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    Chapter 14 Case With Friends Like This

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    The document discusses a manager dealing with conflict between two employees, Cathy and Morgan. Cathy has been criticizing the manager's leadership style to other employees. The manager needs to respond to complaints from employee Millie Norman about the management. The manager believes they have grounds for disciplinary action against Cathy. The human resources department can help analyze the situation and determine appropriate actions, as well as help the manager deal with uncooperative employees in the future.

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    Chapter 14 Case With Friends Like This

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    kinyuadavid000
    44 views4 pages
    The document discusses a manager dealing with conflict between two employees, Cathy and Morgan. Cathy has been criticizing the manager's leadership style to other employees. The manager needs to respond to complaints from employee Millie Norman about the management. The manager believes they have grounds for disciplinary action against Cathy. The human resources department can help analyze the situation and determine appropriate actions, as well as help the manager deal with uncooperative employees in the future.

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    The document discusses a manager dealing with conflict between two employees, Cathy and Morgan. Cathy has been criticizing the manager's leadership style to other employees. The manager needs to respond to complaints from employee Millie Norman about the management. The manager believes they have grounds for disciplinary action against Cathy. The human resources department can help analyze the situation and determine appropriate actions, as well as help the manager deal with uncooperative employees in the future.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    44 views4 pages

    Chapter 14 Case With Friends Like This

    Uploaded by

    kinyuadavid000
    The document discusses a manager dealing with conflict between two employees, Cathy and Morgan. Cathy has been criticizing the manager's leadership style to other employees. The manager needs to respond to complaints from employee Millie Norman about the management. The manager believes they have grounds for disciplinary action against Cathy. The human resources department can help analyze the situation and determine appropriate actions, as well as help the manager deal with uncooperative employees in the future.

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    © All Rights Reserved
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    Download as pdf or txt
    of 4

    Running Head: CHAPTER 14 CASE 1

    Chapter 14 Case: With Friends Like This

    Your Name Here

    Florida International University

    Dr. Ashley Troy

    HSA 4110

    Date

    This study source was downloaded by 100000857346848 from CourseHero.com on 11-17-2022 01:22:05 GMT -06:00

    https://www.coursehero.com/file/52741393/495745-Chapter-14-Case-With-Friends-Like-Thisdocx/
    CHAPTER 14 CASE 2

    Chapter 14 Case: With Friends Like This

    Managers have a role to play in ensuring they act as the source of unity within the

    organization. Disputes will always arise within the workplace, but there is a need to come up

    with ways to solve them without using emotions. Henceforth, it will become easier to ensure that

    the definite action does not create bad relations among the employees. There is a need for the

    manager to ensure that the employee’s opinions are valid and that the decisions therein are not

    based on hearsay.

    1. What should be your immediate response to Millie Norman? Why?

    The immediate response would be to ask Millie Norman how she feels about my

    management style. A clear understanding of her stand will help me understand if it is only Cathy,

    who is criticizing my leadership style, or there are others. Afterward, I can carry out a research

    survey aimed at understanding my leadership style. If Cathy argues that criticism is true, then it

    is evident that all the employees are not happy with my leadership style. Henceforth, it also

    becomes easier to determine whether there is any conflict within the workplace, especially

    between Cathy and Morgan.

    2. Do you believe you have the basis on which to proceed with disciplinary action against

    someone? Why or why not?

    I believe I have a basis to proceed with the disciplinary action because both the

    employees are within my department. As the head of the department, I have the power or right to

    dismiss the employees. I will play a pivotal role in determining the case, especially after finding

    out that it is the truth that Cathy does not like my management style. It would have been better if

    she came to my office personally rather than inciting the other employees.

    3. How can the HR department help you in your present concern?

    This study source was downloaded by 100000857346848 from CourseHero.com on 11-17-2022 01:22:05 GMT -06:00

    https://www.coursehero.com/file/52741393/495745-Chapter-14-Case-With-Friends-Like-Thisdocx/
    CHAPTER 14 CASE 3

    A clear explanation of the case to the human resource department is essential in

    determining how I deal with the case. The HR department will analyze the case closely and give

    direction regarding the best way to move forward. Also, the HR department can either choose to

    suspend or fire the employees, depending on how they analyze the case. It will help me in

    deciding how to work with uncooperative employees.

    Conclusion

    Conclusively, conflict in the workplace is inevitable. There is a need to come up with a

    different mechanism of dealing with this conflict, and all the responsible parties must be

    involved. Organizations must pay attention to such conflict, and motivation is important in

    explaining how the leaders handle their followers. The HR department acts as the neutral party

    when it comes to issues dealing with employees.

    This study source was downloaded by 100000857346848 from CourseHero.com on 11-17-2022 01:22:05 GMT -06:00

    https://www.coursehero.com/file/52741393/495745-Chapter-14-Case-With-Friends-Like-Thisdocx/
    CHAPTER 14 CASE 4

    References

    Liebler, J. G., & McConnell, C. R. (2017). Management principles for health professionals.

    Burlington, MA: Jones & Bartlett Learning.

    This study source was downloaded by 100000857346848 from CourseHero.com on 11-17-2022 01:22:05 GMT -06:00

    https://www.coursehero.com/file/52741393/495745-Chapter-14-Case-With-Friends-Like-Thisdocx/
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