Bank Officials to be contacted for redressal of complaints
Level 1
Branch Channel: You can meet the Branch Manager of the nearest branch in your city explaining the details
concerned and he/she will respond to you
Level 2
If the resolution provided at Level 1 does not meet your expectation, you can write to our Grievance Redressal
Officer or Nodal Officer as below
Sangeeta P
Head – Grievance Redressal
YES Bank Limited
YES Bank House,
Off Western Express Highway,
Santacruz East, Mumbai 400055
Email: [email protected]
Phone No: 022-50795173
List of area wise Nodal Officers are given below.
Level 3
If the resolution provided at Level 2 does not meet your expectation, you can write to our Principal Nodal
Officer as below
Mr. Vikas Bindal
Principal Nodal Officer
YES Bank Limited
YES Bank House,
Off Western Express Highway,
Santacruz East, Mumbai 400055
Email:
[email protected]Phone No: 022-50795174
We would like to inform all our customers that our Bank is covered under the Integrated Ombudsman
Scheme, 2021 of the Reserve Bank of India. Under this scheme, any grievance against the Bank, if not
addressed within 30 days, can be addressed to the centralised Banking Ombudsman.
Details of Integrated Ombudsman are available with the Branch Manager, Officer In charge of the Branch for
your perusal.
Version 39 December 26, 2023
Name and Address of Nodal Officers
Sr. Nodal Officer of YES
Area of Operation Centre Nodal Officer Contact Details
No. Bank
YES Bank Ltd
Unit No. G/3,102-103
Mr. Mustufa
Gujarat, Union "C.G. Centre”, C.G. Road, Ahmedabad -
Khajurwala /
Territories of Dadra and 380009
1 Ahmedabad
Nagar Haveli, Daman Tel No: 079 – 49023101,
Back-up: Mr. Sharad
and Diu Contact Centre: 1800 1200
Saraiya
E mail:
[email protected] /
[email protected] YES Bank Ltd
Ground Floor, Prestige Obelisk,
Mr. Jenish Shah / Municipal No. 3, Kasturba Road,
Bangalore - 560001
2 Karnataka Bengaluru
Back-up: Mr. Sanath Tel No: 080 - 49179910
Kumar P Contact Centre: 1800 1200
E mail:
[email protected] /
[email protected] YES Bank Ltd
Plot No 215, Ground Floor, Phase 1 M.P
Mr. Anand Pandey /
Nagar, Bhopal, Madhya Pradesh - 462011
3 Madhya Pradesh Bhopal Tel No: 0755 – 6612002
Back-up Mr. Sharad
Contact Centre: 1800 1200
Saraiya
Email:
[email protected] /
[email protected] YES Bank Ltd
Plot No. 31, Bapuji Nagar,
Mr. Tushar Roy /
Bhubaneswar, Orissa - 751009
4 Odisha Bhubaneswar Tel No: 0675 - 2255772
Back-up: Mr. Saswat
Contact Centre: 1800 1200
Jena
Email:
[email protected] /
[email protected] YES Bank Ltd
Mezzanine and First Floor,
Himachal Pradesh,
Ms. Sunaina Gupta / Plot No. 6, Basant Lok Complex, Opposite
Punjab, Union Territory
Priya Cinema, Vasant Vihar, New Delhi –
of Chandigarh and
5 Chandigarh Back-up: Mr. Syed 110057
Panchkula, Yamuna
Tasveer Hussain Tel. No.: 011-49433455
Nagar and Ambala
Andrabi Contact Centre: 1800 1200
Districts of Haryana.
