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Readingandwritingskills q4 mod9
composingprofessionalcorrespondence
Humanities and Social Sciences (Samal National High School)

Studocu is not sponsored or endorsed by any college or university

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Reading and Writing

Skills
Quarter 4 – Module 9:
Composing Professional
Correspondence

CO_Q4_Reading and Writing Skills SHS

Module 9
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Reading and Writing Skills

Alternative Delivery Mode
Quarter 4 – Module 9: Composing Professional Correspondence
First Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in any work of
the Government of the Philippines. However, prior approval of the government agency or office
wherein the work is created shall be necessary for exploitation of such work for profit. Such
agency or office may, among other things, impose as a condition the payment of royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
trademarks, etc.) included in this module are owned by their respective copyright holders.
Every effort has been exerted to locate and seek permission to use these materials from their
respective copyright owners. The publisher and authors do not represent nor claim ownership
over them.

Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

Development Team of the Module

Writers: Kristine Y. Zantua, Maria Monica M. Angeles, Faye Maida F. Llagas,

Charisel Jeanne H. Casala, Desiree D. Vista, Reyna Marie C. Garcia
Editor: Shiela Niña L. Rea-Santes
Reviewers: Cyril E. Sales, Louie Grace G. Margallo, Jonathan H. Marquez,
Jhonathan S. Cadavido, David Paul P. De Torres, Glen Welle Anne A.
Suarez, Jayzel Mariz M. Tangkeko, Herbert R. Laluz
Illustrator: Rhodora B. Crisologo
Layout Artists: Mark Joseph O. Torres, Gilbert R. Esguerra
Management Team: Francis Cesar B. Bringas
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Laila R. Maloles

Printed in the Philippines by

Department of Education – Region 4A CALABARZON

Office Address: Gate 2 Karangalan Village, Barangay San Isidro, Cainta, Rizal 1800
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E-mail Address: [email protected]

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Reading and Writing

Skills
Quarter 4 – Module 9:
Composing
Professional Correspondence

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Introductory Message
This Self-Learning Module (SLM) is prepared so that you, our dear learners,
can continue your studies and learn while at home. Activities, questions, directions,
exercises, and discussions are carefully stated for you to understand each lesson.

Each SLM is composed of different parts. Each part shall guide you step-by-
step as you discover and understand the lesson prepared for you.

Pre-tests are provided to measure your prior knowledge on lessons in each

SLM. This will tell you if you need to proceed on completing this module or if you
need to ask your facilitator or your teacher’s assistance for better understanding of
the lesson. At the end of each module, you need to answer the post-test to self-check
your learning. Answer keys are provided for each activity and test. We trust that you
will be honest in using these.

In addition to the material in the main text, Notes to the Teacher are also
provided to our facilitators and parents for strategies and reminders on how they can
best help you on your home-based learning.

Please use this module with care. Do not put unnecessary marks on any part
of this SLM. Use a separate sheet of paper in answering the exercises and tests. And
read the instructions carefully before performing each task.

If you have any questions in using this SLM or any difficulty in answering the
tasks in this module, do not hesitate to consult your teacher or facilitator.

Thank you.

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What I Need to Know

In this century of literacy and technology, you are expected to prepare

yourselves to become significant people in the academic or professional
world. As you begin your journey as incoming college students, you are
expected to have the knowledge and skills to communicate within and across
the disciplines.

This lesson is divided into variety of activities which you will answer at your
own pace and will enable you to compose a resume.
After going through this lesson, you are expected to:
1. identify the unique features and requirements in writing a resume; and
2. demonstrate understanding of the features and requirements in
preparing a resume by composing

What I Know

Choose the letter of the best answer. Write the chosen letter on a separate
sheet of paper.

1. What document is an enclosure to a cover letter that is used for

employment and highlights applicant’s education, experience, skills,
and qualifications?
A. biodata C. application letter
B. resume D. memorandum

2. Which of the following is NOT a resume format?

A. chronological C. functional
B. fusion D. combination

3. Which of the following is NOT a necessary part of a resume?

A. religion C. education
B. contact Information D. employment history

4. In which section of a resume would you most likely include your

bilingual skills?
A. education C. contact information
B. employment History D. additional Information

5. What information should you leave off in your resume?

A. experiences C. hobbies
B. awards D. accomplishments

6. Which part of the resume reflects the applicant’s career goals and
intention for applying on the job?
A. personal details C. work experience
B. career objective D. additional information

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7. Which of the following is NOT necessary information to include in your

personal details?
A. height and weight C. contact number
B. mailing address D. email address

8. What information in the education section should you include?

A. name of the institution
B. course or program taken
C. inclusive dates or year attended
D. all of the above

9. It is recommended to start your phrases for the job

description using .
A. nouns C. verbs
B. adjectives D. adverbs

10. When you are asked to provide 2-3 professional or character

references, you may include .
A. parents, siblings, and other relatives
B. former employers, former managers, teachers/professors
C. the CEO who happens to be your uncle as well.
D. all of the above

11. The following are sections of the additional information that you may
include in your resume EXCEPT .
A. awards/ achievements C. skills and strength
B. languages D. professional experience

12. The text of your resume should always be .

A. printed in capital letters
B. printed with decorative fonts
C. printed using black ink
D. printed with a font size of 9

13. Job applicants should print their resumes on .

A. white paper C. colored paper
B. gloss paper D. photo paper

14. Enrique would like to apply for a service crew position in a local fast-
food chain in his hometown. If he has no work experience, what should
he do in his resume instead?
A. Just write the heading and leave it blank
B. Highlight the skills that he possesses
C. Better not to submit his resume
D. Copy the work experience from other resumes

15.Liza is going to submit her resume online. Which of the following is

BEST email address for her to use?
A. [email protected]
B. [email protected]
C. [email protected]
D. [email protected]

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Lesson
Composing a Resume
1
Resumes, application letters, and other professional correspondence are
some of your weapons to start up and sustain your career. Most of the time,
your resume is the first written document that your employers will be looking
at while reviewing your application. Having a well-written resume is very
important in helping you secure an interview which could open your doors
to job vacancies and opportunities.

