II PU Business Studies Passing Package
II PU Business Studies Passing Package
II PU Business Studies Passing Package
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3. Give an example for top level/middle level/supervisory level management.
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(a) Planning (b) Staffing (c) Cooperating (d) Controlling ►(c) Cooperating
5. Management is
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(a) An art (b) a science (c) both art and science (d) neither ►(c) both art and science
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6. The following is not an objective of management
(a) earning of profits (b) growth of the organization (c) providing employment (d) policy making ►(d) policy making
7. Policy formulation is the function of (a) Top level management (b) Middle level management (c) Operational management
(d) All of the above ►(a) Top level management
8. Coordination is (a) Function of management (b) The essence of management (c) An objective of management (d) None of
the above ► (b) The essence of management
9. Who is known as the Father of General Management? ►Henry Fayol.
10. Name any one new technique of Management developed on the basis of Principles of Management. ►Method Study,
11. Who is called the Father of Scientific Management? ►F.W Taylor
12. Who advocated separation of planning and execution functions in any organization? ►F.W Taylor.
13. What is Standardization according to Taylor?
► Standardisation refers to the process of setting standards for every business activity.
14. What is the aim of simplification according to Taylor?
►Simplification aims at eliminating unnecessary diversity of products.
15. How Simplification differs from Standardization according to Taylor?
►Simplification aims at eliminating superfluous varieties, sizes and dimensions while standardisation implies devising new
varieties instead of the existing once.
16. Who strongly advocated Piece Wage System? ►F.W Taylor.
17. What is the objective of Method Study according to Taylor?
►The objective to method study is to find out one best way of doing the job.
18. State the number of principles of management propounded by Henri Fayol. ► 14.
19. Which management principle of Fayol advocates that there should be only one boss for every individual employee?
►Unity of command
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Ans: Planning is deciding in advance what to do and how to do. It is one of the basic managerial functions
29. Which function of management involves decision making? Ans: Planning
30. State the first step in Planning Process. Ans: Setting Objectives.
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31.What is Single Use Plan?
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It was developed for a one-time project or event that has one specific objective.
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32.What is Standing Plan?
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A standing plan is used for activities that occur regularly over a period of time. It includes policies, procedures, methods rules.
33. Give an example for Single Use Plan. Ans: programmes, budgets, projects,
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34. Give an example for Standing Plan. Ans: objectives, policies,
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35. Give an example for a plan which is neither single nor standing plan. Ans: Strategy
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36.State the meaning of ‘Rule’.
Ans: Rules are the prescribed guidelines for conducting an action.
37. What is a ‘Budget’?
A budget is a plan as a statement of expected results expressed in numerical terms’
38. Which of the following statement is not correct with regard to planning?
(a) It is a mental exercise (b) It provides direction for the future actions (c) It is end function in the process of management (d)
It involves setting objectives and developing courses of actions
► (c) It is end function in the process of management
39. Which of the following is not the feature of the planning?
(a) It focuses on achieving objectives (b) It involves identification and division of work (c) It is the primary function of the
management (d) It is a pervasive function
► (b) It involves identification and division of work
40. Which of the following is an example for the single use plan?
(a) Policy (b) Procedure (c) Budget (d) Method ► (c) Budget
41. Which management function translates the plans into action? Ans: Organising.
42. What is Organisation Structure?
Ans: The organisation structure can be defined as the framework within which managerial and operating tasks are performed.
It specifies the relationships between people, work and resources in an organisation.
43. Which type of organisation structure is suitable for enterprises having large variety of products?
Ans: Divisional Structure
44. What is Delegation?
Delegation refers to the downward transfer of authority from a superior to a subordinate.
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61. What is meant by Interview in Selection Process?
Interview is a formal, in-depth conversation conducted to evaluate the applicant’s suitability for the job.
62. What is Training?
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Training is an act of increasing the knowledge and technical skills of an employee for doing a particular job efficiently.
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63. What is the meaning of ‘Development’ in Staffing Process?
Development is the preparation of employees to meet future needs.
64. Name on-the-job training method given to plumbers, electricians or iron workers Ans: Apprenticeship Programmes.
65. State the off-the-job training method given to employees before handling sophisticated machinery and equipment.
Ans: Vestibule Training.
