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Sop Customer Service Template

The document contains responses from a store customer service to various customer requests. The store offers money back guarantees and refund/return policies. It will refund or exchange products if customers send the item back to the store warehouse within 3-4 weeks, though the customer has to pay for return shipping. Alternatively, the store offers coupons for reorder or suggests giving the item as a gift.

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fairus rizain
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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0% found this document useful (0 votes)
27 views6 pages

Sop Customer Service Template

The document contains responses from a store customer service to various customer requests. The store offers money back guarantees and refund/return policies. It will refund or exchange products if customers send the item back to the store warehouse within 3-4 weeks, though the customer has to pay for return shipping. Alternatively, the store offers coupons for reorder or suggests giving the item as a gift.

Uploaded by

fairus rizain
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Ask - Minta Link Mau Order

Hi Dear

you can GET YOURS HERE >> *Product Link*

Thank you
Your Store

Ask - Money Back Guarentee


Hi Dear

Absoluty we have money back guarantee for you :)

If you dont like the product, you just need to refund the product to our Storage. After we
received the product, we will refund you all the money :)

Thank you
Your Store

Ask - Refund / Return Policy


Hi Dear

Absoluty we have Refund and Return Policy for you :)

If you dont like the product, you just need to refund the product to our Storage. After we
received the product, we will refund you all the money :)

Thank you
Your Store

Bahasa Alien
Hi Dear,

We are so happy you just contact us :)

But Could you use english instead ?

Because our customer service only can provide english language, Can you explain your problem
with english ?

We are really happy to help you :D

Thank you
Your Store
Belum Sampai - Ada No Order
Hi Dear,

This is your tracking number dear XXXXXXX


we were using E-Packet you can check it at :
http://track-chinapost.com/ or
http://www.17track.net/en

* If status still pending that's mean, we are still awaiting tracking info from the carrier.
* As we said at Product Page, Shipping takes between 2 - 4 weeks. BECAUSE IT'S VERY HIGH
DEMAND

Please kindly waiting. Thank you!:)

Your Store

Belum Sampai - Belum Ada No Order


Hi Dear,
Can you give me your booking/order number ? so i can help you to track it
Thank you :)

* If status still pending that's mean, we are still awaiting tracking info from the carrier.
* As we said at Product Page, Shipping takes between 2 - 4 weeks. BECAUSE IT'S VERY HIGH
DEMAND

Please kindly waiting. Thank you!:)

Your Store

Cancel - Barang Belum Dikirim


Hi Dear,

We already process your cancel order, If you want re-order your product or give to your friend,
You can use this $5 Voucher Code : ' VOUCHERCODE '

Thank you for shopping :)

Cancel - Barang Sudah Dikirim


Hi Dear,
We cannot process your cancel order, We are Sorry because we already shipped your package.

This is your tracking number XXXXXXX and you can check it at


http://www.17track.net/en
Please kindly waiting. Thank you :)

Cancel - Exchange - Sudah Sampai (Level 1)


Hai dear ,
Thanks for buying our products.

We sincerely apologize of your disappointed :(

All of our customer mostly happy with the product,

If you want to exchange your product, you can send the product to our warehouse, and then
after 3-4 weeks after we received it, we will send your exchange product.

You need to know we not provide your shipping cost to our warehouse and take a long time,

Or this is the best sollution we can provide to you,


you can use your coupon $10 code, 'THISISFORYOU' to reorder again at our store
yourstore.com ,

And you can give your product to your family or friends) :)

Regards,
Your Store

Cancel - Exchange - Sudah Sampai (Level 2)


Hai dear ,
You can send the product to our warehouse at :

*Alamat Anda*
(We not provide your shipping cost)

and if the items has arrived at us after 3-4 weeks, we will send you the exchange product,

Thank You :)

Regards,
Your Store

Cancel - Refund - Sudah Sampai (Level 1)


Hai dear ,
Thanks for buying our products.

We sincerely apologize of your disappointed :(


All of our customer mostly happy with the product,

If you want to refund the money, you can send the product to our warehouse, and then after 3-
4 weeks after we received it, we refund your money.

You need to know we not provide your shipping cost to our warehouse and take a long time,

Or this is the best sollution we can provide to you,


you can use your coupon $10 code, 'THISISFORYOU' to reorder again at our store
yourstore.com ,

And you can give your product to your family or friends) :)

Regards,
Your Store

Cancel - Refund - Sudah Sampai (Level 1.5)


Hai dear ,
Thanks for buying our products.

We sincerely apologize of your disappointed :(

Can we know the expectation of the product ?

Because most of our customer happy with the product,

Regards,
Your Store

Cancel - Refund - Sudah Sampai (Level 2)


Hai dear ,

You can send the product to our warehouse at :

*Alamat Anda*
(We not provide your shipping cost)

and if the items has arrived at us after 3-4 weeks, we will send you the refund,

Thank You :)

Regards,
Your Store
Ganti - Ada No Order (Alamat)
Hi Dear,

We already help you to change your Shipping Address.

Please check it again this is your shipping details

XXXXXX

Please kindly waiting we will process your order ASAP


Thank you

Ganti - Ada No Order (Product)


Hi Dear,

We already help you to change your order.

Please kindly waiting we will process your order ASAP

Thank you :)

Ganti - Barang sudah dikirim


Hi Dear,
We cannot process your exchange order, We are Sorry because we already shipped your
package :(

This is your tracking number XXXXXXX and you can check it at


http://www.17track.net/en

Please kindly waiting. Thank you :)

Ganti - Belum ada No Order (Alamat)

Hi Dear,
I will help you to change the Shipping Address.

Can you tell me your booking/order number?


Thank you :)

Ganti - Belum ada No Order (Product)


Hi Dear,

I will help you to change the order. Can you tell me your booking/order number?
Thank you :)

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