In selecting exit points in Senior High School, you are expected to either
prepare for employment, entrepreneurship, skills development, or higher
education. Whichever exit points you are most likely to consider after Grade
12, you would definitely need a persuasive resume that will create the best
impression of you.

What’s In

In the previous module, we focused on the various forms of academic writing.

As we move forward, you will discover different forms of professional writing
such as resumes, application letters, and other business or office
correspondence. It is not too early for you to start learning this professional
task. This will enable you to prepare yourself on the reality of the professional
world.

What’s New

Know yourself better by identifying your strengths before coming up with your
career objectives and writing your resume. You may do it by yourself or ask
a few people to help you answer the questions below. Write your answers on
a separate sheet of paper.
1. Name at least three traits or characteristics that you think people
admire about you the most.
2. Think of a challenge or a problem that you had encountered. How did
you arrive at a solution?
3. Which subjects do you do well in school? Why?
4. What do you think is your expertise?
5. What makes you proud of yourself?

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What is It
Resume originated from the French word résumé which means, “summary”.
It is a concise document that highlights your education, work experiences,
and other qualifications such as your skills and strengths. These are
information or qualifications that your future employer might look for in the
job that you are applying for. A resume is usually an enclosure to an
application or cover letter so it is recommended that you prepare the resume
first since the information that you include there will be the basis of your
letter. Below is the structure and organization of a sample resume:

Personal Details LILY D. CRUZ

-include your full 140 Emerald St. Victoria Homes,
name and contact Cabuyao City, Laguna, Philippines
information 4025 09998054321
[email protected]
Career
Objective/ CAREER OBJECTIVE
Summary To obtain employment as a Human Resource Staff at
-convey your JTBC Company where I can utilize my existing skills and
goals or knowledge.
highlights
experience EDUCATION
2014 – 2018 Polytechnic University of the Philippines- Sta.
Education Rosa Bachelor of Science in Business
-list the most Administration
recent first Major in Human Resources Development
Management
Cum Laude
Work Experience
- use action WORK EXPERIENCE
verbs for
descriptive 2018-Present DanBam Phils. Inc.
phrases and list HR Staff
the most recent Sta. Rosa City, Laguna
experience first ▪ Supervised the interview process
▪ Participated in recruitment efforts
▪ Organized job application resumes
Additional
2017-2018 Laguna Brewery, Inc.
Information HR Staff (Internship)
- optional part; Cabuyao City,
headings could Laguna,
be languages, ▪ Provided support within the HR functions
awards, such payroll and interview process
achievements, ▪ Ensured completion of the requirements
skills, etc. for new employees
SKILLS
References • Proficient in Microsoft Office
- 2 to 3 reliable • Strong oral and written communication skills
people to
endorse you; REFERENCES
could be former
professor or ALLAN Z. GOZON MARY JOY D. GUZMAN
employer HR Manager HR Manager
DanBam Phils. Inc. Laguna Brewery, Inc.
Sta. Rosa City, Laguna Cabuyao City, Laguna
+639951012345 +639150987654
[email protected] [email protected]

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What’s More

Below is an example of an ‘Incorrect Resume’. On a separate sheet of paper,

write down the miscues found and rewrite it applying the necessary
corrections.

LETIZIA G. RIVERA
Address: 537 J.P. Rizal St. Bacoor City,
Cavite Contact Number: +63918
7778899 Email:
[email protected]

CAREER OBJECTIVE
Seeking for any vacant position available for a high school graduate in your
company where I can demonstrate my sense of humor.

EDUCATION
Doña Juana Integrated National High
School Bacoor City, Laguna
Senior High School Graduate

VOLUNTEER EXPERIENCE
INFORMATION DESK ASSISTANT
SHS Job Fair
- Took pictures of my friends
- Assisted participants and guests
- Responsible for the monitoring of attendance

SKILS
- Proficient in Adobe Photoshop
- Expert in Microsoft Office
- Social Media Photography, Dancing, Singing

REFERENCES
MARIANNA G. RIVERA
Housewife (My Mom)
537 J.P. Rizal St. Bacoor City,
Cavite
+639185454455
No Email

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What I Have Learned

Answer the questions below on a separate sheet of paper.

1. Why do we need to make a resume? Is it important?

2. When can you say that a resume is impressive and a well-written one?

What I Can Do

Look for an interesting job advertisement from a newspaper or from the

internet and write a resume that suits the nature of the job you are applying
for. Prepare your resume on a clean sheet of paper by following the tips or
guidelines in making a good one. A rubric is attached as reference for
checking your resume.
Criteria Excellent Good Needs SCORE
(4) (3) Improvement (2)
Resume All 6 parts are Only 1 part is 3 parts are
Content complete and missing but the missing with
in detail. content is in very little
detail. details.
Format and Consistent font Minor issues Inappropriate
Appearance and spacing with with font, font, spacing,
appropriate spacing, and and margin.
margins. It is margins. Easy to Too much
easy to read and read but with white spaces
not too many white exist in
crowded. spaces. the resume.
Structure All parts Minor issues on Inappropriate
and are the arrangement title for each
Organization arranged of part
accordingly. parts. of the resume.
Spelling No spelling and 1-2 spelling and 3 or more
and grammar errors grammar errors spelling
Grammar and
grammar errors
TOTAL

