Bihar Officer User Manual
Bihar Officer User Manual
of Bihar
Right to Public Service (RTPS) Act
And
Other Online Services
For
Online Services on ServicePlus
http://serviceonline.bihar.gov.in
Under
Bihar e-District Mission Mode Project
Of
Department of Information Technology (DIT)
Technical Support by
Govt. of India
National Informatics Centre (NIC)
Bihar State Centre
3rd Floor, Technology Bhawan
Bailey Road, Patna - 800015
Officer User Manual Bihar RTPS and Other Services on ServicePlus
Reviewed & Shri Rajesh Kumar Singh, Deputy Director General &
Approved by: State Informatics Officer, NIC Bihar State Centre,
Patna.
Amendment Log
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Officer User Manual Bihar RTPS and Other Services on ServicePlus
CONTENT
S.N. Topics Page No.
1 Introduction to Bihar RTPS and Other Services on ServicePlus 4
7 Abbreviation used 39
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1.1 Bihar Right To Public Service (RTPS) Act and other Services are configured
on ServicePlus software framework of NIC for online operation. The homepage of
online services of Bihar is available at URL: http://serviceonline.bihar.gov.in: -
Note: -
(ii) Online Applicant (Citizen or Business) should use left menu of the homepage.
Executive Assistant, Officer and Admin should use “Officer / Admin Login”
given at top-right corner of the homepage.
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(i) Pre-requisites: -
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Download itfromhttps://mozilla_firefox.en.downloadastro.com/.
Install it as “Standard” installation type.
Disable “Pop-up Blocker” for all sites.
JavaScript is enabled by default and it should be kept enabled.
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Un-check all “Optional offers” and click on [Download now] button for download
flash player installer.
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Applicants are advised to don’t apply again and again for a new Certificate if
previously issued Certificate is still valid. Instead, they should use the same
Certificate again and again for different purposes.
Applicant (Citizen) can apply for RTPS Services in two modes - (i) Online and (ii)
through RTPS Counters.
Applicants need to sign-up (one time), login, fill Online Application Form, upload
Attachment(s) (scanned copy of service specific document at least the mandatory
(*) document), and submit the Application. So, before applying for any service,
they are advised to keep ready the scanned copy of those documents preferably in
small sized PDF format.
Optional / mandatory Aadhaar based Authentication (by Name Matching and OTP
on Registered Mobile) facility is available depending on service. Applicants should
authenticate themselves through Aadhaar based Authentication.
If Aadhaar based authentication not done, Applicants need to upload any one
of the 12 types of Identity Cards recognized by Election Commission of India
listed here: -
4. Service ID Card (Centre, State, Public Sector) (सव टस पहचानपत्र (केंद्र, राज्य,
सा टजावनक))
5. Passbook (with Photo issued by Bank / Post Office) (पासबुक (फोर्ो सवहत बैंक
/ड्ाकघर द्वारा जारी))
6. PAN Card (पैनकाड्ट )
7. Smart Card (issued under Plans of Ministry of Labour) (स्मार्ट काड्ट (श्रम मिंत्रालय की
योजना के अिंतगटत जारी))
8. MGNREGA Job Card (मनेरगा जॉबकाड्ट )
9. Health Insurance Smart Card (issued under Plans of Ministry of Labour) (स्वास्थ्य
बीमा स्मार्ट काड्ट (श्रम मिंत्रालय की योजना के अिंतगटत जारी))
10. Pension Document (with Photo) (पेंशन दस्ता ेज (फोर्ो सवहत))
11. Govt. ID Card (issued to MP, MLA, MLC) (सरकारी पहचानपत्र (सािं सद, व धायक और
व धान पररषद सदस्ोिं को जारी))
12. Aadhaar Card (आधारकाड्ट )
Block, Circle, Urban Local Body (Nagar Panchayat / Nagar Parishad / Nagar
Nigam), Sub-Division, District, Division, Department etc) - only as per the
jurisdiction of Applicants and themselves. It means, EA should not accept
Applications pertaining to other Office.
Executive Assistants (EA) will login with their user credentials and fill Online
Application Form on behalf of the Applicant. They will print online
Acknowledgements (2 copies on single page), provide one copy to the Applicant,
and attach other copy to the Application Form submitted by the Applicant for
office record and physical verification.
Certificate / Sanction Order will be delivered to the Applicants from the same
RTPS Counter where they have applied on production of the Acknowledgement
and valid Identity Card / Authorization Letter.
Executive Assistants are advised to read both "Citizen User Manual" and "Officer
User Manual" provided in “User Manual” section of the homepage
(http://serviceonline.bihar.gov.in).
