing the self test. A series of characters is
printed.
-28

Note:
To temporarily stop the self test, press the Paus e button. To resume
the test, press the Paus e button again.
3. To end the self test, press the Paus e button to stop printing. If
paper remains in the printer, press the Load/Ej ect button to
eject the printed page. Then turn off the printer.
c Caution:
Do not turn off the printer while it is printing the self test. Always
press the Paus e button to stop printing and the Load/Ej ect
button to eject the printed page before you turn off the printer.
Printing Hex Dump

If you are an experienced user or a programmer, print a
hexadecimal dump to isolate communication problems between
the printer and your software program. In hex dump mode, the
printer prints all data it receives from the computer as
hexadecimal values.
Follow these steps to print a hex dump:
Note:
The hex dump feature is designed for a connection with DOS-based PC.
1. Make sure that A4 (210 × 297 mm, 8.3 × 11.7 inches) or wider
paper (such as letter size paper) is loaded in the printer and
the printer is turned off.
2. To enter hex dump mode, turn on the printer while holding

down both the LF/FF and Load/Ej ect buttons.
-29

3. Open a software program and send a print job to the printer.
Your printer prints all the codes it receives in hexadecimal
format.
By comparing the characters printed in the right column with

the printout of the hexadecimal codes, you can check the
codes being received by the printer. If characters are printable,
they appear in the right column as ASCII characters.
Nonprintable codes, such as control codes, are represented by
dots.
4. To exit the hex dump mode, press the Paus e button and eject
the printed page(s), and turn off the printer.
Contacting Customer Support

If your EPSON product is not operating properly and you cannot
solve the problem using the troubleshooting information in your
product documentation, contact customer support services for
assistance. If customer support for your area is not listed below,
contact the dealer where you purchased your product.
Customer support will be able to help you much more quickly if

you give them the following information:
❏ Product serial number

(The serial number label is usually on the back of the product.)
❏ Product model
-30

❏ Product software version
(Click About , Ver s i on I nf o, or similar button in the product
software.)
❏ Brand and model of your computer
❏ Your computer operating system name and version
❏ Names and versions of the software applications you

normally use with your product
For users in the United Kingdom and the Republic

of Ireland
http://www.epson.co.uk
Visit our Internet home page for a full list of support and warranty
services including:
❏ Register your product on-line
❏ Free access to the latest EPSON software drivers
❏ Easy access to frequently asked questions
❏ Interactive web based support tool to help you quickly resolve

support issues
❏ Chat directly with a support technician on-line
❏ Email Technical Support
-31

Support Via Telephone
Other Products: UK 08701 637 766
The Republic of Ireland 01 679 9015
Pre-Sales Enquiries, Literature Requests and Nearest Dealer
Home Page: http://www.epson.co.uk
Email: [email protected]
Telephone: UK 0800 220 546
The Republic of Ireland 1 800 409 132
Fax: UK 01442 227271
The Republic of Ireland 00 44 1442 227 271
For users in the Middle East

Some of these services may be available in English only.
http://www.epson.com
Select your country from our Internet home page for a full list of
support and warranty services including:

support issues
-32

Technical Support Via Email and Telephone

❏ Email: [email protected]
❏ Telephone: +971 4 351 7777
❏ Fax: +971 4 351 6617
Pre-Sales Enquiries, Literature Requests and Nearest Dealer

Select your country from our Internet home page at
http://www.epson.com.
For users in Scandinavia

http://www.epson.com
Select your country from our Internet home page for a full list of
support and warranty services including:

support issues
-33

Denmark 80 88 11 27
Finland 0800 523 010
Norway 800 11 828
Sweden 08 445 12 58
Pre-Sales Enquiries Literature Requests and Nearest Dealer
Denmark Home Page: http://www.epson.dk
Telephone: 38 48 71 37
Finland Home Page: http://www.epson.fi
Telephone: 0981 710 083
Norway Home Page: http://www.epson.no
Telephone: 231 62 124
Sweden Home Page: http://www.epson.se
Telephone: 08 519 92 082
For users in South Africa
http://www.epson.co.za
Visit our Internet home page for a full list of support and warranty
services including:
-34


support issues

❏ Telephone: (011) 444-5223 or 0800 600 578
Pre-Sales Enquiries Literature Requests and Nearest Dealer

❏ Home Page: http://www.epson.co.za
❏ Telephone: (011) 448-2736 or 0800 005 956
For users in Australia

EPSON Australia wishes to provide you with a high level of
customer service. In addition to your product documentation, we
provide the following sources for obtaining information:
Your Dealer
Don’t forget that your dealer can often help identify and resolve
problems. The dealer should always be the first call for advise on
problems; they can often solve problems quickly and easily as
well as give advise on the next step to take.
-35

Internet URL http://www.epson.com.au
Access the EPSON Australia World Wide Web pages. Worth
taking your modem here for the occasional surf! The site provides
a download area for drivers, EPSON contact points, new product
information and technical support (e-mail).
EPSON Faxback Service

EPSON Faxback service will fax you the latest specifications for
most EPSON products offered in Australia. Phone (02) 9903 9075
and the system will guide you through a number of choices before
faxing the information to your fax machine.
EPSON Helpdesk
EPSON Helpdesk is provided as a final backup to make sure our
clients have access to advise. Operators on the Helpdesk can aid
you in installing, configuring and operating your EPSON
product. Our Pre-sales Helpdesk staff can provide literature on
new EPSON products and advise where the nearest dealer or
service agent is located. Many types of queries are answered here.
The Helpdesk numbers are:
Phone: 1300 361 054
Fax: (02) 9903 9189
We encourage you to have all the relevant information on hand

when you ring. The more information you prepare, the faster we
can help solve the problem. This information includes your
EPSON product documentation, type of computer, operating
system, application programs, and any information you feel is
required.
-36

For users in Singapore
Sources of information, support, and services available from
Epson Singapore are:
World Wide Web (http://www.epson.com.sg)

Information on product specifications, drivers for download,
Frequently Asked Questions (FAQ), Sales Enquiries, and
Technical Support via e-mail are available.
Epson HelpDesk (Phone: (065) 5863111)

Our HelpDesk team can help you with the following over the
phone:
❏ Sales enquiries and product information
❏ Product usage questions or problems
❏ Enquiries on repair service and warranty
For users in Thailand

Contact for information, support, and services are:
World Wide Web (http://www.epson.co.th)

Frequently Asked Questions (FAQ), and e-mail are available.
Epson Hotline (Phone: (662) 670-0333)

Our Hotline team can help you with the following over the phone:
❏ Sales enquiries and product information
❏ Product usage questions or problem
-37

❏ Enquiries on repair service and warranty
For users in Indonesia

Contacts for information, support, and services are:
World Wide Web (http://epson-indonesia.com)

❏ Information on product specifications, drivers for download
❏ Frequently Asked Question (FAQ), Sales Enquires, questions

through e-mail
Epson Hotline
❏ Sales enquires and product information
❏ Technical support
Phone 62 21 5724350
Fax 62 21 5724357
For users in Hong Kong

To obtain technical support as well as other after-sales services,
users are welcome to contact EPSON Hong Kong Limited.
Internet Home Page

EPSON Hong Kong has established a local home page in both
Chinese and English on the Internet to provide users with the
following information:
❏ Product information
❏ Answers to Frequently Asked Questions (FAQs)
-38

