Govt.

of Bihar
Right to Public Service (RTPS) Act
And
Other Online Services

Executive Assistant/ Verifying Officer

/Designated OfficerUser Manual

For
Online Services on ServicePlus
http://serviceonline.bihar.gov.in

Under
Bihar e-District Mission Mode Project

Of
Department of Information Technology (DIT)

Technical Support by

Govt. of India
National Informatics Centre (NIC)
Bihar State Centre
3rd Floor, Technology Bhawan
Bailey Road, Patna - 800015
Officer User Manual Bihar RTPS and Other Services on ServicePlus

Prepared by: Shri Ashok Kumar, Senior Technical Director & e-

District MMP Coordinator, NIC Bihar State Centre,
Patna.

Reviewed & Shri Rajesh Kumar Singh, Deputy Director General &
Approved by: State Informatics Officer, NIC Bihar State Centre,
Patna.

Amendment Log

Version Date Change Brief Description Sections

Number Number Changed
1.0 31/01/2019 - First release -

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Officer User Manual Bihar RTPS and Other Services on ServicePlus

CONTENT
S.N. Topics Page No.
1 Introduction to Bihar RTPS and Other Services on ServicePlus 4

2 Working of Services on ServicePlus 8

2.1 User Types on ServicePlus 8

2.2 Process of getting RTPS Services 9

2.3 Process of getting Other Services 12

2.4 Name (English) to ननन(ननननन) Conversion 13

2.5 Application Processing (Submission, Verification, Approval, 13

Issue, Delivery etc)

3 Management of User Credentials (User-ID, Password & 16

Profile) on ServicePlus

3.1 How to Edit / Update User Profile? 16

3.2 How to Reset Password? 17

3.3 How to Use Forget Password? 18

4 How to Manage Digital Signature Certificate (DSC)? 20

4.1 Digital Signature Certificate (DSC) Driver Installation 20

4.2 Java Installation (Java 1.8) 20

4.3 DSC Registration in ServicePlus 21

4.4 DSC Activation in ServicePlus 29

5 How to Take Action on Application (Approve, Issue, Reject, 31

Forward, Return, Callback etc)?

6 Helpdesk / Technical Support 39

7 Abbreviation used 39

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Officer User Manual Bihar RTPS and Other Services on ServicePlus

1. Introduction to Bihar RTPS and Other Services on ServicePlus

1.1 Bihar Right To Public Service (RTPS) Act and other Services are configured
on ServicePlus software framework of NIC for online operation. The homepage of
online services of Bihar is available at URL: http://serviceonline.bihar.gov.in: -

Note: -

(i) Applicant, Executive Assistant, Verifying Officer and Designated Officer of

Bihar must use URL: http://serviceonline.bihar.gov.in to apply for or to
process RTPS and other services.

(ii) Online Applicant (Citizen or Business) should use left menu of the homepage.
Executive Assistant, Officer and Admin should use “Officer / Admin Login”
given at top-right corner of the homepage.

(iii) http://serviceonline.bihar.gov.inwill best work in Mozilla Firefox Browser

for Photo Capture through Webcam.

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Officer User Manual Bihar RTPS and Other Services on ServicePlus

1.2 ServicePlus is a meta data based integrated, configurable, e-Service delivery

and grievance redressal software framework of NIC. It is available at URL:
http://serviceonline.gov.in: -

1.3 System Configuration for working of ServicePlus: -

(i) Pre-requisites: -

SN User Type Hardware and Software Pre-Requisites

1 Executive  32 bit or 64 bit Computer / Laptop with Windows OS
Assistant (EA) installed.
 Webcam, Scanner, Printer etc installed.
 Mozilla Firefox browser installed (necessary).
 Adobe Flash Player for Mozilla Firefox installed.
2 Officer  32 bit or 64 bit Computer / Laptop with Windows OS
installed.
(Verifying  Scanner, Printer etc installed.
Officer,  Mozilla Firefox browser installed (recommended).
Designated  Java 1.8 for 32 bit / 64 bit Windows OS installed.
Officer etc.)  Digital Signature Certificate (DSC) Driver from DSC
Token installed.

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Officer User Manual Bihar RTPS and Other Services on ServicePlus

(ii) Installation of “Mozilla Firefox” Browser: -

 Download itfromhttps://mozilla_firefox.en.downloadastro.com/.
 Install it as “Standard” installation type.
 Disable “Pop-up Blocker” for all sites.
 JavaScript is enabled by default and it should be kept enabled.

