Tinder FAQ Document

The document provides details on common errors users may encounter when redeeming promotional codes on Tinder. It lists 6 main error types users could see, including codes already being redeemed, the user having an active subscription, or the code being expired or from an incorrect geographic region. It also provides instructions for how users can check if they have an active subscription and how to report unlisted error types to Tinder support.

Uploaded by

dhanapurva

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as PDF, TXT or read online on Scribd

0% found this document useful (0 votes)

59 views3 pages

Tinder FAQ Document

Uploaded by

dhanapurva

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as PDF, TXT or read online on Scribd

You are on page 1/ 3

FAQ’s on Tinder Common Errors:

Please find the list of common errors:

1. Unique incentive codes (the 36-character codes) are:

a) One-time-use only: They cannot be redeemed multiple times.

b) Geo-restricted: They can only be redeemed within the territories in which we

agree your business will operate.

c) Subscription Restricted: Codes cannot be redeemed if a member has an

active subscription. In some cases, which would be outlined in our partner
agreement, the code cannot be redeemed if a member has had an active
subscription within the last 30-60 days.

2.
Ineligible to redeem code

a) The user will get this error if he/she has an active subscription within
the restricted time frame, the user can check if he has an active
subscription.

NOTE: When a user has Tinder Gold- there is an "MY TINDER GOLD" callout
on their profile page.

b) If a user has an active subscription and trying to add another

subscription to the existing subscription then the codes would not work,
the user has to wait for the original subscription expires to use the new
subscription on his existing account.

c) The current codes are Tagged to INDIA alone and the user must be
within INDIA to use the code and any person outside the geographical
area then it would not work for them.

3.
OOPS. Unable to redeem code

a) There is a server error, in which case we recommend the member attempt to

redeem the code 24 hours later. This is a random occurrence. Something
could happen in our systems that could cause the error to occur; the user
should attempt to redeem the code 24 hours later. If it still isn't working, they
should reach out to [email protected].

b) A member attempts to redeem a code that another member has already

attempted (but failed) to redeem. Note that once a member attempts to
redeem a code, it is tied to their account, regardless of whether it was
successfully redeemed, and no other member will be able to redeem it.

For example, Member A purchases a code and moves through the

redemption flow. Unfortunately, Member A has an active subscription, so is
unable to redeem the code and receives an error. But, because Member A
attempted to redeem the code, it is tied to Member A's account. So, if Member
A gives the code to Member B to redeem instead, Member B will not be able
to redeem the code because the code is recognized in Tinder's back-end as
Member A's code. So, users should read Terms & Conditions to ensure they
meet the criteria for redeeming codes, as if they attempt to redeem the code
but receive an error, they will not be able to give the code to another user to
redeem and instead will have to ask for a refund (or wait until their current
subscription period ends).

4.
This code has already been redeemed.

This means code has already been redeemed.

5.The code is no longer valid

a) The redemption cap has already been met.

b) The redemption time window has passed, as defined in our partner
agreement.

6.
How would the user find out is he is already got an active subscription on
the APP?

When a user has a Tinder Gold subscription- there is an “ MY TINDER GOLD”

callout on their profile page.

For errors that are not part of the above-given scenarios then we need to follow the
below instructions:

Send the email with all the info to [email protected](one email per
customer complaint) which will directly go to the Tinder customer care team who will
then act as L2 support.

Please send all the below requested details while raising a complaint.

● Your company name and contact information

● The unique incentive code.
● The country in which it’s being redeemed
● Member’s Tinder-registered email address and phone number
● Error message type (screenshot preferred)
Example of the format to be sent to the Promo help Team