❏ Latest versions of EPSON product drivers
Users can access our World Wide Web home page at:
http://www.epson.com.hk
Electronic Bulletin Board System

An electronic bulletin board system (BBS) is also available to
obtain product information and the latest versions of product
drivers. You can log on to the following number for the BBS
service:
BBS: (852) 2827-4244
Technical Support Hotline

You can also contact our technical staff at the following telephone
and fax numbers:
Phone: (852) 2585-4399
Fax: (852) 2827-4383
For users in Malaysia

World Wide Web (http://www.epson.com.my)

Frequently Asked Questions (FAQ), and Email Enquiries are
available.
-39

Epson Trading Shah Alam Head Office
Phone: 03 5191366
Fax: 03 5191281
For users in India

World Wide Web (http://www.epson.co.in)

Frequently Asked Questions (FAQ), Products Enquiry, and
Technical Query are available.
-40

Epson India Head Office - Bangalore:
Phone: 5321 266-70
Fax: 5581799/5321095
Help Desk Phone: 5321 625
Epson India Regional Offices:
Mumbai Phone: 8261516- 17

Fax: 8257287
Hel p Desk Phone: 8261515
Del hi Phone: 3352051- 53

Fax: 3352054
Chennai Phone: 8203940- 41

Fax: 8272463
Kol kat a Phone: 2871355

Fax: 2871357
For users in the Philippines

To obtain technical support as well as other after sales services,
users are welcome to contact the EPSON Philippines
Representative Office at the telephone and fax numbers below:
Phone: (632) 813-6552
Fax: (632) 813-6545
BBS: (632) 814-0595
-41

-42

Options and Consumables
Ribbon Cartridge
Genuine EPSON ribbon cartridge

When printing becomes faint, you need to replace the ribbon
cartridge. Genuine EPSON ribbon cartridges are designed and
manufactured to work properly with your EPSON printer. They
ensure proper operation and long life of the print head and other
printer parts. Other products not manufactured by EPSON may
cause damage to your printer, which is not covered by EPSON’s
warranties.
Your printer uses the following ribbon cartridges:
EPSON black ribbon cartridge: S015139 (long-life cartridge)

S015066 (normal cartridge)
EPSON color ribbon cartridge: S015067
Replacing the ribbon cartridge

Follow these steps to replace a used ribbon cartridge:
1. Make sure the printer is turned off.
2. Open the printer cover by holding the finger grips on both

ends of the cover and lifting it up. Then open the paper bail.
-1

w Warning:
If you have just used the printer, the print head may be hot;
let it cool for a few minutes before replacing the ribbon
cartridge.
3. The print head should be in the replacement position shown

in the illustration below.
-2

If it is not, close the printer cover and turn the printer on to
move the print head to the replacement position. Wait a few
seconds, then turn the printer off again and open the printer
cover.
c Caution:
Following the steps below while the printer is turned on can
damage the printer.
4. Press the tab at the upper right of the cartridge holder and
pull the cartridge out of the printer.
5. Remove the new ribbon cartridge from its package and turn
the ribbon-tightening knob in the direction of the arrow to
remove any slack in the ribbon.
-3

6. Hold the ribbon cartridge with the part where the ribbon is
exposed facing down and the ribbon-tightening knob facing
to the front of the printer. Then guide the ribbon under the
print head, and snap the cartridge into place so that the tabs
on both sides of the cartridge fit into the notches in the
cartridge holder.
7. Turn the ribbon-tightening knob again to remove any slack in

the ribbon so that the ribbon moves freely.
8. Close the paper bail and the printer cover.
-4

Cut-Sheet Feeder
The optional cut-sheet feeder C80683✽ gives you easier and more
efficient handling of single-sheet paper, single-sheet multipart
forms, envelopes, and postcards. You can use the cut-sheet feeder
without removing continuous paper.
You can load the following quantities of paper to the cut-sheet

feeder:
Single sheets
A3 size paper Up to 130 sheets of 82 g/m² (22 lb) paper

Up to 170 sheets of 64 g/m² (17 lb) paper
Other paper Up to 200 sheets of 82 g/m² (22 lb) paper

Up to 250 sheets of 64 g/m² (17 lb) paper
Single-sheet Up to 40 sheets of 47 g/m² (12.5 lb) paper

multipart forms
Envelopes Up to 20 plain or bond envelopes

Up to 30 airmail envelopes
Postcards Up to 50 plain paper cards
Note:
You cannot install the cut-sheet feeder and optional automatic sheet
alignment unit at the same time.
Installing the cut-sheet feeder

Follow these steps to install the cut-sheet feeder:
1. Make sure that the printer is turned off.
-5

2. Assemble the cut-sheet feeder by following the instructions
provided in the documentation that comes with the feeder.
3. Close the sprocket covers if they are open, and lock the
sprockets by pushing down the lock levers if necessary.
Note:
You do not need to remove your continuous paper from the tractor
to use the cut-sheet feeder. See “Switching between the tractor
and the cut-sheet feeder” for information on switching between
the cut-sheet feeder and continuous paper.

button.
5. Hold the cut-sheet feeder horizontally with both hands. Fit

the notches on each side of the feeder over the mounting posts
on the printer. Lower the cut-sheet feeder until it is seated
securely on the printer.
-6

6. Plug the cable connector of the cut-sheet feeder in the printer.
7. Pull out the paper guide and the paper guide extension
completely. Then slide the edge guide all the way to the left.
-7

8. Turn on the printer and adjust the paper size in your software,
if necessary.
You are now ready to load paper to your cut-sheet feeder. To

remove the cut-sheet feeder, reverse the steps described above.
Loading paper to the cut-sheet feeder

For single-sheet multipart forms, use only the type of forms that
are glued at the top.
To avoid paper jams, do not allow too many printed sheets to be

stacked on the paper guide at one time. Remove the stack when
it is half as thick as the paper loading limit marked on the cut-sheet
feeder.
Follow these steps to load paper to the cut-sheet feeder:
1. Pull the paper set lever forward until the paper guides retract
to allow paper loading.
-8

2. Release the paper guide lock levers by pulling them forward.
3. Slide the right paper guide so that its edge is even with the
guide mark on the cut-sheet feeder and push back the lever
to lock the paper guide in place. Next, slide the left paper
guide to roughly match the width of the paper.
-9

4. Slide the center support midway between the paper guides.
5. Fan a stack of paper, and tap the sides and bottom of the stack
on a flat surface to even it up.
c Caution:
Do not load labels to the cut-sheet feeder.
6. Insert the paper along the right paper guide and adjust the
position of the left paper guide so that it matches your paper’s
width. Make sure the position of the guide allows the paper
to move up and down freely. Then lock the left guide in place.
-10

Note:
Load paper with the printable side up. If you are using pre-printed
forms, load the forms top-down.
7. Push back the paper set levers to clamp the paper against the
guide rollers.
8. Before printing, make sure that Manual /CSF is selected as the

paper source on the control panel. If not, select it by pressing
the Paper Sour ce button. Also set the paper-thickness lever
to the appropriate position for the paper loaded in the
cut-sheet feeder as described in “Adjusting the
Paper-Thickness Lever”. In your printer driver software,
select your paper size from the Paper Size list.
-11

