19 Essentials

for Highly Productive Telehealth Programs

From Millions of Telemedicine Visits

The Ultimate Telehealth Program Playbook

for a Hybrid Care, Post Pandemic World

Matt McBride
CEO & Co-Founder of Mend

Mend © Copyright 2022. All Rights Reserved.

 Table Of Contents

Foreword 3

Why is Telehealth & Patient Engagement So Important? 4

COVID-19 Telehealth Impact Study 5

6
What Do Your Customers Want?
7 - 31
Running a Highly Productive Telehealth Program

Essential 01 - Set Clear Goals 8

Essential 02 – Develop a Telehealth Clinical Protocol 9
Essential 03 – Answer Key Operational Questions 10
Essential 04 – Other Operational Considerations 11
Essential 05 – Legal Considerations 12
Essential 06 – Technology & IT 13
Essential 07 – Scheduling Script 14
Essential 08 – Provider Physical Space 15
Essential 09 – New Telehealth SOPs 16
Essential 10 – Billing Basics 17
Essential 11 – Telehealth Visit Workflow 19
Essential 12 – Tips to Help More Patients 23
Essential 13 – Reachable vs. Unreachable 25
Essential 14 – Staff Can Stay in the HER/PMS 26
Essential 15 – Provider Stays in Patient’s Chart (PiP) 27
Essential 16 – Dashboard Available in Video Visit 28
Essential 17 – Nudge Patient or Easily Add Third Parties 29
Essential 18 – Dialer: Patient, Scribes & Translators 30

Essential 19 – Enhanced Virtual Waiting Room Patient Experience 31

One Partner. One Integration. One Experience 32

Mend Patient Journey 33

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 3

Foreword
We greatly appreciate getting the opportunity to share knowledge we
have learned over the many years helping organizations build highly
productive Telehealth programs. Our team is passionate about helping
you help more people.

We have intentionally tried to keep the content short and to the point.
We welcome any comments or questions.

You can reach me anytime via email, [email protected]. Please enjoy!

Thank you,

Matt McBride
Mend CEO & Co-Founder
[email protected]

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 4

Why is Telehealth &

Patient Engagement So
Important?
Hybrid care is the future of healthcare. Other industries are adopting digital
experiences, value based care models will need it, and consumers want to interact
with providers and healthcare organizations digitally. Your organization will benefit
in numerous ways and all stakeholders can win with increased access to care that
technology facilitates.

Stakeholder Value Propositions

Patients Clinicians
→ Transportation → Continuity of care
→ Convenience → Improve outcomes
→ Increased access to care → Increase chronic care
→ Rural access to specialists → Monetize frequent care
→ Contain contagious disease → Coordinate care between
providers

C-Suite
→ New revenue → Community outreach goals
→ Fulfill quality measures → Expand patient base through
→ Improve efficiency access and referrals
→ Improve patient retention and → Increase data-driven care
loyalty → Increase innovation
→ Reduce no-shows or
cancellations

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COVID-19 Telehealth
Impact Study
The Healthcare Coalition is composed of numerous healthcare organizations including
Mayo Clinic, MITRE Corporation, Change Healthcare, Inc., the American Medical
Association, the American Telemedicine Association, the Digital Medicine Society,
Massachusetts Health Quality Partners, and MassChallenge. It’s primary mission is to
study the impact of telehealth during the pandemic and share data with the public.

Here are some important highlights from the study:

→ 73% of patients will continue to use telehealth

services in the future.

→ 83% of patients believed the quality of the patient-

physician communication was good.

→ 79% of patients were very satisfied with the care

received during their last telehealth visit.

→ 68% of physicians told researchers they were

personally motivated to increase the use of telehealth
in their practice

→ 73% of physicians used telehealth for chronic disease

mngt., 64% med. mngt., 60% care coordination, 53%
preventive care, 48% hospital or emergency follow up

→ 41% of patients would have chosen telehealth over an

in-person appointment for their last visit, even if both
required a copay.

It’s clear that the collective consciousness has experienced telemedicine and other
forms of digital healthcare and the demand is only going to increase as time goes on.

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What Do Your Customers

Want?
Cleveland Clinic published a study in the Journal of Medical Internet Research with the
objective to, “comprehensively consider patient experience, including relationship-
centered care measures, to assess patient satisfaction during virtual visits.”

