Republic of the Philippines

CENTRAL LUZON CENTER FOR HEALTH DEVELOPMENT

Department of Health
City of San Fernando, Pampanga

MONTHLY REPORT OF CUSTOMER FEEDBACK

April 2019

I. Introduction

Number of Customers 10
Identification of Customers No. of Internal: 1 No.of External: 9
Methodology of Distributing the Form For these were given right after the services were rendered

Purpose of Visit No. of Respondents No. of Respondents

Submit Reports/Docs 1 2
Inquire, request docs 0 3
Seek Assistance 0 1
Interviews 0 0
Follow-up docs 0 2
Apply 0 0
Others 0 1
Total 1 9
II. Highlights of the Findings:

Monthly Report of Summary of Customer Satisfaction Survey Form

Dates Covered: April 1-30, 2019
A. Internal
Strongly Agree Agree Disagree Strongly Disagree
Statement
Frequency % Frequency % Frequency % Frequency %
Received the appropriate services needed 1 100.00 0 0 0 0
Timely response was given 1 100.00 0 0 0 0
The staff was well-informed 1 100.00 0 0 0 0
The staff was courteous and approachable 1 100.00 0 0 0 0
The services rendered were just, honest and fair 1 100.00 0 0 0 0
The workplace was clean and organized 1 100.00 0 0 0 0
Overall Customer Satisfaction 1 100 0 0
Total Number of Respondents 1 0 0
Analysis and Interpretation: A very good level of customer satisfaction is continuously perceived with the services
provided by the LHSD-Communicable Disease Cluster. 100% of the external clients perceived
the services provided to them was very satisfactory.

Client's Feedback:
>None

B. External
Strongly Agree Agree Disagree Strongly Disagree
Statement
Frequency % Frequency % Frequency % Frequency %
Received the appropriate services needed 8 88.89 1 11.11 0 0 0 0
Timely response was given 8 88.89 1 11.11 0 0 0 0
The staff was well-informed 8 88.89 1 11.11 0 0 0 0
The staff was courteous and approachable 8 88.89 1 11.11 0 0 0 0
The services rendered were just, honest and fair 8 88.89 1 11.11 0 0 0 0
The workplace was clean and organized 7 77.78 2 22.22 0 0 0 0
Overall Customer Satisfaction 9 100 0
Total Number of Respondents 9 9 0 0
Analysis and Interpretation: A very good level of customer satisfaction is continuously perceived with the services
provided by the LHSD-Communicable Disease Cluster. 100% of the external clients perceived
the services provided to them was very satisfactory.

Client's Feedback:
>They go out of their way to help and provide what you need.

IV. Recommendation

V. Actions Taken/ Action to Take:

Continually implement the CSS in LHSD-CDC and encourage clients to put recommendations/suggestions in their survey forms, for continual improvement.

Report Prepared by: ROSELLYN JOY V. MALIT

Senior Health Program Officer

Noted by: MARIA ELOISA C. VIDAR, MD, MCHM, DPAFP-TM

Medical Officer IV

Date submitted: May 2, 2019

 Republic of the Philippines
CENTRAL LUZON CENTER FOR HEALTH DEVELOPMENT
Department of Health
City of San Fernando, Pampanga

MONTHLY REPORT OF CUSTOMER FEEDBACK

May 2019

I. Introduction

Number of Customers 28
Identification of Customers No. of Internal: 2 No.of External: 26
Methodology of Distributing the Form For these were given right after the services were rendered

Purpose of Visit No. of Respondents No. of Respondents

Submit Reports/Docs 1 8
Inquire, request docs 0 11
Seek Assistance 0 2
Interviews 0 0
Follow-up docs 1 1
Apply 0 0
Others 0 4
Total 2 26
II. Highlights of the Findings:

Monthly Report of Summary of Customer Satisfaction Survey Form

Dates Covered: May 1-31 2019
A. Internal
Strongly Agree Agree Disagree Strongly Disagree
Statement
Frequency % Frequency % Frequency % Frequency %
Received the appropriate services needed 2 100.00 0 0.00 0 0 0 0
Timely response was given 2 100.00 0 0.00 0 0 0 0
The staff was well-informed 2 100.00 0 0.00 0 0 0 0
The staff was courteous and approachable 2 100.00 0 0.00 0 0 0 0
The services rendered were just, honest and fair 2 100.00 0 0.00 0 0 0 0
The workplace was clean and organized 1 50.00 1 50.00 0 0 0 0
Overall Customer Satisfaction 2 100 0 0
Total Number of Respondents 2 2 0 0
Analysis and Interpretation: A very good level of customer satisfaction is continuously perceived with the services
provided by the LHSD-Communicable Disease Cluster. 100% of the external clients perceived
the services provided to them was very satisfactory.

Client's Feedback:
>Good work

B. External
Strongly Agree Agree Disagree Strongly Disagree
Statement
Frequency % Frequency % Frequency % Frequency %
Received the appropriate services needed 23 88.46 3 11.54 0 0 0 0
Timely response was given 23 88.46 3 11.54 0 0 0 0
The staff was well-informed 23 88.46 3 11.54 0 0 0 0
The staff was courteous and approachable 23 88.46 3 11.54 0 0 0 0
The services rendered were just, honest and fair 23 88.46 3 11.54 0 0 0 0
The workplace was clean and organized 22 84.62 4 15.38 0 0 0 0
Overall Customer Satisfaction 26 100 0
Total Number of Respondents 26 26 0 0
Analysis and Interpretation: A very good level of customer satisfaction is continuously perceived with the services
provided by the LHSD-Communicable Disease Cluster. 100% of the external clients perceived
the services provided to them was very satisfactory.

Client's Feedback:
>Exceeding expectations.
>Keep up.
>Very good.
>Great service.

IV. Recommendation

V. Actions Taken/ Action to Take:

Continually implement the CSS in LHSD-CDC and encourage clients to put recommendations/suggestions in their survey forms, for continual improvement.

Report Prepared by: ROSELLYN JOY V. MALIT

Senior Health Program Officer

Noted by: MARIA ELOISA C. VIDAR, MD, MCHM, DPAFP-TM

Medical Officer IV

Date submitted: June 4, 2019

 Republic of the Philippines
CENTRAL LUZON CENTER FOR HEALTH DEVELOPMENT
Department of Health
City of San Fernando, Pampanga

MONTHLY REPORT OF CUSTOMER FEEDBACK

June 2019

I. Introduction

Number of Customers 15
Identification of Customers No. of Internal: 3
Methodology of Distributing the Form For these were given right after the services were rendered

Purpose of Visit No. of Respondents

Submit Reports/Docs 1
Inquire, request docs 1
Seek Assistance 1
Interviews 0
Follow-up docs 1
Apply 0
Others 0
Total 3
II. Highlights of the Findings:

Monthly Report of Summary of Customer Satisfaction Survey Form

Dates Covered: June 1-30, 2019
A. Internal
Strongly Agree Agree
Statement
Frequency % Frequency %
Received the appropriate services needed 3 100.00 0 0.00
Timely response was given 3 100.00 0 0.00
The staff was well-informed 3 100.00 0 0.00
The staff was courteous and approachable 3 100.00 0 0.00
The services rendered were just, honest and fair 3 100.00 0 0.00
The workplace was clean and organized 2 66.67 1 33.33
Overall Customer Satisfaction 3 100
Total Number of Respondents 3 3
Analysis and Interpretation: A very good level of customer satisfaction is continuously pe
provided by the LHSD-Communicable Disease Cluster. 100%
the services provided to them was very satisfactory.

Client's Feedback:
> Highly Recommended
B. External
Strongly Agree Agree
Statement
Frequency % Frequency %
Received the appropriate services needed 11 91.67 1 8.33
Timely response was given 12 100.00 0 0.00
The staff was well-informed 11 91.67 1 8.33
The staff was courteous and approachable 12 100.00 0 0.00
The services rendered were just, honest and fair 12 100.00 0 0.00
The workplace was clean and organized 11 91.67 1 8.33
Overall Customer Satisfaction 12 100
Total Number of Respondents 12 12
Analysis and Interpretation: A very good level of customer satisfaction is continuously pe
provided by the LHSD-Communicable Disease Cluster. 100%
the services provided to them was very satisfactory.