The cut-sheet feeder feeds paper when you send data to the
printer. You can also feed paper by pressing the Load/Ej ect
button.
Note:
❏ If the platen turns without loading the paper, completely remove the
paper and then insert it all the way into the printer again.
❏ If you need to adjust the position of the paper after it is loaded, see
“Adjusting the top-of-form position” and follow the instructions.
Loading paper manually using the paper guide

The cut-sheet feeder’s single-sheet loading feature allows you to
switch to a different type or size of paper without replacing the
paper already loaded in the cut-sheet feeder or removing the
feeder.
Follow these steps to load paper manually using the paper guide:

button.
2. Push the paper guide and the paper guide extension all the
way in.
3. Adjust the edge guide so that it is aligned with the guide mark
on the paper guide.
4. While aligning the left side of paper with the edge guide,
insert it until it meets resistance. Be sure to load paper
printable side up. After a few seconds, the printer
automatically advances the paper to the loading position. The
printer is ready to accept data from your computer and print.
-12

After printing a page of your document, the printer ejects it onto
the paper guide and the Paper Out and Paus e lights come on. If
you are printing a multiple-page document, remove the printed
sheet and insert a new sheet into the paper guide. The printer
automatically advances the paper and resumes printing.
Switching between the tractor and the cut-sheet

feeder
You can easily switch between continuous paper loaded from the
tractor and single sheets loaded from the cut-sheet feeder without
removing your continuous paper.
Switching to continuous paper

Follow these steps to switch to continuous paper loaded from the
tractor:
1. If any single sheets are in the paper path, press the Load/Ej ect
button to eject them.
2. Select T r act or as the paper source on the control panel by

Switching to single sheets

Follow these steps to switch back to single sheets loaded to the
cut-sheet feeder:
1. If there is any continuous paper remaining in the printer,

press the T ear Of f /Speci al Paper button to advance the
3. Press the Load/Ej ect button. The printer feeds the paper
backward to the standby position. The paper is still attached
to the tractor but is no longer in the paper path.
-13

4. Select Manual /CSF as the paper source on the control panel by
Note:
To load another type of continuous paper, you need to remove the
cut-sheet feeder.
Automatic Sheet Alignment Unit

You can load single-sheet paper more easily by using the optional
automatic sheet alignment unit C80688✽. It automatically
positions the paper straight and feeds into the printer.
You can use single-sheet paper, single-sheet multipart forms,

envelopes, and postcards with the automatic sheet alignment
unit. See “Paper” for information on the paper specifications.
Note:
You cannot install the automatic sheet alignment unit and optional
cut-sheet feeder at the same time.
Installing the automatic sheet alignment unit

Follow these steps to install the automatic sheet alignment unit.
w Warning:
If you have just used the printer, the print head may be hot.
Be careful not to touch it until it cools down.
2. Remove the paper guide.
-14

3. Hold the automatic sheet alignment unit horizontally with
both hands, and slide the slots on both sides of it onto the
mounting pegs in the printer as shown below. Then lower the
unit until it locks into place.
1. slots
2. mounting pegs
4. Open the cover of the printer’s connecting port and plug the
cable connector into the port. Make sure the cable is connected
firmly into the port.
-15

5. Secure the cable to the port by tightening the two screws
attached to the connector.
c Caution:
Make sure the printer is turned off before connecting the
cable.
Note:
To remove the automatic sheet alignment unit, turn off the printer
and follow the installing procedure in reverse from the last step.
Loading paper using the automatic sheet

alignment unit
Follow these steps to load paper using the automatic sheet
alignment unit:

button.
-16

2. Set the paper-thickness lever to the appropriate position for
the type of single sheet you are using referring to the table in
“Adjusting the Paper-Thickness Lever”. Normally set it to
AUT O.
* paper-thickness lever
3. Insert paper into the automatic sheet alignment unit so that

the tip of the paper goes behind the rollers of the unit. The
printer automatically aligns the paper, recognizes the right
and left edges (the width) of the paper and starts feeding.
-17

1. inserted position
2. aligned position
3. arrow marks
Note:
Make sure to insert paper between the two arrow marks on the unit.
c Caution:
Use the knob on the right side of the printer only to clear
paper jams when the printer is off.
4. The printer starts printing when it receives data. The printing

position (the position of the first letter of the first line) is set
to 3 mm (0.12 inch) from the left edge of the paper by default.
See “Adjusting the printing position” for more information
on the printing position.
A. 3 mm
* the printing position
5. The printer automatically ejects paper when it finishes

printing. If the printed sheet remains in the printer, press the
Load/Ej ect button to eject it.
Adjusting the printing position

You can choose among 26 patterns of the printing position for the
automatic sheet alignment unit. The patterns vary in 1.06 mm
(5/120-inch) increments.
Follow these steps to adjust the printing position:
-18

Note:
❏ The range of printing position is from 1.9 mm (9/120 inch) to 25.4
mm (120/120 inch) from the left edge of the paper. The default is the
pattern No. 2, which is about 3 mm (14/120 inch).
❏ The automatic sheet alignment unit must be installed prior to

adjusting the printing position.
❏ To print the instruction and print-position patterns, you need two

sheets of A4 or larger size single-sheet paper.
❏ Make sure that Manual /CSF is selected as the paper source on the
control panel. If not, select it by pressing the Paper Sour ce button.
c Caution:
printer.
2. While holding down the Pi t ch button, turn on the printer.
* While holding down the Pi t ch button, turn on the printer.
-19

3. Load paper into the automatic sheet alignment unit. The
printer prints the instruction and the printing-position
patterns.
4. As described in the instruction, compare the patterns of the

printing position and select the number of the desired pattern
using the LF/FF D and Load/Ej ect U buttons. Font lights
indicate the pattern number currently selected.
Check if the pattern shown by these lights matches that of the
number of your desired printing position pattern.
1. These lights indicate the pattern number selected.

2. Press either of these buttons to change the pattern number.
-20

Note:
The new setting of the printing position is stored in the printer’s
memory when you turn off the printer.
Interface Cards
You can use optional interface cards to supplement your printer’s
built-in parallel and USB interfaces. The EPSON interface cards
listed below are compatible with your printer. (Not all interfaces
are available worldwide.)
Model number Card type
C82307✽/C82308✽ 32KB i nt el l i gent s er i al i nt er f ace
C82305✽/C82306✽ Ser i al i nt er f ace
C82312✽ Local Tal k i nt er f ace
C82313✽ 32KB I EEE- 488 i nt er f ace
C82314✽ Coax i nt er f ace
C82315✽ Twi nax i nt er f ace
C82345✽ I EEE- 1284 par al l el i nt er f ace
C82362✽ Eps onNet 10 Bas e 2/T I nt . Pr i nt Ser ver
C82363✽*/C82364✽ Eps onNet 10/100 Bas e TX I nt . Pr i nt Ser ver
C82384✽ Eps onNet 10/100 Bas e TX I nt . Pr i nt Ser ver
C82391✽ Eps onNet 10/100 Bas e TX I nt . Pr i nt Ser ver 2
The as t er i s k ( ✽) i s a s ubs t i t ut e f or t he l as t di gi t , whi ch var i es by

count r y.
* When you us e Et her net i nt er f ace car d C82363✽, you need t o at t ach t he
opt i onal i nt er f ace adapt er ( C82525✽) t o t he i nt er f ace car d.
If you are not sure whether you need an optional interface or

would like to know more about interfaces, contact your dealer.
-21

Installing an interface card
Follow these steps to install an optional interface card.
1. Make sure the printer is turned off. Unplug the printer’s

power cord and disconnect the interface cable.
2. Remove the screws securing the shield plate on the back of

the printer and remove the plate.
3. Slide the interface card into the slot of the interface

compartment. Firmly push in the card to make sure the
connector at the back of the card is fully inserted into the
printer’s internal socket.
-22

