Certification Guidelines and Requirements:

A Candidate Guidebook

2200 C Street, NW
Suite 101
Washington, D.C. 20037-2985
(800) 363-8012
Fax: (202) 888-1699
Updated: April 2014 PTCB.org
CERTIFICATION OVERVIEW .......................................................................................................................................... - 4 -

The Pharmacy Technician Certification Board (PTCB) .....................................................................................................- 4 -

Definition of Certification/ Adoption by state licensing boards: .....................................................................................- 4 -
The Benefits of PTCB Certification ...................................................................................................................................- 4 -
The CPhT Credential ........................................................................................................................................................- 4 -

GENERAL POLICIES ....................................................................................................................................................... - 5 -

Privacy .............................................................................................................................................................................- 5 -
Nondiscrimination ...........................................................................................................................................................- 7 -
Code of Conduct ..............................................................................................................................................................- 7 -
Conduct Case Process/Conduct Complaints ....................................................................................................................- 8 -
Certification Appeal Process/Certification Program Matters........................................................................................- 10 -
APPLYING FOR CERTIFICATION ................................................................................................................................... - 12 -
Eligibility Requirements.................................................................................................................................................- 12 -
Submitting an Application .............................................................................................................................................- 12 -
Special Testing Accommodations ..................................................................................................................................- 12 -
Fees and Payment Methods ..........................................................................................................................................- 13 -
Authorization Period .....................................................................................................................................................- 14 -
Updating Contact Information ......................................................................................................................................- 14 -
Withdrawing an Application .........................................................................................................................................- 14 -
OVERVIEW OF THE EXAM........................................................................................................................................... - 15 -

The Pharmacy Technician Certification Exam (PTCE) ....................................................................................................- 15 -

Content Outline .............................................................................................................................................................- 15 -
Construction of the Exam ..............................................................................................................................................- 15 -
Passing Score.................................................................................................................................................................- 16 -
Scaled Scores and Equating...........................................................................................................................................- 16 -
Preparing for the Exam .................................................................................................................................................- 16 -

EXAM APPOINTMENTS .............................................................................................................................................. - 16 -

Scheduling an Exam Appointment ................................................................................................................................- 16 -

Changing an Exam Appointment ..................................................................................................................................- 17 -
Missed Appointments ...................................................................................................................................................- 17 -
Emergency Withdrawals ...............................................................................................................................................- 17 -
EXAM DAY ................................................................................................................................................................. - 18 -
Identification Requirements ..........................................................................................................................................- 18 -
Test Center Rules ...........................................................................................................................................................- 19 -
Pearson VUE Comfort Aid List .......................................................................................................................................- 20 -
Candidate Attestation ...................................................................................................................................................- 21 -
Inclement Weather/Local or National Emergencies .....................................................................................................- 21 -
AFTER THE EXAM ....................................................................................................................................................... - 22 -
Receiving Scores ............................................................................................................................................................- 22 -
Certificates ....................................................................................................................................................................- 22 -
Hand Scoring .................................................................................................................................................................- 22 -
Retake Policy .................................................................................................................................................................- 22 -
Confidentiality of Scores................................................................................................................................................- 22 -
RECERTIFICATION ...................................................................................................................................................... - 23 -

About Recertification ....................................................................................................................................................- 23 -

Continuing Education Requirements .............................................................................................................................- 23 -
Applying for Recertification...........................................................................................................................................- 24 -
Failure to Recertify ........................................................................................................................................................- 24 -

REINSTATEMENT ....................................................................................................................................................... - 25 -
Applying for Reinstatement ..........................................................................................................................................- 25 -
Failure to Reinstate .......................................................................................................................................................- 25 -

APPENDIX A: CONDUCT CASE PROCEDURES ............................................................................................................... - 26 -

APPENDIX B: CERTIFICATION APPEALS PROCEDURES .................................................................................................. - 38 -

APPENDIX C: PTCE CONTENT OUTLINE ....................................................................................................................... - 44 -

APPENDIX D: RECERTIFICATION POLICY ...................................................................................................................... - 46 -
APPENDIX E: UNIVERSAL CONTINUING EDUCATION FORM ......................................................................................... - 52 -

PTCB Board of Governors

Scott Meyers, MS, RPh, Chair
Paul Abramowitz, PharmD, FASHP, Vice Chair
Carmen Catizone, MS, RPh, Chair, Certification Council
Everett McAllister, RPh, MPA, Secretary
Larry Wagenknecht, RPh, Treasurer
Thomas Menighan, BPharm, MBA, ScD
INTRODUCTION
CERTIFICATION OVERVIEW

The Pharmacy Technician Certification Board (PTCB)

The Pharmacy Technician Certification Board (PTCB) was established in January 1995 and
is governed by five organizations: The American Pharmacists Association; the American
Society of Health-System Pharmacists; the Illinois Council of Health-System Pharmacists;
the Michigan Pharmacists Association; and the National Association of Boards of Pharmacy.
PTCB is a national certification program that enables pharmacy technicians to work more
effectively with pharmacists to offer safe and effective patient care and service. PTCB
develops, maintains, promotes and administers a National Commission of Certifying Agencies (NCCA) accredited
certification program for pharmacy technicians. The Pharmacy Technician Certification Examination (PTCE) was
developed by PTCB to determine whether individuals have mastered the knowledge and skills necessary to practice
as a pharmacy technician.

Definition of Certification / Adoption by state licensing boards:

Certification is the process by which a non-governmental association or agency grants recognition to an individual
who has met certain predetermined qualifications specified by that association or agency.
PTCB certification is valid nationwide. However, regulations to work in a pharmacy as a pharmacy technician
vary from state to state. Contact your local state board of pharmacy or visit the National Association of Boards of
Pharmacy for more information regarding pharmacy technician requirements in your state.

The Benefits of PTCB Certification

Pharmacy technicians who want to work more effectively with pharmacists to offer better patient care and service
take the PTCE to become nationally certified. Benefits of PTCB certification include an increase of job promotion
opportunities, recognition within the pharmacy profession, and an increased focus on patient safety. Pharmacists
recognize that PTCB-certified technicians demonstrate their qualifications and the knowledge, skills, and abilities
necessary to function as a pharmacy technician through the examination.

The CPhT Credential

Individuals who meet eligibility requirements and pass the Pharmacy Technician Certification Exam (PTCE) may
use the designation CPhT (Certified Pharmacy Technician). CPhTs must recertify every two years by completing
20 hours of continuing education. Please refer to the section on Recertification, which provides complete
information on the recertification process.

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GENERAL POLICIES

Privacy

Introduction
The Pharmacy Technician Certification Board (“PTCB”) respects your privacy. Please read this Privacy Policy so
you can understand what information is collected, how the information is used, with whom it is shared, and how it
is protected against unauthorized access. To make this notice easy to locate, we make it available on our home
page and throughout our website.

What information is collected?

PTCB is committed to protecting privacy. PTCB may collect personal information including, but not limited to,
name, address, email address, phone number, fax number, credit/debit card information, company, and title
through standard business operations. We may collect or receive the following additional information in the
testing process, as necessary or appropriate: e.g. address, gender and ethnicity. For candidate verification and
identification purposes, we may collect part of a government-issued identification number and date of birth. When
a computer based certification test is administered, we may collect and score test responses and then derive a test
score and generate a report about certification test results. Depending upon the test sponsor and/or test security
requirements, we may collect signature, photographic image, fingerprint, and/or palm vein image digitally at a test
center and will audio and video record test takers. When existing demographic information in our database is
incorrect or incomplete, that information will be updated. By registering for a test through PTCB, express
consent is given of the use and transmission of this data in performance of the purposes listed below.
PTCB’s website receives and stores certain types of information whenever you interact with us. We may collect
and log your IP address and your browser information to determine how to facilitate services online and on our
website. We may collect information on pages visited, frequency of visits, and length of time spent to make
improvements that will enhance your experience with us. We also use "cookies" and store passwords to facilitate
your user experience. Cookies are small files that your web browser places on your computer's hard drive. You
can easily adjust your browser settings to prevent cookie data from being stored on your computer; however
certain website functions may not operate if you do so. We do not allow third parties to use cookies on the
website.

How is this information used?

All personal information will be maintained in a confidential and secure manner. In appropriate circumstances,
and upon request, PTCB may release this information to state and/or national pharmacy organizations, pharmacy
technician education providers, pharmacy continuing education providers, employers of pharmacy technicians,
state boards of pharmacy for one or more of the following reasons: quality control, operations management,
security, recertification, testing services, and test related products and services.
PTCB may release a certification candidate’s or certificant’s Pharmacy Technician Certification Examination
(PTCE) score information to the individual’s sponsoring employer and/or educational institution provider, upon
receipt of a valid, signed, written or electronic authorization from the individual, and consistent with policy
requirements.
PTCB shall release certification specific information through our verification process. This process is available to
any person seeking to verify the certification status of a PTCB certified pharmacy technician. Certification
specific information includes first and last name, certification number, certification status, city, state and
certification expiration date.
Name and address information may be made available for limited, one-time use by organizations seeking to
contact you with information about products, programs, or services relevant to the professional or educational

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needs of pharmacy technicians. Requests for such use of your contact information are reviewed to ensure that the
information that is to be provided is consistent with the professional nature of PTCB and the professional and
educational needs of the pharmacy community. You may specify that your contact information not be used for the
purposes enumerated in this paragraph by sending an email with the subject "no informational mailings" to
[email protected] or call (800) 363-8012.
PTCB may disclose personally identifiable information in special cases if we find it necessary to identify, contact,
or bring legal action against someone who may be violating PTCB policies or causing injury to or interference
with PTCB programs, its users, or anyone else that could be harmed by such activities. PTCB may also disclose
personally identifiable information as is required or appropriate in order to comply with the law.
PTCB will not use any personal information outside of the purposes listed above without the express consent of
the individual unless required by law or regulation.

How can I access and change my personal information?

PTCB provides users with 24-hour access to their personal information. You can access all of your personally
identifiable information and maintain it by logging into the PTCB website or by faxing changes to (202) 888 –
1699. PTCB takes reasonable steps to verify your identity before granting access to make corrections.

How we protect the information you provide on the Site.

We will undertake commercially reasonable procedures to help to ensure that the information you provide to us is
protected against loss, misuse, alteration, destruction, or unauthorized access. To prevent unauthorized access,
maintain data accuracy, and ensure the correct use of information, we have put in place commercially reasonable
physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Credit
card and other personal information that you provide on the Site is transmitted over the internet using a Secure
Socket Layer (SSL) connection. SSL is the industry-standard method for protecting confidential web
communications, such as credit card numbers, online forms, and financial data, from interception and hacking.

Acceptance of this Privacy Policy

The use of PTCB’s services constitute a user's acknowledgement that he or she has read, understood, and accepted
this Privacy Policy, and agrees to its terms.
PTCB reserves the right to modify or supplement this Privacy Policy statement at any time. If we make a material
change, we will post a notice on our home page with a link to the updated Privacy Policy. Please read any such
notice and the new Privacy Policy. Your continued use of PTCB services after we post such notice will constitute
your acceptance of the new terms and their application to the information disclosed for such use, including
information previously furnished to us, as if they were the original terms.
PTCB has no control over, and is not responsible for, the privacy policies or content of other websites linked from
PTCB.org.

Additional Information
Requests for additional information, questions, comments, or disputes about this Privacy Policy or other privacy
related issues may be directed to [email protected]. If you do not wish to receive emails from PTCB, you may opt
out at any time.

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Nondiscrimination
PTCB does not discriminate against any individual because of race, gender, age, religion, sexual orientation,
disability, veteran status, or national origin in administering its certification policies. PTCB endorses the
principles of equal opportunity.

Code of Conduct
PTCB is dedicated to providing and implementing appropriate standards designed to serve pharmacy technicians,
employers, pharmacists, and patients. First and foremost, PTCB certificants and candidates give priority to the
health interests and protection of the public, and act in a manner that promotes integrity and reflects positively on
the work of pharmacy technicians, consistent with appropriate ethical and legal standards.
As pharmacy technicians, and under the supervision of a licensed pharmacist, PTCB certificants and candidates
have the obligation to: maintain high standards of integrity and conduct; accept responsibility for their actions;
continually seek to improve their performance in the workplace; practice with fairness and honesty; and,
encourage others to act in an ethical manner consistent with the standards and responsibilities set forth below.
Pharmacy technicians assist pharmacists in dispensing medications and remain accountable to supervising
pharmacists with regard to all pharmacy activities, and will act consistent with all applicable laws and regulations.

A. Responsibilities Relating to Legal Requirements.

Each certificant/candidate must:

1. Act consistent with all legal requirements relating to pharmacy technician practice, including Federal,
State, and local laws and regulations.

2. Refrain from any behavior that violates legal or ethical standards, including all criminal laws, Federal
laws and agency regulations, and State laws and regulatory agency rules.

B. Responsibilities to PTCB/Compliance with Organizational Policies and Rules.

Each certificant/candidate must:

1. Act consistent with all applicable PTCB Policies and requirements.

2. Provide accurate, truthful, and complete information to PTCB.

3. Maintain the security and confidentiality of PTCB Examination information and materials, including the
prevention of unauthorized disclosure of test items and format and other confidential information.

4. Cooperate with PTCB concerning conduct review matters, including the submission of all required
information in a timely, truthful and accurate manner.

5. Report to PTCB apparent violations of this Code upon a reasonable and clear factual basis.

C. Responsibilities to the Public and Employers.

Each certificant/candidate must:

1. Deliver competent, safe, and appropriate pharmacy and related services.

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 2. Recognize practice limitations and provide services only when qualified and authorized
by a supervising pharmacist and consistent with applicable laws and regulations. The
certificant/candidate is responsible for determining the limits of his/her own abilities
based on legal requirements, training, knowledge, skills, experience, and other relevant
considerations.

3. Maintain and respect the confidentiality of sensitive information obtained in the course of
all work and pharmacy-related activities, as directed by the supervising pharmacist and
consistent with legal requirements, unless: the information is reasonably understood to
pertain to unlawful activity; a court or governmental agency lawfully directs the release
of the information; the patient or the employer expressly authorizes the release of specific
information; or, the failure to release such information would likely result in death or
serious physical harm to employees and/or patients.

4. Use pharmacy technician credentials properly, and provide truthful and accurate
representations concerning education, experience, competency, and the performance of
services.

5. Provide truthful and accurate representations to the public and employers.

6. Follow appropriate health and safety procedures with respect to all pharmacy-related
activities and duties.

7. Protect the public, employees, and employers from conditions where injury and damage
are reasonably foreseeable.

8. Disclose to patients or employers significant circumstances that could be construed as a

conflict of interest or an appearance of impropriety.

9. Avoid conduct that could cause a conflict of interest with the interests of a patient or
employer.

10. Assure that a real or perceived conflict of interest does not compromise legitimate
interests of a patient or employer, and does not influence or interfere with work-related
judgments.

Conduct Case Process/Conduct Complaints

The Conduct Case Procedures (Procedures) will be used to process all matters concerning possible violations of
the standards in the Pharmacy Technician Certification Board (PTCB) Code of Conduct. This Policy applies to
individuals certified by PTCB (certificants) and all individuals seeking PTCB certification (candidates). The
Procedures represent an informal process for the resolution of all PTCB conduct matters. A party may choose to
be represented by an attorney during a conduct matter at his/her own expense.
The complete Conduct Case Procedures is available in Appendix A, and is also published on the PTCB Internet
site located at www.ptcb.org.
In order to initiate a conduct review matter, the individual or organization submitting a charge (complainant) must
complete a Conduct Charge Statement form, available at www.ptcb.org or by contacting PTCB at (800) 363-
8012. In addition, PTCB may initiate a Conduct Complaint as the result of information received from a
government or public source, such as a State Board of Pharmacy.