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Assessment

Choose the letter of the best answer and write it down on a separate sheet of paper.
1. Which of the following is NOT a resume format?
A. chronological C. functional
B. fusion D. combination
2. Which of the following is NOT a necessary part of a resume?
A. religion C. education
B. contact information D. employment history
3. What information should you leave off in your resume?
A. experiences C. hobbies
B. awards D. accomplishments
4. What document is an enclosure to a cover letter that is used for
employment and highlights applicant’s education, experience, skills,
and qualifications?
A. Biodata C. Application Letter
B. Resume D. Memorandum
5. Which part of the resume reflects the applicant’s career goals and
intention for applying on the job?
A. Personal Details C. Work Experience
B. Career Objective D. Additional Information
6. Which of the following is NOT necessary information to include in your
personal details?
A. height and weight C. contact number
B. mailing address D. email address
7. In which section of a resume would you most likely include your
bilingual skills?
A. Education C. Employment History
B. Contact information D. Additional Information
8. What information in the education section should you include?
A. Name of the institution
B. Course or program taken
C. Inclusive dates or year attended
D. All of the above
9. It is recommended to start your phrases for the job
description using .
A. nouns C. verbs
B. adjectives D. adverbs
10. When you are asked to provide 2-3 professional or character
references, you may include .
A. Parents, siblings, and other relatives
B. Former employers, former managers, teachers/professors
C. The CEO who happens to be your uncle as well.
D. All of the above
11. The text of your resume should always be .
A. Printed in capital letters
B. Printed with decorative fonts
C. Printed using black ink
D. Printed with a font size of 9

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12. Liza is going to submit her resume online. Which of the following is
BEST email address for her to use?
A. [email protected]
B. [email protected]
C. [email protected]
D. [email protected]
13. Job applicants should print their resumes on .
A. White paper C. Colored paper
B. Gloss paper D. Photo paper
14. The following are sections of the additional information that you may
include in your resume EXCEPT .
A. Awards/ Achievements C. Skills and Strength
B. Languages D. Professional Experience
15. Enrique would like to apply for a service crew position in a local fast-
food chain in his hometown. If he has no work experience, what should
he do in his resume instead?
A. Just write the heading and leave it blank
B. Highlight the skills that he possesses
C. Better not to submit his resume
D. Copy the work experience from other resumes

Additional Activities

The following are information about Kate, a student who wants to apply for
a part- time job at a café. Read the details and arrange it to help her form a
resume. Write your answer on a clean sheet of bond paper.

90 Sampaguita St. Sunny Ville Mabini, Shine Integrated School,

Lipa City, Batangas Lipa City, Batangas (2010-2016)

Seeking a position as a coffee shop worker to Jane O. Valdez

apply knowledge and skills in providing Operations Manager
exceptional coffee beverage Cafe Lucina, Lipa City, Batangas
0995- 87654321
[email protected]
[email protected]
0928- 0987654
• English Language Award
Coffee Royal (2016-2017) • Most Consistent in Speaking English
• Processed beverages and pastries
orders to customers Filipino, English
• Managed the cash register
• Ensured cleanliness of food areas Kate M. Dela Cruz
Volunteer English Tutor (2015-2016)
• Offered help to other students with
their English homework

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Answer Key

15.B 15.C
14.D 14.C
13.A a reference 13.B
12.C 6.Provided a parent as 12.A
11.C skills 11.C
10.B 5.Gave irrelevant 10.D
9.C was mentioned 9.C
8.D 4.Insignificant duty 8.D
7.D 3.Lacks inclusive date 7.A
6.A with emoticon 6.B
5.B 2.Informal objective 5.C
4.B email 4.D
3.C 1.Unprofessional 3.A
2.A (Possible answers) 2.B
1.B Activity 1.1 1.B

Assessment What’s More What I Know

What I Need to Know

As students of the 21st century, one of the skills that you need to achieve is
to know how to deal with written communications like letters. Letters are just
one of the many documents that will help you increase your chances of
becoming a part of your dream institution or securing a position in a
workplace. This means that you want to be accepted at the university that
offers the course you would want to take up or there may be times that
you need to market yourself to your potential employer.

This lesson is divided into variety of activities which you will answer at your
own pace so that you will be able to learn the skills that will enable you to
write application letters for college admission and employment.

After going through this lesson, you are expected to:

1. identify the unique features and requirements in writing application
letters; and
2. compose a college admission letter and an employment letter.

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What I Know

Choose the letter of the best answer. Write the chosen letter on a separate
sheet of paper.

1. What type of letter discusses the intention of the sender in attending

a college program?
A. Request Letter C. College Admission Letter
B. Cover Letter D. Employment Application Letter
2. Which of the following should you consider doing when writing a
college admission letter?
A. Convey why you are interested in the course
B. Highlight your work experience if you have
C. Tell about your family’s challenges in life
D. Reveal your financial capability to enroll
3. This is a letter of introduction attached to a resume to introduce
yourself and explain your qualifications to potential employers.
A. Reference Letter C. Curriculum Vitae
B. Resume D. Cover Letter
4. What should be the proper arrangement of your letter after heading
and date?
A. Body, Inside Address, Salutation, Complimentary Close,
Signature
B. Salutation, Inside Address, Body, Signature, Complimentary
Close
C. Inside Address, Salutation, Body, Complimentary Close,
Signature
D. Salutation, Inside Address, Body, Complimentary Close,
Signature
5. Which information should you NOT include in your cover letter?
A. Intent on the position you are applying for
B. Company’s background and history
C. Your educational background
D. Your internship or work experience
6. The date of a letter is always placed .
A. under the heading C. under the salutation
B. under the signature D. under the inside address
7. When you do not know the name of the person you are writing to, it is
BEST to begin your salutation with .
A. Hi: C. Dear Sir/Madam:
B. Dear Mr: D. Ladies and Gentlemen:
8. In writing an application letter, the most applicable complimentary
close is
A. Very truly yours, C. Lots of Love,
B. Cordially yours, D. Best Regards,
9. When do you need to send a cover letter?
A. Every time you send a resume for application
B. When the employer requests for it
C. After being hired by the employer
D. Before signing your contract

