NIMS UNIVERSITY

Masters of Business Administration

MBA Internship Report

Student Name- Nitin Sharma

Student ID- 2022MBA196

Name of the Organization- Prabin Agarwal empowering investments

Location of the Organization – SILIGURI, WEST BENGAL

Date of Submission -
[Month, Year]
TABLE OF CONTENT

1. LETTER OF UNDERTAKING
2. CERTIFICATE
3. DEDICATION
4. ACKNOWLEDGEMENT
5. PREFACE
6. SUMMARY
7. INTRODUCTION OF THE ORGANIZATION
8. SERVICE AND PRODUCTS
9. DEPARTMENT & DIVISION
10. ROLES OF MY /DEPARTMENT AND DIVISION
11. KEY RESPONSIBILITIES
12. SKILLS ACQUIRED
13. PLAN OF INTERNSHIP PROGRAM
14. TRANING PROGRAM
15. SWOT
16. CONCLUSION
17. RECOMMENDATIONS
 LETTER OF UNDERTAKING

I Nitin Sharma, Student ID 2022MBA196, here by confirm that the internships report I
have provided is solely my own effort. I did not copy my report partially or completely
from any other student or from any other source either against payment or free & did not
provide plagiarized material in any section of my report. I further confirm that the
document
(internships confirm certificate) that I have provide are genuine & have been issued by
the authorized person in the organization. If I am found guilty of misstating, misleading
or concealing the facts about my activities at any stage, the university is authorized to
take disciplinary action against me according to university policies & regulations.

I hereby also confirm that I have carefully read & understood all the guidelines,
regulations provided by the guide. In case of any negligence, I shall be held responsible
 Dedication

This report is dedicated to the spirit of learning and growth, fueled by the invaluable
experiences gained during my internship at Prabin Agarwal Empowering Investments. To the
mentors and colleagues who generously shared their knowledge, guidance, and support, I
express my deepest gratitude.

This dedication extends to my family and friends, whose unwavering encouragement and
understanding made this journey possible. Your belief in my potential has been a constant
source of motivation, and I am grateful for your enduring support.

May this report serve as a testament to the collective effort and commitment to excellence
that defines the Prabin Agarwal Empowering Investments family and the broader community
that surrounds me. Each interaction, challenge, and success has contributed to my personal
and professional development, shaping a narrative of growth and resilience.
 Acknowledgment

I extend my heartfelt gratitude to Nims University for providing me with the opportunity to
pursue my MBA internship. Special thanks to Priyanka Ranawat for their guidance and
support throughout the internship period.

I would like to express my sincere appreciation to Prabin Agarwal Empowering

Investments for hosting me during my internship. My gratitude goes to Ayesha More for
their valuable insights, mentorship, and unwavering support during my time at the
organization.

I am thankful to the entire team at [Prabin Agarwal Company] for their cooperation and
willingness to share their knowledge, which significantly contributed to my learning and
professional development.

Lastly, I would like to acknowledge my family and friends for their encouragement and
support during this internship journey.
 PREFACE

For an MBA it is necessary to have some practical knowledge as well as the generic
qualifications. It is extremely important to have idea of what goes on in the industry before
actually step in to the industry and it helps the student to select his field of interest to pursue
his career.
Prabin Agarwal empowering investment has provided that training ground for me. In 45 days
of my internship, I got complete view of finance industry. The works involve the customer
service in finance department (mutual fund, stock, FNO).
 EXECUTIVE SUMMARY OF THE REPORT

This internship report is a comprehensive analysis of the customer service practices at Prabin
Agarwal empowering investment, a leading financial technology company. The primary
focus of the internship was to understand and evaluate the customer service strategies in
enhancing customer satisfaction and loyalty.

1. INTRODUCTION

Prabin Agarwal Financial Investment Services was set up in 2005 to guide people
towards Financial towards financial freedom, by providing smart, practical investment
answers to tough money questions people have.

2. OBJECTIVES

Investment companies are business entities, both privately and publicly owned, that
manage, sell and market funds to the public. The main business of an investment
company is to hold and manage securities for investment purposes, but they typically
offer investors a variety of funds and investment services, which include portfolio
management, recordkeeping, custodial, legal, accounting and tax management
services.

3. CUSTOMER SERVICE FRAMEWORK

 Customer Service Strategy.

 Make a good team
 Common Purpose
 Set a benchmark
 Create a customer feedback system
 Give rewards to the employees
 Integrity
 Efficacy

4. RESPONSE TIME AND EFFICIENCY

The report highlights the importance of timely responses in customer service. It

demonstrated commendable efficiency in addressing customer queries and concerns.
The use of technology to automate certain processes contributed to quicker response
times, enhancing overall customer experience.
5. CUSTOMER FEEDBACK AND SATISFACTION

Feedback from customers was collected and analyzed to gauge satisfaction levels.
Positive feedback highlighted the effectiveness of customer service, while negative
feedback provided valuable insights into the areas requiring attention. Continuous
feedback loops were observed, indicating a commitment to ongoing improvement.
 INTRODUCTION OF THE ORGANIZATION

Prabin Agarwal Financial Investment Services was set up in 2005 to guide people towards
financial freedom, by providing smart, practical investment answers to the tough money
questions people have.

Our story began decades before we were formally established by our namesake founder –
Prabin Agarwal. With his roots in a hinterland region not traditionally conversant with
financial investments, Prabin developed an extraordinary ground-level view of the savings
and investments landscape. He realised that lifetime financial security should not be limited
by what education people had, where they were located or, what financial strata they came
from. It helped him develop a ‘TotalView’ approach to selecting investments for financial
well-being.