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The PTCB Resolution Officer will review the information received and determine if the information in the Charge
Statement, or received from the government or public source, supports a Complaint. If so, a Conduct Complaint
and Investigation Notice (Conduct Complaint) is issued to the certificant/candidate who is the subject of the
Complaint.

COMPLAINT REVIEW PROCESS

A certificant/candidate who is the subject of a Conduct Complaint is required to provide a complete and accurate
response to each of the allegations in the Conduct Complaint. In this Complaint Response, the
certificant/candidate may choose to have the case resolved either by the Resolution Officer based on the written
materials, or by the Conduct Review Committee (CRC) following a telephone hearing. During the course of the
case review, each party will be offered the opportunity to provide additional information, and to respond to
information presented by the other party. At the conclusion of the review period, the Resolution Officer or CRC
will issue a decision based on the information and material provided by the parties.

CONDUCT REVIEW COMMITTEE

The Conduct Review Committee is composed of at least three (3) current Certified Pharmacy Technicians
(CPhTs) and two (2) Pharmacists. Each Conduct Complaint hearing will be conducted by a panel of three (3)
Conduct Review Committee members.

PRELIMINARY ACTIONS AND ORDERS

While a conduct case is under review, PTCB may issue preliminary actions or orders under certain circumstances.
For example, PTCB may ask a certificant to accept a voluntary suspension until the Conduct Case is resolved.
Similarly, PTCB may issue a suspension order, or require a certificant to meet certain conditions related to the
case.

CONDUCT CASE DECISIONS

Following the completion of a Conduct Complaint review, the Resolution Officer or the CRC will issue a Final
Decision and Order (Decision). If Conduct Code violations are found, this Decision may include a range of
disciplinary actions including: ineligibility for certification/re-certification; certification conditions; public or
private reprimand; certification suspension; or, revocation of certification.

APPEALS OF CONDUCT CASE DECISIONS

Following the issuance of an adverse Conduct Case Decision, a certificant/candidate may appeal all or a portion
of the Decision. The appeal must explain the reason(s) that the certificant/candidate believes the Decision should
be reversed or modified. If accepted, the appeal will be referred to the Conduct Appeals Committee (CAC), which
will review the appeal and issue an Appeal Decision.

CLOSING OF CONDUCT CASES/ REAPPLICATION AND REINSTATEMENT PROCESS

A Conduct Case will be closed when: (a) a Charge Statement has been rejected as the basis for a Conduct
Complaint, and all related appeal rights have ended; (b) a final Decision has been issued by the Resolution

9
Officer, Conduct Review Committee, or the Conduct Appeals Committee, and all related appeal rights have
ended; or, (c) a Conduct Complaint has been terminated or withdrawn by the complainant(s).
Under specific circumstances, a candidate/certificant who has been the subject of certification suspension or
revocation may request that PTCB reinstate certification, or permit a certification reapplication. In addition,
certificants subject to probation orders may be reinstated to full certification following the expiration of the
probation term, so long as all conditions have been satisfied.

QUESTIONS CONCERNING THE CASE PROCEDURES

Certificants/candidates with any questions concerning the Conduct Case Procedures should submit the question(s)
by email to [email protected] or by mail to 2200 C Street NW Suite 101 • Washington DC 20037.

EFFECTIVE DATE
The PTCB Code of Conduct and Conduct Case Procedures became effective on September 23, 2011.

Certification Appeal Process/Certification Program Matters

The Certification Appeal Procedures (Appeal Procedures or Policy) will be used to review and resolve appeals
and challenges concerning PTCB program actions related to certification requirements and eligibility standards.
The Appeal Procedures serve as an informal process for the resolution of all complaints concerning PTCB
determinations related to certification eligibility, examination, and other certification and recertification matters.
This Policy applies to individuals certified by PTCB (certificants) and all individuals seeking PTCB certification
(candidates).
The Appeal Procedures provide three (3) levels of review concerning the appeal of an adverse action: an informal
review and determination by the Executive Director or Associate Executive Director; an appeal to the
Certification Council Appeals Committee; and, a limited right of appeal to the Board of Governors. A complete
version of the Certification Appeal Procedures is available in Appendix B, and is published on the PTCB website
at www.ptcb.org.

Certification program actions

Certificants and candidates may appeal the following adverse actions by the PTCB Certification Program: (1) the
candidate was found to be ineligible for certification due to a failure to satisfy one or more certification
requirement(s), or was otherwise ineligible for certification; (2) the candidate was prohibited from taking or
completing the Pharmacy Technician Certification Examination (PTCE); or, (3) the certificant was denied
recertification for failure to satisfy one or more recertification requirement(s), or was otherwise ineligible for
recertification.

Informal Review by PTCB Executive STAFF

A certificant/candidate, who is the subject of an adverse Certification Program action, may appeal to the
Executive Director by submitting a written Request for Review. The Request for Review explains the reasons that
the certificant/candidate believes the adverse action is incorrect and should be changed, and includes copies of all

10
supporting documents. The PTCB Executive Director or Associate Executive Director (Executive Staff) will
conduct an informal review of the Request, and will either uphold, modify, or take other appropriate action
regarding, the adverse action. The appeal also may be referred to the Certification Council Appeals Committee for
review and resolution.

APPEALS TO CERTIFICATION COUNCIL APPEALS COMMITTEE

Appeals of Executive Staff determinations will be reviewed and resolved by the Certification Council Appeals
Committee (Appeals Committee). The Appeals Committee includes at least two (2) current Certified Pharmacy
Technicians (CPhTs) in good standing. An appeal to the Appeals Committee explains the reason(s) that the initial
Executive Staff Decision is incorrect, and should be reversed or modified.

APPEALS COMMITTEE HEARING AND DECISION

Once a complete written appeal is received, the Appeals Committee will notify the certificant/candidate of the
appeal schedule. A certificant/candidate may request an informal hearing by telephone conference to present
information to the Appeals Committee. Following the close of a hearing, the Appeals Committee will review the
record and issue an Appeals Decision (Decision) to the certificant/candidate, which will include the relevant
factual information and the Committee appeal determinations.

LIMITED FINAL APPEALS TO THE BOARD OF GOVERNORS

Final appeals of Appeals Committee Decisions may be reviewed and resolved by the PTCB Board of Governors
in limited circumstances, as explained in Appeal Procedures Section I. All final Board appeal requests must be
submitted to the Certification Council Chair. If the appeal is accepted by the Certification Council Chair, the
Board of Governors will review the appeal record and issue a Final Decision. The certificant/candidate may
request to appear before the Board of Governors concerning the final appeal.

FINALIZING AND CLOSING APPEALS

A Certification Appeal matter will be closed when: (1) the finalized appeal has been decided or resolved by the
Executive Director or Associate Executive Director, the Appeals Committee, or the Board of Governors, and the
time period to submit a further appeal under the Appeal Procedures has passed; (2) an appeal request to the Board
of Governors has been denied by the Certification Council Chair; or, (3) the appeal has been withdrawn or
terminated by the certificant/candidate.

QUESTIONS CONCERNING THE CERTIFICATION APPEAL PROCEDURES

Certificants/candidates with any questions concerning the Certification Appeal Procedures should submit the
question(s) by email to [email protected] or by mail to 2200 C Street NW Suite 101 • Washington DC 20037.

EFFECTIVE DATE
The PTCB Certification Appeal Procedures became effective on February 17, 2012.

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APPLYING FOR CERTIFICATION
PTCB accepts applications for the PTCE year-round on a continual basis. PTCB encourages candidates to apply
online. Online applications require payment by credit card or check. A paper application is only available to those
with a disability or hardship that precludes using the online application. Requests to use the paper application
must be submitted in writing to PTCB, and include appropriate documentation of the disability or hardship.
As part of the application, candidates agree to be bound by PTCB Policies and Procedures as explained in the
Certification Guidelines and Requirements and must declare whether or not they meet the eligibility requirements
for PTCB certification.

Eligibility Requirements
In order to be eligible for PTCB Certification, a candidate must satisfy the following requirements:

o High school diploma or equivalent educational diploma (e.g., a GED or foreign diploma).
o Full disclosure of all criminal and State Board of Pharmacy registration or licensure actions.
o Compliance with all applicable PTCB Certification policies.
o Passing score on the Pharmacy Technician Certification Exam (PTCE).

A candidate may be disqualified for PTCB Certification upon the disclosure or discovery of:
 Criminal conduct involving the candidate.
 State Board of Pharmacy registration or licensure action involving the candidate.
 Violation of a PTCB Certification policy, including but not limited to the Code of Conduct.
PTCB reserves the right to investigate criminal background, verify candidate eligibility and deny certification to
any individual.
It is the responsibility of the Certified Pharmacy Technician (CPhTs) to report any felony conviction, drug or
pharmacy-related violations, or State Board of Pharmacy action taken against their license or registration at the
occurrence and at the time of recertification, to PTCB for review. Disqualification determinations are made on a
case-by-case basis.

Submitting an Application
Candidates apply for certification on PTCB’s website. Visit www.ptcb.org and click “Apply for Certification”.
First-time candidates must register for a PTCB Account before applying. Candidates who previously applied
should log in to their PTCB Account to start a new application.
A paper application is only available to those with a disability or hardship that precludes using the online
application. Requests to use the paper application must be submitted in writing to PTCB, and include appropriate
documentation of the disability of hardship.

Special Testing Accommodations

The Pharmacy Technician Certification Board (PTCB) complies with the Americans with Disabilities Act of 1990
(ADA). To ensure equal opportunities for all qualified persons, PTCB will make reasonable testing
accommodations for certification candidates when appropriate, and consistent with such legal requirements.
PTCB will consider requests for special testing accommodations related to the Pharmacy Technician Certification
Exam (PTCE) from certification candidates with a documented disability that substantially limits the candidate’s

12
sensory, manual, speaking, or other functional skills, including a disability that impairs significantly the
candidate’s ability to arrive at, read, or otherwise complete, the examination. These accommodations can include
additional time to complete the exam or use of approved auxiliary aids.
PTCB requires that each candidate requesting a special testing accommodation do so during the application
process. Candidates must download the Special Accommodations Form and are required to submit the completed
form by mail or fax within 30 days of submitting a certification application. A physician or other qualified
professional who has made an individualized assessment related
to the candidate’s disability must provide the required
information concerning the disability and the requested
accommodation. A qualified professional is a licensed or PTCB
otherwise properly credentialed individual who possesses 2200 C Street NW
expertise in the disability for which an accommodation is sought. Suite 101
The information and any documentation that a candidate provides Washington, DC 20037
regarding his/her disability and the need for accommodation(s) Fax: (202) 888-1699
will be treated as confidential.
Candidates with approved testing accommodations must
call Pearson VUE at (800) 466-0450 to schedule an exam
appointment. Candidates who schedule appointments through any other means (e.g. online, via a
different number) will not have their accommodations available at the appointment.

Fees and Payment Methods

The fee to apply for certification and take the PTCE is $129. Other fees are described below. Candidates can pay
fees by credit card (American Express, Discover, MasterCard, or VISA) or by check. Candidates paying by check
will need to include their name and PTCB Account ID
on the check. Candidates must mail check payments to:
Pharmacy Technician Certification Board
P.O. Box 75430
P.O. Box 75430
Current Fees Baltimore, MD 21275

CERTIFICATION
Application & Exam Fee: $129

RECERTIFICATION
Application Fee: $40 *Charged if corrections are required for an
application.
Reprocessing Fee*: $10
**Charged for any check returned by a bank
REINSTATEMENT for insufficient funds, processing refunds
due to an incorrect payment, and
Application Fee: $80 withdrawn or denied certification
Reprocessing Fee*: $10 applications.
***Provided to CPhTs at no cost for initial
MISC. certification. Wallet card included.
Administrative Fee**: $25
Optional Certificate Printed on Fine Paper***: $25

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Sponsored Candidates
Candidates whose fees are being paid by their employer or educational institution (i.e. sponsored) should contact
their sponsor representative for special instructions.

Authorization Period
Once an application is approved, candidates will be authorized to schedule and take the PTCE. The authorization
period for candidates is 90 days. The authorization period for sponsored candidates may differ, as determined by
the sponsor. If the authorization period expires before a candidate takes the exam, they will forfeit all fees and
must reapply to take the exam (See Withdrawing an Application). Candidates have 30 days from the application
submission date to submit supporting documentation (e.g., conduct disclosure, special accommodations).
After 30 days, candidates with incomplete applications will receive a refund of any application fees
paid, less an administrative fee of $25.

Updating Contact Information

Name Changes
Candidates must notify PTCB as soon as possible if their legal name changes, or if their name appears incorrectly
in their PTCB Account. If the name PTCB has on file for a candidate does not match the name on the candidate’s
identification, the candidate will be denied admission into the test center and will forfeit their fees.
For security reasons, name changes cannot be made online after an application has been submitted. Candidates
who have had a legal name change must submit a copy of the original documentation (e.g., marriage license,
divorce decree). Candidates who need to correct other inaccuracies (e.g. misspellings) must submit a copy of a
valid government issued photo-ID. Documentation must be received by PTCB at least ten (10) business days
before a scheduled exam appointment. Candidates unable to submit the required documentation within this
timeframe must withdraw their application.

Other Changes Please note that certificates are the property of PTCB, and must be
Candidates can update their mailing surrendered upon request. If a certificate is lost, technicians must
address, email address, and phone number notify PTCB immediately.
within their PTCB Account.

Withdrawing an Application
Candidates who are unable to test within their 90-day authorization period, or simply wish to withdraw, may do
so from within their PTCB Account. Candidates who withdraw will receive a refund, less an administrative fee.
Candidates with scheduled exam appointments must first cancel the appointment with Pearson VUE (See
Changing an Exam Appointment). Candidates must withdraw an application on or before the last day of the
authorization period in order to be eligible for a refund. Refunds are issued in the original form of payment within
approximately 2-3 weeks.

14
OVERVIEW OF THE EXAM

The Pharmacy Technician Certification Exam (PTCE)

The PTCE is a computer-based exam administered at Pearson VUE test centers nationwide. The PTCE is a two-
hour, multiple-choice, exam that contains 90 questions: 80 scored questions and 10 unscored questions. Each
question lists four possible answers, only one of which is the correct or best answer. Unscored questions are not
identified and are randomly distributed throughout the exam. A candidate’s exam score is based on the responses
to the 80 scored questions. One hour and 50 minutes are allotted for answering the exam questions and 10 minutes
for a tutorial and post-exam survey.