Then reinsert the screws and tighten them.
Note:
Store the shield plate in a safe place; you will need to reattach it when
you remove the interface card.
To remove the interface card, reverse the steps described above.
-23

-24

Product Information
Safety Instructions
Warnings, cautions, and notes
w Warnings must be followed carefully to avoid bodily injury.
c Cautions must be observed to avoid damage to your equipment.
Notes contain important information and useful tips on the operation

of your printer.
Hot parts caution symbol
K
This symbol is placed on the print head and other
parts to indicate that they may be hot. Never touch
those parts just after the printer has been used. Let
them cool for a few minutes before touching them.
Important safety instructions

Read all of these safety instructions before using the printer. In
addition, follow all warnings and instructions marked on the
printer itself.
❏ Do not place the printer on an unstable surface or near a

radiator or heat source.
-1

❏ Place the printer on a flat surface. The printer will not operate
properly if it is tilted or placed at an angle.
❏ Do not block or cover the slots and openings in the printer’s

cabinet, and do not insert objects through the slots.
❏ Use only the type of power source indicated on the printer’s

label.
❏ Connect all equipment to properly grounded power outlets.

Avoid using outlets on the same circuit as photocopiers or air
control systems that regularly switch on and off.
❏ Do not use a damaged or frayed power cord.
❏ If you use an extension cord with the printer, make sure the
total ampere rating of all devices plugged into the extension
cord does not exceed the cord’s ampere rating. Also, make
sure the total ampere of all devices plugged into the wall
outlet does not exceed the wall outlet’s ampere rating.
❏ Unplug the printer before cleaning it, and always clean it with
a piece of damp cloth only.
❏ Replace fuses only with a fuse of the correct size and rating.
❏ Do not spill liquid onto the printer.
❏ Except as specifically explained in this guide, do not attempt

to service the printer yourself.
❏ Unplug the printer and refer servicing to qualified service

personnel under the following conditions:
i. If the power cord or plug is damaged.
ii. If liquid has entered the printer.
iii. If the printer has been dropped or the cabinet damaged.
-2

iv. If the printer does not operate normally or exhibits a
distinct change in performance.
❏ Adjust only those controls that are covered by the operating

instructions.
❏ If you plan to use the printer in Germany, observe the

following:
To provide adequate short-circuit protection and

over-current protection for this printer, the building
installation must be protected by a 10- or 16-amp circuit
breaker.
Note for German-speaking users:

Bei Anschluss des Druckers an die Stromversorgung muss
sichergestellt werden, dass die Gebaudeinstallation mit einer 10 A-
oder 16 A-Sicherung abgesichert ist.
ENERGY STAR compliance
As an ENERGY STAR® Partner, EPSON has

determined that this product meets the
ENERGY STAR® guidelines for energy
efficiency.
The International ENERGY STAR® Office Equipment program is

a voluntary partnership with the computer and office equipment
industry to promote the introduction of energy-efficient personal
computers, monitors, printers, fax machines, copiers, and
scanners in an effort to reduce air pollution caused by power
generation.
-3

For United Kingdom Users
Use of options
Epson (UK) Limited shall not be liable against any damages or
problems arising from the use of any options or consumable
products other than those designated as Original EPSON
Products or EPSON Approved Products by Epson (UK) Limited.
Safety information
w Warning:
This appliance must be earthed. Refer to the rating plate for
voltage and check that the appliance voltage corresponds to the
supply voltage.
Important:
The wires in the mains lead fitted to this appliance are coloured in
accordance to the following code:
Green and yellow — Earth

Blue — Neutral
Brown — Live
I f you have t o f i t a pl ug:

As the colours of the mains lead of this appliance may not match
coloured markings used to identify the terminals in a plug, please
proceed as follows:
The green and yellow wire must be connected to the terminal in

the plug which is marked with the letter E or the Earth symbol
(G).
The blue wire must be connected to the terminal in the plug

marked with the letter N.
The brown wire must be connected to the terminal in the plug

marked with the letter L.
-4

If damage occurs to the plug, replace the cord set or consult a
qualified electrician.
Printer Parts
-5

1. printer cover
2. ribbon cartridge
3. power switch
4. edge guide
5. paper guide
6. print head
7. paper bail
8. knob
9. paper-thickness lever
10. control panel
1. center paper support*

2. parallel interface
3. USB interface
4. sprockets*
* tractor unit parts
-6

Printer Specifications
Mechanical
Printing method: 24-pin impact dot matrix
Printing speed: High speed draft 550 cps at 10 cpi
Draft 495 cps at 10 cpi
(594 cps at 12 cpi maximum)
Letter quality 165 cps at 10 cpi
Printing direction: Bidirectional logic seeking for text and graphics
printing. Unidirectional text or graphics printing
can be selected using software commands.
Line spacing: 1/6-inch or programmable in 1/360-inch
increments
Printable columns: 136 columns (at 10 cpi)
Resolution: Maximum 360 × 180 dpi (letter-quality mode)
Paper feed methods: Friction (front)
Push tractor (rear)
Cut-sheet feeder (optional)
Automatic sheet alignment unit (optional)
Paper feed speed: Continuous 8 inches/second
Intermittent 37 msec/line at 1/6-inch
line spacing
Paper capacity: optional cut-sheet feeder
up to 200 sheets of 82 g/m² (22 lb) paper
(A3 size: up to 130 sheets of 82 g/m² (22 lb)
paper)
-7

Reliability: Total print volume 25 million lines
(except print head)
MTBF 10,000 POH (25%
duty)
Print head life approx. 200 million
strokes/wire x 2
(monochrome)
approx. 100 million
strokes/wire x 2 (color)
Dimensions and Height 276 mm (10.8 inches)
weight (with paper Width 660 mm (25.8 inches)
guide): Depth 432 mm (17.0 inches)
Weight approx. 18.1 kg (40.0 lb)
Ribbon: Black ribbon S015139 (long-life cartridge)
cartridge S015066 (normal cartridge)
Color ribbon S015066
cartridge
Ribbon life black ribbon
(at 10 cpi in the approx. 9 million characters
letter-quality mode (long-life cartridge)
with 48 approx. 6 million characters
dots/character) (normal cartridge)
color ribbon
approx. 1.5 million
characters (Black)
approx. 1.1 million
characters (Magenta)
approx. 1.1 million
characters (Cyan)
approx. 0.8 million
characters (Yellow)
Acoustic noise: Approx. 59 dB (A) (ISO 7779 pattern)
Note
The paper-thickness lever position or an overheated print head may affect
the print speed.
-8

Electronic
Interfaces: One standard bidirectional, 8-bit, parallel
interface with IEEE 1284 nibble mode support,
one USB (ver 1.1) interface and one optional
Type B interface slot
Buffer: 128KB
Built-in fonts: Bitmap fonts
EPSON Draft 10, 12, 15 cpi
EPSON Roman 10, 12, 15 cpi,
proportional
EPSON Sans Serif 10, 12, 15 cpi,
proportional
EPSON Courier 10, 12, 15 cpi
EPSON Prestige 10, 12 cpi
EPSON Script 10 cpi
EPSON Script C proportional
EPSON Orator 10 cpi
EPSON Orator S 10 cpi
EPSON OCR-B 10 cpi
Scalable fonts
EPSON Roman 10.5, 8 to 32 points, in
2-point increments
EPSON Sans Serif 10.5, 8 to 32 points, in
2-point increments
EPSON Roman T 10.5, 8 to 32 points, in
2-point increments
EPSON Sans Serif H 10.5, 8 to 32 points, in
2-point increments
Barcode fonts
-9