At the core of this positive-impact philosophy, he believed in building long-term trust by

understanding the key emotional triggers and behavioural drivers that could lead to well-
informed investment decisions. His personal ability of connecting with clients gave them the
confidence to stay on the path to their long-term aspirations, without being diverted by
market turbulence.
Over the decades, his people-first investment focus has gained momentum through avenues
such as his reputed KUBER MANTRA investor awareness program and numerous investor
forum events.

Today, Prabin Agarwal is among India’s top upcoming financial investment professionals
recognised by industry and regularly featured in the financial press. He has consistently won
accolades over the years, including the Wealth Forum – Guerrilla Marketing Champion
(2017), Wealth Forum – Marketing Wiz Award (2018) for 360 Degree Goal-Based
Marketing, FFF & Economic Times – Most Influential Volatility Coach Award (2020),
besides a bouquet of honours, from some of the most reputed AMCs and Financial
Institutions in the country.
KUBER MANTRA 2022
This year our annual event “KUBER MANTRA 2022”, a session on Wealth and Happiness,
was organized on 12th November 2022. The blog shares insight from the wizards of the
mutual fund industry on how we can GROW WITH INDIA.

Mr. Nilesh Shah (Group President & MD, Kotak AMC)

• Slow Motion to Fast Forward: What we saw in the last 30 years is likely to happen in the
next 7-10years.

India has become the 5th largest economy beating England, which has reigned for 200 years,
and by 2027 India is likely to beat Germany and become the 4th largest economy, thereby
beating Japan by 2030 and becoming the 3rd largest economy in the world.

• Local to Global: By 2047, in the centenary year, Amul group estimates that it should be
able to achieve 18 lakhs crore from 61000 crores, i.e. almost 30 times growth in the next 25
years. This clearly depicts the growth potential of local companies.

• Fastest growing cities: According to Oxford Economics data-Among 10 cities with high
GDP growth, 6 are Indian cities, i.e. Hyderabad, Mumbai, Bengaluru, Delhi, Chennai, and
Kolkata. The remaining comprises Jakarta, Kuala Lumpur, Bangkok, and Ho Chi Minh.

Mr Ashok Kanawala (Head -Distribution Alliances and Product Strategy, HDFC AMC)
• While the world slows, India can grow: While the world grapples with the fear of
recession, India is expected to be the fastest-growing major economy.

• India-An Oasis of Hope: Resilience amongst geopolitical uncertainty

We have witnessed the remarkable resilience of Indian equities vs peers in 2022 despite
enormous geopolitical uncertainty.
India’s foreign exchange reserves stand at the 6th position in the world.

• MF Industry AUM -2032? The crowd was startled when Mr kanawala left it to the
audience to guess what India’s AUM growth will be in 2032 as he explained the past trends,
which showed a six times increase in 10 years, i.e. 6 lakh crore in the year 2012 from 1 lakh
crore in 2002 and 36 lakh crore in 2022 from 6 lakh crore in 2012.

• Increase in SIP Inflows: SIP monthly contribution has increased three times from 4300
crores in March 2017 to 12,140 crores in March 2022

Mr Prabin Agarwal (Founder, Prabin Agarwal-Empowering Investors)

• Golden Decade Ahead: India projected to be the 3rd largest economy by 2030:
in 1990 China was the 9th largest economy; by 2000, China became the 6th largest economy;
between 2010 and 2020, China continued to be the 2nd largest economy. Similarly, in 2010
India was the 9th largest economy; by 2020, it became the 6th largest, and by 2030, it is expected to
become the 3rd largest economy.

• Still a Blue Ocean: Only 2% of the Indian population invests in Mutual funds, and
insurance policy owners are 17 times more than unique MF investors. The opportunity is
vast; invest now to get the Early Mover Advantages.

SERVICES AND PRODUCTS

Mutual Fund:
A mutual fund is an investment vehicle that pools money from a large number of investors to
invest in a diversified portfolio of stocks, bonds, or other securities. The fund is managed by
professional fund managers who make investment decisions on behalf of the investors. The
profits or losses generated by the investments are shared among the investors based on their
holdings in the mutual fund.

Types of Mutual Funds:

1. Equity Funds:
- These funds primarily invest in stocks or equities. They carry a higher risk compared to
other types of funds but also have the potential for higher returns. Equity funds can be further
categorized based on market capitalization, such as large-cap, mid-cap, and small-cap funds.
2. Debt Funds:
- Debt funds invest in fixed-income securities such as government bonds, corporate bonds,
and other debt instruments. These funds are generally considered lower risk compared to
equity funds and are suitable for investors seeking stable income.

3. Balanced or Hybrid Funds:

- Balanced funds, also known as hybrid funds, invest in a mix of both stocks and bonds to
provide a balanced approach to risk and return. They aim to provide investors with both
capital appreciation and income.

4. Money Market Funds:

- Money market funds invest in short-term, low-risk securities such as Treasury bills,
commercial paper, and certificates of deposit. These funds are considered low-risk and are
suitable for investors looking for capital preservation and liquidity.

5. Index Funds:
- Index funds aim to replicate the performance of a specific market index, such as the S&P
500. The fund's portfolio mirrors the composition of the chosen index, providing investors
with broad market exposure.

6. Sectoral or Thematic Funds:

- Sectoral or thematic funds focus on specific sectors or themes, such as technology,
healthcare, or energy. Investors who believe in the growth potential of a particular sector may
choose these funds to align their investments with their convictions.