E mail:
[email protected] [email protected] YES Bank Ltd
Ground Floor, No. 143/1, Uttamar Gandhi
Mr. Jenish Shah /
Tamil Nadu and Salai, Nungambakkam, Chennai - 600 034
6 Andaman and Nicobar Chennai (I) Tel No: 044 - 66765022
Back-up: Mr. Krishna
Islands Contact Centre: 1800 1200
Kumar S
E mail:
[email protected] /
[email protected] Version 39 December 26, 2023
Name and Address of Nodal Officers
Sr. Nodal Officer of YES
Area of Operation Centre Nodal Officer Contact Details
No. Bank
YES Bank Ltd
Ground Floor, No. 143/1,
Uttamar Gandhi Salai, Nungambakkam,
Mr. Jenish Shah /
Chennai
Tamil Nadu and
7 Chennai (II) Pin Code: 600 034
Puducherry Back-up: Mr. Krishna
Tel No: 044 - 66765022
Kumar S
Contact Centre: 1800 1200
E mail:
[email protected] /
[email protected] State of Uttarakhand
YES Bank Ltd
and seven districts of
Ground Floor, 56 Rajpur Road, Dehradun,
Western Uttar Pradesh
Mr. Anand Pandey / Uttrakhand
namely, Saharanpur,
Pin Code: 249201
8 Shamli (Prabudh Dehradun
Back-up: Mr. Proloy Tel No: 0135 - 2741504
Nagar), Muzaffarnagar,
Mukherjee Contact Centre: 1800 1200
Baghpat, Meerut, Bijnor
E mail:
[email protected] and Amroha (Jyotiba
/
[email protected] Phule Nagar)
YES Bank Ltd
Ground & First Floor,
Building No. – 115, Goyal Enclave,
Assam, Arunachal Mr. Tushar Roy /
G.S Road, Bhangagarh, Guwahati - 781 005
Pradesh, Manipur,
9 Guwahati Near Big Bazaar
Meghalaya, Mizoram, Back-up: Mr. Raktim
Tel No: 0361- 2464546
Nagaland and Tripura Barooah
Contact Centre: 1800 1200
Email:
[email protected] /
[email protected] YES Bank Ltd
Ground Floor, Agravanshi Plaza, Bearing
Mr. Jenish Shah / No 1-8-387, Huda Lane, Begumpet,
Andhra Pradesh and Secunderbad - 500003
10 Hyderabad Phone no : 040 42426900
Telangana Back-up: Mr. Manoj
Pohar Contact Centre: 1800 1200
E mail:
[email protected] /
[email protected] YES Bank Ltd
Ground Floor, Plot No: O-19A,
Mr. Taroon Shahani / Ashok Marg, Nr. Ahinsa Circle,
C-Scheme, Jaipur, Rajasthan - 302 001
11 Rajasthan Jaipur
Back-up: Mr. Sharad Tel No: 0141-4983758
Saraiya Contact Centre: 1800 1200
E mail:
[email protected] /
[email protected] Version 39 December 26, 2023
Name and Address of Nodal Officers
Sr. Nodal Officer of YES
Area of Operation Centre Nodal Officer Contact Details
No. Bank
YES Bank Ltd
Mezzanine and First Floor,
Plot No. 6, Basant Lok Complex, Opposite
Ms. Sunaina Gupta /
Priya Cinema, Vasant Vihar, New Delhi –
State of Jammu and
12 Jammu 110057
Kashmir Back-up: Mr. Bhuvan
Tel. No.: 011- 49433455
Gupta
Contact Centre: 1800 1200
E mail:
[email protected] /
[email protected] Uttar Pradesh
(excluding Districts of
YES Bank Ltd
Ghaziabad, Gautam
Mr. Anand Pandey / 14-113 Padam Tower, Civil Lines
Buddha Nagar,
Kanpur - 208 001
Saharanpur, Shamli
13 Kanpur Back-up: Tel No: 0512 - 6710138
(Prabudh Nagar),
Mr. Yogendra Kumar Contact Centre: 1800 1200
Muzaffarnagar,
Awasthi E mail:
[email protected] Baghpat, Meerut, Bijnor
/
[email protected] and Amroha (Jyotiba
Phule Nagar)
YES Bank Ltd
5th Floor, Technopolis Building,
Plot no. BP 4, Sector -V, Salt Lake City,
Bidhannagar, Dist. - North 24 Parganas,
Mr. Tushar Roy /
14 West Bengal and Sikkim Kolkata (I) Kolkata - 700091
Tel No: 033-40581300
Back-up: Mr. Pawan
Contact Centre: 1800 1200
Kumar Tejpaul
Email:
[email protected] /
[email protected] YES Bank Ltd
5th Floor, Technopolis Building,