EAN-13, EAN-8, Interleaved 2 of 5, UPC-A,
UPC-E, Code 39, Code 128, POSTNET
Character tables: Standard version
One italic and 12 graphics character tables:
Italic table,
PC 437 (US, Standard Europe),
PC 850 (Multilingual), PC 860 (Portuguese),
PC 861 (Icelandic), PC 865 (Nordic),
PC 863 (Canadian-French), BRASCII,
Abicomp, ISO Latin 1, Roman 8, PC 858,
ISO 8859-15
Following 23 graphical character tables are also
available in some countries:
PC 864 (Arabic), PC 437 Greek,
PC 852 (Eastern Europe), PC 853 (Turkish),
PC 855 (Cyrillic), PC 857 (Turkish),
PC 866 (Russian), PC 869 (Greek),
MAZOWIA (Poland), Code MJK (CSFR),
ISO 8859-7 (Latin/Greek),
ISO Latin 1T (Turkish), Bulgaria (Bulgarian),
PC 774 (LST 1283: 1993), Estonia (Estonian),
PC 771 (Lithuanian), ISO 8859-2,
PC 866 LAT. (Latvian), PC 866 UKR
(Ukraina),
PC APTEC (Arabic), PC 708 (Arabic),
PC 720 (Arabic), PC AR 864 (Arabic)
Character sets: 14 international character sets and one legal
character set:
USA, France, Germany, UK, Denmark I,
Sweden, Italy, Spain I, Japan, Norway,
Denmark II, Spain II, Latin America, Korea,
Legal
-10

Electrical
120 V Model 220 to 240 V Model
I nput vol t age r ange 99 t o 132 V 198 t o 264 V
Rat ed f r equency r ange 50 t o 60 Hz
I nput f r equency r ange 49. 5 t o 60. 5 Hz
Rat ed cur r ent 1. 6 A 0. 7 A
Power cons umpt i on Appr ox. 85 W ( I SO/I EC 10561 l et t er

pat t er n)
Note:
Check the label on the back of the printer for the voltage of your printer.
Environmental
Temperature Humidity
(without condensation)
Oper at i on ( pl ai n paper ) 5 t o 35°C ( 41 t o 95°F) 10 t o 80% RH
Oper at i on ( r ecycl ed 15 t o 25°C ( 59 t o 77°F) 30 t o 60% RH

paper , envel ope, l abel , or
pos t car d)
St or age - 30 t o 60°C ( - 22 t o 0 t o 85%

140°F)
Paper
Note:
❏ Use recycled paper, multipart paper, labels, envelopes, and postcards
only under normal temperature and humidity conditions described
below.
Temperature 15 to 25°C (59 to 77°F)
-11

Humidity 30 to 60% RH
❏ Do not load paper that is curled, folded, or crumpled.
Single sheets
See also “Multipart forms” for detailed information on the
specification for single-sheet multipart forms.
Width 90 to 420 mm (3.5 to 16.5 inches)/100 to

420 mm (3.9 to 16.5 inches)*
* When l oadi ng s i ngl e s heet s and
s i ngl e- s heet mul t i par t f or ms t hat
ar e gl ued at t he t op of t he f or mf r om
t he cut - s heet f eeder or aut omat i c
s heet al i gnment uni t
Length 80 to 420 mm (3.15 to 16.5 inches)/92 to

420 mm (3.6 to 16.5 inches)*
* When l oadi ng s i ngl e s heet s and
s i ngl e- s heet mul t i par t f or ms t hat
ar e gl ued at t he t op of t he f or mf r om
t he cut - s heet f eeder
Thickness
single sheets 0.065 to 0.19 mm (0.0025 to 0.0074 inch)
multipart forms 0.12 to 0.62 mm (0.0047 to 0.024 inch)
Weight
single sheets 52.3 to 157 g/m² (14 to 42 lb)
multipart forms 40 to 58 g/m² (10 to 15 lb)
Quality
single sheets Plain paper and recycled paper
multipart forms Carbonless multipart forms with a line
of glue at the top or the side of the form
Copies 1 original + 7 copies
-12

Continuous paper
See also “Multipart forms” for detailed information on the
specifications for continuous multipart forms.
❏ The sprocket hole must be a circle or notched circle.
❏ The holes must be cleanly cut.
❏ If the horizontal and vertical perforations are crossed, the

shaded area below should not be printed on. Uncrossed
perforations do not have this restricted area.
A 28 mm ( 1. 1 i nches )
B 3 mm ( 0. 12 i nch)
1. vertical perforation
2. horizontal perforation
1. crossed perforation
2. uncrossed perforation
-13

❏ The ratio of the cut/uncut length at the perforation should be
between 3:1 and 5:1. And expansion at the perforation (when
the paper is kept flat) should be less than 1 mm (0.04 inch) as
follows.
1. 3 mm cut
2. 1 mm uncut
3. 1 mm or more
❏ If you use continuous paper whose page length (A in the next

illustration) is under 101.6 mm (4.0 inches), make sure that the
length between folds (B) is over 101.6 mm (4.0 inches.)
-14

Width 101.6 to 406.4 mm (4.0 to 16.0 inches)
Length/page 76.2 to 558.8 mm (3.0 to 22.0 inches)
Copies 1 original + 7 copies
Total thickness
single sheets 0.065 to 0.19 mm (0.0025 to 0.0074 inch)
multipart forms 0.12 to 0.62 mm (0.0047 to 0.024 inch)
Weight
single sheets 52.0 to 157 g/m² (14 to 42 lb)
multipart forms 40 to 58 g/m² (11 to 15 lb) (weight/part)
Quality
single sheets Plain paper, recycled paper, and
carbonless
multipart forms multipart forms with spot gluing or
paper stapling on both sides
Multipart forms
The specifications for the dimensions of multipart forms are the
same as those for single sheets and continuous paper. See “ Single
sheets” and “Continuous paper” for detailed information.
-15

❏ The form sheets of continuous multipart forms should be
securely joined together along the left and right edges by
crimping or, spot-gluing. For the best printing quality, use
multipart forms joined with spot-gluing.
s pot - gl ui ng
s pot - gl ui ng cr i mpi ng and cr i mpi ng
on each s i de
1. 1 inch or less
2. 3 inches or less
3. printing side
4. 1 inch or less
5. 3 inches or less
c Caution
Never use continuous multipart forms that are joined with metal
staples or bar-gluing.
1. bar-gluing
2. metal stapling
-16

❏ The thickness of the folded part when extended should be 2
mm or less.
* 2 mm or less
❏ The binding area should be flat and have no creases.
❏ The sprocket holes of all sheets in the form should be aligned

properly.
❏ The binding position should be outside the printable area. See

“Printable area” for more information.
Labels
❏ Labels should be securely attached to the backing sheet and
the label surface must be flat.
❏ The labels should not peel off their backing sheet under the
conditions below.
wr appi ng dr um r adi us 27 mm
wr appi ng angl e 180°
wr appi ng t i me 24 hour s
ambi ent t emper at ur e 40°C
ambi ent humi di t y 30%
1. label
2. 27 mm
-17