7. Tax-Saving Funds (ELSS):

- Equity Linked Savings Schemes (ELSS) are tax-saving mutual funds that offer tax
benefits under Section 80C of the Income Tax Act. These funds have a lock-in period, and a
portion of the invested amount is eligible for tax deduction.

8. Global or International Funds:

 - Global or international funds invest in assets outside the investor's home country. They
provide exposure to international markets and can be region-specific or have a global focus.

9. Liquid Funds:
- Liquid funds invest in short-term money market instruments and provide high liquidity.
These funds are suitable for investors looking for a safe and liquid alternative to traditional
savings accounts.

Choosing the right type of mutual fund depends on an investor's financial goals, risk
tolerance, and investment horizon. It's essential to carefully assess the fund's objectives,
historical performance, and fees before making investment decisions.

What are Mutual Funds and How Do They Work?

Have you ever wondered how to make your money work for you, even while you sleep?
Well, you’re in the right place because today, we’re diving into the fascinating world of
mutual funds. Think of mutual funds as your financial sidekick, helping you grow your
wealth without breaking a sweat.

So, you might be wondering, “What are mutual funds exactly?” Well, let’s break it down
with a simple analogy. Imagine you’re at a pizza party with a bunch of friends. Everyone
craves different toppings, but no one wants to buy a whole pizza for themselves. Instead, you
all pitch in some money, and the smart pizza place owner makes a variety of pizzas to cater to
everyone’s tastes. Voila! You’ve got yourself a mutual pizza fund.
In the financial world, mutual funds work similarly. Instead of buying individual stocks or
bonds, you pool your money with other investors, and a professional fund manager creates a
diversified portfolio of investments. This portfolio might include stocks, bonds, or a mix of
both, depending on the fund’s objective.

Now, let’s talk about diversification, which is a critical aspect of mutual funds. Imagine
you’re taking a walk through a park filled with different types of flowers. You’re left with
nothing if you put all your money into just one type of flower, and a sudden heatwave kills it
off. But if you spread your money across various types of flowers, the heat might hurt one or
two, but the rest will still bloom. Diversification helps reduce risk in your investment
portfolio.

Mutual funds come in various flavours, just like ice cream. There are equity funds, which
invest primarily in stocks, and debt funds, which focus on fixed-income securities such as
bonds and commercial papers. Then, hybrid funds offer a mix of stocks and bonds. Each fund has
its own unique flavour or investment objective, whether it’s growth, income, or a blend of both.

Now, let’s get into the nitty-gritty of how mutual funds operate. Imagine you’re at a bustling
farmers’ market, and you decide to buy some apples. You don’t want to pick them yourself,
so you ask a friendly vendor for help. The vendor gathers a selection of the juiciest apples,
and you pay them for their service.

But wait, there’s more! Mutual funds aren’t just for the wealthy. They’re like a financial
playground open to everyone. Whether you have a small or large sum to invest, there’s likely
a mutual fund that suits your needs. Some funds have low minimum investment
requirements, making them accessible to all.

So, you might be thinking, “Are mutual funds the right choice for me?” Well, that depends on
your financial goals, risk tolerance, and investment horizon. It’s like deciding whether to take
a scenic road trip or a direct flight to your destination. Mutual funds can offer potential
rewards, but they also come with some level of risk. Understanding your comfort zone is
crucial.

Here’s a question to ponder: “What do you want your money to achieve?” Are you
looking to build wealth over the long term, generate income for retirement, or save up for a
specific goal, like buying a house? Mutual funds can be tailored to fit your objectives. It’s
like customizing your playlist for different moods and occasions.

In conclusion, mutual funds are like the versatile Swiss army knives of the investment world.
They offer diversification, professional management, and accessibility to investors of all
backgrounds. Whether you’re a seasoned investor or just dipping your toes into the financial
waters, mutual funds can be a valuable addition to your investment toolkit.

So, explore the world of mutual funds and discover how they can help your money grow, just
like a well-tended garden or a carefully crafted pizza. Remember, the key is to research,
assess your goals, and choose the funds that align with your financial dreams.
Benefits of Investing in Mutual Funds

In the world of finance, mutual funds have emerged as a powerful tool for investors to
achieve their financial goals. In this article, we will explore the benefits of mutual funds in a
more structured manner, shedding light on how they can offer diversification, professional
management, affordability, liquidity, and risk management.

Helps Mitigate Risk Through Diversification

Diversification is a fundamental strategy to reduce risk in an investment portfolio. Mutual
funds epitomise this concept by pooling resources from various investors to create a
diversified portfolio of assets. This portfolio may encompass a range of investment options,
such as stocks and bonds.

To illustrate, consider a ship captain navigating treacherous waters. By having a well-

balanced crew with different skill sets, the captain can better manage unexpected challenges.
In a mutual fund, each investment is like a member of that crew, contributing to the overall
strength and stability of the portfolio. The benefit is clear: risk is spread, reducing the impact
of poor-performing stocks/debt instruments on the investor’s wealth.

Professional Management
Not everyone is a seasoned sailor in the turbulent sea of financial markets. Mutual funds
provide a solution by offering professional management. Skilled fund managers analyse
market conditions, select investments, and make informed decisions on behalf of investors.

The investor doesn’t need to worry about the different intricacies of the investment world and
they can rely on the expertise of the fund manager to invest in quality investments and deliver
returns.

Accessible for All

One of the notable advantages of mutual funds is their accessibility. Unlike exclusive
investment opportunities, mutual funds welcome investors with a wide range of financial
backgrounds. Many funds have low minimum investment requirements, enabling individuals
with modest budgets such as ₹ 500 per month to participate.