Plot no. BP 4, Sector -V, Salt Lake City,
Mr. Tushar Roy / Bidhannagar, Dist - North 24 Parganas,
Kolkata
15 West Bengal and Sikkim Kolkata (II)
Back-up: Mr. Pawan Pin Code: 700091
Kumar Tejpaul Tel No: 033-40581300
Contact Centre: 1800 1200
Email:
[email protected] /
[email protected] Version 39 December 26, 2023
Name and Address of Nodal Officers
Sr. Nodal Officer of YES
Area of Operation Centre Nodal Officer Contact Details
No. Bank
YES Bank Ltd
YES Bank House,
Mr. Taroon Shahani / Off Western Express Highway,
Districts of Mumbai, Santacruz East, Mumbai - 400055
16 Mumbai Suburban and Mumbai (I) Tel No: 022-65077794
Back-up: Ms. Neeti
Thane Contact Centre: 1800 1200
Jain
Email:
[email protected] /
[email protected] YES Bank Ltd
YES Bank House,
Off Western Express Highway,
Goa and Maharashtra, Mr. Taroon Shahani /
Santacruz East, Mumbai 400055
(except the districts of
17 Mumbai (II) Tel No: 022-65077794
Mumbai, Mumbai Back-up: Ms. Neeti
Contact Centre: 1800 1200
Suburban and Thane) Jain
Email:
[email protected] /
[email protected] YES Bank Ltd
Mezzanine and First Floor,
North, North-West, Plot No. 6, Basant Lok Complex,
West, South-West, New Opposite Priya Cinema,
18 New Delhi (I) Ms. Sunaina Gupta
Delhi and South Vasant Vihar, New Delhi – 110057
districts of Delhi Tel. No.: 011-49433455
Contact Centre: 1800 1200
E mail:
[email protected] YES Bank Ltd
Haryana (except
Mezzanine and First Floor,
Panchkula, Yamuna
Plot No. 6, Basant Lok Complex,
Nagar and Ambala
Opposite Priya Cinema, Vasant Vihar,
19 Districts) and New Delhi (II) Ms. Sunaina Gupta
New Delhi – 110057
Ghaziabad and Gautam
Tel. No.: 011- 49433455
Budh Nagar districts of
Contact Centre: 1800 1200
Uttar Pradesh
E mail:
[email protected] YES Bank Ltd.
Ground & Mezzanine Floor,
Unit No 201, 2nd Floor, Rajendra Ram
Mr. Tushar Roy / Plaza, Plot No: 875, Holding No: 373,
Circle No: 6, Exhibition Road,
20 Bihar Patna
Back-up: Mr. Amit Patna - 800 001
Kumar Roy Tel No: 0612 – 3009003/ 02
Contact Centre: 1800 1200
Email:
[email protected] /
[email protected] Version 39 December 26, 2023
Name and Address of Nodal Officers
Sr. Nodal Officer of YES
Area of Operation Centre Nodal Officer Contact Details
No. Bank
YES Bank Ltd
Crosswindz, 41, Court Road, Ranchi,
Mr. Tushar Roy /
Jharkhand - 834001
21 Jharkhand Ranchi Tel No: 0651 – 2212711 / 13
Back-up: Mr. Anand
Contact Centre: 1800 1200
Kumar
Email:
[email protected] /
[email protected] YES Bank Ltd
Ground and 1st Floor, Golchha Chambers,
Mr. Anand Pandey / Near Holy Heart School, Civil Lines,
Raipur, Chhattisgarh - 492001
22 Chhattisgarh Raipur
Back-up: Mr. Minshu Tel No: 0771-4210202
Batra Contact Centre: 1800 1200
Email:
[email protected] /
[email protected] YES Bank Ltd
Mezzanine and First Floor, Plot No. 6,
Basant Lok Complex, Opposite Priya
23 Shimla Shimla Ms. Sunaina Gupta Cinema, Vasant Vihar, New Delhi – 110057
Tel. No.: 011- 49433455
Contact Centre: 1800 1200
E mail:
[email protected] YES Bank Ltd
Ground Floor, No. 37, Thycaud Village,
Kerala, Union Territory
Mr. Jenish Shah / Opp. Tagore Theatre, Vazhuthacaud,
of Lakshadweep and
Thiruvananth Thiruvananthapuram - 695014
24 Union Territory of
apuram Back-up: Vaenitia Tel No: 0471-4021301
Puducherry (only Mahe
Haridas Contact Centre: 1800 1200
Region)
E mail:
[email protected] /
[email protected] Version 39 December 26, 2023