❏ When using labels whose backing sheet is entirely covered,
make sure the cuts around the edges of the labels are
perforated.
1. backing sheet
2. label sheet
3. several uncut areas on each side
4. label
❏ When using labels whose backing sheet is not covered with

the label material, see the illustration below and do not set the
paper-thickness lever to the AUTO position, set it manually.
1. label
2. backing sheet
3. corner radius is more than 2.5 mm
4. label
-18

Backing sheet
Width 101.6 to 406.4 mm (4.0 to 16.0 inches)
Length/page 76.2 to 558.8 mm (3.0 to 22.0 inches)
Labels
Width 63.5 mm (2.5 inches), minimum
Height 23.8 mm (0.94 inch), minimum
Corner radius 2.5 mm (0.1 inch), minimum
Weight 64 g/m² (17 lb)
Thickness
Backing sheet 0.07 to 0.09 mm (0.0028 to 0.0035 inch)
Total 0.16 to 0.19 mm (0.0063 to 0.0075 inch)
Quality Plain paper or the same quality labels
with continuous backing sheet
Envelopes
Size No. 6 165 × 92 mm (6.5 × 3.6 inches)

No. 10 241 × 105 mm (9.5 × 4.1 inches)
Thickness 0.16 to 0.52 mm (0.0063 to 0.021 inch)
Any differences in thickness within the
printable area must be less than 0.25
mm (0.0098 inch).
Weight 45 to 90 g/m² (12 to 24 lb)
Quality Bond envelopes, plain envelopes, and
airmail envelopes not glued on the flap
-19

Postcards
Width 100 to 200 mm (3.9 to 7.8 inches)

Length 100 to 200 mm (3.9 to 7.8 inches)
Thickness 0.22 mm (0.0087 inch)
Weight 192 g/m² (51 lb)
Quality Plain paper and recycled paper

The specifications for the continuous forms with labels are the
same as those for labels except for the following items:
1. continuous forms
2. label
3. perforation
❏ The label on your form should be placed within the shaded

area above, but not on the vertical or horizontal perforation.
-20

Area measurements
A 12 mm ( 0. 47 i nch)
B 44. 2 mm ( 1. 74 i nches )
C t ot al t hi cknes s : 0. 56 mm( 0. 022 i nch) or l es s

The specifications for the overlapping multipart forms are the
same as those for the continuous paper (multipart) except for the
following items:
1. the bottom edge of overlapping form

2. the top of overlapping form
3. perforation
4. backing sheet
5. the bottom edge of the glue point area
-21

Area measurements
A 17 ± 3 mm ( 0. 15 ± 0. 12 i nch)
B 13. 3 mm ( 0. 52 i nch) or l es s
C f r omper f or at i on t o t he t op of t he next over l appi ng f or m:

3. 3 mm ( 0. 13 i nch) or mor e
D f r om per f or at i on t o t he bot t om edge of t he gl ue poi nt

ar ea:
17 mm ( 0. 67 i nch) or l es s
E t ot al t hi cknes s i ncl udi ng gl ue poi nt di l at i on:

0. 7 mm ( 0. 026 i nch) or l es s

The specifications for the overlapping multipart forms with labels
are the same as those for labels except for the following items:
-22

1. the top of overlapping form
2. the bottom edge of overlapping form
3. label
4. perforation
5. backing sheet
6. the bottom edge of the glue point area
❏ The label on your form should be placed within the shaded

area above, but not on the vertical or horizontal perforation.
Area measurements
A 17 ± 3 mm ( 0. 51 ± 0. 12 i nch)
B 62. 5 mm ( 2. 46 i nches ) or mor e
C 4. 2 mm ( 0. 165 i nch) or l es s
D t hi cknes s of ar ea wher e l abel i s at t ached:

0. 53 mm ( 0. 02 i nch) or l es s
E f r omper f or at i on t o t he t op of t he next over l appi ng f or m:

3. 3 mm ( 0. 13 i nch) or mor e
F f r om per f or at i on t o t he bot t om edge of t he gl ue poi nt

ar ea:
17 mm ( 0. 67 i nch) or l es s
G f r om per f or at i on t o t he bot t om edge of t he pr evi ous

over l appi ng f or m 13. 3 mm ( 0. 52 i nch) or l es s
H t ot al t hi cknes s i ncl udi ng gl ue poi nt di l at i on:

0. 7 mm ( 0. 028 i nch) or l es s
-23

Pre-printed Paper
Pre-printed paper is paper with white space in the middle and
ruled lines, letters, or figures printed in the top and bottom
margins. The margins are printed the first time the paper is loaded
in the printer, and a document is printed in the white space the
second time the paper is loaded in the printer. The margin areas
are often used for letterheads, borders, and so on. You can make
your own pre-printed paper or you can purchase it.
You cannot preprint in the area with the diagonal shading in the
illustrations below, and can preprint only with colors whose
reflectivity is under 60% (for instance black). Avoid punching
holes in the restricted area below because punctures are also
recognized as colors whose reflectivity is under 60%.
Before printing on pre-printed sheets, verify that the area your

document will print on does not overlap with the pre-printed area
by printing separate sample sheets and comparing their printed
areas.
-24

Area measurements
A 5 mm ( 0. 20 i nch)
B 12 mm ( 0. 47 i nch)
Printable area
Single sheets (including single-sheet multipart forms)

A 0 mm ( 0 i nch) or mor e
B The mi ni muml ef t and r i ght mar gi ns

ar e 3. 0 mm ( 0. 12 i nch) each.
T he maxi mumpr i nt abl e wi dt h i s 345. 44

mm ( 13. 6 i nches ) . For s i ngl e s heet s
wi der t han 351. 44 mm ( 13. 8 i nches ) ,
t he s i de mar gi ns i ncr eas e
pr opor t i onal l y t o mat ch t he wi dt h of
t he paper .
* printable area
-25

Continuous paper (including continuous multipart forms)
A The mi ni mumt op and bot t ommar gi ns
( above and bel ow t he per f or at i on)
ar e 4. 2 mm ( 0. 165 i nch) .
B The mi ni muml ef t or r i ght mar gi n i s

9 mm ( 0. 354 i nch) .
18 mmf or t he paper whos e page wi dt h
i s 406. 4 mm ( 16 i nches ) .
* printable area
-26

Labels
A 13 mm ( 0. 51 i nch) or mor e
B 1. 2 mm ( 0. 0472 i nch) or mor e
C 3 mm ( 0. 118 i nch) or mor e
Envelopes and postcards

A 0 mm ( 0 i nch) or mor e
T he mi ni mum t op mar gi n f or
f eeder f r omt he cut - s heet f eeder
i s 4. 2 mm ( 0. 165 i nch)
B 3 mm ( 0. 118 i nch) or mor e
-27

Area measurements
B 4. 2 mm( 0. 165 i nch) or mor e
D 45 mm( 1. 77 i nches ) or mor e
E 3 mm ( 0. 118 i nch) or mor e
1. printable area on a label