Content Outline
PTCB has recently completed an update to the PTCE. Updates are periodically implemented to attest for changes
in pharmacy technician practice. Candidates who apply for certification on or after November 1, 2013 will receive
the updated PTCE.
The updated PTCE contains questions in nine knowledge domains. A short description of the nine areas and the
percentage of questions allocated to each area (current test blueprint) are below:

Knowledge Domains % of PTCE Content

Pharmacology of Technicians 13.75%

Pharmacy Law and Regulations 12.75%
Sterile and Non-sterile Compounding 8.75%
Medication Safety 12.5%
Pharmacy Quality Assurance 7.5%
Medication Order Entry and Fill Process 17.5%
Pharmacy Inventory Management 8.75%
Pharmacy Billing and Reimbursement 8.75%
Pharmacy Information Systems Usage and Application 10.00%

Questions are not presented in the knowledge area order shown above; they are randomly distributed throughout
the exam. A complete version of the content outline, which lists the knowledge required to perform the activities
associated with each function, can be found in Appendix C, and on the PTCB website, www.ptcb.org.

Construction of the Exam

The methods used to construct the PTCE adhere to the procedures for certification exams recommended in the
Standards for Educational and Psychological Tests (APA, NCME, AERA; 1999), and in the guidelines published
by the National Organization for Competency Assurance (NOCA) and the Council on Licensure, Enforcement,
and Regulation (CLEAR). PTCB first received the National Commission for Certification Agencies (NCCA)
accreditation for the PTCB certification program in 2006, by demonstrating the program’s compliance with
NCCA standards, which demonstrate best practice in certification exams.
PTCB’s Certification Council prepares the actual test questions under the direction of psychometric experts. The
PTCB Certification Council consists of pharmacists, CPhTs and pharmacy technician educators from various

15
practice settings and geographic areas. Each question is carefully written, referenced and reviewed to determine
its relevance and accuracy. All questions and exams are reviewed by the Certification Council to ensure that they
are current and reflect the content outline.

Passing Score
A panel of subject-matter experts established a passing score for the PTCE using industry best practices. The
method used by the panel, as directed by a psychometrician, is the modified-Angoff method. This method requires
experts (panel members) to evaluate individual test questions and estimate the percentage of qualified pharmacy
technicians that would be able to answer correctly. These estimates were analyzed for consistency and averaged to
produce the passing score. The passing score and candidate results are reported as scaled scores. The passing
scaled score for the PTCE is 1,400. The range of possible PTCE scores based on the test blueprint is 1,000 to
1,600.

Scaled Scores and Eq uating

The use of scaled scores is necessary because different forms of the PTCE are administered every year and forms
may fluctuate slightly in difficulty. PTCB uses multiple forms containing different items to minimize item
exposure and ensure the continuing relevance of test items. To ensure the results of candidates taking two
different forms are equivalent, PTCB uses a process known as statistical equating. Statistical equating is a process
by which scores on different forms of the PTCE are calibrated onto a common scale.
Equating ensures that candidates of comparable proficiency will be likely to obtain approximately the same scaled
scores regardless of fluctuations in the overall difficulty level from one exam form to another.

Preparing for the Exam

Candidates should thoroughly prepare prior to taking the PTCE. To help prepare for the exam, candidates should
review the content outline. Familiarity with the material contained in basic pharmacy technician training manuals
or books may be helpful. Supervising pharmacist may also be helpful in designing a study plan. PTCB does not
endorse, recommend, or sponsor any review course, manuals, or books for the PTCE.
PTCB has developed a practice test available for purchase through the PTCB website that provides candidates an
opportunity to experience question content, formats, and a test structure similar to what candidates experience
when sitting for the PTCE. The sole function of the practice test is to provide familiarity with content, format, and
structure. The practice exam uses an online delivery tool that is very similar to the system used in Pearson VUE
testing centers. Performance on the practice test does not predict a candidate’s score or whether a candidate will
pass the actual PTCE.

EXAM APPOINTMENTS

Scheduling an Exam Appointment

Candidates authorized to schedule, make appointments directly with Pearson VUE online anytime by visiting
www.pearsonvue.com/ptcb. Candidate may also call (866) 902-0593 between 7:00 a.m. to 7:00 p.m. Central
Time, Monday through Friday, to schedule an appointment. Candidates will receive a confirmation email after
scheduling an appointment. It is the candidate’s responsibility to ensure the time, date, and location listed on the
confirmation email accurately reflects their selection.

16
Pearson Test Center Locations
The PTCE is currently available at over 235 Pearson VUE test centers nationwide. To find the closest one, visit
the Pearson VUE website and click “Locate a Test Center” or call (866) 902-0593. Most test centers are open
Monday through Saturday, during normal business hours.

DANTES (Military Applicants Only)

PTCB works with the U.S. Armed Forces to make the PTCE available to military personnel and their qualifying
dependents. Qualifying individuals are permitted to take the examination at approved DANTES sites. Eligible
candidates should contact their local DANTES center or visit the Pearson VUE website dedicated to U.S. Service
members at www.pearsonvue.com/military.

Changing an Exam Appointment

Candidates may reschedule or cancel exam appointments within their authorization period. There is no charge for
rescheduling exam appointments however; appointments must be rescheduled at least one business day (24 hours)
before the scheduled appointment. For example, if an appointment is at 11:00 am on Monday, a candidate must
cancel or reschedule by 11:00 am the previous Friday. Candidates who do not reschedule or cancel their
examination appointment within 24 hours or fail to appear for their scheduled examination will forfeit all fees. To
reschedule an appointment, visit Pearson VUE at www.pearsonvue.com/ptcb and click “Reschedule a Test” or
call (866) 902-0593.

Missed Appointments
Candidates who fail to appear for a scheduled exam appointment PTCB
will forfeit all fees. Candidates may submit a withdrawal request if 2200 C Street NW
an emergency occurs on the day of the exam appointment that Suite 101
prevents a candidate from taking the test. For more information on Washington, DC 20037
Fax: (202) 888-1699
what PTCB considers an emergency, please see the Emergency
Withdrawals section.

Emergency Withdrawals
Candidates may submit an emergency withdrawal request, if an emergency occurs on the day of the exam
appointment. Examples of what PTCB considers an emergency include a serious illness, injury or unexpected
hospitalization, a death in the immediate family, a serious accident, or a court appearance.
Candidate must submit an emergency withdrawal request form along with official documentation of the
emergency (e.g., hospital documents, police report, obituary). Emergency withdrawal requests must be received
by PTCB no later than 48 hours after the last day of the candidate’s authorization period. If approved, a full
refund will be issued in the original form of payment within approximately 2-3 weeks.

17
EXAM DAY

Identification Requirements
In order to take the PTCE, all candidates must provide positive proof of identity by presenting a valid, unexpired,
government-issued photo ID. A signature is NOT required on the ID. The name on the ID must match the
candidate’s name as it appears within his/her PTCB Account (Exceptions only as noted below). The
following are approved forms of ID:
 Passport
 Government-Issued Driver's License
 Government-Issued Driving Learner's Permit
 Official ID issued by a government agency (state or federal) to non-drivers (must include photo)
 Military ID
 Permanent Resident Card
(Green Card)
 US Department of Homeland Candidates who arrive at the test center without acceptable ID will
Security-Issued Employment not be allowed to test and will forfeit all fees.
Authorization Card

Exceptions
If a candidate presents an expired driver’s license AND a receipt for renewal, but has not yet received the license,
they will be permitted to test as long as the renewal receipt has not expired. If the renewal receipt is expired, the
candidate will not be permitted to test. Temporary licenses are acceptable with all required elements (contains
photo or accompanied by the expired license)
Pearson VUE test center staff will match the name on your ID to the name in their system (your name as it
appears within your PTCB Account). The name on your ID must match exactly, with a few exceptions:
 A hyphen is used on one document but not on another. (Disregard the hyphen). Example: Sarah Johnson
Wells OR Sarah Wells are both acceptable matches for Sarah Johnson-Wells
 Sara Johnson and Sara Myers are individually acceptable as the same person when compared to Sara
Johnson-Myers, Sara Johnson Myers, Sara Myers-Johnson, and Sara Myers Johnson because one of the
names, either the registration or the ID, has both last names.
 Sara Johnson is not acceptable as Sara Myers without an original marriage certificate, divorce decree, or
other legal documentation of a name change since neither name contains both the candidate’s current and
former last name.
 Sara Johnson Myers is acceptable for Sara Johnson without an original marriage certificate, divorce
decree, or other legal documentation of a name change. If the candidate’s maiden and last names are on
their ID, it is acceptable regardless of the order in which they appear.
 Names with initials and reversed names are acceptable
 E George and Evan George are acceptable discrepancies
 Evan G and G Evan are acceptable discrepancies
 Evan George and George Evan are acceptable discrepancies
 Evan G and George Evan are acceptable discrepancies, as are G Evan and Evan George

18
Test Center Rules
No personal items, including cell phones, hand-held computers or personal digital assistants, or other electronic
devices, pagers, watches, wallets, purses, hats (and other head coverings), bags, coats, books and notes are
allowed in the testing room. You must store all personal items in a locker. Cell phones, pagers, or other electronic
devices must be turned off before storing them in a locker. The test center is not responsible for lost, stolen, or
misplaced personal items.
Before you enter the testing room, the test administrator will provide you with an erasable board, marker, and any
other items specified by the exam sponsor. You may not remove these items from the testing room at any time
during the exam, and you must return them to the test administrator after the exam. You may not write on the
erasable board until after the exam has been started. If you fill your board during the exam, raise your hand, and
the administrator will bring you a new one.
The administrator will log you in to your assigned workstation, verify that you are taking the intended exam, and
start the exam. Please remain in your assigned seat until escorted out by a test administrator. Eating, drinking,
chewing gum, smoking, and making noise that creates a disturbance for other candidates are prohibited during the
exam.
You understand that a Non-Disclosure Agreement (see Candidate Attestation) may be presented to you before the
exam and if so, you must agree to its terms and conditions within the specified time limit in order to take the exam
or else you will forfeit your exam fees.
To ensure a high level of security throughout your testing experience, you will be monitored at all times. Both
audio and video will be recorded.
Break policies are established by the exam sponsor. Some exams may include scheduled breaks, and instructions
will appear on the computer screen at the appropriate time; whether or not the exam timer stops depends on the
sponsor’s policy. If you take an unscheduled break at any other time, the exam timer will not be stopped. The
administrator will set your workstation to the break mode, and you will take your ID with you when you leave the
room. The administrator will check your ID before you return to your seat and will then restart your exam. While
you are taking a scheduled break, you are permitted to access personal items that you stored during the exam.
While you are taking an unscheduled break, you are NOT allowed access to personal items other than medication
or food required at a specific time and with the approval of the test administrator. Items not permitted include but
are not limited to: cell phones, exam notes, and study guides, unless specifically permitted by the exam sponsor.
You must leave the testing room for all breaks. You will either be fingerprinted or have your palm vein pattern
captured when you leave the testing room and again before you re-enter the testing room. The administrator will
restart the exam for you when you return.
While taking a break, you are permitted to access personal items stored during the exam only if necessary—for
example, if you need to take medication at a specific time. You are NOT allowed access to other items, including
cell phones, exam notes, and study guides unless the exam sponsor specifically permits this. If you experience
hardware or software problems, or distractions that affect your ability to take the exam, notify the administrator
immediately by raising your hand. If you have other questions or concerns, raise your hand and the administrator
will assist you as long as other candidates are not disturbed. The administrator cannot answer questions related to
exam content.
After you finish the exam, you may be asked to complete an optional, on-screen evaluation. After completing the
exam or the evaluation, raise your hand. The administrator will come to your workstation and ensure your exam
has ended properly. The exam sponsor may display a score on the screen after the exam or may provide a printed
score report or a confirmation that you completed the exam. If printed information is provided, you will receive it

19
after returning the erasable note board and other materials to the administrator. Do not leave these items at your
testing workstation. You will be either fingerprinted or have your palm vein pattern captured when you leave the
testing room.
You may not remove copies of exam questions and answers from the testing center and may not share or discuss
the questions or answers seen in your exam with other candidates.
If you do not follow the above rules, if you tamper with the computer, or if you are suspected of cheating,
appropriate action will be taken. This may include invalidation of your exam results.
©Pearson VUE

Pearson VUE Comfort Aid List

The below items are comfort aids and do not require pre-approval. They will be allowed in the testing room upon
visual inspection by the Testing Center staff before brought into the testing room. Visual inspection will be done
by examining the item without directly touching it or the candidate and without asking the candidate to remove the
item.

Comfort Aids that must be provided by Testing Center:

 Earplugs
 Noise Cancelling Headphones
 Tissues/Kleenex
Medicine & Medical Devices:
 Bandages  Medical device attached to a person’s body;
 Braces- Neck, Back, Wrist, Leg or Ankle including but not limited to, Insulin
Braces pump/remote, TENS Unit, Spinal Cord
 Casts - including slings for broken/sprained Stimulator, EpiPen - TCAs will file an IR if a
arms and other injury-related items that candidate uses this aid.
cannot be removed.  Medical/Surgical face mask
 Cough Drops - must be unwrapped and not  Oxygen Tank
in a bottle/container.  Pillow/Cushion
 Eye Drops  Pills - i.e. Tylenol or aspirin must be unwrapped
 Eye patches and not in a bottle/container.
 Eyeglasses (without the case)  Candidates may bring pills that are still in the
 Handheld (non-electronic) magnifying packaging if the packaging states they MUST
glass (without the case) remain in the packaging, such as nitro glycerin
 Hearing aids/Cochlear implant pills that cannot be exposed to air. Packaging
 Inhaler must be properly inspected. (If candidate brings
 Medical Alert Bracelet pills in the wrapper/packaging in the testing
room TCAs will file IR.)

Mobility Devices:
 Canes
 Crutches
 Motorized Scooters/Chairs
 Walkers
 Wheelchairs

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Candidate Attestation
The following information will be presented on the computer in the testing room prior to your exam. You must
agree to the following before the exam will start.
1. This examination and the test questions contained herein are the exclusive copyrighted property of the
Pharmacy Technician Certification Board.
2. No part of this examination may be copied or reproduced in part or whole by any means whatsoever,
including memorization.
3. I acknowledge that I will not engage in any training activities designed to prepare individuals to sit for the
PTCE for the period of three (3) years after taking this examination.
4. My participation in any irregularity occurring during this examination, such as giving or obtaining
unauthorized information or aid, as evidenced by observation or subsequent analysis, may result in
termination of my participation, invalidation of the results of my examination, or other appropriate action.
5. Future discussion or disclosure of the contents of the examination orally, in writing, or by any other
means is prohibited.
6. I understand that during this examination, I may NOT communicate with other candidates, refer to any
materials other than those provided to me, or assist or obtain assistance from any person. Failure to
comply with these requirements may result in the invalidation of my examination results as well as other
appropriate action.
7. I agree that in the event my exam responses are lost, any claim I may have will not exceed the amount of
the fee for this examination.

Inclement Weather/Local or National Emergencies

In the event of inclement weather or a local or national emergency, please contact Pearson VUE at (866) 902-
0593 or go to www.pearsonvue.com for appointment status. If the test center is closed and appointments are
canceled, candidates should wait two (2) business days before calling to reschedule their appointment.

21
AFTER THE EXAM

Receiving Scores
Official score reports are available online approximately one to three weeks following a candidate’s
exam. To ensure the confidentiality of score information, PTCB does not provide examination results or
scores by phone, fax, or email.

Certificates
Approximately four to six weeks after the exam, candidates who pass the PTCE will receive a certificate printed
on fine paper and a wallet card. Passing candidates can also log into their PTCB Account to download and print
an official certificate.