Client's Feedback:
> None

IV. Recommendation

V. Actions Taken/ Action to Take:

Continually implement the CSS in LHSD-CDC and encourage clients to put recommendations/suggestions in their

Report Prepared by: ROSELLYN JOY V. MALIT

Senior Health Program Officer

Noted by: MARIA ELOISA C. VIDAR, MD, MCHM, DPAFP-TM

Medical Officer IV

Date submitted: June 5, 2019

nes
H DEVELOPMENT
h
panga

R FEEDBACK

No.of External: 12
he services were rendered

No. of Respondents
3
3
1
1
0
0
4
12

atisfaction Survey Form

2019

Disagree Strongly Disagree

Frequency % Frequency %
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0
0 0
tisfaction is continuously perceived with the services
able Disease Cluster. 100% of the external clients perceived
as very satisfactory.
 Disagree Strongly Disagree
Frequency % Frequency %
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0
0 0
tisfaction is continuously perceived with the services
able Disease Cluster. 100% of the external clients perceived
as very satisfactory.

dations/suggestions in their survey forms, for continual improvement.

CHM, DPAFP-TM
 Republic of the Philippines
CENTRAL LUZON CENTER FOR HEALTH DEVELOPMENT
Department of Health
City of San Fernando, Pampanga

MONTHLY REPORT OF CUSTOMER FEEDBACK

July 1-31, 2019

I. Introduction

Number of Customers 10
Identification of Customers No. of Internal: 2 No.of External: 8
Methodology of Distributing the Form For these were given right after the services were rendered

Purpose of Visit No. of Respondents No. of Respondents

Submit Reports/Docs 1 1
Inquire, request docs 1 6
Seek Assistance 0 1
Interviews 0 0
Follow-up docs 0 0
Apply 0 0
Others 0 0
Total 2 8
II. Highlights of the Findings:

Monthly Report of Summary of Customer Satisfaction Survey Form

Dates Covered: July 1-31, 2019
A. Internal
Strongly Agree Agree Disagree Strongly Disagree
Statement
Frequency % Frequency % Frequency % Frequency %
Received the appropriate services needed 2 100.00 0 0.00 0 0 0 0
Timely response was given 2 100.00 0 0.00 0 0 0 0
The staff was well-informed 2 100.00 0 0.00 0 0 0 0
The staff was courteous and approachable 2 100.00 0 0.00 0 0 0 0
The services rendered were just, honest and fair 2 100.00 0 0.00 0 0 0 0
The workplace was clean and organized 2 100.00 0 0.00 0 0 0 0
Overall Customer Satisfaction 2 100 0 0
Total Number of Respondents 2 2 0 0
Analysis and Interpretation: A very good level of customer satisfaction is continuously perceived with the services
provided by the LHSD-Communicable Disease Cluster. 100% of the external clients perceived
the services provided to them was very satisfactory.

Client's Feedback:
> None

B. External
Strongly Agree Agree Disagree Strongly Disagree
Statement
Frequency % Frequency % Frequency % Frequency %
Received the appropriate services needed 6 100.00 2 100.00 0 0 0 0
Timely response was given 6 100.00 2 100.00 0 0 0 0
The staff was well-informed 6 100.00 2 100.00 0 0 0 0
The staff was courteous and approachable 6 100.00 2 100.00 0 0 0 0
The services rendered were just, honest and fair 6 100.00 2 100.00 0 0 0 0
The workplace was clean and organized 6 100.00 2 100.00 0 0 0 0
Overall Customer Satisfaction 6 100 0
Total Number of Respondents 6 2 0 0
Analysis and Interpretation: A very good level of customer satisfaction is continuously perceived with the services
provided by the LHSD-Communicable Disease Cluster. 100% of the external clients perceived
the services provided to them was very satisfactory.

Client's Feedback:
> None

IV. Recommendation

V. Actions Taken/ Action to Take:

Continually implement the CSS in LHSD-CDC and encourage clients to put recommendations/suggestions in their survey forms, for continual improvement.