Officers (Work Flow Players) are advised to read "Officer User Manual”
provided in “User Manual” section of the homepage
(http://serviceonline.bihar.gov.in).
Admin Users are introduced to manage and authenticate User Credentials of other
users like Executive Assistant (EA), Circle Officer (CO), Rural Development
Officer (RDO), Child Development Project Officer (CDPO), Sub-Divisional
Officer (SDO) or Officer authorized by SDO, Officer authorized by District
Magistrate (DM), Designated Officer (DO) etc of the respective office - Rural
Local Body (Gram Panchayat / Panchayat Samiti / Jila Parishad), Block, Circle,
Urban Local Body (Nagar Panchayat / Nagar Parishad / Nagar Nigam), Sub-
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Division, District, Division, Department etc) -level. Identified Admin Users are
advised to read "Admin User Manual" provided in “User Manual” section of the
homepage (http://serviceonline.bihar.gov.in).
Applicant (Citizen or Business) can apply for Other Services in Online mode only.
Applicants need to sign-up (one time), login, fill Online Application Form, upload
Attachment(s) (scanned copy of service specific document at least the mandatory
(*) document), pay Fee (if applicable), and submit the Application. So, before
applying for any service, they are advised to keep ready the scanned copy of those
documents preferably in small sized PDF format.
Applicants will get online Acknowledgement. Download / print it for future use.
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Officers (Work Flow Players) are suggested to read "Officer User Manual"
provided in “User Manual” section of the homepage
(http://serviceonline.bihar.gov.in).
Admin Users are introduced to manage and authenticate User Credentials of other
users at different levels. Identified Admin Users are suggested to read "Admin
User Manual" provided in “User Manual” section of the homepage
(http://serviceonline.bihar.gov.in).
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Verification
4 Verification - 1. Enter -
entry Verification
details.
2. Forward to
DO.
5 Approval of - - Either approve
Application the Application
or forward it to
next higher
level for
approval.
6 Issue of - - Issue the
Certificate / Certificate /
License / License by
Sanction Letter signing it with
DSC / e-Sign
Ink-sign / un-
signed (system
generated) etc.
7 Delivery of 1. The Certificate will be - -
Certificate / delivered online in the
License / ServicePlus Inbox of
Sanction Letter the Applicant, if
to Applicant applied online.
2. EA will deliver printed
Certificate to the
Applicant at RTPS
Counter, if applied at
RTPS counter.
3. The Applicant has to
go to the concern
RTPS Counter with
Acknowledgement and
valid Identity Card /
Authorization Letter to
collect it.
Note: -
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3.1.1 Login to ServicePlus with your User Credential (Login-ID and Password): -
3.1.2 After login, you will get ServicePlus Welcome page. Go to “Manage Profile”
=> “Edit Profile”. You can update your profile details like Address, Mobile No., e-
Mail Address etc.
Note:- The Users should enter their valid Mobile No. and e-Mail Address to get
Service related alerts / information from ServicePlus.
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3.3.1 Login to ServicePlus with your User Credential (Login-ID and Password): -
3.3.2 After successful login, you will get the Welcome page. In left menu, you will
see the option Manage Profile. Choose the option Change Password. Enter your Old
Password, New Password, confirm New Password and then click on [Submit]. You
will get success message.
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3.3.1 Find “Forgot Password” link in “Citizen Section”, click it and go ahead.
Select the Choice “I am a Government Official” and click on [Next]: -
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3.3.5 Login to your e-Mail account, find E-Mail sent by ServicePlus and click on
verification link: -
3.3.6 Fill and [Submit] the following form to reset your password: -
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Java 1.8 should be installed on your computer for working of Digital Signature
Certificate (DSC). Further, install the respective Driver of your DSC in your Desktop
/ Laptop, if not installed earlier.
Download Java 1.8 32 bit or Java 1.8 64 bit depending on your system
configuration (32 bit or 64 bit Windows OS) from
https://www.oracle.com/technetwork/java/javase/downloads/java-archive-
downloads-javase7-521261.html.
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Step-1: Login with Designated Officer User Credential. Insert your DSC in USB
Port.
Click on [OK].
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Step-3: Click on “Register your DSC” from left menu under the tab “DSC
Management”.
If NICD Sign client is not installed on your system, you will get the below mentioned
message.
Step-4: In order to install NICD Sign client on your machine, click on “Download
DSC API” from the left menu under the tab “DSC Management”.
You may download the client separately for Windows, Mac OS and Linux by clicking
on the respective icons. On download of the respective zip file, extract the files as
below: -
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Step-6: If clicked on [Yes], in case the browser settings are not completed on your
system, you will get the below message: -
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Step-7: On click of [OK], another message will pop with an option of Yes/No. If Java
1.8 is not installed on your system, you will get the below message. On click of [No],
setup will be closed whereas, if clicked on [Yes], you will be directed to Java
installation / download page of Oracle.