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10. How many page/s should you normally allot for your application
letter?
A. One page C. Three pages
B. Two pages D. Four or more pages
11. Which of the following should NOT be seen in your opening
paragraph?
A. Your advertisement in Jobstreet posted on May 1, 2020, says
that you are in need of a computer programmer.
B. I would like to apply for the vacant position in your company.
C. This is in response to your posted announcement on Facebook
on June 7, 2020.
D. At present, I am working as a computer programmer at KYZ
Network
12. How should you write your middle paragraph?
A. Indicate your education and qualifications
B. State the position you are applying for
C. Tell your request for action
D. Express your gratitude to your reader
13. Which of the following should be seen in your closing paragraph?
A. I am writing to express my intent to apply.
B. I believe I am well-suited for the program.
C. I look forward with eagerness to be part of your institution.
D. I saw a vacant position in your advertisement posted on
Facebook.
14. Which feature or requirement in writing an application letter should
NOT be considered?
A. Use any kind of paper as long as it is clean
B. Use the appropriate business letter format
C. Focus on matching your skills and qualifications to your
desired company or university
D. Tell on your opening paragraph the purpose of your letter
15.You are writing an application letter to the Human Resources Manager
of City Saver’s Bank Laguna. It is located at Lim Subd. Poblacion Dos,
Cabuyao City, Laguna. How would you write it on the inside address?
A. City Saver’s Bank
Subd. Poblacion Dos,
Cabuyao, Laguna
B. Human Resources Manager
City Saver’s Bank
Lim Subd. Poblacion Dos,
Cabuyao, Laguna
C. Human Resources Manager
Lim Subd. Poblacion Dos,
Cabuyao, Laguna
D. Lim Subd. Poblacion Dos,
Cabuyao, Laguna
City Saver’s Bank
Human Resources Manager

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Lesson
Writing Application Letters
2
You might be aspiring to be admitted in a
school or university of your choice or be hired in a
company or institution that you desire. This could
not be fulfilled unless you express your intent
through some forms of written communication
such as application letters.

What’s In

In the previous lesson, you were introduced to one of the many

professional correspondences such as the resume. In addition to it, having a
knowledge of the other forms of professional correspondence such as writing
business letters will give you better opportunities in the future which will be
beneficial to you as incoming college students or prospect job applicant.

What’s New
Answer the given questions to help you prepare a draft of your application
letter. Write your answers on a separate sheet of paper.
1. Why am I writing a letter? Is it for college admission or for job
application?
2. Who will receive my letter?
3. Which format (Block, Modified, Semi-Block) will I use in writing my letter?
4. What is my purpose for writing a letter?
5. How does my background make me a great candidate to consider?
6. How could I ensure that I would be considered/admitted?
7. What contact information should I include?

What is It

College Admission Letter is also known as the "letter of intent". It is a brief

discussion of your intention to be admitted in a specific course in college.

Employment Application Letter is widely known as a "cover letter". It is

used to introduce yourself to a prospective employer. You write this to

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demonstrate your interest in the company, sell your services and

qualifications in written form, and show that you are fit for a job position. It
is usually submitted with a resume.

Using any of the three letter formats (Block, Modified Block, and Semi-Block) depends
on your preference as an applicant, but the most common layout for business
letter is the block format which means that all parts of the letter are aligned
to the left. In a modified block format, the heading, date, complimentary
close, and signature are placed slightly to the right of the center of the paper.
The least used format is the semi-block which is similar with modified block
except that the paragraphs of the body are indented.

Below are the parts of an application letter:

Heading 125 J. Luna St.

-the sender’s Rosa Villa Homes, Sala
mailing address Cabuyao City, Laguna,
4025
Date
-the date when June 6,
the letter was
written 2020

Inside Address The Principal

-receiver’s Cabuyao Integrated National High
name, job title, School Cabuyao City, Laguna
and address
Dear Sir/Madam:
Salutation
-usually begins It is a great pleasure that I am writing with regards to the vacant
with “Dear” and senior high school teaching position in your reputable school.
uses colon (:) at This is in response to DepEd Cabuyao’s open ranking
the end
announcement which was posted on its Facebook page on June
5, 2020.
Body
-consists of the
I completed my degree Bachelor in Secondary Education Major
opening, middle,
and closing
in English at Polytechnic University of the Philippines Sta. Rosa
paragraphs Campus. In addition, I also obtained a degree Master of Arts in
English Language Teaching at Polytechnic University of the
Philippines, Sta. Mesa, Manila. At present, I am teaching at
Pamantasan ng Cabuyao as a senior high school teacher and a
part-time college professor.
Complimentary
Close
Thank you for your time and patience to consider my
-a polite way of
ending your letter;
application. If I can provide you with any additional
ends with a information, please contact me at
comma (,) +639183456789 or email me at [email protected].
I look forward with eagerness to be a part of your institution
and contribute with the best of my abilities.
Signature
-the complete Truly yours,
name and
signature of the
sender James Ronie A. Padilla
JAMES RONIE A. PADILLA

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What’s More

Given the information below, write a letter in block format.