Report Prepared by: ROSELLYN JOY V. MALIT, R.N

Senior Health Program Officer

Noted by: MARIA ELOISA C. VIDAR, MD, MCHM, DPAFP-TM

Medical Officer IV

Date submitted: August 5, 2019

 Republic of the Philippines
CENTRAL LUZON CENTER FOR HEALTH DEVELOPMENT
Department of Health
City of San Fernando, Pampanga

MONTHLY REPORT OF CUSTOMER FEEDBACK

August 1-31, 2019

I. Introduction

Number of Customers 10
Identification of Customers No. of Internal: 2 No.of External: 8
Methodology of Distributing the Form For these were given right after the services were rendered

Purpose of Visit No. of Respondents No. of Respondents

Submit Reports/Docs 1 2
Inquire, request docs 1 4
Seek Assistance 0 0
Interviews 0 0
Follow-up docs 0 0
Apply 0 0
Others 0 2
Total 2 8
II. Highlights of the Findings:

Monthly Report of Summary of Customer Satisfaction Survey Form

Dates Covered: August 1-31, 2019
A. Internal
Strongly Agree Agree Disagree Strongly Disagree
Statement
Frequency % Frequency % Frequency % Frequency %
Received the appropriate services needed 2 100.00 0 0.00 0 0 0 0
Timely response was given 2 100.00 0 0.00 0 0 0 0
The staff was well-informed 2 100.00 0 0.00 0 0 0 0
The staff was courteous and approachable 2 100.00 0 0.00 0 0 0 0
The services rendered were just, honest and fair 2 100.00 0 0.00 0 0 0 0
The workplace was clean and organized 2 100.00 0 0.00 0 0 0 0
Overall Customer Satisfaction 2 100 0 0
Total Number of Respondents 2 2 0 0
Analysis and Interpretation: A very good level of customer satisfaction is continuously perceived with the services
provided by the LHSD-Communicable Disease Cluster. 100% of the external clients perceived
the services provided to them was very satisfactory.

Client's Feedback:
> None

B. External
Strongly Agree Agree Disagree Strongly Disagree
Statement
Frequency % Frequency % Frequency % Frequency %
Received the appropriate services needed 8 100.00 0 0.00 0 0 0 0
Timely response was given 8 100.00 0 0.00 0 0 0 0
The staff was well-informed 8 100.00 0 0.00 0 0 0 0
The staff was courteous and approachable 8 100.00 0 0.00 0 0 0 0
The services rendered were just, honest and fair 8 100.00 0 0.00 0 0 0 0
The workplace was clean and organized 8 100.00 0 0.00 0 0 0 0
Overall Customer Satisfaction 8 100 0
Total Number of Respondents 8 8 0 0
Analysis and Interpretation: A very good level of customer satisfaction is continuously perceived with the services
provided by the LHSD-Communicable Disease Cluster. 100% of the external clients perceived
the services provided to them was very satisfactory.

Client's Feedback:
> Mabait na kawani
> Mabilis at Magalang
> Good Service

IV. Recommendation

V. Actions Taken/ Action to Take:

Continually implement the CSS in LHSD-CDC and encourage clients to put recommendations/suggestions in their survey forms, for continual improvement.

Report Prepared by: ROSELLYN JOY V. MALIT, R.N

Senior Health Program Officer

Noted by: MARIA ELOISA C. VIDAR, MD, MCHM, DPAFP-TM

Medical Officer IV

Date submitted: September 2, 2019

 Republic of the Philippines
CENTRAL LUZON CENTER FOR HEALTH DEVELOPMENT
Department of Health
City of San Fernando, Pampanga

MONTHLY REPORT OF CUSTOMER FEEDBACK

September 1-30, 2019

I. Introduction

Number of Customers 0
Identification of Customers No. of Internal: 0
Methodology of Distributing the Form For these were given right after the services were rendered

Purpose of Visit No. of Respondents

Submit Reports/Docs 0
Inquire, request docs 0
Seek Assistance 0
Interviews 0
Follow-up docs 0
Apply 0
Others 0
Total 0
II. Highlights of the Findings:

Monthly Report of Summary of Customer Satisfaction Survey Form

Dates Covered: September 1-30, 2019
A. Internal
Strongly Agree Agree
Statement
Frequency % Frequency %
Received the appropriate services needed 0 0.00 0 0.00
Timely response was given 0 0.00 0 0.00
The staff was well-informed 0 0.00 0 0.00
The staff was courteous and approachable 0 0.00 0 0.00
The services rendered were just, honest and fair 0 0.00 0 0.00
The workplace was clean and organized 0 0.00 0 0.00
Overall Customer Satisfaction 0 0
Total Number of Respondents 2 2
Analysis and Interpretation: A very good level of customer satisfaction is continuously pe
provided by the LHSD-Communicable Disease Cluster. 100%
the services provided to them was very satisfactory.

Client's Feedback:
> None
B. External
Strongly Agree Agree
Statement
Frequency % Frequency %
Received the appropriate services needed 0 0.00 0 0.00
Timely response was given 0 0.00 0 0.00
The staff was well-informed 0 0.00 0 0.00
The staff was courteous and approachable 0 0.00 0 0.00
The services rendered were just, honest and fair 0 0.00 0 0.00
The workplace was clean and organized 0 0.00 0 0.00
Overall Customer Satisfaction 0 0
Total Number of Respondents 8 8
Analysis and Interpretation: A very good level of customer satisfaction is continuously pe
provided by the LHSD-Communicable Disease Cluster. 100%
the services provided to them was very satisfactory.

Client's Feedback:
>

IV. Recommendation

V. Actions Taken/ Action to Take:

Continually implement the CSS in LHSD-CDC and encourage clients to put recommendations/suggestions in their

Report Prepared by: ROSELLYN JOY V. MALIT, R.N

Senior Health Program Officer

Noted by: MARIA ELOISA C. VIDAR, MD, MCHM, DPAFP-TM

Medical Officer IV

Date submitted: September 30, 2019

nes
H DEVELOPMENT
h
panga

R FEEDBACK
9

No.of External: 0
he services were rendered

No. of Respondents
0
0
0
0
0
0
0
0

atisfaction Survey Form

30, 2019

Disagree Strongly Disagree

Frequency % Frequency %
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0
0 0
tisfaction is continuously perceived with the services
able Disease Cluster. 100% of the external clients perceived
as very satisfactory.
 Disagree Strongly Disagree
Frequency % Frequency %
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0
0 0
tisfaction is continuously perceived with the services
able Disease Cluster. 100% of the external clients perceived
as very satisfactory.

dations/suggestions in their survey forms, for continual improvement.

CHM, DPAFP-TM
 Republic of the Philippines
CENTRAL LUZON CENTER FOR HEALTH DEVELOPMENT
Department of Health
City of San Fernando, Pampanga

MONTHLY REPORT OF CUSTOMER FEEDBACK

October 1-31, 2019

I. Introduction

Number of Customers 0
Identification of Customers No. of Internal: 0
Methodology of Distributing the Form For these were given right after the services were rendered

Purpose of Visit No. of Respondents

Submit Reports/Docs 0
Inquire, request docs 0
Seek Assistance 0
Interviews 0
Follow-up docs 0
Apply 0
Others 0
Total 0
II. Highlights of the Findings:

Monthly Report of Summary of Customer Satisfaction Survey Form

Dates Covered: October 1-31, 2019
A. Internal
Strongly Agree Agree
Statement
Frequency % Frequency %
Received the appropriate services needed 0 0.00 0 0.00
Timely response was given 0 0.00 0 0.00
The staff was well-informed 0 0.00 0 0.00
The staff was courteous and approachable 0 0.00 0 0.00
The services rendered were just, honest and fair 0 0.00 0 0.00
The workplace was clean and organized 0 0.00 0 0.00
Overall Customer Satisfaction 0 0
Total Number of Respondents 2 2
Analysis and Interpretation: A very good level of customer satisfaction is continuously pe
provided by the LHSD-Communicable Disease Cluster. 100%
the services provided to them was very satisfactory.

