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    Service Dashboard Is Not Accessible

    Uploaded by

    benjir shuvo
    This document provides troubleshooting steps for when the electronic service tool will not connect to the "Service Dashboard" of an INDUSTRIAL ENGINE C13 model. The steps include checking the ethernet port lights on the PC, inspecting the wiring from the equipment to the Network Manager, and replacing the Network Manager if needed. If the problem persists after all steps, a DSN ticket should be submitted.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Service Dashboard Is Not Accessible

    Uploaded by

    benjir shuvo
    16 views2 pages
    This document provides troubleshooting steps for when the electronic service tool will not connect to the "Service Dashboard" of an INDUSTRIAL ENGINE C13 model. The steps include checking the ethernet port lights on the PC, inspecting the wiring from the equipment to the Network Manager, and replacing the Network Manager if needed. If the problem persists after all steps, a DSN ticket should be submitted.

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    Service Dashboard is Not Accessible

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    This document provides troubleshooting steps for when the electronic service tool will not connect to the "Service Dashboard" of an INDUSTRIAL ENGINE C13 model. The steps include checking the ethernet port lights on the PC, inspecting the wiring from the equipment to the Network Manager, and replacing the Network Manager if needed. If the problem persists after all steps, a DSN ticket should be submitted.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    16 views2 pages

    Service Dashboard Is Not Accessible

    Uploaded by

    benjir shuvo
    This document provides troubleshooting steps for when the electronic service tool will not connect to the "Service Dashboard" of an INDUSTRIAL ENGINE C13 model. The steps include checking the ethernet port lights on the PC, inspecting the wiring from the equipment to the Network Manager, and replacing the Network Manager if needed. If the problem persists after all steps, a DSN ticket should be submitted.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    10/3/2017 C13 Industrial Engine RRA00001-UP(SEBP4130 - 64) - Documentation

    Previous Screen
    Welcome: j065btl
    Product: INDUSTRIAL ENGINE
    Model: C13 INDUSTRIAL ENGINE RRA01544
    Configuration: C13 Industrial Engine RRA00001-UP

    Troubleshooting
    Product Link® E640 System
    Media Number -UENR3697-04 Publication Date -01.05.2015 Date Updated -18.05.2015

    i05732933

    Service Dashboard Is Not Accessible


    SMCS - 7606

    When the electronic service tool will not connect to the "Service Dashboard", use the following diagnostic steps
    in order to determine the fault.

    1. Connect the 425-6889 Cable As to the service port of the Network Manager and your laptop. Refer to
    Systems Operation Troubleshooting Testing and Adjusting, UENR3697, "Service Tools" for more
    information on accessing and using the "Service Dashboard".

    a. If the service tool connects, return the equipment to service.

    b. If the service tool will not connect, proceed to Step 2.

    2. With the 425-6889 Cable As connected to the Network Manager, open "WinFlash" through CAT ET.

    a. If "WinFlash" opens, proceed to Step 9.

    b. If "WinFlash" does not detect an ECM, proceed to Step 3.

    3. With the 425-6889 Cable As connected to the pc, check the lights on the ethernet port on the pc.

    a. If the ethernet port lights are on or blinking, proceed to Step 9.

    b. If the ethernet port lights remain off, proceed to Step 4.

    4. Connect the 317-7484 Communication Adapter Gp to the equipment and open CAT ET .

    a. If the Network Manager is on the data link, proceed to Step 7.

    b. If the Network Manager is not on the data link, proceed to Step 5.

    5. Using a voltmeter check for system voltage on the Network Manager at pin 67 battery negative and pin 70
    switched power.

    a. If there is system voltage and a good ground going to the Network Manager, proceed to Step 7.

    b. If there is no power or ground to the Network Manager, proceed to Step 6.


    https://sis.cat.com/sisweb/sisweb/techdoc/techdoc_print_page.jsp?returnurl=/sisweb/sisweb/mediasearch/mediaheaderinfoframeset.jsp&calledpage=/s… 1/2
    10/3/2017 C13 Industrial Engine RRA00001-UP(SEBP4130 - 64) - Documentation

    6. Inspect the wiring from the equipment to the Network Manager. Use the following information to help
    inspect and diagnose a potential wiring issue:

    Systems Operation, Troubleshooting, Testing and Adjusting, UENR3697, "Wiring Harness (Short
    Circuit) - Test"

    Systems Operation, Troubleshooting, Testing and Adjusting, UENR3697, "Wiring Harness (Open
    Circuit) - Test"

    Schematic, UENR4046, "PLE601 Retrofit Harness"

    a. Wiring has a problem. Repair wiring and return the equipment to service.

    b. Wiring is ok. Proceed to Step 7.

    7. Inspect the wiring from the Network Manager to the service port connector. Use the following information
    to help inspect and diagnose a potential wiring issue:

    Systems Operation, Troubleshooting, Testing and Adjusting, UENR3697, "Wiring Harness (Short
    Circuit) - Test"

    Systems Operation, Troubleshooting, Testing and Adjusting, UENR3697, "Wiring Harness (Open
    Circuit) - Test"

    Schematic, UENR4046, "PLE601 Retrofit Harness"

    a. Wiring has a problem. Repair wiring and return the equipment to service.

    b. Wiring is ok. Proceed to Step 8.

    8. Replace the Network Manager. Refer to System Operation Testing and Adjust, UENR3697, "ECM -
    Replace". Connect to the "Service Dashboard" and perform the "Communication Check".

    a. If the "Communication Check" is successful, return the equipment to service.

    b. If the "Communication Check" is not successful, proceed to Step 9.

    9. Submit any necessary information regarding the steps taken in troubleshooting to a DSN ticket.

    Copyright 1993 - 2017 Caterpillar Inc. Tue Oct 03 2017 11:18:20 GMT+0600 (Bangladesh Standard Time)
    All Rights Reserved.
    j065btl
    Private Network For SIS Licensees.

    https://sis.cat.com/sisweb/sisweb/techdoc/techdoc_print_page.jsp?returnurl=/sisweb/sisweb/mediasearch/mediaheaderinfoframeset.jsp&calledpage=/s… 2/2

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