Rift Valley University, Gullale Campus
Department of Business Management
REPORT OF PRACTICAL ATTACHMET ON SIINQEE BANK, HAILE
FIDA (H/F) BRANCH
COURSE: INTERNSHIP
Name ID
1. Birhanu Bayisa 0011/20
2. Gemachis Indalkachew 00----/20
3. Tsion Dhaba 00----/20
4. Zinash Abiye 00----/20
5. Bezawit Thomas 00----/20
Advisor: Mr. Fanta T.
January 20, 2024
Addis Ababa Ethiopia
ABSTRACT
Generally, the Objective of this practical attachment is to assess the performance of Sinqe Bank
Haile Fida branch. The extent to which Sinqe Bank Haile Fida branch is realizing its vision and
mission and performance of the organization in relation to its objectives. The intention of this
practical attachment was to increase student’s knowledge and enable student to compare what
have learnt so far in class and what have experienced in this practical. To produce well
qualified, self-reliant, active, change agent and real problem solver student. In addition, the
other objective is to investigate equal participation of Sinqe Bank with other bank to it realizes to
its visions, mission and objective. Not only limited to this but also emphasis the problems faced
by me while I was performing the practical attachment. Thus, practical attachment suggests
solutions and some of policy implication toward reducing the problems based on finding.
i
Acknowledgement
First of all my deepest thanks goes to the Almighty God for his endless help and make me to
stay in life to this day and enables me to complete my internship. I also would like to express
my deepest gratitude to Fikadu Beyene (Operation manager) for his enthusiastic support from the
preparation until the final discussion of this internship with frequent follow up my activities and
guide me. I am greatly thanks for my family they had been assisted my schooling life and to give
advice how can I goes with my planning activity to finish my academic schooling in this
university. Finally I would like to acknowledge all individual and institutions that have helped
me materially and morally during the preparation of this paper.
ii
Contents
ABSTRACT................................................................................................................................................... i
Acknowledgement ........................................................................................................................................ ii
CHAPTER ONE ........................................................................................................................................... 1
INTRODUCTION ........................................................................................................................................ 1
Part one organizational report ....................................................................................................................... 1
1.1 Back ground of the organization ................................................................................................... 1
1.2 Cardinal Issues .................................................................................................................................... 1
1.2.1Vision of the organization ............................................................................................................. 1
1.2.2 Mission of the organization.......................................................................................................... 2
1.2.3 Objectives of the organization ..................................................................................................... 2
1.3 Organizational Structure ............................................................................................................... 2
1.4 Strength, weakness, opportunity and treat (SWOT) analysis of the organization .............................. 3
1.4.1 Strength of the organization. ........................................................................................................ 4
1.4.2 Weakness of the organization ...................................................................................................... 4
1.4.3 Opportunity of the organization ................................................................................................... 4
1.4.4 Treat of the organization .............................................................................................................. 4
1.5 problems observed that affect the organizational at current time and its critical issues Siinqe Bank
of H/F branch ............................................................................................................................................ 5
1.6 suggested solution (measure) taken to solve or at least minimize problems ...................................... 5
CHAPTER TWO .......................................................................................................................................... 6
ACTIVITY REPORT ................................................................................................................................... 6
Part two activity report.................................................................................................................................. 6
2.1 Back ground of the department/division where you working ............................................................. 6
2.2 Objectives and major responsibilities as well as activities of the department or division. ................. 6
2.2.1 Objective of the department ......................................................................................................... 6
2.3 The responsibilities and major activities me as a member of department .......................................... 6
2.4 Performance Evaluation of my activities ............................................................................................ 7
2.5 Problems encountered on the job and remedial measures................................................................... 7
2.6 Problem division or department or suggested solutions ..................................................................... 8
2.7 Suggested solutions for the problems ................................................................................................. 8
CHAPTER THREE ...................................................................................................................................... 9
iii
ATTACHMENT EVALUATION ................................................................................................................ 9
Part three attachment evaluation ................................................................................................................... 9
3.1 Rationales of Practical Attachment ..................................................................................................... 9
3.2 Significance of practical attachment ................................................................................................... 9
3.3 Relevance of organization with my study ........................................................................................... 9
3.4 Applicability of the theories and other in class on the real world or practical work environment ... 10
3.5 Major problems that I faced during the attachment .......................................................................... 10
3.6 Suggested solution and way forward for attachment ........................................................................ 11
CHAPTER FOUR....................................................................................................................................... 12
CONCLUSION AND RECOMMENDATION .......................................................................................... 12
4.1 Conclusion ........................................................................................................................................ 12
4.2 Recommendation .............................................................................................................................. 12
Reference .................................................................................................................................................... 14
iv
CHAPTER ONE
INTRODUCTION
Part one organizational report
1.1 Back ground of the organization
On February 16, 2022, Siinqee officially received its license from the National Bank of
Ethiopia (NBE) to start operations with a subscribed capital of 15 billion birr and a paid
up capital of 7 billion birr following its transformation from Oromia Credit and Saving
Share Company staring from May 2021. Siinqee Bank is a transformation of Oromia
Credit and Saving Share Company. It is an icebreaker in the country to be grown from
Microfinance Institution, with a huge capital of Birr 7.1 billion. The Bank is named after
Oromo Women's Cultural Practice called SIINQEE which is part of the grand Geda
System.