Client's Feedback:
> None
B. External
Strongly Agree Agree
Statement
Frequency % Frequency %
Received the appropriate services needed 0 0.00 0 0.00
Timely response was given 0 0.00 0 0.00
The staff was well-informed 0 0.00 0 0.00
The staff was courteous and approachable 0 0.00 0 0.00
The services rendered were just, honest and fair 0 0.00 0 0.00
The workplace was clean and organized 0 0.00 0 0.00
Overall Customer Satisfaction 0 0
Total Number of Respondents 8 8
Analysis and Interpretation: A very good level of customer satisfaction is continuously pe
provided by the LHSD-Communicable Disease Cluster. 100%
the services provided to them was very satisfactory.

Client's Feedback:
>

IV. Recommendation

V. Actions Taken/ Action to Take:

Continually implement the CSS in LHSD-CDC and encourage clients to put recommendations/suggestions in their

Report Prepared by: ROSELLYN JOY V. MALIT, R.N

Senior Health Program Officer

Noted by: MARIA ELOISA C. VIDAR, MD, MCHM, DPAFP-TM

Medical Officer IV

Date submitted: October 31, 2019

nes
H DEVELOPMENT
h
panga

R FEEDBACK

No.of External: 0
he services were rendered

No. of Respondents
0
0
0
0
0
0
0
0

atisfaction Survey Form

1, 2019

Disagree Strongly Disagree

Frequency % Frequency %
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0
0 0
tisfaction is continuously perceived with the services
able Disease Cluster. 100% of the external clients perceived
as very satisfactory.
 Disagree Strongly Disagree
Frequency % Frequency %
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0
0 0
tisfaction is continuously perceived with the services
able Disease Cluster. 100% of the external clients perceived
as very satisfactory.

dations/suggestions in their survey forms, for continual improvement.

CHM, DPAFP-TM
 Republic of the Philippines
CENTRAL LUZON CENTER FOR HEALTH DEVELOPMENT
Department of Health
City of San Fernando, Pampanga

MONTHLY REPORT OF CUSTOMER FEEDBACK

November 1-30, 2019

I. Introduction

Number of Customers 0
Identification of Customers No. of Internal: 0
Methodology of Distributing the Form For these were given right after the services were rendered

Purpose of Visit No. of Respondents

Submit Reports/Docs 0
Inquire, request docs 0
Seek Assistance 0
Interviews 0
Follow-up docs 0
Apply 0
Others 0
Total 0
II. Highlights of the Findings:

Monthly Report of Summary of Customer Satisfaction Survey Form

Dates Covered: November 1-30, 2019
A. Internal
Strongly Agree Agree
Statement
Frequency % Frequency %
Received the appropriate services needed 0 0.00 0 0.00
Timely response was given 0 0.00 0 0.00
The staff was well-informed 0 0.00 0 0.00
The staff was courteous and approachable 0 0.00 0 0.00
The services rendered were just, honest and fair 0 0.00 0 0.00
The workplace was clean and organized 0 0.00 0 0.00
Overall Customer Satisfaction 0 0
Total Number of Respondents 2 2
Analysis and Interpretation: A very good level of customer satisfaction is continuously pe
provided by the LHSD-Communicable Disease Cluster. 100%
the services provided to them was very satisfactory.

Client's Feedback:
> None
B. External
Strongly Agree Agree
Statement
Frequency % Frequency %
Received the appropriate services needed 0 0.00 0 0.00
Timely response was given 0 0.00 0 0.00
The staff was well-informed 0 0.00 0 0.00
The staff was courteous and approachable 0 0.00 0 0.00
The services rendered were just, honest and fair 0 0.00 0 0.00
The workplace was clean and organized 0 0.00 0 0.00
Overall Customer Satisfaction 0 0
Total Number of Respondents 8 8
Analysis and Interpretation: A very good level of customer satisfaction is continuously pe
provided by the LHSD-Communicable Disease Cluster. 100%
the services provided to them was very satisfactory.