Hand Scoring
The scoring methods used by PTCB are valid and accurate however, if a failing score is received, candidates may
request to have their results verified by hand. To request a hand score, candidates must submit a written request
along with the hand score fee of $50. Hand score requests must be received by PTCB within 30 days of receipt of
test scores and must include the fee in the form of a check or money order made payable to PTCB. Please allow 4-
6 weeks for hand score request results. Please note that the results of the hand score are final.

Retake Policy
Candidates are allowed four attempts to pass the PTCE. Candidates must apply and pay for each attempt.
Candidates who are unsuccessful at passing the PTCE must wait 60 days from the most recent attempt to apply
for the second and third attempts, and 6 months for the final attempt. After four attempts, candidates will need to
petition PTCB in writing for additional attempts. Petitions will be reviewed and approved on a case-by-case basis.
Petitions will only be considered and approved by PTCB based on a showing of reasonable cause or compelling
circumstances supporting another examination attempt.

Confidentiality of Scores
Please refer to PTCB’s Privacy Policy. PTCB reserves the right to verify to any individual or organization
whether an individual is currently certified or not.

22
RECERTIFICATION

About Recertification
Certified Pharmacy Technicians (CPhTs) are required to recertify every two years to maintain certification.
PTCB's recertification requirements correspond with the bi-annual renewal schedule for professional pharmacist
licensure as governed by State Boards of Pharmacy. Some employers and/or State Boards of Pharmacy require
CPhTs to maintain their PTCB certification. The purpose of recertification is to ensure that pharmacy technicians
stay current in pharmacy practice through the completion of Continuing Education (CE). The following is a
summary of the recertification process and requirements. The complete Recertification Policy is available in
Appendix D, and on PTCB’s website.

Continuing Education Requirements

Certificants must complete a minimum of twenty hours of continuing education in pharmacy-related subject
matter during each two-year recertification cycle. For recertification candidates, one hour must be in the subject
of pharmacy law and one hour must be in the subject of patient safety (refer to Accreditation Council for
Pharmacy Education (ACPE) definition of patient safety, defined in the ACPE Policy and Procedures Manual).
For reinstatement candidates, two of the twenty hours must be in the subject of pharmacy law and one hour must
be in the subject of patient safety. A maximum of fifteen hours may be earned by completing a relevant college
course with a grade of “C” or better. A maximum of ten hours may be earned by completing in-service projects.
Pharmacy-related subject matter includes the following topics:
 Pharmaceuticals Sciences  Mathematics
 Patient Safety  Pharmacology/Drug Therapy
 Biology  Inventory Control Systems
 Pharmacy Law  Roles and Duties of Pharmacy Technicians
 Medication Distribution
CPhTs must complete all continuing education hours within the two (2) year recertification cycle (on or before the
expiration date). No CE hours completed before certification is granted may be used to satisfy recertification
requirements. In addition, CE hours cannot carry over to a future recertification cycle.

CPhTs must complete all continuing education hours within the two (2) year recertification cycle (on or before the
expiration date). No CE hours completed before certification is granted may be used to satisfy recertification
requirements. In addition, CE hours cannot carry over to a future recertification cycle.

Approved Activities
PTCB has determined that all CE providers accredited by the Accreditation Council for Pharmacy Education
(ACPE) satisfy the requirement of pertaining to pharmacy-related subject matter. Other CE programs will be
accepted if PTCB determines that they pertain to pharmacy-related subject matter. For more information, please
refer to Appendix D.

CPhTs who are unsure about whether or not PTCB will accept a specific CE activity may submit a request for CE
pre-approval to PTCB, only during the following months: January-February, May-June, and September-October.
Requests must include sufficient information to demonstrate that the CE activity pertains to pharmacy-related
subject matter. Pre-approval requests received outside of these months will not be reviewed.

23
CE Documentation
CPhTs must maintain their own records of continuing education hours earned during each recertification period,
and are responsible for maintaining these records for at least one year after the certification cycle ends.
Acceptable documentation of participation in a college course may be either a transcript or a grade report. For in-
service projects or other CEs for which a certificate of participation is not available, the supervising pharmacist or
instructor must complete the Universal CE Form (See Appendix E).

Applying for Recertification

CPhTs can apply for recertification 100 days prior to the certification expiration date. Applications should be
submitted at least 30 days prior to the expiration date (the 'renew by date') to ensure adequate time for processing.

CPhTs can apply online from within their PTCB Account. The fee to recertify is $40. A paper application is only
available to those with a disability or hardship that precludes using the online application. Requests to use the
paper application must be submitted in writing to PTCB, and include appropriate documentation of the disability
or hardship.

Certificants are randomly selected for an audit of their continuing education (CE). All applications are reviewed
by PTCB in the order in which they are received and are typically processed within 10 business days. Once an
application is approved, the verification database will be updated and a certificate will be available for download
and print.

CPhTs should carefully review the criteria for acceptable CEs. CPhTs are encouraged to contact PTCB if there is
a question about the acceptability of a course or program. Applications that contain errors (e.g., inappropriate
CEs, lack adequate CE information,
incorrect payment amount) will be After 60 days, incomplete recertification applications (lack of payment,
failure to submit application corrections, etc.) will be not be processed
returned for correction. CPhTs have
and the CPhT will forfeit any fees paid. The certificant will need log into
30 days, or until the expiration date
their PTCB Account and reapply before their certification expiration.
(whichever is longer), to submit
corrections and the $10 reprocessing
fee to PTCB.

Failure to Recertify
CPhTs who fail to recertify by midnight Eastern Standard Time of their certification expiration date are no longer
considered certified by PTCB and must immediately cease using the designation "CPhT" or "Certified Pharmacy
Technician". A pharmacy technician whose certification has expired may apply for reinstatement within one year.

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REINSTATEMENT

Applying for Reinstatement

Pharmacy technicians who do not recertify before their expiration date may apply for reinstatement within one
year. Pharmacy technicians who successfully reinstate are again considered "Certified Pharmacy Technicians"
and may resume using the "CPhT" designation. Reinstated CPhTs are granted an active certification for the
balance of their recertification cycle.
Former CPhTs who wish to reinstate can apply online from within their PTCB Account. The fee to reinstate is
$80. Reinstatement applications are processed in the same manner as recertification. In addition to completing the
continuing education (CE) required for recertification, reinstatement candidates must complete one additional CE
hour in pharmacy law.
After 60 days, incomplete reinstatement applications (lack of payment, failure to submit application corrections,
etc.) will be not be processed and the technician will forfeit any fees paid. The reinstatement applicant will need
to log into their PTCB Account and reapply before their reinstatement expiration.

Failure to Reinstate
Former CPhTs who do not reinstate must retake and pass the PTCE in order to regain certification. No special
permission is required to retest unless a former CPhT has reached the retake limit.

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APPENDIX A: CONDUCT CASE PROCEDURES
INTRODUCTION
The Pharmacy Technician Certification Board (PTCB) administers and promotes high ethical standards for
pharmacy technicians, including the PTCB Code of Conduct (Code). The following Conduct Case Procedures
(Case Procedures or Policy) will be used to process all matters concerning possible violations of PTCB conduct
standards (conduct review matters). This Policy applies to individuals seeking PTCB certification (candidates)
and all individuals certified by PTCB (certificants).

The Conduct Case Procedures establish and explain the only process for handling conduct cases brought to the
attention of PTCB. All certificants and candidates agree to follow and obey PTCB policies, including the Code of
Conduct and the Case Procedures, and agree that they will not challenge the authority of PTCB to use the Code of
Conduct, the Conduct Case Procedures, or other policies. In addition, PTCB certificants and candidates agree that:
this Policy is a fair process for resolving all conduct review matters and cases; they will be bound by decisions
made consistent with this Policy; and, this Policy does not constitute a contract between PTCB and the candidate
or certificant.

A. GENERAL

1. Nature of the Process. This Policy is the only process for the review and resolution of PTCB conduct
charges and complaints. PTCB is the only authority to decide any conduct inquiry or case related to the PTCB
Code of Conduct, regardless of the circumstances. These Procedures are not formal legal proceedings, so many
legal rules and practices are not observed. PTCB will review the relevant information presented when
considering conduct investigations, cases, and decisions.

The Case Procedures are intended to be used without the assistance of attorneys. A party may choose to be
represented by an attorney during a conduct matter or case, but the party will be responsible for all related
attorney fees. A party’s attorney will be directed to communicate with PTCB only through PTCB Legal Counsel.
Parties are encouraged to communicate directly with PTCB.

2. Participants. Conduct cases may be decided by the Executive Director or other designated PTCB
representative (Resolution Officer), the Conduct Review Committee, and/or the Conduct Appeals Committee. A
certificant or candidate who is the subject of a conduct charge or investigation is identified as the Respondent in
this Policy. The person initiating a conduct complaint is identified as the Complainant.

3. Complainants/Conduct Charge Statement. An individual, group, or, in certain situations, PTCB, may
initiate a conduct review matter and act as a Complainant. To begin a conduct review matter, a Complainant
should complete a Conduct Charge Statement form, which is available on the PTCB Internet site located at
www.PTCB.org or by contacting PTCB, and submit the completed Charge Statement to the Executive Director or
other designated PTCB Representative. The Conduct Charge Statement must include a detailed written
description of the factual information supporting the conduct charge(s).

4. Time Requirements. Complainants and Respondents must comply with all time requirements specified
in this Policy. Time extensions or postponements may be granted by PTCB in appropriate circumstances at
PTCB’s sole discretion. PTCB will make every effort to follow the time requirements set forth in this Policy.
However, PTCB’s failure to meet a time requirement will not prevent the final resolution of a conduct review
matter.

26
5. Litigation/Other Proceedings. PTCB may accept and resolve conduct cases when civil or criminal
litigation, or other proceedings related to the complaint, have been or are currently before a court, regulatory
agency, or professional body. PTCB may continue or delay conduct cases in these circumstances.

6. Complaints Concerning Non-Certificants and Non-Applicants. If PTCB receives a conduct inquiry or

Conduct Charge Statement concerning an individual who is not certified by PTCB, or who is not a candidate for
PTCB certification, PTCB will inform the complaining party that the individual is not a PTCB certificant or
candidate, and PTCB may refer the matter to an appropriate authority or organization.

7. Improper Disclosure/False or Misleading Responses. A failure to provide or disclose information, or a

misleading disclosure by a certificant or candidate regarding a conduct matter or case, may be a violation of this
Policy, and the subject of a conduct complaint.

8. Time Limitations Concerning Complaints. PTCB may consider any conduct complaint, regardless of:
(a) whether the Respondent held a PTCB credential at the time of the alleged violation; (b) when the alleged
violation occurred; or, (c) whether the Respondent continues to hold or seek a PTCB credential during the course
of any conduct case.

9. Confidentiality. In order to protect the privacy of the parties to a conduct case, the material prepared by
or submitted to PTCB will be confidential. However, conduct case information or documents may be released
when authorized by this Policy, or when required by an appropriate court or government agency order. The
identities of the members of the Conduct Review Committee and the Conduct Appeals Committee will remain
confidential, and will not be released without the specific authorization of each Committee member. Until a
conduct case has been closed or finalized pursuant to Case Procedures Section N, all parties must maintain the
confidentiality of all information related to the conduct case, including its existence, consistent with this Policy.

If any party discloses information related to the conduct case contrary to these Procedures, PTCB may: (a)
dismiss the complaint and terminate the conduct case, if the disclosure is by the Complainant; or, (b) impose any
sanction allowed by this Policy, if the disclosure is by the Respondent. This rule, however, does not limit or
restrict the ability of a party to collect information relevant to the resolution of the conduct case, so long as the
party makes all reasonable efforts to maintain confidentiality.

10. Failure to Cooperate. If any party refuses to cooperate or participate fully with PTCB or its
representatives, and it is determined that the lack of cooperation is without good cause, PTCB may take the
following actions: (a) dismiss the complaint and terminate the conduct case, if the Complainant is uncooperative;
or, (b) impose any sanction allowed by this Policy, if the Respondent is uncooperative.

11. Resignation from PTCB. If a Respondent attempts to relinquish PTCB certification or withdraws an
application during a conduct inquiry or case, PTCB may continue the matter to a final resolution and decision
according to this Policy.

B. MEDIATION

1. Cases Appropriate for Mediation. The Executive Director or other designated PTCB Representative
will receive all Conduct Charge Statements and complaint communications, in order to determine whether the
matter could be resolved fairly without a formal conduct review. The PTCB Representative will consider: the
seriousness of the allegations; the Respondent’s background; the Respondent’s prior conduct; and, any other

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relevant information or material. Conduct complaints concerning charges issued by a regulatory agency or
professional body, and those involving criminal charges or civil litigation, are not appropriate for mediation.

2. Mediation Determination. If the PTCB Representative determines that a conduct matter is appropriate
for mediation, and the Complainant and Respondent agree to mediation, all parties will make a reasonable and
good faith effort to resolve the dispute to a fair, just, and voluntary conclusion.

3. Successful Mediation. If a conduct matter is resolved informally by mediation, the PTCB Representative
will prepare a report summarizing the terms of each mediated resolution of the conduct matter. A copy of the
report will be forwarded to the parties.

4. Unsuccessful Mediation. If a conduct matter is not resolved by mediation, the PTCB Representative will
refer the case to the Conduct Review Committee for resolution consistent with this Policy.

C. CONDUCT INQUIRIES/CONDUCT CHARGE STATEMENTS

1. Conduct Inquiries. An individual or group submitting a complaint concerning a certificant or candidate

should contact PTCB. The authorized PTCB Representative will provide to the Complainant the PTCB Code of
Conduct, Conduct Case Procedures, and a Conduct Charge Statement form. The PTCB Representative will record
all conduct inquiries and identify: the person(s) making the inquiry; the certificant/candidate identified; the State
from which the inquiry originates; and, the nature of the matter. This record will remain confidential, and will be
available only to authorized representatives of PTCB.

2. Conduct Charge Statement/Description of Charges. In order for PTCB to consider a conduct

complaint, a Complainant other than PTCB should complete and submit to PTCB a Conduct Charge Statement,
including all information required by the form. The Conduct Charge Statement is a written communication from a
Complainant describing the allegations against a certificant or candidate. Public documents, such as newspaper
stories, court decisions or orders, or agency decisions, also may be considered as Conduct Charge Statements, or
as supporting information. When a Conduct Charge Statement is received by PTCB, the Resolution Officer will:
(a) review the material received and assign a case number to the conduct review matter; (b) review the allegations
made concerning the charges; (c) determine whether the charges are presented in sufficient detail to permit PTCB
to conduct a preliminary investigation; and, if necessary, (d) contact the Complainant and other parties with
relevant information to request additional factual material. The Resolution Officer will send a letter to the
Complainant and Respondent stating whether the charges submitted are accepted or rejected for a formal conduct
investigation.

D. ACCEPTANCE/REJECTION OF CONDUCT CHARGES

1. Charge Acceptance. The Resolution Officer will review a Conduct Charge Statement submitted by a
Complainant, and then determine if the allegations will become the subject of a formal Conduct Complaint and
Investigation. The following information will be considered when determining if a charge is accepted or rejected:
(a) whether the Respondent is a certificant or candidate; (b) whether a proven charge would constitute a violation
of the Code of Conduct; (c) whether the passage of time since the alleged violation occurred requires that the
charge(s) be rejected; (d) whether relevant, reliable information or proof concerning the charge is available; (e)
whether the Complainant is willing to provide relevant information to PTCB concerning the complaint; and, (f)
whether the charge appears to be justified or supported, considering the proof available to PTCB. The Resolution

28
Officer will determine whether the charge(s) and available proof support a formal Conduct Complaint, and will
either: issue a formal Conduct Complaint and Investigation Notice, pursuant to Section E.1; or, reject the
charge(s) pursuant to Section D.2.