Siinqee is a social power designated to Oromo women to protect their rights, mediate
disputes, safeguard their communities, promote coexistence and cooperation, and bring
about peace and stability. The Bank works to provide integrated, inclusive, and
innovative banking and microfinance services through its committed, dynamic and
disciplined employees by deploying state-of-the-art information technology to empower
the society and maximize stakeholders’ value with a special focus to be the financial
alternative and sources of area knowledge with adherence to the spirit of the law.
1.2 Cardinal Issues
1.2.1Vision of the organization
Siinqee Bank is relicensed as a bank with a vision “To be the Leading Bank in Financial
inclusion and transformation.
1
1.2.2 Mission of the organization
Siinqee Bank started out as a credit and saving union, more than 25 years ago, with a
mission of standing up for people and the communities that make up the nation of
Ethiopia
1.2.3 Objectives of the organization
Siinqee Bank provides import and export services to its customers who are involved in
international business SIB provides expertise advice and quick customer services with the
aim of laying the platform to smooth trade activities and transactions between sellers and
buyers.
Siinqe Bank H/F Branch has the following objectives.
To implement management information system
To maximize customer satisfaction
To develop competence with other private banks
To build change for all bank staffs
To establish performance base incentives
To deposit mobilization service
To enhance and facilitate the development of the country
To maximize profit of the bank by creating difference
1.3 Organizational Structure
How the organization is organized to achieve objectives and mission?
All departments in this organization are related to each other. The other department can
control the activity of other. Also on their daily activities they must report to the body
which controls each department. Also they control each other to minimize the problem on
2
job, to be fair and acceptable by every department. To achieve the objective and vision
they obey responsibility for the job given to all departments. Let we see to how they
control each other;
The customer service officer reports the daily activity to the A/senior customer service
officer. Also pass all physical tickets done on transaction daily to the branch controller to
ensure their activity by comparing the recorded transaction on the system. A/senior
customer service reports his or her activity to the customer service manager. Customer
service manager reports to branch manager. Branch controller passes all tickets to senior
branch controller after ensured the balance on physical counted tickets and on system
became equal. Then senior branch controller again checks and report to branch manager.
So finally all activity in bank is controlled by the manager of the bank.
BRANCH MANAGER
CUSTOMER SERVICE RESOURCE CHIEF CASHIER
MANAGER MANAGER
CUSTOMER FOREIGN TRANSFER ACCOUNTANT
SERVICE OFFICER
Fig. 1.3 organizational structure of Siinqe Bank H/F branch
1.4 Strength, weakness, opportunity and treat (SWOT) analysis of
the organization
The Siinqe Bank H/F branch is private organization has its strength and weakness side
there are also have good opportunities and treats that speed up and fast the bank over all
work process respectively.
3
1.4.1 Strength of the organization.
Respecting the law of the organization.
Good efficiency and ethical conduct of staffs
It’s give training for its employees to improve their profession.
It gives excellence service for its customer which most of its customers
get satisfaction in proper manner.
They respect each other and also they give priority for their work
1.4.2 Weakness of the organization
Weak information and file management of some workers
There is no punctuality( being on time)
There is some inefficiency material like chair tables and computers for
trailing staffs.