High Liquidity
Mutual funds offer a level of liquidity that investors often find attractive. Unlike some
investments, such as real estate or fixed-term deposits, mutual fund shares can be bought or
sold on any business day.

This liquidity is akin to having the key to a safe deposit box containing your treasures. It
allows investors to access their funds when needed, whether it’s for emergencies or planned
expenses. Mutual funds offer the flexibility to manage your financial resources on your own
terms.

Ignore Market Volatility

Market volatility is an inherent part of investing. However, mutual funds are designed to help
mitigate the impact of such volatility. With their diversified portfolios and professional
management, mutual funds act as a buffer against the turbulence of financial markets.

Imagine a sailor with a life jacket – even if the sea gets rough in one area, they have a safety
net to rely on. In the context of mutual funds, if one investment in the portfolio encounters
turbulence, the others can help maintain overall stability. This risk management aspect is
essential for investors looking to secure their financial ship over the long term.

Ability to Invest Through SIP

Another benefit of mutual funds is the ability to invest in mutual funds through Systematic
Investment Plan (SIP). SIPs allow investors to commit to a regular, fixed investment amount
at predefined intervals, typically monthly. This disciplined approach is just like to a
consistent fitness routine.

Just as regular exercise yields long-term health benefits, SIPs can lead to the gradual growth
of your investment portfolio. They promote financial discipline, ensuring that you
consistently invest a portion of your income, regardless of market conditions. This approach
helps you avoid emotional reactions to market fluctuations and encourages a long-term
perspective.

Helps Plan for Goals

Mutual funds offer a structured framework for investors to plan and achieve their financial
goals. Whether you’re saving for a down payment on a house, funding your child’s
education, or building a retirement nest egg, mutual funds can be tailored to match your
specific objectives.

Imagine you’re embarking on a road trip with multiple destinations along the way. Each
destination represents a different financial goal. Mutual funds allow you to allocate your
investments strategically just like the different destinations along the way. You can choose
funds that align with the time horizon and risk tolerance associated with each goal.

For instance, if you’re planning for a short-term goal like a vacation within the next two
years, you might opt for a conservative mutual fund with lower risk and more stable returns.
On the other hand, for a long-term retirement goal that’s decades away, you could consider a
more aggressive fund with a higher potential for growth.

By utilizing mutual funds in this manner, you can compartmentalize your investments, track
your progress, and make informed decisions based on your evolving financial landscape. This
structured approach helps ensure that you stay on course and reach your financial goals more
efficiently.

Conclusion
In summary, mutual funds offer a structured and effective approach to investment. They
provide diversification, professional management, accessibility, liquidity, and risk
management, making them a valuable tool for investors of all backgrounds. As you navigate
the complex seas of financial planning and wealth building, consider the role mutual funds
can play in achieving your financial goals. By aligning your investments with your objectives
and risk tolerance, you can leverage the advantages of mutual funds to chart a course towards
a more secure financial future.

INSURANCE:
Insurance products within a mutual fund company are typically associated with investment-
linked insurance plans. These products combine elements of both mutual funds and
insurance, providing investors with an opportunity to invest in the financial markets while
also offering insurance coverage. Here are the main types of insurance products offered by
mutual fund companies:

1. Variable Life Insurance:

- Variable life insurance is a type of permanent life insurance that allows policyholders to
invest the cash value of their policy in various investment options, including mutual funds.
The policy's cash value and death benefit can fluctuate based on the performance of the
chosen investments.

2. Variable Universal Life Insurance (VUL):

- VUL is another form of permanent life insurance that combines features of variable life
insurance with the flexibility of universal life insurance. Policyholders can allocate their
premiums among different investment options, often including mutual funds. The cash value
and death benefit can vary based on market performance.

3. Unit-Linked Insurance Plans (ULIPs):

- ULIPs are popular in certain regions and are investment-linked insurance plans that allow
policyholders to invest in a variety of funds, including mutual funds. The investment
component of a ULIP is linked to the performance of these funds, providing potential returns
based on market movements.

4. Endowment Policies:
 - Endowment policies combine life insurance coverage with a savings component. The
premiums paid by the policyholder are invested in a mix of assets, which may include mutual
funds. The policyholder receives a lump sum amount (maturity benefit) at the end of the
policy term, or in case of the insured's death, the death benefit is paid out.

5. Indexed Universal Life Insurance (IUL):

- IUL is a type of universal life insurance where the cash value is linked to a stock market
index. Policyholders can benefit from the potential gains in the market, often with a
guaranteed minimum interest rate. The investment component may involve mutual funds or
other indexed investments.

6. Whole Life Insurance with Investment Options:

- Some mutual fund companies offer whole life insurance policies with an investment
component. Policyholders have the option to allocate a portion of their premiums to
investment funds, including mutual funds, providing a potential for cash value growth.

It's important to note that these insurance products within mutual fund companies are often
designed to provide a combination of insurance coverage and investment opportunities.
Policyholders should carefully review the terms, fees, and investment options associated with
these products, as they can vary based on the specific insurance plan and the mutual fund
company offering them. Additionally, individuals should consider consulting with a financial
advisor to ensure that the chosen insurance product aligns with their financial goals and risk
tolerance.

Department/Division Information
 Overview of Prabin Agarwal Empowering Investments

Prabin Agarwal Empowering Investments operates within a structured and dynamic

organizational framework. This section provides an in-depth look into the department or
division where I had the privilege of interning.