2. Charge Rejection. If the Resolution Officer determines that a charge allegation should not become the
subject of a formal Conduct Complaint, the charge(s) will be rejected. The Resolution Officer will notify the
Complainant and Respondent of the rejection and the reasons(s) for the rejection by letter within approximately
twenty-one (21) days of the determination.

3. Appeal of Charge Rejection Determination. Within thirty (30) days of the mailing date of a charge
rejection letter, the Complainant may appeal to the Conduct Review Committee. In order to have the Conduct
Review Committee reconsider the rejection, a Complainant must state the following in writing: (a) the alleged
procedural errors made by the Resolution Officer related to this Policy with respect to the charge rejection; (b) the
specific provisions of the Code of Conduct believed violated; and, (c) the specific information believed to support
the acceptance of the charge(s). The Conduct Review Committee will consider and decide any charge rejection
appeal at the next scheduled Committee meeting. Such decisions cannot be appealed.

E. CONDUCT COMPLAINTS AND INVESTIGATION

1. Conduct Complaint and Investigation Notices. After a conduct charge is accepted, a formal Conduct
Complaint and Investigation Notice (Conduct Complaint) will be sent to the Respondent and the Complainant
identifying each alleged Code of Conduct violation, and the factual information related to each complaint. The
Conduct Complaint Notice will state that the Respondent may request that the Conduct Complaint be reviewed
and resolved by the Conduct Review Committee, and may request a hearing before the Review Committee. If the
Respondent does not request review by the Conduct Review Committee, the Conduct Complaint will be resolved
by the Resolution Officer under Section H of this Policy. This Complaint Notice will be delivered to the
Respondent, at the last known address(es) by regular mail and other verifiable delivery service, and will be
marked “Confidential.”

F. CONDUCT COMPLAINT RESPONSE/OPTIONAL REPLY AND OPTIONAL RESPONSE

1. Submitting a Conduct Complaint Response. Within thirty (30) days of the mailing date of a Conduct
Complaint, the Respondent must submit a Conduct Complaint Response (Complaint Response) according to the
instructions in the Complaint Notice. The Complaint Response must include the following information and
materials: (a) a full and accurate response to each complaint matter and alleged Code of Conduct violation; (b) the
identification and a copy of each document that the Respondent believes to be relevant to the resolution of the
Conduct Complaint; and, (c) any other information that the Respondent believes will assist PTCB in considering
the Conduct Complaint fairly.

2. Response Deficiencies. The Resolution Officer or the Conduct Review Committee may require the
Respondent to provide additional information concerning a Complaint Response.

3. Optional Reply to Conduct Complaint Response. PTCB will forward the Conduct Complaint Response
to the Complainant within approximately ten (10) days following PTCB’s receipt of the Response. The
Complainant may submit a written Reply to the Respondent’s Complaint Response within ten (10) days of the
mailing date of the Response to the Complainant. This Reply must fully explain all objections that the
Complainant wishes to present concerning the Conduct Complaint Response.

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4. Optional Response to Complainant Reply. PTCB will forward the Reply to the Conduct Complaint
Response to the Respondent within approximately ten (10) days following PTCB’s receipt of the Reply. The
Respondent may submit a written Response to the Complainant’s Reply within ten (10) days of the mailing date
of the Reply to the Respondent. The Response must fully explain, and is limited to, any objections that the
Respondent wishes to present concerning the Complainant’s Reply to the Conduct Complaint Response.

G. PRELIMINARY ACTIONS AND ORDERS

1. Voluntary Temporary Suspension of Certification. After a Conduct Complaint is issued, the

Respondent may be asked to accept, and agree to, a temporary suspension of PTCB certification and certain
related conditions, which will remain in effect until the final resolution of the Complaint. This Voluntary
Suspension Agreement will state that the Respondent’s certification is suspended, and that the Respondent agrees
to stop representing himself or herself as certified, credentialed, or otherwise endorsed by PTCB until the final
resolution of the Conduct Complaint. The Respondent will return at his/her own expense any credential materials
to PTCB to be held until the suspension or other disciplinary action has ended.

2. Involuntary Suspension of Certification. If a Respondent does not agree to accept a Voluntary

Suspension Agreement pursuant to Section G.1, the Resolution Officer, the Conduct Review Committee, or the
Conduct Appeals Committee may issue an Order temporarily suspending the Respondent’s certification(s), and/or
imposing appropriate conditions. This Suspension Order will stay in effect until the final resolution of the
Complaint.

3. Circumstances of Involuntary Suspension Orders. Suspension Orders are authorized where: (a) the
Respondent has been convicted of a criminal act, or the Respondent has not contested a criminal charge; (b) the
Respondent has been charged with a criminal act or violation of criminal law; (c) the Respondent has been found
in violation of any law, regulation, or rule by a government regulatory body, or has been sanctioned or disciplined
by a government regulatory body; or, (d) the Respondent is the subject of other legal action(s) relating to their
pharmacy technician activities.

4. Other Preliminary Orders. The Resolution Officer, the Conduct Review Committee, or the Appeals
Committee may require the Respondent to do or to refrain from doing certain acts by preliminary and temporary
Order, including the submission of information/documents relevant to a conduct case review. Any temporary and
preliminary Order will be reasonably related to the Conduct Complaint under consideration, or to a party’s
responsibilities under the Code of Conduct.

5. Failure to Comply with Preliminary Orders. The Resolution Officer, the Conduct Review Committee,
or the Conduct Appeals Committee may discipline a Respondent who fails to comply with a temporary or
preliminary Order. In determining the appropriate discipline, the Resolution Officer, the Conduct Review
Committee, or the Conduct Appeals Committee will consider the severity of the failure to comply with the Order
and other relevant factors. Preliminary and temporary Orders cannot be appealed.

H. RESOLUTION OFFICER COMPLAINT REVIEW AND RESOLUTION

1. Resolution Officer Complaint Resolution. In the event that the Respondent does not request review of
the Conduct Complaint by the Conduct Review Committee, the Resolution Officer will consider and resolve the
Conduct Complaint under this Policy, based upon the information in the record, and issue a Final Decision and
Order, consistent with Section K.

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2. Resolution Officer Decision and Order. The Decision and Order of the Resolution Officer is a final
case resolution binding on the parties, unless the Decision is appealed to the Conduct Appeals Committee,
consistent with the requirements of this Policy.

I. CONDUCT REVIEW COMMITTEE COMPLAINT REVIEW AND RESOLUTION

1. Conduct Review Committee. The Executive Director will appoint at least five (5) qualified individuals
to serve as the Conduct Review Committee, including a Committee Chair and a Vice Chair. The Review
Committee will be composed of at least three (3) current Certified Pharmacy Technician certificants in good
standing, and, at least two (2) Pharmacists. Conduct Review Committee members will be appointed based on their
pharmacy-related work experience, occupational credentials, training, and other relevant factors. Each Conduct
Complaint hearing will be conducted by a panel of three (3) Conduct Review Committee members, including the
Committee Chair or Vice Chair, who will preside over the panel. No Review Committee member may serve on a
panel where the Committee member has had a business, employment, or personal relationship with a party to the
conduct review case, or where there otherwise appears to be a possible conflict of interest related to such service.

2. Conduct Review Committee Resolution of Complaints. If the Respondent does not request a hearing
before the Conduct Review Committee, the Review Committee will consider and resolve the Conduct Complaint
under this Policy, based upon the information in the record, and issue a Final Decision and Order, consistent with
Section K.

3. Conduct Review Committee Decision and Order. The Final Decision and Order of the Conduct
Review Committee is binding on the parties, unless the Decision is appealed to the Conduct Appeals Committee,
consistent with the requirements of this Policy.

J. CONDUCT COMPLAINT HEARINGS

1. Conduct Review Committee Hearings. At the request of the Respondent, the Conduct Review
Committee will conduct a hearing in order to collect and review all of the available information and proof related
to the Conduct Complaint. The Review Committee will have full authority and responsibility to convene, preside
over, continue, and conclude a hearing, and to resolve a Conduct Complaint.

2. Hearing Schedule and Location. The hearing date for each conduct review case will be scheduled by a
PTCB representative, in consultation with the parties. As determined by PTCB, a hearing will be conducted by
telephone, unless an in person hearing is necessary. If practical, a hearing will be held no less than sixty (60) days
and no more than one hundred and twenty (120) days after a Conduct Complaint is issued by PTCB.

3. Hearing Notice and Attendance. A PTCB representative will notify the parties of the hearing schedule
and location in writing. Each party will be required to provide the following information at least seven (7) days
before the hearing: (a) whether the party intends to participate in the hearing, and if so, the telephone number
where the party is to be reached during the hearing; (b) whether the party intends to participate in the hearing with
an attorney or other representative, and if so, the name, address, and telephone number of the attorney or
representative; (c) whether the party intends to present witnesses at the hearing, and if so, the name, address, and
telephone number of each witness and a brief summary of the information to be provided by each witness; and,
(d) whether the party intends to present any written information during the course of the hearing that was not
previously submitted to PTCB. If new information is offered, the party must provide to PTCB and all other parties
a copy of each document and a brief description of the document’s relevance at least seven (7) days before the
hearing. A Conduct Complaint may proceed to a conclusion and decision whether or not the parties are present.

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4. Postponement of Hearing. A Respondent or Complainant may request a hearing postponement. This
request must be in writing and received by PTCB at least ten (10) days prior to the scheduled hearing date. The
Chair or Vice Chair of the Conduct Review Committee may grant or deny a postponement. Postponement
decisions cannot be appealed.

5. Participation of PTCB Legal Counsel. If PTCB Legal Counsel is present during a conduct review case
hearing, Legal Counsel will have the privilege of the floor and may conduct the hearing with the Conduct Review
Committee. Attorneys or other representatives of the parties do not have this privilege, and must follow the
determinations and rulings of the Conduct Review Committee and PTCB Legal Counsel.

6. Responsibilities and Rights of the Parties. In addition to other responsibilities and rights, the
Respondent and the Complainant may do, or be required to do, the following: (a) attend the hearing and be
present during all witness presentations; (b) present witnesses, written information, and arguments on their behalf;
(c) review or inspect all information and documents presented in the case; and, (d) comply with all orders or
directives issued by PTCB.

7. Witnesses. All witnesses will be excluded from the hearing except during the presentation of their
testimony. The Conduct Review Committee Chair or Vice Chair will rule on any request for a witness to be
present during the hearing, and the ruling cannot be appealed.

8. Confidentiality/Inclusion of Other Persons. All hearings are confidential and private. Only authorized
PTCB representatives, the parties, and legal counsel may participate in a hearing. A party may request the
presence of an observer during all or part of a hearing; however, no observers are permitted without special
permission from the Conduct Review Committee. The Review Committee, or the Committee Chair or Vice Chair,
will rule on these requests, and the ruling cannot be appealed.

9. Information and Proof Accepted. The Conduct Review Committee will receive and consider all
information appearing to be relevant to the Conduct Complaint, including any information that may be helpful to
a complete understanding of the case. The Review Committee may consider information concerning a party’s
relevant past conduct. Objections relating to the relevance of information and similar issues will be decided by the
Review Committee or the Committee Chair, and these decisions cannot be appealed.

10. Record of the Hearing. A written summary of the hearing will be made by the Conduct Review
Committee or other PTCB representative. No tape, video, or other electronic recording of the hearing will be
permitted, unless specifically authorized by the Review Committee or Committee Chair. Upon the request of a
party, the Chair may grant permission for off-the-record conversations. Such conversations will not be included
in the hearing record.

11. Hearing Expenses. PTCB will assume all costs related to scheduling and conducting a hearing, including
conference call expenses. Each party will be solely responsible for their expenses associated with the conduct
review case, including all hearing and attorney expenses.

12. Closing of the Case Record. The case record will be closed following the conclusion of the hearing,
unless otherwise directed by the Conduct Review Committee. Any party may request that the record remain open
for thirty (30) days for the purpose of receiving additional information and written material. The Review

32
Committee or Committee Chair may grant or deny requests to keep records open, and these decisions cannot be
appealed.

K. RESOLUTION OFFICER OR CONDUCT REVIEW COMMITTEE CASE DECISION AND

ORDER

1. Conduct Case Decision and Order. Approximately thirty (30) days after a conduct case record is closed,
or as soon as practical, the Resolution Officer or the Conduct Review Committee, as appropriate, will prepare a
Conduct Case Decision and Order, and will send the Decision to the parties.

2. Contents of the Conduct Case Decision. The following information will be included in the Conduct
Case Decision: (a) a summary of the case, including the positions of the parties; (b) a summary of the relevant
factual findings based on the record; (c) a final ruling on each Code of Conduct complaint; (d) a statement of any
disciplinary and remedial action(s) issued; and, (e) any other information determined to be appropriate.

3. Conduct Case Order. The Resolution Officer or the Conduct Review Committee may issue a Conduct
Case Order that includes any of the following actions and information: (a) an order directing the Respondent to
stop or end any behavior or acts found to be in violation of the Code of Conduct; (b) a statement of the
disciplinary and remedial action(s) imposed, and a requirement that the Respondent comply immediately with
these action(s); and, (c) any other appropriate directive(s) consistent with the Decision.

L. DISCIPLINARY ACTIONS

1. Disciplinary Actions Available. When a Respondent has been found to have violated the Code of
Conduct, the Resolution Officer or the Conduct Review Committee may issue and order one or more of the
following disciplinary and remedial actions concerning the violation(s): (a) a recommendation to the Executive
Director or Certification Council that the candidate be ineligible for certification, or that a certificant be ineligible
for recertification; (b) a requirement that the Respondent take corrective action(s), or fulfill appropriate
conditions; (c) a private reprimand and censure of the Respondent; (d) a public reprimand and censure of the
Respondent; (e) certification probation for any period of up to three (3) years, which may include conditions
related to the Respondent’s conduct; (f) suspension of the Respondent’s certification for a period of not less than
six (6) months and not more than three (3) years, which will include the requirements that the Respondent return
to PTCB all original or copied credential materials for the suspension period, and immediately stop any
professional identification or affiliation with PTCB during the suspension period; and, (g) revocation of the
Respondent’s certification, which will include the requirements that the Respondent return to PTCB all original or
copied credential materials, and immediately stop all identification or affiliation with PTCB.

2. Referral and Notification Action. The Executive Director or other designated PTCB Representative
may notify appropriate government agencies or professional organizations of any final disciplinary action(s) taken
concerning a Respondent by sending a copy of the final Decision and Order. The PTCB Representative may send
this Decision notification after the time period for the Respondent to appeal an adverse decision has ended.
During an appeal period, the PTCB Representative may respond to inquiries concerning conduct cases, and may
indicate the existence of a complaint.

3. Publication of Disciplinary Action. Following the closure of a conduct case, the Executive Director or
other designated PTCB Representative may publish or release a final Conduct Case Decision and Order. Any
party or interested individual may request the publication of a final Decision, consistent with this Policy. The

33
Executive Director or other PTCB Representative may grant or deny such requests, and these decisions cannot be
appealed.

