Digital Transformation of Healthcare at Singapore's Jurong Health Services

CASE STUDY QUESTIONS

1. What technologies are used by JurongHealth? What purpose do they serve?

Project OneCare, has enabled the hospital to become paperless, chartless, and filmless. For
instance, self-service kiosks now enable patients to register themselves merely by scanning
their national identification cards and obtaining a queue number generated by the
Enterprise Queue Management System. This unique number is used throughout the
patient's visit for all service itineraries in the hospital. Patients refer to live screens located
in the waiting areas that display a real-time queue status showing their turn.

Visitor Management System selfservice kiosks enable visitors to scan their identification
cards and register themselves to gain access to hospital wards. Visitors can also register
themselves and obtain an e-pass from the Visitor Registration counters.

Another IT system implemented is the Warehouse Management System, which eliminates

the tedious process of manually counting inventory. The system uses passive radio
frequency identification (RFID) technology and a two-bin shelving system to automate
inventory top-up requests and improve inventory management.

JurongHealth has also implemented a Real-Time Location Tracking System to automatically

track patients and medical equipment using Wi-Fi triangulation, low frequency exciters, and
about 6,000 active RFlD tags attached to patients or medical equipment. These tags
continuously communicate with the low frequency exciters to transmit data to the backend
system for processing, allowing hospital staff to precisely locate patients and equipment,
thus eliminating the need for tedious manual searching.

The hospital implemented an integrated Electronic Medical Record (EMR) system that
combines all the functional modules of the hospital in addition to being interfaced with 140
medical devices and equipment. Using the vendor-neutral Medical Devices Middleware
Integration System, data from these medical devices is directly uploaded into the EMR
system, so that the clinical staff no longer has to manually enter such readings, reducing the
likelihood of charting errors.

They deployed a security robot to patrol the grounds and a second "Kenobi" (a security and
concierge robot) to carry out thermal scanning of visitors. Drones have also been deployed
to carry out inspections and surveillance. In addition, as an immediate response to the
pandemic, and as a longer-term solution to infection control, new touch-free technology has
been introduced to operate patient and visitor lifts.
2. Search the web for RFID. Suggest an example of how RFID can be used for locating
and tracking people.

RFID technology can be utilized for locating and tracking people in the context of
event management, specifically large-scale events such as music festivals, conferences, or
trade shows.

Access control: FRID wristband or badges containing RFID tags can be distributed to
attendees during event registration or ticketing. These tags can grant access to different
areas within the event venue, such as VIP sections, backstage, specific seminar rooms, or
dining areas.

Crowd Management: RFID readers strategically placed at various entry points, stages,
restrooms, and food stalls can monitor the movement of attendees throughout the event
venue. This data help organizers understand, crowd flow, popular areas, and areas that
might need additional attention for crowd control and services.

3. What information systems are implemented by JurongHealth? Describe the input,

processing, and output of any one such system.

Visitor Management Systems;

Input; Visitors scan their identification cards

Processing; Register visitors and processing e-pass

Output; Visitors logs information and staff tracking

4. Why are information systems important for JurongHealth?

To provide transformative medical care for its patients through the use of innovative
information technologies. To achieve its mission of providing world-class medical care at an
affordable cost.
1-4 Information systems are too important to be left to computer specialists. Do you agree? Why or why not?

Yes.

Because, Information systems is as set of interrelated components that , collect, process, store and distributed
information which the managers need to support decision making and control in organization. The information
systems also important helps managers and other workers toanalyze problems, visualize complex subjects, and
create new products.

1-5 If you were setting up the website for a professional football team, what management, organization, and
technology issues might you encounter?

Management; Management jobs is to formulate action plans to solve organizational problems, this can be
publish in website because a team strategy is confidential

Decision Making: Determining the right features, content, and functionalities for the website based on fan
preferences and industry trends.

Organization; Doesn’t accommodate business function which consists of sales & marketing, accounting &
finance, manufacturing & production and human resources

Workflow management: Establishing clear processes for content creation, editing, and publishing to maintain a
consistent online presence.

Technology;

Infrastructure and Hosting; Selecting appropriate hosting services and ensuring robust
infrastructure to handle website traffic without performance issues or downtime.
1-6 What are some of the organizational, managerial, and social complementary assets that help make UPS’s
information systems so successful?

Organizational;

the package tracking system in UPS’s sales and production functions (the main product of UPS is a service—
package delivery).

Managerial;

Management decided to use computer systems to increase the ease of sending a package using UPS and of
checking its delivery status, thereby reducing delivery costs and increasing sales revenues.

Social Complementary assets;

UPS drivers trained in both package pickup and delivery procedures and in how to use the package tracking
system so that they can work efficiently and effectively.