Mr. Jose S. Cartaño (Signature) Truly yours,

Human Resource Manager BEA M. AGUILAR
The Bread and Butter Restaurant February 24, 2019
197 Diego Silang St., Dear Mr. Cartaño:
Antipolo City, Rizal 2490 Zone 3 Gil Estate
Antipolo City, Rizal

I would like to express my interest to apply in the Managerial Position posted at

Jobstreet.com last February 12, 2019. As mentioned in your advertisement, I
consider my skills and expertise as fit for the said position in your renowned
establishment.

Aside from being a graduate of Hotel and Restaurant Management at Colegio de

San Miguel, I also have ten-year industry experience in managing a local fast-food
chain. I am applying in your establishment because I believe that your company
would benefit with the innovative approach that I could give.

My skills and experiences are included in the resume enclosed on this letter. Thank
you for your time in processing my application. I look forward to hear from you soon.
If you have questions, you can contact me at +639150987654.

What I Have Learned

Answer the questions below on a whole sheet of paper.

1. What are the parts of an application letter?
2. How do the various letter formats differ from each other?
3. When can we say that an application letter is properly written?

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What I Can Do

A. Identify the unique features and requirements in writing a college

admission letter and an employment application letter by drawing
a star ( ) on your answer sheet.
1. An employment application letter is sent together with a resume.
2. A college admission letter shows your intent to be accepted in
a university.
3. Use comma after salutation.
4. The body should have an opening, middle, and closing paragraph.
5. Mention all the job experience that you had even the irrelevant
ones.
6. Always have 2 spaces in between each paragraph of the body.
7. Both letters should be limited to one page only.
8. Use block format for college admission and job application letter.
9. Sign directly above your printed name.
10. Always include in your letter where the job advertisement was
seen.

B. Compose the following letters listed below. Write the letters on

separate sheets of paper. The rubric below may be used in this
output.
a. college admission letter to a university or state college of your
choice
b. employment letter expressing intent to apply for a managerial
position

5 points 3 points 1 point

The letter states all The letter states few The letter states
appropriate information appropriate inappropriate
and uses appropriate information and uses information and uses
format. appropriate format. inappropriate format.

Assessment

Choose the letter of the best answer. Write the chosen letter on a separate
sheet of paper.
1. Which of the following should you consider doing when writing a
college admission letter?
A. Convey why you are interested in the course
B. Highlight your work experience if you have
C. Tell about your family’s challenges in life

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D. Reveal your financial capability to enroll

2. This is a letter of introduction attached to a resume to introduce

yourself and explain your qualifications to potential employers.
A. Reference Letter C. Curriculum Vitae
B. Resume D. Cover Letter
3. What type of letter discusses the intention of the sender in
attending a college program?
A. Request Letter C. College Admission Letter
B. Cover Letter D. Employment Application Letter
4. What should be the proper arrangement of your letter after heading
and date?
A. Body, Inside Address, Salutation, Complimentary Close, Signature
B. Salutation, Inside Address, Body, Signature, Complimentary Close
C. Inside Address, Salutation, Body, Complimentary Close, Signature
D. Salutation, Inside Address, Body, Complimentary Close, Signature
5. The date of a letter is always placed .
A. under the heading C. under the salutation
B. under the signature D. under the inside address
6. Which information should you NOT include in your cover letter?
A. Intent on the position you are applying for
B. Company’s background and history
C. Your educational background
D. Your internship or work experience
7. When you do not know the name of the person you are writing to,
it is BEST to begin your salutation with .
A. Hi: C. Dear Sir/Madam:
B. Dear Mr: D. Ladies and Gentlemen:

8. When do you need to send a cover letter?

A. Every time you send a resume for application
B. When the employer requests for it
C. After being hired by the employer
D. Before signing your contract
9. How many page/s should you normally allot for your application letter?
A. One page C. Three pages
B. Two pages D. Four or more pages
10. In writing an application letter, the most applicable complimentary
close is .
A. Truly yours, C. Lots of Love,
B. Cordially yours, D. Best Regards,
11. How should you write your middle paragraph?
A. Indicate your education and qualifications
B. State the position you are applying for
C. Tell your request for action
D. Express your gratitude to your reader
12.Which feature or requirement in writing an application letter
should NOT be considered?
A. Use any kind of paper as long as it is clean
B. Use the appropriate business letter format
C. Focus on matching your skills and qualifications to
your desired company or university
D. Tell on your opening paragraph the purpose of your letter
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13.You are writing an application letter to the Human Resources

Manager of City Saver’s Bank Laguna. It is located at Lim Subd.
Poblacion Dos, Cabuyao City, Laguna. How would you write it
on the inside address?
A. City Saver’s Bank C.Human Resources Manager
Lim Subd. Poblacion Dos, Lim Subd. Poblacion Dos,
Cabuyao, Laguna Cabuyao, Laguna
B. Human Resources Manager D. Lim Subd Poblacion Dos,
City Saver’s Bank Cabuyao, Laguna
Lim Subd. Poblacion Dos, City Saver’s Bank
Cabuyao, Laguna Human Resources Manager
14.Which of the following should be seen in your closing paragraph?
A. I am writing to express my intent to apply.
B. I believe I am well-suited for the program.
C. I look forward with eagerness to be part of your institution.
D. I saw a vacant position in your advertisement posted on
Facebook.
15. Which should NOT be seen in your opening paragraph?
A. Your advertisement in Jobstreet posted on May 1, 2020
says that you are in need of a computer programmer.
B. I would like to apply for the vacant position in your company.
C. This is in response to your posted announcement on
Facebook on June 7, 2020.
D. At present, I am working as a computer programmer at KYZ
Network.

Answer Key

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What I Need to Know

This lesson lets the students understand the requirements of composing office
correspondence such as business letter, memorandum or memo and e-mail. This
helps them identify the unique features, processes, and requirements in composing
professional correspondence leading them in making a well-written sample of each
office correspondence types.