M. CONDUCT APPEALS COMMITTEE

1. Conduct Appeals Committee. The Certification Council will appoint at least five (5) qualified
individuals to serve as the Conduct Appeals Committee (Appeals Committee), which will be responsible for
resolving all appropriate appeals concerning Decisions of the Resolution Officer or the Conduct Review
Committee. The Appeals Committee will be composed of at least three (3) current Certified Pharmacy Technician
certificants in good standing, and, at least one (1) Pharmacist. Appeals Committee members will be appointed
based on their pharmacy-related work experience, occupational credentials, training, and other relevant factors.
The Certification Council will appoint an Appeals Committee Chair and Vice Chair to preside over and conduct
each appeal, consistent with this Policy. No Appeals Committee member may participate in an appeal where the
member has had a business, employment, or personal relationship with a party to the conduct review case, or
where there otherwise appears to be a possible conflict of interest related to such participation.

2. Time Period for Appeals to the Appeals Committee. Within thirty (30) days of the mailing date of an
adverse Decision by the Resolution Officer or the Conduct Review Committee, the Respondent may appeal all or
a portion of the Decision and Order to the Conduct Appeals Committee pursuant to this Section. Any appeals
received beyond this time period will not be reviewed or considered by the Appeals Committee.

3. Grounds for Appeal to the Appeals Committee. An adverse Decision of the Resolution Officer or the
Conduct Review Committee may be affirmed, reversed, or otherwise modified by the Conduct Appeals
Committee on appeal. However, the grounds for appeal of an adverse decision are strictly limited to the
following: (a) Procedural Error: The Resolution Officer or Conduct Review Committee misapplied a procedure
contained in this Policy and prejudiced the Respondent; (b) New or Previously Undiscovered Information:
Following the closing of the hearing record, the Respondent has found relevant proof that was not previously in
their possession, that was not reasonably available prior to closure of the record, and that could have affected the
Resolution Officer or Conduct Review Committee Decision; (c) Misapplication of the Conduct Code: The
Resolution Officer or Conduct Review Committee Decision misapplied the provisions of the Code of Conduct,
and the misapplication prejudiced the Respondent; and/or, (d) Contrary to the Information Presented: The
Resolution Officer or Conduct Review Committee Decision is contrary to the most substantial information
provided in the record.

With respect to Sections M.3(a) and M.3(c), above, the Appeals Committee will consider only arguments that
were presented to the Resolution Officer or the Conduct Review Committee before the hearing record was closed.

4. Contents of Appeal/Letter of Appeal. In order to complete an appeal to the Conduct Appeals

Committee under this Section, the Respondent must submit a written appeal document to PTCB within the
specified time period, which contains the following information and material: (a) the conduct case name, case
number, and the date of the Resolution Officer or Conduct Review Committee Decision; (b) a statement of the
grounds for the appeal under Section M.3, above, and a complete explanation of the reasons that the Respondent
believes the Decision should be reversed or otherwise modified; and, (c) accurate, complete copies of any material
that supports the Respondent’s appeal. The Appeals Committee will forward a copy of all appeal materials
received from the Respondent to the Complainant.

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5. Appeal Deficiencies. The Conduct Appeals Committee may require the Respondent to clarify,
supplement, or amend the information presented in an appeal.

6. Appeal Rejection. If the Conduct Appeals Committee determines that an appeal does not meet the
requirements of this Policy, or does not otherwise require further review under this Policy, the Appeals
Committee Chair or Vice Chair will reject the appeal. The Appeals Committee Chair or Vice Chair will notify the
Executive Director or other PTCB Representative of the Appeals Committee decision, and the PTCB
Representative will notify the Complainant and Respondent of the appeal rejection, as well as the reason(s) for the
rejection. Appeal rejection decisions cannot be appealed.

7. Optional Reply to Appeal Letter. Within fifteen (15) days of the mailing date of a Respondent’s appeal,
the Complainant may submit a written Reply to the Appeal to the Conduct Appeals Committee. This Reply must
fully explain all objections that the Complainant wishes to present to the Appeals Committee concerning the
appeal.

8. Optional Response to Complainant Reply. If an optional Reply to the Appeal is submitted by the
Complainant, the Conduct Appeals Committee will forward the Reply to the Respondent within approximately
ten (10) days following the receipt of the Reply by PTCB. The Respondent may submit a written Response to the
Complainant’s Reply within ten (10) days of the mailing date of the Reply to the Respondent. The Response must
fully explain, and is limited to, any objections that the Respondent wishes to present to the Appeals Committee
concerning the Complainant’s Reply to the Appeal.

9. Request to Appear Before the Appeals Committee. The Complainant or Respondent may request to
appear before the Conduct Appeals Committee concerning the appeal. The Appeals Committee Chair or Vice
Chair will determine whether to grant, deny, or limit the request. The denial of a request to appear before the
Appeals Committee cannot be appealed. The Complainant and/or Respondent are solely responsible for their
expenses related to the appeal.

10. Appeals Committee Hearings. Within one hundred and eighty (180) days after the submission of a
complete appeal, or as soon after as is practical, the Conduct Appeals Committee will conduct a hearing to
determine the outcome and final resolution of the appeal. During the appeal hearing, the Appeals Committee
members will review: the case record; any appeal submissions presented by the parties; and/or, any other
information determined to be relevant. Thereafter, the Appeals Committee will decide the appeal by majority vote
in closed session.

11. Appeals Committee Decisions and Orders. Within thirty (30) days of the conclusion of an appeal
hearing, or as soon after as is practical, the Conduct Appeals Committee will issue an Appeal Decision and Order
explaining the outcome of the appeal. With respect to each appeal, the Appeals Committee Decision and Order
will include the following: (a) a summary of any relevant portions of the Resolution Officer or Conduct Review
Committee Decision and Order; (b) a summary of any relevant procedural or factual findings made by the
Appeals Committee; (c) the ruling(s) and decisions with respect to each matter under appeal; and, (d) the Appeals
Committee final Order affirming, reversing, amending, or otherwise modifying any portion of the Resolution
Officer or Conduct Review Committee Decision and Order, including any disciplinary or remedial action(s). The
Executive Director or other designated PTCB Representative will send the Appeals Committee Decision and
Order to the parties by U.S. mail, return receipt requested, or other appropriate delivery method.

N. FINALIZING AND CLOSING CONDUCT REVIEW CASES

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1. Events Which Will Cause Closure of a Conduct Review Case. A conduct case will be closed and all
proceedings ended when any of the following occur: (a) the conduct case has not been accepted and the charges
have been rejected as the basis for a Conduct Complaint, and all related appeal rights have ended; (b) a final
Decision has been issued by the Resolution Officer, Conduct Review Committee, or the Conduct Appeals
Committee, and all related appeal rights have ended; or, (c) a Conduct Complaint has been terminated or
withdrawn by the Complainant(s).

2. Events Which Will Cause a Decision and Order to Become Final. A Resolution Officer or Conduct
Review Committee Decision and Order that is not appealed will be final. A Conduct Appeals Committee Decision
will be final, and no further appeals will be available to any party.

O. REAPPLICATION AND REINSTATEMENT PROCEDURES FOLLOWING REVOCATION,

SUSPENSION, AND PROBATION ORDERS

1. Revocation Orders/Reapplication Petition. Five (5) years after a final Revocation Order is issued under
this Policy, a Respondent may submit a Petition for Permission to Reapply for Certification (Reapplication
Petition) to the PTCB Executive Director or other designated PTCB Representative, consistent with the
requirements of this Policy Section. The Executive Director or other PTCB Representative will review and
prepare a recommendation to the Certification Council concerning the Petition.

2. Suspension Orders/Reinstatement Requests. After a final Suspension Order issued under this Policy
has expired, a Respondent may submit a Request for Certification Reinstatement (Reinstatement Request) to the
PTCB Executive Director or other designated PTCB Representative, consistent with the requirements of this
Policy Section. The Executive Director or other PTCB Representative will review and prepare a recommendation
to the Certification Council concerning the Request.

3. Probation Orders/Reinstatement or Referral. Following the expiration of a final Probation Order, the
Executive Director or other designated PTCB Representative will determine whether the Respondent has satisfied
the terms of the Probation Order. If the Respondent has completely satisfied the terms of probation, the Executive
Director or other PTCB Representative will reinstate the certificant to full certification status. If the Respondent
has not satisfied the terms of probation, the Executive Director or other PTCB Representative will refer the case
to the Certification Council for review and action consistent with this Policy, including, but not limited to,
continuation of the Probation Order and/or the issuance of additional disciplinary or remedial actions.

4. Contents of Reapplication Petitions and Reinstatement Requests. Following the receipt of a

recommendation from the Executive Director or other designated PTCB Representative, the Certification Council
will consider Reapplication Petitions and Reinstatement Requests from certificants and candidates who have been
the subject of final Revocation or Suspension Orders. Reapplication Petitions and Reinstatement Requests must
include the following information: (a) the conduct review case name, case number, and the date of the final PTCB
Conduct Decision; (b) a statement explaining the reasons that the Respondent believes the Reapplication Petition
or the Reinstatement Request should be granted, including the reasons that the Respondent should now receive
PTCB certification; and, (c) accurate and complete copies of any documents or other materials that support the
Petition or Request.

5. Certification Council Reapplication Petition and Reinstatement Request Review. Within ninety (90)
days after a complete Reapplication Petition or Reinstatement Request is submitted to PTCB, or as soon after as is

36
practical, the Certification Council will review the Petition or Request. Requests to participate in the review will
be granted at the sole discretion of the Certification Council. Each Petition or Request will be considered by a
quorum of the Council in a closed meeting. During these deliberations, the Council will review the information
presented by the Respondent, and any other relevant information, and determine the final outcome of the Petition
or Request by majority vote.

6. Certification Council Reapplication Petition and Reinstatement Request Decisions and Orders.
Within thirty (30) days after the Certification Council has completed its review of a Reapplication Petition or
Reinstatement Request, or as soon as is practical, the Council will prepare and issue a Decision and Order
concerning the Petition or Request. The final Council Decision and Order will indicate whether the Petition or
Request is granted, denied, or continued to a later date. The Respondent may be required to successfully complete
the Pharmacy Technician Certification Examination. If appropriate, the Council Decision and Order will indicate
any conditions of certification or recertification. The Certification Council Decision and Order will be sent to the
parties by U.S. mail, return receipt requested, or by other appropriate delivery method. While no appeal of the
Council Decision and Order is permitted, the Respondent may submit a new Petition or Request pursuant to this
Section, two (2) or more years after the issuance of the Council Decision and Order.

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APPENDIX B: CERTIFICATION APPEALS PROCEDURES
INTRODUCTION

The Pharmacy Technician Certification Board (PTCB) is a voluntary, non-profit credentialing organization that
administers certification programs and services for pharmacy technicians. PTCB certification allows pharmacy
technicians to demonstrate that they have mastered appropriate knowledge and skills related to their pharmacy
responsibilities.

The following Certification Appeal Procedures (Procedures or Policy) will be used to process all appeal matters
concerning PTCB’s certification requirements and eligibility standards. This Policy applies to individuals seeking
PTCB certification (candidates) and all individuals certified by PTCB (certificants).

In order to qualify for the PTCB Certified Pharmacy Technician (CPhT) credential, each candidate must satisfy
all PTCB eligibility requirements, including successful completion of the Pharmacy Technician Certification
Examination (PTCE or Examination). In addition, certificants must show that they have completed the necessary
continuing education activities.

PTCB certification requirements and eligibility standards are applied fairly, impartially, and consistent with
applicable laws and PTCB policies. There are no barriers to PTCB certification based on gender, race, age, sexual
orientation, or national origin.

Certificants/candidates agree to follow and obey all applicable PTCB policies, and agree that they will not
challenge the authority of PTCB to use such policies, including PTCB eligibility policies, Certification Appeal
Procedures, and Recertification Policy. In addition, PTCB certificants/candidates agree that: this Policy is a fair
process for resolving all certification complaint or appeal matters; they will be bound by actions and decisions
made consistent with this Policy; and, this Policy does not constitute a contract between PTCB and the
certificant/candidate.

A. GENERAL PROVISIONS

1. Nature of the Process. All challenges and appeals regarding actions of the PTCB Certification Program
are governed exclusively by these Procedures. This appeal process is the only way to resolve all Certification
Program application, eligibility, examination, and other certification and recertification challenges or complaints.
These Procedures are not formal legal proceedings, and are designed to operate without the assistance of
attorneys. While an individual may choose to be represented by an attorney, certificants/candidates are
encouraged to communicate directly with the PTCB Certification Program. Certificants/candidates using the
services of an attorney are responsible for all attorney-related fees. A party’s attorney will be directed to
communicate with PTCB only through PTCB Legal Counsel.

2. Authorized PTCB Representatives. The Executive Director, Associate Executive Director, Certification
Council Appeals Committee (Appeals Committee), Certification Council, or any other PTCB representative
authorized by this Policy may be involved in actions and decisions regarding appeal matters.

3. Time Requirements. PTCB will make every effort to follow the time requirements described in these
Procedures. However, a failure by PTCB to meet a time requirement will not prohibit the handling or final
resolution of any appeal matter. Certificants/candidates are required to comply with all time requirements
specified in this Policy. Time extensions or postponements may be granted by PTCB in appropriate circumstances
at PTCB’s sole discretion.

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4. Litigation/Other Proceedings. PTCB may accept and resolve an appeal matter arising under these
Procedures when civil or criminal litigation, or other proceedings related to the matter have been or are currently
before a court, regulatory agency, or professional body. PTCB may continue or delay an appeal matter in these
circumstances.

5. Confidentiality. In order to protect the privacy of the parties involved in appeal matters, all material
prepared by or submitted to PTCB will be confidential. Disclosure of material is permitted only when specifically
authorized by PTCB policy, the Certification Council, the Appeals Committee, the Executive Director, the
Associate Executive Director, or other authorized PTCB representative.

Among other information, PTCB will not consider the following materials as confidential: (a) published
certification and eligibility criteria; (b) records and materials which are disclosed as the result of a valid legal
requirement or a controlling PTCB policy; (c) certification or application information that a certificant/candidate
has requested be made available to a specific person or other organization; and, (d) all final published Decisions
and Orders of the Certification Council, the Appeals Committee, the Executive Director, Associate Executive
Director, or other authorized PTCB representative.

6. Failure to Disclose/Incomplete, False, or Misleading Representations. If a certificant/candidate fails to

disclose required certification or appeal information to PTCB, or makes an incomplete, false, or misleading
representation to PTCB related to certification or recertification, PTCB may temporarily or permanently bar that
individual from being certified or recertified, or may issue any other appropriate action. If a penalty, discipline,
order, or other action is issued by PTCB under this Section, the certificant/candidate involved may seek review
and appeal of the action under these Procedures.

7. Failure to Cooperate. If a certificant/candidate refuses to cooperate fully with PTCB concerning a

certification or appeal matter, and it is determined that the lack of cooperation is without good cause, PTCB may
penalize or discipline the individual, including temporarily or permanently barring the individual from being
certified or recertified. If a penalty, discipline, order, or other action is issued by PTCB under this Section, the
certificant/candidate involved may seek review and appeal of the action under these Procedures.

8. Complaint Matters. PTCB may temporarily or permanently bar an individual from being certified or
recertified, or may issue any other appropriate directive(s), where a certificant/candidate: (a) has been the subject
of any complaint or disciplinary matter relating to his/her activities as a pharmacy technician; or, (b) has been the
subject of a criminal charge, lesser offense, or government agency disciplinary matter (complaint matters),
regardless of when the alleged violation occurred.

