Customer Service in Industry
Customer Service in Industry
Customer Service in Industry
Introduction:
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discussions about the future of work. This paper aims to
investigate the various aspects of this evolving landscape,
such as the impact on employment, changing skill
requirements, and the strategies needed to navigate the age
of automation. The Current State of Work and Automation
"The only constant is change." This statement is
particularly true for workplace automation. From assembly
lines to call centres, automation is changing the nature of
work. In this section, we will examine the impact of
automation on the modern workforce and the key trends
driving its adoption.
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To satisfy our customers, we must be able to listen to their
feedback and improve services and goods to keep of
clients.
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were given as questionnaires, handed out to the customers
of V MART.
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2. THEORETICAL STUDY
Price
Listprice Promotion
Discounts Salespromotion
Allowances Advertising
Paymentperiod salesforce
creditterms Publicrelations
Product Directmarketing
Productvariety
Quality
Features Place
Brandname Marketing Channels
Coverage
Packaging
Sizes
Mix Assortments
Locations
Inventory
Services
Transport
warraties
returns
Product
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product is changed as necessary to bring it up to date and
prevent it from being overtaken by competitor.
Price
Promotion
Once the product has been made and the price set, it is
important that potential customers are told about the product.
Promotion can also be used for reassuring the consumer that
the product is of good quality and persuading them to
purchase the product. Promotional methods include:
advertising, direct selling, point of sale and incentives.
Place
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Traditional - selling the product to wholesalers who will
then sell the product on to retail outlets. Modern - producers
selling the product directly to the retail outlet.
Direct - the producer selling directly to the consumer such as
door-to-door sales or over the Internet.
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9.1 DISCUSSIONS AND
CONCLUSION
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In the future, a further study for V MART could be carried so
that all the V MART around Finland would take part the
study. Also, the questionnaire could include questions about V
MART catalogue, average amount of money a customer is
willing to pay on and more specific information on what kind
of clothes and products customers would like to see in the
stores.
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