(iii) Installation of “Adobe Flash Player” for Mozilla Firefox Browser: -

Visit URL: https://get.adobe.com/flashplayer/otherversions/

Choose Operation System installed in your Computer / Laptop.

Choose “FP 32 for Firefox – NPAPI” for Mozilla Firefox Browser.

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Officer User Manual Bihar RTPS and Other Services on ServicePlus

Un-check all “Optional offers” and click on [Download now] button for download
flash player installer.

After completion of installer download, double-click on the installer to do the

installation. Press [Next] and then click on [Finish].

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Officer User Manual Bihar RTPS and Other Services on ServicePlus

2. Working of Services on ServicePlus

2.1 User Types on ServicePlus: -

Users of ServicePlus can be categorized as (i) Applicants (Citizen or Business), (ii)

Executive Assistant (EA), (iii) Verification Officer (VO), (iv) Designated Officer
(DO),and (v) Admin (Administrator). User details are given below: -
SN User Type / Description, Role and Function
Task
1 Applicants Apply either Online or through RTPS Counter / Citizen
(Citizen or Facilitation Centre (CFC) for getting services. For Online
Business) / Application, they need to Sign-up (one time) and Login to
Application ServicePlus. For Application through RTPS Counter / CFC, they
Submission need to go to the concern RTPS Counter / CFC with filled-in
prescribed Application Form for submission.
Please refer “Applicant User Manual”.
2 Executive Enter Application details at RTPS Counter/ CFC, provide
Assistant Acknowledgement, and deliver printed Certificate to Applicant.
(EA) /
Entry Please refer both “Applicant User Manual” and “Officer
&Delivery User Manual”.
3 Verifying Take action on Application either applied Online or through
Officer RTPS Counter / CFC. VO will enter Verification details and
(VO) forward the Application to Designated Officer (DO) for further
/Verify& necessary action.
Forward Please refer “Officer User Manual”.
4 Designated DO (CO, RDO, CDPO, SDO / Authorizes Officer by SDO,
Officer Authorizes Officer by DM etc) can take action (Approve & Issue,
(DO) Forward, Reject, Return back, Callback etc) on Application
/Approve& forwarded by VO after Verification entry.
Issue Please refer “Officer User Manual”.
5 Admin/ Administrators can manage creation and activation of Users (EA,
Manage VO, DO etc) at Panchayat (RLB), Block/Circle, ULB, Sub-
User Division, District and Department levels.
Please refer “Admin User Manual”.
Note: -
• User Credential for Administrators will be created and communicated to
them by ServicePlus Team.
• User Credential for Officers (EA, VO, DO etc) will be created and
communicated to them by Administrators.
• Administrators and Officers need not register on ServicePlus. Only, the
Password and User Profile need to be updated after first login.
• Task of Verification Officer (VO) can be performed by Executive Assistant
(EA) or Designated Officer (DO) depending on service / infrastructure.
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Officer User Manual Bihar RTPS and Other Services on ServicePlus

2.2 Process of getting Services through ServicePlus

2.2.1 Process of getting RTPS Services

(A) Application Submission: -

Applicants are advised to don’t apply again and again for a new Certificate if
previously issued Certificate is still valid. Instead, they should use the same
Certificate again and again for different purposes.

Applicant (Citizen) can apply for RTPS Services in two modes - (i) Online and (ii)
through RTPS Counters.

(i) Online Mode: -

 Applicants can apply online any-time (24 x 7) through any-means (Desktop,

Laptop, Tablet, Smartphone etc having Internet connection) from any-where
(Home, Office, Internet Dhaba, Kiosk, Common Service Centre (CSC), Citizen
Facilitation Centre (CFC) etc).

 Online Applicants are advised to go through “Applicant User Manual” before

applying in ServicePlus for getting services. Download it from “User Manual”
section of the homepage (http://serviceonline.bihar.gov.in).

 Applicants need to sign-up (one time), login, fill Online Application Form, upload
Attachment(s) (scanned copy of service specific document at least the mandatory
(*) document), and submit the Application. So, before applying for any service,
they are advised to keep ready the scanned copy of those documents preferably in
small sized PDF format.

