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Business Communication

This document contains a model question paper for a Business Communication exam for an MBA program. It has two parts - Part A contains 15 multiple choice questions worth 2 marks each. Part B contains 10 descriptive questions where students must answer 8 questions worth 5 marks each. The document provides examples of multiple choice and descriptive questions that may be asked on the exam. It also provides a sample answer for one of the descriptive questions to demonstrate the expected format and length of responses.

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14 views5 pages

Business Communication

This document contains a model question paper for a Business Communication exam for an MBA program. It has two parts - Part A contains 15 multiple choice questions worth 2 marks each. Part B contains 10 descriptive questions where students must answer 8 questions worth 5 marks each. The document provides examples of multiple choice and descriptive questions that may be asked on the exam. It also provides a sample answer for one of the descriptive questions to demonstrate the expected format and length of responses.

Uploaded by

bhannupraseedha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Model Question Paper

MANIPAL ACADEMY OF HIGHER EDUCATION


Directorate of Online Education
FIRST SEMESTER MBA (Online) EXAMINATION
COURSE: Business Communication
Time: 150 minutes / 2 hours 30 minutes Max. Marks: 70

*Detailed instructions on “Proctored Online Examination” will be provided before the Mock examination.

Instructions to Candidates:
• The question paper consists of MCQ (objective) and DESCRIPTIVE questions
• Part A: MCQ Questions
o There will be 15 questions of 2 marks each and you must answer all the questions.
o For each question, there are four alternative choices. One of them is the correct answer.
• Part B: Descriptive Questions
o There will be 10 questions of 5 marks each and you must answer ONLY 8 questions.
o Each Answer should be approximately 200-250 words.

PART-A (Multiple Choice Questions)


(2 marks × 15 = 30 marks)

1. Type of communication that involves a large number of people is called____________.


A. Intrapersonal communication
B. Group communication
C. Dyadic communication
D. Public communication

2. Non-verbal communication helps us to form _________________.


A. Ideas
B. Concepts
C. First impressions
D. Conception

3. Identify the type of listening where the listener goes beyond merely empathising with the
speaker and tries to help the speaker to change or develop in some way.
A. Comprehension listening
B. Dialogic listening
C. Therapeutic listening
D. Discriminative listening
Model Question Paper

4. What is the meaning of memorandus?


A. A thing which must be remembered
B. A memory that is important
C. An event which has just taken place
D. A situation which has to be marked

15. Choose the format followed for bad newsletters and for persuasive letters.

A. Deductive subject
B. Inductive subject
C. Deductive pattern
D. Inductive pattern
Model Question Paper

PART-B –Descriptive questions

Answer any 8 questions out of 10 questions

(5 marks × 8 = 40 marks)

1.” For a team to achieve its goal it is Imperative that the team members know what each other’s
strengths and weaknesses are. It becomes Extremely important that each team member is self-
aware about himself”. Explain this statement in the light of Johari Model.
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10. Discuss how, the SQ3R method could change your approach towards reading? Exemplify your
answer with a personalized experience you have had recently, following this approach.
Model Question Paper

Model Answer of Descriptive Q.no.1

Johari Model developed by American social scientist Joseph Luft & Harry Ingham in the year 1955.
1. OPEN Area or Arena — Every individual has some characteristic behavior, attitude, emotions,
feelings, skills which is known by him and everyone.
2. Blind SPOT — Blind spot is information about yourself which you are not aware, but others are
aware of the same.
3. Hidden Area or Façade — This is information that is known to the individual but not known to the
team. Through different phases a connection is built with the team member and reveals such
information. The team can capitalize or suggest improvements on the strengths and weaknesses
respectively.
4. Unknown Area — This information is known neither to the individual nor the team. This is a self-
actualization which a person needs to find about himself. As the team goes through phases like
Storm, Norm or perform individual realizes about the same as they communicate in greater details
with the team. Open communication will help in individual realizing the same. This might be due to
some past experience and might be an unconscious reaction. Once the person realizes and discusses
with the team. This makes it easier for them to work in synergy and achieve project goals.

As the team develops, the team members seek more feedback about themselves. The Individual also
tries to understand their blind spot to improve the team’s overall synergy, collectively helping them
achieve desired project target.

Model Answer of Descriptive Q.no.10

I’m going to read a chapter in an Organizational Behavior Textbook on need-based theories of


motivation. My first step is to survey.

I begin with the Learning Objectives to discover the main concepts. The next part I’ll review is the
key takeaways at the end. There’s no rule that says that I need to read each page in order. By reading
the key takeaways, I gain a sense of the most important information in the chapter and focus my
reading later.

My next step is to begin questioning and reading. I’ll base my questions on key headings I notice:
1. What is Maslow’s hierarchy of needs?
2. What are the levels in Maslow’s hierarchy?
3. Why are there different levels in the hierarchy?
4. How does Maslow’s theory explain employee behaviour?
Model Question Paper

I begin reading to find the answer in the first paragraph. Human beings have needs that are
hierarchically ranked. There are some needs that are basic to all human beings. As we satisfy these
basic needs, we start looking to satisfy higher order needs.

Now, I will recite the information in my own words, then write it down. This ensures that I
understand it clearly.

I pause and think about how I can express what I’ve read in my own words. I can say: Maslow’s
theory states that everyone has levels of needs. When our basic needs are met, we move to fulfill
our higher levels of need. Adding this information to my notes, is known as review.

*****

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