Presence of offline Branch
The poss. machine can’t give services to customer
1.4.3 Opportunity of the organization.
Steady and fast growth of population is good opportunity for increase bank
customer.
Availability of educated man power in the town.
Development of information technology
1.4.4 Treat of the organization
If the organization follows the current organizational structure for the future may face the
following challenges.
Volatility of currency
Electrical power
Poor credit culture and know how about banking and its service within the
society
Most people are having less knowledge about taking loan from bank.
4
Connection problems
Economic condition of the country
1.5 problems observed that affect the organizational at current time
and its critical issues Siinqe Bank of H/F branch
The primary problem regarding the historical back ground of the organization. This
problem rises due to lack of organized and return document in the organization.
There is no Wi-Fi in the bank.
Lack of sufficient written document about the organization.
Lack of use time properly.
Lack of employees.
File management and documentation improperly among some workers.
Connection problem
Electrical problem
1.6 suggested solution (measure) taken to solve or at least minimize
problems
The possible solution I suggested for such problems are the following.
It should full fill all the necessary materials which are technologically improved
to facilitate its service
To solve the problem a lack of data about historical back ground of the
organization, I gather some information from head office and try to document
with the help of my supervisor.
It should have to arrange its document in proper manner.
It should have increased its customer through promotion and customer
attractive activity.
5
CHAPTER TWO
ACTIVITY REPORT
Part two activity report
2.1 Back ground of the department/division where you working
Customer service officer department is one of the sectors of Siinqe bank H/F branch. It
performs its duties and responsibility by setting specific and feasible goals and objectives
which support to speed up customer satisfaction and profit maximization of the bank.
2.2 Objectives and major responsibilities as well as activities of the
department or division.
2.2.1 Objective of the department
To ensure standardization and uniformity in the customer service process.
To smoothly implement integrated banking solutions in customer service
process.
To have single source of reference to perform.
To determine duties and responsibilities that each employee at all level in the
customer service process.
To provide efficient and quality service to its customer
2.3 The responsibilities and major activities me as a member of
department
As department member I also have the responsibilities of performing the activities of the
department. Based on those general activities, I perform the following specific activities
as an apprentice, when I was participating at Siinqe Bank H/F branch.
I opened account for more than 30 customers by supporting employees
I check the name, date and signature of the customer to be filled properly.
I participated in different writing and typing activities that help for customer
service.
6
I accomplish a given work punctual and honestly by obeying the rules and
regulation of the organization.
Protecting the office resource from damage.
I gave different service for department and customers.
I fill different forms by helping customers.
2.4 Performance Evaluation of my activities
From the first day that I have started practical work on Customer service department;
I could understand how to deliver bank service to customers.
I could understand the different type of communications in the organization at all.
I have good communication with others at work place.
To ask necessary data I could communicate with my manager from time to time
etc…
2.5 Problems encountered on the job and remedial measures
There are some problems which affect me on my activities of 30 days. Some of these
problems are from the organization and some are from customers. As organization some
the problems are lack of seats, lack of user (access) for me and others are the problem of
light and network those hinder my activities to not serve customer properly. From
customers some customers don’t care about criteria’s to be fulfilled properly rather than
looking only about the service.
Some of them don’t sign on the ticket and some signature on the ticket and on the
book are different
No correct order of sender name which is difficult to serve customer
Some of them bring incorrect account which the system is not read
7
Remedial solution I have taken
By using the user of my friend I have done my activities with my friend
I worked my works more time by standing for the lack of seat
I have told to branch manager these problems to be minimized
Through customer I have told to them to fill criteria properly
2.6 Problem division or department or suggested solutions
The major problems that face the department are the following..
There is a big internet connection problem or network problem, especially in
the first two weeks I started my practical attachment.
There is inefficiency of some materials like chair, table and so on.
Some workers have problems on their behavior and didn’t give proper
service to customer.
2.7 Suggested solutions for the problems
Asking concerned body to get enough networks that help to provide proper
service for customer.
To solve the problems of inefficiency of materials by asking additional budget
for the department and purchasing this materials and make available for the
department
The office should have hire authors employees as additional.
8
CHAPTER THREE
ATTACHMENT EVALUATION
Part three attachment evaluation
3.1 Rationales of Practical Attachment
Rationales of the practical attachment are the practical reason to decide how to act on the
attachments some of the following listed is reason of practical attachment.