 Optional / mandatory Aadhaar based Authentication (by Name Matching and OTP
on Registered Mobile) facility is available depending on service. Applicants should
authenticate themselves through Aadhaar based Authentication.

 Applicants will get online Acknowledgement along with copy of Application

submitted. Download / print it for future use.

 If Aadhaar based authentication not done, Applicants need to upload any one
of the 12 types of Identity Cards recognized by Election Commission of India
listed here: -

1. Voter ID Card (मतदाता पहचानपत्र)

2. Passport (पासपोर्ट )
3. Driving License (ड्राइव िंग लाइसेंस)
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Officer User Manual Bihar RTPS and Other Services on ServicePlus

4. Service ID Card (Centre, State, Public Sector) (सव टस पहचानपत्र (केंद्र, राज्य,
सा टजावनक))
5. Passbook (with Photo issued by Bank / Post Office) (पासबुक (फोर्ो सवहत बैंक
/ड्ाकघर द्वारा जारी))
6. PAN Card (पैनकाड्ट )
7. Smart Card (issued under Plans of Ministry of Labour) (स्मार्ट काड्ट (श्रम मिंत्रालय की
योजना के अिंतगटत जारी))
8. MGNREGA Job Card (मनेरगा जॉबकाड्ट )
9. Health Insurance Smart Card (issued under Plans of Ministry of Labour) (स्वास्थ्य
बीमा स्मार्ट काड्ट (श्रम मिंत्रालय की योजना के अिंतगटत जारी))
10. Pension Document (with Photo) (पेंशन दस्ता ेज (फोर्ो सवहत))
11. Govt. ID Card (issued to MP, MLA, MLC) (सरकारी पहचानपत्र (सािं सद, व धायक और
व धान पररषद सदस्ोिं को जारी))
12. Aadhaar Card (आधारकाड्ट )

 Applicants should ensure to submit their Application only at respective office -

Rural Local Body (Gram Panchayat / Panchayat Samiti / Jila Parishad), Block,
Circle, Urban Local Body (Nagar Panchayat / Nagar Parishad / Nagar Nigam),
Sub-Division, District, Division, Department etc) - as per their jurisdiction. It
means, they should not apply at other Office, which are not under their jurisdiction.

 Information about Application Submission, Service Readiness / Delivery,

Application Rejection etc will be sent to the Applicants through SMS / E-Mail.

 Certificate / Sanction Order will be delivered to the Applicants online in their

ServicePlus Inbox at http://serviceonline.bihar.gov.in.Login here, download, and
print.

(ii) RTPS Counter Mode: -

 Applicants need to submit Application in prescribed Application Form duly filled-

in and ink-signed with prescribed Attachment(s) to Executive Assistant (EA) at the
RTPS Counter of respective office - Rural Local Body (Gram Panchayat /
Panchayat Samiti / Jila Parishad), Block, Circle, Urban Local Body (Nagar
Panchayat / Nagar Parishad / Nagar Nigam), Sub-Division, District, Division,
Department etc) - as per their jurisdiction.

 Executive Assistants (EA) are advised to go through “Applicant User Manual”

before applying in ServicePlus on behalf of Applicants for getting services.
Download it from “User Manual” section of the homepage
(http://serviceonline.bihar.gov.in).

 Executive Assistants (EA) should ensure to receive Applications of respective

Office - Rural Local Body (Gram Panchayat / Panchayat Samiti / Jila Parishad),
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Officer User Manual Bihar RTPS and Other Services on ServicePlus

Block, Circle, Urban Local Body (Nagar Panchayat / Nagar Parishad / Nagar
Nigam), Sub-Division, District, Division, Department etc) - only as per the
jurisdiction of Applicants and themselves. It means, EA should not accept
Applications pertaining to other Office.

 Executive Assistants (EA) will login with their user credentials and fill Online
Application Form on behalf of the Applicant. They will print online
Acknowledgements (2 copies on single page), provide one copy to the Applicant,
and attach other copy to the Application Form submitted by the Applicant for
office record and physical verification.

 Information about Application Submission, Service Readiness, Application

Rejection etc will be sent through SMS / E-Mail.

 Certificate / Sanction Order will be delivered to the Applicants from the same
RTPS Counter where they have applied on production of the Acknowledgement
and valid Identity Card / Authorization Letter.