66. Which one of the following is not a function of staffing
(a) Recruitment (b) Training (c) Compensation (d) Directing ► (d) Directing
67. Which one of the following is an internal source of recruitment
(a)Transfer (b) Employment exchange (c)Advertisement (d) Campus recruitment ► (a)Transfer
68. Promotion of employees results in (c) Increase in job satisfaction (d) All of the above
(a) Increase in pay (b) Increase in responsibility ► (d) All of the above
69. Which of the following is On–the-Job method of training?
(a) Case study (b) Coaching (c) Vestibule Training (d) Computer modelling ► (b) Coaching
70. What is Directing?
Directing refers to giving instructions, guidance and motivation to the staff in an organization to work efficiently in order to
achieve organizational goals.
71. State any one element of Directing. Ans: 1. Supervision 2.Motivation
72. What is a ‘Motive’?
A motive is and inner state that energises, activates and directs behaviour towards goals.
73. State any one assumption of Maslow’s Hierarchical Theory of Needs.
a. People’s behaviour is based on their needs. Satisfaction of such needs influences their behaviour.
74. State any one Leadership style. Ans: Autocratic Leader.
75. State any one pattern of formal communication. Ans: 1.Chian Pattern. 2. Wheel Pattern
76. Name any one type of Grapevine network. Ans: 1. Single Stand Network 2. Gossip Network
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89. Controlling function of an organisation is (a) Forward looking (b) Backward looking (c) Forward as well as backward
looking(d) None of the above ► (b) Backward looking
90. Management audit is a technique to keep a check on the performance of
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► (b) Management of the company
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(a) Company (b) Management of the company (c) Shareholders (d) Customers
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91. Budgetary control requires the preparation of (a) Training schedule (b) Budgets (c) Network diagram (d) Responsibility
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centres ► (b) Budgets
92. Which of the following is not applicable to responsibility accounting? (a) Investment Centre (b) Accounting centre (c)
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Profit centre (d) Cost centre ► (b) Accounting centre
93. What is Business Finance?
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Ans: Money required for carrying out business activities is called business finance.
94. State the primary objective/aim of financial management.
The primary aim of financial management is to maximise shareholders’
95. What do you understand by ‘Capital Structure’?
Capital structure refers to the mix between owner’s funds and borrowed funds.
96. Write the meaning of ‘Financial Risk’.
It refers to the risk of company not being able to cover its fixed financial costs.
97. Give an example for fixed asset Ans: Buildings , plant and machinery, furniture
98. Give an example for current asset. Ans: Cash in hand/Cash at Bank, Bills receivable, Debtors
99. How do you calculate Net Working Capital? Net working capital= current assets – current liabilities.
100. The cheapest source of finance is (a) Debenture (b) Equity share capital (c) Preference share (d) Retained earnings
(d) Retained earnings
101. The decision of acquiring a new machine or opening a new branch is an example for
(a) Financing decision (b) Working capital decision (c) Investment decision (d) None of the above
► (c) Investment decision
102. The decision of how much to be raised from which source is an example for
(a) Financing decision (b) Working capital decision (c) Investment decision (d) None of the above
► (a) Financing decision
103. Companies with higher growth pattern are likely (a) to pay lower dividends (b) to pay higher dividends (c) that dividends
are not affected by growth issues (d) none of the above ► (a) to pay lower dividends
104. Current assets are those assets which get converted into cash (a) within six months (b) within one year (c) between 1
and 3 years (d) between 3 and 5 ► (b) within one year
105. A fixed asset should be financed through (a) a long term liability
(b) a short term liability (c) a mix of ling and short term liabilities (d) None of the above ► (a) a long term liability
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Product means goods or services or ‘anything of value’, which is offered to the market for sale.
120. What is Packaging?
Packaging‘ refers to designing and developing a package for a product.
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121. What is Labelling?
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Labelling refers to designing a label to be put on the package.
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122. State any one feature of convenience goods.
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Convenience products have a regular and continuous demand.
123. What is a Brand?
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Name, term, sign, design or some combination of the above used to identify the products of the seller and to differentiate
them from those of competitors.
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124. Name any one Distribution Channel. 1. Direct Channel of Distribution(Zero level)- Manufacture to Customer.
125. What do you mean by Zero Level distribution channel?
Where in the goods are made directly available by manufactures to customers, without involving any intermediary.
126. What is Publicity?
Publicity generally takes place when favourable news is presented in the mass media about a product or service.
127. State any one unfair trade practice of manufacturers and service providers by which consumers are exploited.
Ans: Defective and unsafe products, adulteration, false and misleading advertising, black marketing.
128. State any one regulation which provides legal protection to the consumers Ans: The consumer protection Act, 1986
129. In which year the Consumer Protection Act was enacted? Ans: 1986.
130. Who is a Consumer?
a person who uses or consumes goods or avails of any service.
