POST DESCRIPTION

S E C TI ON 1
Position Information
Position Title Project Assistant, Case Management (File Integrity and Scheduling)
Position Grade G4
Duty Station Tegucigalpa, Honduras
Position Number VN 002 2024
Job Family Operations
Organizational Unit US Refugee Admissions Program, RSC
Is this a Regional, HQ, MAC, Country Office
PAC, Liaison Office, or a
Country Office based position?
Position rated on (to be filled by Classifier)
Reports directly to Project Associate, Case Management
Number of Direct Reports 0

S E C TI ON 2
Organizational Context and Scope

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of
providing resettlement opportunities to thousands of refugees each year. IOM provides a range of
services and support to the USRAP including, but not limited to, case processing, migration health
assessments, cultural orientation training, organized transportation and administration of a travel loan
and collections program. The Department of Operations and Emergencies (DOE), specifically the
Resettlement and Movement Division (RMM), has the organizational responsibility to provide
direction, oversight, and guidance to IOM’s global support to all resettlement programs.

Under the United States Refugee Admissions Program (USRAP), Resettlement Support Centers
(RSCs) provide critical support and processing assistance for resettlement to the US. As part of an
MOU between IOM and the US State Department Bureau for Population Refugees and Migration
(PRM), IOM manages several RSCs which prepare applications for adjudication by and provide support
to visiting US Citizenship and Immigration Services (USCIS) officers, facilitate security and medical
 screenings, provide information about arriving individuals to resettlement agencies in the US and offer
Cultural Orientation (CO) training to individuals departing for the US.

Under the overall supervision of the Project Coordinator and direct supervision of the Project
Associate, Case Management, the successful candidate will be based in Tegucigalpa, Honduras and will
have the following duties and responsibilities:

S E C TI ON 3
Responsibilities and Accountabilities
1. Undertake case management activities in an assigned area or areas, such as file integrity,
program access, prescreening, field team, adjudications support, scheduling or pre-departure
services.
2. Assist in the efficient and effective management of refugee case files and medical records,
including, if assigned, undertaking such duties as creating new case files, distributing case files,
filing returned files, keeping accurate and comprehensive track of files through the file tracking
system, scanning files and transforming case files into travel packets.
3. Undertake refugee formfill interviews for the purposes of recording biographical information,
including, if assigned, accurately completing necessary forms, correctly entering data into the
Worldwide Refugee Admissions Program System (START) and other databases, scanning,
photocopying, attaching and filing documents, translating basic documents, and photographing
applicants in accordance with established Standard Operating Procedures (SOPs).
4. Assist with the organization and/or scheduling of refugee appointments, including, if assigned,
running ad hoc reports, entering data into schedules in START or another database, updating
schedules, issuing notifications, visiting applicants in camps and other locations to relay
appointment information, and/or assisting with circuit ride logistics.
5. Assist with the adjudication of refugee case files by providing, if assigned, interpretation during
interviews, data entry services, logistical support and assisting with the notification of results to
refugee applicants as needed.
6. Update START with biographical and other sensitive information such as interview dates, US
Citizenship and Immigration Services (USCIS) interview and fingerprint results, medical data and
resettlement location preferences, and, if assigned, activate processes such as program access
verification, security checks or assurances as required.
7. Undertake quality assurance checks of refugee files and case data in START as directed by Case
Management team members or supervisors.
8. Provide regular reports on work being accomplished to the Project Focal Point, Case
Management, and/or supervisors and team members.
9. Undertake duty travel as needed to participate in meetings or training.
10. Demonstrate a solid understanding of the USRAP, SOPs and START, as well as the ability to
remain professional, impartial and unbiased during all interactions with refugee applicants and
colleagues.
11. Maintain and ensure the confidentiality and integrity of all RSC-related information by
implementing control procedures in line with USRAP standards of conduct and data protection
rules. Alert the Project Focal Point or RSC management of any non-compliance to SOPs or
codes of conduct by RSC staff members.
12. Perform such other duties as may be assigned.

S E C TI ON 4
Required Qualifications and Experience
EDUCATION
 Completed secondary education required.
 Four years of working experience with secondary education.ser
 Two years of working experience with Bachelor’s degree

SKILLS
 Excellent computer skills - Word, Excel and Internet
 Strong interpersonal and communication skills
 Attention to detail and ability to organize
 Delivers on set objectives in hardship situations

S E C TI ON 5
Languages
REQUIRED
External applicants for all positions in the Professional category are required to be proficient in English
and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian,
or Spanish).

For all applicants, fluency in English and Spanish is required (oral and written).

S E C TI ON 6
Competencies1
The incumbent is expected to demonstrate the following values and competencies:

1
Competencies and respective levels should be drawn from the Competency Framework of the Organization.
VALU ES - All IOM staff members must abide by and demonstrate these five values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences.
Encourages diversity and inclusion.

Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with
organizational principles/rules and standards of conduct.

Professionalism: Demonstrates ability to work in a composed, competent and committed manner

Courage: Demonstrates willingness to take a stand on issues of importance.

Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

CORE COMPETE NCIES - Behavioural indicators – Level 1

Teamwork: Develops and promotes effective collaboration within and across units to achieve
shared goals and optimize results.

Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is
action oriented and committed to achieving agreed outcomes.

Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.

Accountability: Takes ownership for achieving the Organization’s priorities and assumes
responsibility for own actions and delegated work.

Communication: Encourages and contributes to clear and open communication. Explains complex
matters in an informative, inspiring and motivational way.

S E C TI ON 7
Signatures
1st Level Supervisor Date

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2nd Level Supervisor Date

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 Interested internal candidates are invited to submit their applications by completing and
sending a letter of interest and a CV to the following e-mail
address: [email protected] by January 29th, 2024 at the latest,
referring to this advertisement. Personal History Form optional.
 External Candidates that comply with the role will need to send the Resume and a letter
of interest to [email protected] by January 29th, 2024 at the latest,
referring to this advertisement.

IMPORTANT:

 The motivation/cover letter should be a maximum of 1 page long and in English. It

KEEP IN MIND:

 Only the applications that comply with the required role will be taken into
consideration.
 Those applications received after the due date or the ones that don’t include the
name of the position (VN 002 2024) as the subject, will not be considered.
 This vacancy is open for local staff with legal permit to work in the Country.