 Executive Assistants (EA) are advised to go through “Officer User Manual”

before taking action (Verification Entry and Forwarding) on Applications.
Download it from “User Manual” section of the homepage
(http://serviceonline.bihar.gov.in).

(B) Application Processing (Verification, Approval, Issue, Delivery, Rejection,

Callback etc): -

Before taking action (first time) on RTPS Applications submitted: -

 Executive Assistants are advised to read both "Citizen User Manual" and "Officer
User Manual" provided in “User Manual” section of the homepage
(http://serviceonline.bihar.gov.in).

 Officers (Work Flow Players) are advised to read "Officer User Manual”
provided in “User Manual” section of the homepage
(http://serviceonline.bihar.gov.in).

 Admin Users are introduced to manage and authenticate User Credentials of other
users like Executive Assistant (EA), Circle Officer (CO), Rural Development
Officer (RDO), Child Development Project Officer (CDPO), Sub-Divisional
Officer (SDO) or Officer authorized by SDO, Officer authorized by District
Magistrate (DM), Designated Officer (DO) etc of the respective office - Rural
Local Body (Gram Panchayat / Panchayat Samiti / Jila Parishad), Block, Circle,
Urban Local Body (Nagar Panchayat / Nagar Parishad / Nagar Nigam), Sub-

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Officer User Manual Bihar RTPS and Other Services on ServicePlus

Division, District, Division, Department etc) -level. Identified Admin Users are
advised to read "Admin User Manual" provided in “User Manual” section of the
homepage (http://serviceonline.bihar.gov.in).

2.2 .2 Process of getting Other Services

(A) Application Submission: -

 Applicant (Citizen or Business) can apply for Other Services in Online mode only.

 Applicants can apply online any-time (24 x 7) through any-means (Desktop,

Laptop, Tablet, Smartphone etc having Internet connection) from any-where
(Home, Office, Internet Dhaba, Common Service Centre (CSC), Citizen
Facilitation Centre (CFC) etc).

 Online Applicants are advised to go through “Applicant User Manual” before

applying in ServicePlus for getting services. Download it from “User Manual”
section of the homepage (http://serviceonline.bihar.gov.in).

 Applicants need to sign-up (one time), login, fill Online Application Form, upload
Attachment(s) (scanned copy of service specific document at least the mandatory
(*) document), pay Fee (if applicable), and submit the Application. So, before
applying for any service, they are advised to keep ready the scanned copy of those
documents preferably in small sized PDF format.

 Applicants will get online Acknowledgement. Download / print it for future use.

 Applicants should ensure to submit their Application only at respective Office -

Rural Local Body (Gram Panchayat / Panchayat Samiti / Jila Parishad), Block,
Circle, Urban Local Body (Nagar Panchayat / Nagar Parishad / Nagar Nigam),
Sub-Division, District, Division, Department etc) - as per their jurisdiction. It
means, they should not apply at other Office, which is not under their jurisdiction.

 Information about Application Submission, Service Readiness, Application

Rejection etc will be sent to the Applicants through SMS / E-Mail.

 Certificate / License will be delivered to the Applicants online in their ServicePlus

Inbox at http://serviceonline.bihar.gov.in. Login there, download, and print.

(B) Application Processing (Verification, Approval, Issue, Delivery, Rejection,

Callback etc): -

Before taking action (first time) on Applications submitted: -

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Officer User Manual Bihar RTPS and Other Services on ServicePlus

 Officers (Work Flow Players) are suggested to read "Officer User Manual"
provided in “User Manual” section of the homepage
(http://serviceonline.bihar.gov.in).

 Admin Users are introduced to manage and authenticate User Credentials of other
users at different levels. Identified Admin Users are suggested to read "Admin
User Manual" provided in “User Manual” section of the homepage
(http://serviceonline.bihar.gov.in).

2.3 Name (English) to ननन(ननननन) Conversion

For auto conversion of Name (English) to ननन(ननननन) in Application Form, press

[Space] after typing every word in Name (English). For example, type “Ashok [Space]
Kumar [Space] Mehta [Space]” in Name (English) for auto conversion to
"नननननननननननननन" in ननन(ननननन).