It is expected that at the end of this module, the learners must be able to produce
each type of office correspondence following the properties of well-written texts and
process approach to writing.

After going through this lesson, the learners are expected to:
1. Identify different types of office correspondence; and
2. learn how to write major forms of office correspondence.

What I Know

Choose the letter of the best answer. Write the chosen letter on a separate sheet
of paper.

1. Office Correspondence is also known as .

A. Letter Writing C. Business Communication
B. Business Correspondence D. Writing in the Discipline
2. This letter format is when all elements are aligned at the left margin
EXCEPT the date, complimentary close, and signature line and there is
no indention on each paragraph.
A. Full Block B. Modified Block C. Semi-Block D. Simplified Block
3. The heading, date, inside address, salutation, and complimentary close
are all parts of .
A. Email Correspondence C. Letter
B. Memorandum D. All of the above
4. What are the 4 words used in the memorandum heading?
A. TO, FROM, CC, SUBJECT C. TO, FROM, BCC, DATE
B. TO, CC, SUBJECT, TIME D. TO, FROM, DATE, SUBJECT
5. Use Bcc field for emails when .
A. You want other people to receive the message, but you don’t want
other recipients to know they got it.
B. You want people to know about the message but are not directly
involved.
C. You are sending a message to more than one person.
D. You require your receiver to take an action

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6. What do you call the written form used to exchange internal and
external communication to support all business processes?
A. Office Correspondence C. E-mail
B. Memorandum D. Inquiry Letter
7. The communication or agreement between departments or branches of
the same company is known as .
A. Application Letter C. Admission Letter
B. Resume D. Memorandum
8. When do we use the “Cc” field in an e-mail?
A. When we are sending a direct message to someone
B. When we want to send a copy of the email to people who are not
meant to be the direct recipients of the message
C. When we want the recipients to be ‘blind’ to other recipients’ email
address
D. The “Cc” field is usually out of usage
9. Which of the following is NOT a common type of business letters?
A. Resignation letter C. Congratulatory letter
B. Letter of inquiry D. Application letter
10. Which of the following is NOT a necessary part of a business letter?
A. Name and Signature of the Sender C. Date the letter is sent
B. Formal Salutation D. Warm and polite closing
11. It is a type of special notation included with the memo.
A. Enclosure B. Attachment C. Heading D. Body
12. It is a type of special notation when a supporting document attached
with the memo.
A. Enclosure B. Attachment C. Heading D. Body
13. In e-mails, the recipient is written in the part of the header.
A. DATE B. BCC C. TO D. FROM
14. In e-mails, the sender is written in the part of the header.
A. DATE B. BCC C. TO D. FROM
15. There is no required format in writing e-mail correspondence, but it is
expected that the writer maintains a ________ tone
A. Academic B. Journalistic C. Formal D. Technical

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Lesson
Various Forms of
3 Office Correspondence

In this lesson, you are expected to familiarize yourself with various forms of
office correspondence, and exchange ideas and information by creating one.

What’s In

You have previously learned about the two types of applications letters: On one hand,
College Admission Letter is a one-page letter required for college and university
admission. On the other hand, Employment Application Letter is a one-page letter
attached to the resume when applying for jobs.

Meanwhile, in this lesson, we will focus on the process of writing various forms of
office correspondence.

What’s New

Read the following questions and write your answer on a separate sheet of paper:
1. Why do people write letters? What are some specific events or purposes
when letter writing is important or expected?
2. When would sending a letter be more appropriate or convenient than using
another means of communication?
3. With the growing popularity of e-mail, will letter writing remain a vital part
of business and personal communications?
Source: (ReadWriteThink 2020)

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What is It

Office Correspondence, or business correspondence, is a written interchange

of internal (communication between company departments) and external
communication (communication between a company to another firm) to assist
the flow of business processes.
Business letter is the traditional way of communicating information from one
company to another or used in external correspondence. The format can either
be full block, modified block, and semi-block. Various types of letters are
sales letter, order letter
complaint letter, inquiry letter, adjustment letter, acknowledgement letter,
follow-up letter, cover letter, letter of recommendation, and letter of resignation.
Here is an example where you can identify the different parts of a letter.

Heading Street Address

City, Province Zip Code
Date
Date
The Registrar
College of Education
Inside Address
Polytechnic University of the Philippines
Sta. Mesa, Manila

Salutation Dear Sir/Madam:

Body I was a graduate of Bachelor of Secondary Education Major in English
at the Polytechnic University of the Philippines –Sta. Rosa Campus last
year. I would like to enroll in the master’s degree program in the PUP
Graduate Studies next year. May I be informed of the following:
1. What are the requirements for admission in the Graduate
Program (Master of Arts in English Language Teaching)?
2. When will be the entrance examination?
3. How much is the tuition per unit?
Complimentary 4. When is the deadline for the requirements?
It would be a pleasure for me to be able to continue my studies at the
Close
university as it is reputed to be one of the best. Should I need to be
reached, you can contact me at 0999-876-5432.
Signature
& Sender’s Sincerely,
Identification
(Your signature)
Your typed name

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Additionally, Business memorandum or memo is a written communication

strictly between the company’s offices to another or used in internal
correspondence. A memo has its title line and series number. Employees tend
to read the memorandum if the title line is related to their job description.
Memos are also used to implement internal guidelines or procedures that the
employees must follow.