The following are key results from the study:

91% 95%
virtual visit made it easy said they felt
to get the care they comfortable with the
needed technology

82% 93%
virtual visit was as good virtual visit clinician was
as an in-person visit by a interested in them as a
clinician person

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Running a Highly Productive

Telehealth Program

In this section we will cover key operational lessons learned from

millions of virtual visits. Our goal is always to help you help as many
people as possible.

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ESSENTIAL NO. 1

Set Clear Goals

This sounds commonsensical, but it can be overlooked or not properly aligned within an
organization. The organization needs to clearly define the problem to solve, goals to
accomplish, and data measures to track success. This information cannot only reside
with leadership. Every member of the team involved in your digital transformation
should clearly understand the problem, goals, and measures in place.

Here are common goals that we partner with our customers to solve:

→ Maximize productivity
▪ Reduce no-shows, cancels
▪ Improve compliance & cancellations
▪ Load balance providers across locations
→ Rapidly expand service market
▪ Increase referral sources
→ Expand business hours
→ Eliminate free work
→ Attract and retain providers with remote work
→ Increase patient & provider satisfaction
→ Reduce staff technical support burden
→ Reduce overhead

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ESSENTIAL NO. 2

Develop a Telehealth
Clinical Protocol
Virtual visits may not be appropriate in certain situations. Your state may require a
frequency of in-person care if virtual visits are being offered. Clearly define your clinical
protocols for providers and staff to follow.

Here are common, high-level protocols from our experience:

Problem Encounters
→ High no-show rate visit types
→ Points in care where
compliance drops
→ Infectious disease concerns
→ Transportation & other barriers
to care

Types of Visits
→ Medication management
→ Follow-up visits
→ Lab results
→ Chronic care management
→ Therapy
→ Pre- & Post-op care
→ Group education & wellness
→ Low-acuity care
→ Clinical trials

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ESSENTIAL NO. 3

Answer Key Operational

Questions
Telemedicine is not a video conference or FaceTime call. Telemedicine should be a
piece of your digital health strategy. If Telemedicine is just a video conference, here are
some of the problems that will occur within your organization:

→ Links to connect to encounters end up being managed and sent manually by staff
and/or providers.
→ Links end up being shared across patients and if someone joins early, that is a poor
experience and a potential HIPAA concern.
→ Consents, clinical assessments, and other paperwork become a manual process to
collect.
→ Copay and payment collection issues can arise.
→ Staff and providers become technical support representatives.

At a high level, you need to think through the entire patient journey and how you will
operationalize a hybrid care strategy across the organization.

How will responsibilities

Which staff will be involved and staff roles be aligned? Will you schedule telehealth
in the telehealth program consults throughout clinic hours,
and who will have input into during a particular time, or after-
decisions? hours?

Will all providers deliver

What needs to change in terms telehealth services or just some? How will clinical protocols
of documentation during How does the schedule need to be implemented so that the
encounters (patient self-reported change and do providers have correct appointments get
vitals, billing modifiers, place of different preferences? routed to telehealth?
service, etc.)

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ESSENTIAL NO. 4

Other Operational
Considerations
If you imagine every step and process that takes place for an in-person encounter, this
will help you identify every operational consideration for a hybrid care delivery model.

Here are more operational question examples to think through:

→ How do patients first hear about telehealth?

 Triage & prescribe based on clinical protocol
 Marketing efforts
→ Staff scripts for setting requirements & expectations of
telehealth encounters
→ Scheduling, documentation, and billing continue in the
EHR/PMS
→ Are telehealth appointment types setup on the schedule?
→ How do patients register for telehealth?
 Mend self-scheduling, staff scheduling, or other
→ Integration for Automation - Mend to integrate with EHR
→ What reimbursement model makes most sense for your
practice (e.g., bill insurance, flat fee for patient, or both)?
→ Who will keep track of developing reimbursement
policies? (https://www.cchpca.org/)
→ Are the appropriate codes available in the EHR system?
→ Do the care team members know what documentation is
required for telehealth billing?

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ESSENTIAL NO. 5

Legal Considerations
Healthcare is highly regulated. Here are some important learnings to help you navigate
the regulatory and compliance landscape:

PAYER CONTRACTS
Make sure all payer contracts reimburse for telehealth at equivalent rates.
Regardless of the telemedicine laws in your state, payer contracts are where you
can control your hybrid care destiny. In most states, payment parity laws do not
have teeth and allow payers the flexibility to dictate terms via contracts.