Organizational Structure:

Prabin Agarwal Empowering Investments is organized into specialized departments, each

contributing to the overall success of the company. These departments include:

Investment Department:
This department focuses on in-depth market research, analysis, and the formulation of
strategic investment plans. It plays a pivotal role in ensuring optimal returns for clients.

Client Relations Division:

Dedicated to fostering strong client relationships, this division ensures effective
communication and addresses client queries and concerns. It plays a crucial role in
understanding and meeting the unique financial needs of each client.

Risk Management Unit:

This unit is responsible for identifying potential risks associated with investment strategies
and developing proactive measures to mitigate these risks. It works closely with the
Investment Department to ensure a balanced and secure portfolio.

Operations and Compliance

Ensuring seamless day-to-day operations and compliance with industry regulations, this
department plays a vital role in maintaining the integrity of all financial transactions and
processes.

The Role of My Department/Division

During my internship, I had the opportunity to work closely with the office executive and
sales department. This department is integral to the overall success of Prabin Agarwal
Empowering Investments as it performs the data entry tasks of existing customers, filling of
different forms regarding the mutual funds ,communicating with clients and solving their
queries ,and visiting clients ,completing the paper work and documentation of a particular
mutual fund plan they have taken .The above mentioned role and responsibilities was done in
my department and the work was supervised under ayesha more.

Structure and Team Dynamics:

The sales and office executive department is led by ayesha more-head of business
development executive. The team comprises skilled professionals with diverse expertise,
fostering a collaborative environment conducive to innovation and excellence.

This section sets the stage for the subsequent discussions on my role, responsibilities, and
contributions within this dynamic department.

My Role and Responsibilities:

This section outlines the specific role I undertook during my internship at Prabin Agarwal
Empowering Investments, shedding light on the tasks and responsibilities that shaped my
learning journey.

Position Title: interns contributing to the projects at prabin Agarwal empowering investments.

During my internship, I assumed the role of an intern , reporting directly to Ayesha more,
head of business development executive. This role provided a holistic view of the sales and
office executive department and its contributions to the overall objectives of Prabin Agarwal
Empowering Investments.

Key Responsibilities
Market Research and Analysis:
Conducted thorough research on current market trends, analyzed financial data, and
generated reports to support investment decision-making.

Client Portfolio Management:

Assisted in managing client portfolios by monitoring asset allocations, conducting risk
assessments, and recommending adjustments to ensure alignment with clients' financial
goals.

Assisting in Investment Strategies:

Collaborated with the Investment Department in formulating and refining investment
strategies based on market conditions and client preferences.

Client Communication:
Played a crucial role in maintaining open communication with clients, addressing inquiries,
and providing regular updates on their investment portfolios.

Collaboration with Cross-Functional Teams:

Engaged in cross-functional collaboration with departments such as Risk Management and
Operations to ensure the seamless execution of investment plans.

Documentation and Reporting:

Maintained accurate records of client interactions, investment decisions, and market
analyses. Generated periodic reports for internal and client review.

Challenges and Learning Opportunities:

Navigating through the intricacies of my responsibilities presented challenges that enhanced
my problem-solving and decision-making skills. The dynamic nature of the financial markets
provided continuous learning opportunities, contributing to my professional growth.

Skills Acquired
My internship at Prabin Agarwal Empowering Investments was a transformative experience
that provided a platform for developing and honing a diverse set of skills. This section delves
into the skills I acquired during my tenure and their relevance to the dynamic field of
financial management.

Analytical Skills:

Working closely with the Investment Department, I honed my analytical skills by conducting
in-depth market research, analyzing financial data, and evaluating investment opportunities.
The ability to synthesize complex information and draw meaningful insights became second
nature as I navigated through the intricacies of financial analysis.

Financial Modeling:

A significant component of my role involved constructing and refining financial models to

support investment decisions. This hands-on experience enhanced my proficiency in financial
modeling tools, allowing me to create accurate projections and assess the potential risks and
returns associated with various investment strategies.

Client Relationship Management:

Interacting with clients on a regular basis sharpened my client relationship management

skills. Understanding and addressing their financial concerns, providing timely updates, and
building trust formed the foundation of successful client relationships—an invaluable skill in
the financial services industry.

Team Collaboration and Communication:

Collaborating with cross-functional teams, including Risk Management and Operations,
improved my ability to communicate effectively with professionals from diverse
backgrounds. Clear and concise communication became crucial in ensuring the seamless
execution of investment plans and maintaining a cohesive work environment.

Time Management and Prioritization:

Balancing multiple tasks and meeting deadlines in a fast-paced environment refined my time
management and prioritization skills. The dynamic nature of the financial markets
necessitated the ability to adapt quickly and allocate resources efficiently to meet the
demands of the role.

Problem-Solving and Decision-Making:

Navigating challenges in real-time situations heightened my problem-solving and decision-

making abilities. Assessing risks, identifying solutions, and making informed decisions
became integral to my role in contributing to the success of Prabin Agarwal Empowering
Investments.

Conclusion:

The diverse range of skills acquired during my internship at Prabin Agarwal Empowering
Investments has not only equipped me for a career in finance but has also fostered personal
and professional growth. This section sets the stage for the subsequent discussions on the
challenges faced and achievements realized during my internship journey.

Plan of my internship program

Introduction of the branch office:

The branch that I was working during the time of my internship was the Sales
Department ,their employees were mainly involved in visiting clients and paper work
regarding the different funds of customers.

Investing and trading are some of the best ways to multiply the money in our hands investing
involves stocks, bonds and funds ,where we sell and buy shares from the stock market.

The employees were involved in dealing with the investment plan which they will need to
convince to the customer.

