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SAP SD Processes

The document outlines 13 common business processes including lead generation to customer, idea to product launch, complaint resolution, and subscription management. It describes the key activities involved in each process and shows the diversity of customer-focused workflows.

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cebob20291
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22 views1 page

SAP SD Processes

The document outlines 13 common business processes including lead generation to customer, idea to product launch, complaint resolution, and subscription management. It describes the key activities involved in each process and shows the diversity of customer-focused workflows.

Uploaded by

cebob20291
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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4.

Lead-to-Customer (L2C): This process involves capturing and converting


leads into paying customers. It includes activities such as lead generation,
qualification, nurturing, and closing deals.
5. Customer Support-to-Resolution (S2R): This process focuses on addressing
customer issues and inquiries efficiently. It includes activities such as ticket
creation, troubleshooting, resolution, and customer feedback.
6. Idea-to-Launch (I2L): This process covers the lifecycle of product or service
development, from generating innovative ideas to launching a market-ready
product. It includes ideation, concept development, prototyping, testing, and
product launch.
7. Complaint-to-Resolution (C2R): Similar to customer support, this process
specifically deals with handling customer complaints. It involves complaint
registration, investigation, resolution, and feedback.
8. Employee Recruitment-to-Onboarding (R2O): This process involves the
entire employee lifecycle, starting from the recruitment phase to the
onboarding of new hires. It includes activities such as job posting, candidate
selection, interviews, and orientation.
9. Project Initiation-to-Delivery (PID): This process encompasses the entire
project management lifecycle, from project initiation and planning to
execution and final delivery. It includes project kick-off, planning, execution,
monitoring, and project closure.
10. Inquiry-to-Quote (I2Q): This process involves handling customer inquiries
and providing them with quotes for products or services. It includes inquiry
management, quotation generation, and sending quotes to customers.
11. Trouble-to-Resolution (T2R): This process is commonly found in technical
support or maintenance services, focusing on addressing and resolving issues
or troubles reported by customers.
12. Event Registration-to-Attendance (ER2A): This process involves managing
the end-to-end lifecycle of events, from registration and ticketing to actual
attendance tracking. It includes event planning, registration, promotion, and
attendee management.
13. Subscription-to-Renewal (S2R): This process deals with managing
subscription-based services, from the initial subscription to the renewal phase.
It includes subscription sign-up, usage tracking, and renewal reminders.

These processes cover various aspects of customer interactions and business


operations, showcasing the diversity of customer-focused workflows.

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