NPTEL, July-October 2023 I

Soft Skills, Assignment I

July-October 2023 Full Marks: 15

I. Given below are some statements based on video lectures. Identify them and
write (T) against True and (F) against False statements. 06

1. Proper knowledge of Soft Skills is necessary to achieve success in life. "Arise, awake,
and stop not till the goal is reached!" is a famous statement about success made by
Swami Vivekananda. T

2. Soft Skills are also considered as performance skills. T

3. In Extra personal communication, the sender cannot use words. F

4. In a communication process, feedback seldom reaches the sender who originally created

the message. F

5. Communication sent is not always communication received. T

6. In intrapersonal communication, the central nervous system works as a medium. T

II. Given below are multiple-choice questions having four options. Selectthe
most suitable option as your answer. 05
1. When one talks to oneself, which type of communication results?

A. Formal
B. Informal
C. Intrapersonal
D. Interpersonal

2. Which of the following attributes refer/s to Meta-communication?

 A. Unintentional
B. Beyond words
C. Both A&B
D. Zero Communication

3. Which of the following statements, according to Alfred Adler, is true about the
personality development?
A. Humans are primarily sexual creatures.
B. Fictional finalism is a tool for personality development.
C. Every human being does not imitate.
D. Both A&B

4. Which characteristics among the following is 'Superego' according to Sigmund

Freud?

A. Compromise with social order

B. Expression of our inherent desire
C. It’s related to moral values.
D. It’s the psychic reality.

5. Why is one’s technical skill alone not adequate for getting a suitable job in an
organization?
A. The recruiter is unable to understand one’s technical skills.
B. The organization is not suitable for him.
C. The recruiter looks for hard and soft skills both in a candidate
D. None of the above

III. Given below are multiple choice questions having four options. Select
any of the two most suitable options as your answer. 04
1. Organizational communication happens to be both _____________ and
____________.
A. hostile
B. formal
 C. informal
D. biased

2. Which among the following are essential elements of Alfred Adler’s theory of personality
development?
A. Endeavour to become superior
B. Conflicts of interest
C. Imagining results before the actual events
D. Communication without feedback
****
 Soft Skills, Assignment II
July-October 2023 Full Marks: 15

I. Given below are some statements based on video lectures. Identify them and write
(T) against True and (F) against False statements. 06

1. Voice mail focuses on essentials without interrupting potential receivers. T

2. “The right word may be effective, but no word was ever as effective as a rightly timed

pause”. This is a statement of Mark Twain, an American author, about the use of silence

and pause in a communication process. T

3. “I’m okay, you are okay”, shows the introvert kind of personality according to Dr. Eric

Berne. F

4. Telecommunication does not need a facilitator or party leader to lead the meeting. F

5. According to Johari Window, four parts of 'self' exist in a human being. T

6. Human voice carries intentional and unintentional emotions and messages. T

II. Given below are multiple-choice questions having four options. Select
the most suitable option as your answer. 05

1. Which among the following is not a type of attitude according to Eric Berne?

A. Implosion
B. Introvert
C. Negative
 D. Assimilation
2. The hidden self is fear, secrets, sensitivities. So hidden self should be moved into
______ to establish better understanding at the workplace.

A. Blind area

B. Open area

C. Unknown area

D. None of the above

3. The volume of voice is an essential aspect of effective communication. Which one is

true about it?

A. Speak as loud as possible in a small group

B. Be audible

C. Voice should be soft

D. Both B&C

4. What should be your first reaction when you receive a phone call in an
organization?

A. What is the purpose of your calling, Sir?

B. You must tell your name and designation first.

C. I am busy. Call me later.

D. None of the above

5. Which handshake is described as politician’s handshake?

A. Dead fish handshake

B. Glove handshake
C. Double handed handshake
D. None of the above
6. Which among the following does pitch variation result in ?

A. Conveying feelings

B. Tone variations

C. Both A&B

D. Bodily Movements

III. Given below are multiple choice questions having four options. Select
any two most suitable options as your answer. 04

1. Which statement/s is/are correct about non-verbal communication?

A. It supplements verbal communication.
B. It is less important than verbal communication.
C. Symbols are not used in non-verbal communication.
D. It is spontaneous and unstructured.