The working hours was 10:00 am to 3:30 pm where we used to do data entries of existing
clients and filling of mutual fund forms was done.

Then 1hr break was provided and then from 4:30 pm onwards to 7:00pm clients visiting was
done.

My internship was started on 3/07/2023

Ended on 16/08/2023

DEPARTMENT NAME:
The department in which I was working during my internship was Sales and
office executive.
Here, I learned about different types of mutual funds and how the process is done ,how to
cooperate with different clients ,documentation for the process .

Training Program
The company gave 1 week training before the actual internship started or before onboarding
to the floor. In this 1 week training we get to know about how to onboard customer , e-sign
process, KYC process, mutual funds, stock.

 KYC Process:

If it is new, it will be completed within 7 working days, modification in required 2-3

weeks.
Document required for KYC verification are:
 IPV (In Person Verification)
 PAN card
 Address proof
 Selfie
 Signature

 Mutual Fund:
It is a pool of funds managed by a professional manager. It diversifies our
money in different holdings.
 Types of Mutual Fund:
1. Monthly SIP- In this fix amount of money is deducted at a fixed
interval of time.
2. One time or lump sum

 Category of mutual funds:

o Equity Funds - In Equity fund the portfolio manager will only
invest in stock.
o Liquid Funds – In Liquid fund the portfolio manager will only
invest in Government securities (Zero risk)
o Debt Funds – In Debt fund the portfolio manager will invest in
corporate bond.
o Balance Funds – In Balance Fund the portfolio manager will
invest in both Debt and Equity fund (mixed investment)

 Ways of payment in Mutual Fund

I. UPI
II. Net Banking

 NAV (Net Asset Value) – Price of Mutual Fund is known as NAV. It is the
value of a mutual fund’s assets minus its liabilities, divided by the number of
outstanding shares. It represents the price per share of a mutual fund on a
specific date and time.
 o In mutual fund scheme NAV are declared on 9:00 pm.
o International Scheme NAV are declared next day 10:00 am.

 Holiday NAV: If the order is placed on Friday after 12:00 pm, then the user will get
holiday NAV on Sunday.

 Types of Mutual Fund Plans:

o Regular Plan
o Direct Plan

 Stock
1) Primary Market: The primary market is the segment of the capital
market where entities such as government companies and other
institutions obtain funds through the sale of debt and equity-based
securities.
2) Secondary Market: A secondary market is a place where existing
securities such as bonds, debenture, shares, commercial paper and
treasury bills are traded among investors.

Securities can be sold infinite number of times.

 IPO (Initial Public Offering): An Initial Public Offering (IPO) is a

process through which a private company offers its shares to the public for the
first time. This allows the company to raise equity capital from public
investors.
o Modes of payment in IPO
i. UPI- Can apply from
ii. Net Banking- also known as ASBA process.

 Intraday: Same day buy and sell. It provide 5 times margin on intraday
orders. It can be converted into delivery position as well. Position needs to be
squared off on the same day before 3:20pm, if not then the system will square
off the position and ₹50 + 18% gst per position will be deducted from the
investors account.
Its profit will release on the next day of trading.

 Delivery: It is also known as cash and carry. Buys today and sell anytime, no
margin is provided.
 Short sell: First sell then buy on the same day. For example: if we sell 10
shares then to square off the position, we have to buy 10 shares.

 Settlement Cycle: the shares once brought will be credited to your demat
account withing T+1 day from the day of purchase.

 Order type:

a) Market order- it is an order to buy and sell immediately at the best

possible price at the current market.

b) Limit order- A limit order is a type of order, where the trader can set a
price to buy or sell the security.

o Buy-limit price should be lesser than the CMP (current market price).
o Sell-limit price should be higher than the CMP (current market price).

 Stop Loss Limit:

o Buying SL limit- CMP<TP<LP
o Selling SL limit- CMP>TP>LP

 GTT Order (Good till triggered)- validity for one year, for placing order
it is not necessary to maintain the Groww balance.

 Brokerage Charges: 0.05% or ₹20 whichever is less on per executed

order.

 Depository Party Charges (DP charges): it is charged by the CDSL on

delivery sell order ₹15.93.

 Buy Today and Sell Tomorrow (BTST): It is a trading strategy used in

the Indian stock market that allows investors to buy shares on T-day and sell
them before receiving them in their Demat account on T+2. This means that
if you buy shares on Monday, you can sell them on Tuesday before they are
delivered to your Demat account on Wednesday.

 Peak Margin: 80% of the selling amount will be released after 2 hours and
the remaining 20% will be released at the end of the day.
 Average Price: Invested amount divided by the number of shares.

 SME - Small and Mid-Size Enterprise (IPO)

- If they want to apply, they can apply it from Net Banking- ASBA process.

 Bonus Share:
-Additional number of shares given by the company.
-Ratio: 1:1, means for every 1 share client holding in demat account will get
additional share
-TAT: 15-20 working days from the recorded date
-EX date: Purchased on EX date, Record Date: not eligible
-Shares must be purchased before ex-date of bonus shares.

 Dividend:
-Distribution of Profit by company to its shareholders.
-TAT: 30-45 working days
-Amount gets credited in the demat linked Bank Account.

 Split Shares:
-Increase in the number of shares.
-Allows a company to break each existing share into multiple new shares
without effecting the market cap.
-Ratio: 2:1 stock split means company will give 2-share for every 1 share we
have.
-TAT: 2-3 working days.

 Reverse Split Shares:

-Decrease in the number of shares, increase in the amount of shares
-TAT - 2-3 working days
 Buy Back of Share
-Company buyback its own share from shareholders at a higher price than
market.
-Only apply through website.