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Officer User Manual Bihar RTPS and Other Services on ServicePlus

2.3 Application Processing (Submission, Verification, Approval, Issue, Delivery

etc): -

SN Task () Online Applicant Verifying Designated

/ Officer (VO) Officer (DO)
/ Executive Assistant (EA)
(KC, CI, (CO, RDO,
Authorized Staff CDPO, SDO /
etc) Authorizes
Officer by
SDO,
Authorizes
Officer by
DM, Others
etc)

Action () (Entry & Delivery) (Verify & (Approve,

Forward) Issue, Reject
& Callback)
1 Application 1. Login, fill online 1. Pull -
submission Application Form and Application.
Online attach required 2. Take print-out
documents. of
[Online 2. Do Aadhaar based Acknowledge
Applicant] Authentication (if ment,
available in the Application
service), pay Fee (if Form and
required) and Submit. Attachment(s)
3. Download / print for field-level
online Verification.
Acknowledgement.
2 Application 1. Verify Application Pull Application. -
submission at whether it is complete.
RTPS Counter 2. Enter data.
3. Take print-out of
[Executive Acknowledgement
Assistant (EA)] and provide its one
copy to Applicant and
attach another copy to
physical Application
Form for field level
Verification.
3 Field level - To be done. -
Physical
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Officer User Manual Bihar RTPS and Other Services on ServicePlus

Verification
4 Verification - 1. Enter -
entry Verification
details.
2. Forward to
DO.
5 Approval of - - Either approve
Application the Application
or forward it to
next higher
level for
approval.
6 Issue of - - Issue the
Certificate / Certificate /
License / License by
Sanction Letter signing it with
DSC / e-Sign
Ink-sign / un-
signed (system
generated) etc.
7 Delivery of 1. The Certificate will be - -
Certificate / delivered online in the
License / ServicePlus Inbox of
Sanction Letter the Applicant, if
to Applicant applied online.
2. EA will deliver printed
Certificate to the
Applicant at RTPS
Counter, if applied at
RTPS counter.
3. The Applicant has to
go to the concern
RTPS Counter with
Acknowledgement and
valid Identity Card /
Authorization Letter to
collect it.
Note: -

Computer related works like “Print-out of Acknowledgement, Application Form

and Attachment for Online Application“, “Verification Entry” and “Forward to
Designated Officer (DO)” may be done by Executive (EA) on behalf of Verifying
Officer(VO) depending on service / infrastructure available.

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Officer User Manual Bihar RTPS and Other Services on ServicePlus

3. Management of User Credentials (User-ID, Password & Profile)

3.1 How to Edit / Update User Profile ?

3.1.1 Login to ServicePlus with your User Credential (Login-ID and Password): -

3.1.2 After login, you will get ServicePlus Welcome page. Go to “Manage Profile”
=> “Edit Profile”. You can update your profile details like Address, Mobile No., e-
Mail Address etc.

Note:- The Users should enter their valid Mobile No. and e-Mail Address to get
Service related alerts / information from ServicePlus.
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Officer User Manual Bihar RTPS and Other Services on ServicePlus

3.2 How to Reset Password?

3.3.1 Login to ServicePlus with your User Credential (Login-ID and Password): -

3.3.2 After successful login, you will get the Welcome page. In left menu, you will
see the option Manage Profile. Choose the option Change Password. Enter your Old
Password, New Password, confirm New Password and then click on [Submit]. You
will get success message.

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Officer User Manual Bihar RTPS and Other Services on ServicePlus

3.3 How to Use Forget Password?

3.3.1 Find “Forgot Password” link in “Citizen Section”, click it and go ahead.
Select the Choice “I am a Government Official” and click on [Next]: -

3.3.2 You will find the following screen, click [Next]: -

3.3.3 Fill your E-Mail-ID and then [Submit]: -

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Officer User Manual Bihar RTPS and Other Services on ServicePlus

3.3.4 You will get the following message: -

3.3.5 Login to your e-Mail account, find E-Mail sent by ServicePlus and click on
verification link: -

3.3.6 Fill and [Submit] the following form to reset your password: -

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Officer User Manual Bihar RTPS and Other Services on ServicePlus

4. How to Manage Digital Signature Certificate (DSC)?

Java 1.8 should be installed on your computer for working of Digital Signature
Certificate (DSC). Further, install the respective Driver of your DSC in your Desktop
/ Laptop, if not installed earlier.

4.1 Digital Signature Certificate (DSC) Driver installation: -

Install DSC driver from the DSC token.