In our experience, prior to the pandemic, we saw many customers work with their
payer representatives to secure equivalent reimbursement rates even in states
with terrible telemedicine laws. We’ve even seen customers pioneer changes in
state laws that limited access to care.

STATE LAWS
The Center for Connected Health Policy (CCHP) is the best resource for
reviewing and tracking all regulatory matters at a federal and state level. CCHP
summarizes all of the regulations and provides hyperlinks to the statutes for
further analysis. In addition to CCHP, legal counsel that specializes in telemedicine
can help navigate the regulatory landscape.

HIPAA & CONSENTS

The Public Health Emergency (PHE) has allowed many providers to connect with
patients via non-compliant tools like FaceTime and WhatsApp. These
conveniences are unlikely to last beyond the PHE. Now is the time to partner with
an organization like Mend that is HIPAA and HITECH compliant with SOC 2, Type 2
certification.

Video conferencing tools will collect terms and conditions that protect their
organization, not yours. A hybrid healthcare model with end-to-end patient
engagement needs several consents, as a best practice. Mend will provide you
with consents you can use or modify for telehealth, email, SMS, payment, and
more. These are not Mend consents. These can be modified per your legal
counsel and become your digital health consents with your patients.

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ESSENTIAL NO. 6

Technology & IT

Providers
If a provider has connection issues, unlike poor patient connectivity, it
can affect every visit. Provider connectivity needs to be reviewed,
tested, and monitored. Mend has a Provider Success Team that will
test and verify Internet and equipment used by providers.

Technical Support
Are your staff and providers going to have to do technical support
in addition to their clinical work? Some patients, staff, or providers
may need technical assistance. Mend provides instant support
within 15-20 seconds to staff, providers, and patients.

Security & Compliance

The time is now to move to a vendor partner that is compliant and
secure. Patients care about their privacy. Mend is HIPAA compliant
and SOC 2, Type 2 certified. Mend is also HITECH Act, E-Sign Act,
COPPA, ADA WCAG 2.0, PCI, CAN-SPAM, TCPA, & 42 CFR Part 2
compliant.

Connectivity
You should plan to use existing equipment and Internet
connections. Slight firewall modifications may be required to allow
for encrypted audio/video connections. The Mend
implementation team will test your network, end-to-end and
identify any optimizations.

Mend can also provide connectivity reporting at the user level to

identify providers or patients with poor connections. Mend also
provides organization connectivity averages and Mend averages
to benchmark against.

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ESSENTIAL NO. 7

Scheduling Script
Whether staff is scheduling an appointment or you allow for online patient scheduling,
this is a very important touch point to set expectations, so that the patient has a great
virtual experience. Connectivity is still a challenge for some patients and this is your
opportunity to be proactive. If a patient is not well prepared, everyone loses. Perhaps
the encounter doesn’t happen and care is not delivered. Additionally, there is an
opportunity cost if a booked slot does not happen and then gets rescheduled into a
future slot. That single encounter consumed two slots of capacity for care to be
delivered.
The following is a checklist that your staff can use on your website, email, or flyer to
prepare patients for a virtual visit.

Collect EMAIL and/or mobile for reminders and links.

Confirm that they have a device with a camera & mic.

Confirm access to a strong Internet connection.

Recommend a quiet location

Set expectations

Telehealth consent collected at time of first visit

Click receive email/SMS with a secure link, enter DOB, & enter waiting
room with educational content

You will meet with front-desk, nurse, provider, and then checkout
 (Modify as needed depending on your actual workflow)

Relay tips for a successful visit

Strong Internet
Restart device and/or close all other apps or programs prior to visit
Headsets recommended for best audio and to reduce echo
Plug-in device to avoid running out of power

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ESSENTIAL NO. 8

Provider’s Physical Space

Providers can be located anywhere to see patients. The patient must be physically
located in the state where the provider is licensed. A provider’s physical space must be
HIPAA compliant. Here are some tips and considerations for providers:

Device with camera and microphone

Strong, reliable Internet connection
Wired or WiFi is best

Test firewall, antivirus, and device capabilities

with Mend Provider Success Team
Quiet, private room with a door & no windows
Quality lighting & a professional background
Headsets & headphones can reduce echo
External speakers could get picked up by your
microphone