2. Which among the following is/are not related to communication theories?

A. Derrida’s theory of deconstruction
B. Eric Berne’s theory of attitude
C. Lyotard’s theory of postmodernism
D. Johari Window

****
NPTEL, July-October 2023 III

Soft Skills, Assignment III

July-October 2023 Full Marks: 15

II. Fill in the blanks with appropriate words given in brackets: 05

a. When a Japanese woman smiles, she puts her hands or palms on the mouth because it is
considered ____________ to smile in public. (inappropriate/ ethical)

b. Haptics is a ______ word which means ‘I Touch’. (Latin/ Greek)

c. To listen properly the factor of __________ should be avoided. (cognitive dissonance/

implicitness)

d. Meta-communication is an __________ meaning by choice of words, tone of voice,

fumbling, silence, or omission. (implied/ explicit)

e. “Lying is done with words and also with silence." This statement is given by _______
(Hemingway/ Adrienne Rich)

III. Given below are multiple-choice questions having four options. Select the
most suitable option as your answer 06

1. In written communication ‘silence’ may be shown through _______.

A. Exclamation mark

B. Prosody
 C. Punctuation
D. Semi colon

2. Under proxemics, space zones have been defined in terms of distance.

What should be the distance in social communication?

A. 4 to 12 feet

B. 9 to 18 feet

C. 18 inch to 4 feet

D. 15 to 30 feet

3. Which among the following is true about listening?

A. All hearing is listening.

B. All listening is not hearing.

C. All hearing is not listening.

D. Listening does not need any extra effort.

4. Which among the following is correct about the difference between silence
and pause is ?

A. Pause is longer; silence is shorter.

B. Pause is shorter; silence is longer.

C. Pause is verbal; silence is non-verbal.

D. A pause allows the listener to give feedback while silence doesn't.

5. Listening is an art that needs to be learned through the process of learning.

Which among the following is/are necessary to learn the art of listening?

A. Filtering
 B. Interpreting

C. Both A&B

D. Only B

6. Who said it about listening, “I like to listen. I have learnt a great deal from
listening carefully. Most people never listen”?

A. Sigmund Freud

B. Andrienne Rich

C. de Bano

D. Hemingway

III. Given below are multiple choice questions having four options. Select any of
the two most suitable options as your answer. 04
1. What is true about perceptive listening?
A. Listener can concentrate more on replying while listening to the message.
B. The efforts need to be cognitive.
C. It is not different from hearing.
D. Listener has to be attentive throughout the process.

2. What among the following are internal factors related to active listening?
A. Style
B. Prejudice
C. Language
D. Ethics
****
NPTEL, July-October 2023 IV

Soft Skills, Assignment IV

July-October 2023 Full Marks: 15

I. Fill in the blanks with appropriate words given in brackets: 06

a. ______ is one of the five C’s that hampers the right attitude of communication.
(counselling/contending)

b. Who said it about culture and communication, ‘Culture is a code…. Communication requires
coding and symbols that must be learned and shared”? ___________

i. (Matthew Arnold in ‘Culture and Anarchy/ Alfred Smith in ‘Communication and

Culture’)

c. BATNA, WATNA and ZOPA are related to ____________ skills. (Negotiation/ Social)

d. The most acknowledged style for a successful negotiation is ______. (Purple/ Red)

e. People from ____________ use poetic language in dealing with the customer. (North-America/
Arabs)

f. We should move from ethno-centrism to ________. (ethno-relativism/ Euro-centrism)