It is for the case that the apprentice to realize the theory in class to real world
through practice.
It is for that the apprentice should compare and contrast the economic thought
with practical work
It is that how the problem is identified and the solution is found
It is for that the apprentice to check the relation he/she has with others on work
etc.
3.2 Significance of practical attachment
Since the main objective of this practical attachment course is producing qualified,
confident and competent students, it has the following major significances.
Benefiting students, by improving their skill and knowledge, increasing problem
solving capacity, changing attitude and for preparing graduation paper
It will minimize training cost incurred by employers
Benefiting university in such a way that can produce well trend man power,
gathering information for problem solving researches
3.3 Relevance of organization with my study
From starting date of my practical attachment as the general with the branch and
particularly with the department there is good connection with my study in foreign
remittance transaction. Theoretically since I have studied about foreign remittance in
class and in my practical study how to make transaction of that remittance this
9
organization is relevant with my practical study. In other way as general as organization
there is also good connection with my study that for that foreign transaction is the
department of the organization and my study is related with it that has relation with
Economics again the organization and my study has good connection.
3.4 Applicability of the theories and other in class on the real world
or practical work environment
Applicability of theories in practical work environment is very interesting and important.
In economics field there are many theories that applied on real world. Some theories
which are applicable when I conduct this practical attachment are the following.
The main activity of bank is accepting, depositing and lending money to its customers
which really related to banking and insurance course.
The theories of microeconomics for showing how to maximize profit and
creating customer satisfaction.
The theories of principle accounting used to prepare workers payroll.
The theories of international economics (trade) used to show exchange of
currency.
From English point of view we can get how to write report correctly and fluently.
3.5 Major problems that I faced during the attachment
I faced many problems, during I work this practical attachment the major ones are
mentioned as follow as:-
At the beginning time they didn’t give me full freedom to do activities
independently.
The transportation system is very crowded, because of this it is difficult to me
reach work place on time.
Shortage of some extra or additional working materials like chair and computers
for trainers.
Some employees are not interested for sharing their experience.
10
3.6 Suggested solution and way forward for attachment
The problem mentioned above are solved by:-
I was try to adapt new environment and working condition gradually by studding
behavior of department member and sharing experience among them.
To solve transportation problem I try to wake up early
The organization should have to buy additional materials like chair and computers
that help for training
The organization should give the opportunity for students to participate in a given
activities freely in order to improve their knowledge and producing self-confident
professionals.
11
CHAPTER FOUR
CONCLUSION AND RECOMMENDATION
4.1 Conclusion
This practical attachment contains information; include Introduction, background of the
organization, cardinal issues, goals of the organization, organization’s structure, etc. It
covers background of Siinqe Bank H/F Branch. The office is standing to satisfy its
customers, women empowerment and respecting women and child right. I observed some
issues like the professional status of the staff members, punctuality of the staff members
and gender in the organization.
Generally, I gained some experience due to this practical attachment such as how to work
in cooperation with other, etc. The main problem I found, society have low information
about banking system, negative attitude of society toward the term bank and department.
Lack of information and lack of enough time are other problems; however, I tried to do
my best in order to overcome or give related solution to those challenges.
4.2 Recommendation
While I doing my practical attachment, I observe some issue in lens of my eyes.
Therefore, I would like to suggest on some issues that I observed during accomplish my
practical attachment in Finfinne district at Siinqe Bank of Branch of H/F.
Firstly, the Siinqe Bank should have to expand its branch around small town in order to
service competition from external or its competitor.
Secondly, I would like to suggest on the effort of the office toward promoting
development of bank system study area. Banking system is the process of treating every
banking activity and is also way creating relationship with customer. It is the
development issues that recognize the involvement (participation) of both man and
women in development process.
12
However, the office is lag behind in order to promote growth which is the backbone of
development. This is due to lack of enough information in the organization which play a
great role in order to meet its objective. The organization needs to change this situation
by looking for bank expert which play a great role in order to promote banking system.
Finally, I would like to suggest to Siinqe Bank of H/F branch have to work properly to
achieve their goals and also to address other problems by working in cooperation with
other organization, especially non-governmental organization.
13
Reference
The annual report of the company by the January 13, 2024.
The website of the organization; http://www.siinqeebank.com
The interview; information from the employers of the organization.
WWW.siinqebank.com.
From customer
14