4.2 Java Installation (Java 1.8): -

(a) Download Java 1.8: -

Download Java 1.8 32 bit or Java 1.8 64 bit depending on your system
configuration (32 bit or 64 bit Windows OS) from
https://www.oracle.com/technetwork/java/javase/downloads/java-archive-
downloads-javase7-521261.html.

(b) Install Java 1.8: -

 Go to Control Panel  Program  Java  Securitytick “Enable Java

content in the browser”.

 Go to Control Panel  Program  Java  Security  Edit Site List 

Add the ServicePlus URL http://serviceonline.bihar.gov.in. Bring “Security
Level” to “Medium”.

 Go to Control Panel  Program  Java  Advance  Default Java for

browsers tick “Mozilla family”.

 Go to Control Panel  Program  Java GeneralTemporary Internet

FilesSettingsDelete All Files.

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Officer User Manual Bihar RTPS and Other Services on ServicePlus

4.3 DSC Registration in ServicePlus: -

Step-1: Login with Designated Officer User Credential. Insert your DSC in USB
Port.

Step-2: In the Menu sidebar, choose “DSC Management” ”Unregister DSC” to

un-register the current DSC by clicking on X icon under the column.

Click on [OK].

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Officer User Manual Bihar RTPS and Other Services on ServicePlus

Step-3: Click on “Register your DSC” from left menu under the tab “DSC
Management”.

If NICD Sign client is not installed on your system, you will get the below mentioned
message.

Step-4: In order to install NICD Sign client on your machine, click on “Download
DSC API” from the left menu under the tab “DSC Management”.

You may download the client separately for Windows, Mac OS and Linux by clicking
on the respective icons. On download of the respective zip file, extract the files as
below: -

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Officer User Manual Bihar RTPS and Other Services on ServicePlus

Step-5: Install the client on your machine by clicking on NICDSign.exe(forwindows):

-

Step-6: If clicked on [Yes], in case the browser settings are not completed on your
system, you will get the below message: -

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Officer User Manual Bihar RTPS and Other Services on ServicePlus

Step-7: On click of [OK], another message will pop with an option of Yes/No. If Java
1.8 is not installed on your system, you will get the below message. On click of [No],
setup will be closed whereas, if clicked on [Yes], you will be directed to Java
installation / download page of Oracle.

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Officer User Manual Bihar RTPS and Other Services on ServicePlus

Step-8: Further, on successful installation of Java, you may continue with NICD Sign
setup as below: -

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Officer User Manual Bihar RTPS and Other Services on ServicePlus

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Officer User Manual Bihar RTPS and Other Services on ServicePlus

Step-9: Once installed, you need to make sure that installed application is running on
your system. The same may be checked in the taskbar. If DSC Drivers are not installed,
please make sure to install the respective DSC drivers and select the respective token in
the application of NICD Sign.

Step-10: Once saved, you need to unplug and re-plug the DSC Token. When the
configuration is complete, please click on “Register DSC” from the left menu under
the tab “DSC Management”.

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Officer User Manual Bihar RTPS and Other Services on ServicePlus

Step-11: Enter the “Token Password” and click on[OK].

Step-12: Current status of DSC may be viewed from “Unregister DSC” Link in left
menu under “DSC Management”: -

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Officer User Manual Bihar RTPS and Other Services on ServicePlus

4.4 DSC Activation in ServicePlus: -

Step-1: Login with Department Admin / State Admin User and approve DSC: -

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Officer User Manual Bihar RTPS and Other Services on ServicePlus

Step-2: Once approved, status may be viewed from “Unregister DSC” in left menu
under “DSC Management”.

Step-3: On signing the certificate, you will get a below sample preview of the
document to be signed. Click on [Confirm Sign] to sign the document.

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5. How to take Action on Application (Approve, Issue, Reject, Forward,
Return, Callback etc)?

5.1 Login to ServicePlus using your Login Credentials. You will get Welcome
page. Select the “Message Box” and go to “Inbox”.

5.2 You will get following page “Select Service” from the list, “Select Task” from
List. It lists T1-Verify or T2-Approve, or T3-Issue or its combination, depending on
your role. If you have more than one role, then you have to first Verify, then Approve,
and then finally Issue the License or Certificate. Select “From Date” and “To Date”
to see the Application of that period. Now click [Get Data].
Officer User Manual Bihar RTPS and Other Services on ServicePlus

5.3 You will get following screen which contains the list of Applications. Now,
perform an Action (Pull and Take Action). “Pull” action will pull the application for
your action and you can take action on pulled application by “Take Action”.