III. Given below are multiple-choice questions having four options. Selectthe
most suitable option as your answer. 05

1. What is the full form of BATNA?

a. Best Agreement Technique for negotiation and Agreement

b. Best Arrangement Technique for negotiation and adoption

c. Best Alternative to a Negotiated Agreement

 d. Best Acquisition Technique for Navigation and Advancement

2. What does organizational communication represent?

A. Feedback

B. Replication

C. Transmission

D. All of the above

3. Which among the following is not an element of culture?

A. Ritual
B. Identity
C. Language
D. Diplomacy

4. On the negotiating table you should ____

A. strictly follow the planning that you made before the negotiation.

B. be prepared for the unprepared condition.

C. ask the negotiator to cancel the negotiation.

D. all of the above

5. If you find that a deadlock during the negotiation, then how will you handle it?

A. Will become confrontational

B. I will explain the consequences.

C. Will use the ethical aspect of the agreement.

D. Both B&C
III. Given below are multiple choice questions having four options. Select any of
the two most suitable options as your answer. 04
1. Why does learning about cultures becomes essential for a professional in an
organization?
A. It deviates the professional from the given target.
B. It helps in planning different strategies for different communities.
C. It helps to understand the heterogeneity of different social groups.
D. None of the above
2. Which among the following are not true about culture?
A. Culture represents identity and other social discrimination.
B. People belonging to low cultural contexts are supposedly rational.
C. Cultural studies can be ignored as it does not impact the handling of customer
directly.
D. Becoming cross cultural means denying the dynamic aspect of culture.

****
 Soft Skills, Assignment V
Full Marks- 15

I. Given below are some statements based on video lectures. Identify them and write (T)
against True statements and (F) against False statements. 5 Marks

1. If there is an organizational barrier, one must immediately contact the highest authority in
that organization. False

2. Role of informative writing is to explain opinions, not facts. T Correct answer- False

3. The goal of business writing is to impress the clients with colloquial language. False

4. Ethical communication involves an audience centered approach. True

5. Choice of words like simple words play an important role in effective writing. True

II. Given below are multiple choice questions having four options. Select the most
suitable option as your answer. 6 Marks

6. Which among the following is not a part of organizational breakdown?

A. Misunderstood application of media

B. Fear of superior’s perception
C. Fear of rejection
D. Negative attitude in organization

7. Arrange the following in order, from what should be done first to what should be done last
while writing a research paper.

(i) Researching
(ii) Revising
(iii) conceptualizing
(iv) Drafting

A. iv-ii-iii-i
B. ii-iv-i-iii
C. iii-i-iv-ii
D. i-iii-ii-iv
8. Complete the following format:-

Date
___________
Sub:
Salutation
Main Body
Complimentary close
Signature
____________

1. Enclosure, Name
2. Inside address, Name
3. Inside address, Enclosure
4. Name, Inside Address

9. Semantic Gap occurs because:-

1. Meanings are difficult

2. Meanings are contextualized
3. Meanings are confusing
4. Language is confusing

10. Breakdown in a communication process happens at three levels, Intrapersonal,

interpersonal and ___________.

1. Office level
2. Organization level
3. State level
4. National level

11. Match the following levels to their characteristics:-

1. Source level A. Information Overload

2. People level B. Categorical Thinking
3. Organization level C. Emotional outbursts

1. 1-C, 2-A, 3-B

2. 1-A, 2-B, 3-C
3. 1-A, 2-C, 3-B
4. 1-B, 2-C, 3-A
III. Given below are multiple select questions having five options. Select the most
suitable options as your answer. 4 Marks

12. A piece of official business writing which is circulated within the organization is called:-

1. Official Letter
2. Memo Report
3. Official Report
4. Memorandum
5. Minutes

13. . Ethical considerations include

1. Mixed reactions
2. Misquoting
3. Misunderstanding
4. Misdirecting
5. Plagiarism
 Soft Skills, Assignment
(Week 6)
Full Marks- 15

I. Given below are some statements based on video lectures. Identify them and write (T)
against True statements and (F) against False statements. 5 Marks

1. Minutes serve as records for future references in business meetings. True

2. Complimentary close and signature are placed on the left side in a semi block format.
False

3. Claim letter open with the statement of the problem. True

4. MOV stands for Memorandum of understanding. (Nullified)

5. List of items to be discussed in the minutes is called Minutes Discussion. False

II. Given below are multiple choice questions having four options. Select the most
suitable option as your answer. 4 Marks

6. What is the format of writing a date in a business letter

a) 10 April, 2017
b) 2017, 10 April
c) 2017, April, 10
d) April 10, 2017

7. What isn’t a goal of adjustment letters?

a) To recommend an employee
b) Rectification of the wrong
c) Promotion of further business
d) Regaining customer confidence

