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Arunkumar Resume 2022

Arun Kumar is a Technical Support Engineer with over 2 years of experience in desktop support, IT infrastructure maintenance, and service desk support. He is proficient in Windows environments and optimizing IT infrastructure. He has technical qualifications including CCNA and MCSA certifications. His work experience includes roles at Hi Tech Informatics and Fast Tech Technology Services, where he performed tasks like managing Active Directory, installing software, troubleshooting hardware and network issues, and providing user support.

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44 views3 pages

Arunkumar Resume 2022

Arun Kumar is a Technical Support Engineer with over 2 years of experience in desktop support, IT infrastructure maintenance, and service desk support. He is proficient in Windows environments and optimizing IT infrastructure. He has technical qualifications including CCNA and MCSA certifications. His work experience includes roles at Hi Tech Informatics and Fast Tech Technology Services, where he performed tasks like managing Active Directory, installing software, troubleshooting hardware and network issues, and providing user support.

Uploaded by

John Satish
Copyright
© © All Rights Reserved
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ARUN KUMAR

 +91 8300935730
[email protected]

Title : Technical support Engineer

Location : Bangalore, India

Experience Summary
• Technical support Engineer with an experience of 2+ years of IT experience in Desktop Support,
IT infrastructure Maintenance, Service Desk.
• Proficient in Windows Environments, Plan, Maintain and optimize IT infrastructure.
• Good interpersonal skills, team spirit, commitment towards work, result oriented, hardworking,
orientation and determination to learn new technologies
• Lead projects from start to finish, take up challenging tasks. Worked with all levels of corporate
users, excellent customer handling skills
• Ability to work in a fast paced, demanding environment, able to work independently, one in-
one, in a team setting and in a virtual team environment.

TECHNICAL QUALIFICATIONS:

• Trained CISCO Certified Network Associate [CCNA]


• Trained MCSA Microsoft Certified Solution Association.

EDUCATION:

S.No Degree College / University Year of


Passing

1 Diploma in Computer Engineering Government Polythenic college 2019


krishnagiri

2 HSC Selva Matriculation Hr.sec 2017


school, Bargur

3 SSLC Concordia Hr. sec school, 2015


Bargur.
TECHNICAL SKILLS:

• Troubleshooting experience on Windows XP, 2007, 2008 & 2010.


• Experienced in Domain user accounts and Server Administration.
• Hands-on Working experience in Operating Systems: Windows XP, Windows NT/2000/2003,
2007/2008/2010, MAC IOS.
• Hands-on experience in MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Outlook 2003, 2007,
2013, 2016.
• Troubleshooting experience in Hardware and network connectivity.

Work Experience:

• TECHNICAL SUPPORT Engineer in Hi Tech informatics private limited Bangalore Duration: Feb
2022 to till now.
• System Administration in Fast Tech Technology Services pvt ltd Bangalore
Duration: Oct 2019 to Dec2021.

Roles and Responsibilities:

• Managing Active Directory, Domain Accounts, Outlook configuration with Outlook Web Access,
Email Distribution Lists, troubleshooting and support.
• Performing Configuration of servers and troubleshoot the windows, Desktops and laptops.
• Configuring and troubleshooting issues related to network like LAN, Wi-Fi & VPN
• Supporting the users through remote desktop all over the company and handling more than 150
machine remotely.
• Installation of company standard Software’s in Desktop and laptops.
• Managing and troubleshooting Skype, Skype for Business.
• Installation and setup of Hardware Devices (Network Printers, Standalone Printers, Scanners,
Bar Code machines and all Wireless Access Devices).
• Maintaining and Updating Anti-Virus Software.
• Knowledge in OSI Layers.
• Configure and trouble shoot internal switch connectivity.
• Troubleshoot network connectivity issue.
• Troubleshooting desktop and laptop hardware issue.
• Managing all levels of user issues such as VP, AVP & Director.
• Maintaining the service logs of IT service management.
• Involved CCTV monitoring and analysis for the company complex
• Assembled the laptop and desktop Services
• Managed tagging, allocation and distribution the laptops & desktops to the users.
• Managed user domain accounts and maintenance.
• Installed and configured the machines and troubleshoot the application issues for the user
based on the service requests.
• Maintained the asset sheet of all IT equipment’s, Installation and setup of routers and switches.
LAN technologies, Switched, Cables and Bridges.
• Downloading the latest device drivers for the hardware and updating them on our FTP site
successfully
• Monitored and maintained performance of network Involved in all Server Maintenance and
monitoring
• Installing and managing printers at local and network level.
• Performed asset tagging of all network cables and devices. Installing and configured the printers
dotnet, Inlet and resolving the hardware issue Managed configuration of the Bar Code Printer
and troubleshooting the Bar Code Scanner

Personal Details:

Date of birth : 30-06-1999


Gender : Male

Marital Status : Single

Father's Name : Kaveri J

Nationality : Indian

Languages known : English, Tamil, Telugu & Kanada.

Permanent Address :2/121Marimanapalli(vill),Mallapadi(PO),Bargur(Tk)


Krishnagiri (Dt)

Current Address : Sri SNS PG 3, 20th L cross ,Ashwini layout,


Bangalore 560047

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