1-7 Magical Toys is a South African toy store chain. The toys are sold in their five stores and from
their own web shop. Each Tuesday, management needs sales reports from last week’s activities. Work
at the stores is hectic, so usually at least one store fails to deliver the report, making it impossible to
sum up the previous week’s sales. The reports, sent by email as spreadsheets, sometimes have
inconclusive or erroneous data, and following up means that employees are unable to give their full
focus to the customers. Some errors in the spreadsheets may also cause the purchasing manager to
place unnecessary purchase orders. What are the main issues that Magical Toys faces in the absence
of an information system? How could an information system be of help, and what issues can an
information system not solve?

The Main issues that Magical toys faces in the absence of an information system are ;

1) Failed to deliver informative report on time to the management

2) Report send with errors in data. Incomplete or missing sales report: Due to the
manual process of collecting reports via email, at least one store often fails to
submit the sales report, leading to an incomplete overview of the previous weeks’s
sales.

3) Inaccurate or inconclusive data: Report sometimes contain errors or incomplete

information, making it challenging to rely on them for making informed decisions.
This can lead to problems in tracking sales trends accurately.

4) Time-consuming manual follow-ups: Employees need to follow up on missing

or erroneous data, diverting their attention from customer service, impacting
customer experience , and store operations.

5) Unnecessary orders made by purchasing manager caused by the errors in

spreadsheets causing inventory imbalances and financial losses.

The information system can help in;

1) Data can be stored in cloud computing for managers to extract the data

2) View and tracks products in real-time. Inventory management integration: in

information system could integrate with inventory management, helping prevent
unnecessary purchase orders by providing accurate sales data for inventory
replenishment.

3) Help improve efficiency and productivity

4) Real-time data can improve ability managers to make decisions. Sales report with
analytics is generated enabling management to make timely and informes
decisions.

5) Automated data collection: An information system could automatically gather

sales data from each store’s point-of-sale systems or web shop, ensuring
completeness and accuracy without relying on manual subsmissions.

6) Data validation & accuracy checks: The system could perform checks and
validations on incoming data, flagging errors or inconsistencies for review before
generating reports.
The issues that information system not solve is the hectic in stores

1) Human Errors: Occasional human mistakes in data entry or other manual

processes can still occur

2) Technical issues: System downtimes, software technical glitches might interrupt

data collection and reporting impacting decision making

3) Customer Service improvement; can’t directly improve customer service if the

systems creates complexities that hinder employee-customer interactions.

1-8 Diskonto operates deep-discount stores in Estonia offering housewares, cleaning supplies,
clothing, health and beauty aids, and packaged food, with most items selling for a very low price. Its
business model calls for keeping costs as low as possible. The company has no automated method for
keeping track of inventory at each store. Managers know approximately how many cases of a particular
product the store is supposed to receive when a delivery truck arrives, but the stores lack technology
for scanning the cases or verifying the item count inside the cases. Merchandise losses from theft or
other mishaps have been rising and now represent more than 3 percent of total sales. What decisions
have to be made before investing in an information system solution?

1) Adopting the right business model

2) Investing in complementary assets;

Organizational assets – Appropriate business model & business process

Managerial assets – teamwork and collaborative work environments

Social assets – Internet , telecommunications structures and technology standards

Changes in the Financial Industry: Adyen and Fintech CASE STUDY

CASE STUDY QUESTIONS

1-12 According to Adyen, the payments platform has two advantages compared to other
payment platforms. Describe these advantages in your own words.

2 advantaged ;

1) Adyen is reducing this performance gap by integrating several components of the

payment chain (such as the gateway, risk assessment, and processing) into one
platform. It
2) its payments platform is connected to most payment systems being used in the
world.

1-13 Many fintech companies are very valuable on the stock exchange even though they
make little or no profit. Explain this situation. Why

As consumers and firms have moved towards mobile and online payments, many traditional
banks have invested heavily in new technologies in part using the funds saved by closing
down traditional physical bank branches.

1-14 Explain the term "creative destruction." Is the German bank N26 destroying jobs or
creating new jobs?

Austrian economist Joseph Schumpeter, describes the influence of technology on the

economy.
According to his theory, new technologies inevitably result in winners and in losers.

German bank N26 is destroying jobs;

This company provides payment services just like a normal bank does, but it does not have
physical locations where customer agents give advice to the customers;
1-15 Explain why such a high percentage of fintech startups go bankrupt before making any
profits at all.

Many require large investments of capital before they can generate profits. Even when they
generate profits, these are often, for a time at least, rather small. Fintech companies are
now also being challenged by the major traditional banks, who are rapidly developing their
own versions of online payment systems,