8. When a writer is not aware of the status/gender of the receiver, ______ is used.

a) Semi-block format
b) Simplified format
c) Oversimplified format
d) Regular format

9. The style of a research paper should be-

 a) Subjective
b) Informative
c) Selective
d) Objective

III. Fill in the blanks with appropriate words given in the brackets: 2 Marks

10. _______ type of circular is used for a wider population. (Public circular/ Official
circular)

11. ______ comes after the date in a business letter. (Reference /Inside address)

IV. Given below are multiple select questions having five options. Select the most
suitable options as your answer. 4 Marks

12. Which one of the following are different types of format of various business letters.

a) Full block format

b) Full modified format
c) Semi-modified block format
d) Simplified format
e) Full simplified format

13. In a business letter, double space is followed between

a) Date and Inside Address

b) Salutation and Subject line
c) The end of the body paragraph and the complimentary close
d) Date and Salutation
e) Date and Signature
 Soft Skills, Assignment
(Week 7)
Full Marks- 15

I. Given below are some statements based on video lectures. Identify them and write (T)
against True statements and (F) against False statements. 5 Marks

1. Technical reports have a colloquial language. True

2. Unnecessary materials in a short report are added to References. False

3. There is no analysis and recommendations in an informative report. Nullified

4. One advantage of observation is that it reports behavior rather than interprets it. False

5. One must avoid leading questions in a questionnaire. True

II. Given below are multiple choice questions having four options. Select the most
suitable option as your answer. 6 Marks

6. What isn’t a goal of adjustment letters?

a) To recommend an employee
b) Rectification of the wrong
c) Promotion of further business
d) Regaining customer confidence

7. What is a formal communication written for a specific purpose called?

a) Minutes
b) Agenda
c) Notice
d) Report

8. Technical reports have an/a _______ approach whereas literary writings have an/a
________approach.

a) Subjective, Objective
b) Objective, Subjective
c) Mixed, Subjective
d) Objective, Mixed

9. What is not a disadvantage of Telephonic Interview?

 a) No observation
b) Difficult to secure privacy
c) Less chance of refusal by respondents
d) Detailed data not available

10. What is the advantage of questionnaires?

a) Respondent is always identified

b) Questions are different for different people
c) Different respondents will provide various answers based on how they interpret the
questions, giving more than one answer to the problem.
d) Bias of interviewer is eliminated

11. In note-making, which type of punctuation marks are used in pairs, one at the beginning
of the quoted text and one at the end, while quoting an author?

a) Ellipsis
b) Hyphen
c) Quotation marks
d) Parentheses

III. Given below are multiple select questions having five options. Select the most
suitable options as your answer. 4 Marks

12. What is the purpose of questionnaires?

a) To survey large number of people

b) To waste time
c) Seek clarification
d) To include multiple perspectives
e) To find interesting answers

13. What are the primary ways of Data collection?

a) Library
b) Investigation
c) Internal sources
d) Personal observation
e) Information apps
 Soft Skills, Assignment VIII

Full Marks- 15

I. Given below are some statements based on video lectures. Identify them and write (T)
against True statements and (F) against False statements. 5 Marks

1. Frontispiece is a bound report material, which serves as a window display of the whole
report. True

2. A preface includes a brief idea of the work and acknowledgements. True

3. The expression ‘Food for thought’ is a cliche. True

4. Logically arranged paragraphs do not conform to parallelism. False

5. Circumlocution should be used in report writing. False

II. Given below are multiple choice questions having four options. Select the most
suitable option as your answer. 6 Marks

6. A forwarding letter is a-

a) Statement of Informing
b) Statement of Submittal
c) Statement of Approval
d) None of the above

7. An abstract usually has which type of description

a) Qualitative
b) Quantitative
c) Both Qualitative and Quantitative
d) Neither Qualitative nor Quantitative

8. When one paraphrases a concept in a study without explicitly citing it in the text, they
include it in ?

a) Reference
b) Bibliography
c) Endnotes
d) Footnotes
9. Excessive use of ___________ makes the readers dangle from one word/phrase to another.

