UPI (Unified Payments Interface):

What is UPI? Unified Payments Interface (UPI) is a real-time payment system developed by the National
Payments Corporation of India (NPCI). It enables users to link multiple bank accounts to a single mobile
application, merging several banking features, seamless fund routing, and merchant payments into one
platform.
How does UPI work?
1. Registration:
 Customer Journey:
 Download a UPI-enabled app from a bank or third-party provider.
 Register by linking one or more bank accounts to the UPI app.
 Set up a unique identifier, such as a Virtual Payment Address (VPA).
2. Initiating a Transaction:
 Customer Journey:
 Log in to the UPI app.
 Choose the "Send Money" or similar option.
 Enter the recipient's VPA, mobile number, or bank account details.
3. Authentication:
 Customer Journey:
 Select the account to debit.
 Enter a secure PIN linked to the bank account.
4. Transaction Confirmation:
 Customer Journey:
 Receive instant confirmation of the transaction.
5. Funds Transfer:
 Customer Journey:
 Funds are transferred immediately from the sender's account to the recipient's
account.
Key Features of UPI:
1. Instant Fund Transfer:
 Customer Journey:
 Initiate the transfer within the UPI app.
 Authenticate the transaction using a secure PIN.
 Receive instant confirmation.
2. 24/7 Availability:
 Customer Journey:
 Access the UPI app at any time.
 Initiate transactions or check balance at the user's convenience.
3. Virtual Payment Address (VPA):
 Customer Journey:
 Set up a unique VPA during the registration process.
 Share the VPA instead of complex bank details for transactions.
4. QR Code Payments:
 Customer Journey:
 Scan a merchant's QR code using the UPI app.
 Enter the amount to be paid.
 Authenticate the transaction with the PIN.
5. Collect Request:
 Customer Journey:
 Send a collect request for funds through the UPI app.
 Recipient receives a notification.
 Recipient authenticates and approves the request.
6. Bill Payments:
 Customer Journey:
 Choose the bill payment option in the UPI app.
 Enter the bill details and amount.
 Confirm the payment with the PIN.
 7. Multiple Bank Accounts:
 Customer Journey:
 Link multiple bank accounts to a single UPI app.
 Choose the desired account for each transaction.
8. Secure PIN:
 Customer Journey:
 Set up a secure PIN during registration.
 Use the PIN to authenticate every transaction.
9. Transaction History:
 Customer Journey:
 Access a detailed transaction history within the UPI app.
 Review past transactions and their status.
10. AutoPay:
 Customer Journey:
 Set up recurring payments for bills or subscriptions.
 Authorize the UPI app to deduct funds automatically.
UPI's features and customer journey focus on simplicity, security, and real-time transactions, making it a
popular choice for digital payments in India.
Send Money through UPI
Customers can send money through UPI using a UPI-enabled mobile app provided by their bank or
through third-party UPI apps. Here are the general steps and places where a customer can send money
through UPI:
1. UPI-Enabled Banking Apps:
 Most major banks in India offer UPI-enabled mobile apps. Customers can download the official
app of their bank from the respective app store (e.g., Google Play Store for Android or Apple App
Store for iOS).
 Customer Journey:
1. Download and install the official UPI-enabled app of the bank.
2. Register and link one or more bank accounts to the app.
3. Set up a Virtual Payment Address (VPA) or use the mobile number linked to the bank
account.
4. Navigate to the "Send Money" or similar section within the app.
5. Enter the recipient's VPA, mobile number, or bank account details.
6. Enter the amount to be sent.
7. Authenticate the transaction using the secure UPI PIN.
8. Receive instant confirmation of the successful transaction.
2. Third-Party UPI Apps:
 Apart from bank-specific apps, there are third-party UPI apps that users can download and link to
their bank accounts. Some popular third-party UPI apps include Google Pay, PhonePe, Paytm,
and others.
 Customer Journey:
1. Download and install a third-party UPI app from the app store.
2. Register and link one or more bank accounts to the app.
3. Set up a Virtual Payment Address (VPA) or use the mobile number linked to the bank
account.
4. Navigate to the "Send Money" or similar section within the app.
5. Enter the recipient's VPA, mobile number, or bank account details.
6. Enter the amount to be sent.
7. Authenticate the transaction using the secure UPI PIN.
8. Receive instant confirmation of the successful transaction.
3. Merchant Payments and QR Codes:
  UPI can also be used for making payments at various merchants, both online and offline. Many
merchants display their UPI QR codes, and customers can simply scan the code to make
payments.
 Customer Journey:
1. Open the UPI app.
2. Choose the option to scan a QR code.
3. Scan the merchant's UPI QR code.
4. Enter the amount to be paid.
5. Authenticate the transaction using the secure UPI PIN.
6. Receive instant confirmation of the successful transaction.
Customers can send money through UPI to friends, family, or merchants, providing a convenient and
efficient way to make digital payments in India.
UPI stands for Unified Payments Interface, which is an instant payment system developed by the National
Payments Corporation of India (NPCI) in 2016. UPI allows users to transfer money between bank
accounts using a single mobile application. Users can also pay merchants or service providers by
scanning a QR code or entering a UPI ID.
Some of the features of UPI are:
 It is interoperable, meaning that users can access multiple bank accounts and payment services
through one app.
 It is fast, secure, and convenient, as it does not require users to enter bank details or card numbers
for each transaction.
 It supports various types of transactions, such as peer-to-peer, person-to-merchant, bill payments,
recharges, online shopping, etc.
 It has low transaction fees, as it does not involve intermediaries or third-party service providers .
 It has a transaction limit of Rs 1 lakh per transaction and Rs 2 lakh per day .
The customer journey for using UPI is as follows:
 The user needs to download a UPI-enabled app from the Google Play Store or the App Store and
link their bank account to it.
 The user can then create a UPI ID, which is a unique identifier for their account, such as
name@bank or mobile number@bank.
 To send money, the user can either enter the recipient’s UPI ID or scan their QR code and enter
the amount and a remark (optional).
 To receive money, the user can either share their UPI ID or QR code with the sender or request
money from them through the app.
 To pay a merchant or a service provider, the user can either scan their QR code or enter their UPI
ID and the amount and confirm the payment.
 The user can also check their transaction history, balance, and profile through the app .