2. label
-28

Area measurements
B 21. 2 mm ( 0. 835 i nch) or mor e
C 4. 2 mm ( 0. 165 i nch) or mor e
Area measurements
B 21. 2 mm ( 0. 83i nch) or mor e
D 45 mm ( 1. 77 i nches ) or mor e
E 3 mm ( 0. 118 i nch) or mor e
F 4. 2 mm ( 0. 165 i nch) or mor e
1. printable area on a label

2. label
-29

Standards and Approvals
U. S. model:
Safety UL1950
CSA C22.2 No. 950
EMC FCC Part 15 Subpart B Class B
CSA C108.8 class B
European model:
Low Voltage Directive EN 60950
73/23/EEC
EMC Directive 89/336/EEC EN 55022 Class B
EN 55024
EN 61000-3-2
EN 61000-3-3
Australian model:
EMC AS/NZS 3548 Class B
Command Lists
EPSON ESC/P 2 control codes

Selecting EPSON ESC/P 2 printer in your software allows you to
use the most advanced font and graphics.
General operation:
ESC@, ESC U, ESC EM
Paper feeding:
FF, LF, ESC 0, ESC 2, ESC 3, ESC +, CR
-30

Page format:
ESC ( C, ESC C, ESC C 0, ESC Q, ESC l, ESC ( c, ESC N, ESC O
Print position motion:

ESC $, ESC \, ESC ( V, ESC ( v, ESC D, HT, ESC B, VT, ESC J
Font selection:
ESC k, ESC x, ESC y, ESC X, ESC P, ESC M, ESC g, ESC p, ESC 4,
ESC 5, ESC E, ESC F, ESC !
Font enhancement:
ESC W, DC 4, SO, DC2, SI, ESC w, ESC G, ESC H, ESC T,
ESC S, ESC -, ESC ( -, ESC q
Spacing:
ESC Space, ESC c, ESC ( U
Character handling:
ESC t, ESC ( t, ESC R, ESC %, ESC &, ESC :, ESC 6, ESC 7, ESC ( ^
Bit image:
ESC *
Barcode:
ESC (B
Production:
ESC |
Color:
ESC r
IBM PPDS Emulation Control Codes

This printer emulates the IBM Proprinter with the following
commands.
-31

General operation:
NUL, DC3, ESC j, BEL, CAN, DC1, ESC Q, ESC [ K, ESC U,
ESC [ F
Paper feeding:
FF, LF, ESC 5, ESC A, ESC A (AGM*), ESC 0, ESC 1, ESC 2,
ESC 3, ESC 3 (AGM*), CR, ESC ]
Page format:
ESC C, ESC C0, ESC X, ESC N, ESC O, ESC 4
Print position motion:

ESC d, ESC R, ESC D, HT, ESC B, VT, ESC J, ESC J (AGM*)
Font selection:
DC2, ESC P, ESC :, ESC E, ESC F, ESC I, ESC [d, ESC [I
Font enhancement:
DC4, SO, ESC SO, ESC W, ESC [ @, SI, ESC SI, ESC G, ESC H,
ESC T, ESC S, ESC -, ESC _, ESC [ -
Spacing:
BS, SP, ESC [\
Character handling:
ESC 6, ESC 7, ESC [ T, ESC ^, ESC \
Bit image:
ESC K, ESC L, ESC Y, ESC Z, ESC [ g, ESC * (AGM*)
Barcode:
ESC [f, ESC [p
* Alternate Graphics Mode (A.G.M.)
* Effective when the A. G. M. is turned on in the default-setting

mode.
-32

Cleaning the Printer
To keep your printer operating at its best, you should clean it
thoroughly several times a year.
Follow these steps to clean the printer:
1. Turn off the printer and remove any paper loaded in the
printer as well as the paper guide. If the optional cut-sheet
feeder is installed, remove it.
2. Use a soft brush to carefully brush away all dust and dirt from
the outer case and the paper guide.
3. If the outer case and the paper guide are still dirty or dusty,
clean them with a soft, clean cloth dampened with mild
detergent dissolved in water. Keep the printer cover closed to
prevent water from getting inside the printer.
c Caution:
❏ Never use alcohol or thinners to clean the printer; these
chemicals can damage the printer components as well as the
case.
❏ Be careful not to get water on the printer mechanism or

electronic components.
❏ Do not use a hard or abrasive brush.
❏ Do not spray the inside of the printer with lubricants;
unsuitable oils can damage the printer mechanism. Contact
your EPSON dealer if you think lubrication is needed.
Transporting the Printer

If you need to transport your printer some distance, carefully
repack it using the original box and packing materials.
-33

Follow these steps to repack the printer in its original packing
materials:
w Warning:
If you have just used the printer, the print head may be hot; let it
cool for a few minutes before removing the ribbon cartridge.
1. Turn off the printer and remove any paper loaded in the
printer.
2. Unplug the power cord from the electrical outlet; then

disconnect the interface cable from the printer. If an optional
cut-sheet feeder is installed, remove it.
3. Remove the paper guide. Remove the ribbon cartridge as

described in steps 3 through 4 of “Replacing the ribbon
cartridge”. Then close the printer cover.
4. Repack the printer, ribbon cartridge, paper guide, and power

cord in the original packing materials and place them in the
printer’s original box.
-34

Glossary
ASCII
American Standard Code for Information Interchange. A standardized coding
system for assigning numerical codes to letters and symbols.
auto line feed

When this feature is selected in the default-setting mode, each carriage-return
(CR) code is automatically followed by a line-feed (LF) code.
bidirectional printing
Printing in which the print head prints in both directions (bidirectionally). This
increases the print speed but may reduce precise vertical alignment. Bidirectional
printing is this printer’s standard printing mode. See also “unidirectional
printing”.
buffer
The portion of the printer’s memory used to store data before it is printed.
character table
A collection of letters, numbers, and symbols that constitute the set of characters
used in a particular language.
characters per inch (cpi)

A measurement of the size of text characters.
continuous paper
Paper that has sprocket-feed holes on both sides, is perforated between pages,
and is supplied in a folded stack. Also called fanfold paper.
continuous forms with labels

A kind of continuous paper that has one label on each page. This is different from
label paper, which consists entirely of labels. When printing on continuous forms
with labels, the printer must adjust the height of the print heads for the extra
thickness of the labels. Before printing on this kind of paper, set the
paper-thickness lever to AUT O.
control code
A special code used to control a printer function such as performing a carriage
return or line feed.
cpi
See “characters per inch (cpi)”.
cut-sheet feeder
An optional, detachable device that automatically feeds single sheets of paper
into the printer.
data dump
See “hex dump”.
-1

default
A value that takes effect when the equipment is turned on, reset, or initialized.
dithering
A way of arranging dots on a page to simulate a shade or tone.
dot matrix
A method of printing in which each letter or symbol is formed by a pattern
(matrix) of individual dots.
draft
The print mode used by your printer when you select Draft as the font. The Draft
font uses less dots per character for faster printing. See also “high speed draft”.
driver
See “printer driver”.
ESC/P
Abbreviation for EPSON Standard Code for Printers. This is the system of
commands your computer uses to control your printer. It is standard for all
EPSON printers and supported by most application software for personal
computers.
ESC/P 2
The enhanced version of the ESC/P printer command language. Commands in
this language produce laser-like results, such as scalable fonts and enhanced
graphics.
fanfold paper
See “continuous paper”.
font
A style of type designated by a name such as Roman or Sans Serif.
form feed (FF)