a) Idioms
b) Verbs
c) Pronouns
d) Adjectives

10. Self- oriented roles in a group include-

a) Harmonizing
b) Co-ordinating
c) Controlling
d) Initiating

11. If the number of terms are more than 10, references are included in a _________

a) Footnotes
b) Reference
c) Index
d) Glossary

III. Given below are multiple select questions having five options. Select the most
suitable options as your answer. 4 Marks

12. These have a concise, clear record of the main purpose of the study and important
results of the study. What are they called?

a) Abstract
b) Summary
c) Preface
d) Revision

13. What are the disadvantages of groups-

a) Individual ideas are encouraged

b) It is unproductive and Frustrating
c) Groupthink may often lead to excellent decision making
d) It is difficult to coordinate with everyone
e) It creates a sense of belonging
 NPTEL,
JULY-OCTOBER 2023 SOFT SKILLS ASSIGNMENT/BM TOTAL MARKS – 15
ASSIGNMENT IX

I. Given below are some statements. Identify the statements and write (T)against True and
(F) against the False statements: 5
a. GD has an emergent leader instead of a designated leader. True
b. It is important that a meeting should not have a leader so that all other members of the
meeting can put forth their views and reviews without any hesitation. False
c. Group discussion is a formal and systematic face-to-face communication among
participants to express and exchange their views on a topic. True
d. To participate in a GD, a candidate should not have assertiveness. False
e. For a G. D, topic is announced in advance while for debate the topic is announced on the
spot. False

II. Given below are multiple choice questions having four options. Select two most suitable
options as your answer: 5

1. To be an ethical employer, one needs to provide the employees with some of the rights.
Which of the following are NOT among them?
a. Right to freedom (from discrimination)
b. Right to freedom for disregarding the responsibilities
c. Right to health and safe working condition
d. Right to leave the organization without any notice
2. Which of the following are NOT among the causes of conflicts in a G. D?
a. Clash of ideas
b. Emergence of a group leader
c. Conflict of opinions
d. Competence of the participants
3. Which among the following are the essential traits of leadership?
a. Competence
b. Consistency
c. Callousness
d. Frivolity
4. Which of the following actions can help a leader save group discussion in resolving
conflicts?

1
 NPTEL,
JULY-OCTOBER 2023 SOFT SKILLS ASSIGNMENT/BM TOTAL MARKS – 15
ASSIGNMENT IX

a. By deciding the agenda of the meeting beforehand and ensuring it’s

understood by the participants
b. By speaking on behalf of the participants to avoid difference of opinions
c. By forcing the members to agree to a particular idea to avoid clash of opinions
d. By reminding the participants not to digress from the topic given by the panel
5. What are the important tasks that a leader/manager should do before concluding a
meeting?
a) Describe the failures of the members in achieving their targets
b) Assign responsibility to each member.
c) Summarize the discussion to make sure everyone has understood the main
points.
d) Threaten the employees to make them complete the task before the deadline.

***********

2
NPTEL 2023 SOFT SKILLS ASSIGNMENT NO. X

Total Marks – 15

I. Given below are some statements. Identify the statements and mark ‘True’ or
‘False’ for each statement: 1x5=5

a) A speech is followed by a question-answer session while oral presentation is not. False

b) Oral presentation is professional and formal while speech can also be informal. True
c) In chronological pattern of presentation, the speaker arranges his content in a cause-effect
manner. False
d) In a debate, the participants have to mandatorily take one side, i.e., they have to speak
throughout either ‘for’ or ‘against’ the motion. True
e) Impromptu is always the most effective form of presentation. False

II. Fill in the blanks with suitable words given in brackets. 1x5=5

1. Speaking is more effective than writing as its feature of ______ makes it easier to convey
the degree of emotion or reason. (intonation/dissuasion)
2. “Remember not only to say the right thing in the right place, but far more difficult still, to
leave unsaid the wrong thing at the tempting moment.” ______ has said this. (J F
Kennedy/Benjamin Franklin)
3. An effective style of presentation can be achieved by adding quality to the content,
maintaining ______, by bringing variety and by altering the ______. (simulation, status of
the speaker/audibility, tone)
4. Nervousness is ______. (natural and universal/ superficial and malleable.
5. It is better to use ______ while making an oral presentation at a workplace as they help in
grabbing the attention of the audience more effectively. (physical aids/visual aids)