 Right Issue
-Existing shareholders have right to purchase the share at a lower price.
-Apply through:
a) Net Banking
b) investment
c) right issue

CRITICAL ANALYSIS
Theoritical concept :

 I have studied regarding mutual funds throughout my internship program. At first, we

were given books and materials about mutual funds, from which we got the brief idea
about what mutual fund is all about.

 We have studied about the types of Mutual Fund, such as Equity fund, Debt fund, and
Hybrid fund which consists of both equity and debt fund.

 Equity funds consist of small cap, mid cap, large cap, multi cap, flexi cap which
provide different rates of return on investment.

 Debt funds consists of corporate and government bonds, corporate debt

securities ,money market instruments ,etc.

 Hybrid funds schemes diversify the investments within multiple asset classes to try
and achieve maximum returns at minimum possible risk.

 Open ended funds are the most common form of investment in mutual funds in India
These funds do not have any lock -in period or maturities.

 Close ended mutual fund scheme is where your investment is locked in for a specified
period of time. You can subscribe to close ended schemes only during the new fund
offer period (NFO) and redeem the units only after the lock in period or the tenure of
the scheme is over.

Practical experience:

 We were given data of the existing clients to make an excel sheet for morning shift
and in the evening shift we use to visit clients / customers.

 At the office the staff was involved in communicating with clients , filling of mutual
fund forms .

 First we have to check if the kyc is done by verifying the the pan card .

 If the kyc is not done then the client is provided with the kyc form and mutual fund
form the client have selected ,

 Then ,we used to visit the clients and conveyance them to start investing ,we provided
them fund cards and suggest them different types of mutual fund schemes as per their
requirement .
 We tell them about the power of compounding , and how it works .

 The documents we used to collect from clients was 2 photographs ,pan card ,adhar
card , 2 blank cheques and some personal information like phone number ,permanent
address, income ,etc

 If the clients stay abroad the process was done online and was asked the following
details –

Email id-
Mobile No-
Occupation-
Marital status-
Place of Birth-
Annual Income- 1-5 lakhs,5-10 lakhs,10-25 lakhs, and 25-1 cr.
Proper Communication Address(Landmark if any)-
Nominee Name-
DOB and Guardian of the nominee (if Nominee is Minor)-
Nominee Mobile No-
Relation with the Nominee -
Nominee's Mobile No -
SIP date-

Also, you can share your cheque image with your name & account number pre-
printed on it.
Here , is an fund card that we used to provide to our clients , it includes the previous
years returns and the distribution of the pool money in different holdings ,

We explain all the details that the clients may ask and suggest them funds according to
their requirement ,these funds were selected by fund manager.
 SWOT Analysis

Strengths:

1. Established Reputation:
Prabin Agarwal Empowering Investments boasts a well-established reputation in the financial
services industry. The company's track record of successful investment strategies and client
satisfaction contributes to a strong brand image, instilling confidence in both clients and
stakeholders.

2. Technological Integration:
A significant strength lies in the organization's adept integration of technology. The use of
cutting-edge financial modeling tools, data analytics, and communication platforms enhances
operational efficiency, positioning Prabin Agarwal Empowering Investments as a
technologically advanced player in the market.
3. Expertise and Collaboration:
The organization's commitment to collaboration is a notable strength. Cross-functional teams,
each with specialized expertise, collaborate seamlessly to formulate and execute effective
investment strategies. The wealth of knowledge within the organization creates a dynamic
and innovative work environment.

4. Continuous Learning Culture:

A culture of continuous learning is evident through regular training sessions and knowledge-
sharing initiatives. Employees are encouraged to stay updated on industry trends and expand
their skill sets, fostering a workforce that is well-equipped to navigate the complexities of the
financial landscape.

Weaknesses:

1. Client Demographic Concentration:

One notable weakness is the concentration of clients within a specific demographic.
Diversifying the client base to include a broader range of demographics could reduce
vulnerability to economic fluctuations and enhance the long-term sustainability of the
business.

2. Limited Emphasis on ESG Factors:

Prabin Agarwal Empowering Investments has yet to fully embrace the integration of
environmental, social, and governance (ESG) factors into investment strategies. This
represents a potential weakness as the industry trend increasingly leans towards socially
responsible investing. Addressing this gap could open new avenues and align the organization
with evolving market preferences.

3. External Market Dependencies:

The organization is susceptible to external market forces, including economic downturns and
fluctuations in interest rates. While these factors are inherent in the financial services
industry, a strategic approach to diversification and risk mitigation would strengthen
resilience against external market dependencies.

4. Limited Geographical Presence:

The organization's geographical presence is limited to specific regions. Expanding the
footprint to target emerging markets or regions with untapped potential could present
opportunities for growth and reduce dependence on the economic conditions of a particular
area.

Opportunities:

1. Market Expansion:
Expanding the client base beyond the current demographic presents a significant opportunity.
Targeting new markets or demographic segments could open avenues for growth and reduce
vulnerability to regional economic fluctuations.

2. Embracing ESG Trends:

The rising popularity of socially responsible investing provides an opportunity for Prabin
Agarwal Empowering Investments to align its strategies with evolving market preferences.
Embracing ESG factors in investment decisions not only addresses ethical considerations but
also positions the organization as a forward-thinking player in the industry.

3. Technology Innovation:
Continued innovation in financial technology offers opportunities for Prabin Agarwal
Empowering Investments to stay at the forefront of industry trends. Exploring and adopting
emerging technologies could enhance the organization's competitive edge and attract tech-
savvy clients.