Client's Feedback:
>

IV. Recommendation

V. Actions Taken/ Action to Take:

Continually implement the CSS in LHSD-CDC and encourage clients to put recommendations/suggestions in their

Report Prepared by: ROSELLYN JOY V. MALIT, R.N

Senior Health Program Officer

Noted by: MARIA ELOISA C. VIDAR, MD, MCHM, DPAFP-TM

Medical Officer IV

Date submitted: December 2, 2019

nes
H DEVELOPMENT
h
panga

R FEEDBACK
9

No.of External: 0
he services were rendered

No. of Respondents
0
0
0
0
0
0
0
0

atisfaction Survey Form

30, 2019

Disagree Strongly Disagree

Frequency % Frequency %
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0
0 0
tisfaction is continuously perceived with the services
able Disease Cluster. 100% of the external clients perceived
as very satisfactory.
 Disagree Strongly Disagree
Frequency % Frequency %
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0
0 0
tisfaction is continuously perceived with the services
able Disease Cluster. 100% of the external clients perceived
as very satisfactory.

dations/suggestions in their survey forms, for continual improvement.

CHM, DPAFP-TM
 Republic of the Philippines
CENTRAL LUZON CENTER FOR HEALTH DEVELOPMENT
Department of Health
City of San Fernando, Pampanga

MONTHLY REPORT OF CUSTOMER FEEDBACK

December 1-31, 2019

I. Introduction

Number of Customers 0
Identification of Customers No. of Internal: 0 No.of External: 0
Methodology of Distributing the Form For these were given right after the services were rendered

Purpose of Visit No. of Respondents No. of Respondents

Submit Reports/Docs 0 0
Inquire, request docs 0 0
Seek Assistance 0 0
Interviews 0 0
Follow-up docs 0 0
Apply 0 0
Others 0 0
Total 0 0
II. Highlights of the Findings:

Monthly Report of Summary of Customer Satisfaction Survey Form

Dates Covered: December 1-31, 2019
A. Internal
Strongly Agree Agree Disagree Strongly Disagree
Statement
Frequency % Frequency % Frequency % Frequency %
Received the appropriate services needed 0 0.00 0 0.00 0 0 0 0
Timely response was given 0 0.00 0 0.00 0 0 0 0
The staff was well-informed 0 0.00 0 0.00 0 0 0 0
The staff was courteous and approachable 0 0.00 0 0.00 0 0 0 0
The services rendered were just, honest and fair 0 0.00 0 0.00 0 0 0 0
The workplace was clean and organized 0 0.00 0 0.00 0 0 0 0
Overall Customer Satisfaction 0 0 0 0
Total Number of Respondents 2 2 0 0
Analysis and Interpretation: A very good level of customer satisfaction is continuously perceived with the services
provided by the LHSD-Communicable Disease Cluster. 100% of the external clients perceived
the services provided to them was very satisfactory.

Client's Feedback:
> None

B. External
Strongly Agree Agree Disagree Strongly Disagree
Statement
Frequency % Frequency % Frequency % Frequency %
Received the appropriate services needed 0 0.00 0 0.00 0 0 0 0
Timely response was given 0 0.00 0 0.00 0 0 0 0
The staff was well-informed 0 0.00 0 0.00 0 0 0 0
The staff was courteous and approachable 0 0.00 0 0.00 0 0 0 0
The services rendered were just, honest and fair 0 0.00 0 0.00 0 0 0 0
The workplace was clean and organized 0 0.00 0 0.00 0 0 0 0
Overall Customer Satisfaction 0 0 0
Total Number of Respondents 8 8 0 0
Analysis and Interpretation: A very good level of customer satisfaction is continuously perceived with the services
provided by the LHSD-Communicable Disease Cluster. 100% of the external clients perceived
the services provided to them was very satisfactory.

Client's Feedback:
>

IV. Recommendation

V. Actions Taken/ Action to Take:

Continually implement the CSS in LHSD-CDC and encourage clients to put recommendations/suggestions in their survey forms, for continual improvement.

Report Prepared by: ROSELLYN JOY V. MALIT, R.N

Senior Health Program Officer

Noted by: MARIA ELOISA C. VIDAR, MD, MCHM, DPAFP-TM

Medical Officer IV

Date submitted: December 31, 2019