III. Given below are multiple choice questions having four options. Select the
most suitable option as your answer. 1 x5= 5
6. Which of the following is NOT one of the components of effective speaking?
a. Voice of the speaker
b. Background of the speaker
c. Effective style of the speaker
d. Nature of audience
7. What is/are the main feature/s of an oral presentation?
NPTEL 2023 SOFT SKILLS ASSIGNMENT NO. X

a. It is a presentation for a small audience.

b. It is informative and persuasive.
c. It generally uses audio and visual aids.
d. All of the above
8. Which of the following is NOT one of the main purposes of a debate?
a. To facilitate the development of critical thinking
b. To propose one’s views rationally to establish the arguments
c. To promote envious environment where the main focus is always on
winning in the debate
d. To enrich speaking and argumentative abilities
9. Which of the following is NOT a cause of nervousness?
a. Lack of preparedness
b. Extreme weather
c. Unfamiliarity with the audience
d. Anxiety of performance
10. Which of the following are among the methods of presentation?
1. Reading from the manuscript
2. Presentation through visual aids instead of speaking
3. Memorization
4. Impromptu
5. Spontaneous
6. Extemporaneous
Choose the correct option.
a. 1, 2, 4, 6
b. 2, 3, 4, 6
c. 1, 3, 4, 5
d. 1, 3, 4, 6

*******
 NPTEL 2023 SOFT SKILLS
ASSIGNMENT NO. XI

Total Marks – 15

I. Given below are some statements. Identify the statements and mark ‘True’ or ‘False’ for
each statement. 5
1. The statement “The will to win, the desire to succeed, the urge to reach your full potential
[...] these are the keys that will unlock the door to personal excellence,” has been given by
Confucius. True
2. Like many forms of communication, an interview, too, is a one-way presentation in which
the candidate/speaker has to convince the panel members of his/her merit and worth.
False
3. It is always advisable to memorise the content that is to be presented to avoid forgetting
during the presentation. False
4. A job aspirant should always wear a gaudy dress to distinguish himself from others.
False
5. Use of passive phrases and statements is the preferred way of writing a resume. False

II. Given below are multiple choice questions having four options. Select the most suitable
option(s) as your answer. 10
6. Which among the following is NOT true about an interview?
a. A purposeful interpersonal communication between two individuals or
sometimes more
b. A form of communication to pompously showcase all past achievements of
the interviewee
c. An oral tool to test a candidate’s traits for employment
d. Aims to test oral and non-verbal skills
7. Which of the following statements about the difference between presentation and speech
is NOT correct?
a. Presentations are more technical and factual than speeches which are
occasion- specific and can include sentimentality.
b. Speeches are more formal, whereas presentations are more casual and
informal.
 c. Presentations have more direct uses of language, whereas speeches can have
ornate and flowery language.
d. Presentations explain things, whereas speeches express certain opinions and
emotions.

8. Who spoke the following: “The wise one fashioned speech with their thought, sifting it
as grain is sifted through a sieve”?
a. John Milton
b. Lord Buddha
c. Lord Krishna
d. Lord Rama
9. How are counselling interviews different from the conflict interviews? Choose the correct
statement.

a. Counselling interviews try to restore harmony between employees having

mutual differences, whereas conflict interviews address the conflicts among
the various groups of a society.
b. Counselling interviews are called with a purpose to help a person having
personal problems such as, depression, low confidence because of past
failures, etc., whereas conflict interviews try to resolve conflicts between
two or more employees.
c. Counselling interviews are strictly a one-to-one interview, whereas conflict
interviews’ panel has more than two members.
d. Counselling interviews are not useful for an organization, and only conflict
interviews have application in an organization.

10. Which among the following is NOT among the intuitive skills?

a. Team building
b. Creativity
c. Adaptability
d. Supervising

11. Which among the following best qualifies a felicitation speech?

a. It highlights the achievements of the guest

b. It is performed to honour/praise a person for his achievements
c. It can be about a loss or an achievement
d. It is brief and welcomes not only the speaker but also the audience
12. A beginner tends to make some mistakes that make the presentations unimpressive.
Which are some of the cautions to avoid these mistakes?