PTCB will notify a certificant/candidate of an alleged complaint matter, and must provide the
certificant/candidate a reasonable opportunity to present a response to such allegations. If a penalty, discipline,
order, or other action is issued by PTCB under this Section, the certificant/candidate involved may seek review
and appeal of the action under these Procedures.

B. CERTIFICATION PROGRAM ACTIONS

1. Certification Application Actions. The PTCB Certification Program will take one of the following
actions regarding a candidate’s certification application: (a) accept the application; (b) request additional or
supplemental information; or, (c) reject the application, or otherwise terminate eligibility, on the grounds that the
candidate does not meet PTCB certification eligibility requirements, or that the candidate has violated, or acted
contrary to, a PTCB policy or rule.

39
2. Certification Examination Actions. If a candidate acts contrary to PTCB policies related to the PTCE,
the candidate may be prevented from taking or completing the Examination.

3. Recertification Application Actions. The PTCB Certification Program will take one of the following
actions regarding a certificant’s Recertification Application: (a) grant recertification; (b) conditionally accept the
Recertification Application pending the satisfactory completion of all recertification requirements; (c) request
additional or supplemental information; or, (d) reject the application, or otherwise terminate recertification, on the
grounds that the certificant does not meet the criteria for recertification, or that the certificant has violated, or
acted contrary to, a PTCB policy or rule.

C. INITIAL REQUEST FOR REVIEW BY THE EXECUTIVE DIRECTOR

Within thirty (30) days of the date of an adverse action by the PTCB Certification Program, a certificant/candidate
may submit a written Request for Review to the Executive Director. Adverse actions include the following: (1)
the candidate was found to be ineligible for certification due to a failure to satisfy one or more certification
requirement(s), or was otherwise ineligible for certification; (2) the candidate was prohibited from taking or
completing the PTCE; or, (3) the certificant was denied recertification for failure to satisfy one or more
recertification requirement(s), or was otherwise ineligible for recertification.

The Request for Review must explain the reasons that the certificant/candidate believes the adverse action is
incorrect and should be changed, and must include accurate copies of all supporting documents, including the
relevant communications from PTCB.

D. INFORMAL REVIEW BY THE EXECUTIVE DIRECTOR

1. Executive Director Actions. All Requests for Review will be considered informally by the Executive
Director or Associate Executive Director. The Executive Director or Associate Executive Director will
acknowledge receipt of the Request for Review, and may take one of the following actions: (a) uphold, modify, or
take other appropriate action regarding, the adverse Certification Program action; or, (b) refer the matter to the
Certification Council Appeals Committee for review and resolution as an appeal.

2. Referral of Request/First Appeal. In the event that a Request for Review is referred to the Certification
Council Appeals Committee, the Executive Director or Associate Executive Director will provide the Appeals
Committee with all relevant materials, including the Request for Review and other documents submitted by the
certificant/candidate.

E. CERTIFICATION COUNCIL APPEALS COMMITTEE/ FIRST APPEAL

1. Certification Council Appeals Committee. The Certification Council Chair will appoint at least three
(3) Certification Council members to serve as the Certification Council Appeals Committee. The Appeals
Committee will be composed of at least two (2) current Certified Pharmacy Technicians (CPhTs) in good
standing. The Certification Council Chair will appoint an Appeals Committee Chair to preside over and conduct
each appeal matter. No Appeals Committee member may participate in an appeal where the member has had a
business, employment, or personal relationship with a party involved in the appeal matter, or where there
otherwise appears to be a possible conflict of interest related to his/her participation.

2. Circumstances of First Appeal. A first appeal will be reviewed and decided by the Appeals Committee
when: the matter has been referred by the Executive Director or Associate Executive Director; or, a
certificant/candidate is dissatisfied with the final informal action of the Executive Director or Associate Executive
Director, and requests an appeal consistent with these Procedures. First appeals are limited to the grounds
permitted in Policy Section G(2).

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F. TIME PERIOD FOR SUBMITTING FIRST APPEAL

Within thirty (30) days of the date of an adverse action by the Certification Program or Executive Director, a
certificant/candidate may submit an appeal to the Appeals Committee. The deadline for filing a first appeal may
be extended by the Appeals Committee upon the written request of the certificant/candidate prior to the appeal
deadline.

G. GROUNDS FOR FIRST APPEAL

1. Required Information For First Appeal. In order for an appeal to be considered by the Appeals
Committee, the appeal submission must be consistent with all Policy requirements, and must include the
following information: (a) the name of the certificant/candidate submitting the appeal; (b) all objections,
corrections, and factual information that the certificant/candidate believes are relevant to the appeal; (c) the
names, addresses, and telephone numbers of any individuals with factual information relevant to the appeal, as
well as a clear description of the factual information available from these individuals; and, (d) accurate copies of
all relevant documents or other materials submitted in support of the appeal.

2. Grounds for First Appeal. In order for an appeal to be considered by the Appeals Committee, the appeal
submission must contain a clear explanation of the reasons that the certificant/candidate believes are relevant to
the appeal, and substantial information supporting at least one of the following grounds: (a) the candidate’s
eligibility for certification was incorrectly denied contrary to PTCB policies, and the candidate would have
qualified for certification if the correct PTCB policies and standards had been applied; (b) the candidate’s
eligibility to take or complete the PTCE was incorrectly denied contrary to PTCB policies, and the candidate
would have qualified to take the Examination if the correct PTCB policies and standards had been applied; or, (c)
the certificant’s eligibility for recertification was incorrectly denied contrary to PTB policies, and the certificant
would have qualified for recertification if the correct PTCB policies and standards had been applied.

H. FIRST APPEAL HEARINGS

1. Appeal Schedule and Hearing. Within sixty (60) days of receipt of a complete and proper written
appeal, the Appeals Committee will schedule a date and time to consider the appeal. Generally, the appeal review
will be scheduled within one hundred twenty (120) days after receipt of the complete appeal. PTCB will notify the
certificant/candidate of the appeal date and time. A certificant/candidate may request an informal hearing by
telephone conference to present the appeal to the Appeals Committee. Requests for a hearing will be granted at
the sole discretion of the Appeals Committee.

2. Certification Council Appeals Committee Decision. Following the close of an appeal hearing, the
Appeals Committee will review the record of the appeal, including the action(s) of the Certification Program or
Executive Director and the information and materials received from the certificant/candidate. The Appeals
Committee will resolve and decide the appeal based on the record. The Appeals Committee Decision will include
the findings of the Committee, and a summary of the relevant factual findings based on the record. The
Committee will prepare and issue an Appeal Decision to the certificant/candidate within thirty (30) days after the
hearing record is closed, or as soon as is practical.

3. Reports to the Board of Governors. The Appeals Committee will report to the Board of Governors on a
quarterly basis concerning all certification appeals reviewed and decided during the previous calendar quarter.

I. DISCRETIONARY FINAL APPEAL TO THE BOARD OF GOVERNORS

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In certain limited situations, an adverse Appeals Committee Decision may be appealed to the PTCB Board of
Governors. Such discretionary final Board appeals are permitted only under the following circumstances: (1) the
candidate/certificant is able to demonstrate to the Certification Council Chair that the Appeals Committee
misapplied the relevant PTCB policy(ies), which significantly affected the outcome of the Committee Decision;
(2) the candidate/certificant is able to demonstrate to the Certification Council Chair that the appeal request is
based on a substantial and compelling reason, which clearly supports a modification or reversal of the Committee
Decision; or, (3) upon the referral of the Appeals Committee for a substantial reason, and with the consent of the
candidate/certificant. A denial of a candidate/certificant’s discretionary appeal request by the Certification
Council Chair cannot be appealed.

J. TIME PERIOD FOR SUBMITTING FINAL APPEAL REQUEST/ CONTENT OF FINAL

APPEAL

1. Time Period for Submitting Final Appeal Request. Within thirty (30) days of the date of an adverse
Appeals Committee Decision, a certificant/candidate may submit a written final appeal request to the Certification
Council Chair. An appeal received beyond this date will not be reviewed or considered by the Board of
Governors.

2. Contents of Final Appeal Request. In order for a final appeal request to be considered by the
Certification Council Chair, the request must be consistent with all Policy requirements, and must include the
following information: (a) the name of the certificant/candidate submitting the appeal request; (b) a detailed
explanation of the reasons and basis for the requested appeal, as required by Policy Section I; (c) all objections,
corrections, and factual information that the certificant/candidate believes to be relevant to the appeal; and, (d)
accurate copies of all relevant documents and other materials submitted in support of the appeal.

K. BOARD OF GOVERNORS FINAL APPEAL PROCESS

1. Scheduling Of Final Appeal. Within ninety (90) days of the approval of a complete and proper final
Board appeal request, the Board of Governors will schedule a date and time for consideration of the appeal,
usually not later than the next or second regularly scheduled Board meeting. The Executive Director or other
authorized PTCB representative will notify the certificant/candidate of the date when the final Board appeal will
be considered.

2. Final Appeal Review. The Board of Governors will conduct a review to consider the appeal record,
including the Appeals Committee Decision and the information and materials submitted by the
certificant/candidate. The certificant/candidate may request to appear before the Board of Governors concerning
the final appeal. Such requests will be granted at the sole discretion of the Board of Governors.

L. BOARD OF GOVERNORS FINAL DECISION

Following the review of a final appeal, the Board of Governors will review the record of the appeal, and will
decide the appeal based on the record. The Board will consider all relevant information and include a summary of
its findings in the Board of Governors Final Decision. The Board may affirm, modify, or reverse the decision of
the Appeals Committee based on its findings. The Board will issue its Final Decision within thirty (30) days
following the review of the appeal, or as soon as is practical.

M. FINALIZING AND CLOSING APPEALS

An appeal will be closed, and all proceedings ended, when any of the following occurs: (1) an appeal has been
decided, or otherwise resolved, by the Executive Director or Associate Executive Director, the Appeals
Committee, or the Board of Governors, and the allowable time period to submit an appeal under these Procedures

42
has passed; (2) an appeal request to the Board has been denied by the Certification Council Chair; or, (3) the
appeal has been withdrawn or terminated by the certificant/candidate.

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APPENDIX C: PTCE CONTENT OUTLINE
1.0 Pharmacology for Technicians
1.1 Generic and brand names of pharmaceuticals
1.2 Therapeutic equivalence
1.3 Drug interactions (e.g., drug-disease, drug-drug, drug-dietary supplement, drug-OTC, drug-laboratory, drug-nutrient)
1.4* Strengths/dose, dosage forms, physical appearance, routes of administration, and duration of drug therapy
1.5 Common and severe side or adverse effects, allergies, and therapeutic contraindications associated with medications
1.6 Dosage and indication of legend, OTC medications, herbal and dietary supplements
2.0 Pharmacy Law and Regulations
2.1 Storage, handling, and disposal of hazardous substances and wastes (e.g., MSDS)
2.2 Hazardous substances exposure, prevention and treatment (e.g., eyewash, spill kit, MSDS)
2.3 Controlled substance transfer regulations (DEA)
2.4 Controlled substance documentation requirements for receiving, ordering, returning, loss/theft, destruction (DEA)
2.5 Formula to verify the validity of a prescriber’s DEA number (DEA)
2.6 Record keeping, documentation, and record retention (e.g., length of time prescriptions are maintained on file)
2.7 Restricted drug programs and related prescription-processing requirements (e.g., thalidomide, isotretinoin, clozapine
2.8 Professional standards related to data integrity, security, and confidentiality (e.g., HIPAA, backing up and archiving)
2.9 Requirement for consultation (e.g., OBRA'90)
2.10 FDA’s recall classification
Infection control standards (e.g., laminar air flow, clean room, hand washing, cleaning counting trays, countertop,
2.11 and equipment) (OSHA, USP 795 and 797)
2.12 Record keeping for repackaged and recalled products and supplies (TJC, BOP)
Professional standards regarding the roles and responsibilities of pharmacists, pharmacy technicians, and other
2.13
pharmacy employees (TJC, BOP)
2.14 Reconciliation between state and federal laws and regulations
Facility, equipment, and supply requirements (e.g., space requirements, prescription file storage, cleanliness,
2.15
reference materials) (TJC, USP, BOP)
3.0 Sterile and Non-Sterile Compounding
3.1 Infection control (e.g., hand washing, PPE)
3.2 Handling and disposal requirements (e.g., receptacles, waste streams)
3.3* Documentation (e.g., batch preparation, compounding record)
3.4* Determine product stability (e.g., beyond use dating, signs of incompatibility)
3.5 Selection and use of equipment and supplies
3.6* Sterile compounding processes
3.7* Non-sterile compounding processes
4.0 Medication Safety
4.1 Error prevention strategies for data entry (e.g., prescription or medication order to correct patient)
4.2 Patient package insert and medication guide requirements (e.g., special directions and precautions)
Identify issues that require pharmacist intervention (e.g., DUR, ADE, OTC recommendation, therapeutic
4.3
substitution, misuse, missed dose)
4.4 Look-alike/sound-alike medications
4.5 High-alert/risk medications
Common safety strategies (e.g., tall man lettering, separating inventory, leading and trailing zeros, limit use of error
4.6 prone abbreviations)
5.0 Pharmacy Quality Assurance
Quality assurance practices for medication and inventory control systems (e.g., matching National Drug Code
5.1 (NDC) number, bar code, data entry)
5.2 Infection control procedures and documentation (e.g., personal protective equipment [PPE], needle recapping)
5.3 Risk management guidelines and regulations (e.g., error prevention strategies)

44
 Communication channels necessary to ensure appropriate follow-up and problem resolution (e.g., product recalls,
5.4
shortages)
5.5 Productivity, efficiency, and customer satisfaction measures
6.0 Medication Order Entry and Fill Process
6.1* Order entry process
6.2* Intake, interpretation, and data entry
6.3* Calculate doses required
Fill process (e.g., select appropriate product, apply special handling requirements, measure, and prepare product for
6.4
final check)
6.5 Labeling requirements (e.g., auxiliary and warning labels, expiration date, patient specific information)
6.6* Packaging requirements (e.g., type of bags, syringes, glass, pvc, child resistant, light resistant)
6.7 Dispensing process (e.g., validation, documentation and distribution)
7.0 Pharmacy Inventory Management
7.1 Function and application of NDC, lot numbers and expiration dates
7.2 Formulary or approved/preferred product list
7.3* Ordering and receiving processes (e.g., maintain par levels, rotate stock)
7.4 Storage requirements (e.g., refrigeration, freezer, warmer)
7.5 Removal (e.g., recalls, returns, outdates, reverse distribution)
8.0 Pharmacy Billing and Reimbursement
8.1 Reimbursement policies and plans (e.g., HMOs, PPO, CMS, private plans)
8.2* Third party resolution (e.g., prior authorization, rejected claims, plan limitations)
8.3 Third-party reimbursement systems (e.g., PBM, medication assistance programs, coupons, and self-pay)
8.4 Healthcare reimbursement systems (e.g., home health, long-term care, home infusion)
8.5 Coordination of benefits
9.0 Pharmacy Information System Usage and Application
Pharmacy-related computer applications for documenting the dispensing of prescriptions or medication orders (e.g.,
9.1 maintaining the electronic medical record, patient adherence, risk factors, alcohol drug use, drug allergies, side
effects)
Databases, pharmacy computer applications, and documentation management (e.g., user access, drug database,
9.2
interface, inventory report, usage reports, override reports, diversion reports)
*denotes content including calculations.