131. Name any one redressal machinery/agency set up under Consumer Protection Act to redress consumer grievances.
Ans: District Consumer Disputes Redressal Forum or District forum.
132. What is the monetary limit of claim in District Consumer Disputes Redressal Forum? Does not exceed Rs. 20 lakhs.
134. State the monetary limit of claim in State Consumer Disputes Redressal Commission.
Ans; Exceeds Rs. 20 lakhs but does not exceed Rs. 1 crore.
134. What is the monetary limit of claim in National Consumer Disputes Redressal Commission? exceeds Rs. 1 crore.
135. Name any one Consumer Organisation/NGO engaged in protecting and promoting consumers’ interests.
Ans: Karnataka Consumer Service Society, Bangalore.
Practical Oriented Questions With Answers: ( Easily Score 10 Marks From This Category)
1. Assuming that you are the manager of an organization, draw the neat diagram of different Levels of Management to
specify that authority responsibility relationships create different levels of management.
3. Show the different Elements of Business Environment that influence the success of business Enterprises with a neat
diagram.
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4. As a manager what logical steps you follow in Planning process before executing a project?
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1. Setting objectives 2. Developing Premises. 3. Identifying alternative courses of action 4. Evaluating alternative courses 5.
Selecting the best possible alternative 6. Implementing the plan 7. Following action
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5. Draw the Organization Chart showing Divisional and Functional Structure.
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6. As a HR manager, list out any ten sources of recruitment, to fill in the vacancies in your organization.
1. Direct Recruitment 2. Casual Callers3. Advertisement 4. Employment Exchange
5. Placement Agencies and Management Consultants. 6. Campus Recruitment 7. Recommendations of Employees 8. Labour
Contractors 9. Advertising on Television 10. Web Publishing
7. Draw the neat diagram of Maslow’s Need Hierarchy. (Triangular diagram)
Note : (First study Principles of Management Chapter because there are two question asked from this chapter)
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11. State any two nature of Principles of Management
1. Universal applicability
2. Flexible
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12. State any two differences between Unity of command and Unity of Direction
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Basis Unity of Command Unity of Direction
1.Aim Prevent dual subordination Prevent overlapping of activities
2.Affect It affects an individual It affects the entire
employee organisations.
13. What is Consumer Protection?
Consumer protection refers to protecting the consumer against anti‐consumer trade practices by the producers or sellers.
14. State any two reasons to emphasise the importance of consumer protection from Consumers’ point of view.
1. Consumers Ignorance: 2. Unorganized Consumers:
15. State any two reasons to emphasise the importance of consumer protection from the point of view of Business.
1. Long term Business Interest: 2. Business uses Resources of Society: 3. Social Responsibility:
16. Write any two Consumer Rights. 1. Right to Safety: 2. Right to be Informed
17. Who can file a complaint before the appropriate consumer forum?
1. Any consumer. 2.The central or state government.
Definitions:
18.Define Management.
Ans: “Management is the process of working with and through others to effectively achieve the organizational objectives by
efficiently using limited resources in the changing environment.” by Kreitner
19.Define Organizing.
Ans: Organising is the process of defining and grouping the activities of the enterprise and establishing authority relationships
among them. “By Theo Haimman”
4.Marks Questions Study only these questions can score easily 12 Marks:
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3. Optimum utilization of resources and effective administration: The resources with the company are limited. Optimum
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utilization of resources means maximum benefit with minimum cost.
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4. Management Training, Education and Research These principles provide basic groundwork for the development of
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management as a subject. Professional courses like BBA, MBA also teaches these principles as part of their curriculum.
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2. Explain the Principles of Management contributed by F.W. Taylor.
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SCIENTIFIC MANAGEMENT
Scientific management implies the application of scientific method of study and analysis to the problems of management.
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1. Science, not rule of Thumb: There should be scientific study and analysis of each element of a job in order to replace the
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old rule of thumb approach or hit and miss method.
2. Harmony, Not discord: There should be complete harmony between management and workers I achieving organizational
goals.
3. Co-operation, Not Individualism There should be complete co-operation between the labour and the management instead
of individualism Management should consider all good suggestions made by the employees which can help in cost reduction.
4. Development of Each and Every Person to His or Her Greatest Efficiency and Prosperity: To maximize production all
possible efforts are made to increase the efficiency of workers. Each person should be scientifically selected.
4. What are the four aspects of work study developed by Taylor? Explain.
Four aspects of Work Study is
(a)Time Study It determines the standard time taken to perform a well-defined job.