1. Avoid the use of audio aids.

2. Avoid reading from the slides.
3. Avoid long introduction.
4. Avoid standing while presenting.
5. Avoid crowding your PPT.
6. Avoid looking at the audience.
Choose the correct option as your answer.:
a. 1, 2, 3, 4
b. 2, 3, 4, 6
c. 1, 3, 4, 5
d. 1, 2, 3, 5

13. To deliver an effective presentation it important to have an impressive beginning. Which

of the following are NOT helpful in making an impressive beginning?

a. Starting with a question

b. Starting with the discussion of the main content
c. Starting with an anecdote
d. Starting with a joke
e. Starting with a startling fact

14. Which among the following are NOT among the qualities of an interviewee that are tested
during an interview?

a. Ability to manipulate the interviewer

b. Physical presentability and good looks
c. Clarity of thought and expression
d. Ability to take quick and correct decision
e. Innovative mind and cheerful disposition

15. Some of the things to avoid while writing a resume are:

a. Writing detailed contact information due to security purposes

b. Writing longer than 2-page resume
c. Mentioning your unpleasant experience with your previous
organization
d. Starting with your name and email address
e. Mentioning the skills relevant for the job
****
NPTEL 2023 SOFT SKILLS ASSIGNMENT NO. XII

Total Marks – 15

I. Given below are some statements. Identify the statements and mark ‘True’ or
‘False’ for each statement: 1x5=5

1. Women, on an average, are more aware of their emotions, show more empathy, and are
more adept interpersonally. True
2. Applied grammar is different from the traditional grammar because it is used only while
speaking. False
3. EQ can be developed, whereas IQ is inherent by birth and cannot be acquired later. False
4. While framing a resume the most important thing to keep in mind is the requirement of
the organization. True
5. One should avoid mentioning the unpleasant experience with previous organizations.
True

II. Fill in the blanks with suitable words given in brackets. 1x5=5

1. “Whatever I have tried to do in my life, I have tried to do well. Whatever I have devoted
myself to, I have devoted completely, in great aims and in small, I have always been
thoroughly in earnest.” ______ has said this. (Charles Dickens/Theodore Roosevelt)
2. _____ phrases and verbs make a resume look stronger as they highlight the duties done
and actions performed in the past. (Powerful/Action)
3. ____ thinking is “that mode of thinking – about any subject, content, or problem in which
the thinker improves the quality of his or her thinking by skilfully taking charge of the
structures inherent in thinking and imposing intellectual standards upon them.”
(Critical/Analytical)
4. ______ intelligence refers to the capacity for reorganizing our own feelings and those of
others, for motivating ourselves, and for managing emotions well in ourselves and in our
relationships. (Artificial/Emotional)
5. ______ are asked to test the candidate’s rationale and logical approach. (Probing
questions/Reflexive questions)

III. Given below are multiple choice questions having four options. Select the
most suitable option as your answer. 1 x5= 5
1. Which of the following is NOT important while writing an effective resume?
NPTEL 2023 SOFT SKILLS ASSIGNMENT NO. XII

a. Stating a specific career objective

b. Using graphics, colourful fonts and relevant images
c. Listing extra achievements like courses done in foreign languages, Computer
Science, effective speaking
d. Mentioning specific skills and knowledge
2. Which of the following is NOT an example of a stump question?
a. Suppose your boss shows dissatisfaction with your work, how would you
react?
b. Where do you see yourself after five years from now?
c. Do you think all public sector companies should be totally privatized?
d. How would you deal with a co-worker supplying the false data?
3. Which of the following is NOT a component that enhances the ability of Critical
thinking?
a. Active imagination
b. Writing skills
c. Keen sense of observation
d. Careful listening
4. Which of these sentences is grammatically incorrect?
a. I congratulate you on your success.
b. My student is a S.D.O.
c. None of these managers have submitted their reports.
d. I have been waiting for students but none of them has come.
5. What are the things to remember on the day of interview?
1. Remember to read morning newspaper.
2. Reach the venue before time.
3. Avoid talking to the other candidates.
4. Remember to carry all the relevant documents.
Choose the correct option.
a. 1, 2, 4
b. 2, 3, 4
c. 1, 2, 3
d. 1, 3, 4

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