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Step-8: Further, on successful installation of Java, you may continue with NICD Sign
setup as below: -
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Step-9: Once installed, you need to make sure that installed application is running on
your system. The same may be checked in the taskbar. If DSC Drivers are not installed,
please make sure to install the respective DSC drivers and select the respective token in
the application of NICD Sign.
Step-10: Once saved, you need to unplug and re-plug the DSC Token. When the
configuration is complete, please click on “Register DSC” from the left menu under
the tab “DSC Management”.
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Step-12: Current status of DSC may be viewed from “Unregister DSC” Link in left
menu under “DSC Management”: -
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Step-1: Login with Department Admin / State Admin User and approve DSC: -
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Step-2: Once approved, status may be viewed from “Unregister DSC” in left menu
under “DSC Management”.
Step-3: On signing the certificate, you will get a below sample preview of the
document to be signed. Click on [Confirm Sign] to sign the document.
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5. How to take Action on Application (Approve, Issue, Reject, Forward,
Return, Callback etc)?
5.1 Login to ServicePlus using your Login Credentials. You will get Welcome
page. Select the “Message Box” and go to “Inbox”.
5.2 You will get following page “Select Service” from the list, “Select Task” from
List. It lists T1-Verify or T2-Approve, or T3-Issue or its combination, depending on
your role. If you have more than one role, then you have to first Verify, then Approve,
and then finally Issue the License or Certificate. Select “From Date” and “To Date”
to see the Application of that period. Now click [Get Data].
Officer User Manual Bihar RTPS and Other Services on ServicePlus
5.3 You will get following screen which contains the list of Applications. Now,
perform an Action (Pull and Take Action). “Pull” action will pull the application for
your action and you can take action on pulled application by “Take Action”.
5.4 After choosing an action you will get following screen, if you are Verifier. Now,
if you want to verify, click on the radio button in front of “Verify True” or “Verify
False” and click on [Submit].
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5.5 You will get following screen, if you are Approver and Issuer. Now, if you want
to approve, click on the radio button in front of “Approve and Issue” and click on
[Submit].
Note: - Depending on the Service and your Role, you may get slightly different
“Action Form” explained above.
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DSC is optional. How you like to proceed? (i) Digitally Sign Document, (ii)
Unsigned Document, and (iii) Upload Ink Signed Document. Select here
suitable method for Service Delivery.
View Document will show you the PDF of the Certificate to be issued by you.
If you click on [Submit], Certificate will go to the Applicant.
If you click [View Form], you can view the Applicant’s Form.
If you click on [Cancel], the whole process will be cancelled.
If you click on [Back to Inbox], you will be redirected on your Inbox.
(a) View Document Screen - It will show you the Certificate online. You may
download is in your local computer for printing.
(b) Issue of Certificate - In the screen of Section 5.6, you will get message: DSC
is optional. How would you like to proceed? You will get 3 options: “Digitally Sign
Document, “Unsigned Document” and “Upload Ink Signed Document”.
(i) Digitally Signed Document option will digitally sign the Certificate online.
(ii) Unsigned Document option will issue system generated Certificate without
Digital Sign or Ink Sign.
(iii) Upload Ink-Signed Document option will give you interface to upload Ink
Signed Document. For this, first download Certificate in PDF format. Take its printout,
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ink-sign it, put your official seal and scan it in PDF format. Now, you must upload this
Certificate to complete the process.
(c) Upload Ink-Signed Document option will give you interface to upload Ink
Signed Certificate in PDF Format.
(d) After [Submit], you will find the following Screen with success message.
Note: -
“Verify” and “Approve & Issue” action may be taken by Designated Officer (DO)
in Bulk in case of some services (like GAD services under RTPS Act).
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5.8 You will find the following screen. Select Service for which you want to callback
an application. Select task on which you want to callback. Select date and check the
checkbox named “View only the application available for callback” and click on
[Get Data].
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5.9 Now, you will find the following screen with the list of application which is
available for call back. Click the arrow infront of the application which you want to
call back.
5.10 You will find the following screen with message “The last action performed
by you will be cancelled, and the application will be moved back to your inbox.
Would you like to continue?”. Click on [Yes].
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5.11 You will find the following screen. Fill a valid reason, attach document if any
available, and [Submit].
5.12 You will get success message as ”Application Called Back Successfully”. Click
on [OK]. Now the application will show in your inbox as a fresh application and last
action taken by Work Flow Player is canceled.
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7. Abbreviation used
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