Run a few tests before seeing patients/clients

for the first time
Everyone should know how to access Mend
instant technical support
Have a backup device with Internet access
Solve for disruptions in power, Internet, or
equipment

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ESSENTIAL NO. 9

New Telehealth SOPs

We’ve covered a lot of operational areas to think about. The following are other
telemedicine Standard Operating Procedures (SOPs) to document for your organization:

Verification of Patient not in a Provider’s homes Patient telehealth

patient identity secure location should be HIPAA consent on file
(Okay under HIPAA) compliant

Staff and Provider camera should Patient is driving or Respect patients’

provider attire be on and looking at doing something requests for in-person
camera to engage with unsafe care whenever feasible
patient

Scribes & Medical board Emergencies

translators may require in-
The Mend dialer can easily person
allow providers to dial-in encounters
third-parties to video
(Annually or under other
sessions
circumstances/)

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ESSENTIAL NO. 10

Billing Basics
The Center for Connected Health Policy is a great billing resource. We recommend
visiting their website and joining their mailing address to receive updates. Here is a basic
overview of telehealth billing:

Originating site Type of providers

Q3014 is the code for facilities hosting
the patient. If a patient is at home, no → Physicians
facility fee is billed. → Nurse practitioners (NPs)
→ Physician assistants (PAs)
Place of service → Nurse-midwives
→ Clinical nurse specialists (CNSs)
POS 02 (telehealth)
→ Certified registered nurse anesthetists
→ Clinical psychologists (CPs) and
Modality clinical social workers (CSWs)
Live video, phone, or asynchronous → Registered dietitians or nutrition
professionals
Services
→ Patient co-pays can be collected.
→ Approximately 240 different codes
available for reimbursement if provided via
telehealth.

Modifiers
→ G0 - Telehealth services
→ GT - Critical Access Hospitals
→ GY & GQ are less common
→ FQ - Real-time audio-only
→ FR - Supervising practitioner

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Mend is an enterprise patient engagement platform that offers
easy patient intake & communications, custom in-office and virtual
care workflows, and seamless telehealth - optimized with AI.

Mend has many other resources available that you may enjoy
including other eBooks, White Papers, Webinars, and More

To Visit Our Resource Center, Click Here

 19

ESSENTIAL NO. 11

Telehealth Visit Workflow

Robust software platforms, like Mend, can provide a number of different workflow
options that you may have never considered before. With partners, like Mend, you are
not limited to one type of workflow. Here is a workflow that customers use to replicate
an in-office flow for virtual appointments:

Visit is scheduled by staff, patient, or integration

Mend handles appointment reminders, video links, digital forms, consents,

and technical support

Patient clicks link at time of visit, inputs DOB, and then enters the Enhanced
Virtual Waiting Room experience

a. We have vast amounts of educational content already available

b. We encourage customers to upload their own video content as well

Staff can join the visit to handle check-in, set expectations for wait times,
collect co-pays, etc.

Utilizing queue and/or transfer capabilities

Virtual visit set to Ready for Provider and providers can join from
anywhere when ready

Visit set to Ready for Checkout and staff can join again to provide
documents, set follow up visits, collect final payment, etc.

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Mend Telehealth Workflow

Options

Mend has every virtual workflow option to support your needs today and in the future
as your business grows and evolves. In fact, you can utilize more than one workflow,
and most workflows are customizable. Mend currently supports the following
telemedicine workflows:

Visit
Transfers

On-demand Kiosk Mode

Queues

Waiting Room Adding Third

Links Parties

Scheduled & Group Visits &

Ad-hoc Visits Scheduling

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Mend Telehealth Included

Features
An enterprise, yet affordable, software platform like Mend is going to have every feature
you need or want to support your highly productive Telehealth program long-term.

Unlimited appointments driven Unlimited automated patient text Video recording

by appointment types messages and email telehealth
appointments reminders Patient screenshot capture
Unlimited staff licenses
Fully available implementations Picture-in-picture during video
Timestamp & history for all and CSM teams
telehealth calls
Multiple staff attendees Easy patient rescheduling & Teams, Zoom, and WebEx group
cancel capabilities visit integrations
Chat during video
Video connection metrics Advanced reporting
File sharing and data
Admin controls
Consent agreements
Canvas mode to draw and type Real-time access to 's resource
Automated telehealth visit library and pre-recorded trainings
Custom iFrame waiting page
notifications and reminders for
100% API coverage
Screen sharing patients

Custom branding 8 languages supported via

notifications & portal
HD video
Staff and provider training
No software downloads
Customizable desktop alerts for
Easily transfer video visits providers and staff

Signed Business Associates

On-demand queues / ad-hoc video
visits by text or email Agreement (BAA) for HIPAA
compliance

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Operational Ease of Use &

Best Practices

Selecting the right software partner with the right feature set can be challenging. This
section is not meant to be an advertisement for Mend, but these are features that
will make a big difference in the patient and provider experience while helping you to
run an extremely productive Telemedicine program.