5.4 After choosing an action you will get following screen, if you are Verifier. Now,
if you want to verify, click on the radio button in front of “Verify True” or “Verify
False” and click on [Submit].

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5.5 You will get following screen, if you are Approver and Issuer. Now, if you want
to approve, click on the radio button in front of “Approve and Issue” and click on
[Submit].

Note: - Depending on the Service and your Role, you may get slightly different
“Action Form” explained above.

5.6 After [Submit], you will find the following Screen: -

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Here, you will get following Options / Actions: -

 DSC is optional. How you like to proceed? (i) Digitally Sign Document, (ii)
Unsigned Document, and (iii) Upload Ink Signed Document. Select here
suitable method for Service Delivery.
 View Document will show you the PDF of the Certificate to be issued by you.
 If you click on [Submit], Certificate will go to the Applicant.
 If you click [View Form], you can view the Applicant’s Form.
 If you click on [Cancel], the whole process will be cancelled.
 If you click on [Back to Inbox], you will be redirected on your Inbox.

(a) View Document Screen - It will show you the Certificate online. You may
download is in your local computer for printing.

(b) Issue of Certificate - In the screen of Section 5.6, you will get message: DSC
is optional. How would you like to proceed? You will get 3 options: “Digitally Sign
Document, “Unsigned Document” and “Upload Ink Signed Document”.

(i) Digitally Signed Document option will digitally sign the Certificate online.

(ii) Unsigned Document option will issue system generated Certificate without
Digital Sign or Ink Sign.

(iii) Upload Ink-Signed Document option will give you interface to upload Ink
Signed Document. For this, first download Certificate in PDF format. Take its printout,
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ink-sign it, put your official seal and scan it in PDF format. Now, you must upload this
Certificate to complete the process.

(c) Upload Ink-Signed Document option will give you interface to upload Ink
Signed Certificate in PDF Format.

(d) After [Submit], you will find the following Screen with success message.

Note: -

“Verify” and “Approve & Issue” action may be taken by Designated Officer (DO)
in Bulk in case of some services (like GAD services under RTPS Act).

However, it is suggested to take Bulk “Verify” action on up to 25 Applications

and Bulk “Approve &Issue” action on up to 5 Applications at a time only.

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5.7 To Call Back an Application, Login to ServicePlus using your Login

Credentials. You will get Welcome page. Select the “Message Box” and go to “Sent
Application”.

5.8 You will find the following screen. Select Service for which you want to callback
an application. Select task on which you want to callback. Select date and check the
checkbox named “View only the application available for callback” and click on
[Get Data].

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5.9 Now, you will find the following screen with the list of application which is
available for call back. Click the arrow infront of the application which you want to
call back.

5.10 You will find the following screen with message “The last action performed
by you will be cancelled, and the application will be moved back to your inbox.
Would you like to continue?”. Click on [Yes].

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5.11 You will find the following screen. Fill a valid reason, attach document if any
available, and [Submit].

5.12 You will get success message as ”Application Called Back Successfully”. Click
on [OK]. Now the application will show in your inbox as a fresh application and last
action taken by Work Flow Player is canceled.

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6. Helpdesk / Technical Support

For any type of Technical Support, please contact following in order: -

(i) Block IT Assistant,

(ii) District IT Manager through Block IT Assistant,
(iii) DIO / ADIO of NIC District Centre though District IT Manager, and
(iv) ServicePlus Group of NIC Bihar through DIO / ADIO of NIC District Centre.

7. Abbreviation used

ADIO Addition District Information Officer

Admin Administrator
CDPO Child Development Project Officer
CFC Citizen Facilitation Centre
CO Circle Officer
CSC Common Service Centre
DIO District Information Officer
DIT Department of Information Technology
DM District Magistrate
DO Designated Officer
DSC Digital Signature Certificate
EA Executive Assistant
KC / CI Karamchari / Circle Inspector
MIS Management Information System
NIC Nation Informatics Center
OS Operating System
OTP One-Time Password
PDF Portable Document Format
RDO Rural Development Officer
RTPS Right To Public Service Act
SDO Sub-Division Officer
SMS Short Message Service
USB Universal Serial Bus
VO Verification Officer
WFP Work Flow Player

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