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Marketing Strategy

This document outlines key considerations for developing a marketing strategy using the 5 C's framework - Customers, Company, Collaborators, Competitors, and Context. It discusses analyzing customers, the company's strengths and weaknesses, collaborator relationships, competitors, and market trends. It also covers segmentation, targeting, positioning (STP) and the traditional 4 P's of marketing - Product, Price, Place, and Promotion. Additional modern elements like Physical Evidence, People, and Process are noted. The overall summary is a high-level guide for applying the 5 C's framework to develop a comprehensive marketing strategy.

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41 views32 pages

Marketing Strategy

This document outlines key considerations for developing a marketing strategy using the 5 C's framework - Customers, Company, Collaborators, Competitors, and Context. It discusses analyzing customers, the company's strengths and weaknesses, collaborator relationships, competitors, and market trends. It also covers segmentation, targeting, positioning (STP) and the traditional 4 P's of marketing - Product, Price, Place, and Promotion. Additional modern elements like Physical Evidence, People, and Process are noted. The overall summary is a high-level guide for applying the 5 C's framework to develop a comprehensive marketing strategy.

Uploaded by

smpbl11.vikramp
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Marketing

Strategy
RUCHIR AGARWAL
5 C’s
Customers

Context Company

Collaborators Competitors
Customer
DMU (Decision Making Unit) : Other Considerations:
How do DMU members interact?
o Where do they buy?
 Initiators : Where do they search?
o How is it used?
 Deciders : Criteria to evaluate
o Frequency of use?
alternatives?
o Importance of the problem to be solved?
 Influencers : Importance of attributes

 Purchasers

 Users
Company & Competition
Company Competition

 SWOT Analysis  Competition SWOT Analysis

 Product / Company Fit  Anticipate Competitive Reaction


 Finances
 Assess Competitors Objectives and
 R&D
Strategies
 Manufacturing
 Other Assets
Collaborator & Context
Collaborator Context
 Dealer / Retailer Relationships  Technological Shift
 Cost Structure
 Cultural Trends
 Margins
 Tasks  Regulatory Framework
 Training Requirements
 Politics and Social norms
 Suppliers
 Quality
 Lead Time
 Capability to ramp up
STP

SEGMENTATION. TARGETING POSITIONING


Type of Segmentation
• Segmentation : Type of Product Market • Segmentation : Product Relationship
• Mass • User Status: Non-User vs User
• Segments • Usage Rate: Light, Medium, Heavy
• Niches • Benefit Sought: Performance vs Price vs
• Individuals Convenience vs Self Esteem
• Loyalty Status: None, Moderate, Strong, Total
• Segmentation : Customer Descriptors • Attitude: Unsatisfied, Satisfied, Delighted
• Demographic
• Geographic
• Lifestyle / Psychographic
• Situational
Target Market Selection
 TG’s Purchase Criteria

 Firm’s Strength & Weakness Vs Competition to address TG

 Product Fit to Corporate Goals

 Resource Allocation

 Availability of Appropriate Collaborators

 Likely Financial Returns


Positioning Approaches / Steps
 Brand Prism Gap (ex. Mahindra – Scorpio)

 Substitution + Building on Natural Desire (ex. Cadbury – Shubh Aarambh)

 Emotional – Planting a new unconscious memory (ex. Accenture)

 Positioning Map (New vs Existing) : Find a White Space or Create your own Space

 Creative Brief

 Visual => Create Perception


4 P’s
PRODUCT
1. Product Definition 3. Individual Item Decision
◦ Total Package of Customer Benefit ◦ Delete item from line
◦ POV of Value Delivered ◦ Reposition existing product in the line
◦ Improve performance
◦ Introduce new product in the existing line
2. Product Line Planning ◦ Introduce product to establish new line
◦ Breath : How many different lines
◦ Length : How many products in a line 4. NPD
◦ Depth : How many types ◦ Opportunity Identification
◦ Design
◦ Testing
◦ Product Introduction
◦ Lifecycle Management
PLACE
1. Channel Design 2. Channel Management
◦ Direct vs Indirect ◦ Reasons for Conflicts
◦ Channel Length ◦ Lack of congruence in goals
◦ Account Concentration ◦ Lack of consensus on who is doing what
◦ Degree of Control and Importance of Direct ◦ Day-to-day “work-on-it” task
Customer Connect
◦ Channel Breath
◦ Customer willingness to travel
◦ Unit cost of stocking goods
◦ Market development
PROMOTION
1. Purpose 2. Task and Tools : 6M’s 3. Communication Mix
◦ Create Awareness ◦ Market ◦ Non-Personal
◦ Describe Features & Benefits ◦ Mission ◦ Advertising
◦ Sales Promotion : Consumer, Trade, Retail
◦ Suggest Usage ◦ Message
◦ Direct Marketing
◦ Differentiate from Others ◦ Media
◦ Public Relations
◦ Directing Buyers to POP ◦ Money ◦ Packaging
◦ Creating / Enhancing Brand Image ◦ Measurement ◦ Trade Shows
◦ Personal Selling
◦ Push vs Pull Strategy
PRICE
1. Pricing Basis and Objectives 2. Price Customization through:
◦ Skim Strategy : High Value / Few ◦ Developing a product line
Customers ◦ Controlling availability of lower prices
◦ Penetration Pricing : Low Price / Mass ◦ Varying price based on observable buyer
Market Target characteristics
It is subject to: ◦ Varying prices based on transaction
◦ Customer Sensitivity
◦ Economies of Scale 3. Price Competition due to:
◦ Adequate Production Capacity ◦ High Fixed & Low Variable Cost
◦ Threat from Competition ◦ Little Product Differentiation
◦ Low Industry Growth Rate
◦ Barriers to Capacity Adjustment
Modern 7 P’s

Additional New 3 P’s


• Physical Evidence
• People
• Process
CLC
CUSTOMER LIFE CYCLE
Thank You
REF: HBS 9-598-061 / SLIDE PLAYER / SLIDE TEAM / EMERITUS

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