As you evaluate your current vendor or look for new vendors, the problems and
solutions we’re going to address below have made significant impacts for large and
small healthcare organizations.

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ESSENTIAL NO. 12

Tips to Help More Patients

On-demand
Virtual walk-ins (on-demand queues) can fill openings, cancels, or no-shows
in the schedule. It might also allow you to add urgent care visits to your
practice, attracting more new patients.

The Nudge
Staff or Providers should connect to every scheduled encounter.
→ Mend sends nudge automatically via text & email whenever a provider or staff member joins a visit
→ Mend Dialer can be used to call the patient to nudge them to connect via the secure video link
→ Custom text message nudges can be sent from within Mend anytime

Phone Call Reminders

Telehealth phone call reminders have moved virtual no-shows rates from 50%
to 90% in populations that don’t check text and email often. Voice call reminders
are made automatically to mobile or landline phone lines.

Kiosks
Mend telehealth kiosks can help you load balance across locations or allow you
to serve patients without the proper technology. Exam rooms with computers
can be used in busy locations to bring in remote providers from less busy
markets.

Kiosks are a great option for patients that don’t have access to technology or
need help with the technology. Having those patients physically come in can still
allow you to access providers from anywhere.

Kiosks could also facilitate referral partnerships with other providers or

organizations that have patients in need of care.

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Mend Telehealth Bandwidth

Comparison
Connectivity is always going to be a high priority. It is important that you have a partner
that can work on low bandwidth connections with audio fallback capabilities. However,
connectivity will never be perfect, no matter what platform you choose.

Mend is agnostic to the type of video technology you want to use. Mend has 100%
Web-based video for single or group appointments. However, Mend also integrates
with Zoom, WebEx, and Microsoft Teams to facilitate visits if that is better suited for your
patient panel. Enterprise vendors like Mend can support you and customize workflow
options to meet almost every need.

Mend offers 74%

Kbs Down

bandwidth reduction over

→ Doxy z
→ Doximity
→ Google Meets
Kbs Up

Mend offers 48%

bandwidth reduction z
over Zoom

*Results based on 2021 Mend internal research with default options selected on all platforms.

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ESSENTIAL NO. 13

Reachable vs. Unreachable

Has your organization been diligent about collecting email and mobile numbers? It’s
becoming harder to reach people by phone and it’s expensive to have staff make phone
calls and play phone tag with patients.

Collect phone AND email addresses from ALL patients. If

a patient tells you that they don’t have an email address,
ask them how they login to Facebook

Collect and confirm email and phone numbers for ALL

appointments going forward

85-96% of your phone numbers on file will be mobile

numbers, even in less tech savvy populations

Email is important for redundancy to maximize

productivity and ease-of-use if patients want to use their
PC or laptop to complete forms, make payments, attend
a video visit, etc.

Mend Success teams will monitor your contact profile health and provide reporting on
patients that are unreachable. While this was a bigger issue in the past, we still see 2% of
visits that fall victim to unreachable patients. Depending on the scale of your operation,
2% can mean helping many more people.

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ESSENTIAL NO. 14

Staff Can Stay in the

EHR/PMS

Staff workflow is important and your staff are likely going to want to stay in the master
schedule or EHR for the majority of their work time. Platforms like Mend focus on user
experience to create better single screen experiences. Mend Desktop Notifications alert
staff on key activities whether they are logged in or not so they don’t miss a virtual
interaction.

Patient Online for Scheduled Visit

Patient Online for On Demand Visit

New Form Completed

New Pending Request

Works Whether Logged In or Out of Mend

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ESSENTIAL NO. 15

Provider Stays in Patient’s

Chart (PiP)

Providers typically want to stay in the patient's chart to review notes, labs, chart, etc.
Picture-in-Picture (PiP) allows for the patient video to float on top of all other
applications, creating a better single screen experience. The provider can move the
patient video stream anywhere on screen and resize to meet workflow needs.