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APPENDIX D: RECERTIFICATION POLICY
A Introduction.

The Pharmacy Technician Certification Board (PTCB) administers the PTCB Certification Program, a rigorous,
examination-based, professional certification program. PTCB is responsible for the development and
implementation of policies related to national certification for pharmacy technicians, certifying qualified
candidates who passed the Pharmacy Technician Certification Examination (PTCE) and met other eligibility
requirements as Certified Pharmacy Technicians (CPhTs). The Certification Program’s goal is to enable
pharmacy technicians to work more effectively with pharmacists to offer greater patient care and service, and
pharmacy technicians who are granted Certified Pharmacy Technician (CPhT) status must demonstrate an
ongoing professional commitment to the field of pharmacy.

Effective as of February 4, 2013, this Policy establishes the requirements that a CPhT must satisfy in order to
maintain certification, and explains the related standards, guidelines, and procedures of the PTCB Certification
Program. Inquiries or questions concerning this Policy or the recertification process should be directed to the
PTCB Director of Certification Programs.

B Statement of Purposes.

The PTCB Certification Program supports the ongoing professional development of PTCB certificants and
maintains the integrity of the CPhT certification. Among other purposes, the Certification Program is intended to:
require reasonable and appropriate continuing educational and professional activities; enhance the ongoing
professional development and competence of certificants; encourage and recognize individualized learning
opportunities; and, provide a standardized, objective, and straightforward process for attaining and recording
professional development activities. All certificants must complete the recertification process in order to maintain
active CPhT credentialed status.

C Recertification Cycle.

The CPhT credential remains active for a period of approximately two (2) years, subject to applicable PTCB
policy requirements. To maintain certification, CPhTs must complete the recertification process every two years.
The recertification cycle will begin on the date that certification or recertification is granted to a certificant. For
administrative convenience, PTCB may assign a limited number of dates as expiration dates. At the end of the
recertification cycle the certification will expire unless it is renewed.

D Required Continuing Education (CE) Hours.

Consistent with the terms of this Policy, certificants must satisfy the following requirements in order to maintain
certification.

1 Continuing Education (CE) Requirements. Certificants must complete a minimum of twenty (20)
hours of continuing education in pharmacy-related subject matter during each two (2) year
recertification cycle. For recertification candidates, one (1) hour of the twenty (20) hours must be in
the subject of pharmacy law and one (1) hour must be in the subject of patient safety (refer to
Accreditation Council for Pharmacy Education (ACPE) definition of patient safety, defined in the
ACPE Policy and Procedures Manual). For reinstatement candidates, two (2) of the twenty (20) hours
must be in the subject of pharmacy law and one (1) hour must be in the subject of patient safety. A
maximum of fifteen (15) hours of the twenty (20) hours may be earned by completing a relevant
college course with a grade of “C” or better. A maximum of ten (10) hours may be earned by
completing in-service projects.

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 a Pharmacy-Related Subject Matter. Certificants must satisfy continuing education
requirements in pharmacy-related subject matter. Programs must pertain to the following topics:

● Medication distribution;
● Inventory control systems;
● Mathematics;
● Biology;
● Pharmaceutical sciences;
● Pharmacy law,
● Pharmacology/drug therapy;
● Roles and duties of pharmacy technicians.
● Patient safety

b CE Completion Time Period. Certificants must complete all continuing education hours within
the two (2) year recertification cycle (on or before the expiration date). No CE hours completed
before certification is granted may be used to satisfy recertification requirements. CE hours can
only be applied to the recertification cycle in which they are completed, and cannot be carried
over and applied to future cycles

E Approved Continuing Education (CE) Activities.

Unless otherwise permitted by this Policy, in order to be accepted and approved by the PTCB Certification
Program, all CE activities must pertain to pharmacy-related subject matter (see section D.1a above). PTCB has
determined that all CE programs offered through providers accredited by the Accreditation Council for Pharmacy
Education (ACPE) satisfy the requirement of pertaining to pharmacy-related subject matter. Other CE programs
will be accepted if PTCB determines that they pertain to pharmacy-related subject matter.

Candidates who are unsure about whether or not PTCB will accept a specific CE activity may submit a request for
CE pre-approval to PTCB, only during the following months: January-February, May-June, and September-
October. Requests must include sufficient information to demonstrate that the CE activity pertains to pharmacy-
related subject matter as defined in section D.1a. Pre-approval requests received outside of these months will not
be reviewed.

1 Seminars, Workshops, and Conferences. Credit may be earned for attending seminars, workshops,
conferences, or other educational programs that primarily contain pharmacy-related subject matter,
consistent with the terms of this Policy. These programs may include a live, web-based, or recorded
presentation, teleconference, virtual meeting, panel discussion, or workshop.

● Documentation Required: Certificants must maintain a Certificate of Participation issued

by the program provider, that includes the: name of the participant; title and completion date
of the program; program sponsor or provider name; and number of hours awarded.

2 Employer In-Service Projects and Other Training. CPhTs may complete a maximum of ten (10)
continuing education hours for certain in-service projects or training earned at the certificant’s
workplace under the direct supervision of a pharmacist. Credit for in-service projects will not be
awarded for the performance of a pharmacy technician’s regular work duties. Credit will be granted
for the completion of specially assigned in-service projects or training outside of the certificant’s
regular responsibilities, with specific requirements set forth in the Universal Continuing Education
Form, which is available in Appendix E, and online at www.ptcb.org.

● Documentation Required: Upon completion of each in-service project, the supervising

pharmacist must complete, sign, and date the Universal Continuing Education Form.

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 3 College Courses. Credit may be earned for the successful completion of academic coursework at a
regionally accredited university, college, or community college during the current recertification
cycle. Certificants will be granted (15) CE hours for a course (or courses) equal to (3) three academic
credit hours, so long as the certificant receives a grade of “C” or better.

● Documentation Required: Certificants must maintain an official transcript, grade report, or

verification form issued by the educational institution, which indicates a grade of “C” or
better in the course.

F General Recertification Requirements.

The processes and requirements for application submission and review are as follows.

1 Completed Application. Recertification is not automatic, and candidates must complete and submit
a recertification application before the recertification expiration date.

2 Code of Conduct. Certificants must comply with the PTCB Code of Conduct, and related PTCB
policies, in order to remain in good standing and maintain active certification status.

3 Recertification Processing Fee. Certificants must pay all fees related to the Certification Program
for each recertification cycle by the certification expiration date in order to maintain certification and
to remain in good standing with PTCB.

4 Application Submission Period. PTCB will establish a submission period prior to the certification
expiration date, during which recertification applications will be accepted. Certificants should submit
applications by the renew by date, 30 days prior to the expiration date. PTCB will still accept
recertification applications up until the expiration date, but cannot guarantee that applications
submitted after the renew by date will be processed before the expiration date. Recertification
applications received after the expiration date will not be processed and will be returned with a refund
of the application fee.

5 Application Methods. Certificants are responsible for reporting CE activities and the related credit
hours to PTCB in the recertification application. Certificants are strongly encouraged to submit
electronic applications online at www.ptcb.org. Paper applications are available to those with a
disability or hardship that precludes using the online application. Requests to use the paper
application must be submitted in writing to PTCB, and include appropriate documentation of the
disability or hardship.

6 Continuing Education Records. Certificants must maintain their own records of continuing
education hours earned during each recertification period, and are responsible for maintaining these
records for at least one (1) year after the certification cycle ends. Such records should be stored in a
safe and secure manner. Records must include Certificates of Participation and/or PTCB Universal
Continuing Education Forms.
● Online Records. Certificants may maintain a list of continuing education credits online and
upload electronic participation records to their account at www.ptcb.org. However,
certificants also must maintain their own records documenting their continuing education
activities.

● Original Records. Certificants should not send original documents to PTCB. A copy of the
original documentation will be required if the certificant is audited, submits a paper
application, or if PTCB returns a Recertification Application to a certificant for correction,
revision, or supplemental information.

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 7 Application Processing & Review. Applications are reviewed by PTCB in the order in which they
are received. Online applications are typically processed within ten (10) business days. Paper
applications may take up to two (2) weeks to process. Processing includes a review of all CE
activities submitted for credit. PTCB reserves the sole and exclusive right to evaluate all
recertification activities and programs on an individual basis, and to deny, modify, or reduce credits
for those activities that fail to meet the terms of this Policy and other PTCB requirements.

8 Returned Applications. Applications that are incomplete, contain errors, do not meet policy
requirements, provide inadequate CE information (e.g., do not include full name of course and
provider), or are accompanied by an incorrect payment amount will be returned to CPhTs via mail or
email for correction and/or clarification. Certificants receiving a returned recertification application
will be given the greater of 30 days from the receipt of the returned application from PTCB or until
the certification expiration date to make and resubmit requested corrections. PTCB will not accept
CEs completed during this return period.

9 Application Fee. Recertification fees will be determined by PTCB, and are subject to change.
Current fee information can be found on the website www.ptcb.org or by contacting PTCB at (800)
363-8012. Additional fees may apply for reprocessing of applications returned for correction,
processing returned checks, or refunds due to overpayment.

10 Granting Recertification. Once PTCB has approved a certificant for recertification, PTCB will
update its verification database and a certificate will be made available online at www.ptcb.org for
candidates to download and print. Certificants can request a paper certificate be mailed to them for an
additional fee.

G Mandatory Recertification Audits.

For each recertification cycle PTCB will randomly select a percentage of certificants for a recertification audit, in
order to verify compliance with this Policy. PTCB has the discretion to audit the recertification eligibility of a
PTCB certificant at anytime. Certificants selected for an audit must comply with all audit instructions and
requirements, and must upload or otherwise submit copies of the applicable documentation supporting all reported
recertification activities for the current or most recent recertification cycle. The same requirements for application
submission (see section F above) apply to certificants who are audited. Failure to satisfy or comply with audit
requirements will result in denial of recertification, suspension, or revocation of certification, consistent with the
terms of this Policy.

H Failure to Satisfy Recertification Requirements.

Certificants who fail to satisfy the requirements of this Policy may be subject to the following.

1 Expired and Eligible for Reinstatement. Certificants who fail to satisfy the recertification
requirements prior to the end of the recertification cycle are no longer certified and will be placed on
a list of expired certificants. An expiration notice will be sent by PTCB via mail or email to the
certificants included on this list immediately following the end of the recertification cycle. Expired
certificants are eligible to reinstate within one (1) year of the certification expiration date, subject to
the terms and requirements of Section I, unless otherwise provided by this Policy or instructed by
PTCB.

2 Expired and Ineligible for Reinstatement. Expired certificants who do not reinstate within one (1)
year following the certification expiration date are no longer certified and will have all certification
rights terminated. A reinstatement notice will be sent by PTCB via mail or email to expired and
eligible for reinstatement certificants immediately following the end of the recertification cycle.

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 Certificants remain subject to the terms and requirements of Section I, unless otherwise provided by
this Policy or instructed by PTCB.

3 Extension. PTCB does not grant extensions of the recertification cycle or certification expiration
dates. Certificants are encouraged to apply for recertification early in the submission period.

4 Prohibited Use of Credential. A certificant whose certification has expired may not represent
himself or herself as an active certificant or as certified by PTCB, and may not use the CPhT and
Certified Pharmacy Technician credentials and certification marks until such time as he or she
receives notice from PTCB that his or her active certification status has been reinstated, consistent
with the terms of this Policy.

I Reinstatement Requirements.

Expired certificants are eligible to reinstate within one (1) year following the certification expiration date.
Reinstatement candidates must complete all of the application requirements presented for recertification
candidates, unless otherwise specified in this section.

1 Application Fee. Certificants requesting reinstatement must pay all fees related to reinstatement by
the end of the one-year reinstatement period. Reinstatement fees will be determined by PTCB, and are
subject to change. The current Reinstatement Application fee can be found on our website
www.ptcb.org or by contacting PTCB at (800) 363-8012. Additional fees may apply for processing
returned checks or refunds due to overpayment.

2 Continuing Education (CE) Requirements. CE requirements for reinstatement are explained in

section D1. Credit will be granted for participation in approved activities during the recertification
cycle (D1.b) and during the one (1) year reinstatement period. Expired certificants seeking
reinstatement will need to complete all applicable recertification requirements contained in this
Policy.

3 Granting Reinstatement. Certificants who successfully reinstate their certification are restored to
active status, and can resume using the CPhT and Certified Pharmacy Technician credentials and
certification marks. Certificants who reinstate will receive a new certificate with an expiration date
that is two years from the previous expiration date, not two (2) years from the reinstatement date.
Expired certificants previously selected for audit during their recertfication period must comply with
all audit instructions and requirements when submitting a reinstatement application.

4 Failure to Satisfy Reinstatement Requirements. Expired certificants who fail to satisfy the
reinstatement requirements prior to the end of the one-year reinstatement period and wish to regain
PTCB certification must complete the process for initial certification again.

J Voluntary Surrender of Certification.

A certificant may voluntarily surrender his or her certification under certain conditions.

1 Voluntary Surrender. A certificant in good standing may seek to voluntarily surrender his or her
certification by submitting a written request to PTCB and returning his or her current certificate.
PTCB will review the request and determine if the certificant is in good standing, and whether to
grant or deny the request.

a If the request is granted, the surrender is complete and the certificant will be removed from the
active certification record. All fees and charges paid to PTCB will be forfeited upon surrender.
A former certificant may not: represent himself or herself as certified by PTCB; use the CPhT

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 and Certified Pharmacy Technician credentials and certification marks; or, represent that he or
she is otherwise affiliated with PTCB.

b If PTCB determines that the requesting certificant is not in good standing, and denies the
voluntary certification surrender request, the certificant will be required to accept and sign a
written agreement with PTCB stating the requirements for the surrender.

2 Regaining Certification Following Voluntary Surrender. A certificant who voluntarily

surrendered PTCB certification will be permitted to reapply for certification. The former certificant
will be granted certification when he or she satisfies all current certification eligibility requirements
and pays all required fees, as set forth in PTCB policies.

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APPENDIX E: UNIVERSAL CONTINUING EDUCATION FORM

UNIVERSAL CONTINUING EDUCATION FORM

CPhTs may complete a maximum of ten (10) continuing education hours for certain in-service projects or training earned at
the certificant's workplace under the direct supervision of a pharmacist. Credit for in-service projects will not be awarded for
the performance of a pharmacy technician's regular work duties. Credit will be granted for the completion of specially
assigned in-service projects or training outside of the certificant's regular responsibilities. The supervising pharmacist must
complete this form.

CPhT Information

CPhT Name: _______________________________________ Certification Number: ______________________

In-Service Project/Training
Title: ________________________________________________ Completion Date: _______________________

In-Service Project Summary: ____________________________________________________________________________

____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________
____________________________________________________________________________________________________

Minimum of two learning objectives Contact Hours: ______________________________

.

Learning Objectives Minimum of two learning objectives required.

1:__________________________________________________________________________________________________

____________________________________________________________________________________________________

2:__________________________________________________________________________________________________

____________________________________________________________________________________________________

3:__________________________________________________________________________________________________

____________________________________________________________________________________________________

Pharmacist Information

Pharmacist Name: __________________________________ License Number: ___________________________

Signature: ________________________________________________________ Date: ______ /______ /______

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