(b)Motion Study Motion study refers to the study of movements like lifting, putting objects, sitting and changing positions.
6. Explain any four points to explain how important the understanding of Business Environment for managers is.
1. It helps the firm to identify threats and early warning signals. Environmental awareness can help managers to identify
various threats and to take steps in time to face them. Eg.: Chinese product , Entry of
2.I t helps in tapping useful resources Environment scanning helps the producers to collect in advance the required raw
materials to meet the changes in demand.
3. It helps in coping with rapid changes. All types of enterprises are facing rapid changes in their environment effectively cope
with these changes; suitable courses of action.
4.It helps in improving performance The business enterprise that continuously monitor their environment and adopt suitable
business practices can improve their present and future performance.
7. Explain any four challenges that were to be faced by business and industry due to changes in Government Policy.
1. Increasing Competition: Changes in the rules of industrial licensing and entry of foreign firm’s Indian market has increased
market competition in India.
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customer wider choice of quality products at reasonable price.
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2. More Demanding Customers: Well-informed customers are more demanding. Increased competition in the market gives
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4. Necessity for Change: After 1991, the market forces have become turbulent, as a result of which the enterprises have to
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continuously modify their operations.
5. Need for Developing Human Resources: The changing market conditions of today requires people with higher competence
and greater commitment.
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8. Explain any four Rights of consumers.
1. Right to Safety: Consumer has the right to be protected against products, & services which are hazardous to health & life.
E.g. ISI certification for electronic items.
2. Right to be Informed: Consumer has right to have complete information about the product before buying it.
3. Right to choose: Consumer has a right to choose any product out of the available products as per his/ her own interests. 4.
Right to be heard: Consumer has the right to file a complaint to be heard in case of dissatisfaction with goods or services
9. 16. State any four responsibilities of consumers while purchasing, using and consuming goods and services.
1. Be aware about the various products available in the market so that an intelligent and wise choice can be made.
2. Buy only standardized goods as they provide quality assurance. Thus, look for ISI mark on electrical goods, FPO mark on
food products, Hallmark on jewellery etc.
3. Follow instructions related to the product and learn about the risks associated with products, and use it safely.
4. Read labels carefully to gain information about prices, net weight, manufacturing and expiry dates, etc.
10. State any four directions which can be issued by the consumer court to the opposite party.
1. Remove the defect in goods or deficiency in service.
2. Replace the defective product with a new one , free from any defect.
3. Refund the price paid for the product, or the charges paid for the service.
4. To pay punitive damages in appropriate circumstances.
11. State any four functions of Consumer Organizations and NGOs for the protection and promotion of consumer interests.
1. Educating the general public about consumer rights by organising training programmes seminars and workshops.
2. Publishing periodicals and other publications to impart knowledge about consumer protection
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Meaning: Management is the process of getting things done with the aim of achieving goals effectively and efficiently.
Explanation:
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1.Planning : Setting objectives and targets and formulating an action plan. It bridges the gap between where we are and
where we want to reach.
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the resources required to perform a specific plan.
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2. Organising: Involves assigning duties, grouping tasks, establishing authority and responsibility relationships and allocating
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3. Staffing : Finding and placing the right person for the right job at the right time. It involves recruitment, selection,
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placement, induction and development of employees.
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4. Directing : Refers to leading, influencing, motivating the staff chosen to perform the assigned task efficiently and
effectively.
5. Controlling : Refers to monitoring organizational activities towards the attainment of organizational goals. Conclusion :
Management is a series of continuous inter-related functions. Each one of them performed to guide and direct the efforts of
others.
4.Explain the four methods of On-the-Job and any four methods of Off-the-Job training
(A) On the Job Method: It means learning while doing.
1. Apprenticeship Programme: • Apprenticeship programmes put the trainee under the guidance of a master worker.
2. Coaching In this method, the superior guides and instructs the trainee as a coach.
3. Internship Training: The educational institutes enters into a contract with business firms providing practical knowledge to
its students by sending them to business organizations for gaining practical experience.
4. Job Rotation: • This kind of training involves shifting the trainee from one department to another or from one job to
another.
(B) Off the job methods: This is concerned with imparting training to employees outside the actual work place. They are:
1. Class Room Lectures/Conferences: The lecture or conference approach is well adapted to conveying specific information
and rules, procedures or methods.
2. Films: They can provide information and explicitly demonstrate skills that are not easily represented by the other
techniques.
3. Case Study: cases are developed from the actual experiences of organisations, cases represent attempts to describe, as
accurately as possible real problems that managers have faced.