A control code and control panel button that advances the paper to the next
hex dump
A troubleshooting method that helps identify the cause of communication
problems between the printer and the computer. When the printer is in hex dump
mode, it prints each code that it receives in hexadecimal notation and ASCII
characters. Also called data dump.
high speed draft

A mode of draft printing you can select using the default-setting mode. High
speed draft uses a minimum number of dots per character to produce extremely
high-speed printing. See also “draft” and “letter quality (LQ)”.
interface
The connection between the computer and the printer over which print data is
transmitted to the printer.
-2

letter quality (LQ)
The print mode used by your printer when a font other than Draft is selected.
Printing with letter-quality fonts provides better readability and appearance at a
reduced print speed. See also “draft” and “high speed draft”.
line feed (LF)

A control code and control panel button that advances the paper one line space.
loading position
The position to which the paper is automatically loaded.
overlapping multipart forms

A kind of continuous paper that provides you with multipart forms. The page
length of the multipart forms is longer than that of the backing continuous paper.
So when extended, one page’s multipart forms overlap the next page’s multipart
forms. This overlapping area is thicker than the printable area.
overlapping multipart forms with labels

This kind of continuous paper is a combination of overlapping multipart forms
and continuous forms with labels. Be sure to follow any special instructions
intended for either type.
platen
The black roller that provides a backing for the paper during printing.
printable area
The area of a page on which the printer can print. It is smaller than the physical
size of the page due to margins.
printer driver
A software program that sends commands from the computer for using the
functions of a particular printer.
reset
To return a printer to its default settings.
resolution
A measure of the amount of detail that can be represented. Resolution of printed
images is measured in number of dots per inch (dpi).
self test
A method for checking the operation of the printer. When you run the self test,
the printer prints the characters stored in its ROM (Read Only Memory).
tear off
A control panel button that feeds the perforation of continuous paper to the
tear-off position and then feeds the paper back to the top-of-form position.
tear-off position
The position the printer feeds the paper to when you press the T ear Of f button
or when auto tear-off mode is on. Using the Micro Adjust function, you can adjust
the position so that the paper’s perforation meets the printer’s tear-off edge.
-3

top-of-form position
The position on the paper that the printer recognizes as the first printable line.
This is the default top-margin position.
unidirectional printing
Printing in which the print head prints in one direction only. Unidirectional
printing is useful for printing graphics because it allows precise vertical
alignment. You can select unidirectional printing in the printer’s default-setting
mode. See also “bidirectional printing”.
-4

Index
Numerics Customer support, 4-31

Cut-sheet feeder
0 slash, 3-9 installing, 5-5
loading paper, 5-8
A
A.G.M (IBM), 3-11 D
Aligning vertical lines, 4-29 Default settings, 3-6
Auto CR (carriage return), 3-11 changing, 3-12
Auto I/F (interface) wait time, 3-10 default-setting mode, 3-8
Auto line feed, 3-9 Driver (printer driver), 2-1
Automatic sheet alignment unit, 5-14
installing, 5-14
E
loading paper, 5-16
printing position, 5-18 Electrical, A-11
Auto tear-off, 1-14, 3-8 ENERGY STAR compliance, A-3
Envelopes, 1-32
B EPSON Status Monitor 3 utility, 2-1,
2-13
Bidirectional printing (Bi-D), 3-9 accessing, 2-16
Button setting up, 2-14
Font, 3-1 Error indication, 4-2
LF/FF, 3-1 ESC/P2, 3-9
Load/Eject, 3-1
Paper Source, 3-1
F
Pause, 3-1
Pitch, 3-1 Font
Tear-off/Special Paper, 3-1 selecting in the default-setting
Buzzer (beeper) setting, 3-12 mode, 3-11
selecting on the control panel, 3-4
C
H
Character table, 3-11
Color printing, 3-14 Hex dump, 4-30
Contacting EPSON, 4-31 High speed draft, 3-9
Continuous forms with labels, 1-27
Continuous paper I
loading, 1-7
removing, 1-14, 1-17 I/F (interface) mode, 3-10
switching from, 1-34 IBM PPDS emulation, 3-9
switching to, 1-36 Installing
automatic sheet alignment unit, 5-14
IN-39

cut-sheet feeder, 5-5 Pitch
interface card, 5-22 selecting, 3-4
Interface card Postcards, 1-33
installing, 5-22 Print direction, 3-9
International character set, 3-11 Printer driver, 2-1
accessing
L from Windows 2000 or NT 4.0, 2-5
from Windows Me, 98 or 95, 2-1
Labels settings, 2-11
loading, 1-24
Lever R
paper-thickness, 1-5
Removing
M continuous paper, 1-14
Ribbon cartridge
Manual feed wait time, 3-12 replacing, 5-1
Micro adjust function
tear-off position, 1-37 S
top-of-form position, 1-39
Multipart forms Safety
continuous, 1-21 Warnings, Cautions, and Notes, A-1
overlapping, 1-22 Safety instructions, A-1
single-sheet, 1-21 Self test, 4-29
Single sheets
O loading, 1-18
switching from, 1-36
Overlapping forms switching to, 1-34
selecting in the default-setting Skip over perforation, 3-8
mode, 3-12 Specifications
Overlapping multipart forms, 1-22 standards and approvals, A-30
Overlapping multipart forms with Status Monitor 3 utility, 2-1, 2-13
labels, 1-30
T
P
Tear-off function, 1-14
Packet mode, 3-10 Technical support, 4-31
Page length for tractor, 3-8 Troubleshooting
Paper jam USB problems, 4-23
clearing, 4-26
Paper source U
selecting, 1-1
Paper-thickness lever, 1-5 Unidirectional (Uni-D) printing, 3-9
Parallel I/F (interface) bidirectional USB interface, 3-10
mode, 3-10 problems, 4-23
Parallel interface, 3-10
IN-40

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®

24-pin Dot Matrix Printer

Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

IBM is a registered trademark of International Business Machines Corporation.

Copyright © 2001 by SEIKO EPSON CORPORATION, Nagano, Japan.

Ref er ence Gui de

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Chapter 1 Paper Handling

Selecting a Paper Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Chapter 2 Printer Software

About Your Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

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Chapter 3 Control Panel

Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Using the Error Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

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Chapter 5 Options and Consumables

Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Appendix A Product Information

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

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Selecting a Paper Source

Your printer can accommodate various paper types through three

Depending on the paper source, the printer prints on the paper

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Paper source and paper types

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Continuous Tr act or T r act or

Single Paper gui de or aut omat i c s heet Manual /CSF

Cut - s heet f eeder ( opt i on) Manual /CSF

* Continuous paper i ncl udes l abel s , mul t i par t f or ms , cont i nuous f or ms

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Usually, set the paper-thickness lever to the AUT Oposition as

The following table provides guidelines for selecting the

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Or di nar y paper ( s i ngl e s heet s or -1 to 1

Mul t i par t f or ms ( car bonl es s )

2 par t s ( or i gi nal + 1 copy) 0 or 1

Cont i nuous f or ms wi t h l abel s Aut o

Over l appi ng mul t i par t f or ms Aut o

Over l appi ng mul t i par t f or ms wi t h Aut o

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❏ Your printout appears faint or characters seem skipped or missing,

Loading Continuous Paper

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2. Slide the edge guide all the way to the left.

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* sprocket lock lever

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6. Slide the center paper support to the middle of the two

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11. Turn on the printer if it is turned off. The printer is ready to

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Using the tear-off function