4. Strategic Partnerships:
Forming strategic partnerships with other financial institutions or technology companies
could unlock synergies and broaden the range of services offered. Collaborations that
leverage complementary strengths could result in a more comprehensive and appealing
service portfolio.

Threats:

1. Economic Downturns:
The financial services industry is inherently sensitive to economic downturns. A prolonged
recession or economic downturn could impact investment portfolios, posing a threat to the
organization's financial stability.
2. Regulatory Changes:
Changes in financial regulations or government policies can significantly impact the
operations of financial institutions. Prabin Agarwal Empowering Investments must stay
vigilant and adaptable to navigate potential regulatory challenges.

3. Cybersecurity Risks:
As a technology-driven organization, the increasing prevalence of cyber threats poses a
significant risk. Ensuring robust cybersecurity measures is essential to protect sensitive client
information and maintain trust.

4. Intense Market Competition:

The financial services sector is highly competitive. The emergence of new players and
technological advancements in the industry intensify competition. Prabin Agarwal
Empowering Investments must continuously innovate and differentiate itself to retain and
attract clients.
 Conclusion

In conclusion, the SWOT analysis of Prabin Agarwal Empowering Investments provides a

nuanced perspective on the internal dynamics and external factors influencing the
organization's performance in the financial services industry.

The analysis underscores several key strengths that position the organization as a formidable
player in the market. The established reputation, technological integration, collaborative
expertise, and a commitment to continuous learning collectively contribute to a robust
foundation for success. These strengths not only instill confidence in clients but also
empower the workforce to navigate the complexities of the financial landscape with agility
and innovation.

However, the examination of weaknesses has illuminated areas where strategic improvements
could further fortify the organization. Addressing the concentration of clients within a
specific demographic, embracing environmental, social, and governance (ESG) factors, and
mitigating external market dependencies are crucial steps in ensuring long-term sustainability
and resilience against economic fluctuations.

Opportunities abound for Prabin Agarwal Empowering Investments to capitalize on emerging

trends and expand its market reach. The potential for market expansion, embracing ESG
trends, leveraging technological innovations, and forming strategic partnerships present
avenues for growth and diversification. By strategically aligning with these opportunities, the
organization can not only enhance its service portfolio but also stay ahead of industry trends.

Simultaneously, the analysis has highlighted potential threats that warrant vigilant attention.
Economic downturns, regulatory changes, cybersecurity risks, and intense market
competition pose challenges that require proactive mitigation strategies. A comprehensive
risk management approach, regulatory compliance initiatives, and ongoing investments in
cybersecurity measures will be essential to safeguard the organization against potential
setbacks.

In essence, this SWOT analysis serves as a strategic roadmap for Prabin Agarwal
Empowering Investments. By leveraging its strengths, addressing weaknesses, capitalizing on
opportunities, and mitigating threats, the organization can chart a course towards sustained
growth, resilience, and continued success in the ever-evolving financial services landscape.
 Recommendations

Based on the comprehensive SWOT analysis of Prabin Agarwal Empowering Investments,

several strategic recommendations emerge to enhance the organization's strengths, address
weaknesses, capitalize on opportunities, and mitigate potential threats.

1. Diversification of Client Base:

- Recommendation: Implement targeted marketing strategies to diversify the client base,
reaching out to untapped demographic segments. This proactive approach will reduce
dependence on a specific demographic and fortify the organization against economic
fluctuations in any particular region.

2. Integration of ESG Factors:

- Recommendation: Embrace the rising trend of socially responsible investing by
integrating environmental, social, and governance (ESG) factors into the investment decision-
making process. This not only aligns with evolving market preferences but also positions
Prabin Agarwal Empowering Investments as a socially conscious and forward-thinking
financial institution.

3. Continuous Technological Innovation:

- Recommendation: Foster a culture of continuous technological innovation within the
organization. Regularly assess and adopt emerging technologies to stay at the forefront of the
industry. This proactive approach will enhance operational efficiency, attract tech-savvy
clients, and maintain a competitive edge.

4. Strategic Partnerships:
- Recommendation : Explore opportunities for strategic partnerships with other financial
institutions or technology companies. Collaborations that leverage complementary strengths
can broaden the range of services offered, enhance the organization's market position, and
create synergies that drive mutual growth.

5. Robust Risk Management Practices:

- Recommendation: Strengthen risk management practices to navigate potential economic
downturns and external market dependencies. Implement proactive risk assessment measures,
diversify investment portfolios, and stay vigilant to changes in economic indicators to
mitigate potential financial risks.
6. Adaptive Regulatory Compliance:
- Recommendation : Establish a dedicated team to monitor regulatory changes and ensure
prompt adaptation to new compliance requirements. Proactive engagement with regulatory
bodies and a commitment to staying ahead of compliance standards will enhance the
organization's resilience to regulatory challenges.

7. Enhanced Cybersecurity Measures:

- Recommendation: Invest in robust cybersecurity measures to safeguard sensitive client
information. Regularly update cybersecurity protocols, conduct employee training on
cybersecurity best practices, and collaborate with cybersecurity experts to stay ahead of
emerging threats.

8. Innovation in Client Engagement:

- Recommendation: Innovate in client engagement strategies by incorporating a more
personalized and holistic approach. Tailor communication strategies to individual client
preferences, provide educational resources, and offer a transparent view of investment
strategies to build stronger and enduring client relationships.

By strategically implementing these recommendations, Prabin Agarwal Empowering

Investments can position itself for sustained growth, resilience in the face of challenges, and
continued success in a rapidly evolving financial services landscape.