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ESSENTIAL NO. 16

Dashboard Available in
Video Visit

Patient engagement platforms like Mend might have different interactions with your
patient around scheduling, forms, payments, and more. While in a video visit with a
patient, providers, and staff have access to all Dashboards within a single screen. When
important information is needed for reference within Mend, it’s at the user’s fingertips.

Access the Patient Dashboard for history,

forms, and more

Provider Dashboard is more efficient for

back-to-back visits to see if the next
patient is online or jump immediately into
that encounter

Nudge a patient not online yet or send a

message to someone waiting that you’ll be
there shortly via text message

Assign and open forms to complete

automatically on patient’s device for any
in-session paperwork

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ESSENTIAL NO. 17

Nudge Patient or Easily Add

Third Parties

Nudging a patient to join can lead to better productivity and providers and staff will also
need a way to bring other resources into a video visit with a patient. Inviting users with
secure links can be helpful in the following situations:

Message/nudge the patient to

connect

Invite parents, guardians, scribes,

translators, ASL, spouses, other
providers, etc. without a need for DOB
verification

Search users or invite anyone with an

email or mobile number

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ESSENTIAL NO. 18

Dialer: Patients, Scribes, &

Translators

Having an outbound dialer that masks the provider's number with a built-in speed dial
can also be used to nudge patients to join or get important resources connected to an
encounter efficiently. It can also serve as an audio backup to finish a visit with
connectivity issues.

Dial in any phone number (Speed dial can be Patient phone is on speed dial
customized for each organization to have quick by default as a backup or
access to important resources for a visit) nudge

Parents, spouses, or other

Scribes third-parties

Can be used as a backup for

Translators
connectivity issues

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ESSENTIAL NO. 19

Enhanced Virtual Waiting

Room Patient Experience

The average patient wait time across Mend for 2021 was about 14 minutes. In 2021 Mend
had a total of about 18 years of patient wait time. We saw an opportunity to educate,
inform, and entertain patients that dramatically increases patient satisfaction. Mend is
the only 5-star telemedicine experience on the planet. How do you want your patients
to spend their time while they’re waiting?

The only 5-star telemedicine Netflix style wait experience

experience on the planet with education content

23% increase in patient Add your own custom

satisfaction organizational videos

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One Partner. One

Integration. One Experience.

Purchasing point-based solutions is more expensive, time consuming, and disjointed.

They don’t work well together, which frustrates patients, staff, and providers. Invest in a
complete patient engagement platform that can grow with your organization's needs. A
complete, fully integrated solution will produce more automation & save you on
software, integration, and other fees over the long-term.

Here are some of

the tools Mend
offers across all Appointment Payment Patient
appointment Reminders and Capture Scheduling
Notifications
types whether
the visit is in- Smart text, phone Digital payment Patient scheduling,
person, virtual, and email reminders capabilities cancellation, or
and notifications reschedule capabilities
phone, or home.

AI Patient HIPAA Compliant

Digital Intake Messaging
Attendance Telemedicine with the
. Forms
Predictor Enhanced Virtual
Waiting Room
Fully automated AI, Complete SMS and
No downloads required Patient intake forms
patient engagement, Email messaging
from any device
reschedules, and
cancellations

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Mend Patient Journey

Comprehensive patient engagement platforms allow you to cover the entire patient
journey, digitally, whether it’s in-person or virtual. From scheduling to follow ups post-
visit, here is what a patient journey can look like on an affordable enterprise platform like
Mend:

NEW
FEATURE

Virtually Walk-
In with our
Schedule Patient Self- Appointment Appointment Waiting Room
Patients Scheduling Confirmation Reminders Links

Before
Visit

During
Visit

Book Follow Up Video Visits Video Content AI-Powered Payment Complete Pre-Visit
in Virtual Vitals Outstanding Forms Check-In
Waiting Room Balance
2022 2022
2022

After
Visit

Feedback and Post Visit Payment Forms

Reviews Surveys

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Thank you
We’re extremely grateful that you took the time to
download and review our ebook. We hope you found
the information valuable. If you have any questions or
comments, please don’t hesitate to reach out to me
anytime.

Thanks,

Matt McBride, MBA

CEO & Co-Founder
[email protected]
www.mend.com

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