TO: Ina Castillo, EPS-in-Charge of Journalism

Heading FROM: Kimberlyn Villaranda, Schools Division Superintendent
DATE: November 5, 2019
SUBJECT: Notice of Meeting
In line with Schools Division Office Participation to 2020 Regional
Schools Press Conference, there shall be a meeting of all participants on
the 7th of November 2019, 2PM at Rizal Hall, San Pablo City Central
Body School.
Matters concerning the contest, transportation and accommodation
shall be discussed. Attendance is highly expected.
Immediate dissemination of this memorandum is desired.

Special Attachments: Regional Memorandum: Regional Schools Press

Notation Conference 2020 (RSPC 2020)

Lastly, Business e-mail is an office correspondence that can either be internal

or external. There is no required format in writing e-mail correspondence, but it
is expected that the writer maintains a professional tone. Note that the header
of the letter is written on the blank fields including the ‘from’ and ‘to’ fields.
‘From’ contains e-mail from the sender while the field ‘to’ contains the email of
the recipient.

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SAMPLE E-mail

From: John Dela Cruz <[email protected]>

Header To: [email protected]
Cc:[email protected];[email protected];
[email protected]
Bcc:

Subject: Production of Awards

Certificate Dear Teachers,
Salutation
Thank you for agreeing to produce our Outstanding Students
certificates. The information you need to prepare for the
certificates is attached. The first document lists the names and
awards of each recipient. The second document provides the text
Body for the wording of the description of the award.
As we discussed, you will send me a sample of the finished
product so the department heads can approve the paper quality
and design. I appreciate your taking on the job with such a short
notice and promise to get back to you with approval within the
day.
Complimentary
Close Yours truly,
John Dela Cruz
Principal
Signature Parkway Integrated High School
[email protected]

Here are some reminders in completing the parts of a memorandum:

Heading – This segment follows this general format:
TO: (Identify the recipient/s)
FROM: (Your name)
DATE: (Complete and current date)
SUBJECT: (What the memo is
about)
Body – Basically, the body of the memo has two parts: the purpose statement
and the explanation. It is usually presented in single-spaced
paragraphs with a line skipped between each paragraph.
Special Notations – Notations at the bottom of the memo are used to indicate
specific things to the reader.
• If you have an attachment on enclosure notation, type “Enclosure” or
“Attachment”.
An Enclosure is something included with the memo while an
Attachment is a supporting document attached by a paper clip, staple,
etc.
• If copies are being sent to others, add notation cc (carbon copies or courtesy
copies) line and list of names at the bottom of the memo.

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What’s More
A. Identify the parts of a letter and write them down on a separate sheet of
paper.
1. Dear Ms. Devenadera:
2. Very truly yours,
3. June 8, 2020
4. Thank you for sending us your quote for the printing of the book,
Introduction to Research.
5. Sheila Cruz
6. MS. ANGELYN
DEVENADERA ARBW
Publishing Inc.
619 Quezon City, Metro Manila
B. Arrange the following parts by numbering them (1-4). After which, put it in
the final memorandum format. Do this on a separate sheet.
FROM: Jerry Borlaza
The next Executive Meeting will be held on March 30. I would like
you to present your report from the systems committee evaluation
at the meeting. Department heads are also invited to attend. Please
bring a minimum of 20 copies of your report.
Subject: Executive Meeting Schedule
TO: Sebastian Hizon
DATE: March 15, 2016
C. Name these parts of a business e-mail
Thanks for registering the online seminar. To start watching, you can
click here to access your schedule. You can also share this to your
channels. Thank you very much.
Felix Lee
Webinar Consultant, Webinar Asia
<[email protected]>
From: Felix Lee
<[email protected]> To [email protected]
Subject: Confirmation: Online Seminar
Dear Maria,
Regards,

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What I Have Learned

Complete the following statements:

1. is also known as the ‘business correspondence.’

2. is the traditional way of communicating information from
one company to another or used in external correspondence
3. The format for business letters can e it h er be , modified block
and semi- block.
4. is a written communication strictly between the company’s
offices to another or used in internal correspondence.
5. is an office correspondence that can either be internal or
external.

What I Can Do

A. Arrange the following parts of a letter by numbering them (1-7). After which,
put it in the final form using semi-block format. Use a separate sheet for
writing.

( ) I want to thank you for the positive ( ) March 30, 2018

things you have done. I look ( ) Sincerely,
forward to spending my ( ) Maribeth G. Herrero
remaining high school years Cabuyao Integrated National
here at Cabuyao HIS. High School
( ) 123 Bella Subdivision Limcaoco Subdivision
Sala, Cabuyao,Laguna 4025 Poblacion Tres, Cabuyao City,
( ) Dear Ms. Herrero: Laguna
( ) Kathryn Lustre

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B. Write a memo informing your class that an upcoming holiday will be observed.
Make sure to follow the proper format for memo writing. The rubric below may
be used in this output.

5 points 3 points 1 point

The memo states all
The memo states few The memo states
appropriate
appropriate information inappropriate information
information and
and uses appropriate and uses inappropriate
uses appropriate
memo format. memo format.
memo
format.

C. Choose your partner and exchange emails with each other using the
situations given below.
Introduce yourself to someone who has no idea who you are and request
something.
• Ask for feedback on a new rule.
• Ask for special permission to do something that usually isn’t allowed.
• Politely decline all your partner’s invitations.
• Try to fix a time to meet (for business or social purposes) as soon as
possible, using your real schedule to say when you aren’t available.

5 points 3 points 1 point

The e-mail states all The e-mail states
The e-mail states few
appropriate information inappropriate information
appropriate information
and uses appropriate and uses inappropriate
and uses appropriate
format. format.
format.

Additional Activities
1. Write a business letter on a separate sheet focusing on acknowledging an
organization for helping your group project. The rubric below may be used
in this output.