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4. Vestibule Training: Employees learn their jobs on the equipment they will be using, but the training is conducted away from
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the actual work floor.
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1. Estimating Manpower Requirement: It involves forecasting and determining the number and kind of manpower required
by the organization.
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jobs in the organisation.
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2. Recruitment: It May be defined as the process of searching for prospective employees and stimulating them to apply for
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3. Selection: • It is the process of choosing and appointing the right candidates for right job in an organization by conducting
various exams, tests and interviews.
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4. Placement and Orientation:
• Orientation: is, thus, introducing the selected employee to other employees and familiarising him with the rules, regulations
and policies of the organisation.
• Placement: refers to the employee occupying the position or post for which the person has been selected.
5. Training and Development:
Training is an act of increasing the knowledge and technical skills of an employee for doing a particular job efficiently.
Development refers to the learning opportunities designed to help employees grow.
6. Performance Appraisal: It means evaluating an employee’s current and/or past performance as against certain
predetermined standards.
7. Promotion and Career Planning: Promotion means being placed in positions increased responsibility.
8. Compensation: Compensation refers to all forms of pay, It includes.
I. Direct financial payment (Salary, wage, incentives, bonus etc.) II. Indirect payment (Insurance, PF etc)
7. Difference between Capital Market and Money Market (Preparatory 2020,and this Question not in question Bank)
(i) Participants: The participants in the capital market are financial institutions, banks, corporate entities, foreign investors and
ordinary retail investors from members of the public. Participation in the money market is by and large undertaken by
institutional participants such as the RBI, banks, financial institutions and finance companies.
(ii) Instruments: The main instruments traded in the capital market are – equity shares, debentures, bonds, preference shares
etc. The main instruments traded in the money market are short term debt instruments such as T-bills, trade bills reports,
commercial paper and certificates of deposit.
(iii) Investment Outlay: Investment in the capital market i.e. securities does not necessarily require a huge financial
outlay. In the money market, transactions entail huge sums of money as the instruments are quite expensive.
(iv) Duration: The capital market deals in medium and long term securities such as equity shares and
debentures. Money market instruments have a maximum tenure of one year, and may even
be issued for a single day.
(v) Liquidity: Capital market securities are considered liquid investments because they are marketable on
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the stock exchanges. Money market instruments on the other hand, enjoy a higher degree of liquidity as there is formal
arrangement for this.
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(vi) Safety: Capital market instruments are riskier both with respect to returns and principal
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repayment. Issuing But the money market is generally much safer with a minimum risk of default.
(vii) Expected return: The investment in capital markets generally yield a higher return for investors than
the money markets.
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Chapter 5: Organising
8. Explain the importance of Organizing.
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Meaning of Organising: Organizing refers to the process of identifying and grouping various activities and bringing together
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physical, financial and human resources and establishing productive relations among them for the achievement of specific
goals.
1. Benefits of specialization: The division of work into smaller jobs reduces workload and enhance productivity and repetitive
performance leads to specialization.
2. Clarity in working relationships: • Organising helps in defining all the jobs and also clarifying the limits of authority and
responsibility of each job.
3. Optimum utilization of resources: • Organisation leads to usage of all natural resources, financial resources and human
resources.
4. Effective Administration: Clarity in working relationships enables proper execution of work, which results ineffective
administration.
5. Adaption to Change: • The process of organising is flexible which allows a business enterprise to accommodate changes in
the business environment.
6. Development of Personnel: • A well designed organization structure encourages initiative and relative thinking on part of
the employees.
7. Expansion and growth: • Organising helps in growth & diversification of an enterprise. • By adding more job positions,
departments, products lines, new geographical territories etc.
1. Importance of Planning
2. Limitations of Planning
3. Explain four types of Plan
4. Explain briefly the steps in controlling process
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16. Mention any two traditional technique Of controlling.
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17.Give the meaning of Investment decision with an example.
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18. What is money market?
19.Give the meaning of durable products
20.what do you understand by financial management?
21.Name any two types of selection tests.
22. What do you understand by supervision?G
23. Give the meaning of Programme
24. state any two merits of external sources of recruitment.
25. state any two features of Leadership
26. Write any two differences between primary and secondary market.
27. What is Financial leverage ? Write the formula to calculate financial leverage.
28. Write any two objectives of sebi
29. Compare and contrast between authority and Accountability with any two points.
30. What is Job rotation?
31.State any two Psychological barriers of communication
32. Give the meaning of investment decision with example