5 points 3 points 1 point

The letter states all The letter states few The letter states
appropriate information appropriate inappropriate
and uses appropriate information and uses information and uses
format. appropriate format. inappropriate format.

2. Suppose you are the school principal, and you need to inform your
teachers about the upcoming seminar-workshop about education
research. Write a memo about it. Note to attach the seminar-workshop

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brochure. The rubric in the previous activity may still be used for this
writing task.
3. Get back in touch with someone you haven’t contacted for a long time,
e.g., a former teacher or friend from primary school. Send him/her an e-
mail using its appropriate format. The rubric in the previous activity may
still be used for this writing task.

Assessment

Choose the letter of the best answer. Write the chosen letter on a separate
sheet of paper.

1. What are the 4 words used in the memorandum heading?

A. TO, FROM, CC, SUBJECT C. TO, FROM, BCC, DATE
B. TO, CC, SUBJECT, TIME D. TO, FROM, DATE, SUBJECT

2. Use Bcc field for emails when .

A. You want other people to receive the message, but you don’t want
other recipients to know they got it.
B. You want people to know about the message but are not directly
involved.
C. You are sending a message to more than one person.
D. You require your receiver to take an action

3. Office Correspondence is also known as .

A. Letter Writing C. Business Communication
B. Business Correspondence D. Writing in the Discipline
4. This letter format is when all elements are aligned at the left margin
EXCEPT the date, complimentary close, and signature line and there is
no indention on each paragraph.
A. Full Block C. Semi-Block
B. Modified Block D. Simplified Block
5. The heading, date, inside address, salutation, and complimentary close
are all parts of .
A. Email Correspondence C. Letter
B. Memorandum D. All of the above
6. When do we use the “Cc” field in an e-mail?
A. When we are sending a direct message to someone
B. When we want to send a copy of the email to people who are not
meant to be the direct recipients of the message
C. When we want the recipients to be ‘blind’ to other recipients’ email
address
D. The “Cc” field is usually out of usage

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7. Which of the following is NOT a common type of business letters?

A. Resignation Letter C. Congratulatory letter
B. Letter of inquiry D. Application letter
8. What do you call the written form used to exchange internal and external
communication to support all business processes?
A. Office Correspondence C. E-mail
B. Memorandum D. Inquiry Letter
9. The communication or agreement between departments or branches of
the same company is known as .
A. Application Letter C. Admission Letter
B. Resume D. Memorandum
10. Which of the following is NOT a necessary part of a business letter?
A. Name and Signature of the Sender C. Date the letter is sent
B. Formal Salutation D. Warm and polite closing
11. In e-mails, the recipient is written in the part of the header.
A. DATE C. TO
B. BCC D. FROM
12. In e-mails, the sender is written in the part of the header.
A. DATE C. TO
B. BCC D. FROM
13. There is no required format in writing e-mail correspondence, but it is
expected that the writer maintains a tone.
A. Academic C. Technical
B. Journalistic D. Professional
14. It is a type of special notation included with the memo.
A. Enclosure C. Heading
B. Attachment D. Body
15. It is a type of special notation when a supporting document attached with the
memo.
A. Enclosure C. Heading
B. Attachment D. Body

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29
Assessment What Can I Do: What’s More:
1.D Activity A Activity C
2.A
3.B 5 1.Body
4.B 1 2.Signature
5.C 3.Header
4
6.B 4.Salutation
7.C 7
2 5.Complimentary
8.A
close
9.D 6
10.D 3
11.C
12.D
13.D
14.A
15.B
What’s More: What’s More: What I Know
Activity B Activity A
1. B
1.2 A. Salutation 2. B
2.5 B. Complimentary 3. C
3.4 close 4. D
5. A
4.1 C. Date
6. A
5.3 D. Body
7. D
E. Signature 8. B
F. Inside Address 9. C
10. C
11. A
12. B
13. C
14. D
15. C
16.
Answer Key
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References
BOOKS
Dayagbil, Filomena T., Abao, Ethel L., Bacus, Remedios C., Critical Reading and
Writing for The Senior High School, Quezon City, Metro Manila: Lorimar
Publishing, Inc., 2016, 151-160.
Dagdag, Lourdes A. et.al., Fundamentals of Research and Business Correspondence,
Valenzuela City: Mutya Publishing House, 2006, 222-228.

INTERNET SOURCES
"Cover Letter/ Letter of Introduction Writing,” Laep.Org. accessed June 5,
2020, http://www.laep.org/wp-content/uploads/2015/06/Cover-Letter.-
Lesson-Plan.pdf.

"Day 2 - Intro to Memos", Word Processing with Office 07, last modified May 3,
2010, https://sites.google.com/site/wordprocessingwithoffice07/e-mail-
memo/day-2--- memo-1-memo-2.

"Sample Memo", Purdue University, accessed June 05, 2020,

https://owl.purdue.edu/owl/subject_specific_writing/professional_technical_writin
g/ memos/sample_memo.html

"The Correspondence Project: A Lesson of Letters", ReadWriteThink, accessed

June 05, 2020,http://www.readwritethink.org /classroom-resources/lesson-
plans/correspondence-project-lesson-letters- 1083.html?tab=4#tabs .

"Writing the Basic Business Letter," Purdue Online Writing Lab, accessed June
5, 2020,
https://owl.purdue.edu/owl/subject_specific_writing/professional_technical_writi
ng/ basic_ business_letters/index.html.

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For inquiries or feedback, please write or call:

Department of Education - Bureau of Learning Resources (DepEd-BLR)

Ground Floor, Bonifacio Bldg., DepEd Complex

Meralco Avenue, Pasig City, Philippines 1600

Telefax: (632) 8634-1072; 8634-1054; 8631-4985

Email Address: [email protected] * [email protected]

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